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市场调查报告书
商品编码
1541560

2024-2032 年按组件（解决方案、服务）、最终用户（大型企业、中小企业）、垂直行业（BFSI、IT 和电信、医疗保健、製造、零售、教育等）和地区分類的云端 ITSM 市场报告

Cloud ITSM Market Report by Component (Solutions, Services), End User (Large Enterprises, Small and Medium Enterprises), Vertical (BFSI, IT and Telecommunication, Healthcare, Manufacturing, Retail, Education, and Others), and Region 2024-2032
出版日期: | 出版商: IMARC | 英文 148 Pages | 商品交期: 2-3个工作天内

价格

2023年全球云端ITSMIMARC Group规模达87亿美元。 IT 环境日益复杂、对敏捷 IT 解决方案的需求不断增长、人工智慧 (AI) 和机器学习 (ML) 等先进技术的整合以及医疗保健和製造业的广泛服务采用是推动市场的一些主要因素。

云端资讯技术服务管理 (ITSM) 是一种管理云端基础架构上託管的 IT 服务的策略方法，以确保组织的 IT 与其业务目标保持一致。它包括各种类型，例如服务台软体、IT 资产管理以及变更和发布管理。 Cloud ITSM 利用人工智慧 (AI)、机器学习 (ML) 和巨量资料分析等先进技术。它广泛应用于各种应用中，例如事件报告、知识管理、服务等级协定 (SLA) 和合规性监控。云端 ITSM 提供了众多优势，包括成本效益、可扩展性和业务连续性。

IT环境日益复杂，需要高效率的服务管理解决方案来维护和优化系统，这是刺激市场成长的主要因素之一。此外，人们对业务效率的日益关注以及对敏捷 IT 服务的需求，使得云端 ITSM 解决方案变得不可或缺，这对市场成长产生了积极影响。同时，不断兴起的远距工作环境强调了对可扩展、基于云端的解决方案的需求，这些解决方案可以管理分散的劳动力，这也是一个成长诱导因素。此外，不断增加的创新，例如将人工智慧 (AI) 和机器学习 (ML) 功能整合到 ITSM 平台中以实现自动化和预测管理，正在为市场成长提供重大推动力。此外，传统 IT 以外的行业（例如医疗保健和製造）越来越多地采用云端 ITSM，这是推动市场成长的另一个因素。

云端 ITSM 市场趋势/驱动因素：

IT 环境的复杂性不断增加

技术进步的加速导致 IT 基础设施日益复杂，从而推动了市场的成长。此外，对高效服务管理解决方案的需求不断增长，这些解决方案能够驾驭组织复杂的网络，包括云端服务、行动装置、虚拟化和物联网 (IoT) 元件，这对市场成长产生了积极影响。除此之外，云端 ITSM 的广泛采用，因为它具有高度适应性和可扩展性，使组织能够快速回应挑战和机会，预计将推动市场成长。此外，云端 ITSM 的集中化特性允许更轻鬆、更统一地管理资源，简化管理任务并降低效率低下和错误的风险，为市场成长提供有利可图的成长机会。

越来越重视业务效率和敏捷 IT 服务

对快速适应市场变化的需求不断增长，加上对资源优化的日益重视，正在推动市场的成长。此外，对云端 ITSM 服务的广泛需求，因为它提供了一个模组化且适应性强的框架，组织可以根据自己的独特需求进行定制，这对市场成长产生了积极影响。与此一致的是，不断兴起的服务应用程序，因为它促进了有效的资源分配，自动执行重复性任务，并提供对系统性能的实时洞察，使组织能够做出明智的决策，正在推动市场增长。此外，云端 ITSM 对 DevOps 计画的日益支持正在促进市场成长，这些计画旨在使开发和营运团队更加紧密地联繫在一起，从而简化流程并缩短新产品或功能的上市时间。同时，云端 ITSM 服务的结合使组织能够对市场变化和机会做出快速反应，进一步提高业务效率，并正在刺激市场成长。

