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云端 ITSM 市场 - 2018-2028 年全球产业规模、份额、趋势、机会和预测，按组件（解决方案和服务）、组织规模、按地区垂直、竞争细分
市场调查报告书
商品编码
1354756

云端 ITSM 市场 - 2018-2028 年全球产业规模、份额、趋势、机会和预测，按组件（解决方案和服务）、组织规模、按地区垂直、竞争细分

Cloud ITSM Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented by Component (Solutions and Services ), By Organization Size, By Vertical By Region, Competition
出版日期: | 出版商: TechSci Research | 英文 195 Pages | 商品交期: 2-3个工作天内

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简介目录

预计到 2023 年底，云端 ITSM 的市场规模将达到 52.7 亿美元，预测期内年复合成长率(CAGR) 为 20.93%。全球云端 ITSM 市场是一个充满活力且至关重要的行业，专注于侦测、调查和预防财务违规行为、诈欺和不当行为。它包含一系列旨在发现隐藏模式、评估风险并提供对复杂金融交易的见解的服务。随着对数位交易的日益依赖以及对监管合规性的高度重视，市场在维护跨行业的财务诚信、透明度和问责制方面发挥着至关重要的作用。随着企业应对不断变化的金融环境和新出现的风险，对专业云端 ITSM 专业知识的需求不断增长，使其成为保护金融系统和维护道德标准的重要组成部分。

主要市场驱动因素

对基于云端的应用程式的需求不断增长

市场概况
预测期 2024-2028
2023 年市场规模 52.7亿美元
2028 年市场规模 164.8亿美元
2023-2028 年复合年增长率 20.63%
成长最快的细分市场 中小企业
最大的市场 北美洲

全球云端 IT 服务管理 (ITSM) 市场正在经历需求的强劲增长，这在很大程度上是由于对基于云端的应用程式的需求不断增长所推动的。这种需求激增的原因是企业越来越认识到基于云端的解决方案在优化 IT 服务管理流程方面所具有的变革潜力。云端 ITSM 带来了范式转变，使组织能够利用云端运算的优势，例如可扩展性、灵活性和可存取性。随着企业越来越多地接受数位转型并实现 IT 基础设施现代化，部署基于云端的应用程式已成为提高营运效率和敏捷性的策略要务。此外，云端 ITSM 市场中基于云端的应用程式需求的成长是由多种因素推动的。首先，基于云端的解决方案消除了传统本地系统的限制，可以从任何位置无缝存取IT服务管理工具，从而促进远端工作并增强协作。其次，云端技术提供了无与伦比的可扩展性，使组织能够根据需求的变化扩展其 ITSM 功能，而无需对基础设施进行大量的前期投资。此外，基于云端的 ITSM 应用程式中自动化、人工智慧和分析的整合可提高效率、加快决策速度，并使组织能够主动管理其 IT 服务。

数位转型势在必行

全球云端 IT 服务管理 (ITSM) 市场受到数位转型势在必行的推动，数位转型已渗透到各行各业。在现代环境中，技术支撑营运的各个方面，组织认识到需要将其 IT 服务与不断发展的业务策略无缝结合。数位转型涉及将数位技术整合到组织的各个方面，从根本上重塑他们的营运方式和为客户提供价值的方式。云端 ITSM 成为这趟转型之旅的关键推动者，提供动态、敏捷的框架来实现 IT 服务管理流程的现代化。此外，随着企业努力提高营运效率、简化工作流程并提供无缝的使用者体验，采用基于云端的 ITSM 解决方案成为策略选择。云端 ITSM 超越了传统的本地限制，提供支援数位计画所需的可扩展性、灵活性和可存取性。云端模型使组织能够快速适应不断变化的业务需求和市场动态，使他们能够推出新服务、响应客户需求并更敏捷地进行创新。

此外，数位转型需要采用整体方法来管理复杂多元环境中的 IT 服务。云端 ITSM 解决方案提供了一个统一的平台来监控、管理和最佳化 IT 资产和服务，无论其位置或形式为何。这种集中化促进了即时洞察、数据驱动的决策和主动的问题解决，这是成功的数位转型计画的关键组成部分。在一个技术快速进步和客户期望不断变化的世界中，拥抱数位转型的能力对于保持竞争力和相关性至关重要。云端 ITSM 符合这项要求，使组织能够实现 IT 服务管理实践现代化、拥抱自动化、利用数据驱动的见解并推动持续改进。当企业应对错综复杂的数位转型时，云端 ITSM 发挥着重要的催化剂作用，确保 IT 服务不仅发挥作用，而且成为数位时代创新、成长和客户满意度的关键驱动力。

