越南IP电话市场评估：依产品类型、连结类型、最终用途、通路与地区划分，机会与预测（2018-2032年）

预计在2025年至2032年的预测期内，越南IP电话市场将以12.60%的复合年增长率增长，从2024年的8398万美元增长到2032年的2.3021亿美元。这一市场成长的驱动因素包括数位转型举措、企业现代化需求的不断增长以及全国网路基础设施的升级。推动这一趋势的关键因素之一是，银行、企业服务和跨国公司等行业的企业正逐步从传统的PBX系统迁移到基于VoIP的通讯系统，以此降低营运成本并加强内部协作。此外，越南不断扩展的光纤网路和日益提高的宽频可靠性也为基于IP的语音服务提供了必要的可靠性，使其成为大型企业的理想选择，这也促进了这一迁移。

因此，混合办公和远端办公模式的日益普及，是推动企业采购安全、可扩展且集中管理的通讯设备（例如 IP 电话）以满足其通讯需求的主要动力。大型企业部署 IP 电话的主要目的在于：实现跨多站点架构的通讯标准化、支援虚拟会议以及将语音与企业应用程式（例如 CRM、ERP 和帮助台平台）整合。

例如，2025 年 9 月，越南电信业者 Viettel 和诺基亚利用先进的宽频网路闸道技术对河内都会区固定宽频网路进行了现代化改造，为用户提供更高品质和更高可靠性的宽频服务。此次升级为网路电话 (VoIP) 和 IP 电话用户带来更舒适的体验，并提供强大的互联网连接，而这正是企业和大型组织采用新技术所必需的。

目录

第一章：专案范围与定义

第二章：研究方法

第三章：摘要整理

第四章：美国关税的影响

第五章：客户之声

• 受访者人口统计资料
• 品牌认知度
• 购买决策因素
• 首选购买管道
• 购买频率
• 售后挑战

第六章 越南IP电话市场展望（2018-2032）

• 市场规模分析及预测
  • 按价值
• 市占率分析与预测
  • 依产品类型
    • 硬体话机（非视讯桌上IP电话）
    • 硬体视讯桌面IP电话
    • 会议IP电话（多麦克风/会议室终端机）
    • 其他
  • 按连线类型
    • 有线IP电话
    • 无线IP电话
  • 依最终用途
    • 大型企业（银行）、公司和跨国公司
    • 饭店与零售连锁店
    • 中小企业
    • 政府和部会
    • 教育医疗机构
    • 其他
  • 按分销通路通路
    • 线下
    • 线上
  • 按地区
    • 南部
    • 北部
    • 中部
  • 公司市占率分析
• 2024 年市场地图分析
  • 依产品类型
  • 按连线类型
  • 依最终用途
  • 按分销管道
  • 按地区

第七章：波特五力分析

第八章：PESTLE 分析

第九章：市场动态

• 市场驱动因素
• 市场挑战

第十章：市场趋势与发展动态

第十一章：个案研究

第十二章：竞争格局

• 前五大竞争对手矩阵
• 前五名SWOT分析
• 十大主要厂商
  • 亿联网路技术股份有限公司
    • 公司详情
    • 关键管理人员
    • 主要产品
    • 主要市场趋势及地理扩张
    • 近期发展/合作、协作、併购
    • 关键财务资讯（已公布）
  • 思科系统公司
  • Grandstream Vietnam Co., Ltd.
  • Ava​​ya LLC
  • Flyingvoice Vietnam
  • 惠普公司
  • Planet Technology公司
  • ALE International
  • Xorcom
  • 范维尔科技有限公司

第十三章：策略建议

第十四章：关于我们和免责声明

Vietnam IP Phone market is projected to witness a CAGR of 12.60% during the forecast period 2025-2032, growing from USD 83.98 million in 2024 to USD 230.21 million in 2032. The market growth is attributed to a mix of digital transformation initiatives, increased enterprise modernization demand, and the upgrade of the network infrastructure nationwide. One of the major contributors to this changing trend is businesses in the sectors of banking, corporate services, and multinational operations, which are progressively moving away from legacy PBX systems to VoIP-based communication as a strategy to cut down operating costs and enhance internal collaboration. The transition is also attractive due to Vietnam's rising fiber-optic coverage and improved broadband stability, which in turn provide the needed reliability for IP-based voice services and make them the most suitable for large-scale enterprise use.

