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市场调查报告书
商品编码
1913339

自助服务技术市场机会、成长要素、产业趋势分析及预测（2026-2035年）

Self-service Technology Market Opportunity, Growth Drivers, Industry Trend Analysis, and Forecast 2026 - 2035
出版日期: | 出版商: Global Market Insights Inc. | 英文 163 Pages | 商品交期: 2-3个工作天内

价格
简介目录

全球自助服务技术市场预计到 2025 年将达到 41 亿美元，到 2035 年将达到 116 亿美元，年复合成长率为 11.2%。

自助服务技术市场-IMG1

零售、银行和旅馆业对非接触式、便利、高效的服务解决方案的需求不断增长，是推动成长的关键因素。人工智慧、物联网和云端运算等先进技术的应用，使自助服务平台更有效率、更智慧、更个人化。消费者越来越期望交易快速便捷，促使企业投资自助服务终端、行动应用程式和互动式终端，以减少等待时间并提升整体用户体验。预测分析、自动化辅助和互联繫统的集成，使企业能够提供自适应和个人化服务。此外，数位支付、行动钱包和非接触式交易的兴起，正在加速零售、交通和银行业对自助服务终端的采用，为更智慧、更有效率的服务交付创造了机会。

市场覆盖范围
开始年份 2025
预测年份 2026-2035
起始值 41亿美元
预测金额 116亿美元
复合年增长率 11.2%

预计到2025年，ATM市占率将达到48.5% 。自动提款机（ATM）正从传统的提款功能向多功能银行服务终端转型，提供存款、转帐、公用事业收费缴费和储值卡购买等服务。这种转型满足了消费者对多元、便利自助服务的需求，拓展了ATM的功能，使其超越了基本的银行服务范畴。

预计到2025年，硬体业务板块的收入将达到17亿美元。该板块的成长主要得益于医疗保健、零售、银行和饭店等行业对坚固耐用、技术先进的设备（例如自助服务终端、ATM机、自动贩卖机和互动式终端）的广泛应用。对增强型使用者介面、触控萤幕、感测器和安全支付模组的需求，以及硬体设计和可靠性方面的持续创新，使得该板块成为自助服务技术行业的主要收入来源。

预计到2025年，北美自助服务技术市场规模将达到28.1%。该地区市场扩张的驱动力包括：消费者对非接触式和自动化服务的日益青睐、数位支付系统的广泛应用，以及人工智慧自助服务终端和云端平台的普及。零售、医疗保健、金融服务和酒店等各行各业的企业都在积极采用自助服务技术，以提高营运效率、降低人事费用并满足不断变化的客户期望。

目录

第一章调查方法和范围

第二章执行摘要

第三章业界考察

  • 生态系分析
    • 供应商情况
    • 利润率
    • 成本结构
    • 每个阶段的附加价值
    • 影响价值链的因素
    • 中断
  • 产业影响因素
    • 司机
      • 技术进步
      • 企业成本削减
      • 全球化与市场扩张
      • 消费者技术素养的提高
      • 人们对非接触式解决方案的兴趣日益浓厚
    • 产业潜在风险与挑战
      • 技术故障和可靠性问题
      • 用户抵触与采纳挑战
    • 市场机会
    • 在新兴市场拓展业务
    • 先进技术的融合
  • 成长潜力分析
  • 监管环境
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲
  • 波特五力分析
  • PESTEL 分析
  • 科技与创新趋势
    • 当前技术趋势
    • 新兴技术
  • 价格趋势
    • 历史价格分析（2022-2024）
    • 价格趋势背后的因素
    • 区域价格波动
    • 价格预测（2026-2035）
  • 定价策略
  • 新兴经营模式
  • 合规要求
  • 永续性措施
    • 永续材料评估
    • 碳足迹分析
    • 采取循环经济模式
    • 永续性认证和标准
    • 永续性投资报酬率分析
  • 全球消费者心理分析
  • 专利分析

第四章 竞争情势

  • 介绍
  • 公司市占率分析
    • 按地区
      • 北美洲
      • 欧洲
      • 亚太地区
      • 拉丁美洲
      • 中东和非洲
    • 市场集中度分析
  • 主要企业的竞争标竿分析
    • 财务绩效比较
      • 收入
      • 利润率
      • 研究与开发
    • 产品系列比较
      • 产品线的广度
      • 科技
      • 创新
    • 地理分布比较
      • 全球扩张分析
      • 服务网路覆盖
      • 按地区分類的市场渗透率
    • 竞争定位矩阵
      • 领导企业
      • 受让人
      • 追踪者
      • 小众玩家
    • 战略展望矩阵
  • 2022-2025 年主要发展动态
    • 併购
    • 合作伙伴关係和合资企业
    • 技术进步
    • 扩张与投资策略
    • 永续发展倡议
    • 数位转型计划
  • 新兴/Start-Ups竞赛的趋势

