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市场调查报告书
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统一通讯市场 - 全球产业规模、份额、趋势、机会和预测，按产品、解决方案、组织规模、按应用、地区、竞争细分，2018-2028 年

Unified Communication Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Product, By Solution, By Organization Size, By Application, By Region, By Competition, 2018-2028
出版日期: | 出版商: TechSci Research | 英文 190 Pages | 商品交期: 2-3个工作天内

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简介目录

2022 年全球统一通讯市场价值为 613 亿美元，预计在预测期内将强劲成长，到 2028 年CAGR为17.8%。全球统一通讯市场正在经历快速成长，从根本上重塑企业沟通和协作的方式。这种上升可归因于人们越来越认识到统一沟通在提高组织效率和生产力方面所发挥的关键作用。世界各地的企业正在采用统一通讯解决方案，将语音、视讯、讯息传递和会议等各种通讯工具整合到一个统一的平台中。这种融合不仅简化了内部沟通，还促进了远端和分散团队之间的即时协作。远距工作的兴起，加上跨不同设备和平台无缝通讯的需求，推动了对统一通讯技术的需求。此外，基于云端的统一通讯即服务 (UCaaS) 解决方案的不断普及推动了市场的成长，该解决方案提供了可扩展性、成本效益和可访问性。随着企业优先考虑高效沟通、协作和客户参与，全球统一通讯市场不断扩大，提供量身定制的创新解决方案，以满足现代工作场所不断变化的需求。

主要市场驱动因素

传播格局的转变

市场概况
预测期 2024-2028
2022 年市场规模 613亿美元
2028 年市场规模 1652.8亿美元
2023-2028 年CAGR 17.8%
成长最快的细分市场 云
最大的市场 北美洲

全球统一通讯市场正在经历显着成长，这主要是由各产业通讯格局的变革所推动的。传统通讯系统正在让位给统一通讯解决方案，将语音、视讯、讯息传递和会议等多种管道整合到单一平台中。世界各地的企业都认识到无缝沟通和协作的必要性，尤其是在远距工作和全球连接的时代。统一通讯解决方案简化了内部通信，增强了团队合作，并支援地理分散的团队之间的即时协作。随着企业寻求优化营运、提高生产力并提供增强的客户体验，市场需求激增。随着弹性工作环境的兴起以及即时、情境感知沟通的需求，统一通讯平台已成为不可或缺的工具，推动了市场的扩张。

目录

第 1 章：产品概述

  • 市场定义
  • 市场范围
    • 涵盖的市场
    • 考虑学习的年份
    • 主要市场区隔

第 2 章：研究方法

  • 研究目的
  • 基线方法
  • 范围的製定
  • 假设和限制
  • 研究来源
    • 二次研究
    • 初步研究
  • 市场研究方法
    • 自下而上的方法
    • 自上而下的方法
  • 计算市场规模和市场份额所遵循的方法
  • 预测方法
    • 数据三角测量与验证

第 3 章：执行摘要

第 4 章：COVID-19 对全球统一通讯市场的影响

第 5 章：客户之声

第 6 章：全球统一通讯市场概述

第 7 章：全球统一通讯市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按产品（託管、本地、云端）
    • 按解决方案（即时和统一讯息、音讯和视讯会议、IP 电话等）
    • 依组织规模（中小企业、大型企业）
    • 按应用（企业、教育、政府、医疗保健、其他）
    • 按地区（北美、欧洲、南美、中东和非洲、亚太地区）
  • 按公司划分 (2022)
  • 市场地图

第 8 章：北美统一通讯市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按产品分类
    • 按解决方案
    • 按组织规模
    • 按应用
    • 按国家/地区
  • 北美：国家分析
    • 美国
    • 加拿大
    • 墨西哥

第 9 章：欧洲统一通讯市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按产品分类
    • 按解决方案
    • 按组织规模
    • 按应用
    • 按国家/地区
  • 欧洲：国家分析
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 比利时

第 10 章：南美洲统一通讯市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按产品分类
    • 按解决方案
    • 按组织规模
    • 按应用
    • 按国家/地区
  • 南美洲：国家分析
    • 巴西
    • 哥伦比亚
    • 阿根廷
    • 智利
    • 秘鲁

