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封面
市场调查报告书
商品编码
1447960

全球医疗保健 BPO 市场 - 全球产业分析、规模、占有率、成长、趋势、预测 (2023-2030) - 按服务类型、按地区、按公司

Healthcare BPO Market - Global Healthcare BPO Industry Analysis, Size, Share, Growth, Trends, and Forecast 2023-2030 - (By Service Type Coverage, By Geographic Coverage and By Company)
出版日期: | 出版商: Fairfield Market Research | 英文 223 Pages | 商品交期: 2-5个工作天内

价格
简介目录

全球医疗保健业务流程外包 (BPO) 市场规模预计在未来几年将大幅成长，从 2023 年的约 2,355 亿美元增至 2030 年底的 4,305 亿美元。 这一显着扩张反映了预测期内 9.0% 的复合年增长率 (CAGR)，是由行业的几个关键趋势和决定因素推动的。

由于数位科技在行业中的使用迅速扩大以及对负担得起的医疗保健服务的需求不断增长，医疗保健 BPO 市场对专业解决方案的需求正在激增。 Access Healthcare 是一家领先的行业公司，利用自动化、人工智慧和大数据来加速医疗保健外包并改善全球的临床、管理和财务成果。

近年来，提供商外包服务在市场上占据主导地位，尤其是在计费规划和索赔处理方面。 随着医疗保健机构越来越依赖索赔监控和收入週期管理 (RCM) 解决方案，对这些服务的需求预计将继续推动市场成长。 此外，在医疗保健支付者需求增加和健康保险参保人数激增的支持下，支付者外包服务类别预计将成长最快。

以美国为首的北美地区在全球医疗保健 BPO 市场中占有最大占有率。 该地区的扩张得益于人们对医疗保健 IT 外包意识的增强、重要的政府举措以及行业巨头的出现。 另一方面，由于人们对医疗保健IT外包、医疗保健系统开发和基础设施成长的认识不断提高，以中国和印度为中心的亚太地区市场正在快速成长。

本报告调查了全球医疗保健 BPO 市场，并提供了市场概述、按服务类型、地区、公司划分的趋势以及进入市场的公司的竞争趋势。

目录

第 1 章执行摘要

第二章市场概述

  • 市场定义与细分
  • 市场动态
  • 价值链分析
  • 波特五力分析
  • 新冠肺炎 (COVID-19) 影响分析
  • 乌克兰和俄罗斯之间衝突的影响
  • 经济概况
  • 杵分析

第 3 章 2018-2030 年全球医疗保健 BPO 市场展望

  • 2018-2030 年全球医疗保健 BPO 市场前景（按服务类型、金额（百万美元）划分）
  • 2018-2030 年全球医疗保健 BPO 市场前景（按地区、金额（百万美元））

第 4 章 2018-2030 年北美医疗保健 BPO 市场展望

第 5 章欧洲医疗保健 BPO 市场展望，2018-2030

第 6 章 2018-2030 年亚太地区医疗保健 BPO 市场展望

第 7 章 2018-2030 年拉丁美洲医疗保健 BPO 市场展望

第 8 章 2018-2030 年中东及非洲医疗保健 BPO 市场前景

第九章竞争态势

  • 容量和使用热图
  • 製造商和应用程式的热图
  • 2022 年公司市占率分析
  • 竞争力仪表板
  • 公司简介
    • Cognizant
    • Accenture
    • Tata Consultancy Services
    • Xerox Corporation
    • HCL technologies
    • IBM Corporation
    • Wipro
    • Infosys BPM
    • Firstsource Solutions
    • R1 RCM
    • Invensis Technologies
    • WNX Limited
    • NTT Data Corporation
    • GeBBS Healthcare
    • Omega Healthcare
    • United Health Group

第 10 章附录

简介目录

The global healthcare Business Process Outsourcing (BPO) market is set to witness remarkable growth in the coming years, with projections indicating a surge from approximately $235.5 billion in 2023 to an estimated $430.5 billion by the end of 2030. This substantial expansion, reflecting a Compound Annual Growth Rate (CAGR) of 9.0% over the forecast period, is driven by several key trends and determinants in the industry.

