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全球医疗保健业务流程外包市场 - 2023-2030 年
市场调查报告书
商品编码
1319161

全球医疗保健业务流程外包市场 - 2023-2030 年

Global Healthcare BPO Market - 2023-2030
出版日期: | 出版商: DataM Intelligence | 英文 195 Pages | 商品交期: 最快1-2个工作天内

价格

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简介目录

市场概述

全球医疗保健业务流程外包市场规模在 2022 年达到 2,002 亿美元，预计到 2030 年将达到 4,258 亿美元，实现利润丰厚的增长，预测期间（2023-2030 年）的复合年增长率为 10.2%。

业务流程外包（BPO）通常被称为医疗保健业务流程外包服务，对于希望简化运营和削减开支的医疗机构来说，这是一种越来越受欢迎的解决方案。利用专业供应商的技能需要外包特定的工作，如医疗编码和计费、索赔处理、客户服务协助、数据录入/管理以及成功运营诊所或医院的许多其他方面。

通过外包这些服务，医疗服务提供商可以提高准确性，同时节省大量资源，而这些资源原本需要在内部分配给行政任务，如文件归档或将数据点手动输入数据库。

市场动态

技术进步推动全球医疗保健业务流程外包市场在预测期内增长

医疗保健提供商有机会通过提供卓越的客户体验产生巨大而持久的影响。通过了解客户旅程、预测沟通过程并采用尖端技术，医疗保健服务提供商可以为客户提供安心、难忘的体验，从而提高客户忠诚度、客户和代理满意度以及对品牌的正面认知。

医疗保健机构每天都要与各种患者进行互动，并管理各种消费者数据点。为了收集这些数据（保险信息、处方信息、既往健康记录和患者健康信息）并以适当的格式保存这些数据，医疗机构需要一个灵活的运营链。

活跃的主要企业为全球医疗保健业务流程外包市场提供了发展机会

例如，2022 年 9 月，现场手术室和无菌处理支持服务提供商 Surgical Solutions 与 Conductiv 签订了外包手术服务的团购协议。新协议将于 2022 年 8 月 15 日生效，Conductiv 会员可从 Conductiv 协议的价格和条款中受益，获得综合现场手术援助。

COVID-19 影响分析

COVID-19 大流行对医疗保健 BPO 市场产生了重大影响。医疗保健 BPO 公司为 COVID-19 解决方案的快速推出做出了贡献。为了追踪疾病的传播并协助公共卫生行动，这包括协助建立和管理 COVID-19 检测设施、接触者追踪计划、疫苗管理系统和数据分析。

自远程医疗服务出现以来，医疗保健 BPO 公司在提供远程支持方面发挥了重要作用。由于 BPO 供应商在管理远程监控、虚拟预约、病人日程安排和分诊服务方面提供了帮助，医疗保健提供商需要完成的工作减少了。

俄乌冲突分析

俄乌战争对医疗保健 BPO 市场的影响是复杂和多方面的。在冲突环境中，数据安全和隐私问题可能更加重要。医疗保健业务流程外包公司处理敏感的病人数据，战争可能会使这些数据的完整性和保密性难以得到保障，尤其是在通信和 IT 基础设施中断的情况下。

目 录

第 1 章：研究方法与范围

  • 研究方法
  • 报告的研究目标和范围

第2章：定义和概述

第 3 章：执行摘要

  • 按付款方服务摘录
  • 按提供方服务摘录
  • 按生命科学服务划分
  • 按地区划分

第四章：动态

  • 影响因素
    • 驱动因素
      • 临床流程外包（CPO）的快速增长
    • 制约因素
      • 医疗保健业务流程外包面临的挑战
    • 机会
      • 技术进步
    • 影响分析

第 5 章：行业分析

  • 波特五力分析
  • 供应链分析
  • 未满足的需求
  • 监管分析

第 6 章：COVID-19 分析

  • COVID-19 分析
    • COVID-19 之前的情景
    • COVID-19 期间的情景
    • COVID-19 后的情况
  • COVID-19 期间的定价动态
  • 供求关系
  • 大流行期间与市场相关的政府倡议
  • 制造商的战略倡议
  • 结论

第 7 章 ：俄乌战争分析

第8章：人工智能分析

第9章：按付款人服务

  • 人力资源管理
  • 理赔管理
    • 索赔重新定价
    • 信息管理服务
    • 欺诈检测和管理
    • 理赔调查服务
    • 理赔服务
    • 其他服务
  • 客户关系管理 (CRM)
  • 运营/行政管理
  • 护理管理
  • 提供方管理
  • 其他支付方服务