5. 2022-2035年自助服务技术市场按组件分類的估算与预测

    按组件
  • 硬体
  • 软体
  • 服务

6. 2022-2035年自助服务技术市场按类型分類的估算与预测

    按类型
  • ATM
  • 自动贩卖机
  • 自助终端
  • 其他的

7. 2022-2035年按最终用户分類的自助服务技术市场估算与预测

    透过申请
  • 零售
  • 速食店
  • 饭店业
  • 卫生保健
  • 公司总部
  • 运输
  • BFSI
  • 其他的

8. 2022-2035年各地区自助服务技术市场规模估算与预测

    按地区
  • 北美洲
    • 美国
    • 加拿大
  • 欧洲
    • 英国
    • 德国
    • 法国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他欧洲地区
  • 亚太地区
    • 中国
    • 印度
    • 日本
    • 韩国
    • ANZ
    • 亚太其他地区
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他拉丁美洲地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 南非
    • 阿拉伯聯合大公国
    • 其他中东和非洲地区

第九章：公司简介

  • Avanti Markets
  • Diebold Nixdorf
  • Elo Touch Solutions
  • Embross
  • Emergency Management
  • Facility Management System
  • GRG Banking
  • Ingenico Group
  • KIOSK Information Systems
  • Meridian Kiosks
  • NCR Corporation
  • Olea Kiosks
  • Phoenix Kiosk
  • RedyRef Interactive Kiosks
  • SlabbKiosks
  • Source Technologies
  • Toshiba Global Commerce Solutions
  • Ugenie.io
  • Verifone
  • Wincor Nixdorf（Now part of Diebold Nixdorf）
  • XIPHIAS Software Technologies
  • Zebra Technologies
简介目录
Product Code: 485

The Global Self-service Technology Market was The Global Self-service Technology Market was valued at USD 4.1 billion in 2025 and is estimated to grow at a CAGR of 11.2% to reach USD 11.6 billion by 2035.

Self-service Technology Market - IMG1

Growth is primarily driven by increasing consumer demand for contactless, convenient, and time-efficient service solutions across retail, banking, and hospitality industries. The adoption of advanced technologies such as AI, IoT, and cloud computing is enhancing the efficiency, intelligence, and personalization of self-service platforms. Consumers are increasingly seeking quick, seamless transactions, prompting businesses to invest in automated kiosks, mobile applications, and interactive terminals that reduce waiting times while improving overall user experience. The integration of predictive analytics, automated support, and connected systems allows businesses to deliver adaptive, personalized services. Furthermore, the rise of digital payments, mobile wallets, and contactless transactions has accelerated the deployment of self-service kiosks and terminals in retail, transportation, and banking, creating opportunities for smarter, more efficient service delivery.

Market Scope
Start Year2025
Forecast Year2026-2035
Start Value$4.1 Billion
Forecast Value$11.6 Billion
CAGR11.2%

The ATM segment held a 48.5% share in 2025. Automated Teller Machines are evolving from traditional cash-dispensing roles to multifunctional banking kiosks, offering services such as deposits, fund transfers, bill payments, and prepaid card purchases. This transformation addresses consumer demand for versatile and convenient self-service solutions, expanding the scope of ATMs beyond basic banking operations.

The hardware segment generated USD 1.7 billion in 2025. Growth in this segment is fueled by the widespread installation of durable, advanced devices such as kiosks, ATMs, vending machines, and interactive terminals across healthcare, retail, banking, and hospitality. Demand for enhanced user interfaces, touchscreens, sensors, and secure payment modules, coupled with continuous innovations in hardware design and reliability, positions this segment as the primary revenue driver in the self-service technology industry.

North America Self-service Technology Market held a 28.1% share in 2025. Expansion in the region is propelled by the growing preference for contactless and automated services, adoption of digital payment systems, and increasing implementation of AI-driven kiosks and cloud-based platforms. Businesses leverage self-service technologies to streamline operations, reduce labor costs, and meet evolving customer expectations across multiple sectors, including retail, healthcare, financial services, and hospitality.

