市场调查报告书
商品编码
1520484
2024-2032年按类型、企业规模、应用和地区分類的保险业务流程外包市场报告Insurance Business Process Outsourcing Market Report by Type, Enterprise Size, Application, and Region 2024-2032 |
2023年全球保险业务流程外包(BPO)IMARC Group规模达72亿美元。机器人流程自动化和人工智慧等自动化技术的日益普及、对提供卓越客户体验的日益重视以及遵守严格法规的需求激增,是推动市场发展的一些关键因素。
保险业务流程外包(BPO)是指将保险公司的各种业务流程和营运外包给第三方服务提供者的做法。在这种安排中,保险公司将特定的职能和任务转移给外包合作伙伴代表公司执行。它涉及外包保险价值链不同领域的一系列流程,包括保单签发、背书、承保支援、保费计算、保单服务和维护。保险 BPO 提供者也透过电话、电子邮件和聊天等各种管道提供客户服务和支援。他们处理查询、政策变更、计费协助和一般客户互动。此外,他们还协助资料输入、验证、清理和管理,以确保资讯准确和最新。因此,这些服务可以节省成本、可扩展性、获得专业知识、提高效率、缩短週转时间以及专注于核心业务活动的能力。它们还允许保险公司利用外部合作伙伴的能力和资源,同时保持对外包流程的控制和监督。
该市场主要是由机器人流程自动化 (RPA) 和人工智慧 (AI) 等自动化技术的日益采用所推动的。这些技术有助于简化流程、提高效率、减少错误并增强客户体验。此外,越来越重视提供卓越的客户体验是另一个主要的成长诱导因素。 BPO 供应商正在调整其服务,透过提供多通路客户支援、个人化互动和更快的回应时间来满足这些期望。除此之外,数位转型正在重塑保险业。 BPO 供应商正在整合线上自助服务入口网站、行动应用程式和聊天机器人等数位解决方案,以增强客户参与度并简化保单签发、索赔处理和文件管理等流程。再加上遵守严格法规的需求激增,正在推动市场成长。 BPO 提供者协助保险公司遵守这些法规,确保合规性并管理与资料隐私、安全和客户资讯保护相关的风险。此外,市场也受到对成本效益营运的不断增长的需求以及标准化业务流程的需求的推动。此外,基于云端的解决方案的日益普及也在全球范围内创造了良好的市场前景。
The global insurance business process outsourcing (BPO) market size reached US$ 7.2 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 10.1 Billion by 2032, exhibiting a growth rate (CAGR) of 3.75% during 2024-2032. The rising adoption of automation technologies such as robotic process automation and artificial intelligence, the growing emphasis on providing excellent customer experience, and the surging need to adhere with stringent regulations represent some of the key factors driving the market.
Insurance business process outsourcing (BPO) refers to the practice of outsourcing various business processes and operations of an insurance company to a third-party service provider. In this arrangement, the insurance company transfers specific functions and tasks to the outsourcing partner to perform on behalf of the company. It involves outsourcing a range of processes across different areas of the insurance value chain, including policy issuance, endorsements, underwriting support, premium calculations, policy servicing, and maintenance. Insurance BPO providers also offer customer service and support through various channels such as phone, email, and chat. They handle inquiries, policy changes, billing assistance, and general customer interactions. In addition, they assist in data entry, validation, cleansing, and management to ensure accurate and up-to-date information. As a result, these services provide cost savings, scalability, access to specialized expertise, improved efficiency, faster turnaround times, and the ability to focus on core business activities. They also allow insurance companies to leverage the capabilities and resources of external partners while maintaining control and oversight over the outsourced processes.
The market is primarily driven by the increasing adoption of automation technologies such as robotic process automation (RPA) and artificial intelligence (AI). These technologies help streamline processes, improve efficiency, reduce errors, and enhance customer experience. In addition, the growing emphasis on providing excellent customer experience represents another major growth-inducing factor. BPO providers are aligning their services to meet these expectations by offering multi-channel customer support, personalized interactions, and faster response times. Besides this, digital transformation is reshaping the insurance industry. BPO providers are integrating digital solutions such as online self-service portals, mobile apps, and chatbots to enhance customer engagement and streamline processes like policy issuance, claims handling, and document management. This, coupled with the surging need to comply with stringent regulations, is contributing to market growth. BPO providers assist insurance companies in navigating these regulations, ensuring compliance, and managing risks associated with data privacy, security, and customer information protection. Moreover, the market is also propelled by the escalating demand for cost-effective operations and the need to standardize business processes. Furthermore, the rising adoption of cloud-based solutions is also creating a favorable market outlook across the globe.
IMARC Group provides an analysis of the key trends in each segment of the global insurance business process outsourcing (BPO) market, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on type, enterprise size, and application.
Marketing
Asset Management
Claim Management
Development
Administration
The report has provided a detailed breakup and analysis of the insurance business process outsourcing (BPO) market based on the type. This includes marketing, asset management, claim management, development, and administration. According to the report, claim management represented the largest segment.
Small and Medium-sized Enterprise
Large Enterprise
A detailed breakup and analysis of the insurance business process outsourcing (BPO) market based on the enterprise size has also been provided in the report. This includes small and medium-sized enterprises and large enterprises. According to the report, small and medium-sized enterprises accounted for the largest market share.
Property and Casualty
Life and Pension
A detailed breakup and analysis of the insurance business process outsourcing (BPO) market based on the application has also been provided in the report. This includes property and casualty and life and pension. According to the report, life and pension accounted for the largest market share.
North America
United States
Canada
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for insurance business process outsourcing (BPO). Some of the factors driving the North America insurance business process outsourcing (BPO) market included rapid digitization, implementation of stringent regulations, and the rising adoption of cloud solutions.
The report has also provided a comprehensive analysis of the competitive landscape in the global insurance business process outsourcing (BPO) market. Detailed profiles of all major companies have been provided. Some of the companies covered include Accenture plc, Cognizant, Genpact, Infosys Limited, Invensis Technologies Pvt Ltd, Mphasis Limited, WNS Limited, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.
Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.