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市场调查报告书
商品编码
1727988

客户资讯系统市场规模、份额、趋势分析报告：2025 年至 2030 年按组件、应用、地区和细分市场预测

Customer Information System Market Size, Share & Trends Analysis Report, By Component, By Application, By Region, And Segment Forecasts, 2025 - 2030
出版日期: | 出版商: Grand View Research | 英文 120 Pages | 商品交期: 2-10个工作天内

价格

客户资讯系统的市场趋势

预计 2024 年全球客户资讯系统 (CIS) 市场规模将达到 15.6 亿美元，2025 年至 2030 年的复合年增长率将达到 12.6%。

CIS 市场有几种趋势，其中一些趋势如下：企业希望最大限度地降低IT基础设施成本并提高资料可用性，这导致云端基础的CIS 平台被广泛采用。此外，将CIS与分析和人工智慧等工具结合正逐渐成为一种趋势。这种整合有助于企业更了解客户的行为、需求和愿望，从而帮助他们更好地为客户提供服务。

另一个新趋势是企业越来越关注保护其资料和资讯。欧洲《一般资料保护规范》（GDPR）和美国《消费者隐私法案》（CCPA）的通过给企业带来了越来越大的压力，要求企业确保其客户资讯系统平台符合最高的资料保护标准。这促使企业采用具有更好的加密、资料安全性和更严格的存取控制的 CIS 解决方案，以防止客户资料被骇客入侵或未授权存取。

各个领域的公司都在将数位技术融入业务中，以优化流程、与客户互动并提高营运效率。不断变化的市场需要采用复杂的 CIS 解决方案，以管理大量客户资料、提供即时分析并推动多通路互动。此外，公共产业行业中智慧电錶和物联网设备的使用增加正在推动 CIS 市场的发展。这些技术产生大量数据，但为了使其有用，我们需要一个高效的系统来管理和分析它。

因此，技术是不断发展的客户资讯系统市场的关键决定因素。科技领域的另一个重要趋势是人工智慧和机器学习在客户资讯系统平台中的应用。 AI 和 ML 可以即时分析大量客户资料并提供业务洞察。例如，人工智慧驱动的预测分析将使组织能够预测客户的需求和偏好，并在需要之前提供服务。

另一个重要的技术趋势是使用区块链进行资料的安全储存和共用。区块链技术为储存客户资料提供了一个去中心化、安全的环境，有助于避免资料外洩和不遵守资料保护法。此外，机器人流程自动化（RPA）在客户资讯系统中的使用也逐渐增加。 RPA 有助于实现资料输入等流程的自动化，最大限度地减少手动操作时容易发生的错误，同时腾出时间执行其他重要任务。

目录

第一章调查方法与范围

第二章执行摘要

第三章客户资讯系统市场变数、趋势与范围

  • 市场体系展望
  • 市场动态
    • 市场驱动因素分析
    • 市场限制因素分析
    • 产业挑战
  • 客户资讯系统市场分析工具
    • 产业分析—波特五力分析
    • PESTEL分析

第四章客户资讯系统市场组件展望

  • 客户资讯系统市场：按组件分析和市场占有率，2024 年和 2030 年
  • 解决方案
  • 服务

第五章客户资讯系统市场应用展望

  • 客户资讯系统市场：2024 年和 2030 年的应用分析和市场占有率
  • 水和污水管理
  • 电源管理
  • 公共瓦斯管理

第六章客户资讯系统市场：按地区估计和趋势分析

  • 2024 年和 2030 年客户资讯系统市场占有率（按地区划分，百万美元）
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 英国
    • 德国
    • 法国
  • 亚太地区
    • 中国
    • 印度
    • 日本
    • 澳洲
    • 韩国
  • 拉丁美洲
    • 巴西
  • 中东和非洲
    • 阿拉伯聯合大公国
    • 沙乌地阿拉伯
    • 南非