The increased adoption of hybrid and remote work models is, therefore, the major factor that leads organizations to purchase secure, scalable, and centrally managed communication gadgets, such as IP phones, to meet their communication needs. Largely, large enterprises are, therefore, deploying IP phones with the primary purpose of normalizing communication in their multi-branch structures, facilitating virtual meeting environments, and integrating voice with enterprise applications such as CRM, ERP, and helpdesk platforms.

For instance, in September 2025, Viettel and Nokia modernized the fixed broadband network in the Hanoi metro area with advanced Broadband Network Gateway technology to provide users with enhanced broadband quality and reliability. Thus, this upgrade is a comfortable zone for VoIP (Voice over Internet Protocol) and IP (Internet Protocol) phone users, offering enterprises and large organizations access to the robust internet connectivity they require to adopt new technologies.

Expansion of Vietnam's BPO Industry Driving IP Phone Adoption

The rise of the Business Process Outsourcing (BPO) sector in Vietnam has largely driven the widespread adoption of IP phones across the country. Vietnam is now a top offshoring destination thanks to low labor costs, strong English language capabilities, and a thriving IT and business services sector. BPO companies represent a key customer segment for communication service providers, offering customer support, technical assistance, telemarketing, and back-office operations to international clients. However, maintaining service quality requires a robust, reliable, and flexible communication infrastructure. This need for high-quality voice transmission is accelerating the adoption of IP phones that enable clear, stable, and seamless Internet-based communication.

Most large BPO centers operate in multi shift environments with hundreds or even thousands of agents, making traditional telephony systems inefficient and costly. IP phones, particularly wired handsets, enable centralized management, easy scalability, and seamless integration with call management software, thereby improving workflow efficiency, call routing, and reporting capabilities. In addition, features such as conferencing, call forwarding, and voicemail allow employees to exchange information quickly, making these functions critical operational efficiency tools in fast moving outsourcing environments.

For instance, in September 2025, Vietnam's customer service outsourcing sector experienced a yearly growth rate of about 30%, with more than 200 BPO companies operating nationwide and revenue projected to exceed USD 1 billion by 2025, illustrating the vast expansion of call centre operations and the rise of multilingual support hubs in the country. Such rapid industry growth, driven by rising global demand for voice and helpdesk services, is increasing the need for reliable VoIP communication devices, such as IP phones, for both customer-facing personnel and back-office staff.

Enterprise Digital Transformation and Shift to IP-Based Communication Propels Market Expansion

One of the key factors driving the rapid adoption of IP phones in Vietnam is the acceleration of enterprise digital transformation. Enterprises are upgrading their communication infrastructure to have more efficient, scalable and integrated operations. As companies transition from traditional PBX systems to cloud based and VoIP enabled solutions, IP phones emerge as essential devices for enabling seamless voice communication across distributed teams, multi branch networks, and customer facing departments. This shift aligns well with Vietnam's broader digital transformation agenda, which encourages enterprises to replace legacy systems with technologies that boost productivity, reduce operational costs, and enhance collaboration.

The powerhouses in the fields of banking, finance, corporate services, and multinational operations are large enterprises leading the way in this transition by going for IP phone systems that are integrated with unified communication solutions, CRM platforms, and helpdesk software. As a result, call management becomes centralized through this integration, customer service workflows are streamlined, and organizations can maintain consistent communication standards across departments. As hybrid work models gain popularity, enterprises increasingly require communication tools that are reliable, secure, and capable of supporting remote connectivity; therefore, IP phones are preferred due to features such as high call quality, flexibility, and centralized control.

For instance, in March 2025, several major Vietnamese ICT firms such as VNPT and FPT focused on unified communications, cloud services, and integrated enterprise platforms to expand their digital service portfolios. Such changes in enterprise IT ecosystems are a key reason businesses are able to transition to digital communication networks, thereby supporting the growing demand for IP phones that integrate seamlessly with modern communication infrastructures.

Wired IP Phone is Leading the Market Share

The Vietnam IP phone market is dominated by wired IP phones, primarily due to their reliability, stability, and suitability for enterprise-grade communication environments. Large organizations, like banks, financial institutions, corporate services, and BPOs, invest in uninterrupted voice quality and secure connectivity, which are features that wired IP phones consistently deliver. Wireless devices that rely on Wi-Fi signal strength and internal network configurations may experience call interruptions, whereas wired IP phones deliver consistently clear audio, minimal latency, and greater resistance to network interference. For this reason, these devices are widely used in high call volume environments such as call centers, customer service departments, and administrative offices, where voice quality and system uptime are critical.