第 11 章：中东和非洲统一通讯市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按产品分类
    • 按解决方案
    • 按组织规模
    • 按应用
    • 按国家/地区
  • 中东和非洲：国家分析
    • 沙乌地阿拉伯
    • 阿联酋
    • 南非
    • 土耳其
    • 以色列

第 12 章：亚太地区统一通讯市场展望

  • 市场规模及预测
    • 按产品分类
    • 按解决方案
    • 按组织规模
    • 按应用
    • 按国家/地区
  • 亚太地区：国家分析
    • 中国统一通信
    • 印度统一通信
    • 日本统一通信
    • 韩国统一通信
    • 澳洲统一通信
    • 印尼统一通信
    • 越南统一通信

第 13 章：市场动态

  • 司机
  • 挑战

第 14 章：市场趋势与发展

第 15 章：公司简介

  • 微软公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 思科系统公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 阿瓦亚公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 敏迪网路公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • IBM公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • NEC公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 华为技术有限公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 阿尔卡特朗讯企业
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • Unify GmbH & Co. KG (Atos SE)
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered
  • 环中心公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel/Key Contact Person
    • Key Product/Services Offered

第 16 章：策略建议

第 17 章：关于我们与免责声明

简介目录
Product Code: 19553

Global Unified Communication Market was valued at USD 61.3 Billion in 2022 and is anticipated to project robust growth in the forecast period with a CAGR of 17.8% through 2028. The Global Unified Communication Market is experiencing rapid growth, fundamentally reshaping the way businesses communicate and collaborate. This ascent can be attributed to the increasing recognition of the critical role unified communication plays in enhancing organizational efficiency and productivity. Enterprises worldwide are adopting unified communication solutions to integrate various communication tools, such as voice, video, messaging, and conferencing, into a single cohesive platform. This convergence not only streamlines internal communication but also fosters real-time collaboration among remote and dispersed teams. The rise of remote work, coupled with the need for seamless communication across diverse devices and platforms, has propelled the demand for unified communication technologies. Additionally, the market's growth is driven by the escalating adoption of cloud-based unified communication as a service (UCaaS) solution, offering scalability, cost-effectiveness, and accessibility. With businesses prioritizing efficient communication, collaboration, and customer engagement, the Global Unified Communication Market continues to expand, offering innovative solutions tailored to meet the evolving demands of the modern workplace.

Key Market Drivers

Transformation in Communication Landscape

Market Overview
Forecast Period2024-2028
Market Size 2022USD 61.3 Billion
Market Size 2028USD 165.28 Billion
CAGR 2023-202817.8%
Fastest Growing SegmentCloud
Largest MarketNorth America

The Global Unified Communication Market is undergoing remarkable growth, primarily driven by the transformation in the communication landscape across industries. Traditional communication systems are giving way to unified communication solutions, integrating diverse channels like voice, video, messaging, and conferencing into a singular platform. Businesses worldwide are recognizing the need for seamless communication and collaboration, especially in the era of remote work and global connectivity. Unified communication solutions streamline internal communication, enhance teamwork, and empower real-time collaboration among geographically dispersed teams. The market is witnessing a surge in demand as enterprises seek to optimize their operations, improve productivity, and deliver enhanced customer experiences. With the rise of flexible work environments and the need for instant, context-aware communication, unified communication platforms have become indispensable tools, propelling the market's expansion.

Global Adoption of Cloud-Based Solutions

The Global Unified Communication Market is experiencing a significant boost due to the widespread adoption of cloud-based unified communication as a service (UCaaS) solutions. Enterprises are increasingly migrating to cloud platforms, enticed by the scalability, cost-effectiveness, and accessibility offered by cloud-based UC services. Cloud-based solutions eliminate the need for substantial upfront investments in infrastructure, making unified communication accessible to businesses of all sizes. Moreover, cloud-based UCaaS solutions provide flexibility, allowing businesses to scale their communication infrastructure as per their evolving requirements. This adoption trend is particularly evident among small and medium-sized enterprises (SMEs) seeking advanced communication tools without the burden of extensive capital expenditures. The global adoption of cloud-based unified communication solutions is catalyzing market growth, enabling businesses to achieve operational agility and respond swiftly to changing market demands.

