查看购物车
  • Traditional Chinese
  • English
  • Japanese
封面
市场调查报告书
商品编码
1364951

全球 CX 外包市场：依部署类型、产业、地区、规模、趋势、COVID-19 的影响、预测进行分析（~2028 年）

Global CX Outsourcing Market: Analysis By Deployment Type, By Industry Vertical, By Region, Size and Trends with Impact of COVID-19 and Forecast up to 2028
出版日期: | 出版商: Daedal Research | 英文 136 Pages | 订单完成后即时交付

价格

预计2023年全球CX外包市场规模将达985.7亿美元，2028年将达1,521.3亿美元，2023-2028年预测期间年复合成长率为5.80%。客户体验（CX）管理部门的外包在过去年度中呈现前所未有的成长，随着新技术实施复杂性的增加，市场预计将继续受益于强劲的成长环境。全球疫情、数位优先商业模式以及社群媒体的影响加速了客户行为的演变，创造了对一致、个人化、全通路客户体验的需求。客户体验外包的发展受到不断变化的客户群的强烈影响，特别是深深扎根于「新经济」的新创公司和新兴品牌的不断增长。

随着数位化程度的提高，企业正在积极寻求客户体验外包解决方案，包括多通路客户支援、社群媒体管理以及与聊天机器人的无缝整合。为了满足这些需求，CX外包服务供应商正在利用人工智慧、云端运算和自动化等最尖端科技为客户提供高效、有效的服务。这些技术进步预计将成为未来年度市场扩张的重要促进因素。

本报告研究分析了全球CX外包市场，提供有关市场动态、COVID-19的影响、竞争形势等资讯。

目录

第1章执行摘要

第2章简介

  • 客户体验外包：概述
    • CX 外包的优势
  • CX 外包细分：概述
    • CX 外包细分

第3章全球市场分析

  • 全球客户体验外包市场：分析
    • 全球客户体验外包市场：概述
    • 全球CX外包市场（价值）
    • 全球 CX 外包市场：依部署类型（本地、云端）
    • 全球客户体验外包市场：按行业（零售、BFSI、IT/通讯、医疗保健、政府/能源/公共工程、其他）
    • 全球客户体验外包市场：按地区
  • 全球CX外包市场：部署类型分析
    • 全球 CX 外包市场：按部署类型分類的概述
    • 全球本地 CX 外包市场（价值）
    • 全球云端CX外包市场（价值）
  • 全球客户体验外包市场：产业分析
    • 全球客户体验外包市场：依产业、概述
    • 全球零售CX外包市场（价值）
    • BFSI 的全球 CX 外包市场（价值）
    • 全球 IT/通讯CX 外包市场（价值）
    • 全球医疗CX外包市场（价值）
    • 政府、能源和公用事业的全球 CX 外包市场（价值）
    • 全球其他客户体验外包产业市场（金额）

第4章区域市场分析

  • 北美客户体验外包市场：分析
    • 北美客户体验外包市场：概述
    • 北美客户体验外包市场（价值）
    • 北美客户体验外包市场：按地区（美国、加拿大、墨西哥）
    • 美国CX外包市场（价值）
    • 加拿大客户体验外包市场（价值）
    • 墨西哥客户体验外包市场（价值）
  • 欧洲客户体验外包市场：分析
    • 欧洲客户体验外包市场：概述
    • 欧洲客户体验外包市场（价值）
    • 欧洲 CX 外包市场：按地区（英国、德国、法国、西班牙、欧洲其他地区）
    • 英国CX外包市场（价值）
    • 德国CX外包市场（价值）
    • 法国CX外包市场（价值）
    • 西班牙客户体验外包市场（价值）
    • 其他欧洲客户体验外包市场（价值）
  • 亚太地区顾客体验外包市场：分析
    • 亚太地区顾客体验外包市场：概述
    • 亚太地区顾客体验外包市场（价值）
    • 亚太地区顾客体验外包市场：按地区（中国、日本、印度、亚太其他地区）
    • 中国CX外包市场（金额）
    • 日本CX外包市场（金额）
    • 印度客户体验外包市场（价值）
    • 其他亚太地区顾客体验外包市场（价值）
  • 其他地区CX外包市场：分析
    • 其他地区CX外包市场：概述
    • 其他地区CX外包市场（价值）

