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市场调查报告书
商品编码
1611599

客户自助服务软体市场规模、份额、趋势分析报告：按解决方案、按服务、按部署、按最终用途、按地区、按细分市场、预测，2025-2030 年

Customer Self-service Software Market Size, Share & Trends Analysis Report By Solution (Web Self-service, Virtual Assistants), By Service, By Deployment (Cloud, On premise), By End Use, By Region, And Segment Forecasts, 2025 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10个工作天内

价格

客户自助服务软体市场成长与趋势

Grand View Research, Inc.最新报告显示，预计2030年全球客户自助服务软体市场规模将达到572.1亿美元，2025年至2030年复合年增长率为21.6%。

提高客户满意度和客户忠诚度的努力预计将在预测期内推动市场成长。大量客户服务接触点的持续部署预计也将有助于市场成长。

公司发现了解不断变化的消费行为可以帮助他们改进产品。同时，小型和大型企业都开始采用自动化客户自助服务软体。这为市场相关人员提供了推出与巨量资料和人工智慧 (AI) 等新兴技术相结合的创新客户自助服务软体解决方案的机会。

COVID-19 大流行的爆发以及人们越来越偏好在家工作和保持社交距离，尤其鼓励通讯服务供应商引入自助服务功能。此外，由于疫情持续扰乱世界各地的企业业务、职场安排和旅行计划，客户服务中心面临着呼叫量急剧增加的问题。这种情况增加了对自助服务解决方案的需求，尤其是那些由人工智慧驱动的解决方案。

人们对数位交易（例如申请付款、透过网路取得 24 小时线上支援和其他互动式线上服务）的偏好日益增长，并且没有任何放缓的迹象。因此，公司正在寻找自助服务解决方案，以提高客户支援服务的速度和有效性，同时提供足够的灵活性。售后服务和维护服务也是企业选择采购自助软体供应商的决定性因素。

客户自助服务软体市场报告亮点

  • 预计社群媒体和社区自助服务领域在预测期内将出现显着的复合年增长率。这是因为组织正在迅速转向可能支援社群和论坛的社群媒体管道，作为控制客户支援成本的一部分。
  • 託管服务预计在预测期内将实现显着的复合年增长率，因为它使最终用户能够有效地执行业务并提高商业智慧。
  • 由于云端部署使企业能够降低託管本地解决方案的专用基础设施的成本，预计云端部分在预测期内将出现显着的复合年增长率。
  • 由于越来越多地采用允许患者预约、填写表格、更新个人资料和付款申请的自助服务应用程序，预计医疗保健领域在预测期内将出现显着的复合年增长率。
  • 由于越来越多的中小企业考虑实施客户自我护理应用程序，预计亚太市场在预测期内将出现显着的复合年增长率。

目录

第一章调查方法与范围

第 2 章执行摘要

第 3 章：客户自助服务软体市场变数、趋势与范围

  • 市场体系展望
  • 市场动态
    • 市场驱动因素分析
    • 市场限制因素分析
    • 工业挑战
  • 客户自助服务软体市场分析工具
    • 产业分析-波特五力分析
    • PESTEL分析

第四章客户自助服务软体市场：按解决方案进行估计和趋势分析

  • 细分仪表板
  • 客户自助服务软体市场：2024 年和 2030 年解决方案变更分析
  • 网路自助服务
  • 行动自助服务
  • 虚拟助理
  • 电子邮件参与度
  • 互动式语音应答 (IVR)
  • 其他的

第五章客户自助服务软体市场：按服务估计和趋势分析

  • 细分仪表板
  • 客户自助服务软体市场：2024 年和 2030 年服务变化分析
  • 专业服务
  • 託管服务

第六章客户自助服务软体市场：依开发估算与趋势分析

  • 细分仪表板
  • 客户自助服务软体市场：2024 年和 2030 年演变变化分析
  • 云
  • 本地

第七章客户自助服务软体市场：最终用途的估计和趋势分析

  • 细分仪表板
  • 客户自助服务软体市场：2024 年和 2030 年最终用途变化分析
  • 资讯科技和通讯
  • BFSI
  • 零售/电子商务
  • 媒体和娱乐
  • 医疗保健
  • 政府
  • 製造业
  • 其他的

第八章客户自助服务软体市场：区域、估计和趋势分析

  • 2024 年及 2030 年按地区分類的客户自助服务软体市场占有率
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 英国
    • 德国
    • 法国
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
  • 拉丁美洲
    • 巴西
  • 中东/非洲
    • 阿拉伯聯合大公国
    • 沙乌地阿拉伯
    • 南非

