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市场调查报告书
商品编码
1540786

2024-2032 年按解决方案、服务、部署模式、组织规模、最终用途产业和地区分類的现场服务管理市场报告

Field Service Management Market Report by Solution, Service, Deployment Mode, Organization Size, End Use Industry, and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 148 Pages | 商品交期: 2-3个工作天内

价格

IMARC Group年，全球现场服务管理市场规模达到 51 亿美元。全球市场主要由技术进步、对个人化客户服务体验的需求不断增长以及对营运效率不断增长的需求以及行动连接、云端运算和人工智慧 (AI) 方面的创新所推动。

现场服务管理市场分析：

市场成长与规模：由于各行业对营运效率和增强客户服务的需求不断增长，市场正在经历显着增长。此市场扩张的标誌是越来越多地采用现场服务解决方案，特别是在製造、医疗保健和 IT 等领域，高效的服务交付对于这些领域至关重要。

主要市场驱动因素：主要驱动因素包括技术进步、对客户满意度的日益重视以及对高效营运流程的需求。行动技术、云端运算和人工智慧的兴起在推动市场成长方面发挥了重要作用，因为它们实现了即时追踪、改进的通讯和高效的资源管理。

技术进步：人工智慧、物联网和行动连接领域的新兴创新正在彻底改变现场服务管理。这些技术有助于预测性维护，增强调度和调度，并改善客户交互，从而提高生产力并降低营运成本。

产业应用：市场在各产业都有应用，其中製造业是最大的领域。其他重要应用包括设备维护至关重要的医疗保健，以及管理网路基础架构的 IT 和电信，这反映了市场的多功能性。

主要市场趋势：基于云端的解决方案因其可扩展性和成本效益而成为显着趋势，特别是在中小企业中。用于预测分析的人工智慧整合以及越来越多地使用行动应用程式进行现场服务操作也是突出的趋势。

地理趋势：北美引领市场，很大程度是由于其先进的技术基础设施和高采用率。然而，由于产业数位转型和政府的技术进步倡议，亚太地区正在呈现快速成长。

竞争格局：市场的特征是存在着专注于创新、全球扩张和策略合作的关键参与者。这些参与者正在投资研发并建立合作伙伴关係，以增强其产品供应并扩大其市场范围。

挑战与机会：挑战包括与现有系统整合的需求和资料安全问题，尤其是在基于云端的部署中。然而，这些挑战为安全、可自订解决方案和帮助组织顺利过渡到先进管理系统的服务提供了创新机会。

现场服务管理市场趋势：

技术进步

行动技术的整合确保现场服务技术人员即使在远端位置也可以存取关键资讯并与团队即时通讯。云端运算促进了资料的集中化和可访问性，使服务管理者能够根据即时资讯做出明智的决策。物联网 (IoT) 允许连接的设备自动传达问题并安排维护，从而减少停机时间并提高服务效率，从而彻底改变了管理。人工智慧 (AI) 和机器学习 (ML) 正在透过预测服务需求、优化调度和自动化日常任务来改变管理，从而提高整体营运效率和客户满意度。

改善客户服务的需求不断增加

该行业对客户服务的重视比以往任何时候都更加重要。现代消费者期望快速、有效率、个人化的服务体验。现场服务解决方案可确保服务技术人员准时到达、充分准备好正确的资讯和工具，并能够在第一次访问期间有效解决问题，从而帮助满足这些期望。 GPS 追踪和自动调度等功能可减少等待时间并提高服务交付的准确性。客户入口网站和行动应用程式提供透明度，允许客户追踪服务进度、存取服务历史记录并直接与技术人员沟通。这种程度的参与和沟通可以建立信任并提高客户满意度，这对于保留客户和品牌声誉至关重要。

对营运效率的需求不断增长

现场人员的高效调度和派遣可确保将具有适当技能的适当技术人员派往正确的地点，从而最大限度地减少差旅时间和成本。库存管理功能可确保零件和设备库存充足且随时可用，从而减少延误并提高首次修復率。劳动力管理工具有助于追踪技术人员绩效、确定培训需求并优化劳动力分配。数据分析和报告工具提供有关营运绩效的宝贵见解，帮助企业确定需要改进的领域、预测需求并更有效地管理资源。透过降低营运复杂性和成本，这些解决方案使企业能够专注于成长和创新。

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 数据来源
    • 主要来源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球现场服务管理市场

