VoIP服务市场－全球产业规模、份额、趋势、机会和预测，按呼叫类型、服务类型、最终用户、地区和竞争格局划分，2020-2030年预测

2024年全球VOIP服务市场价值为90.1亿美元，预计到2030年将以13.05%的复合年增长率增长至188.1亿美元。网际网路协定语音（VoIP）服务透过网际网路协定网路实现语音通讯和多媒体会话，将类比音讯讯号转换为数位资料进行传输，取代传统的电路交换电话。

主要市场驱动因素

主要市场挑战

主要市场趋势

目录

第一章：产品概述

第二章：研究方法

第三章：执行概要

第四章：顾客之声

第五章：全球 VoIP 服务市场展望

• 市场规模及预测
  • 按价值
• 市占率及预测
  • 按通话类型（国际 VoIP、国内 VoIP）
  • 依服务类型（SIP 中继、託管 IP PBX、管理型 IP PBX）
  • 按最终用户（IT和电信、银行、金融服务和保险、政府、医疗保健、零售）
  • 按地区
  • 按公司（2024 年）
• 市场地图

第六章：北美 VoIP 服务市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

第七章：欧洲 VoIP 服务市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

第八章：亚太地区 VoIP 服务市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

第九章：中东和非洲 VoIP 服务市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿联酋
  • 南非

第十章：南美 VoIP 服务市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章：市场动态

• 司机
• 挑战

第十二章：市场趋势与发展

• 併购（如有）
• 产品发布（如有）
• 最新进展

第十三章：全球 VoIP 服务市场：SWOT 分析

第十四章：波特五力分析

• 产业竞争
• 新进入者的潜力
• 供应商议价能力
• 顾客的力量
• 替代产品的威胁

第十五章：竞争格局

• Cisco Systems, Inc
• Microsoft Corporation
• Verizon Communications Inc
• AT&T Inc.
• Tata Communications Limited
• RingCentral Inc.
• Zoom Video Communications, Inc.
• 8x8, Inc.
• Nextiva, Inc.
• Syndeo LLC (Broadvoice)

第十六章：策略建议

第17章调查会社について・免责事项

The Global VOIP Services Market, valued at USD 9.01 Billion in 2024, is projected to experience a CAGR of 13.05% to reach USD 18.81 Billion by 2030. Voice over Internet Protocol (VoIP) services enable voice communication and multimedia sessions over the Internet Protocol network, converting analog audio signals into digital data for transmission, thereby replacing traditional circuit-switched telephony.

Key Market Drivers

The primary drivers propelling the global Voice over Internet Protocol Services Market include significant cost efficiency and the expansion of remote and mobile workforces. Enterprises are increasingly adopting VoIP solutions to realize substantial operational savings, moving away from the expensive infrastructure and per-minute charges associated with traditional telephony. This shift enables businesses to reduce communication expenditures across domestic and international calls, facilitating predictable budgeting.

Key Market Challenges

Addressing persistent security vulnerabilities significantly impedes the Global Voice over Internet Protocol Services Market expansion. Concerns regarding the security of voice communication and sensitive data transmitted over IP networks directly undermine user confidence, hindering broader enterprise adoption, especially for mission-critical applications where uninterrupted and secure communication is paramount. The increasing frequency and sophistication of cyber threats lead to tangible service disruptions and potential data breaches. For example, according to NCTA - The Internet & Television Association, between June 2024 and June 2025, attacks on domestic communications networks resulted in 15,540 incidents, disrupting service for over 9.5 million customers nationwide.

Key Market Trends

The integration of Artificial Intelligence and Machine Learning in VoIP solutions represents a pivotal trend, enhancing the intelligence and efficiency of communication systems. These advanced capabilities move beyond basic voice transmission, enabling features such as real-time transcription, sentiment analysis, intelligent call routing, and AI-powered virtual assistants for customer interactions. For instance, Zoom reported over four million accounts enabled Zoom AI Companion, including 57% of Fortune 500 companies, as of October 2024, showcasing widespread adoption of AI-driven productivity tools in communication platforms. This integration allows businesses to automate routine tasks, improve response times, and provide more personalized customer experiences, fundamentally transforming contact center operations and internal collaboration.

Key Market Players

• Cisco Systems, Inc
• Microsoft Corporation
• Verizon Communications Inc
• AT&T Inc.
• Tata Communications Limited
• RingCentral Inc.
• Zoom Video Communications, Inc.
• 8x8, Inc.
• Nextiva, Inc.
• Syndeo LLC (Broadvoice)

Report Scope:

In this report, the Global VOIP Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

VOIP Services Market, By Call Type:

• International VoIP
• Domestic VoIP

VOIP Services Market, By Service Type:

• SIP Trunking
• Hosted IP PBX
• Managed IP PBX

VOIP Services Market, By End User:

• IT and Telecom
• BFSI
• Government
• Healthcare
• Retail

VOIP Services Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global VOIP Services Market.