Key players in the Global Self-service Technology Market include GRG Banking, Ingenico Group, Olea Kiosks, Zebra Technologies, Elo Touch Solutions, RedyRef Interactive Kiosks, Diebold Nixdorf, Ugenie.io, KIOSK Information Systems, Phoenix Kiosk, NCR Corporation, Avanti Markets, SlabbKiosks, Meridian Kiosks, Toshiba Global Commerce Solutions, XIPHIAS Software Technologies, Verifone, Emergency Management, Embross, and Facility Management System. Companies in the Global Self-service Technology Market adopt multiple strategies to strengthen their market position and expand global presence. Investments in R&D and technological innovation enhance product capabilities, including AI-driven analytics, IoT integration, and cloud-based management. Strategic collaborations with banks, retailers, and hospitality providers help expand market reach and increase adoption of self-service solutions. Companies are also focusing on introducing multifunctional, secure, and user-friendly devices to meet evolving consumer expectations. Expanding production capacity, entering emerging markets, and optimizing supply chains improve responsiveness to regional demand valued at USD 4.1 billion in 2025 and is estimated to grow at a CAGR of 11.2% to reach USD 11.6 billion by 2035.

Table of Contents

Chapter 1 Methodology and Scope

  • 1.1 Market scope and definition
  • 1.2 Research design
    • 1.2.1 Research approach
    • 1.2.2 Data collection methods
  • 1.3 Data mining sources
    • 1.3.1 Global
    • 1.3.2 Regional/Country
  • 1.4 Base estimates and calculations
    • 1.4.1 Base year calculation
    • 1.4.2 Key trends for market estimation
  • 1.5 Primary research and validation
    • 1.5.1 Primary sources
  • 1.6 Forecast model
  • 1.7 Research assumptions and limitations

Chapter 2 Executive Summary

  • 2.1 Industry snapshot
  • 2.2 Key market trends
    • 2.2.1 Type trends
    • 2.2.2 Component trends
    • 2.2.3 End Use trends
    • 2.2.4 Regional
  • 2.3 TAM Analysis, 2025-2034 (USD Million)
  • 2.4 CXO perspectives: Strategic imperatives
    • 2.4.1 Executive decision points
    • 2.4.2 critical success factors
  • 2.5 Future outlook and strategic recommendations

Chapter 3 Industry Insights

  • 3.1 Industry ecosystem analysis
    • 3.1.1 Supplier Landscape
    • 3.1.2 Profit Margin
    • 3.1.3 Cost structure
    • 3.1.4 Value addition at each stage
    • 3.1.5 Factor affecting the value chain
    • 3.1.6 Disruptions
  • 3.2 Industry impact forces
    • 3.2.1 Growth drivers
      • 3.2.1.1 Technological advancements
      • 3.2.1.2 Cost savings for businesses
      • 3.2.1.3 Globalization and market expansion
      • 3.2.1.4 Growing consumer tech literacy
      • 3.2.1.5 Increasing emphasis on contactless solutions
    • 3.2.2 Industry pitfalls and challenges
      • 3.2.2.1 Technical glitches and reliability issues
      • 3.2.2.2 User resistance and adoption challenges
    • 3.2.3 Market opportunities
    • 3.2.4 Expansion in Emerging Markets
    • 3.2.5 Integration of Advanced Technologies
  • 3.3 Growth potential analysis
  • 3.4 Regulatory landscape
    • 3.4.1 North America
    • 3.4.2 Europe
    • 3.4.3 Asia Pacific
    • 3.4.4 Latin America
    • 3.4.5 Middle East & Africa
  • 3.5 Porter's analysis
  • 3.6 PESTEL analysis
  • 3.7 Technology and innovation landscape
    • 3.7.1 Current technological trends
    • 3.7.2 Emerging technologies
  • 3.8 Price trends
    • 3.8.1 Historical price analysis (2022-2024)
    • 3.8.2 Price trend drivers
    • 3.8.3 Regional price variations
    • 3.8.4 Price forecast (2026-2035)
  • 3.9 Pricing strategies
  • 3.10 Emerging business models
  • 3.11 Compliance requirements
  • 3.12 Sustainability measures
    • 3.12.1 Sustainable materials assessment
    • 3.12.2 Carbon footprint analysis
    • 3.12.3 Circular economy implementation
    • 3.12.4 Sustainability certifications and standards
    • 3.12.5 Sustainability roi analysis
  • 3.13 Global consumer sentiment analysis
  • 3.14 Patent analysis