第七章 竞争态势

  • 公司分类
  • 2024年公司市场占有率分析
  • 公司热图分析
  • 公司简介/上市公司
    • Oracle Corporation
    • SAP SE
    • IBM Corporation
    • Advanced Utility Systems
    • Cayenta
    • Fluentgrid Limited
    • Gentrack
    • Hansen Technologies
    • Itineris
    • Milestone Utility Services
Product Code: GVR-4-68040-432-4

Customer Information System Market Trends:

The global customer information system market size was estimated at USD 1.56 billion in 2024 and is expected to grow at a CAGR of 12.6% from 2025 to 2030. The CIS market is experiencing several trends, some of which include the following; Cloud solutions are becoming popular in the CIS market. Due to the desire of organizations to minimize the costs of IT infrastructure and improve the availability of data, cloud-based CIS platforms are widely used. In addition, the combination of CIS with the help of such tools as analytics and artificial intelligence is gradually becoming a trend. This integration helps companies to get a better understanding of customers' behavior, needs, and wants, which in turn will help them to deliver better services.

The other emerging trend is the increasing concern of organizations towards the protection of data and information. The adoption of the GDPR in Europe and the CCPA in the U.S. means that organizations are under pressure to make sure that their customer information system platforms meet the highest standards of data protection. This has made organizations adopt CIS solutions that have better encryption, data security, and strict access controls to prevent customer data from being hacked or accessed by unauthorized persons.

Businesses in different sectors are integrating digital technologies into their operations to optimize processes, interact with customers, and operate more effectively. The change in the market has led to the need to adopt complex CIS solutions that can manage a vast amount of customer data, offer real-time analytics, and facilitate multi-channel interaction. Also, the growing usage of smart meters and IoT devices in the utility industry is driving the CIS market. These technologies produce a lot of data that need efficient systems to manage and analyze them in order to be useful.

Technology is, therefore, a major determinant of the customer information system market as it continues to evolve. Another important trend in the field of technology is the application of artificial intelligence and machine learning in customer information system platforms. AI and ML can analyze large volumes of customer data in real-time to provide insights into the business. For instance, through the use of predictive analytics that has been enhanced by artificial intelligence, organizations can be in a position to predict the needs and preferences of customers so that they can deliver services before they are requested.

Another important technology trend is the use of blockchain for the secure storage and sharing of data. Blockchain technology can provide a decentralized and secure environment for storing customer data and avoid data breaches and non-compliance with data protection laws. Also, the usage of Robotic Process Automation (RPA) in customer information systems is gradually increasing. RPA can help in automating processes like data entry, and this can help minimize errors that are likely to occur when the work is being done manually and, at the same time, create time for other important tasks.

Global Customer Information System Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the customer information system market report based on component, application, and region.

  • Component Outlook (Revenue, USD Million, 2018 - 2030)
  • Solution
  • Services
    • Legacy Extension Consulting Service
    • Customer Information System (CIS) Implementation Service
    • Support Service
  • Application Outlook (Revenue, USD Million, 2018 - 2030)
  • Water and Wastewater Management
  • Electricity and Power Management
  • Utility Gas Management
  • Regional Outlook (Revenue, USD Million, 2018 - 2030)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
  • Latin America
    • Brazil
  • Middle East & Africa
    • UAE
    • Saudi Arabia
    • South Africa

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Research Methodology
    • 1.2.1. Information Procurement
  • 1.3. Information or Data Analysis
  • 1.4. Methodology
  • 1.5. Research Scope and Assumptions
  • 1.6. Market Formulation & Validation
  • 1.7. Country Based Segment Share Calculation
  • 1.8. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Customer Information System Market Variables, Trends, & Scope

