查看购物车
  • Traditional Chinese
  • English
  • Japanese
封面
市场调查报告书
商品编码
1404937

自助服务技术市场规模、份额和趋势分析报告：按产品类型、应用、地区和细分市场预测，2023-2030

Self-service Technology Market Size, Share & Trends Analysis Report By Product Type (ATM, Kiosks, Vending Machines), By Application (Retail, QSR, Banking, Healthcare), By Region, And Segment Forecasts, 2023 - 2030
出版日期: | 出版商: Grand View Research | 英文 90 Pages | 商品交期: 2-10个工作天内

价格

自助服务技术市场成长与趋势：

Grand View Research, Inc.最新研究显示，预计2030年全球自助服务技术市场规模将达到922.4亿美元，2023年至2030年复合年增长率为13.8。

由于该技术为客户和企业带来了众多好处，预计该市场将以显着的速度成长。组织越来越多地采用此类技术作为增强服务交换的手段。从餐厅到银行，从机场到饭店，自助服务技术的使用透过灌输与客户的个人化服务互动来提高客户满意度。科技正在取代诸如开立申请、进行交易、点用餐和排队等流程中的人类互动。自助服务技术带来的这些日益增加的好处预计将推动整个市场的发展。

自助结帐系统已成为提供便利银行服务的主要管道。世界各地对现金或纸本交易的持续需求不断增加对 ATM 和自动柜员机系统的需求。儘管数位付款的兴起正在改变现金付款的普及，但各个新兴经济体对 ATM 提款和现金的需求仍然强劲。英国保全服务公司G4S plc发布的2018年《世界现金报告》显示，整个欧洲的现金交易呈现正成长。报告也强调，大多数国家都表达了对 ATM 和现金提领的一些需求。因此， ATM 等自助服务技术的需求仍然是提供 24/7 增强服务的主要管道。

此外，零售业的数位转型趋势也是市场成长的关键因素。客户行为的快速变化和消费者期望的不断提高迫使零售商实施先进技术，以在整个店内购买过程中提供客户满意度。此外，随着电商的普及，店内转型成为零售商生存的关键因素。零售商正利用自助服务技术作为独特的销售提案(USP)，让顾客可以自由选择店内购物体验。艾伯森 (Albertsons) 和梅西百货 (Macy's) 等主要零售商正在试点这些技术，以改善店内客户体验。

自助服务技术市场报告亮点

  • 由于新兴经济体对现金交易的持续需求，ATM 产业在 2019 年占据了最大的市场占有率。
  • 由于企业部门和 QSR 的需求不断增长，自动贩卖机产品类型预计将成为预测期内成长最快的细分市场。
  • 2022年自助服务技术市场的销售份额为33.2%，由零售业主导。这是由不断增长的店内零售转型以及提供个人化客户体验的需求所推动的。
  • 由于旅行、零售和其他商业应用中越来越多地采用 ATM、行动 ATM、自助结帐系统亭和自动贩卖机，亚太地区在 2019 年预测期内占据了最大的收益占有率，预计将创下最快的复合年成长率2020年。

目录

第一章调查方法和范围

第 2 章执行摘要

第三章自助服务技术市场变数、趋势与范围

  • 市场体系展望
  • 产业价值链分析
  • 市场动态
    • 市场驱动因素分析
    • 市场抑制因素分析
    • 市场机会分析
  • 自助科技市场分析工具
    • 产业分析-波特五力分析
    • PESTEL分析

第四章 自助科技：产品类型估算与趋势分析

  • 自助服务技术市场：要点
  • 自助服务技术市场：2022 年和 2030 年趋势和市场占有率分析
  • 自动贩卖机
  • ATM
  • 亭

第五章 自助服务技术：使用量估算与趋势分析

  • 自助服务技术市场：要点
  • 自助服务技术市场：2022 年和 2030 年趋势和市场占有率分析
  • 零售
  • QSR
  • 银行业
  • 旅行和旅游
  • 卫生保健
  • 其他的

第六章 自助科技市场：区域估算及趋势分析

  • 区域展望
  • 按地区分類的自助服务技术市场：要点
  • 北美洲
    • 2017年至2030年北美市场预估及预测
    • 美国
    • 加拿大
  • 欧洲
    • 2017年至2030年欧洲市场估计与预测
    • 英国
    • 德国
    • 法国
  • 亚太地区
    • 2017年至2030年亚太市场预估与预测
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 韩国
  • 拉丁美洲
    • 2017年至2030年拉丁美洲市场估计与预测
    • 巴西
    • 墨西哥
  • 中东/非洲
    • 2017年至2030年MEA市场预测
    • 沙乌地阿拉伯
    • 南非
    • 阿拉伯聯合大公国