Chapter 4 Competitive Landscape, 2025

  • 4.1 Introduction
  • 4.2 Company market share analysis
    • 4.2.1 By region
      • 4.2.1.1 North America
      • 4.2.1.2 Europe
      • 4.2.1.3 Asia Pacific
      • 4.2.1.4 Latin America
      • 4.2.1.5 Middle East & Africa
    • 4.2.2 Market Concentration Analysis
  • 4.3 Competitive benchmarking of key players
    • 4.3.1 Financial performance comparison
      • 4.3.1.1 Revenue
      • 4.3.1.2 Profit margin
      • 4.3.1.3 R&D
    • 4.3.2 Product portfolio comparison
      • 4.3.2.1 Product range breadth
      • 4.3.2.2 Technology
      • 4.3.2.3 Innovation
    • 4.3.3 Geographic presence comparison
      • 4.3.3.1 Global footprint analysis
      • 4.3.3.2 Service network coverage
      • 4.3.3.3 Market penetration by region
    • 4.3.4 Competitive positioning matrix
      • 4.3.4.1 Leaders
      • 4.3.4.2 Challengers
      • 4.3.4.3 Followers
      • 4.3.4.4 Niche players
    • 4.3.5 Strategic outlook matrix
  • 4.4 Key developments, 2022-2025
    • 4.4.1 Mergers and acquisitions
    • 4.4.2 Partnerships and collaborations
    • 4.4.3 Technological advancements
    • 4.4.4 Expansion and investment strategies
    • 4.4.5 Sustainability initiatives
    • 4.4.6 Digital transformation initiatives
  • 4.5 Emerging/ startup competitors landscape

Chapter 5 Self-service Technology Market Estimates & Forecast, By Component, 2022 - 2035 (USD Million)

  • 5.1 Key trends, by component
  • 5.2 Hardware
  • 5.3 Software
  • 5.4 Services

Chapter 6 Self-service Technology Market Estimates & Forecast, By Type, 2022 - 2035 (USD Million)

  • 6.1 Key trends, by type
  • 6.2 ATM
  • 6.3 Vending Machine
  • 6.4 Kiosks
  • 6.5 Others

Chapter 7 Self-service Technology Market Estimates & Forecast, By End-Use, 2022 - 2035 (USD Million)

  • 7.1 Key trends, by end-use
  • 7.2 Retail
  • 7.3 Quick Service Restaurant
  • 7.4 Hospitality
  • 7.5 Healthcare
  • 7.6 Corporate Offices
  • 7.7 Transportation
  • 7.8 BFSI
  • 7.9 Others

Chapter 8 Self-service Technology Market Estimates & Forecast, By Region, 2022 - 2035 (USD Million)

  • 8.1 Key trends, by region
  • 8.2 North America
    • 8.2.1 U.S.
    • 8.2.2 Canada
  • 8.3 Europe
    • 8.3.1 UK
    • 8.3.2 Germany
    • 8.3.3 France
    • 8.3.4 Italy
    • 8.3.5 Spain
    • 8.3.6 Russia
    • 8.3.7 Rest of Europe
  • 8.4 Asia-Pacific
    • 8.4.1 China
    • 8.4.2 India
    • 8.4.3 Japan
    • 8.4.4 South Korea
    • 8.4.5 ANZ
    • 8.4.6 Rest of Asia-Pacific
  • 8.5 Latin America
    • 8.5.1 Brazil
    • 8.5.2 Mexico
    • 8.5.3 Rest of Latin America
  • 8.6 MEA
    • 8.6.1 Saudi Arabia
    • 8.6.2 South Africa
    • 8.6.3 UAE
    • 8.6.4 Rest of MEA

Chapter 9 Company Profiles

  • 1.1 Avanti Markets
  • 1.2 Diebold Nixdorf
  • 1.3 Elo Touch Solutions
  • 1.4 Embross
  • 1.5 Emergency Management
  • 1.6 Facility Management System
  • 1.7 GRG Banking
  • 1.8 Ingenico Group
  • 1.9 KIOSK Information Systems
  • 1.10 Meridian Kiosks
  • 1.11 NCR Corporation
  • 1.12 Olea Kiosks
  • 1.13 Phoenix Kiosk
  • 1.14 RedyRef Interactive Kiosks
  • 1.15 SlabbKiosks
  • 1.16 Source Technologies
  • 1.17 Toshiba Global Commerce Solutions
  • 1.18 Ugenie.io
  • 1.19 Verifone
  • 1.20 Wincor Nixdorf (Now part of Diebold Nixdorf)
  • 1.21 XIPHIAS Software Technologies
  • 1.22 Zebra Technologies