第5章COVID-19 的影响

  • COVID-19 的影响
    • COVID-19 对全球 CX 外包市场的影响
    • COVID-19 后的情景

第6章市场动态

  • 成长促进因素
    • 越来越注重以客户为中心
    • 成本最佳化
    • 全球化和多语言支持
    • 资料分析/见解
    • 合规和法规专业知识
    • 24/7 不间断可用
  • 任务
    • 资料安全和隐私问题
    • 驾驭动态的消费者偏好和复杂的资料现实
  • 市场趋势
    • 使用人工智慧的客户支持
    • 客户洞察的预测分析
    • 超个性化
    • 多通路和全通路支援
    • 扩增实境(AR) 和虚拟实境 (VR) 的整合
    • 零工支持模式的兴起

第7章竞争形势

  • 全球客户体验外包公司：按市场占有率

第8章公司简介

  • Genpact
  • Teleperformance SE
  • Transcom Holding AB
  • Infosys Limited
  • TTEC Holdings, Inc.
  • Majorel
  • Concentrix Corporation
  • Atento SA
  • Alorica Inc.
  • Foundever
  • VXI Global Solutions
  • Intouch CX

The global CX outsourcing market was valued at US$98.57 billion in 2023, and is expected to be worth US$152.13 billion in 2028. CX outsourcing, also known as Customer Experience outsourcing, refers to the practice of partnering with external service providers or third-party companies to handle various aspects of a company's customer service and support functions. Outsourcing within the customer experience (CX) management sector has grown at unprecedented rates in the past few years, and it is predicted that a strong growth environment would continue to benefit the market, due to the increasing complexity of implementing new technology. Evolving customer behavior, accelerated by the global pandemic, digital-first business models, and the influence of social media, has created a demand for a consistent, personalized, and omnichannel customer experience. The evolution of CX outsourcing is being significantly influenced by shifts in client demographics, particularly with the increasing presence of start-up and emerging brand companies deeply ingrained in the "new economy."

As digitalization continues to gain prominence, enterprises are actively seeking CX outsourcing solutions that encompass multi-channel customer support, adept social media management, and seamless chatbot integration. To meet these demands, CX outsourcing service providers are harnessing cutting-edge technologies like artificial intelligence (AI), cloud computing, and automation, enabling them to deliver highly efficient and effective services to their clientele. This technological progression is poised to be a significant catalyst for the expansion of the CX outsourcing market in the forthcoming years. The CX outsourcing market is determined to grow at a CAGR of 5.80% over the forecasted period of 2023-2028.

Market Segmentation Analysis:

By Deployment Type: The report identifies two segments on the basis of deployment type: On Premise and Cloud. The adoption of cloud-based consumer experience solutions is fueled by SMEs' growing use of cloud computing. Similar to this, the increasing use of cloud-based consumer experience solutions across a variety of industry verticals, including BFSI, healthcare, retail, government, and others, is anticipated to increase demand, and the segment is predicted to grow at the highest CAGR over the course of the forecast period.

By Indutsry Vertical: The report identifies six segments on the basis of industry vertical: Retail, BFSI, IT & Telecom, Healthcare, Government, Energy & Utilities and Other. Retail segment held the highest share in the market in 2022. In an era of rapidly evolving customer behavior, driven by the rise of e-commerce accelerated by the global pandemic, retail companies are increasingly turning to outsourcing for customer support. This demand is fueled by the need to provide consistent, personalized, and omnichannel experiences to customers. With seasonal fluctuations and high expectations for personalized support, retail companies see outsourcing as a cost-effective means to manage customer inquiries effectively during peak shopping seasons.