Specialized Solutions and Digital Technology Driving Market Growth

The healthcare BPO market is witnessing a surge in demand for specialized solutions, fueled by the rapid growth of digital technology usage in the industry and the increasing need for affordable healthcare services. Access Healthcare, a leading player in the industry, has utilized automation, AI, and big data to accelerate healthcare outsourcing, resulting in enhanced clinical, administrative, and financial outcomes globally.

Provider Outsourcing Services Lead Industry Dominance

Provider outsourcing services, particularly in billing planning and claims processing, have dominated the market in recent years. With medical facilities increasingly relying on billing monitoring and Revenue Cycle Management (RCM) solutions, the demand for these services is expected to continue driving market growth. Furthermore, the payer outsourcing services category is projected to experience the fastest growth, supported by the increasing demand from healthcare payers and the surge in health insurance enrollment.

North America and Asia Pacific Emerging as Key Market Frontiers

North America, spearheaded by the United States, holds the largest share in the global healthcare BPO market. The region's expansion is attributed to heightened awareness of healthcare IT outsourcing, significant government initiatives, and the presence of major industry players. In contrast, the Asia Pacific region, led by China and India, is witnessing rapid market growth due to increasing awareness of healthcare IT outsourcing, healthcare system development, and infrastructure growth.

Regulatory Compliance and Technological Innovation Shaping Industry Dynamics

Tight regulations surrounding patient confidentiality, data privacy, and security compliance are shaping the healthcare BPO landscape. Compliance with regulations such as the US Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR) in the EU is essential, favoring specialized healthcare BPOs equipped to handle complex regulatory needs.

Opportunities in Medical Claim Administration and Innovative Technology Adoption

The growing emphasis on medical claim administration and the increasing adoption of innovative technologies, including AI-powered drug discovery tools, present significant growth opportunities in the healthcare BPO market. Outsourcing medical claims management processes enhances efficiency and revenue generation for healthcare organizations, while technological advancements streamline drug discovery processes, propelling market expansion.

Addressing Growth Barriers and Expanding Opportunities

Despite growth opportunities, the industry faces challenges such as complicated regulatory norms and hidden expenses associated with outsourcing. However, initiatives aimed at clarifying regulations and mitigating hidden costs are underway, fostering a conducive environment for market growth.

Competitive Analysis:

The healthcare BPO market exhibits fragmentation, with numerous major players, though a select few currently hold significant market share. Expectations within the competitive landscape foresee further consolidation in the forthcoming years.

Leaders in the Global Healthcare BPO Market

  • Cognizant
  • Accenture
  • Tata Consultancy Services
  • Xerox Corporation
  • HCL Technologies
  • IBM Corporation
  • Wipro
  • Infosys BPM
  • Firstsource Solutions
  • R1 RCM
  • Invensis Technologies
  • WNX Limited
  • NTT Data Corporation
  • GeBBS Healthcare
  • Omega Healthcare
  • United Health Group

Global Healthcare BPO Market is Segmented as Below:

By Service Type:

  • Provider Outsourcing Services
    • Revenue Cycle Management
    • Patient Enrollment
    • Patient Care
  • Payer Outsourcing Services
    • Claims Management
    • Customer Relationship Management
    • Billing & Accounts Management
    • HR and IT Services
  • Operation Services
    • Manufacturing
    • R&D
    • Supply Chain Management & Logistics
    • Sales & Marketing Services

By Geographic Coverage:

  • North America
    • U.S.
    • Canada
  • Europe
    • Germany
    • U.K.
    • France
    • Italy
    • Turkey
    • Russia
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Southeast Asia
    • Rest of Asia Pacific
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America
  • Middle East & Africa
    • GCC
    • South Africa
    • Egypt
    • Nigeria
    • Rest of Middle East & Africa

Table of Contents

1. Executive Summary

  • 1.1. Global Healthcare BPO Market Snapshot
  • 1.2. Future Projections
  • 1.3. Key Market Trends
  • 1.4. Regional Snapshot, by Value, 2022
  • 1.5. Analyst Recommendations

