Frost Radar：为能源公共产业客户关怀与互动的数位化平台，2025 年

Frost Radar: Digital Platforms for Customer Care and Engagement in Energy Utilities, 2025

出版日期: 2025年10月17日 | 出版商:

Frost & Sullivan | 英文 82 Pages | 商品交期: 最快1-2个工作天内

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基准化分析体系－推动新业务创建与成长通路的创新

能源产业是全球最具活力且正经历变革的产业之一。公用事业公司和能源零售商在能源转型中扮演着至关重要的角色，他们致力于应对日益增长的电力需求和电气化带来的负载模式变化。他们也透过整合分散式能源资源（例如太阳能光电系统、电池储能係统和电动车），协助减少温室气体排放，并帮助客户提高能源效率。客户服务和互动系统（包括计费系统、客户资讯系统和其他客户服务套件）是零售能源营运的核心，并在能源供应商向清洁能源服务供应商转型过程中发挥主导作用。一系列市场变化正在颠覆整个产业，需要对这些软体解决方案的功能和特性进行重大变革，以推动业务流程自动化和效率提升，同时实现快速创新。市场对更模组化、即时且扩充性的解决方案的需求日益增长，这些解决方案能够降低创新成本并加快部署速度，这正促使市场参与企业开发整合式云端原生平台。

弗若斯特沙利文公司对产业内的众多公司进行分析。根据领导力及其他特征筛选出的公司将接受详细分析，并根据10项成长和创新标准进行基准测试，从而揭示其在弗若斯特雷达™中的位置。报告会考虑每家公司的优势以及与这些优势最契合的机会，最终呈现弗若斯特雷达™竞争概况。

The energy industry is the world's most dynamic and in need of change. Electric utilities and power retailers are the backbone of the energy transition as they cope with increasing power demand and changing load patterns driven by electrification. They also enable greenhouse gas reductions by integrating distributed energy resources, such as solar rooftops, battery energy storage systems, and electric vehicles, while helping customers become more energy efficient. Customer care and engagement systems (involving billing, customer information systems, and other customer service suites) are at the core of the power retail business and have a dominant role as energy suppliers transform into clean energy service providers. A series of market shifts are disrupting the industry and calling for substantial changes in the functionalities and characteristics of these software solutions to make business processes more automated and efficient while allowing for fast innovation. The demand for more modular, real-time, and easy-to-scale solutions with lower costs to innovate and faster implementation times drives market participants toward developing integrated, cloud-native platforms.

Frost & Sullivan analyzes numerous companies in an industry. Those selected for further analysis based on their leadership or other distinctions are benchmarked across 10 Growth and Innovation criteria to reveal their position on the Frost Radar™. The publication presents competitive profiles of each company on the Frost Radar™ considering their strengths and the opportunities that best fit those strengths.