By Region: In the report, the global CX outsourcing market is divided into four regions: North America, Europe, Asia Pacific, and ROW. The North American region has emerged as a dominant player in the CX outsourcing market. North America is a prominent region in the global CX outsourcing market. It is characterized by a highly developed business landscape, advanced technological infrastructure, and a mature outsourcing industry. North America is at the forefront of technological innovation, making it a hub for companies seeking cutting-edge CX solutions. The integration of AI, automation, and advanced analytics in customer service is a significant driver.

Asia Pacific is expected to grow at a highest rate during the forecasted period. Asia Pacific offers cost-effective labor and operational expenses, making it an ideal destination for businesses seeking to reduce costs while maintaining service quality. The region boasts a vast pool of skilled and educated talent, particularly in countries like India, making it a hub for customer support outsourcing. Moreover, the growing middle-class population in Asia Pacific countries increases the demand for products and services, driving the need for CX outsourcing to manage customer interactions effectively. The region has witnessed an explosion in e-commerce and online retail, making efficient customer support essential for e-commerce companies.

The Latin America region would also continue to offer the best opportunity for growth in CX outsourcing, due to its labor arbitrage and outsourcing maturity. Outsourcing has traditionally favored local operators in the Latin America region, where competition is fragmented compared with the more developed economies of Europe and North America.

Market Dynamics:

Growth Drivers: The market has been growing over the past few years, due to factors such as increasing focus on customer centricity, cost optimization, globalization and multilingual support, data analytics and insights, compliance and regulatory expertise and uninterrupted 24/7 availability. Increasing focus on customer centricity has emerged as a significant growth driver for the Customer Experience (CX) outsourcing market. As businesses recognize the pivotal role of exceptional customer experiences in retaining and attracting customers, they are increasingly outsourcing their CX operations to specialized service providers. CX outsourcing providers leverage advanced technologies, data analytics, and skilled personnel to enhance customer interactions, streamline support, and gather actionable insights. This shift allows companies to stay competitive in a rapidly evolving market while efficiently managing costs.

Challenges: However, some challenges are impeding the growth of the market such as data security and privacy concerns, navigating dynamic consumer preferences and complex data realities, etc. Data security and privacy concerns pose a significant challenge to the Customer Experience (CX) outsourcing market. In an age where data breaches and stringent privacy regulations are prevalent, businesses entrust sensitive customer information to third-party service providers, raising apprehensions about safeguarding data integrity. Ensuring compliance with regulations like GDPR, CCPA, or HIPAA demands meticulous oversight, potentially increasing operational costs. Moreover, the risk of data mishandling or breaches during transmission or storage by outsourcing partners can undermine customer trust and result in severe reputational damage.

Trends: The market is projected to grow at a fast pace during the forecast period, due to AI-powered customer support, hyper-personalization, multichannel and omnichannel support, predictive analytics for customer insights, integration of augmented reality (AR) and virtual reality (VR), rise of gig-enabled support models, etc. AI-Powered Customer Support is a transformative trend in the CX outsourcing market. It involves integrating artificial intelligence and machine learning technologies into customer service operations to enhance efficiency and customer satisfaction. AI-powered chatbots, virtual assistants, and predictive analytics are being increasingly employed to handle routine inquiries, freeing human agents to focus on more complex issues. This trend not only improves response times but also offers 24/7 availability. Additionally, AI-driven sentiment analysis can gauge customer emotions and help address issues before they escalate.

Impact Analysis of COVID-19 and Way Forward:

The COVID-19 pandemic had a dual impact on the CX outsourcing market. Initially, it caused disruptions as many outsourcing centers closed or reduced operations due to lockdowns and safety concerns, affecting service quality for businesses. However, it also accelerated trends in CX outsourcing. The need for remote work pushed providers to adopt digital technologies, helping companies adapt to changing customer demands and reduce costs. Additionally, the pandemic highlighted the importance of CX, driving demand for specialized outsourcing services like digital support, chatbots, and AI-powered solutions.

In the post-COVID era, CX outsourcing is likely to remain a vital strategy for businesses looking to streamline costs, access specialized skills, and adapt to changing customer preferences. Companies now prioritize resilience in their outsourcing partnerships. They seek providers with robust business continuity plans to address potential disruptions, whether from pandemics or other unforeseen events, which would drive the market during the post COVID period.