第 10 章：按提供方服务分类

  • 患者注册和战略规划
  • 患者护理服务
    • 设备监控
    • 医学影像
    • 医疗转录
  • 收入周期管理

第 11 章：按生命科学服务分类

  • 研究与开发
  • 生产
  • 非临床服务
  • 供应链管理与物流
  • 销售和营销服务
    • 营销服务
    • 研究与分析
    • 分析
    • 预测
    • 绩效报告
  • 其他非临床服务

第 12 章：按地区划分

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 法国
    • 意大利
    • 西班牙
    • 欧洲其他地区
  • 南美洲
    • 巴西
    • 阿根廷
    • 南美洲其他地区
  • 亚太地区
    • 中国
    • 印度
    • 日本
    • 澳大利亚
    • 亚太其他地区
  • 中东和非洲

第 13 章 ：竞争格局

  • 竞争格局
  • 产品基准
  • 公司份额分析
  • 主要发展和战略

第 14 章：公司简介

  • Accenture
    • 公司概况
    • 产品组合和说明
    • 财务概况
    • 主要发展
  • HCLTech Lifesciences Limited
  • GeBBS Healthcare Solutions
  • Genpact
  • International Business Machines Corporation (IBM)
  • Parexel International Corporation
  • IQVIA
  • Sutherland Global Services
  • United Health Group
  • Cognizant Technology Solutions

第 15 章 ：附录

简介目录
Product Code: HCIT1938

Market Overview

The Global Healthcare BPO Market reached US$ 200.2 billion in 2022 and is expected to witness lucrative growth by reaching up to US$ 425.8 billion by 2030 exhibiting a CAGR of 10.2% during the forecast period (2023-2030).

Business process outsourcing (BPO), often known as healthcare BPO services, is a solution that is becoming more and more popular for medical organizations looking to simplify operations and cut expenses. Utilizing the skills of specialized vendors entails outsourcing particular jobs like medical coding and billing, claims processing, customer service assistance, data entry/management, and many other facets of running a successful practice or hospital.

Healthcare providers can gain from increased accuracy while saving significant resources that would otherwise need to be allocated internally to administrative tasks like filing papers or manually entering data points into databases by contracting out these services.

Market Dynamics

Technological Advncements is Boosting the Global Healthcare BPO Market Growth During The Forecast Period

Healthcare providers have the chance to have a big, lasting influence by delivering a superior customer experience. By understanding the customer journey, anticipating the communication process, and implementing cutting-edge technologies, healthcare service providers can offer clients peace of mind and memorable experiences that promote customer loyalty, customer and agent satisfaction, and positive brand perception.

Healthcare organizations interact daily with a variety of patients and manage a variety of consumer data points. To gather this data (insurance information, prescription information, previous health records, and patient health information) and save them in the appropriate formats, organizations need a flexible chain of operations.

Active Key Players Provides the Global Healthcare BPO Market Growth Opportunities

For instance, in September 2022, Surgical Solutions, a provider of the on-site operating room and sterile processing support, awarded a group-purchasing agreement for outsourced surgical services with Conductiv. The new agreement, which goes into effect on August 15, 2022, enables Conductiv members to benefit from the Conductiv Agreement's price and terms for integrated, on-site surgical assistance.

COVID-19 Impact Analysis

The COVID-19 pandemic has had a significant impact on the healthcare BPO market. Healthcare BPO firms have contributed to the quick rollout of COVID-19 solutions. To track the spread of the disease and aid in public health initiatives, this includes assisting with the establishment and administration of COVID-19 testing facilities, contact tracing programs, vaccine management systems, and data analytics.

Healthcare BPO firms have been instrumental in delivering remote support since the emergence of telehealth services. Healthcare providers have less work to complete because of the help provided by BPO vendors in managing remote monitoring, virtual appointments, patient scheduling, and triage services.

Russia-Ukraine Conflict Analysis

The impact of the Russia-Ukraine war on the healthcare BPO market is complex and multifaceted. Data security and privacy issues can be of more importance in a conflict environment. Healthcare BPO firms handle sensitive patient data, and the war may make it difficult to safeguard the integrity and confidentiality of this data, particularly if communication and IT infrastructure are disrupted.

Segment Analysis

The global Healthcare BPO market is segmented based on payer service, provider service, life science service, and region.