2. Market Overview

  • 2.1. Market Definitions and Segmentations
  • 2.2. Market Dynamics
    • 2.2.1. Drivers
    • 2.2.2. Restraints
    • 2.2.3. Market Opportunities
  • 2.3. Value Chain Analysis
  • 2.4. Porter's Five Forces Analysis
  • 2.5. COVID-19 Impact Analysis
    • 2.5.1. Supply
    • 2.5.2. Demand
  • 2.6. Impact of Ukraine-Russia Conflict
  • 2.7. Economic Overview
    • 2.7.1. World Economic Projections
  • 2.8. PESTLE Analysis

3. Global Healthcare BPO Market Outlook, 2018 - 2030

  • 3.1. Global Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 3.1.1. Key Highlights
      • 3.1.1.1. Provider Outsourcing Services
        • 3.1.1.1.1. Revenue Cycle Management
        • 3.1.1.1.2. Patient Enrollment
        • 3.1.1.1.3. Patient Care
      • 3.1.1.2. Payer Outsourcing Services
        • 3.1.1.2.1. Claims Management
        • 3.1.1.2.2. Customer Relationship Management
        • 3.1.1.2.3. Billing & Accounts Management
        • 3.1.1.2.4. HR and IT Services
      • 3.1.1.3. Operation Services
        • 3.1.1.3.1. Manufacturing
        • 3.1.1.3.2. R&D
        • 3.1.1.3.3. Supply Chain Management & Logistics
        • 3.1.1.3.4. Sales & Marketing Services
  • 3.2. Global Healthcare BPO Market Outlook, by Region, Value (US$ Mn), 2018 - 2030
    • 3.2.1. Key Highlights
      • 3.2.1.1. North America
      • 3.2.1.2. Europe
      • 3.2.1.3. Asia Pacific
      • 3.2.1.4. Latin America
      • 3.2.1.5. Middle East & Africa

4. North America Healthcare BPO Market Outlook, 2018 - 2030

  • 4.1. North America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.1.1. Key Highlights
      • 4.1.1.1. Provider Outsourcing Services
        • 4.1.1.1.1. Revenue Cycle Management
        • 4.1.1.1.2. Patient Enrollment
        • 4.1.1.1.3. Patient Care
      • 4.1.1.2. Payer Outsourcing Services
        • 4.1.1.2.1. Claims Management
        • 4.1.1.2.2. Customer Relationship Management
        • 4.1.1.2.3. Billing & Accounts Management
        • 4.1.1.2.4. HR and IT Services
      • 4.1.1.3. Operation Services
        • 4.1.1.3.1. Manufacturing
        • 4.1.1.3.2. R&D
        • 4.1.1.3.3. Supply Chain Management & Logistics
        • 4.1.1.3.4. Sales & Marketing Services
    • 4.1.2. BPS Analysis/Market Attractiveness Analysis
  • 4.2. North America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 4.2.1. Key Highlights
      • 4.2.1.1. U.S. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 4.2.1.2. Canada Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 4.2.2. BPS Analysis/Market Attractiveness Analysis

5. Europe Healthcare BPO Market Outlook, 2018 - 2030

  • 5.1. Europe Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.1.1. Key Highlights
      • 5.1.1.1. Provider Outsourcing Services
        • 5.1.1.1.1. Revenue Cycle Management
        • 5.1.1.1.2. Patient Enrollment
        • 5.1.1.1.3. Patient Care
      • 5.1.1.2. Payer Outsourcing Services
        • 5.1.1.2.1. Claims Management
        • 5.1.1.2.2. Customer Relationship Management
        • 5.1.1.2.3. Billing & Accounts Management
        • 5.1.1.2.4. HR and IT Services
      • 5.1.1.3. Operation Services
        • 5.1.1.3.1. Manufacturing
        • 5.1.1.3.2. R&D
        • 5.1.1.3.3. Supply Chain Management & Logistics
        • 5.1.1.3.4. Sales & Marketing Services
    • 5.1.2. BPS Analysis/Market Attractiveness Analysis
  • 5.2. Europe Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 5.2.1. Key Highlights
      • 5.2.1.1. Germany Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.2. U.K. Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.3. France Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.4. Italy Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.5. Turkey Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.6. Russia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 5.2.1.7. Rest of Europe Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 5.2.2. BPS Analysis/Market Attractiveness Analysis