Rising Emphasis on Enhanced Collaboration Tools

The Global Unified Communication Market is witnessing a surge in demand for enhanced collaboration tools and features. Businesses are prioritizing solutions that offer integrated collaboration capabilities, allowing seamless interaction among teams, clients, and partners. Features such as real-time document sharing, virtual whiteboards, and collaborative project management are becoming essential components of unified communication platforms. The rise of remote and hybrid work models has underscored the importance of collaborative tools, enabling geographically dispersed teams to collaborate effectively. Additionally, unified communication solutions equipped with artificial intelligence (AI) and machine learning (ML) algorithms are enhancing collaboration experiences by providing intelligent insights, automated workflows, and predictive analytics. As businesses seek to enhance teamwork, boost creativity, and streamline decision-making processes, the demand for unified communication solutions with advanced collaboration features is driving market growth, fostering innovation, and shaping the future of business communication.

Key Market Challenges

Interoperability and Integration Complexities

The Global Unified Communication Market faces significant challenges related to interoperability and integration complexities. As businesses adopt diverse unified communication solutions, integrating these technologies seamlessly becomes a daunting task. Different vendors offer varying communication platforms, each with its unique features and protocols. Ensuring these systems communicate effectively and cohesively is a challenge, requiring intricate customization and interoperability testing. Moreover, integrating legacy communication systems with modern unified communication platforms adds another layer of complexity. Businesses often find themselves grappling with compatibility issues, leading to fragmented communication experiences. The challenge lies in creating unified communication ecosystems that harmonize various technologies, ensuring seamless communication flow without disruptions. Achieving true interoperability and integration remains a formidable obstacle, demanding innovative solutions to bridge the gap between disparate communication tools and enhance collaboration efficiency across organizations.

Data Security and Privacy Concerns

Data security and privacy concerns pose significant challenges in the Global Unified Communication Market. With the increasing volume of sensitive information shared through unified communication platforms, safeguarding data from cyber threats and unauthorized access is paramount. Businesses are tasked with ensuring end-to-end encryption, secure storage, and secure transmission of data across communication channels. Compliance with global data protection regulations, such as GDPR and HIPAA, further complicates the landscape, requiring meticulous adherence to stringent privacy standards. The challenge is to strike a balance between seamless communication and robust security measures, implementing encryption protocols and authentication mechanisms that guarantee data privacy without compromising user experience. Additionally, the rise of remote work has accentuated these challenges, as remote communication channels become potential entry points for cyber-attacks. Addressing data security and privacy concerns necessitates continuous advancements in encryption technologies and proactive measures to detect and prevent security breaches, ensuring user confidence in unified communication platforms.

User Adoption and Training Challenges

User adoption and training challenges present significant hurdles in the Global Unified Communication Market. Introducing new unified communication tools often encounters resistance from employees accustomed to traditional communication methods. Adapting to new interfaces, features, and collaboration protocols can be overwhelming, leading to suboptimal utilization of unified communication platforms. Businesses must invest in comprehensive training programs to educate employees about the benefits, functionalities, and best practices of unified communication tools. Training sessions need to be tailored to different user profiles within organizations, addressing the specific needs of executives, managers, and frontline employees. Moreover, ongoing support and user-friendly interfaces are crucial in enhancing user adoption. The challenge lies in overcoming the initial learning curve and ensuring that employees embrace unified communication platforms as essential tools for efficient collaboration. Creating a positive user experience through intuitive interfaces and providing continuous training and support are pivotal in overcoming these challenges and maximizing the potential of unified communication technologies within organizations.

Network Connectivity and Reliability Issues

Network connectivity and reliability issues pose significant challenges in the Global Unified Communication Market. Unified communication platforms heavily rely on robust internet connections and network infrastructure for seamless communication experiences. Poor network connectivity, bandwidth limitations, and latency problems can lead to dropped calls, distorted audio, and disrupted video conferences, hampering effective communication. Moreover, in geographically dispersed organizations, ensuring consistent network performance across different locations becomes a challenge. Businesses operating in remote or rural areas often face limited internet connectivity, impacting the accessibility and reliability of unified communication services. The challenge is to establish resilient network architectures, invest in high-speed internet infrastructure, and implement redundancy measures to mitigate the risks associated with network failures. Additionally, ensuring compatibility with various network configurations and optimizing unified communication applications for low-bandwidth environments are crucial in overcoming these challenges. Businesses need to collaborate with internet service providers and leverage advanced networking technologies to guarantee reliable and seamless communication experiences, irrespective of geographical locations or network constraints.