The Patient Care Service Segment is Expected to Hold A Dominant Position in the Market Over the Forecast Period

The patient care service segment accounted for the highest market stake accounting for approximately 35.8% of the healthcare BPO market in 2022. One of the most well-known business areas is the healthcare industry. This industry offers vital and necessary services to every country. They are able to eliminate any obstacles to that by outsourcing various medical procedures. It would be simpler for these healthcare organizations or institutions to give their patients their full attention if all administrative tasks were handled by a third party.

Geographical Analysis

Increasing Collaborations And Partnerships Among the Key Players And Advancement in Healthcare BPO are Expected to grow the Asia Pacific Region

Asia Pacific is expected to capture the Healthcare BPO market, accounting for around 25.6% of this market. For instance, in June 2023, Access Healthcare expanded its operations in Noida, Uttar Pradesh, building a 170,000-square-foot facility with 1,960 seats. Access Healthcare is a leading provider of revenue cycle management, healthcare BPO, and IT services to clients in the US.

From this facility, more than 3,800 team members will work to provide hospitals and primary healthcare networks across the United States with revenue cycle management services and digital transformation solutions. The $5M five-floor facility is a growth-oriented investment and is fully functional.

Competitive Landscape

The major global players in the market include: Accenture, HCLTech Lifesciences Limited, GeBBS Healthcare Solutions, Genpact, International Business Machines Corporation (IBM), Parexel International Corporation, IQVIA, Sutherland Global Services, United Health Group, Cognizant Technology Solutions among others.

Why Purchase the Report?

  • To visualize the global healthcare BPO market segmentation based on the payer service, provider service, life science service, and region, as well as understand key commercial assets and players.
  • Identify commercial opportunities by analyzing trends and co-development.
  • Excel data sheet with numerous data points of healthcare BPO market-level with all segments.
  • PDF report consists of a comprehensive analysis after exhaustive qualitative interviews and an in-depth study.
  • Product mapping available as excel consisting of key products of all the major players.

The global healthcare BPO market report would provide approximately 61 tables, 61 figures, and 195 Pages.

Target Audience 2023

  • Manufacturers/ Buyers
  • Industry Investors/Investment Bankers
  • Research Professionals
  • Emerging Companies

Table of Contents

1. Methodology and Scope

  • 1.1. Research Methodology
  • 1.2. Research Objective and Scope of the Report

2. Definition and Overview

3. Executive Summary

  • 3.1. Snippet by Payer Service
  • 3.2. Snippet by Provider Service
  • 3.3. Snippet by Life Science Service
  • 3.4. Snippet by Region

4. Dynamics

  • 4.1. Impacting Factors
    • 4.1.1. Drivers
      • 4.1.1.1. Rapid Increase in Clinical Process Outsourcing (CPO)
    • 4.1.2. Restraints
      • 4.1.2.1. Challenges with healthcare BPO
    • 4.1.3. Opportunity
      • 4.1.3.1. Technological advancements
    • 4.1.4. Impact Analysis

5. Industry Analysis

  • 5.1. Porter's 5 Forces Analysis
  • 5.2. Supply Chain Analysis
  • 5.3. Unmet Needs
  • 5.4. Regulatory Analysis

6. COVID-19 Analysis

  • 6.1. Analysis of COVID-19
    • 6.1.1. Scenario Before COVID-19
    • 6.1.2. Scenario During COVID-19
    • 6.1.3. Scenario Post COVID-19
  • 6.2. Pricing Dynamics Amid COVID-19
  • 6.3. Demand-Supply Spectrum
  • 6.4. Government Initiatives Related to the Market During the Pandemic
  • 6.5. Manufacturers' Strategic Initiatives
  • 6.6. Conclusion

7. Russia-Ukraine War Analysis

8. Artificial Intelligence Analysis

9. By Payer Service

  • 9.1. Introduction
    • 9.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
    • 9.1.2. Market Attractiveness Index, By Payer Service
  • 9.2. Human Resource Management*
    • 9.2.1. Introduction
    • 9.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 9.3. Claims Management
    • 9.3.1. Claims Repricing
    • 9.3.2. Information Management Services
    • 9.3.3. Fraud Detection and Management
    • 9.3.4. Claims Investigation Services
    • 9.3.5. Claims Settlement Services
    • 9.3.6. Others
  • 9.4. Customer Relationship Management (CRM)
  • 9.5. Operational/Administrative Management
  • 9.6. Care Management
  • 9.7. Provider Management
  • 9.8. Other Payer Services