第9章 竞争格局

  • 公司分类
  • 公司市场定位
  • 企业热力图分析
  • 公司简介/上市公司
    • Salesforce, Inc.
    • Oracle
    • Microsoft
    • Zendesk
    • Freshworks Inc.
    • Avaya LLC
    • Zoho Corporation Pvt. Ltd.
    • HubSpot, Inc.
    • SAP SE
    • Verint Systems Inc.
Product Code: GVR-4-68039-225-9

Customer Self-service Software Market Growth & Trends:

The global customer self-service software market size is expected to reach USD 57.21 billion by 2030, registering a CAGR of 21.6% from 2025 to 2030, according to a new report by Grand View Research, Inc. Efforts to enhance the level of customer satisfaction and encourage customer loyalty are anticipated to propel the market growth over the forecast period. The continued rollout of a large number of customer service touchpoints is also expected to contribute to market growth.

Enterprises have realized that understanding the changing consumer behavior can help them in enhancing their offerings. At the same time, both small and medium-sized enterprises and large enterprises have started adopting automated customer self-service software. This is opening opportunities for the market players to introduce innovative customer self-service software solutions integrated with the latest technologies, such as big data and Artificial Intelligence (AI).

The outbreak of the COVID-19 pandemic and the growing preference for working from home and maintaining social distancing are particularly prompting communications service providers to adopt self-service capabilities. Furthermore, customer service centers are confronting a sudden rise in call volumes as the pandemic continues to disrupt corporate operations, workplace schedules, and travel plans worldwide. The situation is particularly driving the need for AI-enabled self-service solutions.

The growing preference for digital transactions to pay bills and for accessing 24-hour online support and other interactive online services through the internet shows no signs of abating. Hence, enterprises are scouting for self-service solutions that can ensure adequate flexibility while enhancing the speed and effectiveness of their customer support service. Prompt after-sales maintenance service is also emerging as a decisive factor for enterprises while selecting a vendor for procuring customer self-service software.

Customer Self-service Software Market Report Highlights:

  • The social media and community self-service segment is anticipated to register a considerable CAGR over the forecast period as organizations are rapidly switching to social media channels, which can potentially support communities and discussion forums, as part of the efforts to curb customer support costs
  • The managed services segment is expected to register a significant CAGR over the forecast period as managed services allow end-users to run their operations effectively and increase business intelligence.
  • The cloud segment is expected to register a significant CAGR over the forecast period as cloud deployment allows enterprises to save on the costs incurred on having a dedicated infrastructure to host on-premise solutions
  • The healthcare segment is expected to register a significant CAGR over the forecast period owing to the growing adoption of self-service apps that allow patients to schedule appointments, fill forms, update their profile, and pay bills
  • The Asia Pacific regional market is anticipated to register a significant CAGR over the forecast period in line with the increasing number of small & medium enterprises looking forward to implementing customer self-care applications

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Research Methodology
    • 1.2.1. Information Procurement
  • 1.3. Information or Data Analysis
  • 1.4. Methodology
  • 1.5. Research Scope and Assumptions
  • 1.6. Market Formulation & Validation
  • 1.7. Country Based Segment Share Calculation
  • 1.8. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Customer Self-service Software Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
    • 3.2.3. Industry Challenge
  • 3.3. Customer Self-service Software Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of the suppliers
      • 3.3.1.2. Bargaining power of the buyers
      • 3.3.1.3. Threats of substitution
      • 3.3.1.4. Threats from new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic and social landscape
      • 3.3.2.3. Technological landscape

Chapter 4. Customer Self-service Software Market: Solution Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Customer Self-service Software Market: Solution Movement Analysis, 2024 & 2030 (USD Million)
  • 4.3. Web Self-service
    • 4.3.1. Web Self-service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.4. Mobile Self-service
    • 4.4.1. Mobile Self-service Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.5. Virtual Assistants
    • 4.5.1. Virtual Assistants Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.6. Email Engagement
    • 4.6.1. Email Engagement Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.7. Interactive Voice Response (IVR)
    • 4.7.1. Interactive Voice Response (IVR) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.8. Others
    • 4.8.1. Other Solutions Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Customer Self-service Software Market: Service Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Customer Self-service Software Market: Service Movement Analysis, 2024 & 2030 (USD Million)
  • 5.3. Professional Services
    • 5.3.1. Professional Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.4. Managed Services
    • 5.4.1. Managed Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Customer Self-service Software Market: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Customer Self-service Software Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
  • 6.3. Cloud
    • 6.3.1. Cloud Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. On-premise
    • 6.4.1. On-premise Deployment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Customer Self-service Software Market: End Use Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Customer Self-service Software Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
  • 7.3. IT & Telecom
    • 7.3.1. IT & Telecom Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4. BFSI
    • 7.4.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5. Retail & E-commerce
    • 7.5.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6. Media & Entertainment
    • 7.6.1. Media & Entertainment Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.7. Healthcare
    • 7.7.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.8. Government
    • 7.8.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.9. Manufacturing
    • 7.9.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.10. Others
    • 7.10.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Customer Self-service Software Market: Regional Estimates & Trend Analysis

