市场调查报告书
商品编码
1442013
自助服务技术市场规模-按组件(硬体、软体、服务)、类型(自动贩卖机、ATM、自助服务终端)、最终用途(零售、快餐店、酒店、医疗保健、公司办公室、交通、BFSI)和预测, 2024-2032Self-service Technology Market Size-By Component (Hardware, Software, Services), Type (Vending Machine, Atm, Kiosks), End-use (Retail, Quick Service Restaurant, Hospitality, Healthcare, Corporate Offices, Transportation, BFSI) & Forecast, 2024-2032 |
由于对便利高效的客户服务解决方案的需求不断增加,2024年至2032年,自助服务技术市场的CAGR预计将达到10%左右。各行业的企业都认识到提供自助服务选项以简化流程和提高客户满意度的重要性。这改变了消费者对快速、方便的服务的偏好,鼓励公司投资互动式资讯亭、行动应用程式和自助结帐系统等技术来满足这些期望。
此外,人工智慧、机器学习和物联网 (IoT) 的出现正在推动自助服务技术市场的创新。 2023年3月,现代企业统一客户体验管理平台Sprinklr宣布推出其业界领先的社群媒体管理解决方案Sprinklr Social的自助服务版本。这些技术进步使得能够开发更复杂、更直觉的自助服务解决方案,能够为使用者提供个人化体验和预测性帮助。
自助服务技术产业根据组件、类型、最终用途和地区进行细分。
由于资讯亭的多功能性、可访问性以及满足广泛行业和应用的能力,资讯亭细分市场将在 2024 年至 2032 年间实现可观的成长。它们提供用户友好的介面,允许客户快速有效地独立存取资讯、进行交易和完成任务。随着技术的进步,现代自助服务终端现在融入了触控萤幕显示器、互动式选单和整合支付系统等功能,进一步增强了其功能和使用者体验。
在提高工作场所效率和员工体验的创新解决方案的推动下,企业办公室部门预计在 2024 年至 2032 年期间将出现强劲的CAGR。随着对简化营运和自助服务功能的需求不断增长,企业办公室越来越多地采用自动访客管理系统、用于员工签到的自助服务亭以及用于时间跟踪和福利登记等任务的数位人力资源门户等技术。
由于该地区强大的技术基础设施和高网路普及率,到 2032 年,北美自助服务技术产业规模将显着成长。此外,企业对客户体验和满意度的高度重视刺激了对创新技术的投资,以满足不断变化的消费者期望。促进零售、医疗保健和银行等行业数位化和自动化的监管倡议进一步刺激了区域市场的成长。
Self-service Technology Market is set to record around 10% CAGR from 2024 to 2032, owing to the increasing demand for convenient and efficient customer service solutions. Businesses across various industries are recognizing the importance of offering self-service options to streamline processes and enhance customer satisfaction. This evolves consumer preferences for quick and accessible services, encouraging companies to invest in technologies such as interactive kiosks, mobile apps, and self-checkout systems to meet these expectations.
Additionally, emergence of AI, ML, and internet-of-things (IoT) is driving innovations within the self-service technology market. In March 2023, Sprinklr, the unified customer experience management platform for modern enterprises, announced the launch of a self-service version of its industry-leading social media management solution, Sprinklr Social. These technological advancements enable the development of more sophisticated and intuitive self-service solutions capable of delivering personalized experiences and predictive assistance to users.
Self-service technology industry is segmented based on component, type, end-use, and region.
Kiosks segment will record a decent growth between 2024 and 2032, due to the versatility, accessibility, and ability to cater to a wide range of industries and applications. They offer a user-friendly interface that allows customers to independently access information, make transactions, and complete tasks quickly and efficiently. With advancements in technology, modern kiosks now incorporate features such as touchscreen displays, interactive menus, and integrated payment systems, further enhancing their functionality and user experience.
Corporate offices segment is anticipated to witness a strong CAGR throughout 2024-2032, driven by innovative solutions to enhance workplace efficiency and employee experience. With the rising demand for streamlined operations and self-service capabilities, corporate offices are increasingly adopting technologies such as automated visitor management systems, self-service kiosks for employee check-ins, and digital HR portals for tasks like time tracking and benefits enrollment.
North America self-service technology industry size will record a notable growth through 2032, attributed to the region's robust technological infrastructure and high internet penetration rates. Additionally, the strong emphasis on customer experience and satisfaction among businesses incentivizes investments in innovative technologies to meet evolving consumer expectations. The regulatory initiatives promoting digitalization and automation in industries such as retail, healthcare, and banking further stimulate regional market growth.