Key Market Trends

Convergence of Communication Technologies

The Global Unified Communication Market is witnessing a transformative convergence of communication technologies, ushering in a new era of seamless and integrated communication experiences. Traditional boundaries between voice, video, and messaging platforms are rapidly fading as unified communication solutions offer comprehensive integration, enabling users to switch effortlessly between different modes of communication. This convergence empowers businesses with versatile communication tools that foster collaboration and enhance productivity. The integration of artificial intelligence (AI) and machine learning further amplifies these capabilities, enabling intelligent automation, language processing, and sentiment analysis within communication platforms. Businesses are increasingly adopting unified communication solutions that amalgamate diverse communication channels, enabling real-time collaboration and creating a unified digital workspace for employees. As organizations embrace the convergence of communication technologies, the Global Unified Communication Market is poised for significant growth, providing a holistic approach to modern communication needs.

Remote Workforce Optimization

The rise of remote work has become a prominent trend in the Global Unified Communication Market, catalyzed by technological advancements and shifting workplace dynamics. The COVID-19 pandemic accelerated the adoption of remote work solutions, transforming how businesses operate and employees collaborate. Unified communication platforms equipped with video conferencing, instant messaging, and collaborative document sharing have become essential tools for remote teams. These platforms facilitate virtual meetings, project collaborations, and seamless communication among geographically dispersed employees. As businesses recognize the long-term benefits of remote work, the demand for unified communication solutions optimized for remote workforce collaboration continues to surge. Companies are investing in robust unified communication platforms that prioritize user experience, security, and collaboration features, ensuring employees remain connected and productive regardless of their physical location.

Integration of Unified Communication with Cloud Technologies

The integration of unified communication with cloud technologies is a pivotal trend reshaping the Global Unified Communication Market. Cloud-based unified communication solutions offer unparalleled scalability, flexibility, and accessibility, allowing businesses to deploy communication services without the constraints of physical infrastructure. Cloud integration enables seamless communication experiences across devices and locations, ensuring employees have consistent access to communication tools. Furthermore, cloud-based unified communication platforms facilitate effortless updates, security enhancements, and feature additions, ensuring businesses always operate with the latest technologies. The scalability of cloud solutions allows organizations to adjust resources based on demand, optimizing costs and enhancing operational efficiency. As businesses prioritize digital transformation initiatives, the synergy between unified communication and cloud technologies offers a transformative approach to communication infrastructure, driving the market toward a future where flexibility and innovation converge.

Focus on User Experience and Mobility

User experience and mobility have become central themes in the Global Unified Communication Market, as businesses recognize the significance of intuitive interfaces and seamless accessibility. Modern unified communication platforms prioritize user-centric design, offering intuitive interfaces that facilitate effortless navigation and utilization of communication tools. Additionally, mobility is a key focus, ensuring that users can access unified communication services on smartphones, tablets, and other mobile devices. Mobile applications empower employees to remain connected while on the move, enabling real-time communication and collaboration irrespective of location. The emphasis on user experience and mobility not only enhances employee satisfaction but also drives higher adoption rates, ensuring businesses derive maximum value from their unified communication investments. As the market evolves, user experience and mobility will continue to be defining factors, shaping the development of unified communication solutions that cater to the diverse and dynamic needs of modern businesses and their workforce.

Integration of Collaboration Features and Productivity Tools

The integration of collaboration features and productivity tools within unified communication platforms is a prevailing trend reshaping how businesses approach communication and collaboration. Beyond traditional voice and video communication, businesses are seeking unified communication solutions that seamlessly integrate with collaboration tools such as document sharing, task management, and workflow automation. Integrated platforms offer a centralized hub where employees can communicate, collaborate, and manage tasks without switching between multiple applications. This convergence of communication and collaboration functionalities enhances efficiency, streamlines workflows, and fosters a culture of teamwork. Moreover, the integration of productivity tools within unified communication platforms facilitates real-time collaboration, enabling employees to edit documents, share ideas, and collaborate on projects simultaneously. Businesses are increasingly adopting unified communication solutions that serve as comprehensive collaboration ecosystems, driving innovation, enhancing productivity, and promoting a collaborative work environment. As organizations prioritize digital collaboration, the integration of collaboration features and productivity tools will continue to shape the landscape of the Global Unified Communication Market, fostering a future where communication seamlessly intertwines with collaborative innovation.

