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市场调查报告书
商品编码
1820206
2025 年至 2033 年自助服务技术市场报告(按产品(ATM、自助服务终端、自动贩卖机)、应用(零售、QSR、银行、旅游和旅游、医疗保健等)和地区划分)Self-Service Technology Market Report by Product (ATM, Kiosks, Vending Machines), Application (Retail, QSR, Banking, Travel and Tourism, Healthcare, and Others), and Region 2025-2033 |
2024年,全球自助服务技术市场规模达410亿美元。展望未来, IMARC Group预计到2033年,该市场规模将达到730亿美元,2025-2033年期间的复合年增长率(CAGR)为6.3%。消费者对便利性的偏好日益增长、对非接触式解决方案的需求不断增长、技术的快速进步、企业成本效益的提升、资料收集能力的增强以及对环境可持续性的关注,推动了自助服务技术在零售、银行、医疗保健、酒店和交通运输等各行各业的广泛应用。
消费者越来越青睐便利和快速
消费者越来越重视服务交付的便利性和速度,这日益推动了对自助服务技术的需求。快节奏的生活方式促使消费者寻求能够提供快速、方便服务的解决方案。大约一半的美国人(52%)通常试图同时做两件或两件以上的事情。其中60%的成年人表示他们至少有时会感到太忙,而12%的人表示他们一直或大部分时间都有这种感觉。自助结帐亭、自动柜员机(ATM)和数位资讯亭等技术透过确保消费者独立且有效率地完成任务来服务这种生活方式。同样,消费者欣赏能够控制他们的交易和互动的能力,这有助于最大限度地减少等待时间并减少对人工协助的依赖。这在零售环境中尤其明显,自助结帐系统在其中越来越受欢迎。
增强客户体验和参与度
众所周知,自助服务技术可以提升客户体验和参与度。这些技术让消费者掌控自己的互动,从而获得更令人满意、更个人化的服务体验。互动式自助服务终端和行动应用程式让客户轻鬆获取资讯和服务。这种便利性在机场、零售店和医疗机构等注重快速高效服务的场所尤其重要。一项行业调查显示,如果等待时间相同,30% 的快餐店 (QSR) 顾客更愿意透过自助服务终端而不是收银员下单。此外,49.4% 的零售消费者选择自助结帐,因为他们认为自助结帐体验更快。此外,65% 的受访顾客认为非接触式支付方式符合他们对安全和卫生的首要要求。
各行各业技术应用日益广泛
自助服务解决方案在零售、银行、医疗保健、饭店和运输业越来越受欢迎,成为提高生产力、削减开支和提升客户满意度的有效途径。银行业正在使用 ATM、互动式柜员机 (ITM) 和手机银行应用程式来节省营运成本、提供全天候服务,并为消费者带来便利安全的银行体验。此外,随着生物辨识认证等尖端安全功能的实施,这些技术的可靠性和可信度也得到了提升。在印度,2024 财年 ATM 机月平均提领现金大幅成长 5.51%,达到 1.43 亿卢比。在医疗保健产业,自助服务亭和病患入口网站也正在改善病患的登记、就诊和结算流程。
ATM 占据大部分市场份额
根据自助服务技术市场分析和趋势,自动柜员机(ATM)占据了最大的市场份额,因为它在银行业务中发挥着至关重要的作用,提供全天候现金存取服务,促进快速安全的交易,并支援存款、转帐和余额查询等各种金融服务。此外,安全功能和便利性的不断提升,使其成为全球城乡银行基础设施中不可或缺的一部分,这大大提升了自助服务技术市场的份额和收入。
零售业占产业最大份额
根据自助服务技术产业的预测和展望,零售业占据了最大的市场份额。这得益于自助结帐系统、互动式自助服务终端和数位支付解决方案的广泛应用,这些解决方案透过减少等待时间、提高效率和提供个人化服务来提升购物体验。此外,零售商利用这些技术来简化营运流程、收集顾客洞察,并满足消费者日益增长的便利性和快速性需求。此外,人工智慧 (AI) 和物联网 (IoT) 等先进技术在零售自助服务解决方案中的蓬勃发展也促进了市场的成长。
亚太地区引领市场,占据自助服务技术最大市场份额
该报告还对所有主要区域市场进行了全面分析,包括北美(美国和加拿大);亚太地区(中国、日本、印度、韩国、澳洲、印尼等);欧洲(德国、法国、英国、义大利、西班牙、俄罗斯等);拉丁美洲(巴西、墨西哥等);以及中东和非洲。报告指出,亚太地区是自助服务技术最大的区域市场。
根据自助服务技术市场报告及概览,亚太地区占据了最大的市场份额,这得益于中国、日本和印度等国快速的城市化进程、蓬勃发展的中产阶级以及日益普及的技术应用。此外,零售、银行和运输业为提升客户体验和营运效率,不断增加对自助服务解决方案的投资,这也推动了自助服务技术市场的成长。此外,在民众科技素养提升和政府扶持措施的推动下,对非接触式和自动化服务的需求不断增长,也推动了市场的成长。
(请注意,这只是关键参与者的部分名单,完整名单在报告中提供。)
The global self-service technology market size reached USD 41.0 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 73.0 Billion by 2033, exhibiting a growth rate (CAGR) of 6.3% during 2025-2033. The market is driven by increasing consumer preference for convenience, growing demand for contactless solutions, rapid technological advancements, cost efficiency for businesses, enhanced data collection capabilities, and a focus on environmental sustainability, resulting in widespread adoption across various industries, including retail, banking, healthcare, hospitality, and transportation.