远距工作日益盛行

远距工作的兴起给 IT 部门带来了独特的挑战，例如确保资料安全和提供对企业应用程式的访问，这是促进市场成长的主要因素。与此一致的是，云端 ITSM 解决方案的不断采用，因为它们提供了有效管理分散式劳动力所需的灵活性和可扩展性，正在刺激市场成长。此外，许多云端 ITSM 平台中固有的不断增长的安全协议可帮助组织保护其敏感资料，即使是从多个位置存取时也是如此，这也是一个增长诱导因素。除此之外，越来越多地采用云端 ITSM 系统，该系统配备了即时监控网路效能的功能，可以迅速识别和解决问题，这是促进市场成长的另一个主要因素。此外，不断增加的远距工作条件强调了云端 ITSM 解决方案在管理分散式劳动力同时保持高水准的效能和安全性方面的重要性，为市场成长提供了丰厚的机会。

本报告回答的关键问题：

  • 迄今为止，全球云端 ITSM 市场表现如何，未来几年将如何表现？
  • 全球云端ITSM市场的驱动因素、限制因素和机会是什么？
  • 每个驱动因素、限制因素和机会对全球云端 ITSM 市场有何影响？
  • 主要区域市场有哪些？
  • 哪些国家代表了最具吸引力的云端 ITSM 市场？
  • 基于组件的市场区隔是什么？
  • 云端ITSM市场中最有吸引力的组件是什么？
  • 基于最终用户的市场区隔是什么？
  • 云端ITSM市场中哪个终端用户最具吸引力？
  • 基于垂直市场的细分是什么？
  • 云端 ITSM 市场中哪个垂直领域最具吸引力？
  • 全球云端ITSM市场竞争格局如何？
  • 全球云端 ITSM 市场的主要参与者/公司有哪些？

目录

第一章：前言

第 2 章：范围与方法

  • 研究目的
  • 利害关係人
  • 数据来源
    • 主要来源
    • 二手资料
  • 市场预测
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第 3 章：执行摘要

第 4 章：简介

  • 概述
  • 主要行业趋势

第 5 章：全球云端 ITSM 市场

  • 市场概况
  • 市场表现
  • COVID-19 的影响
  • 市场预测

第 6 章：市场区隔：按组成部分

  • 解决方案
    • 市场趋势
    • 主要类型
      • 营运与绩效管理
      • 服务组合管理
      • 服务台软体
      • 仪表板报告和分析
      • 配置和变更管理
    • 市场预测
  • 服务
    • 市场趋势
    • 主要类型
      • 专业服务
      • 託管服务
    • 市场预测

第 7 章：市场区隔：按最终用户

  • 大型企业
    • 市场趋势
    • 市场预测
  • 中小企业
    • 市场趋势
    • 市场预测

第 8 章：市场区隔：依垂直领域

  • BFSI
    • 市场趋势
    • 市场预测
  • 资讯科技和电信
    • 市场趋势
    • 市场预测
  • 卫生保健
    • 市场趋势
    • 市场预测
  • 製造业
    • 市场趋势
    • 市场预测
  • 零售
    • 市场趋势
    • 市场预测
  • 教育
    • 市场趋势
    • 市场预测
  • 其他的
    • 市场趋势
    • 市场预测

第 9 章：市场区隔：按地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲
    • 市场趋势
    • 市场细分：按国家/地区
    • 市场预测

第 10 章：SWOT 分析

  • 概述
  • 优势
  • 弱点
  • 机会
  • 威胁

第 11 章：价值链分析

第 12 章：波特五力分析

  • 概述
  • 买家的议价能力
  • 供应商的议价能力
  • 竞争程度
  • 新进入者的威胁
  • 替代品的威胁

第 13 章：价格分析

第14章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Axios Systems
    • BMC Software Inc.
    • CA Technologies (Broadcom Inc.)
    • Cherwell Software LLC
    • Citrix Systems Inc.
    • Hewlett Packard Enterprise
    • International Business Machines Corporation (IBM)
    • Micro Focus International Plc
    • Microsoft Corporation
    • Oracle Corporation
    • ServiceNow
    • SysAid Technologies Ltd.
Product Code: SR112024A2329

The global cloud ITSM market size reached US$ 8.7 Billion in 2023. Looking forward, IMARC Group expects the market to reach US$ 36.0 Billion by 2032, exhibiting a growth rate (CAGR) of 16.92% during 2024-2032. The increasing complexity of IT environments, growing need for agile IT solutions, integration of advanced technologies like artificial intelligence (AI) and machine learning (ML) and the widespread service adoption in healthcare and manufacturing sectors are some of the major factors propelling the market.

