市场调查报告书
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到 2030 年自助服务技术市场预测:按类型、组件、最终用户和地区分類的全球分析Self-service Technology Market Forecasts to 2030 - Global Analysis By Type (Kiosks, ATM (Automated Teller Machines), Vending Machines and Other Types), By Component (Hardware, Software and Services), End User and By Geography |
根据Stratistics MRC预测,2023年全球自助服务技术市场规模将达394亿美元,预计2030年将达到1,100.3亿美元,预测期内复合年增长率为15.8%。
自助服务技术包括各种互动式解决方案,旨在无需人工干预即可控制各种流程。从互动式资讯亭和自动提款机(ATM) 到自助结帐系统系统和数数位电子看板,这些技术简化了业务,并提高了零售、银行和医疗保健等行业的便利性。
根据 PYMTS 的一项民意调查,34.7% 的零售消费者使用自助结帐是因为它减少了排队次数,49.4% 的零售购物者使用自助结帐是因为它的流程更快。
消费者对便利性的需求
消费者对便利性的需求是自助服务科技市场的主要驱动力。现代消费者重视自助服务终端、ATM 和自动贩卖机等自助服务技术所提供的快速、有效率的服务。这些技术允许用户无需直接人工干预即可存取各种交易和服务,从而减少等待时间并改善整体客户体验。这种便利性在快节奏的环境中尤其有吸引力,是采用自助服务解决方案、推动市场成长的关键因素。
技术过时
由于技术进步的快速步伐,自助服务解决方案很快就会过时,需要频繁更新和更换。这种持续现代化的需求可能会导致企业成本增加,并为中小企业设置进入障碍。此外,由于担心过时而不愿投资新技术也阻碍了市场成长。
拓展新兴市场业务
新兴市场的扩张为自助服务技术市场带来了重大机会。随着亚太、拉丁美洲和非洲等地区的经济成长,对自动化服务的需求不断增加。在这些地区,不断壮大的中阶、都市化和数数位化正在促进自助服务技术的采用。此外,随着公司寻求服务新的客户群体,这些市场具有开拓的潜力和巨大的成长空间。
安全问题
安全问题是自助服务技术市场的主要威胁。这些技术通常涉及敏感资讯和交易,很容易成为诈骗和网路攻击的目标。确保用户资料的安全和隐私至关重要,任何违规行为都可能导致消费者信任的丧失和法律诉讼,从而阻碍市场成长。
随着企业和消费者寻求非接触式互动,COVID-19 大流行加速了自助服务技术的采用。强调尽量减少身体接触以减少病毒传播,导致零售、银行和医疗保健等行业越来越依赖自助服务解决方案。这种转变可能会对市场动态产生持久影响,增加自动化和自助服务的趋势。
ATM(自动提款机)领域预计将在预测期内成为最大的领域
ATM(自动提款机)领域预计将在预测期内占据最大份额。 ATM 是银行基础设施的重要组成部分,为客户提供 24/7 全天候现金和其他金融服务。儘管数位银行业务不断成长,但仍需要实体货币,特别是在银行帐户的地区。此外,ATM 机继续主导市场,因为它们被广泛使用并且日常金融交易非常需要它们。
预计软体领域在预测期内的复合年增长率最高。
预计软体产业在预测期内将经历最高的复合年增长率。软体对于自助服务技术的运作至关重要,可实现使用者互动、事务处理和远端监控。随着这些技术变得更加复杂,对提供增强功能(例如个人化、分析以及与其他数位系统整合)的高级软体解决方案的需求预计将快速增长。这些方面正在推动该行业的成长。
预计在预测期内,北美将主导自助服务技术市场。该地区的高市场份额归因于自助服务技术的高普及、市场领导者的存在以及大量喜欢自动化服务的消费者。此外,北美的金融和零售业是自助服务解决方案的早期采用者,进一步巩固了该地区的市场领导地位。
在预测期内,亚太地区自助服务技术市场预计将快速扩张。促成这一增长的因素包括该地区人口众多、都市化不断提高以及可支配收入不断增加。此外,数位科技的日益普及,加上中国、印度和东南亚国家等国家零售和银行业的扩张,也推动了对自助服务解决方案的需求。由于该地区专注于改善客户体验和业务效率,因此各行业将更多地采用自助服务技术。
According to Stratistics MRC, the Global Self-service Technology Market is accounted for $39.40 billion in 2023 and is expected to reach $110.03 billion by 2030 growing at a CAGR of 15.8% during the forecast period. Self-service technology encompasses a range of interactive solutions designed to empower users with control over various processes without direct human assistance. From interactive kiosks and automated teller machines (ATMs) to self-checkout systems and digital signage, these technologies streamline operations, enhance convenience, and improve customer experiences across industries such as retail, banking and healthcare.