Increasing Consumer Preference for Convenience and Speed
Consumers are giving more importance to convenience and speed in service delivery, which is increasingly driving the demand for self-service technologies. There has been a hike in the fast-paced lifestyle which is prompting consumers to look for solutions that give quick and hassle-free services. About half of Americans (52%) are usually trying to do two or more things at once. 60% of these adults said they at least sometimes felt too busy, and 12% feel this way all or most of the time. Self-checkout kiosks, automated teller machines (ATMs), and digital information kiosks are technologies that serve this lifestyle by making sure that consumers are performing tasks independently and efficiently. Likewise, consumers appreciate the ability to control their transactions and interactions, which helps in minimizing wait times and reduce their dependency on human assistance. This is particularly visible in retail environments, where self-checkout systems have become increasingly popular.
Enhanced Customer Experience and Engagement
The use of self-service technologies is known to improve customer experience and engagement. These technologies give consumers control over their interactions, leading to a more satisfying and personalized service experience. Interactive kiosks and mobile apps provide customers with easy access to information and services. This convenience is especially helpful in places like airports, retail establishments, and healthcare institutions where prompt and effective service is crucial. According to an industry survey, 30% of customers in quick-service restaurants (QSRs) would rather place their orders through a kiosk than a cashier if the wait times were the same. Also, 49.4% of retail consumers choose self-service checkouts because they believe it to be a quicker experience. Furthermore, 65% of customers in this survey believed that contactless payment methods are in line with their primary goals for security and hygiene.
Growing Technology Adoption in Various Industries
Self-service solutions are becoming more and more popular in the retail, banking, healthcare, hotel, and transportation industries as a way to boost productivity, cut expenses, and enhance customer happiness. ATMs, interactive teller machines (ITMs), and mobile banking applications are being used by the banking industry to save operating costs, provide 24/7 service, and give consumers a convenient and safe banking experience. Additionally, the reliability and trustworthiness of these technologies have increased with the implementation of cutting-edge security features like biometric authentication. In India, the fiscal year 2024 witnessed a notable 5.51 percent increase in the monthly average cash withdrawals from ATMs, reaching Rs 1.43 crore. In the healthcare industry, self-service kiosks and patient portals are also improving patient registration, check-in, and billing processes.
ATM accounts for the majority of the market share
According to the self-service technology market analysis and trends, automated teller machines (ATMs) accounted for the largest segment, due to their essential role in banking, providing 24/7 access to cash, facilitating quick and secure transactions, and supporting various financial services like deposits, transfers, and balance inquiries. In addition to this, the continuous advancements in security features and convenience, making them indispensable in urban and rural banking infrastructures across the globe, is providing a considerable boost to the self-service technology market share and revenue.
Retail holds the largest share of the industry
Based on the self-service technology industry forecast and outlook, the retail sector represented the largest segment. This is due to the extensive use of self-checkout systems, interactive kiosks, and digital payment solutions to enhance the shopping experience by reducing wait times, increasing efficiency, and providing personalized services. Moreover, retailers leverage these technologies to streamline operations, gather customer insights, and adapt to the growing consumer demand for convenience and speed. Besides this, the burgeoning integration of advanced technologies like artificial intelligence (AI) and the Internet of Things (IoT) in retail self-service solutions is enhancing the market growth.
Asia Pacific leads the market, accounting for the largest self-service technology market share
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, Asia Pacific represents the largest regional market for self-service technology.
As per the self-service technology market report and overview, Asia Pacific accounted for the largest segment due to rapid urbanization, a burgeoning middle class, and increasing technological adoption in countries like China, Japan, and India. Moreover, the growing investment in self-service solutions by the retail, banking, and transportation sectors to enhance customer experience and operational efficiency, is bolstering the self-service technology market growth. Additionally, the growing demand for contactless and automated services, driven by a tech-savvy population and supportive government initiatives, is propelling the market growth.
(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)