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2024-2032 年按组件、业务功能、企业规模、垂直产业和地区分類的自动化即服务市场报告Automation as a Service Market Report by Component, Business Function, Enterprise Size, Vertical, and Region 2024-2032 |
IMARC Group年,全球自动化即服务市场规模达到 76 亿美元。提高营运效率和大幅节省成本的需求日益增长,对数位工具和解决方案的需求不断增长,以及人工智慧 (AI) 和机器学习 (ML) 等先进技术的整合以提高效率是一些主要因素推动市场。
主要市场驱动力:AaaS 的就业不断增加,因为它使公司能够专注于更高价值的活动,提高竞争力,并获得更快、更准确的结果,正在加强市场成长。此外,全球新兴的远距工作文化正在对市场产生正面影响。
主要市场趋势:人们日益关注增强安全性以避免网路威胁,加上全球 AaaS 供应商数量不断增加,正在推动市场成长。此外,AaaS 的采用激增,因为它可以透过优化流程减少纸张使用、能源消耗和碳排放,从而为永续发展做出贡献,这为行业投资者提供了利润丰厚的成长机会。
竞争格局:市场上一些知名的公司包括 Automation Anywhere Inc.、Blue Prism Limited、HCL Technologies Limited、Hewlett Packard Enterprise Development LP、International Business Machines Corporation、Kofax Inc.、Microsoft Corporation、NICE、Pegasystems Inc. 和UiPath.,等等。
地理趋势:根据自动化即服务市场动态,北美在市场上表现出明显的主导地位。该地区各行业正在进行的数位转型正在推动自动化解决方案的采用。
挑战与机会:资料安全和隐私问题以及缺乏熟练资源正在阻碍市场的成长。然而,AaaS 透过减少基础设施和软体的前期投资需求,提供了经济高效的解决方案。组织可以根据需求扩展自动化功能,优化资源分配和营运效率。
新兴的远距工作趋势
向远端和混合工作模式的转变是推动产业成长的主要因素之一。例如,根据《富比士》发表的一篇文章,2023 年,12.7% 的全职员工在家工作。同时,相当多的28.2%的员工采用了混合工作方式。此外,到 2025 年,大约 3,260 万美国人将进行远距工作。由于大部分员工远距办公,因此对促进无缝虚拟协作的工具和平台的需求不断增加。 AaaS 解决方案使组织能够跨分散式团队自动化工作流程和流程,确保高效的沟通、任务管理和专案协调。这些因素进一步提高了自动化即服务的市场占有率。
自动化需求不断成长
组织越来越多地采用自动化来简化营运并提高效率。例如,根据 Kiss Flow 发表的一篇文章,73% 的 IT 领导者承认自动化节省了约 50% 的时间,进一步提高了效率。同样,51% 的人认为自动化可以将整体费用降低 10% 到 50%。 AaaS 允许企业自动化跨各个部门(例如财务、人力资源、客户服务、IT 等)的重复性任务、工作流程和流程。这些因素进一步积极影响自动化即服务市场预测。
技术进步
人工智慧(AI)、机器学习、云端运算和物联网(IoT)等新技术的快速发展及其在企业中的广泛使用,极大地促进了自动化即服务的成长(AAAS)。 AI 和 ML 演算法使 AaaS 平台能够自动化复杂的决策流程、预测结果并优化工作流程。例如,2024 年 1 月,Kyndryl 推出了一款基于产生人工智慧 (AI) 的解决方案,用于实现商业流程的自动化和现代化。 Kyndryl 的新工作流程编排服务旨在简化核心活动、提高效率并增强员工和消费者的整个数位工作场所体验。这进一步增强了自动化即服务市场的收入。
The global automation as a service market size reached US$ 7.6 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 49.2 Billion by 2032, exhibiting a growth rate (CAGR) of 22.3% during 2024-2032. The growing need to enhance operational efficiency and deliver substantial cost savings, rising demand for digital tools and solutions, and integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), to enhance efficiency are some of the major factors propelling the market.
Major Market Drivers: The increasing employment of AaaS, as it allows companies to focus on higher-value activities, boost competitiveness, and achieve faster and more accurate results, is strengthening the market growth. Moreover, the emerging remote work culture across the globe is positively influencing the market.