Available Customizations:

Global VOIP Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global VOIP Services Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Call Type (International VoIP, Domestic VoIP)
  • 5.2.2. By Service Type (SIP Trunking, Hosted IP PBX, Managed IP PBX)
  • 5.2.3. By End User (IT and Telecom, BFSI, Government, Healthcare, Retail)
  • 5.2.4. By Region
  • 5.2.5. By Company (2024)
• 5.3. Market Map

6. North America VOIP Services Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Call Type
  • 6.2.2. By Service Type
  • 6.2.3. By End User
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States VOIP Services Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Call Type
      • 6.3.1.2.2. By Service Type
      • 6.3.1.2.3. By End User
  • 6.3.2. Canada VOIP Services Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Call Type
      • 6.3.2.2.2. By Service Type
      • 6.3.2.2.3. By End User
  • 6.3.3. Mexico VOIP Services Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Call Type
      • 6.3.3.2.2. By Service Type
      • 6.3.3.2.3. By End User

7. Europe VOIP Services Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Call Type
  • 7.2.2. By Service Type
  • 7.2.3. By End User
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany VOIP Services Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Call Type
      • 7.3.1.2.2. By Service Type
      • 7.3.1.2.3. By End User
  • 7.3.2. France VOIP Services Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Call Type
      • 7.3.2.2.2. By Service Type
      • 7.3.2.2.3. By End User
  • 7.3.3. United Kingdom VOIP Services Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Call Type
      • 7.3.3.2.2. By Service Type
      • 7.3.3.2.3. By End User
  • 7.3.4. Italy VOIP Services Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Call Type
      • 7.3.4.2.2. By Service Type
      • 7.3.4.2.3. By End User
  • 7.3.5. Spain VOIP Services Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Call Type
      • 7.3.5.2.2. By Service Type
      • 7.3.5.2.3. By End User

8. Asia Pacific VOIP Services Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Call Type
  • 8.2.2. By Service Type
  • 8.2.3. By End User
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China VOIP Services Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Call Type
      • 8.3.1.2.2. By Service Type
      • 8.3.1.2.3. By End User
  • 8.3.2. India VOIP Services Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Call Type
      • 8.3.2.2.2. By Service Type
      • 8.3.2.2.3. By End User
  • 8.3.3. Japan VOIP Services Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Call Type
      • 8.3.3.2.2. By Service Type
      • 8.3.3.2.3. By End User
  • 8.3.4. South Korea VOIP Services Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Call Type
      • 8.3.4.2.2. By Service Type
      • 8.3.4.2.3. By End User
  • 8.3.5. Australia VOIP Services Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Call Type
      • 8.3.5.2.2. By Service Type
      • 8.3.5.2.3. By End User

9. Middle East & Africa VOIP Services Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Call Type
  • 9.2.2. By Service Type
  • 9.2.3. By End User
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia VOIP Services Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Call Type
      • 9.3.1.2.2. By Service Type
      • 9.3.1.2.3. By End User
  • 9.3.2. UAE VOIP Services Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Call Type
      • 9.3.2.2.2. By Service Type
      • 9.3.2.2.3. By End User
  • 9.3.3. South Africa VOIP Services Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Call Type
      • 9.3.3.2.2. By Service Type
      • 9.3.3.2.3. By End User

10. South America VOIP Services Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Call Type
  • 10.2.2. By Service Type
  • 10.2.3. By End User
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil VOIP Services Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Call Type
      • 10.3.1.2.2. By Service Type
      • 10.3.1.2.3. By End User
  • 10.3.2. Colombia VOIP Services Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Call Type
      • 10.3.2.2.2. By Service Type
      • 10.3.2.2.3. By End User
  • 10.3.3. Argentina VOIP Services Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Call Type
      • 10.3.3.2.2. By Service Type
      • 10.3.3.2.3. By End User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global VOIP Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. Cisco Systems, Inc
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Microsoft Corporation
• 15.3. Verizon Communications Inc
• 15.4. AT&T Inc.
• 15.5. Tata Communications Limited
• 15.6. RingCentral Inc.
• 15.7. Zoom Video Communications, Inc.
• 15.8. 8x8, Inc.
• 15.9. Nextiva, Inc.
• 15.10. Syndeo LLC (Broadvoice)

16. Strategic Recommendations

17. About Us & Disclaimer