第七章竞争形势

  • 主要市场参与企业的最新趋势和影响分析
  • 市场参与企业分类
    • AZKOYEN, SA
    • AG HYOSUNG TNS
    • KIOSK Information Systems.
    • HESS Cash Systems
    • Crane Company
    • Toshiba Tec Corporation.
    • Fastcorp Vending LLC
Product Code: 978-1-68038-649-3

Self-service Technology Market Growth & Trends:

The global self-service technology market size is expected to reach USD 92.24 billion by 2030, registering a compound annual growth rate (CAGR) of 13.8 from 2023 to 2030, according to the new study conducted by Grand View Research, Inc. The market is poised to grow at a significant pace owing to the numerous benefits offered by the technology for both the customers and businesses. Organizations are increasingly adopting such technologies as a measure to enhance their service exchanges. From restaurants to banks and airports to hotels, the usage of self-service technology has increased the customer satisfaction as it infuses personal service interaction with the customers. The technology has replaced human interaction in the process of billing statements, transactions, ordering food, and waiting in queues. These increasing benefits offered by the self-service technologies are anticipated to drive the overall market.

The self-service checkout systems have become the primary channel to provide easy access to banking services. The continued demand for cash or paper-based transactions across the globe has consistently driven the demand for ATM and cash dispensing systems. Although the rise in digital mode of transactions has varied the prevalence of cash payments, the demand for ATM withdrawals and cash remains prevalent across various emerging economies. According to the World Cash Report published in 2018 by G4S plc, a U.K. based security service company, the overall growth rate of cash transactions across Europe was positive. Furthermore, the report also highlighted that majority of the countries had expressed constant demand for ATMs and cash withdrawals. Thus, the need for self-service technology such as ATM remains the primary channel for providing enhanced service 24*7.

Furthermore, the growing trend of digital transformation in retail industry is another critical factor responsible for market growth. The radical shift in customer behavior and increasing consumer expectations have forced retailers to embrace advanced technologies to provide customer satisfaction throughout their in-store buying process. Furthermore, with the increasing popularity of e-commerce, the retail in-store transformation has been a critical factor for their survival. Retailers are using self-servicing technologies as their Unique Selling Proposition (USP) to allow customers free of space to select their in-store shopping experience. Major retailers such as Albertsons and Macy's are piloting such technologies to improve their in-store customer experience.

Self-service Technology Market Report Highlights:

  • The ATM segment accounted for the largest market share in 2019 and owing to the continued demand for cash transactions across developing economies
  • The vending machine product type is expected to emerge as the fastest growing segment over the forecast period, owing to its rising demand across corporate sector and QSRs
  • The retail segment dominated the self-service technology market market with a revenue share of 33.2% in 2022. This can be attributed to the growing retail in-store transformation and the need to provide personalized customer experience
  • Asia Pacific accounted for the largest revenue share in 2019 and is expected to register the fastest CAGR over the forecast period owing to the rise in deployments of ATMs, mobile ATMs, self-checkout kiosks, and vending machines among travel, retail, and other commercial applications

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation & Scope
    • 1.1.1. Product Type
    • 1.1.2. Application
    • 1.1.3. Regional scope
    • 1.1.4. Estimates and forecast timeline
  • 1.2. Research Methodology
  • 1.3. Information Procurement
    • 1.3.1. Purchased database
    • 1.3.2. GVR's internal database
    • 1.3.3. Secondary sources
    • 1.3.4. Primary research
    • 1.3.5. Details of primary research
  • 1.4. Information or Data Analysis
  • 1.5. Market Formulation & Validation
  • 1.6. Model Details
  • 1.7. List of Secondary Sources
  • 1.8. List of Primary Sources
  • 1.9. Objectives

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
    • 2.2.1. Product type outlook
    • 2.2.2. Application outlook
    • 2.2.3. Regional outlook
  • 2.3. Competitive Insights

Chapter 3. Self-service Technology Market Variables, Trends & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market driver analysis
    • 3.3.2. Market restraint analysis
    • 3.3.3. Market opportunity analysis
  • 3.4. Self-service Technology Market Analysis Tools
    • 3.4.1. Industry analysis - Porter's
      • 3.4.1.1. Supplier power
      • 3.4.1.2. Buyer power
      • 3.4.1.3. Substitution threat
      • 3.4.1.4. Threat of new entrant
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Technological landscape
      • 3.4.2.3. Economic landscape
      • 3.4.2.4. Social landscape