Cloud information technology service management (ITSM) is a strategic approach for managing IT services hosted on cloud infrastructure to ensure an organization's IT aligns with its business objectives. It includes various types, such as service desk software, IT asset management, and change and release management. Cloud ITSM utilizes advanced technologies like artificial intelligence (AI), machine learning (ML), and big data analytics. It is widely utilized in various applications, such as incident reporting, knowledge management, service-level agreement (SLA), and compliance monitoring. Cloud ITSM offers numerous benefits, including cost-effectiveness, scalability, and business continuity.

The increasing complexity of IT environments, necessitating the need for efficient service management solutions to maintain and optimize systems, is one of the major factors stimulating the market growth. Furthermore, the growing focus on business efficiencies and the need for agile IT services, making cloud ITSM solutions indispensable, which is positively influencing the market growth. Along with this, the rising remote working environments, emphasizing the need for scalable, cloud-based solutions that can manage a distributed workforce, are acting as a growth-inducing factor. Additionally, the increasing innovations, such as the integration of artificial intelligence (AI) and machine learning (ML) capabilities into ITSM platforms to enable automation and predictive management, are providing a significant push to the market growth. Moreover, the rising adoption of cloud ITSM in sectors outside traditional IT, such as healthcare and manufacturing, is another factor contributing to the market growth.

Cloud ITSM Market Trends/Drivers:

Increasing complexity of IT environments

The accelerating rate of technological advancements leading to increasingly complex IT infrastructures is propelling the market growth. Moreover, the growing demand for highly efficient service management solutions capable of navigating the organization's intricate networks that comprise cloud services, mobile devices, virtualization, and the Internet of Things (IoT) components is positively influencing the market growth. Along with this, the widespread adoption of cloud ITSM, as it is highly adaptive and scalable, enabling organizations to respond swiftly to challenges and opportunities, is anticipated to drive the market growth. Moreover, the centralized nature of cloud ITSM that allows for easier and more unified management of resources simplifying administrative tasks and reducing the risks of inefficiencies and errors, is providing remunerative growth opportunities for the market growth.

Increasing focus on business efficiencies and agile IT services

The increasing need for quick adaptability to market changes, coupled with the growing emphasis on resource optimization, is propelling the market growth. Moreover, the widespread demand for cloud ITSM services, as it offers a modular and adaptable framework that organizations can customize based on their unique requirements, is positively impacting the market growth. In line with this, the rising service application, as it facilitates effective resource allocation, automates repetitive tasks, and provides real-time insights into system performance, allowing organizations to make informed decisions, is bolstering the market growth. Furthermore, the growing support by cloud ITSM to DevOps initiatives, which aim to bring development and operations teams closer together, thus streamlining processes and reducing time-to-market for new products or features, is catalyzing the market growth. Along with this, the incorporation of cloud ITSM services enabling organizations to react quickly to market changes and opportunities, further enhancing business efficiencies, is stimulating the market growth.

Growing prevalence of remote work

The rising shift towards remote work, which is posing unique challenges for IT departments, such as ensuring data security and providing access to enterprise applications, are major factors catalyzing the market growth. In line with this, the escalating adoption of cloud ITSM solutions, as they offer the flexibility and scalability needed to manage a distributed workforce effectively, is stimulating the market growth. Moreover, the growing security protocols inherent in many cloud ITSM platforms that help organizations safeguard their sensitive data even when accessed from multiple locations are acting as a growth-inducing factor. Along with this, the increasing adoption of cloud ITSM systems, equipped with features that monitor network performance in real-time, allowing for prompt identification and resolution of issues, is another major factor enhancing the market growth. Furthermore, the rising remote working conditions, emphasizing the importance of cloud ITSM solutions in managing a distributed workforce while maintaining high levels of performance and security, are offering remunerative opportunities for the market growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the market report, along with forecasts at the global, regional, and country levels from 2024-2032. Our report has categorized the market based on component, end user, and vertical.

Breakup by Component:

Solutions

Operation and Performance Management

Service Portfolio Management

Service Desk Software

Dashboard Reporting and Analytics

Configuration and Change Management

Services

Professional Services

Managed Services

Solutions dominates the market

The report has provided a detailed breakup and analysis of the market based on the component. This includes solutions (operation and performance management, service portfolio management, service desk software, dashboard reporting and analytics, and configuration and change management) and services (professional services and managed services). According to the report, solutions represented the largest segment.