  • 3.1. Market Lineage Outlook
  • 3.2. Market Dynamics
    • 3.2.1. Market Driver Analysis
    • 3.2.2. Market Restraint Analysis
    • 3.2.3. Industry Challenge
  • 3.3. Customer Information System (CIS) Market Analysis Tools
    • 3.3.1. Industry Analysis - Porter's
      • 3.3.1.1. Bargaining power of the suppliers
      • 3.3.1.2. Bargaining power of the buyers
      • 3.3.1.3. Threats of substitution
      • 3.3.1.4. Threats from new entrants
      • 3.3.1.5. Competitive rivalry
    • 3.3.2. PESTEL Analysis
      • 3.3.2.1. Political landscape
      • 3.3.2.2. Economic landscape
      • 3.3.2.3. Social landscape
      • 3.3.2.4. Technological landscape
      • 3.3.2.5. Environmental landscape
      • 3.3.2.6. Legal landscape

Chapter 4. Customer Information System Market Component Outlook

  • 4.1. Customer Information System (CIS) Market, By Component Analysis & Market Share, 2024 & 2030
  • 4.2. Solution
    • 4.2.1. Solution market estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.3. Services
    • 4.3.1. Services market estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.3.1.1. Legacy Extension Consulting Service
        • 4.3.1.1.1. System integration & consulting market estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.3.1.2. Customer Information System (CIS) Implementation Service
        • 4.3.1.2.1. Customer information system implementation service market estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.3.1.3. Support Service
        • 4.3.1.3.1. Support service market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 5. Customer Information System Market Application Outlook

  • 5.1. Customer Information System (CIS) Market, By Application Analysis & Market Share, 2024 & 2030
  • 5.2. Water and Wastewater Management
    • 5.2.1. Water and wastewater management market estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.3. Electricity and Power Management
    • 5.3.1. Electricity and power management market estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.4. Utility Gas Management
    • 5.4.1. Utility gas management market estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 6. Customer Information System Market: Regional Estimates & Trend Analysis

  • 6.1. Customer Information System (CIS) Market Share, By Region, 2024 & 2030, USD Million
  • 6.2. North America
    • 6.2.1. North America Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.2.2. U.S.
      • 6.2.2.1. U.S. Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.2.3. Canada
      • 6.2.3.1. Canada Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.2.4. Mexico
      • 6.2.4.1. Mexico Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.3. Europe
    • 6.3.1. Europe Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.3.2. UK
      • 6.3.2.1. UK Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.3.3. Germany
      • 6.3.3.1. Germany Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.3.4. France
      • 6.3.4.1. France Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. Asia Pacific
    • 6.4.1. Asia Pacific Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.2. China
      • 6.4.2.1. China Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.3. India
      • 6.4.3.1. India Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.4. Japan
      • 6.4.4.1. Japan Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.5. Australia
      • 6.4.5.1. Australia Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.4.6. South Korea
      • 6.4.6.1. South Korea Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.5. Latin America
    • 6.5.1. Latin America Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.5.2. Brazil
      • 6.5.2.1. Brazil Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.6. Middle East and Africa
    • 6.6.1. Middle East and Africa Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.6.2. UAE
      • 6.6.2.1. UAE Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.6.3. Saudi Arabia
      • 6.6.3.1. Saudi Arabia Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 6.6.4. South Africa
      • 6.6.4.1. South Africa Customer Information System (CIS) Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Competitive Landscape