Chapter 4. Self-service Technology: Product Type Estimates & Trend Analysis

  • 4.1. Self-service Technology Market: Key Takeaways
  • 4.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
  • 4.3. Vending Machine
    • 4.3.1. Vending machine market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.4. ATM
    • 4.4.1. ATM market estimates and forecasts, 2017 to 2030 (USD Million)
  • 4.5. Kiosks
    • 4.5.1. Kiosks market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 5. Self-service Technology: Application Estimates & Trend Analysis

  • 5.1. Self-service Technology Market: Key Takeaways
  • 5.2. Self-service Technology Market: Movement & Market Share Analysis, 2022 & 2030
  • 5.3. Retail
    • 5.3.1. Retail market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.4. QSR
    • 5.4.1. QSR market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.5. Banking
    • 5.5.1. Banking market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.6. Travel & Tourism
    • 5.6.1. Travel & tourism market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.7. Healthcare
    • 5.7.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Million)
  • 5.8. Others
    • 5.8.1. Other market estimates and forecasts, 2017 to 2030 (USD Million)

Chapter 6. Self-service Technology Market: Regional Estimates & Trend Analysis

  • 6.1. Regional Outlook
  • 6.2. Self-service Technology Market by Region: Key Takeaway
  • 6.3. North America
    • 6.3.1. North America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.3.2. U.S.
      • 6.3.2.1. U.S. market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.3.3. Canada
      • 6.3.3.1. Canada market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.4. Europe
    • 6.4.1. Europe market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.2. UK
      • 6.4.2.1. UK market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.3. Germany
      • 6.4.3.1. Germany market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.4.4. France
      • 6.4.4.1. France market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.5. Asia Pacific
    • 6.5.1. Asia Pacific market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.2. Japan
      • 6.5.2.1. Japan market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.3. China
      • 6.5.3.1. China market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.4. India
      • 6.5.4.1. India market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.5. Australia
      • 6.5.5.1. Australia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.5.6. South Korea
      • 6.5.6.1. South Korea market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.6. Latin America
    • 6.6.1. Latin America market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.6.2. Brazil
      • 6.6.2.1. Brazil market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.6.3. Mexico
      • 6.6.3.1. Mexico market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
  • 6.7. MEA
    • 6.7.1. MEA market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.2. Saudi Arabia
      • 6.7.2.1. Saudi Arabia market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.3. South Africa
      • 6.7.3.1. South Africa market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
    • 6.7.4. UAE
      • 6.7.4.1. UAE market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)

Chapter 7. Competitive Landscape

  • 7.1. Recent Developments & Impact Analysis, By Key Market Participants
  • 7.2. Market Participant Categorization
    • 7.2.1. AZKOYEN, S.A.
      • 7.2.1.1. Company overview
      • 7.2.1.2. Financial performance
      • 7.2.1.3. Product benchmarking
      • 7.2.1.4. Strategic initiatives
    • 7.2.2. AG HYOSUNG TNS
      • 7.2.2.1. Company overview
      • 7.2.2.2. Financial performance
      • 7.2.2.3. Product benchmarking
      • 7.2.2.4. Strategic initiatives
    • 7.2.3. KIOSK Information Systems.
      • 7.2.3.1. Company overview
      • 7.2.3.2. Financial performance
      • 7.2.3.3. Product benchmarking
      • 7.2.3.4. Strategic initiatives
    • 7.2.4. HESS Cash Systems
      • 7.2.4.1. Company overview
      • 7.2.4.2. Financial performance
      • 7.2.4.3. Product benchmarking
      • 7.2.4.4. Strategic initiatives
    • 7.2.5. Crane Company
      • 7.2.5.1. Company overview
      • 7.2.5.2. Financial performance
      • 7.2.5.3. Product benchmarking
      • 7.2.5.4. Strategic initiatives
    • 7.2.6. Toshiba Tec Corporation.
      • 7.2.6.1. Company overview
      • 7.2.6.2. Financial performance
      • 7.2.6.3. Product benchmarking
      • 7.2.6.4. Strategic initiatives
    • 7.2.7. Fastcorp Vending LLC
      • 7.2.7.1. Company overview
      • 7.2.7.2. Financial performance
      • 7.2.7.3. Product benchmarking
      • 7.2.7.4. Strategic initiatives