  • 8.1. Customer Self-service Software Market Share, By Region, 2024 & 2030 (USD Million)
  • 8.2. North America
    • 8.2.1. North America Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.2. U.S.
      • 8.2.2.1. U.S. Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.3. Canada
      • 8.2.3.1. Canada Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.4. Mexico
      • 8.2.4.1. Mexico Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3. Europe
    • 8.3.1. Europe Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.2. U.K.
      • 8.3.2.1. U.K. Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.3. Germany
      • 8.3.3.1. Germany Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.4. France
      • 8.3.4.1. France Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4. Asia Pacific
    • 8.4.1. Asia Pacific Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.2. China
      • 8.4.2.1. China Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.3. Japan
      • 8.4.3.1. Japan Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.4. India
      • 8.4.4.1. India Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.5. South Korea
      • 8.4.5.1. South Korea Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.6. Australia
      • 8.4.6.1. Australia Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5. Latin America
    • 8.5.1. Latin America Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.5.2. Brazil
      • 8.5.2.1. Brazil Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6. Middle East and Africa
    • 8.6.1. Middle East and Africa Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.2. UAE
      • 8.6.2.1. UAE Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.3. Saudi Arabia
      • 8.6.3.1. Saudi Arabia Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.4. South Africa
      • 8.6.4.1. South Africa Customer Self-service Software Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

  • 9.1. Company Categorization
  • 9.2. Company Market Positioning
  • 9.3. Company Heat Map Analysis
  • 9.4. Company Profiles/Listing
    • 9.4.1. Salesforce, Inc.
      • 9.4.1.1. Participant's Overview
      • 9.4.1.2. Financial Performance
      • 9.4.1.3. Product Benchmarking
      • 9.4.1.4. Strategic Initiatives
    • 9.4.2. Oracle
      • 9.4.2.1. Participant's Overview
      • 9.4.2.2. Financial Performance
      • 9.4.2.3. Product Benchmarking
      • 9.4.2.4. Strategic Initiatives
    • 9.4.3. Microsoft
      • 9.4.3.1. Participant's Overview
      • 9.4.3.2. Financial Performance
      • 9.4.3.3. Product Benchmarking
      • 9.4.3.4. Strategic Initiatives
    • 9.4.4. Zendesk
      • 9.4.4.1. Participant's Overview
      • 9.4.4.2. Financial Performance
      • 9.4.4.3. Product Benchmarking
      • 9.4.4.4. Strategic Initiatives
    • 9.4.5. Freshworks Inc.
      • 9.4.5.1. Participant's Overview
      • 9.4.5.2. Financial Performance
      • 9.4.5.3. Product Benchmarking
      • 9.4.5.4. Strategic Initiatives
    • 9.4.6. Avaya LLC
      • 9.4.6.1. Participant's Overview
      • 9.4.6.2. Financial Performance
      • 9.4.6.3. Product Benchmarking
      • 9.4.6.4. Strategic Initiatives
    • 9.4.7. Zoho Corporation Pvt. Ltd.
      • 9.4.7.1. Participant's Overview
      • 9.4.7.2. Financial Performance
      • 9.4.7.3. Product Benchmarking
      • 9.4.7.4. Strategic Initiatives
    • 9.4.8. HubSpot, Inc.
      • 9.4.8.1. Participant's Overview
      • 9.4.8.2. Financial Performance
      • 9.4.8.3. Product Benchmarking
      • 9.4.8.4. Strategic Initiatives
    • 9.4.9. SAP SE
      • 9.4.9.1. Participant's Overview
      • 9.4.9.2. Financial Performance
      • 9.4.9.3. Product Benchmarking
      • 9.4.9.4. Strategic Initiatives
    • 9.4.10. Verint Systems Inc.
      • 9.4.10.1. Participant's Overview
      • 9.4.10.2. Financial Performance
      • 9.4.10.3. Product Benchmarking
      • 9.4.10.4. Strategic Initiatives