Enterprise communication infrastructure in Vietnam is largely Ethernet-based, meaning most businesses already have the required LAN cabling and network ports in place. This reduces installation costs and enables the large-scale deployment of wired IP phones. Additionally, most companies in Vietnam continue to operate under traditional office layouts with fixed workstations, making desk-based wired IP phones a logical choice for employees.

As enterprises adopt VoIP solutions and transition away from traditional PBX systems, wired IP phones continue to offer strong compatibility with SIP based platforms and centralized management tools. In addition, their long service life, low maintenance requirements, and cost-effectiveness are key factors behind their continued dominance in Vietnam's IP phone market, particularly among large enterprises and multi-branch organizations.

Southern Region is Dominating the Vietnam IP Phone Market Share

The Southern region is dominating the Vietnam IP phone market primarily because it serves as the country's strongest economic and commercial hub, hosting the highest concentration of large enterprises, multinational corporations, financial institutions, IT parks, and BPO/outsourcing centres. Cities like Ho Chi Minh City, Binh Duong, and Dong Nai have dense clusters of corporate offices, industrial zones, and service-sector operations that rely heavily on advanced communication infrastructure. These organizations are early adopters of VoIP and unified communication systems, leading to higher deployment of IP phones, particularly wired desktop handsets and conference phones.

The Southern region also benefits from better-developed digital and telecom infrastructure, including extensive fiber-optic coverage, high-speed broadband availability, and strong enterprise network capacity. This enables companies to adopt IP-based communication systems more easily compared to other regions. Additionally, the region's thriving BPO industry, logistics hubs, and expanding corporate campuses generate consistent demand for enterprise-grade communication devices to support high call volumes and multi-branch connectivity.

For instance, in July 2025, multiple high-capacity data center developments were underway in Ho Chi Minh City, including projects by CMC Group and Viettel in Saigon Hi-Tech Park and Tan Phu Trung Industrial Park, respectively. Such expansions in digital infrastructure reflect growing demand from corporate and ICT sectors for robust communication systems and network resources, reinforcing the Southern region's lead in IP phone installations.

Impact of U.S. Tariffs on the Vietnam IP Phone Market

Increased Pressure to Localize or Source Components Elsewhere

To mitigate tariff related risks, IP phone OEMs and telecom hardware manufacturers in Vietnam may seek to increase component localization or diversify sourcing toward alternative non U.S. suppliers.

Supporting industries are already responding by investing in localized component production, which could help IP phone manufacturers reduce dependency on U.S. imports.

Investment Uncertainty and Strategic Risk

The prevailing tariff environment is creating uncertainty and may prompt foreign IP phone and telecom hardware investors to adopt a more cautious approach toward capacity expansion in Vietnam.

Higher costs and potential demand volatility (from both domestic and export markets) may lead companies to delay or reduce investment in IP-telephony hardware, cloud PBX infrastructure, or R&D for advanced telecom devices.

Key Players Landscape and Outlook

The landscape of Vietnam's IP Phone market is shaped by accelerating enterprise digitalization, growing adoption of VoIP communication platforms, and the steady replacement of legacy PBX systems across corporate and public-sector environments. Leading global brands and regional telecom distributors are strengthening their product portfolios by offering SIP-compatible desktop handsets, high-performance conference phones, and integrated communication endpoints designed for modern hybrid workplaces. Key players are increasingly focused on enhancing device interoperability, improving call quality, expanding security features, and supporting seamless integration with cloud-based unified communication systems.

Product development is also shifting toward advanced features such as HD voice, noise suppression, multi-line support, and compatibility with collaboration platforms. Partnerships between telecom operators, IT service providers, and VoIP solution vendors are further enhancing system readiness and accelerating rollout across diverse sectors, including BFSI, hospitality, education, and healthcare.

For instance, in March 2025, FPT Telecom International (FTI) was honoured with strategic partner awards for its role in promoting advanced IT and networking solutions in Vietnam, recognising its contribution to deploying secure, enterprise networking infrastructure that supports unified communication platforms. These achievements by major telecom integrators reflect the broader trend of enterprises adopting modern communication systems, driving demand for IP phones and reinforcing competitive momentum among key market players.