Segmental Insights

Product Insights

The on-premise segment dominated the market in 2022 with approximately 47.0% of the global share. Although, the sales of the latest on-premise unified communications licenses and systems are expected to plunge due to the deployment challenges and complexities in operating a contemporary full-stack UC platform. Similarly, session border controllers and firewalls must be set up to access remote users. Therefore, the demand for on-premise UC solutions will decline during the forecast period.

The hosted UC segment is predicted to register the highest CAGR of more than 20.0% in the forecast period due to lower total ownership costs, capital expenditure, and operating expenses. Businesses are moving toward hosted UC solutions to upscale their storage capacity due to the predictable and simple operating cost model. The hosted solution delivers a single UC platform to provide communication and collaboration solutions across numerous channels. Hybrid unified communications is another solution that integrates on-premises and cloud communication services. The hybrid solution permits sharing of parts of the communication on the premise or cloud platforms which makes it adaptable to multiple systems and business types. Therefore, the use of hosted UC solutions will rise in the forecast period.

Solution Insights

The instant & unified messaging segment accounted for the highest market share of more than 32.0% due to a rise in the need among enterprises to engage in prompt communications among peers and gain real-time notifications of the strategies in critical mission situations. Unified Messaging helps manage regular voice, fax, and text messages, all uniting in a single platform that users can access via PC or telephone. UM is majorly suitable for mobile business users as it enables them to reach co-workers and clients easily. The others segment includes speech recognition, desktop sharing, and other communication solutions. The segment is expected to expand at the highest CAGR of approximately 23.0% during the forecast period from 2023 to 2030 following the trend of remote work during COVID-19 leading to an increase in desktop sharing apps. The audio and video conferencing is expected to rise at a significant CAGR from 2023 to 2030. The segment growth is attributed to the rising demand and trend of video conferencing owing to its simple and hassle-free experience. Enterprises rely on video and audio conferencing to make meetings more interactive, efficient, and collaborative. For instance, in 2020 to cope with the demand for audio, video, and web conferencing in India, Bharti Airtel Limited, a telecom company, partnered with Zoom Video Communications, Inc. to launch a unified communications solution for businesses.

Application Insights

The enterprises sector accounted for the largest market share of more than 46.0% in 2022. The growth can be attributed to the rising adoption of IT in enterprise business operations to enhance the overall organizational performance of an enterprise. Unified communication provides various services critical to increasing remote workers' productivity using available mobile devices. Additionally, factors such as a higher number of cross-functional teams, remote workers, and improved business operations have enabled corporations to deploy unified communication solutions at the business level to ensure seamless communication techniques. The government sector is expected to register the highest CAGR during the forecast period. The growth can be attributed to the increasing deployment of this technology among governments worldwide to meet budgetary pressures and the growing demands from citizens for enhanced communication. A collaborative approach is presumed to increase interaction and engagement between various government divisions and their stakeholders.

Regional Insights

North America emerged as the dominant region in the Global Unified Communication Market. The region's dominance can be attributed to the widespread adoption of advanced communication technologies, high internet penetration rates, and the presence of leading unified communication solution providers. North American businesses, particularly in the United States and Canada, aggressively embraced unified communication platforms to enhance collaboration, streamline operations, and support remote work initiatives, especially during the COVID-19 pandemic. The region's robust IT infrastructure, coupled with a tech-savvy workforce, further fueled the adoption of unified communication tools across various industries, including finance, healthcare, and technology. Additionally, North American enterprises recognized the strategic importance of unified communication in gaining a competitive edge, which led to substantial investments in cutting-edge communication solutions. Looking ahead, North America is expected to maintain its dominance in the Global Unified Communication Market during the forecast period. Factors such as ongoing technological innovation, a thriving startup ecosystem, and the continuous need for efficient communication tools in businesses of all sizes are anticipated to sustain the region's leading position. Furthermore, the increasing emphasis on remote and hybrid work models is likely to drive the demand for unified communication solutions, ensuring North America's continued dominance in the global market landscape.

Key Market Players

Microsoft Corporation

Cisco Systems, Inc.

Avaya Inc.

Mitel Networks Corporation

IBM Corporation

NEC Corporation

Huawei Technologies Co., Ltd.

Alcatel-Lucent Enterprise

Unify GmbH & Co. KG (Atos SE)

RingCentral, Inc.