  • 市场概况
  • 市场表现
  • COVID-19 的影响
  • 市场预测

第 6 章：市场区隔：依解决方案

  • 时刻表、调度与路线优化
    • 市场趋势
    • 市场预测
  • 客户管理
    • 市场趋势
    • 市场预测
  • 工单管理
    • 市场趋势
    • 市场预测
  • 库存管理
    • 市场趋势
    • 市场预测
  • 服务合约管理
    • 市场趋势
    • 市场预测
  • 报告和分析
    • 市场趋势
    • 市场预测
  • 其他的
    • 市场趋势
    • 市场预测

第 7 章：市场区隔：按服务

  • 实施与整合
    • 市场趋势
    • 市场预测
  • 培训和支持
    • 市场趋势
    • 市场预测
  • 咨询服务
    • 市场趋势
    • 市场预测

第 8 章：市场区隔：依部署模式

  • 本地
    • 市场趋势
    • 市场预测
  • 基于云端
    • 市场趋势
    • 市场预测

第 9 章：市场区隔：依组织规模

  • 大型企业
    • 市场趋势
    • 市场预测
  • 中小企业
    • 市场趋势
    • 市场预测

第 10 章：市场区隔：依最终用途产业

  • BFSI
    • 市场趋势
    • 市场预测
  • 资讯科技和电信
    • 市场趋势
    • 市场预测
  • 医疗保健和生命科学
    • 市场趋势
    • 市场预测
  • 製造业
    • 市场趋势
    • 市场预测
  • 运输与物流
    • 市场趋势
    • 市场预测
  • 能源和公用事业
    • 市场趋势
    • 市场预测
  • 建造
    • 市场趋势
    • 市场预测
  • 其他的
    • 市场趋势
    • 市场预测

第 11 章：市场区隔：按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲
    • 市场趋势
    • 市场细分：按国家/地区
    • 市场预测

第 12 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 13 章：价值链分析

第 14 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 15 章：价格分析

第16章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Accruent LLC (Fortive Corporation)
    • Comarch SA
    • IFS AB
    • Infor (Koch Industries Inc.)
    • Microsoft Corporation
    • Oracle Corporation
    • Salesforce.com Inc.
    • SAP SE
    • ServiceMax
    • ServicePower Inc.
    • Trimble Inc.
    • Zinier Inc.
Product Code: SR112024A4290

The global field service management market size reached US$ 5.1 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 17.3 Billion by 2032, exhibiting a growth rate (CAGR) of 14.1% during 2024-2032. The global market is primarily driven by advancements in technology, increasing demand for personalized customer service experiences, and the rising need for operational efficiency, with innovations in mobile connectivity, cloud computing, and artificial intelligence (AI).

Field Service Management Market Analysis:

Market Growth and Size: The market is experiencing significant growth, driven by the increasing need for operational efficiency and enhanced customer service across various industries. This market's expansion is marked by a rising adoption of field service solutions, especially in sectors, such as manufacturing, healthcare, and IT, where efficient service delivery is crucial.

Major Market Drivers: Key drivers include technological advancements, the growing emphasis on customer satisfaction, and the need for efficient operational processes. The rise of mobile technology, cloud computing, and AI has been instrumental in propelling market growth, as they enable real-time tracking, improved communication, and efficient resource management.

Technological Advancements: Emerging innovations in AI, IoT, and mobile connectivity are revolutionizing field service management. These technologies facilitate predictive maintenance, enhance scheduling, and dispatch, and improve customer interaction, leading to increased productivity and reduced operational costs.

Industry Applications: The market finds applications in various industries, with manufacturing being the largest segment. Other significant applications include healthcare, where equipment maintenance is critical, and IT and telecom for managing network infrastructures, reflecting the market's versatility.

Key Market Trends: There's a notable trend towards cloud-based solutions for their scalability and cost-effectiveness, particularly among SMEs. The integration of AI for predictive analytics and the increasing use of mobile applications for field service operations are also prominent trends.

Geographical Trends: North America leads the market, largely due to its advanced technological infrastructure and high adoption rates. However, the Asia Pacific region is showing rapid growth due to digital transformation in industries and government initiatives for technological advancement.

Competitive Landscape: The market is characterized by the presence of key players who are focusing on innovation, global expansion, and strategic collaborations. These players are investing in R&D and forming partnerships to enhance their product offerings and expand their market reach.