List of Tables

  • Table 1 List of abbreviation
  • Table 2 North America self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 3 North America self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 4 North America self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 5 U.S. self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 6 U.S. self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 7 Canada self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 8 Canada self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 9 Europe self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 10 Europe self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 11 Europe self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 12 Germany self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 13 Germany self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 14 UK self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 15 UK self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 16 France self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 17 France self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 18 Asia Pacific self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 19 Asia Pacific self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 20 Asia Pacific self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 21 China self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 22 China self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 23 Japan self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 24 Japan self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 25 India self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 26 India self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 27 Australia self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 28 Australia self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 29 South Korea self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 30 South Korea self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 31 Latin America self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 32 Latin America self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 33 Latin America self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 34 Brazil self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 35 Brazil self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 36 Mexico self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 37 Mexico self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 38 Middle East and Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 39 Middle East and Africa self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 40 Middle East and Africa self-service technology market, by region, 2017 to 2030 (USD Million)
  • Table 41 South Africa self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 42 South Africa self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 43 Saudi Arabia self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 44 Saudi Arabia self-service technology market, by application, 2017 - 2030 (USD Million)
  • Table 45 UAE self-service technology market, by product type, 2017 - 2030 (USD Million)
  • Table 46 UAE self-service technology market, by application, 2017 - 2030 (USD Million)

List of Figures

  • Fig. 1 Market research process
  • Fig. 2 Data triangulation techniques
  • Fig. 3 Primary research pattern
  • Fig. 4 Market research approaches
  • Fig. 5 Value-chain-based sizing & forecasting
  • Fig. 6 QFD modeling for market share assessment
  • Fig. 7 Market formulation & validation
  • Fig. 8 Self-service technology: Market outlook
  • Fig. 9 Self-service technology: Competitive insights
  • Fig. 10 Parent market outlook
  • Fig. 11 Related/ancillary market outlook
  • Fig. 12 Penetration and growth prospect mapping
  • Fig. 13 Industry value chain analysis
  • Fig. 14 Self-service technology market driver impact
  • Fig. 15 Self-service technology market restraint impact
  • Fig. 16 Self-service technology market strategic initiatives analysis
  • Fig. 17 Self-service technology market: Product type movement analysis
  • Fig. 18 Self-service technology market: Product type outlook and key takeaways
  • Fig. 19 Vending machine market estimates and forecasts, 2017 - 2030
  • Fig. 20 ATM market estimates and forecasts, 2017 - 2030
  • Fig. 21 Kiosks market estimates and forecasts, 2017 - 2030
  • Fig. 22 Self-service technology market: Application movement analysis
  • Fig. 23 Self-service technology market: Application outlook and key takeaways
  • Fig. 24 Retail market estimates and forecasts, 2017 - 2030
  • Fig. 25 QSR delivery market estimates and forecasts, 2017 - 2030
  • Fig. 26 Banking market estimates and forecasts, 2017 - 2030
  • Fig. 27 Travel & tourism market estimates and forecasts, 2017 - 2030
  • Fig. 28 Healthcare market estimates and forecasts, 2017 - 2030
  • Fig. 29 Others market estimates and forecasts, 2017 - 2030
  • Fig. 30 Global self-service technology market: Regional movement analysis
  • Fig. 31 Global self-service technology market: Regional outlook and key takeaways
  • Fig. 32 North America market estimates and forecasts, 2017 - 2030
  • Fig. 33 U.S. market estimates and forecasts, 2017 - 2030
  • Fig. 34 Canada market estimates and forecasts, 2017 - 2030
  • Fig. 35 Europe market estimates and forecasts, 2017 - 2030
  • Fig. 36 UK market estimates and forecasts, 2017 - 2030
  • Fig. 37 Germany market estimates and forecasts, 2017 - 2030
  • Fig. 38 France market estimates and forecasts, 2017 - 2030
  • Fig. 39 Asia Pacific market estimates and forecasts, 2017 - 2030
  • Fig. 40 Japan market estimates and forecasts, 2017 - 2030
  • Fig. 41 China market estimates and forecasts, 2017 - 2030
  • Fig. 42 India market estimates and forecasts, 2017 - 2030
  • Fig. 43 Australia market estimates and forecasts, 2017 - 2030
  • Fig. 44 South Korea market estimates and forecasts, 2017 - 2030
  • Fig. 45 Latin America market estimates and forecasts, 2017 - 2030
  • Fig. 46 Brazil market estimates and forecasts, 2017 - 2030
  • Fig. 47 Mexico market estimates and forecasts, 2017 - 2030
  • Fig. 48 Middle East and Africa market estimates and forecasts, 2017 - 2030
  • Fig. 49 Saudi Arabia market estimates and forecasts, 2017 - 2030
  • Fig. 50 South Africa market estimates and forecasts, 2017 - 2030
  • Fig. 51 UAE market estimates and forecasts, 2017 - 2030