对远距工作解决方案的需求不断增长

由于对有效远端工作解决方案的需求不断增长，全球云端 IT 服务管理 (ITSM) 市场的需求正在大幅增长。随着组织适应不断发展的工作模式（包括远端和混合设定），云端 ITSM 提供了必要的功能来确保无缝的 IT 服务交付和支持，无论员工的实体位置如何。 Cloud ITSM 支援 IT 服务的远端存取、协作和即时监控，使组织能够保持营运连续性、增强使用者体验并及时回应 IT 问题。云端 ITSM 解决方案有效促进远端工作的能力使其成为现代工作环境中的关键推动者，解决分散团队的挑战并促进敏捷高效的 IT 服务管理。

IT 环境的复杂性不断增加

现代 IT 环境的复杂性不断升级，推动了全球云端 IT 服务管理 (ITSM) 市场的发展。随着组织采用混合和多云基础架构来满足不同的业务需求，在这些复杂的环境中管理和优化 IT 服务变得越来越具有挑战性。云端 ITSM 解决方案提供了一个集中式平台，使组织能够以统一的方式有效地监督和协调 IT 资产、服务和流程。这简化了复杂 IT 生态系统的管理，增强了可见性并简化了工作流程，最终提高了营运效率并降低了与分散的 IT 环境相关的风险。在科技在业务营运中发挥关键作用的世界中，云端 ITSM 成为驾驭当代 IT 设定错综复杂的重要工具。

主要市场挑战

资料安全和隐私问题

资料安全和隐私问题对全球云端 IT 服务管理 (ITSM) 市场的成长构成了重大挑战。随着组织越来越依赖基于云端的解决方案来管理其 IT 服务，对敏感资料的安全性和机密性的担忧变得更加明显。资料外洩、未经授权的存取和合规性违规等潜在风险日益凸显，导致人们在将关键 IT 营运迁移到云端时犹豫不决。为了解决这些问题，云端 ITSM 供应商必须实施强大的安全措施，包括进阶加密、多因素身分验证和严格的合规框架。透明的资料处理实务、明确的隐私权政策以及遵守国际资料保护标准对于建立信任和缓解这些担忧至关重要，使组织能够充分利用云端 ITSM 的优势，同时保护其宝贵的资料资产。

成本管理与最佳化

成本管理和最佳化挑战正在阻碍全球云端 IT 服务管理 (ITSM) 市场的进步。虽然基于云端的解决方案提供了可扩展性和灵活性，但组织常常在控制开支和实现成本效率方面遇到困难。即用即付模式虽然有利于可扩展性，但如果不仔细监控，可能会导致意想不到的成本。组织需要在扩大服务以满足不断变化的需求和管理预算限制之间取得平衡。实施有效的成本追踪机制、预算策略和定期绩效评估对于确保云端 ITSM 解决方案在不增加财务资源的情况下提供所需的价值至关重要。解决这些与成本相关的问题对于鼓励更广泛地采用云端 ITSM 并使组织能够充分利用现代 IT 服务管理的优势，同时保持财务责任至关重要。

主要市场趋势

混合云和多云采用

全球云端 IT 服务管理 (ITSM) 市场正在经历以使用者为中心的体验日益关注的推动。随着组织认识到 IT 服务在塑造使用者满意度和生产力方面的关键作用，云端 ITSM 解决方案正在设计为具有直觉的介面、个人化的仪表板和简化的工作流程。这些增强功能使最终用户和 IT 专业人员能够轻鬆导航、存取和管理服务。借助自助服务功能、行动应用程式和用户友好的门户，组织正在提升整体用户体验，减少服务互动中的摩擦并增强用户参与度。这种以使用者为中心的方法不仅可以提高效率，还可以提高使用者的采用率和满意度，从而在组织内培养对 IT 服务的正面看法。随着云端 ITSM 市场的发展，对以使用者为中心的体验的重视将继续成为塑造 IT 服务管理未来的驱动力。