According to a PYMTS poll, self-service checkouts are used by 34.7% of retail shoppers because they have fewer line-ups and 49.4% do so because the process is quicker.
Consumer demand for convenience
Consumer demand for convenience is a primary driver for the self-service technology market. Modern consumers value quick and efficient service delivery, which self-service technologies such as kiosks, ATMs, and vending machines provide. These technologies enable users to perform various transactions and access services without the need for direct human assistance, reducing wait times and improving the overall customer experience. This convenience is particularly appealing in fast-paced environments and is a key factor in the adoption of self-service solutions, which is fueling market growth.
Technological obsolescence
The rapid pace of technological advancements means that self-service solutions can quickly become outdated, requiring frequent updates and replacements. This continuous need for modernization results in higher costs for businesses and can be a barrier to entry for smaller players. Additionally, the reluctance to invest in new technologies due to the fear of them becoming obsolete can hinder market growth.
Expansion in emerging markets
Expansion in emerging markets presents a substantial opportunity for the self-service technology market. As economies in regions such as Asia-Pacific, Latin America, and Africa grow, there is an increasing demand for automated services. The rising middle class, urbanization, and digitalization in these areas are contributing to the adoption of self-service technologies. Moreover, the untapped potential in these markets offers significant room for growth as businesses seek to cater to a new customer base.
Security concerns
Security concerns are a major threat to the self-service technology market. As these technologies often handle sensitive information and transactions, they are targets for fraud and cyberattacks. Ensuring the security and privacy of user data is paramount, and any breaches can lead to a loss of consumer trust and potential legal repercussions that will hinder market growth.
The COVID-19 pandemic has accelerated the adoption of self-service technologies as businesses and consumers seek contactless interactions. The emphasis on minimizing physical contact to reduce virus transmission has led to increased reliance on self-service solutions across various sectors, including retail, banking, and healthcare. This shift is likely to have a lasting impact on market dynamics, reinforcing the trend towards automation and self-service.
The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period
The ATM (Automated Teller Machines) segment is expected to be the largest during the forecast period. ATMs are an essential component of the banking infrastructure, providing customers with 24/7 access to cash and other financial services. Despite the growth of digital banking, the need for physical currency remains, especially in underbanked regions. Additionally, the widespread use and necessity of ATMs in daily financial transactions ensure their continued dominance in the market.
The software segment is expected to have the highest CAGR during the forecast period
The software segment is expected to have the highest CAGR during the forecast period. Software is integral to the functionality of self-service technologies, enabling user interaction, transaction processing, and remote monitoring. As these technologies become more sophisticated, the demand for advanced software solutions that offer enhanced features, such as personalization, analytics, and integration with other digital systems, is expected to grow rapidly. Such aspects are fueling segment growth.
Over the forecast period, North America is poised to dominate the self-service technology market. The region's large share can be attributed to the high penetration of self-service technologies, the presence of leading market players, and the consumer preference for automated services. Additionally, the established financial and retail sectors in North America have been early adopters of self-service solutions, further solidifying the region's market leadership.
During the forecast period, the Asia Pacific region is expected to experience rapid expansion in the self-service technology market. Factors contributing to this growth include the region's large population, rising urbanization, and increasing disposable incomes. Additionally, the growing adoption of digital technologies, coupled with the expansion of the retail and banking sectors in countries like China, India, and Southeast Asian nations, is fueling the demand for self-service solutions. The region's focus on enhancing customer experiences and operational efficiencies will further drive the adoption of self-service technologies across various industries.
Key players in the market
Some of the key players in Self-service Technology Market include Advanced Kiosks, Advantech Co., Limited, Applova Inc, Azkoyen Group, Crane Co., Diebold Nixdorf, Fastcorp Vending LLC, Frank Mayer & Associates, Inc., Fujitsu Limited, Glory Ltd, HESS Cash Systems GmbH, Hyosung TNS Inc., IBM Corporation, Kiosk Information Systems, Inc., Maas International, NCR Voyix Corporation, Solvpath, The Wonderful Company and Toshiba Tec Corporation.
In May 2023, Applova Inc., a Silicon Valley-based technology company announced a partnership with Samsung to launch a self-service kiosk for restaurants. These kiosks offers contactless ordering and payment, helping restaurants streamline operations, increase sales, and boost profits.
In May 2022, the U.S.-based companies, Solvpath LLC., a self-service customer support company, and sticky.io, a subscription management and recurring billing platform provider announced collaboration. Through this collaboration both companies aim to help e-commerce merchants quickly resolve customer support inquiries using intelligent self-service methods.