6. Asia Pacific Healthcare BPO Market Outlook, 2018 - 2030

  • 6.1. Asia Pacific Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.1.1. Key Highlights
      • 6.1.1.1. Provider Outsourcing Services
        • 6.1.1.1.1. Revenue Cycle Management
        • 6.1.1.1.2. Patient Enrollment
        • 6.1.1.1.3. Patient Care
      • 6.1.1.2. Payer Outsourcing Services
        • 6.1.1.2.1. Claims Management
        • 6.1.1.2.2. Customer Relationship Management
        • 6.1.1.2.3. Billing & Accounts Management
        • 6.1.1.2.4. HR and IT Services
      • 6.1.1.3. Operation Services
        • 6.1.1.3.1. Manufacturing
        • 6.1.1.3.2. R&D
        • 6.1.1.3.3. Supply Chain Management & Logistics
        • 6.1.1.3.4. Sales & Marketing Services
    • 6.1.2. BPS Analysis/Market Attractiveness Analysis
  • 6.2. Asia Pacific Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 6.2.1. Key Highlights
      • 6.2.1.1. China Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.2. Japan Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.3. South Korea Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.4. India Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.5. Southeast Asia Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 6.2.1.6. Rest of Asia Pacific Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 6.2.2. BPS Analysis/Market Attractiveness Analysis

7. Latin America Healthcare BPO Market Outlook, 2018 - 2030

  • 7.1. Latin America Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.1.1. Key Highlights
      • 7.1.1.1. Provider Outsourcing Services
        • 7.1.1.1.1. Revenue Cycle Management
        • 7.1.1.1.2. Patient Enrollment
        • 7.1.1.1.3. Patient Care
      • 7.1.1.2. Payer Outsourcing Services
        • 7.1.1.2.1. Claims Management
        • 7.1.1.2.2. Customer Relationship Management
        • 7.1.1.2.3. Billing & Accounts Management
        • 7.1.1.2.4. HR and IT Services
      • 7.1.1.3. Operation Services
        • 7.1.1.3.1. Manufacturing
        • 7.1.1.3.2. R&D
        • 7.1.1.3.3. Supply Chain Management & Logistics
        • 7.1.1.3.4. Sales & Marketing Services
    • 7.1.2. BPS Analysis/Market Attractiveness Analysis
  • 7.2. Latin America Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 7.2.1. Key Highlights
      • 7.2.1.1. Brazil Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.2. Mexico Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.3. Argentina Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 7.2.1.4. Rest of Latin America Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 7.2.2. BPS Analysis/Market Attractiveness Analysis

8. Middle East & Africa Healthcare BPO Market Outlook, 2018 - 2030

  • 8.1. Middle East & Africa Healthcare BPO Market Outlook, by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.1.1. Key Highlights
      • 8.1.1.1. Provider Outsourcing Services
        • 8.1.1.1.1. Revenue Cycle Management
        • 8.1.1.1.2. Patient Enrollment
        • 8.1.1.1.3. Patient Care
      • 8.1.1.2. Payer Outsourcing Services
        • 8.1.1.2.1. Claims Management
        • 8.1.1.2.2. Customer Relationship Management
        • 8.1.1.2.3. Billing & Accounts Management
        • 8.1.1.2.4. HR and IT Services
      • 8.1.1.3. Operation Services
        • 8.1.1.3.1. Manufacturing
        • 8.1.1.3.2. R&D
        • 8.1.1.3.3. Supply Chain Management & Logistics
        • 8.1.1.3.4. Sales & Marketing Services
    • 8.1.2. BPS Analysis/Market Attractiveness Analysis
  • 8.2. Middle East & Africa Healthcare BPO Market Outlook, by Country, Value (US$ Mn), 2018 - 2030
    • 8.2.1. Key Highlights
      • 8.2.1.1. GCC Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.2. South Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.3. Egypt Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.4. Nigeria Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
      • 8.2.1.5. Rest of Middle East & Africa Healthcare BPO Market by Service Type, Value (US$ Mn), 2018 - 2030
    • 8.2.2. BPS Analysis/Market Attractiveness Analysis