更重视以使用者为中心的体验

全球云端 IT 服务管理 (ITSM) 市场受到日益重视以使用者为中心的体验的推动。随着企业认识到 IT 服务在员工生产力和整体满意度方面的不可或缺的作用，云端 ITSM 解决方案正在不断发展，以优先考虑使用者友善的介面、直觉的工作流程和无缝互动。这一转变使最终用户和 IT 专业人员能够轻鬆导航、存取和管理服务，从而提高他们的参与度和效率。借助自助服务入口网站、行动可访问性和个人化仪表板等功能，组织正在提高服务互动的品质并降低复杂性。透过专注于以使用者为中心的体验，云端 ITSM 解决方案不仅简化了 IT 服务管理流程，还培养了人们对 IT 服务的正面认知，最终有助于提高全球范围内的组织生产力和使用者满意度。

细分市场洞察

组织规模洞察

根据调查类型，中小企业在整个预测期内始终主导这一细分领域。中小企业采用基于云端的 ITSM 解决方案是由于其对营运敏捷性、成本效益和简化服务交付的独特要求。云端 ITSM 使中小企业能够存取先进的 IT 管理工具，而无需承担大量基础设施投资的负担。这一策略优势使中小企业能够快速适应市场变化、高效管理 IT 服务并增强客户体验。随着中小企业在全球经济中发挥越来越大的影响力，他们对基于云端的ITSM 解决方案的偏好引起了共鸣，成为塑造云端ITSM 市场发展的关键趋势，支撑着其成长和跨行业的变革影响。

垂直洞察

基于垂直产业，IT 和 ITES 成为主要细分市场，在整个预测期中发挥坚定的主导地位。 IT 和 ITES（资讯科技和资讯科技支援服务）产业作为一股强大且主导的力量脱颖而出，预计将在整个预测期内发挥主导影响力。 IT 和 ITES 产业的稳固地位可归因于其对先进技术、数位解决方案和高效 IT 服务管理的固有依赖。云端 ITSM 解决方案为 IT 和 ITES 企业提供优化服务交付、简化营运并确保无缝 IT 支援的工具。随着IT 和ITES 行业继续推动各行业的创新和数位化，其对基于云端的ITSM 解决方案的坚定采用反映了云端ITSM 市场成长轨蹟的基本支柱，强化了其在不断发展的技术领域的重要性和持续领导地位。

区域洞察

由于战略因素的融合，北美在全球云端 ITSM 市场中占据着突出的地位，这些战略因素强调了其在技术进步、广泛的数位基础设施和创新承诺方面的领导地位。该地区强大的 IT 生态系统以广泛的技术采用和数位转型措施为标誌，为采用和整合基于云端的 ITSM 解决方案提供了理想的环境。此外，北美蓬勃发展的产业（包括 IT、金融、医疗保健和製造）严重依赖高效的 IT 服务管理来提高生产力和竞争优势。该地区对以客户为中心的体验和敏捷服务交付的重视与云端 ITSM 解决方案提供的功能无缝结合。此外，北美众多关键市场参与者、科技巨头和创新新创公司的存在推动了云端 ITSM 产品的持续发展和演变，从而增强了该地区在塑造全球云端 ITSM 市场轨迹方面的影响力地位。

主要市场参与者

  • BMC 软体公司
  • IBM公司
  • 阿特拉斯公司
  • CA 技术公司
  • ASG 技术集团公司
  • 查韦尔软体有限责任公司
  • 微焦点国际股份有限公司
  • 服务现在公司
  • 伊万蒂公司
  • 思杰系统公司