Challenges and Opportunities: Challenges include the need for integration with existing systems and data security concerns, especially in cloud-based deployments. However, these challenges present opportunities for innovation in secure, customizable solutions and for services that assist organizations in smoothly transitioning to advanced management systems.

Field Service Management Market Trends:

Technological advancements

The integration of mobile technology ensures that field service technicians can access critical information and communicate with their teams in real-time, even from remote locations. Cloud computing facilitates the centralization and accessibility of data, enabling service managers to make informed decisions based on real-time information. The Internet of Things (IoT) has revolutionized management by allowing connected devices to communicate issues and schedule maintenance automatically, reducing downtime and improving service efficiency. Artificial intelligence (AI) and machine learning (ML) are transforming the management by predicting service requirements, optimizing scheduling, and automating routine tasks, which enhances overall operational efficiency and customer satisfaction.

Increasing demand for improved customer service

The emphasis on customer service is more critical than ever in the sector. Modern consumers expect quick, efficient, and personalized service experiences. Field service solutions help meet these expectations by ensuring that service technicians arrive on time, are well-prepared with the right information and tools, and can resolve issues effectively during the first visit. Features, including GPS tracking and automated scheduling reduce wait times and improve accuracy in service delivery. Customer portals and mobile apps provide transparency, allowing customers to track service progress, access service history, and communicate with technicians directly. This level of engagement and communication builds trust and enhances customer satisfaction, which is vital for customer retention and brand reputation.

Growing need for operational efficiency

Efficient scheduling and dispatching of field personnel ensure that the right technician with the right skill set is sent to the correct location, minimizing travel time and costs. Inventory management capabilities ensure that parts and equipment are well-stocked and readily available, reducing delays and improving first-time fix rates. Workforce management tools help in tracking technician performance, identifying training needs, and optimizing labor allocation. Data analytics and reporting tools provide valuable insights into operational performance, helping businesses identify areas for improvement, forecast demand, and manage resources more effectively. By reducing operational complexities and costs, these solutions enable businesses to focus on growth and innovation.

Field Service Management Industry Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market, along with forecasts at the global, regional, and country levels for 2024-2032. Our report has categorized the market based on solution, service, deployment mode, organization size and end use industry.

Breakup by Solution:

Schedule, Dispatch and Route Optimization

Customer Management

Work Order Management

Inventory Management

Service Contract Management

Reporting and Analytics

Others

Schedule, dispatch and route optimization accounts for the majority of the market share

The report has provided a detailed breakup and analysis of the market based on the solution. This includes schedule, dispatch and route optimization, customer management, work order management, inventory management, service contract management, reporting and analytics, and others. According to the report, schedule, dispatch and route optimization represented the largest segment.

Schedule, dispatch, and route optimization segment, being the largest in the market, focuses on efficient scheduling of service tasks, dispatching the right technicians, and optimizing travel routes. It utilizes sophisticated algorithms to manage and allocate resources effectively, considering factors, such as technician skills, location, availability, and urgency of service requests. This optimization leads to reduced travel time and costs, increased productivity, and improved customer satisfaction by ensuring timely service deliveries. The adoption of this solution is crucial for businesses seeking to enhance operational efficiency and responsiveness in the management.

On the contrary, the customer management segment deals with managing customer interactions and relationships, essential for maintaining high service standards and customer satisfaction. This segment includes tools for tracking customer history, preferences, feedback, and communication. It ensures that businesses have a comprehensive understanding of their customers, enabling personalized service and fostering long-term relationships.

Furthermore, work order management involves the creation, assignment, tracking, and closure of work orders. This segment is essential for organizing and managing service requests efficiently. It provides field technicians with detailed information about tasks, including location, necessary tools, and customer details, enabling them to prepare adequately for service calls. This solution streamlines operations, reduces paperwork, and ensures that service commitments are met promptly, contributing to improved productivity and customer satisfaction.

Moreover, the inventory management segment addresses the tracking and management of parts, tools, and equipment required for field services. Efficient inventory management ensures that the necessary parts are available when needed, reducing delays, and improving first-time fix rates. This solution includes features, such as real-time inventory tracking, automated reordering, and management of supplier relationships, helping businesses minimize inventory costs while ensuring they are well-equipped to meet service demands.