10. By Provider Service

    • 10.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
    • 10.1.2. Market Attractiveness Index, By Provider Service
  • 10.2. Patient Enrollment and Strategic Planning*
    • 10.2.1. Introduction
    • 10.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 10.3. Patient Care Service
    • 10.3.1. Device Monitoring
    • 10.3.2. Medical Imaging
    • 10.3.3. Medical Transcription
  • 10.4. Revenue Cycle Management

11. By Life Science Service

  • 11.1. Introduction
    • 11.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
    • 11.1.2. Market Attractiveness Index, By Life Science Service
  • 11.2. Research and Development*
    • 11.2.1. Introduction
    • 11.2.2. Market Size Analysis and Y-o-Y Growth Analysis (%)
  • 11.3. Manufacturing
  • 11.4. Non-clinical Service
  • 11.5. Supply Chain Management and Logistics
  • 11.6. Sales and Marketing Services
    • 11.6.1. Marketing Services
    • 11.6.2. Research
    • 11.6.3. Analytics
    • 11.6.4. Forecasting
    • 11.6.5. Performance Reporting
  • 11.7. Other Non-clinical Services

12. By Region

  • 12.1. Introduction
    • 12.1.1. Market Size Analysis and Y-o-Y Growth Analysis (%), By Region
    • 12.1.2. Market Attractiveness Index, By Region
  • 12.2. North America
    • 12.2.1. Introduction
    • 12.2.2. Key Region-Specific Dynamics
    • 12.2.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
    • 12.2.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
    • 12.2.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
    • 12.2.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 12.2.6.1. U.S.
      • 12.2.6.2. Canada
      • 12.2.6.3. Mexico
  • 12.3. Europe
    • 12.3.1. Introduction
    • 12.3.2. Key Region-Specific Dynamics
    • 12.3.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
    • 12.3.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
    • 12.3.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
    • 12.3.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 12.3.6.1. Germany
      • 12.3.6.2. U.K.
      • 12.3.6.3. France
      • 12.3.6.4. Italy
      • 12.3.6.5. Spain
      • 12.3.6.6. Rest of Europe
  • 12.4. South America
    • 12.4.1. Introduction
    • 12.4.2. Key Region-Specific Dynamics
    • 12.4.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
    • 12.4.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
    • 12.4.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
    • 12.4.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 12.4.6.1. Brazil
      • 12.4.6.2. Argentina
      • 12.4.6.3. Rest of South America
  • 12.5. Asia-Pacific
    • 12.5.1. Introduction
    • 12.5.2. Key Region-Specific Dynamics
    • 12.5.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
    • 12.5.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
    • 12.5.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service
    • 12.5.6. Market Size Analysis and Y-o-Y Growth Analysis (%), By Country
      • 12.5.6.1. China
      • 12.5.6.2. India
      • 12.5.6.3. Japan
      • 12.5.6.4. Australia
      • 12.5.6.5. Rest of Asia-Pacific
  • 12.6. Middle East and Africa
    • 12.6.1. Introduction
    • 12.6.2. Key Region-Specific Dynamics
    • 12.6.3. Market Size Analysis and Y-o-Y Growth Analysis (%), By Payer Service
    • 12.6.4. Market Size Analysis and Y-o-Y Growth Analysis (%), By Provider Service
    • 12.6.5. Market Size Analysis and Y-o-Y Growth Analysis (%), By Life Science Service

13. Competitive Landscape

  • 13.1. Competitive Scenario
  • 13.2. Product Benchmarking
  • 13.3. Company Share Analysis
  • 13.4. Key Developments and Strategies

14. Company Profiles

  • 14.1. Accenture*
    • 14.1.1. Company Overview
    • 14.1.2. Product Portfolio and Description
    • 14.1.3. Financial Overview
    • 14.1.4. Key Developments
  • 14.2. HCLTech Lifesciences Limited
  • 14.3. GeBBS Healthcare Solutions
  • 14.4. Genpact
  • 14.5. International Business Machines Corporation (IBM)
  • 14.6. Parexel International Corporation
  • 14.7. IQVIA
  • 14.8. Sutherland Global Services
  • 14.9. United Health Group
  • 14.10. Cognizant Technology Solutions

LIST NOT EXHAUSTIVE

15. Appendix

  • 15.1. About Us and Services
  • 15.2. Contact Us