Key Market Trends: The increasing focus on enhanced safety to avoid cyber threats coupled with the rising number of AaaS providers around the world is propelling the market growth. In addition, the surging adoption of AaaS, as it can contribute to sustainability efforts by reducing paper usage, energy consumption, and carbon emissions through optimized processes is offering lucrative growth opportunities to industry investors.
Competitive Landscape: Some of the prominent companies in the market include Automation Anywhere Inc., Blue Prism Limited, HCL Technologies Limited, Hewlett Packard Enterprise Development LP, International Business Machines Corporation, Kofax Inc., Microsoft Corporation, NICE, Pegasystems Inc., and UiPath., among many others.
Geographical Trends: According to the automation as a service market dynamic, North America exhibits a clear dominance in the market. The ongoing digital transformation across industries in the region is fueling the adoption of automation solutions.
Challenges and Opportunities: Data security and privacy concerns, and lack of skilled resources are hampering the market's growth. However, AaaS offers cost-effective solutions by reducing the need for upfront investments in infrastructure and software. Organizations can scale automation capabilities based on demand, optimizing resource allocation, and operational efficiency.
Emerging Remote Work Trends
The shift towards remote and hybrid work models is one of the major factors driving the industry's growth. For instance, according to an article published by Forbes, in 2023, 12.7% of full-time employees worked from home. Simultaneously, a considerable 28.2% of employees adopted a hybrid work approach. Also, by 2025, around 32.6 million Americans will be working remotely. With a large portion of the workforce operating remotely, there is a heightened need for tools and platforms that facilitate seamless virtual collaboration. AaaS solutions enable organizations to automate workflows and processes across distributed teams, ensuring efficient communication, task management, and project coordination. These factors are further contributing to the automation as a service market share.
Rising Demand for Automation
Organizations are increasingly adopting automation to streamline operations and improve efficiency. For instance, according to an article published by Kiss Flow, 73% of IT leaders admit that automation saves around 50% of their time, further improving efficiency. Similarly, 51% agree that automation can lower overall expenses by 10% to 50%. AaaS allows businesses to automate repetitive tasks, workflows, and processes across various departments, such as finance, HR, customer service, IT, etc. By reducing manual effort and minimizing errors, automation enhances overall operational efficiency. These factors are further positively influencing the automation as a service market forecast.
Technological Advancements
The rapid development of new technologies, such as artificial intelligence (AI), machine learning, cloud computing, and the Internet of Things (IoT), as well as their broad use by enterprises, have contributed significantly to the growth of automation as a service (AaaS). AI and ML algorithms enable AaaS platforms to automate complex decision-making processes, predict outcomes, and optimize workflows. For instance, in January 2024, Kyndryl launched a generative artificial intelligence (AI)-powered solution for automating and modernizing commercial processes. Kyndryl's new workflow orchestration services aim to streamline core activities, boost efficiency, and enhance the entire digital workplace experience for both employees and consumers. This is further bolstering the automation as a service market revenue.
IMARC Group provides an analysis of the key trends in each segment of the market report, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on component, business function, enterprise size, and vertical.
Solution
Services
Solution accounts for the majority of the market share
The report has provided a detailed breakup and analysis of the market based on the component. This includes solution and services. According to the report, solution represented the largest segment.
According to the automation as a service market outlook, AaaS solution comprises a wide array of automation capabilities, including robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and various workflow automation tools. It is designed to cater to specific business needs, enabling organizations to automate tasks and processes efficiently. It provides pre-built automation templates and customizable workflows, which makes it easier for businesses to implement automation without extensive coding or development efforts. It allows organizations to automate tasks across departments, from finance and human resources (HR) to customer service and supply chain management.
Information Technology
Sales and Marketing
Operations
Finance
Human Resource
Others
Finance holds the largest share in the industry
A detailed breakup and analysis of the market based on the business function has also been provided in the report. This includes information technology, sales and marketing, operations, finance, human resource, and others. According to the report, finance accounted for the largest market share.