Apart from this, service contract management segment involves managing service contracts and agreements with customers, including warranty management, service level agreements (SLAs), and recurring maintenance contracts. Effective service contract management helps in ensuring compliance with contractual obligations, setting clear expectations for service delivery, and generating steady revenue streams from long-term contracts.

Additionally, reporting and analytics provide critical insights into the performance of field service operations. This segment includes the analysis of data related to service calls, technician performance, customer satisfaction, and operational efficiency. By leveraging these insights, businesses can make informed decisions, identify areas for improvement, and strategize for future growth.

Breakup by Service:

Implementation and Integration

Training and Support

Consultancy Services

Implementation and integration hold the largest share in the industry

A detailed breakup and analysis of the market based on the service have also been provided in the report. This includes implementation and integration, training and support, and consultancy services. According to the report, implementation and integration accounted for the largest market share.

Implementation and Integration is the largest segment in the market as the implementation and integration services focus on the deployment of the management solutions and their integration with existing systems. This segment addresses the technical challenges of setting up new software, ensuring it works seamlessly with current business processes, data systems, and other software applications. It is crucial for businesses to adopt these services to maximize the benefits of the field service solutions, ensuring they are tailored to specific operational needs and workflows. Effective implementation and integration lead to increased efficiency, reduced errors, and a smoother transition to advanced field service practices.

On the other hand, the training and support segment is vital for ensuring that employees effectively use field service solutions. This service includes educating staff on how to utilize the new systems, providing ongoing support for any issues or questions that arise, and updating them on new features or updates. Training is essential for maximizing the return on investment in these solutions, as it ensures that all users are competent and confident in using the system, thereby enhancing overall productivity.

Furthermore, consultancy services in the market involve expert guidance to help businesses strategize and optimize their field service operations. This segment includes analyzing current service processes, identifying areas for improvement, and recommending tailored solutions to meet specific business goals. Consultants in this field bring industry expertise and insights, aiding businesses in navigating the complexities of the service management and making informed decisions about technology investments.

Breakup by Deployment Mode:

On-premises

Cloud-based

On-premises represents the leading market segment

The report has provided a detailed breakup and analysis of the market based on the deployment mode. This includes on-premises and cloud-based. According to the report, on premises represented the largest segment.

The on-premises deployment mode, currently the largest segment in the market, involves installing the software directly on a company's own servers and managing it internally. This model appeals to organizations that prioritize control over their IT infrastructure and data, often due to regulatory, security, or complex customization requirements. On-premises solutions offer a high degree of customization and integration with existing systems, making them suitable for businesses with specific needs that cloud solutions cannot meet.

On the other hand, cloud-based deployment of the management solutions is characterized by software hosted on the vendor's servers and accessed via the internet. This model offers greater flexibility, scalability, and cost-effectiveness compared to on-premises solutions. Businesses prefer cloud-based services for their ease of implementation, lower initial costs, and the ability to access the software from anywhere, which is particularly advantageous for field service operations.

Breakup by Organization Size:

Large Enterprises

Small and Medium-sized Enterprises

Large enterprises exhibit a clear dominance in the market

A detailed breakup and analysis of the market based on the organization size have also been provided in the report. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises accounted for the largest market share.

In the global market, large enterprises form the largest segment. These organizations typically have extensive operations, numerous field service personnel, and complex service delivery processes. The scale and scope of their operations necessitate robust management solutions that can handle large volumes of service requests, manage vast resource pools, and integrate with a variety of other enterprise systems. Large enterprises often require customized solutions with advanced features, such as AI-driven scheduling, comprehensive analytics, and extensive integration capabilities.

On the other hand, SMEs, while forming a smaller segment in the market compared to large enterprises, represent a significant and growing market share. These businesses typically require solutions that are cost-effective, easy to implement, and require minimal customization. Cloud-based solutions are particularly appealing to SMEs due to their scalability, lower upfront costs, and the reduced need for in-house IT expertise.

Breakup by End Use Industry:

BFSI

IT and Telecom

Healthcare and Life Sciences

Manufacturing

Transportation and Logistics

Energy and Utilities

Construction

Others

Manufacturing dominates the market

The report has provided a detailed breakup and analysis of the market based on the end use industry. This includes BFSI, IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, energy and utilities, construction, and others. According to the report, manufacturing represented the largest segment.