可用的客製化：

全球云端 ITSM 市场报告包含给定的市场资料，Tech Sci Research 根据公司的具体需求提供客製化服务。该报告可以使用以下自订选项：

公司资讯

  • 其他市场参与者（最多五个）的详细分析和概况分析。

目录

第 1 章：服务概述

  • 市场定义
  • 市场范围
    • 涵盖的市场
    • 考虑学习的年份
    • 主要市场区隔

第 2 章：研究方法

  • 研究目的
  • 基线方法
  • 主要产业伙伴
  • 主要协会和二手资料来源
  • 预测方法
  • 数据三角测量与验证
  • 假设和限制

第 3 章：执行摘要

第 4 章：COVID-19 对全球云端 ITSM 市场的影响

第 5 章：客户之声

第 6 章：全球云端 ITSM 市场概述

第 7 章：全球云端 ITSM 市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件（解决方案和服务）
    • 依组织规模（中小企业、大型企业）
    • 按行业（BFSI、政府和公共部门、医疗保健和生命科学、电信、IT 和 ITES、製造业、零售和消费品、其他）
    • 按地区（北美、欧洲、南美、中东和非洲、亚太地区）
    • 按前 10 个国家/地区
    • 按公司划分 (2022)
  • 市场地图

第 8 章：北美云端 ITSM 市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按组织规模
    • 按垂直方向
  • 北美：国家分析
    • 美国
    • 加拿大
    • 墨西哥

第 9 章：欧洲云端 ITSM 市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按组织规模
    • 按垂直方向
  • 欧洲：国家分析
    • 德国
    • 英国
    • 法国
    • 西班牙
    • 义大利

第 10 章：南美洲云端 ITSM 市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按组织规模
    • 按垂直方向
  • 南美洲：国家分析
    • 巴西
    • 阿根廷
    • 哥伦比亚

第 11 章：中东和非洲云端 ITSM 市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按组织规模
    • 按垂直方向
  • 中东和美国：国家分析
    • 以色列
    • 卡达
    • 阿联酋
    • 沙乌地阿拉伯

第 12 章：亚太地区云端 ITSM 市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按组件
    • 按组织规模
    • 按垂直方向
  • 亚太地区：国家分析
    • 中国云端ITSM
    • 日本云端ITSM
    • 韩国云端ITSM
    • 印度云端ITSM
    • 澳洲云端ITSM

第 13 章：市场动态

  • 司机
  • 挑战

第 14 章：市场趋势与发展

第 15 章：公司简介

  • BMC 软体公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • IBM公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • 阿特拉斯公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • CA 技术公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • ASG 技术集团公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • 查韦尔软体有限责任公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • 微焦点国际股份有限公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • 服务现在公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • 伊万蒂公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered
  • 思杰系统公司
    • Business Overview
    • Key Financials & Revenue
    • Key Contact Person
    • Headquarters Address
    • Key Product/Service Offered

第 16 章：策略建议

第 17 章：关于我们与免责声明

简介目录
Product Code: 4646

The projected market size for Cloud ITSM is expected to reach USD 5.27 billion by the end of 2023, with a compound annual growth rate (CAGR) of 20.93% during the forecast period. The global Cloud ITSM market is a dynamic and vital sector focused on detecting, investigating, and preventing financial irregularities, fraud, and misconduct. It encompasses a range of services designed to uncover hidden patterns, assess risk, and provide insights into complex financial transactions. With increasing reliance on digital transactions and the heightened emphasis on regulatory compliance, the market plays a crucial role in maintaining financial integrity, transparency, and accountability across industries. As businesses navigate evolving financial landscapes and emerging risks, the demand for specialized Cloud ITSM expertise continues to grow, making it an essential component in safeguarding financial systems and upholding ethical standards.

Key Market Drivers

The Rise Demand for Cloud-Based Applications

Market Overview
Forecast Period2024-2028
Market Size 2023USD 5.27 billion
Market Size 2028USD 16.48 billion
CAGR 2023-202820.63%
Fastest Growing SegmentSmall & Medium Enterprises
Largest MarketNorth America

The global Cloud IT Service Management (ITSM) market is experiencing a robust upsurge in demand, largely propelled by the escalating need for cloud-based applications. This demand surge is underpinned by a growing recognition among businesses of the transformative potential that cloud-based solutions offer in optimizing IT service management processes. Cloud ITSM presents a paradigm shift, enabling organizations to harness the advantages of cloud computing, such as scalability, flexibility, and accessibility. As businesses increasingly embrace digital transformation and modernize their IT infrastructures, the deployment of cloud-based applications becomes a strategic imperative to enhance operational efficiency and agility. In addition, the rise in demand for cloud-based applications within the Cloud ITSM market is driven by several factors. Firstly, cloud-based solutions eliminate the constraints of traditional on-premises systems, enabling seamless access to IT service management tools from any location, thereby facilitating remote work and enhancing collaboration. Secondly, cloud technology offers unparalleled scalability, allowing organizations to scale their ITSM capabilities as their needs evolve without the need for significant upfront investments in infrastructure. Moreover, the integration of automation, artificial intelligence, and analytics in cloud-based ITSM applications enhances efficiency, accelerates decision-making, and empowers organizations to proactively manage their IT services.