According to the automation as a service market overview, finance refers to the automation of financial processes and functions within an organization. It involves the use of AaaS solutions to streamline and optimize financial tasks, such as accounting, invoicing, budgeting, and financial reporting. AaaS solutions tailored for finance functions can handle repetitive and data-intensive financial operations with a high degree of accuracy and efficiency. By automating financial processes, businesses can significantly reduce manual effort, minimize errors, and improve compliance with financial regulations. AaaS solutions in finance often integrate with existing accounting systems and software that makes automation smoother for finance departments. For instance, in March 2024, Microsoft introduced Microsoft Copilot for Finance, an AI-powered workplace automation tool that is part of Microsoft 365 and joins Copilot for Sales and Copilot for tool in the Microsoft Copilot portfolio. The solution is intended to simplify financial data management, automate operations, and provide customers with advice and insights.
Large Enterprises
Small and Medium Enterprises
Large enterprises represent the leading market segment
The report has provided a detailed breakup and analysis of the market based on the enterprise size. This includes large enterprises and small and medium enterprises. According to the report, large enterprises represented the largest segment.
Large enterprises typically defined as organizations with a substantial workforce and extensive operations. These organizations often have complex and diverse business processes that can greatly benefit from automation. AaaS solutions tailored for large enterprises are designed to address the scale and complexity of their operations. They offer scalability, allowing these organizations to automate a wide range of functions across various departments, such as finance, human resource (HR), supply chain, and customer service. Large enterprises leverage AaaS to enhance operational efficiency, reduce costs, and accelerate decision-making processes.
BFSI
Telecom and IT
Retail and Consumer Goods
Healthcare and Life Sciences
Manufacturing
Others
BFSI exhibits a clear dominance in the market
A detailed breakup and analysis of the market based on the vertical has also been provided in the report. This includes BFSI, telecom and IT, retail and consumer goods, healthcare and life sciences, manufacturing, and others. According to the report, BFSI accounted for the largest market share.
AaaS solutions tailored for BFSI offer automation capabilities that address the specific needs and challenges of financial institutions, including banks, investment firms, and insurance companies. They play a crucial role in automating critical processes, such as customer onboarding, loan origination, fraud detection, and claims processing. These solutions streamline compliance with stringent financial regulations, enhance security measures, and improve customer experiences by reducing processing times. They assist in increasing operational efficiency, reducing operational costs, and improving risk management.
North America
United States
Canada
Asia-Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa
North America leads the market, accounting for the largest automation as a service market share
The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.
According to the automation as a service market analysis, North America held the biggest market share due to the presence of major AaaS providers and technology innovators. In addition, the rising adoption of automation, particularly in industries like finance and healthcare is strengthening the growth of the market in the region. Besides this, the growing demand to streamline operations and reduce costs in a business is offering a positive market outlook. In line with this, the increasing need for data security is supporting the growth of the market in the North America region. For instance, in June 2022, Cypress unveiled an all-in-one test automation platform with the goal of integrating and transforming automated testing into continuous testing. Celtra Creative Automation (CA) for Marketing is a production automation solution for businesses aiming to streamline the creative process and improve cooperation throughout the production cycle.
Several players are continually innovating to develop more advanced and intelligent automation solutions. They are investing in research and development (R&D) activities to enhance their offerings, incorporating artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) capabilities to make their solutions smarter and more adaptable. In addition, major manufacturers are working closely with clients to customize their solutions to specific business needs. They ensure seamless integration with existing systems and processes, making it easier for organizations to adopt and implement automation. Apart from this, key players are prioritizing data security and compliance with industry regulations by investing in advanced security measures to protect sensitive data.
Automation Anywhere Inc.
Blue Prism Limited
HCL Technologies Limited
Hewlett Packard Enterprise Development LP
International Business Machines Corporation
Kofax Inc.
Microsoft Corporation
NICE
Pegasystems Inc.
UiPath
(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)
May 2024: CommBox, AI and automated customer communications provider, launched its new partner program, CommBox Connect.
March 2024: Microsoft introduced Microsoft Copilot for Finance, an AI-powered workplace automation tool that is part of Microsoft 365 and joins Copilot for Sales and Copilot for tool in the Microsoft Copilot portfolio.
January 2024: Kyndryl launched a generative artificial intelligence (AI)-powered solution for automating and modernizing commercial processes.