The manufacturing sector is the largest segment in the global market. This industry relies heavily on maintaining efficient operations and minimizing equipment downtime. Field service solutions in manufacturing are crucial for scheduling preventive maintenance, managing work orders, and ensuring that the right technicians are dispatched with the necessary parts and tools. These solutions help manufacturers keep their production lines running smoothly, reduce maintenance costs, and improve overall equipment effectiveness. The complex nature of manufacturing operations, with various machinery and processes, necessitates robust and comprehensive systems that can handle intricate scheduling, inventory management, and compliance requirements.

On the contrary, banking, financial services, and insurance (BFSI) field service solutions are employed to manage the maintenance and servicing of ATM machines, financial kiosks, and branch equipment. The focus here is on ensuring high availability and security of the equipment, which is critical to customer service and trust in the financial sector. These solutions help in scheduling regular maintenance, managing service tickets, and ensuring rapid response to issues, thereby minimizing downtime, and maintaining customer satisfaction.

Furthermore, for the IT and telecom sector, field service solutions are essential for installing, maintaining, and repairing complex network infrastructures. This sector demands quick response times and efficient management of field technicians to address outages and service degradations. The solutions in this segment offer capabilities for managing large-scale installations, routine maintenance, and emergency repairs, ensuring high service availability and customer satisfaction.

Moreover, in the healthcare and life sciences sector, field service solutions are critical for maintaining medical equipment, managing compliance with healthcare regulations, and ensuring patient safety. These solutions facilitate the scheduling of regular maintenance checks, compliance reporting, and management of service requests for critical healthcare equipment. The focus is on reducing equipment downtime, ensuring reliability, and adhering to stringent healthcare standards.

Apar from this, transportation and logistics segment uses the solutions to maintain vehicles and logistics infrastructure. These solutions help in scheduling regular maintenance, managing repairs, and ensuring that vehicles and equipment are operational and efficient. Effective management in this sector is crucial for minimizing delays, reducing costs, and ensuring timely delivery of goods.

In the energy and utilities sector, the solutions are used to manage the installation, maintenance, and repair of infrastructure and equipment. This sector requires robust solutions for scheduling and dispatching technicians to remote locations, managing emergency responses, and ensuring regulatory compliance. The focus is on maintaining continuous service delivery and managing the large, distributed assets typical in this industry.

On the other hand, the construction industry employs the management solutions to manage equipment, schedule maintenance, and ensure that machinery is available and functional. These solutions help in tracking equipment usage, managing inventory, and scheduling preventive maintenance, which is vital for avoiding project delays and reducing costs.

Breakup by Region:

North America

United States

Canada

Asia-Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America leads the market, accounting for the largest field service management market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia-Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America is the largest segment in the market as North America demonstrates a high adoption rate of field service solutions due to the presence of numerous large enterprises and technology companies. This region shows a strong preference for advanced technologies such as cloud computing, AI, and IoT, which are integral to modern field service systems. The market is driven by a focus on enhancing customer service, improving operational efficiencies, and the presence of a mature IT infrastructure. The region's well-established telecommunications and manufacturing sectors, along with a growing healthcare industry, significantly contribute to the demand for the solutions.

Furthermore, Asia Pacific region is experiencing rapid growth in the market, driven by the expanding manufacturing and IT sectors, particularly in countries, such as China, India, and Japan. The increasing adoption of digital technologies, along with a growing focus on customer service and operational efficiency, is fueling this growth. Small and medium-sized enterprises are particularly contributing to the demand for cloud-based solutions, given their cost-effectiveness and scalability.

On the other hand, Europe's market is characterized by a strong emphasis on automation and efficient service delivery, especially in developed economies, including Germany, the UK, and France. The region's strict regulations regarding data privacy and security influence the preference for on-premises and highly secure cloud-based solutions.

Moreover, in Latin America, the market for the management is growing steadily, driven by the digital transformation of businesses and the increasing need for operational efficiency. Countries, such as Brazil and Mexico are leading this growth, with sectors such as manufacturing, energy, and utilities adopting management solutions to enhance their service operations.

Additionally, the Middle East and Africa region is gradually adopting management solutions, particularly in the Gulf Cooperation Council (GCC) countries and South Africa. The growth in this market is driven by the need to diversify economies away from oil-dependency and invest in technology-driven sectors. There is an increasing focus on enhancing customer service and operational efficiencies in industries, such as telecommunications, construction, and utilities, which is fostering the adoption of field service solutions in the region.

