2024 年 UC&C 十大成长机会

Top 10 Growth Opportunities in Unified Communications and Collaboration, 2024

出版日期: 2024年02月06日 | 出版商:

Frost & Sullivan | 英文 17 Pages | 商品交期: 最快1-2个工作天内

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简介目录

客户利用成熟的下一代技术来实现更广泛的目标

人工智慧（AI）将成为2024年关注的焦点。各行业的组织正在努力了解其业务的现实效益，并权衡潜在的成本和风险。 UCC 供应商正在利用 AI 技术彻底改变通讯业，但他们需要赢得客户的 IT 决策者 (ITDM) 和业务领导者的信任。

云端通讯的弹性和强大功能为客户创造了加速数位转型的机会。企业数位转型的关键目标是在不断变化的客户需求中追求成长，从而提高业务效率并提高生产力。

业务通讯和协作堆迭（电子邮件、语音、网路会议等）中的成熟应用程式现在为广泛的用户提供更高级的功能，例如智慧和上下文互动、分析和自动化。

我一直在问，随着技术的成熟，ITDM 为云端供应商提供了强大而灵活的蓝图，并且组织已准备好采取下一步措施，在其长期成长策略中更有意义、更全面地利用这些技术。

Frost & Sullivan 的成长加速器是处于推动产业成长前沿的公司。这些公司透过不断创新和创造新技术、解决方案、平台、经营模式和策略来加速成长，以满足不断变化的客户需求。这些公司也最有能力透过策略性地扩大和加强产品系列来扩大市场成长。加速新的成长机会绝非易事。但鑑于当今的策略需要，包括颠覆性技术、价值链压缩、产业融合和新的经营模式，这项挑战更具挑战性。在这种情况下，获得成长加速器认证是一项巨大的成就。

策略要务
十大成长机会
成长机会一：AI创新
成长机会2：Microsoft Teams 生态系统
成长机会3：混合工作的实现
成长机会4：前线人员
成长机会5：移动UCC
成长机会6：商业3.0
成长机会7：巨量资料分析
成长机会 8：自动化和可程式性
成长机会 9：环境与永续性
成长机会10：UCC和Edge
下一步
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简介目录

Product Code: K9C7-64

Customers Leverage Mature and Next-Generation Technologies to Reach Broader Goals

The top focal point in 2024 will be Artificial Intelligence (AI). Organizations across industries are working to understand the practical benefits to their operations and weigh those against the potential costs and risks. UCC providers are on the cusp of revolutionizing the communications industry through AI technologies but must win the confidence of customer IT decision makers (ITDMs) and business leaders.

The flexibility and power of cloud communications are creating opportunities for customer organizations to accelerate their digital transformation efforts. Businesses' main digital transformation objectives are to drive operational efficiencies and improve productivity as they seek growth amid changing customer needs.

Mature applications in the business communications and collaboration stack (e.g., email, voice, web conferencing) now underpin ever-more advanced capabilities in intelligent, contextual interactions, analytics, and automation for a broadening base of users.

ITDMs continue to look to cloud providers for strong, yet flexible roadmaps to follow as technologies mature and their organizations become ready to take the next steps in leveraging those technologies more meaningfully and holistically in their long-term growth strategies.

Frost & Sullivan's Growth Accelerators are companies at the forefront of driving growth in their respective industries. These companies accelerate growth by continuously innovating and creating new technologies, solutions, platforms, business models, or strategies that serve ever-evolving customer needs. These companies are also best positioned to expand market growth by strategically broadening and/or enhancing their product portfolio. Accelerating new growth opportunities is never an easy task. Still, it is one made even more difficult considering today's strategic imperatives, from disruptive technologies and value chain compression to industry convergence and new business models. In this context, recognition as a Growth Accelerator signifies an incredible accomplishment.