Report Scope:

In this report, the Global Unified Communication Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Unified Communication Market, By Product:

  • Hosted
  • On-premise
  • Cloud

Unified Communication Market, By Solution:

  • Instant & Unified Messaging
  • Audio & Video Conferencing
  • IP Telephony
  • Others

Unified Communication Market, By Organization Size:

  • SMEs
  • Large Enterprises

Unified Communication Market, By Application:

  • Enterprises
  • Education
  • Government
  • Healthcare
  • Others

Unified Communication Market, By Region:

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
  • Belgium
  • Asia-Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • Indonesia
  • Vietnam
  • South America
  • Brazil
  • Argentina
  • Colombia
  • Chile
  • Peru
  • Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE
  • Turkey
  • Israel

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the Global Unified Communication Market.

Available Customizations:

  • Global Unified Communication market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Formulation of the Scope
  • 2.4. Assumptions and Limitations
  • 2.5. Sources of Research
    • 2.5.1. Secondary Research
    • 2.5.2. Primary Research
  • 2.6. Approach for the Market Study
    • 2.6.1. The Bottom-Up Approach
    • 2.6.2. The Top-Down Approach
  • 2.7. Methodology Followed for Calculation of Market Size & Market Shares
  • 2.8. Forecasting Methodology
    • 2.8.1. Data Triangulation & Validation

3. Executive Summary

4. Impact of COVID-19 on Global Unified Communication Market

5. Voice of Customer

6. Global Unified Communication Market Overview

7. Global Unified Communication Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Product (Hosted, On-premise, Cloud)
    • 7.2.2. By Solution (Instant & Unified Messaging, Audio & Video Conferencing, IP Telephony, Others)
    • 7.2.3. By Organization Size (SMEs, Large Enterprises)
    • 7.2.4. By Application (Enterprises, Education, Government, Healthcare, Others)
    • 7.2.5. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
  • 7.3. By Company (2022)
  • 7.4. Market Map

8. North America Unified Communication Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Product
    • 8.2.2. By Solution
    • 8.2.3. By Organization Size
    • 8.2.4. By Application
    • 8.2.5. By Country
  • 8.3. North America: Country Analysis
    • 8.3.1. United States Unified Communication Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Product
        • 8.3.1.2.2. By Solution
        • 8.3.1.2.3. By Organization Size
        • 8.3.1.2.4. By Application
    • 8.3.2. Canada Unified Communication Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Product
        • 8.3.2.2.2. By Solution
        • 8.3.2.2.3. By Organization Size
        • 8.3.2.2.4. By Application
    • 8.3.3. Mexico Unified Communication Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Product
        • 8.3.3.2.2. By Solution
        • 8.3.3.2.3. By Organization Size
        • 8.3.3.2.4. By Application

9. Europe Unified Communication Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Product
    • 9.2.2. By Solution
    • 9.2.3. By Organization Size
    • 9.2.4. By Application
    • 9.2.5. By Country
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Unified Communication Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Product
        • 9.3.1.2.2. By Solution
        • 9.3.1.2.3. By Organization Size
        • 9.3.1.2.4. By Application
    • 9.3.2. France Unified Communication Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Product
        • 9.3.2.2.2. By Solution
        • 9.3.2.2.3. By Organization Size
        • 9.3.2.2.4. By Application
    • 9.3.3. United Kingdom Unified Communication Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Product
        • 9.3.3.2.2. By Solution
        • 9.3.3.2.3. By Organization Size
        • 9.3.3.2.4. By Application
    • 9.3.4. Italy Unified Communication Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Product
        • 9.3.4.2.2. By Solution
        • 9.3.4.2.3. By Organization Size
        • 9.3.4.2.4. By Application
    • 9.3.5. Spain Unified Communication Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Product
        • 9.3.5.2.2. By Solution
        • 9.3.5.2.3. By Organization Size
        • 9.3.5.2.4. By Application
    • 9.3.6. Belgium Unified Communication Market Outlook
      • 9.3.6.1. Market Size & Forecast
        • 9.3.6.1.1. By Value
      • 9.3.6.2. Market Share & Forecast
        • 9.3.6.2.1. By Product
        • 9.3.6.2.2. By Solution
        • 9.3.6.2.3. By Organization Size
        • 9.3.6.2.4. By Application