Competitive Landscape:

The global CX outsourcing market is highly fragmented, with eight major players holding a share around 30% of the global market. Leading companies within the CX outsourcing market are actively engaging in partnerships and investments to leverage innovative technology for augmenting their customer experience offerings. To bolster their market standing, these industry giants are involved in a variety of activities such as acquisitions, strategic alliances, collaborations, and mergers. These companies have a global presence and offer a wide range of services, from customer support to omnichannel solutions. In addition to global leaders, numerous regional and niche players operate in specific geographic markets. They often cater to local businesses and industries, leveraging their understanding of regional cultures and languages.

The key players in the global CX outsourcing market are:

Genpact

Teleperformance SE

Transcom Holding AB

Infosys Limited

TTEC Holdings, Inc.

Majorel

Concentrix Corporation

Atento S.A.

Alorica Inc.

Foundever

VXI Global Solutions

Intouch CX

The competitive landscape of the CX outsourcing market has witnessed significant shifts in recent years. Leading players such as Teleperformance, Concentrix, TTEC, Sitel, Majorel, and Sykes (acquired by Sitel in 2021) have substantially increased their collective global market share. It is believed there would be significant changes in CX outsourcer operations in the coming years, with new economy, technology-based revenue streams appearing. The top CX management outsourcers would engage in heavy M&A spend in order to sustain growth and diversify, and it is expected that AI to provide attractive multiples for CX competitors in the mid-term.

Table of Contents

    1. Executive Summary

    2. Introduction

    • 2.1 CX Outsourcing: An Overview
      • 2.1.1 Advantages of CX Outsourcing
    • 2.2 CX Outsourcing Segmentation: An Overview
      • 2.2.1 CX Outsourcing Segmentation

    3. Global Market Analysis

    • 3.1 Global CX Outsourcing Market: An Analysis
      • 3.1.1 Global CX Outsourcing Market: An Overview
      • 3.1.2 Global CX Outsourcing Market by Value
      • 3.1.3 Global CX Outsourcing Market by Deployment Type (On Premise & Cloud)
      • 3.1.4 Global CX Outsourcing Market by Industry Vertical (Retail, BFSI, IT & Telecom, Healthcare, Government, Energy & Utilities and Other)
      • 3.1.5 Global CX Outsourcing Market by Region
    • 3.2 Global CX Outsourcing Market: Deployment Type Analysis
      • 3.2.1 Global CX Outsourcing Market by Deployment Type: An Overview
      • 3.2.2 Global On Premise CX Outsourcing Market by Value
      • 3.2.3 Global Cloud CX Outsourcing Market by Value
    • 3.3 Global CX Outsourcing Market: Industry Vertical Analysis
      • 3.3.1 Global CX Outsourcing Market by Industry Vertical: An Overview
      • 3.3.2 Global Retail CX Outsourcing Market by Value
      • 3.3.3 Global BFSI CX Outsourcing Market by Value
      • 3.3.4 Global IT & Telecom CX Outsourcing Market by Value
      • 3.3.5 Global Healthcare CX Outsourcing Market by Value
      • 3.3.6 Global Government, Energy & Utilities CX Outsourcing Market by Value
      • 3.3.7 Global Other CX Outsourcing Industry Verticals Market by Value