Moreover, the coronavirus pandemic further underscored the importance of cloud-based applications within Cloud ITSM as businesses sought agile and remote-ready solutions to ensure business continuity during unprecedented disruptions. The ability of cloud-based ITSM solutions to provide uninterrupted access, efficient service delivery, and real-time insights became critical for organizations navigating through remote work arrangements and changing customer expectations. As industries continue to digitize their operations and embrace cloud-first strategies, the demand for cloud-based applications within the Cloud ITSM market is projected to persistently rise. Organizations across sectors recognize the transformative potential of cloud ITSM in not only optimizing IT service management but also in driving overall business growth and innovation. As a result, vendors in the Cloud ITSM market are poised to play a pivotal role in providing tailored and innovative cloud-based solutions that empower businesses to navigate the complexities of the modern IT landscape, stay competitive, and achieve their strategic goals.

The Imperative of Digital Transformation

The global Cloud IT Service Management (ITSM) market is propelled by the compelling imperative of digital transformation that has permeated businesses across industries. In the modern landscape, where technology underpins every facet of operations, organizations recognize the need to seamlessly align their IT services with evolving business strategies. Digital transformation involves the integration of digital technologies into all aspects of an organization, fundamentally reshaping how they operate and deliver value to customers. Cloud ITSM emerges as a critical enabler of this transformation journey, offering a dynamic and agile framework to modernize IT service management processes. In addition, as businesses strive to enhance operational efficiency, streamline workflows, and deliver seamless user experiences, the adoption of cloud-based ITSM solutions becomes a strategic choice. Cloud ITSM transcends traditional on-premises limitations, providing the scalability, flexibility, and accessibility needed to support digital initiatives. The cloud model empowers organizations to swiftly adapt to changing business needs and market dynamics, enabling them to launch new services, respond to customer demands, and innovate with greater agility.

Furthermore, digital transformation necessitates a holistic approach to managing IT services across complex and diverse environments. Cloud ITSM solutions offer a unified platform to monitor, manage, and optimize IT assets and services, regardless of their location or form. This centralization facilitates real-time insights, data-driven decision-making, and proactive issue resolution, crucial components of successful digital transformation initiatives. In a world characterized by rapid technological advancements and evolving customer expectations, the ability to embrace digital transformation is paramount for staying competitive and relevant. Cloud ITSM aligns with this imperative, enabling organizations to modernize their IT service management practices, embrace automation, harness data-driven insights, and drive continuous improvement. As businesses navigate the intricacies of digital transformation, Cloud ITSM stands as a vital catalyst, ensuring that IT services are not just functional but are pivotal drivers of innovation, growth, and customer satisfaction in the digital age.

The Rising Demand for Remote Work Solutions

The global Cloud IT Service Management (ITSM) market is experiencing a significant surge in demand driven by the rising need for effective remote work solutions. As organizations adapt to evolving work models, including remote and hybrid setups, Cloud ITSM offers essential capabilities to ensure seamless IT service delivery and support regardless of employees' physical locations. Cloud ITSM enables remote access, collaboration, and real-time monitoring of IT services, empowering organizations to maintain operational continuity, enhance user experiences, and respond promptly to IT issues. The ability of Cloud ITSM solutions to facilitate remote work effectively positions them as a crucial enabler in the modern work landscape, addressing the challenges of dispersed teams and promoting agile and efficient IT service management.