10. South America Unified Communication Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Product
    • 10.2.2. By Solution
    • 10.2.3. By Organization Size
    • 10.2.4. By Application
    • 10.2.5. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Unified Communication Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Product
        • 10.3.1.2.2. By Solution
        • 10.3.1.2.3. By Organization Size
        • 10.3.1.2.4. By Application
    • 10.3.2. Colombia Unified Communication Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Product
        • 10.3.2.2.2. By Solution
        • 10.3.2.2.3. By Organization Size
        • 10.3.2.2.4. By Application
    • 10.3.3. Argentina Unified Communication Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Product
        • 10.3.3.2.2. By Solution
        • 10.3.3.2.3. By Organization Size
        • 10.3.3.2.4. By Application
    • 10.3.4. Chile Unified Communication Market Outlook
      • 10.3.4.1. Market Size & Forecast
        • 10.3.4.1.1. By Value
      • 10.3.4.2. Market Share & Forecast
        • 10.3.4.2.1. By Product
        • 10.3.4.2.2. By Solution
        • 10.3.4.2.3. By Organization Size
        • 10.3.4.2.4. By Application
    • 10.3.5. Peru Unified Communication Market Outlook
      • 10.3.5.1. Market Size & Forecast
        • 10.3.5.1.1. By Value
      • 10.3.5.2. Market Share & Forecast
        • 10.3.5.2.1. By Product
        • 10.3.5.2.2. By Solution
        • 10.3.5.2.3. By Organization Size
        • 10.3.5.2.4. By Application

11. Middle East & Africa Unified Communication Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Product
    • 11.2.2. By Solution
    • 11.2.3. By Organization Size
    • 11.2.4. By Application
    • 11.2.5. By Country
  • 11.3. Middle East & Africa: Country Analysis
    • 11.3.1. Saudi Arabia Unified Communication Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Product
        • 11.3.1.2.2. By Solution
        • 11.3.1.2.3. By Organization Size
        • 11.3.1.2.4. By Application
    • 11.3.2. UAE Unified Communication Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Product
        • 11.3.2.2.2. By Solution
        • 11.3.2.2.3. By Organization Size
        • 11.3.2.2.4. By Application
    • 11.3.3. South Africa Unified Communication Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Product
        • 11.3.3.2.2. By Solution
        • 11.3.3.2.3. By Organization Size
        • 11.3.3.2.4. By Application
    • 11.3.4. Turkey Unified Communication Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Product
        • 11.3.4.2.2. By Solution
        • 11.3.4.2.3. By Organization Size
        • 11.3.4.2.4. By Application
    • 11.3.5. Israel Unified Communication Market Outlook
      • 11.3.5.1. Market Size & Forecast
        • 11.3.5.1.1. By Value
      • 11.3.5.2. Market Share & Forecast
        • 11.3.5.2.1. By Product
        • 11.3.5.2.2. By Solution
        • 11.3.5.2.3. By Organization Size
        • 11.3.5.2.4. By Application

12. Asia Pacific Unified Communication Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Product
    • 12.1.2. By Solution
    • 12.1.3. By Organization Size
    • 12.1.4. By Application
    • 12.1.5. By Country
  • 12.2. Asia-Pacific: Country Analysis
    • 12.2.1. China Unified Communication Market Outlook
      • 12.2.1.1. Market Size & Forecast
        • 12.2.1.1.1. By Value
      • 12.2.1.2. Market Share & Forecast
        • 12.2.1.2.1. By Product
        • 12.2.1.2.2. By Solution
        • 12.2.1.2.3. By Organization Size
        • 12.2.1.2.4. By Application
    • 12.2.2. India Unified Communication Market Outlook
      • 12.2.2.1. Market Size & Forecast
        • 12.2.2.1.1. By Value
      • 12.2.2.2. Market Share & Forecast
        • 12.2.2.2.1. By Product
        • 12.2.2.2.2. By Solution
        • 12.2.2.2.3. By Organization Size
        • 12.2.2.2.4. By Application
    • 12.2.3. Japan Unified Communication Market Outlook
      • 12.2.3.1. Market Size & Forecast
        • 12.2.3.1.1. By Value
      • 12.2.3.2. Market Share & Forecast
        • 12.2.3.2.1. By Product
        • 12.2.3.2.2. By Solution
        • 12.2.3.2.3. By Organization Size
        • 12.2.3.2.4. By Application
    • 12.2.4. South Korea Unified Communication Market Outlook
      • 12.2.4.1. Market Size & Forecast
        • 12.2.4.1.1. By Value
      • 12.2.4.2. Market Share & Forecast
        • 12.2.4.2.1. By Product
        • 12.2.4.2.2. By Solution
        • 12.2.4.2.3. By Organization Size
        • 12.2.4.2.4. By Application
    • 12.2.5. Australia Unified Communication Market Outlook
      • 12.2.5.1. Market Size & Forecast
        • 12.2.5.1.1. By Value
      • 12.2.5.2. Market Share & Forecast
        • 12.2.5.2.1. By Product
        • 12.2.5.2.2. By Solution
        • 12.2.5.2.3. By Organization Size
        • 12.2.5.2.4. By Application
    • 12.2.6. Indonesia Unified Communication Market Outlook
      • 12.2.6.1. Market Size & Forecast
        • 12.2.6.1.1. By Value
      • 12.2.6.2. Market Share & Forecast
        • 12.2.6.2.1. By Product
        • 12.2.6.2.2. By Solution
        • 12.2.6.2.3. By Organization Size
        • 12.2.6.2.4. By Application
    • 12.2.7. Vietnam Unified Communication Market Outlook
      • 12.2.7.1. Market Size & Forecast
        • 12.2.7.1.1. By Value
      • 12.2.7.2. Market Share & Forecast
        • 12.2.7.2.1. By Product
        • 12.2.7.2.2. By Solution
        • 12.2.7.2.3. By Organization Size
        • 12.2.7.2.4. By Application