    4. Regional Market Analysis

    • 4.1 North America CX Outsourcing Market: An Analysis
      • 4.1.1 North America CX Outsourcing Market: An Overview
      • 4.1.2 North America CX Outsourcing Market by Value
      • 4.1.3 North America CX Outsourcing Market by Region (The US, Canada & Mexico)
      • 4.1.4 The US CX Outsourcing Market by Value
      • 4.1.5 Canada CX Outsourcing Market by Value
      • 4.1.6 Mexico CX Outsourcing Market by Value
    • 4.2 Europe CX Outsourcing Market: An Analysis
      • 4.2.1 Europe CX Outsourcing Market: An Overview
      • 4.2.2 Europe CX Outsourcing Market by Value
      • 4.2.3 Europe CX Outsourcing Market by Region (United Kingdom, Germany, France, Spain and Rest of the Europe)
      • 4.2.4 United Kingdom CX Outsourcing Market by Value
      • 4.2.5 Germany CX Outsourcing Market by Value
      • 4.2.6 France CX Outsourcing Market by Value
      • 4.2.7 Spain CX Outsourcing Market by Value
      • 4.2.8 Rest of Europe CX Outsourcing Market by Value
    • 4.3 Asia Pacific CX Outsourcing Market: An Analysis
      • 4.3.1 Asia Pacific CX Outsourcing Market: An Overview
      • 4.3.2 Asia Pacific CX Outsourcing Market by Value
      • 4.3.3 Asia Pacific CX Outsourcing Market by Region (China, Japan, India, and Rest of Asia Pacific)
      • 4.3.4 China CX Outsourcing Market by Value
      • 4.3.5 Japan CX Outsourcing Market by Value
      • 4.3.6 India CX Outsourcing Market by Value
      • 4.3.7 Rest of Asia Pacific CX Outsourcing Market by Value
    • 4.4 Rest of the World CX Outsourcing Market: An Analysis
      • 4.4.1 Rest of the World CX Outsourcing Market: An Overview
      • 4.4.2 Rest of the World CX Outsourcing Market by Value

    5. Impact of COVID-19

    • 5.1 Impact of COVID-19
      • 5.1.1 Impact of COVID-19 on Global CX Outsourcing Market
      • 5.1.2 Post-COVID Scenario

    6. Market Dynamics

    • 6.1 Growth Drivers
      • 6.1.1 Increasing Focus on Customer Centricity
      • 6.1.2 Cost Optimization
      • 6.1.3 Globalization and Multilingual Support
      • 6.1.4 Data Analytics and Insights
      • 6.1.5 Compliance and Regulatory Expertise
      • 6.1.6 Uninterrupted 24/7 Availability
    • 6.2 Challenges
      • 6.2.1 Data Security and Privacy Concerns
      • 6.2.2 Navigating Dynamic Consumer Preferences and Complex Data Realities
    • 6.3 Market Trends
      • 6.3.1 AI-Powered Customer Support
      • 6.3.2 Predictive Analytics for Customer Insights
      • 6.3.3 Hyper-Personalization
      • 6.3.4 Multichannel and Omnichannel Support
      • 6.3.5 Integration of Augmented Reality (AR) and Virtual Reality (VR)
      • 6.3.6 Rise of Gig-enabled Support Models

    7. Competitive Landscape

    • 7.1 Global CX Outsourcing Players by Market Share

    8. Company Profiles

    • 8.1 Genpact
      • 8.1.1 Business Overview
      • 8.1.2 Operating Segments
      • 8.1.3 Business Strategy
    • 8.2 Teleperformance SE
      • 8.2.1 Business Overview
      • 8.2.2 Operating Segments
      • 8.2.3 Business Strategy
    • 8.3 Transcom Holding AB
      • 8.3.1 Business Overview
      • 8.3.2 Operating Segments
    • 8.4 Infosys Limited
      • 8.4.1 Business Overview
      • 8.4.2 Operating Segments
      • 8.4.3 Business Strategy
    • 8.5 TTEC Holdings, Inc.
      • 8.5.1 Business Overview
      • 8.5.2 Operating Segments
      • 8.5.3 Business Strategy
    • 8.6 Majorel
      • 8.6.1 Business Overview
      • 8.6.2 Operating Regions
      • 8.6.3 Business Strategy
    • 8.7 Concentrix Corporation
      • 8.7.1 Business Overview
      • 8.7.2 Operating Regions
      • 8.7.3 Business Strategy
    • 8.8 Atento S.A.
      • 8.8.1 Business Overview
      • 8.8.2 Operating Segments
      • 8.8.3 Business Strategy
    • 8.9 Alorica Inc.
      • 8.9.1 Business Overview
      • 8.9.2 Business Strategy
    • 8.10 Foundever
      • 8.10.1 Business Overview
      • 8.10.2 Business Strategy
    • 8.11 VXI Global Solutions
      • 8.11.1 Business Overview
      • 8.11.2 Business Strategy
    • 8.12 Intouch CX
      • 8.12.1 Business Overview
      • 8.12.2 Business Strategy