Leading Key Players in the Field Service Management Industry:

Key players in the market are actively engaged in various strategic initiatives to strengthen their market position and meet the changing needs of diverse industries. These initiatives include the development of more advanced and integrated solutions, leveraging technologies such as AI, IoT, and cloud computing to enhance efficiency, scalability, and user experience. They are also focusing on expanding their global reach through partnerships, mergers, and acquisitions, collaborating with technology providers and local firms to access new markets and customer segments. Additionally, significant investments in research and development are being made to innovate and tailor their offerings to specific industry requirements, thereby providing comprehensive and customizable solutions for businesses looking to optimize their field service operations. These efforts reflect the dynamic nature of the market and the continuous push towards more sophisticated, user-friendly, and efficient systems.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Accruent LLC (Fortive Corporation)

Comarch SA

IFS AB

Infor (Koch Industries Inc.)

Microsoft Corporation

Oracle Corporation

Salesforce.com Inc.

SAP SE

ServiceMax

ServicePower Inc.

Trimble Inc.

Zinier Inc.

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Latest News:

10 January 2024: ServiceMax has announced a partnership with Encompass Simply Parts, one of the largest suppliers of genuine OEM replacement parts and accessories for home products.

13 October 2023: Zinier Inc. launched partnership program "Zinier Partner Program (ZPP)" to accelerate digital transformation in field service management. The ZPP is a strategic initiative emphasizing customer-focused partnerships to optimize field service operations, enhance customer satisfaction, and achieve service excellence, offering benefits that enhance partner expertise, business growth, and profitability while delivering exceptional value to clients.

17 April 2023: Accruent LLC (Fortive Corporation) unveils EMS Flex, Intelligent Workspace Booking Software for Hybrid Work Environment. This leading SaaS platform was developed specifically to maximize productivity and optimize space utilization in hybrid work environments.

Key Questions Answered in This Report:

  • How has the global field service management market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global field service management market?
  • What is the impact of each driver, restraint, and opportunity on the global field service management market?
  • What are the key regional markets?
  • Which countries represent the most attractive field service management market?
  • What is the breakup of the market based on the solution?
  • Which is the most attractive solution in the field service management market?
  • What is the breakup of the market based on the service?
  • Which is the most attractive service in the field service management market?
  • What is the breakup of the market based on the deployment mode?
  • Which is the most attractive deployment mode in the field service management market?
  • What is the breakup of the market based on the organization size?
  • Which is the most attractive organization size in the field service management market?
  • What is the breakup of the market based on the end use industry?
  • Which is the most attractive end use industry in the field service management market?
  • What is the competitive structure of the market?
  • Who are the key players/companies in the global field service management market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Field Service Management Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Solution

  • 6.1 Schedule, Dispatch and Route Optimization
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Customer Management
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Work Order Management
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast
  • 6.4 Inventory Management
    • 6.4.1 Market Trends
    • 6.4.2 Market Forecast
  • 6.5 Service Contract Management
    • 6.5.1 Market Trends
    • 6.5.2 Market Forecast
  • 6.6 Reporting and Analytics
    • 6.6.1 Market Trends
    • 6.6.2 Market Forecast
  • 6.7 Others
    • 6.7.1 Market Trends
    • 6.7.2 Market Forecast

7 Market Breakup by Service

  • 7.1 Implementation and Integration
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Training and Support
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Consultancy Services
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Deployment Mode

  • 8.1 On-premises
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Cloud-based
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Large Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Small and Medium-sized Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast

10 Market Breakup by End Use Industry

  • 10.1 BFSI
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 IT and Telecom
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Healthcare and Life Sciences
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Manufacturing
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Transportation and Logistics
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 Energy and Utilities
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Construction
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast
  • 10.8 Others
    • 10.8.1 Market Trends
    • 10.8.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 Accruent LLC (Fortive Corporation)
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 Comarch SA
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
      • 16.3.2.3 Financials
    • 16.3.3 IFS AB
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Infor (Koch Industries Inc.)
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
    • 16.3.5 Microsoft Corporation
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
      • 16.3.5.3 Financials
      • 16.3.5.4 SWOT Analysis
    • 16.3.6 Oracle Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
      • 16.3.6.4 SWOT Analysis
    • 16.3.7 Salesforce.com Inc.
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 SAP SE
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
      • 16.3.8.3 Financials
      • 16.3.8.4 SWOT Analysis
    • 16.3.9 ServiceMax
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 ServicePower Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
    • 16.3.11 Trimble Inc.
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Zinier Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio

List of Figures

  • Figure 1: Global: Field Service Management Market: Major Drivers and Challenges
  • Figure 2: Global: Field Service Management Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Field Service Management Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 4: Global: Field Service Management Market: Breakup by Solution (in %), 2023
  • Figure 5: Global: Field Service Management Market: Breakup by Service (in %), 2023
  • Figure 6: Global: Field Service Management Market: Breakup by Deployment Mode (in %), 2023
  • Figure 7: Global: Field Service Management Market: Breakup by Organization Size (in %), 2023
  • Figure 8: Global: Field Service Management Market: Breakup by End Use Industry (in %), 2023
  • Figure 9: Global: Field Service Management Market: Breakup by Region (in %), 2023
  • Figure 10: Global: Field Service Management (Schedule, Dispatch and Route Optimization) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Field Service Management (Schedule, Dispatch and Route Optimization) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Field Service Management (Customer Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Field Service Management (Customer Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Field Service Management (Work Order Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Field Service Management (Work Order Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Field Service Management (Inventory Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Field Service Management (Inventory Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Field Service Management (Service Contract Management) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Field Service Management (Service Contract Management) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Field Service Management (Reporting and Analytics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Field Service Management (Reporting and Analytics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Field Service Management (Other Solutions) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Field Service Management (Other Solutions) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Field Service Management (Implementation and Integration) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Field Service Management (Implementation and Integration) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Field Service Management (Training and Support) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Field Service Management (Training and Support) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Field Service Management (Consultancy Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Field Service Management (Consultancy Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: Global: Field Service Management (On-premises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: Global: Field Service Management (On-premises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: Global: Field Service Management (Cloud-based) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: Global: Field Service Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Global: Field Service Management (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Global: Field Service Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Global: Field Service Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Global: Field Service Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: Global: Field Service Management (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: Global: Field Service Management (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Global: Field Service Management (IT and Telecom) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Global: Field Service Management (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: Global: Field Service Management (Healthcare and Life Sciences) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: Global: Field Service Management (Healthcare and Life Sciences) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: Global: Field Service Management (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: Global: Field Service Management (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Global: Field Service Management (Transportation and Logistics) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Global: Field Service Management (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: Global: Field Service Management (Energy and Utilities) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: Global: Field Service Management (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Global: Field Service Management (Construction) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Global: Field Service Management (Construction) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Global: Field Service Management (Other End Use Industries) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Global: Field Service Management (Other End Use Industries) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: North America: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: North America: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: United States: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: United States: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: Canada: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: Canada: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: Asia-Pacific: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: Asia-Pacific: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: China: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: China: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Japan: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Japan: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: India: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: India: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: South Korea: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: South Korea: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Australia: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Australia: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Indonesia: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Indonesia: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Others: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Europe: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Europe: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 78: Germany: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 79: Germany: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 80: France: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 81: France: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 82: United Kingdom: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 83: United Kingdom: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 84: Italy: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 85: Italy: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 86: Spain: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 87: Spain: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 88: Russia: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 89: Russia: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 90: Others: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 91: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 92: Latin America: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 93: Latin America: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 94: Brazil: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 95: Brazil: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 96: Mexico: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 97: Mexico: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 98: Others: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 99: Others: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 100: Middle East and Africa: Field Service Management Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 101: Middle East and Africa: Field Service Management Market: Breakup by Country (in %), 2023
  • Figure 102: Middle East and Africa: Field Service Management Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 103: Global: Field Service Management Industry: SWOT Analysis
  • Figure 104: Global: Field Service Management Industry: Value Chain Analysis
  • Figure 105: Global: Field Service Management Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Field Service Management Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Field Service Management Market Forecast: Breakup by Solution (in Million US$), 2024-2032
  • Table 3: Global: Field Service Management Market Forecast: Breakup by Service (in Million US$), 2024-2032
  • Table 4: Global: Field Service Management Market Forecast: Breakup by Deployment Mode (in Million US$), 2024-2032
  • Table 5: Global: Field Service Management Market Forecast: Breakup by Organization Size (in Million US$), 2024-2032
  • Table 6: Global: Field Service Management Market Forecast: Breakup by End Use Industry (in Million US$), 2024-2032
  • Table 7: Global: Field Service Management Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 8: Global: Field Service Management Market: Competitive Structure
  • Table 9: Global: Field Service Management Market: Key Players