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. Microsoft Corporation
    • 15.1.1. Business Overview
    • 15.1.2. Key Revenue and Financials
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel/Key Contact Person
    • 15.1.5. Key Product/Services Offered
  • 15.2. Cisco Systems, Inc.
    • 15.2.1. Business Overview
    • 15.2.2. Key Revenue and Financials
    • 15.2.3. Recent Developments
    • 15.2.4. Key Personnel/Key Contact Person
    • 15.2.5. Key Product/Services Offered
  • 15.3. Avaya Inc.
    • 15.3.1. Business Overview
    • 15.3.2. Key Revenue and Financials
    • 15.3.3. Recent Developments
    • 15.3.4. Key Personnel/Key Contact Person
    • 15.3.5. Key Product/Services Offered
  • 15.4. Mitel Networks Corporation
    • 15.4.1. Business Overview
    • 15.4.2. Key Revenue and Financials
    • 15.4.3. Recent Developments
    • 15.4.4. Key Personnel/Key Contact Person
    • 15.4.5. Key Product/Services Offered
  • 15.5. IBM Corporation
    • 15.5.1. Business Overview
    • 15.5.2. Key Revenue and Financials
    • 15.5.3. Recent Developments
    • 15.5.4. Key Personnel/Key Contact Person
    • 15.5.5. Key Product/Services Offered
  • 15.6. NEC Corporation
    • 15.6.1. Business Overview
    • 15.6.2. Key Revenue and Financials
    • 15.6.3. Recent Developments
    • 15.6.4. Key Personnel/Key Contact Person
    • 15.6.5. Key Product/Services Offered
  • 15.7. Huawei Technologies Co., Ltd.
    • 15.7.1. Business Overview
    • 15.7.2. Key Revenue and Financials
    • 15.7.3. Recent Developments
    • 15.7.4. Key Personnel/Key Contact Person
    • 15.7.5. Key Product/Services Offered
  • 15.8. Alcatel-Lucent Enterprise
    • 15.8.1. Business Overview
    • 15.8.2. Key Revenue and Financials
    • 15.8.3. Recent Developments
    • 15.8.4. Key Personnel/Key Contact Person
    • 15.8.5. Key Product/Services Offered
  • 15.9. Unify GmbH & Co. KG (Atos SE)
    • 15.9.1. Business Overview
    • 15.9.2. Key Revenue and Financials
    • 15.9.3. Recent Developments
    • 15.9.4. Key Personnel/Key Contact Person
    • 15.9.5. Key Product/Services Offered
  • 15.10. RingCentral, Inc.
    • 15.10.1. Business Overview
    • 15.10.2. Key Revenue and Financials
    • 15.10.3. Recent Developments
    • 15.10.4. Key Personnel/Key Contact Person
    • 15.10.5. Key Product/Services Offered

16. Strategic Recommendations

17. About Us & Disclaimer