Solutions dominate the cloud ITSM market owing to the increasing need for software tools that can efficiently manage, monitor, and analyze IT services. In line with this, the increasing complexities of modern IT environments, requiring robust software solutions that can scale, adapt, and manage diverse and intricate IT resources, are propelling the market growth. Moreover, cloud-based solutions can easily scale to accommodate business growth or changes, making them highly appealing to organizations of all sizes. Additionally, these solutions often operate on a subscription-based model, making them more affordable than investing in in-house hardware and software. Besides this, modern cloud ITSM solutions are equipped with capabilities that can be customized to fit an organization's unique needs, offering greater value and utility. Furthermore, cloud ITSM solutions often come with APIs and pre-built connectors that allow easy integration with existing enterprise software, making them attractive.

Breakup by End User:

Large Enterprises

Small and Medium Enterprises

Large enterprises dominate the market

The report has provided a detailed breakup and analysis of the market based on the end user. This includes large enterprises and small and medium enterprises. According to the report, large enterprises represented the largest segment.

Large enterprises are dominating the market share as they have complex IT infrastructures with a wide array of hardware, software, and network resources, requiring a robust and comprehensive ITSM solution. Moreover, the increasing need for operational efficiency in large enterprises, given the vast scale at which they operate, where inefficiency can quickly magnify into significant problems affecting productivity and profitability, is favoring the market growth. Along with this, the cloud-based nature of ITSM solutions enables centralized control, making it easier for large enterprises to manage IT services across various regions. Furthermore, the sheer size of the workforce in large enterprises results in a vast amount of service requests, incidents, and problems as compared to smaller organizations. In line with this, cloud ITSM solutions can handle a high volume of service tickets efficiently due to features like automated ticket routing, prioritization, and resolution.

Breakup by Vertical:

BFSI

IT and Telecommunication

Healthcare

Manufacturing

Retail

Education

Others

IT and telecommunication dominate the market

The report has provided a detailed breakup and analysis of the market based on the vertical. This includes BFSI, IT and telecommunication, healthcare, manufacturing, retail, education, and others. According to the report, IT and telecommunication represented the largest segment.

IT and telecommunication sectors depend on robust and scalable IT infrastructure. These industries are built around technology, requiring effective IT resource management, making cloud ITSM solutions an essential tool for effective management. Moreover, the IT and telecommunication sectors handle many data and transactions daily, including customer data, network configurations, and service requests. In line with this, cloud ITSM solutions are well-suited to manage this high throughput efficiently, with features like automated ticketing systems, real-time analytics, and advanced reporting capabilities. Besides this, these sectors are highly competitive as organizations constantly strive for operational efficiencies, cost reduction, and quicker time-to-market for new services. Furthermore, cloud ITSM solutions are often designed to seamlessly integrate with other tools and platforms commonly used in the IT and telecommunication sectors, such as customer relationship management (CRM) and network management systems (NMS).

Breakup by Region:

North America

United States

Canada

Asia Pacific

China

Japan

India

South Korea

Australia

Indonesia

Others

Europe

Germany

France

United Kingdom

Italy

Spain

Russia

Others

Latin America

Brazil

Mexico

Others

Middle East and Africa

North America exhibits a clear dominance, accounting for the largest cloud ITSM market share

The market research report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America accounted for the largest market share.

North America exhibits a clear dominance in the global cloud ITSM market as the region is a hub for technological innovation and advancement. The presence of tech giants and numerous startups in Silicon Valley and other tech centers drives a culture of innovation, creating a favorable environment for the adoption of advanced cloud ITSM solutions. Moreover, organizations in North America had a head start in integrating cloud ITSM solutions into their operations as the region is an early adopter of technology. Additionally, the region hosts many large enterprises, especially in sectors like technology, finance, and healthcare, with complex IT needs, which can best be managed through robust cloud ITSM platforms. Furthermore, the supportive regulatory framework in North America, which is encouraging the use of advanced IT systems for compliance, is catalyzing the market growth. Along with this, companies in North America are allocating substantial resources to IT, reflecting the region's recognition of technology as a strategic investment rather than a cost center.

