2024 年云端运算现况 - 小型企业

持续推动数位化

小型企业（10-99 名员工）认识到云端对其成功至关重要。儘管他们在技术采用方面落后于大型企业，但他们计划投资人工智慧/机器学习、云端和自动化等技术，以实现其业务目标。在 Frost & Sullivan 的 2024 年全球云端决策者调查中，小型企业受访者共用了他们对云端、IT 和人工智慧的看法、采购决策和计画。主要发现包括：

• 人工智慧被视为实现商业目标的策略性投资，其投资的主要驱动力包括改善业务、改善员工体验和增加创新。
• 预计到 2026 年，使用公共云端和多重云端基础设施的小型企业比例将翻一番，混合云端使用率将增加两倍。同时，小型企业计划保留本地基础设施，主要用于支援旧有应用程式。
• 小型企业正在转向託管服务供应商(MSP) 来填补专业知识空白，尤其是在应用开发、资料迁移和资料管理方面。

本报告让小型企业和 IT服务供应商得以一窥云端运算和人工智慧市场的近期前景。

目录

研究目标和调查方法

受访者概况－小型企业 (SMB)

主要发现

• 主要发现

云端运算采用被认为是小型企业成功的关键

• 小型企业优先考虑收益成长和人工智慧采用
• 混合云端和多重云端对于企业成功至关重要
• 小型企业考虑任何云
• 在公共云端中部署应用程式的主要原因
• 安全和成本是问题

本地资料中心对于小型企业 IT 策略仍然至关重要

• 小型企业使用本地资料中心的趋势
• 小型企业员工喜欢熟悉的内部部署解决方案

小型企业逐步将遗留应用程式迁移到云端

• 将工作负载迁移到云端
• 遗留工作负载现代化方法

小型企业使用第三方服务来管理和最佳化其云端环境

• 支援小型企业云端策略的第三方服务
• 快速交付且有效率的工作量管理是 MSP 的主要优势

小型企业正在拥抱人工智慧

• 小型企业开始采用人工智慧
• 人工智慧支援业务改善和人力资源管理
• 小型企业部署与 GenAI 整合的应用程式

附录

• 推动成长Growth Pipeline Engine（TM）机会
• 为何成长变得越来越困难？
• The Strategic Imperative 8（TM）

后续步骤Next steps

• 成长机会的益处和影响
• 后续步骤Next steps
• 文件清单
• 免责声明

Continuing the Digitalization Journey

Small businesses (10-99 employees) perceive the cloud as essential to success. While they lag behind larger enterprises in technology adoption, they plan to invest in technologies such as AI/ML, cloud, and automation to achieve their business goals. In the 2024 Frost & Sullivan Global Cloud Decision-Maker survey, small business respondents shared their perceptions, purchase decisions, and plans related to cloud, IT, and AI. Key findings include:

• AI is considered a strategic investment to help achieve business goals. Top drivers for AI investments include improving operations, enhancing the employee experience, and boosting innovation.
• The percentage of small businesses using public and multi-cloud infrastructure will double by 2026; the percentage using hybrid cloud will triple. At the same time, small businesses plan to retain infrastructure on-premises, primarily to support legacy applications.
• Small businesses turn to managed service providers (MSPs) to fill expertise gaps, especially in application development, data migration, and data management.

This report offers small businesses and IT service providers a glimpse of the near future for the cloud and AI markets.

Table of Contents

Research Objectives and Methodology

Respondent Profile - Small Businesses

Key Findings

• Key Findings

Cloud Adoption is Perceived as Essential to Small Business Success

• Small Businesses Prioritize Growing Revenue & AI Adoption
• Hybrid and Multi-cloud are Essential For Business Success
• Small Businesses Explore all Cloud Types
• Top Reasons for Deploying Apps in the Public Cloud
• Security and Costs Pose Challenges

On-Premises Data Centers Remain Integral to Small Business IT Strategies

• On-Premises Data Center Use Trend Among Small Businesses
• Small Business Employees Prefer the Familiarity of On-Premises Solutions

Small Businesses Will Slowly Migrate Legacy Apps to Cloud

• Migrating Workloads to the Cloud
• Modernization Approaches for Legacy Workloads

Small Businesses Use Third-Party Services to Manage and Optimize their Cloud Environments

• Third-Party Services to Support Small Business Cloud Strategies
• Quick Delivery, Efficient Workload Management Top MSP Benefits

Small Businesses Embrace AI

• Small Businesses Begin their AI Journeys
• AI Supports Better Operations & Talent Management
• Small Businesses Deploy Apps Integrated with GenAI

Appendix

• Growth Opportunities Fuel the Growth Pipeline Engine™
• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™

Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• List of Exhibits
• Legal Disclaimer