List of Tables

  • Table 1 Global Customer Self-Service Software Market, By Region, 2018 - 2030 (USD Million)
  • Table 2 Global Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 3 Global Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 4 Global Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 5 Global Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 6 North America Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 7 North America Customer Self-Service Software Market, By Solution ,2018 - 2030 (USD Million)
  • Table 8 North America Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 9 North America Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 10 North America Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 11 U.S. Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 12 U.S. Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 13 U.S. Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 14 U.S. Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 15 Canada Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 16 Canada Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 17 Canada Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 18 Canada Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 19 Mexico Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 20 Mexico Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 21 Mexico Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 22 Mexico Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 23 Europe Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 24 Europe Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 25 Europe Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 26 Europe Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 27 Europe Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 28 U.K. Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 29 U.K. Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 30 U.K. Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 31 U.K. Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 32 Germany Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 33 Germany Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 34 Germany Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 35 Germany Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 36 France Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 37 France Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 38 France Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 39 France Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 40 Asia Pacific Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 41 Asia Pacific Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 42 Asia Pacific Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 43 Asia Pacific Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 44 Asia Pacific Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 45 China Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 46 China Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 47 China Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 48 China Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 49 India Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 50 India Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 51 India Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 52 India Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 53 Japan Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 54 Japan Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 55 Japan Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 56 Japan Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 57 South Korea Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 58 South Korea Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 59 South Korea Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 60 South Korea Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 61 Australia Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 62 Australia Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 63 Australia Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 64 Australia Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 65 Latin America Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 66 Latin America Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 67 Latin America Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 68 Latin America Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 69 Latin America Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 70 Brazil Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 71 Brazil Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 72 Brazil Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 73 Brazil Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 74 MEA Customer Self-Service Software Market, By Country, 2018 - 2030 (USD Million)
  • Table 75 MEA Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 76 MEA Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 77 MEA Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 78 MEA Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 79 UAE Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 80 UAE Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 81 UAE Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 82 UAE Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 83 Saudi Arabia Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 84 Saudi Arabia Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 85 Saudi Arabia Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 86 Saudi Arabia Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)
  • Table 87 South Africa Customer Self-Service Software Market, By Solution, 2018 - 2030 (USD Million)
  • Table 88 South Africa Customer Self-Service Software Market, By Service, 2018 - 2030 (USD Million)
  • Table 89 South Africa Customer Self-Service Software Market, By Deployment, 2018 - 2030 (USD Million)
  • Table 90 South Africa Customer Self-Service Software Market, By End Use, 2018 - 2030 (USD Million)

List of Figures

  • Fig. 1 Customer self-service software market segmentation
  • Fig. 2 Market research process
  • Fig. 3 Information procurement
  • Fig. 4 Primary research pattern
  • Fig. 5 Market research approaches
  • Fig. 6 Value chain-based sizing & forecasting
  • Fig. 7 Parent market analysis
  • Fig. 8 Market formulation & validation
  • Fig. 9 Customer self-service software market snapshot
  • Fig. 10 Customer self-service software market segment snapshot
  • Fig. 11 Customer self-service software market competitive landscape snapshot
  • Fig. 12 Market research process
  • Fig. 13 Market driver relevance analysis (Current & future impact)
  • Fig. 14 Market restraint relevance analysis (Current & future impact)
  • Fig. 15 Customer self-service software market: Solution outlook key takeaways (USD Million)
  • Fig. 16 Customer self-service software market: Solution movement analysis 2024 & 2030 (USD Million)
  • Fig. 17 Web self-service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 18 Mobile self-service market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 19 Virtual assistants market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 20 Email engagement market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 21 Interactive Voice Response (IVR) market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 22 Other solutions market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 23 Customer self-service software market: Service outlook key takeaways (USD Million)
  • Fig. 24 Customer self-service software market: Service movement analysis 2024 & 2030 (USD Million)
  • Fig. 25 Professional services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 26 Managed services market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 27 Customer self-service software market: Deployment outlook key takeaways (USD Million)
  • Fig. 28 Customer self-service software market: Deployment movement analysis 2024 & 2030 (USD Million)
  • Fig. 29 Cloud market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 30 On-premise market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 31 Customer self-service software market: End use outlook key takeaways (USD Million)
  • Fig. 32 Customer self-service software market: End use movement analysis 2024 & 2030 (USD Million)
  • Fig. 33 IT & telecom market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 34 BFSI market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 35 Retail & e-commerce market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 36 Healthcare market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 37 Government market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 38 Manufacturing market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 39 Media & entertainment market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 40 Others market revenue estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 41 Regional marketplace: Key takeaways
  • Fig. 42 Customer self-service software market: Regional outlook, 2024 & 2030 (USD Million)
  • Fig. 43 North America customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 44 U.S. customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 45 Canada customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 46 Mexico customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 47 Europe customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 48 U.K. customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 49 Germany customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 50 France customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 51 Asia Pacific customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 52 Japan customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 53 China customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 54 India customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 55 Australia customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 56 South Korea customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 57 Latin America customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 58 Brazil customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 59 MEA customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 60 Saudi Arabia customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 61 UAE customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 62 South Africa customer self-service software market estimates and forecasts, 2018 - 2030 (USD Million)
  • Fig. 63 Strategy framework
  • Fig. 64 Company categorization