  • 7.1. Company Categorization
  • 7.2. Company Market Share Analysis, 2024
  • 7.3. Company Heat Map Analysis
  • 7.4. Company Profiles/Listing
    • 7.4.1. Oracle Corporation
      • 7.4.1.1. Participant's Overview
      • 7.4.1.2. Financial Performance
      • 7.4.1.3. Product Benchmarking
      • 7.4.1.4. Strategic Initiatives
    • 7.4.2. SAP SE
      • 7.4.2.1. Participant's Overview
      • 7.4.2.2. Financial Performance
      • 7.4.2.3. Product Benchmarking
      • 7.4.2.4. Strategic Initiatives
    • 7.4.3. IBM Corporation
      • 7.4.3.1. Participant's Overview
      • 7.4.3.2. Financial Performance
      • 7.4.3.3. Product Benchmarking
      • 7.4.3.4. Strategic Initiatives
    • 7.4.4. Advanced Utility Systems
      • 7.4.4.1. Participant's Overview
      • 7.4.4.2. Financial Performance
      • 7.4.4.3. Product Benchmarking
      • 7.4.4.4. Strategic Initiatives
    • 7.4.5. Cayenta
      • 7.4.5.1. Participant's Overview
      • 7.4.5.2. Financial Performance
      • 7.4.5.3. Product Benchmarking
      • 7.4.5.4. Strategic Initiatives
    • 7.4.6. Fluentgrid Limited
      • 7.4.6.1. Participant's Overview
      • 7.4.6.2. Financial Performance
      • 7.4.6.3. Product Benchmarking
      • 7.4.6.4. Strategic Initiatives
    • 7.4.7. Gentrack
      • 7.4.7.1. Participant's Overview
      • 7.4.7.2. Financial Performance
      • 7.4.7.3. Product Benchmarking
      • 7.4.7.4. Strategic Initiatives
    • 7.4.8. Hansen Technologies
      • 7.4.8.1. Participant's Overview
      • 7.4.8.2. Financial Performance
      • 7.4.8.3. Product Benchmarking
      • 7.4.8.4. Strategic Initiatives
    • 7.4.9. Itineris
      • 7.4.9.1. Participant's Overview
      • 7.4.9.2. Financial Performance
      • 7.4.9.3. Product Benchmarking
      • 7.4.9.4. Strategic Initiatives
    • 7.4.10. Milestone Utility Services
      • 7.4.10.1. Participant's Overview
      • 7.4.10.2. Financial Performance
      • 7.4.10.3. Product Benchmarking
      • 7.4.10.4. Strategic Initiatives

List of Tables

  • Table 1 Global customer information system market size estimates & forecasts 2018 - 2030 (USD Million)
  • Table 2 Global customer information system market, by region 2018 - 2030 (USD Million)
  • Table 3 Global customer information system market, by component 2018 - 2030 (USD Million)
  • Table 4 Global customer information system market, by application 2018 - 2030 (USD Million)
  • Table 5 Solution customer information system market, by region 2018 - 2030 (USD Million)
  • Table 6 Services customer information system market, by region 2018 - 2030 (USD Million)
  • Table 7 Water and wastewater management customer information system market, by region 2018 - 2030 (USD Million)
  • Table 8 Electricity and power management customer information system market, by region 2018 - 2030 (USD Million)
  • Table 9 Utility gas management customer information system market, by region 2018 - 2030 (USD Million)
  • Table 10 North America customer information system market, by component 2018 - 2030 (USD Million)
  • Table 11 North America customer information system market, by application 2018 - 2030 (USD Million)
  • Table 12 U.S. customer information system market, by component 2018 - 2030 (USD Million)
  • Table 13 U.S. customer information system market, by application 2018 - 2030 (USD Million)
  • Table 14 Canada customer information system market, by component 2018 - 2030 (USD Million)
  • Table 15 Canada customer information system market, by application 2018 - 2030 (USD Million)
  • Table 16 Mexico customer information system market, by component 2018 - 2030 (USD Million)
  • Table 17 Mexico customer information system market, by application 2018 - 2030 (USD Million)
  • Table 18 Europe customer information system market, by component 2018 - 2030 (USD Million)
  • Table 19 Europe customer information system market, by application 2018 - 2030 (USD Million)
  • Table 20 UK customer information system market, by component 2018 - 2030 (USD Million)
  • Table 21 UK customer information system market, by application 2018 - 2030 (USD Million)
  • Table 22 Germany customer information system market, by component 2018 - 2030 (USD Million)
  • Table 23 Germany customer information system market, by application 2018 - 2030 (USD Million)
  • Table 24 France customer information system market, by component 2018 - 2030 (USD Million)
  • Table 25 France customer information system market, by application 2018 - 2030 (USD Million)
  • Table 26 Asia Pacific customer information system market, by component 2018 - 2030 (USD Million)
  • Table 27 Asia Pacific customer information system market, by application 2018 - 2030 (USD Million)
  • Table 28 China customer information system market, by component 2018 - 2030 (USD Million)
  • Table 29 China customer information system market, by application 2018 - 2030 (USD Million)
  • Table 30 India customer information system market, by component 2018 - 2030 (USD Million)
  • Table 31 India customer information system market, by application 2018 - 2030 (USD Million)
  • Table 32 Japan customer information system market, by component 2018 - 2030 (USD Million)
  • Table 33 Japan customer information system market, by application 2018 - 2030 (USD Million)
  • Table 34 Australia customer information system market, by component 2018 - 2030 (USD Million)
  • Table 35 Australia customer information system market, by application 2018 - 2030 (USD Million)
  • Table 36 South Korea customer information system market, by component 2018 - 2030 (USD Million)
  • Table 37 South Korea customer information system market, by application 2018 - 2030 (USD Million)
  • Table 38 Latin America customer information system market, by component 2018 - 2030 (USD Million)
  • Table 39 Latin America customer information system market, by application 2018 - 2030 (USD Million)
  • Table 40 Brazil customer information system market, by component 2018 - 2030 (USD Million)
  • Table 41 Brazil customer information system market, by application 2018 - 2030 (USD Million)
  • Table 42 MEA customer information system market, by component 2018 - 2030 (USD Million)
  • Table 43 MEA customer information system market, by application 2018 - 2030 (USD Million)
  • Table 44 UAE customer information system market, by component 2018 - 2030 (USD Million)
  • Table 45 UAE customer information system market, by application 2018 - 2030 (USD Million)
  • Table 46 Saudi Arabia customer information system market, by component 2018 - 2030 (USD Million)
  • Table 47 Saudi Arabia customer information system market, by application 2018 - 2030 (USD Million)
  • Table 48 South Africa customer information system market, by component 2018 - 2030 (USD Million)
  • Table 49 South Africa customer information system market, by application 2018 - 2030 (USD Million)