9. Competitive Landscape

  • 9.1. Capacity vs Application Heatmap
  • 9.2. Manufacturer vs Application Heatmap
  • 9.3. Company Market Share Analysis, 2022
  • 9.4. Competitive Dashboard
  • 9.5. Company Profiles
    • 9.5.1. Cognizant
      • 9.5.1.1. Company Overview
      • 9.5.1.2. Product Portfolio
      • 9.5.1.3. Financial Overview
      • 9.5.1.4. Business Strategies and Development
    • 9.5.2. Accenture
      • 9.5.2.1. Company Overview
      • 9.5.2.2. Product Portfolio
      • 9.5.2.3. Financial Overview
      • 9.5.2.4. Business Strategies and Development
    • 9.5.3. Tata Consultancy Services
      • 9.5.3.1. Company Overview
      • 9.5.3.2. Product Portfolio
      • 9.5.3.3. Financial Overview
      • 9.5.3.4. Business Strategies and Development
    • 9.5.4. Xerox Corporation
      • 9.5.4.1. Company Overview
      • 9.5.4.2. Product Portfolio
      • 9.5.4.3. Financial Overview
      • 9.5.4.4. Business Strategies and Development
    • 9.5.5. HCL technologies
      • 9.5.5.1. Company Overview
      • 9.5.5.2. Product Portfolio
      • 9.5.5.3. Financial Overview
      • 9.5.5.4. Business Strategies and Development
    • 9.5.6. IBM Corporation
      • 9.5.6.1. Company Overview
      • 9.5.6.2. Product Portfolio
      • 9.5.6.3. Financial Overview
      • 9.5.6.4. Business Strategies and Development
    • 9.5.7. Wipro
      • 9.5.7.1. Company Overview
      • 9.5.7.2. Product Portfolio
      • 9.5.7.3. Financial Overview
      • 9.5.7.4. Business Strategies and Development
    • 9.5.8. Infosys BPM
      • 9.5.8.1. Company Overview
      • 9.5.8.2. Product Portfolio
      • 9.5.8.3. Business Strategies and Development
    • 9.5.9. Firstsource Solutions
      • 9.5.9.1. Company Overview
      • 9.5.9.2. Product Portfolio
      • 9.5.9.3. Financial Overview
      • 9.5.9.4. Business Strategies and Development
    • 9.5.10. R1 RCM
      • 9.5.10.1. Company Overview
      • 9.5.10.2. Product Portfolio
      • 9.5.10.3. Financial Overview
      • 9.5.10.4. Business Strategies and Development
    • 9.5.11. Invensis Technologies
      • 9.5.11.1. Company Overview
      • 9.5.11.2. Product Portfolio
      • 9.5.11.3. Financial Overview
      • 9.5.11.4. Business Strategies and Development
    • 9.5.12. WNX Limited
      • 9.5.12.1. Company Overview
      • 9.5.12.2. Product Portfolio
      • 9.5.12.3. Financial Overview
      • 9.5.12.4. Business Strategies and Development
    • 9.5.13. NTT Data Corporation
      • 9.5.13.1. Company Overview
      • 9.5.13.2. Product Portfolio
      • 9.5.13.3. Financial Overview
      • 9.5.13.4. Business Strategies and Development
    • 9.5.14. GeBBS Healthcare
      • 9.5.14.1. Company Overview
      • 9.5.14.2. Product Portfolio
      • 9.5.14.3. Financial Overview
      • 9.5.14.4. Business Strategies and Development
    • 9.5.15. Omega Healthcare
      • 9.5.15.1. Company Overview
      • 9.5.15.2. Product Portfolio
      • 9.5.15.3. Financial Overview
      • 9.5.15.4. Business Strategies and Development
    • 9.5.16. United Health Group
      • 9.5.16.1. Company Overview
      • 9.5.16.2. Product Portfolio
      • 9.5.16.3. Financial Overview
      • 9.5.16.4. Business Strategies and Development

10. Appendix

  • 10.1. Research Methodology
  • 10.2. Report Assumptions
  • 10.3. Acronyms and Abbreviations