List of Figures

  • Figure 1: Advantages of CX Outsourcing
  • Figure 2: CX Outsourcing Segmentation
  • Figure 3: Global CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 4: Global CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 5: Global CX Outsourcing Market by Deployment Type; 2022 (Percentage, %)
  • Figure 6: Global CX Outsourcing Market by Industry Vertical; 2022 (Percentage, %)
  • Figure 7: Global CX Outsourcing Market by Region; 2022 (Percentage, %)
  • Figure 8: Global On Premise CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 9: Global On Premise CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 10: Global Cloud CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 11: Global Cloud CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 12: Global Retail CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 13: Global Retail CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 14: Global BFSI CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 15: Global BFSI CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 16: Global IT & Telecom CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 17: Global IT & Telecom CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 18: Global Healthcare CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 19: Global Healthcare CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 20: Global Government, Energy & Utilities CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 21: Global Government, Energy & Utilities CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 22: Global Other CX Outsourcing Industry Verticals Market by Value; 2018-2022 (US$ Billion)
  • Figure 23: Global Other CX Outsourcing Industry Verticals Market by Value; 2023-2028 (US$ Billion)
  • Figure 24: North America CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 25: North America CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 26: North America CX Outsourcing Market by Region; 2022 (Percentage, %)
  • Figure 27: The US CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 28: The US CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 29: Canada CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 30: Canada CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 31: Mexico CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 32: Mexico CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 33: Europe CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 34: Europe CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 35: Europe CX Outsourcing Market by Region; 2022 (Percentage, %)
  • Figure 36: United Kingdom CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 37: United Kingdom CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 38: Germany CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 39: Germany CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 40: France CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 41: France CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 42: Spain CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 43: Spain CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 44: Rest of Europe CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 45: Rest of Europe CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 46: Asia Pacific CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 47: Asia Pacific CX Outsourcing Market by Value; 2023-2028
  • Figure 48: Asia Pacific CX Outsourcing Market by Region; 2022 (Percentage, %)
  • Figure 49: China CX Outsourcing Market by Value, 2018-2022 (US$ Billion)
  • Figure 50: China CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 51: Japan CX Outsourcing Market by Value, 2018-2022 (US$ Billion)
  • Figure 52: Japan CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 53: India CX Outsourcing Market by Value, 2018-2022 (US$ Billion)
  • Figure 54: India CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 55: Rest of Asia Pacific CX Outsourcing Market by Value, 2018-2022 (US$ Billion)
  • Figure 56: Rest of Asia Pacific CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 57: Rest of the World CX Outsourcing Market by Value; 2018-2022 (US$ Billion)
  • Figure 58: Rest of the World CX Outsourcing Market by Value; 2023-2028 (US$ Billion)
  • Figure 59: Global Private Investment in AI; 2013-2021 (US$ Billion)
  • Figure 60: Global CX Outsourcing Players by Market Share; 2022 (Percentage, %)
  • Figure 61: Genpact Revenue by Segments; 2023 (Percentage, %)
  • Figure 62: Teleperformance SE Revenues by Segments; 2022 (Percentage, %)
  • Figure 63: Transcom Holding AB Revenue by Segments; 2022 (Percentage, %)
  • Figure 64: Infosys Revenue by Segments; 2023 (Percentage, %)
  • Figure 65: TTEC Holdings, Inc. Revenue by Segments; 2022 (Percentage, %)
  • Figure 66: Majorel Revenue by Regions; 2022 (Percentage, %)
  • Figure 67: Concentrix Corporation Revenue by Region; 2022 (Percentage, %)
  • Figure 68: Atento S.A. Revenue by Segments; 2021 (Percentage, %)