List of Figures

  • Fig. 1 Customer information system market segmentation
  • Fig. 2 Information procurement
  • Fig. 3 Data analysis models
  • Fig. 4 Market formulation and validation
  • Fig. 5 Data validating & publishing
  • Fig. 6 Market snapshot
  • Fig. 7 Segment snapshot, by component
  • Fig. 8 Segment snapshot, by application
  • Fig. 9 Competitive landscape snapshot
  • Fig. 10 Customer information system market value, 2018 - 2030 (USD Million)
  • Fig. 11 Customer information system market - Industry value chain analysis
  • Fig. 12 Customer information system market - Market trends
  • Fig. 13 Customer information system market: Porter's analysis
  • Fig. 14 Customer information system market: PESTEL analysis
  • Fig. 15 Customer information system market, by component: Key takeaways
  • Fig. 16 Customer information system market, by component: Market share, 2024 & 2030
  • Fig. 17 Customer information system solution market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 18 Customer information system services market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 19 Customer information system market, by application: Key takeaways
  • Fig. 20 Customer information system market, by application: Market share, 2024 & 2030
  • Fig. 21 Water and wastewater management customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 22 Electricity and power management customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 23 Utility gas management customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 24 Global customer information system market revenue, by region, 2024 & 2030, (USD Million)
  • Fig. 25 North America customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 26 U.S. customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 27 Canada customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 28 Mexico customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 29 Europe customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 30 UK customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 31 Germany customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 32 France customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 33 Asia Pacific customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 34 China customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 35 India customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 36 Japan customer information system Market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 37 Australia customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 38 South Korea customer information system Market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 39 Latin America customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 40 Brazil customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 41 Middle East & Africa customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 42 UAE customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 43 Saudi Arabia customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 44 South Africa customer information system market estimates & forecasts, 2018 - 2030 (USD Million)
  • Fig. 45 Key company categorization
  • Fig. 46 Customer information system market - Key company market share analysis, 2024
  • Fig. 47 Strategic framework