Competitive Landscape:

The leading companies in the cloud ITSM market are continually developing new features and capabilities for their cloud ITSM platforms, including leveraging AI and ML algorithms for automated decision-making, predictive analytics, and enhanced user experience. Moreover, the major firms are forming strategic acquisitions and partnerships to broaden their service offerings and reach new customer bases. Additionally, companies are offering tailored solutions that include specialized ITSM platforms for sectors like healthcare, manufacturing, and education. In addition, they are providing customizable modules that can be adapted according to specific business requirements. Besides this, many companies are expanding their operations globally to tap into emerging markets, setting up local data centers that comply with regional regulations. Furthermore, companies are also offering extensive training and support programs that help with faster adoption rates and ensure that customers can make the most out of their investments.

The market research report has provided a comprehensive analysis of the competitive landscape. Detailed profiles of all major companies have also been provided. Some of the key players in the market include:

Axios Systems

BMC Software Inc.

CA Technologies (Broadcom Inc.)

Cherwell Software LLC

Citrix Systems Inc.

Hewlett Packard Enterprise

International Business Machines Corporation (IBM)

Micro Focus International Plc

Microsoft Corporation

Oracle Corporation

ServiceNow

SysAid Technologies Ltd.

(Please note that this is only a partial list of the key players, and the complete list is provided in the report.)

Recent Developments:

In March 2021, Axios Systems was acquired by IFS. Axios Systems is a global provider of cloud-based Enterprise Service Management (ESM) software, recognized as a leader in IT Service Management (ITSM) and IT Operations Management (ITOM).

In June 2023, BMC was recognized as a leader in the GigaOm Radar for IT Service Management (ITSM) report. The report highlights BMC's artificial intelligence (AI) features and the change management and service delivery risk capabilities as top performing features.

In July 2023, Citrix Systems Inc. updated new features and products of Citrix ITSM Adapter that includes the improved ServiceNow instance registration process. It provides a comprehensive view of all ServiceNow instances that have access to Citrix Cloud and users can easily select or switch between instances, ensuring a seamless registration experience.

Key Questions Answered in This Report:

  • How has the global cloud ITSM market performed so far, and how will it perform in the coming years?
  • What are the drivers, restraints, and opportunities in the global cloud ITSM market?
  • What is the impact of each driver, restraint, and opportunity on the global cloud ITSM market?
  • What are the key regional markets?
  • Which countries represent the most attractive cloud ITSM market?
  • What is the breakup of the market based on the component?
  • Which is the most attractive component in the cloud ITSM market?
  • What is the breakup of the market based on the end user?
  • Which is the most attractive end user in the cloud ITSM market?
  • What is the breakup of the market based on the vertical?
  • Which is the most attractive vertical in the cloud ITSM market?
  • What is the competitive structure of the global cloud ITSM market?
  • Who are the key players/companies in the global cloud ITSM market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Cloud ITSM Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solutions
    • 6.1.1 Market Trends
    • 6.1.2 Major Types
      • 6.1.2.1 Operation and Performance Management
      • 6.1.2.2 Service Portfolio Management
      • 6.1.2.3 Service Desk Software
      • 6.1.2.4 Dashboard Reporting and Analytics
      • 6.1.2.5 Configuration and Change Management
    • 6.1.3 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Major Types
      • 6.2.2.1 Professional Services
      • 6.2.2.2 Managed Services
    • 6.2.3 Market Forecast

7 Market Breakup by End User

  • 7.1 Large Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Small and Medium Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Vertical

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 IT and Telecommunication
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Healthcare
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Manufacturing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Retail
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Education
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Others
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Axios Systems
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
    • 14.3.2 BMC Software Inc.
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 SWOT Analysis
    • 14.3.3 CA Technologies (Broadcom Inc.)
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 Cherwell Software LLC
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
    • 14.3.5 Citrix Systems Inc.
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 Hewlett Packard Enterprise
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 International Business Machines Corporation (IBM)
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
      • 14.3.7.3 Financials
      • 14.3.7.4 SWOT Analysis
    • 14.3.8 Micro Focus International Plc
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
      • 14.3.8.3 Financials
    • 14.3.9 Microsoft Corporation
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials
      • 14.3.9.4 SWOT Analysis
    • 14.3.10 Oracle Corporation
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
      • 14.3.10.3 Financials
      • 14.3.10.4 SWOT Analysis
    • 14.3.11 ServiceNow
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
      • 14.3.11.4 SWOT Analysis
    • 14.3.12 SysAid Technologies Ltd.
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio

List of Figures

  • Figure 1: Global: Cloud ITSM Market: Major Drivers and Challenges
  • Figure 2: Global: Cloud ITSM Market: Sales Value (in Billion US$), 2018-2023
  • Figure 3: Global: Cloud ITSM Market: Breakup by Component (in %), 2023
  • Figure 4: Global: Cloud ITSM Market: Breakup by End User (in %), 2023
  • Figure 5: Global: Cloud ITSM Market: Breakup by Vertical (in %), 2023
  • Figure 6: Global: Cloud ITSM Market: Breakup by Region (in %), 2023
  • Figure 7: Global: Cloud ITSM Market Forecast: Sales Value (in Billion US$), 2024-2032
  • Figure 8: Global: Cloud ITSM (Solutions) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 9: Global: Cloud ITSM (Solutions) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 10: Global: Cloud ITSM (Services) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 11: Global: Cloud ITSM (Services) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 12: Global: Cloud ITSM (Large Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 13: Global: Cloud ITSM (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 14: Global: Cloud ITSM (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 15: Global: Cloud ITSM (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 16: Global: Cloud ITSM (BFSI) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 17: Global: Cloud ITSM (BFSI) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 18: Global: Cloud ITSM (IT and Telecommunication) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 19: Global: Cloud ITSM (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 20: Global: Cloud ITSM (Healthcare) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 21: Global: Cloud ITSM (Healthcare) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 22: Global: Cloud ITSM (Manufacturing) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 23: Global: Cloud ITSM (Manufacturing) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 24: Global: Cloud ITSM (Retail) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 25: Global: Cloud ITSM (Retail) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 26: Global: Cloud ITSM (Education) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 27: Global: Cloud ITSM (Education) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 28: Global: Cloud ITSM (Other Verticals) Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 29: Global: Cloud ITSM (Other Verticals) Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 30: North America: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 31: North America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 32: United States: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 33: United States: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 34: Canada: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 35: Canada: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 36: Asia Pacific: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 37: Asia Pacific: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 38: China: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 39: China: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 40: Japan: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 41: Japan: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 42: India: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 43: India: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 44: South Korea: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 45: South Korea: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 46: Australia: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 47: Australia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 48: Indonesia: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 49: Indonesia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 50: Others: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 51: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 52: Europe: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 53: Europe: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 54: Germany: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 55: Germany: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 56: France: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 57: France: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 58: United Kingdom: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 59: United Kingdom: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 60: Italy: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 61: Italy: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 62: Spain: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 63: Spain: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 64: Russia: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 65: Russia: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 66: Others: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 67: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 68: Latin America: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 69: Latin America: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 70: Brazil: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 71: Brazil: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 72: Mexico: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 73: Mexico: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 74: Others: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 75: Others: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 76: Middle East and Africa: Cloud ITSM Market: Sales Value (in Million US$), 2018 & 2023
  • Figure 77: Middle East and Africa: Cloud ITSM Market Breakup by Country (in %), 2023
  • Figure 78: Middle East and Africa: Cloud ITSM Market Forecast: Sales Value (in Million US$), 2024-2032
  • Figure 79: Global: Cloud ITSM Industry: SWOT Analysis
  • Figure 80: Global: Cloud ITSM Industry: Value Chain Analysis
  • Figure 81: Global: Cloud ITSM Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Cloud ITSM Market: Key Industry Highlights, 2023 and 2032
  • Table 2: Global: Cloud ITSM Market Forecast: Breakup by Component (in Million US$), 2024-2032
  • Table 3: Global: Cloud ITSM Market Forecast: Breakup by End User (in Million US$), 2024-2032
  • Table 4: Global: Cloud ITSM Market Forecast: Breakup by Vertical (in Million US$), 2024-2032
  • Table 5: Global: Cloud ITSM Market Forecast: Breakup by Region (in Million US$), 2024-2032
  • Table 6: Global: Cloud ITSM Market Structure
  • Table 7: Global: Cloud ITSM Market: Key Players