Table of Contents

1. Project Scope & Definitions

2. Research Methodology

3. Executive Summary

4. Impact of U.S. Tariffs

5. Voice of Customer

• 5.1. Respondent Demographics
• 5.2. Brand Awareness
• 5.3. Factors Considered in Purchase Decisions
• 5.4. Preferred Purchase Channel
• 5.5. Frequency of Purchase
• 5.6. Challenges Faced Post Purchase

6. Vietnam IP Phone Market Outlook, 2018-2032F

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Product Type
    • 6.2.1.1. Hardware Handset (Non-Video Desktop IP Phones)
    • 6.2.1.2. Hardware Video Desktop IP Phones
    • 6.2.1.3. Conference IP Phones (Multi-mic / Room Endpoints)
    • 6.2.1.4. Others
  • 6.2.2. By Connectivity Type
    • 6.2.2.1. Wired IP Phones
    • 6.2.2.2. Wireless IP Phones
  • 6.2.3. By End-Use Application
    • 6.2.3.1. Large Enterprises (Banks Corporates MNCs)
    • 6.2.3.2. Hospitality and Retail Chains
    • 6.2.3.3. Small and Medium Enterprises (SMEs)
    • 6.2.3.4. Government Offices and Ministries
    • 6.2.3.5. Education and Healthcare Institutions
    • 6.2.3.6. Others
  • 6.2.4. By Distribution Channel
    • 6.2.4.1. Offline
    • 6.2.4.2. Online
  • 6.2.5. By Region
    • 6.2.5.1. Southern
    • 6.2.5.2. Northern
    • 6.2.5.3. Central
  • 6.2.6. By Company Market Share Analysis (Top 5 Companies, Others - By Value, 2024)
• 6.3. Market Map Analysis, 2024
  • 6.3.1. By Product Type
  • 6.3.2. By Connectivity Type
  • 6.3.3. By End-Use Application
  • 6.3.4. By Distribution Channel
  • 6.3.5. By Region

7. Porter's Five Forces Analysis

8. PESTLE Analysis

9. Market Dynamics

• 9.1. Market Drivers
• 9.2. Market Challenges

10. Market Trends and Developments

11. Case Studies

12. Competitive Landscape

• 12.1. Competition Matrix of Top 5 Market Leaders
• 12.2. SWOT Analysis for Top 5 Players
• 12.3. Key Players Landscape for Top 10 Market Players
  • 12.3.1. Yealink Network Technology Co., Ltd.
    • 12.3.1.1. Company Details
    • 12.3.1.2. Key Management Personnel
    • 12.3.1.3. Key Products Offered
    • 12.3.1.4. Key Market Focus & Geographical Presence
    • 12.3.1.5. Recent Developments/Collaborations/Partnerships/Mergers and Acquisitions
    • 12.3.1.6. Key Financials (As Reported)
  • 12.3.2. Cisco Systems, Inc.
  • 12.3.3. Grandstream Vietnam Co., Ltd.
  • 12.3.4. Avaya LLC
  • 12.3.5. Flyingvoice Vietnam
  • 12.3.6. HP Poly Inc.
  • 12.3.7. Planet Technology Corporation
  • 12.3.8. ALE International
  • 12.3.9. Xorcom
  • 12.3.10. Fanvil Technology Co., Ltd.

13. Strategic Recommendations

14. About Us and Disclaimer

List of Tables

• Table 1: Vietnam IP Phone Market - Competition Matrix of Top 5 Market Leaders, 2024
• Table 2. Mergers & Acquisitions/ Joint Ventures (If Applicable)
• Table 3. About Us - Regions and Countries Where We Have Executed Client Projects

List of Figures

• Figure 1: Vietnam IP Phone Market Size, By Value (USD Million), 2018-2032F
• Figure 2: Vietnam IP Phone Market Share, By Product Type, By Value, 2018-2032F
• Figure 3: Vietnam IP Phone Market Share, By Connectivity Type, By Value, 2018-2032F
• Figure 4: Vietnam IP Phone Market Share, By End-Use Application, By Value, 2018-2032F
• Figure 5: Vietnam IP Phone Market Share, By Distribution Channel, By Value, 2018-2032F
• Figure 6: Vietnam IP Phone Market Share, By Region, By Value, 2018-2032F
• Figure 7: Vietnam IP Phone Market Share, By Company, By Value, 2024
• Figure 8: Vietnam IP Phone Market Map, By Product Type, By Value, 2024
• Figure 9: Vietnam IP Phone Market Map, By Connectivity Type, By Value, 2024
• Figure 10: Vietnam IP Phone Market Map, By End-Use Application, By Value, 2024
• Figure 11: Vietnam IP Phone Market Map, By Distribution Channel, By Value, 2024
• Figure 12: Vietnam IP Phone Market Map, By Region, By Value, 2024