Increasing Complexity of IT Environments

The global Cloud IT Service Management (ITSM) market is being driven by the escalating complexity of modern IT environments. As organizations adopt hybrid and multi-cloud infrastructures to meet diverse business needs, managing and optimizing IT services across these intricate landscapes becomes increasingly challenging. Cloud ITSM solutions offer a centralized platform that enables organizations to efficiently oversee and coordinate IT assets, services, and processes in a unified manner. This simplifies the management of complex IT ecosystems, enhances visibility, and streamlines workflows, ultimately improving operational efficiency and reducing the risks associated with fragmented IT environments. In a world where technology plays a pivotal role in business operations, Cloud ITSM emerges as a vital tool to navigate the intricate intricacies of contemporary IT setups.

Key Market Challenges

Data Security and Privacy Concerns

Data security and privacy concerns pose significant challenges to the growth of the global Cloud IT Service Management (ITSM) market. As organizations increasingly rely on cloud-based solutions to manage their IT services, apprehensions about the safety and confidentiality of sensitive data become more pronounced. The potential risks of data breaches, unauthorized access, and compliance breaches loom large, leading to hesitance in migrating critical IT operations to the cloud. To address these concerns, cloud ITSM providers must implement robust security measures, including advanced encryption, multi-factor authentication, and rigorous compliance frameworks. Transparent data handling practices, clear privacy policies, and adherence to international data protection standards are essential to build trust and alleviate these concerns, enabling organizations to fully leverage the benefits of cloud ITSM while safeguarding their valuable data assets.

Cost Management and Optimization

Cost management and optimization challenges are hindering the progress of the global Cloud IT Service Management (ITSM) market. While cloud-based solutions offer scalability and flexibility, organizations often struggle with controlling expenses and achieving cost efficiency. The pay-as-you-go model, though beneficial for scalability, can lead to unexpected costs if not meticulously monitored. Organizations need to strike a balance between expanding services to meet evolving needs and managing budget constraints. Implementing effective cost-tracking mechanisms, budgeting strategies, and regular performance assessments are crucial to ensure that cloud ITSM solutions deliver the desired value without stretching financial resources. Addressing these cost-related concerns is essential to encourage wider adoption of cloud ITSM and enable organizations to fully leverage the benefits of modern IT service management while maintaining fiscal responsibility.

Key Market Trends

Hybrid and Multi-Cloud Adoption

The global Cloud IT Service Management (ITSM) market is experiencing a significant push driven by an increasing focus on user-centric experiences. As organizations recognize the pivotal role of IT services in shaping user satisfaction and productivity, Cloud ITSM solutions are being designed with intuitive interfaces, personalized dashboards, and streamlined workflows. These enhancements empower end-users and IT professionals alike to navigate, access, and manage services effortlessly. With self-service capabilities, mobile apps, and user-friendly portals, organizations are elevating the overall user experience, reducing friction in service interactions, and enhancing user engagement. This user-centric approach not only boosts efficiency but also promotes user adoption and satisfaction, fostering a positive perception of IT services within the organization. As the Cloud ITSM market evolves, the emphasis on user-centric experiences is poised to remain a driving force in shaping the future of IT service management.

Increasing Focus on User-Centric Experiences

The global Cloud IT Service Management (ITSM) market is being propelled by a growing emphasis on user-centric experiences. As businesses recognize the integral role of IT services in employee productivity and overall satisfaction, Cloud ITSM solutions are evolving to prioritize user-friendly interfaces, intuitive workflows, and seamless interactions. This shift empowers end-users and IT professionals to effortlessly navigate, access, and manage services, enhancing their engagement and efficiency. With features like self-service portals, mobile accessibility, and personalized dashboards, organizations are elevating the quality of service interactions and reducing complexities. By focusing on user-centric experiences, Cloud ITSM solutions are not only streamlining IT service management processes but also fostering a positive perception of IT services, ultimately contributing to improved organizational productivity and user satisfaction on a global scale.

Segmental Insights

Organization Size Insights

Based on the type of investigation, SMEs consistently dominate this segmentation across the entire forecast period. The adoption of cloud-based ITSM solutions by SMEs is driven by their distinct requirements for operational agility, cost-effectiveness, and streamlined service delivery. Cloud ITSM empowers SMEs with the ability to access advanced IT management tools without the burden of extensive infrastructure investments. This strategic advantage positions SMEs to rapidly adapt to market changes, efficiently manage their IT services, and enhance customer experiences. As SMEs play an increasingly influential role in the global economy, their preference for cloud-based ITSM solutions resonates as a pivotal trend shaping the Cloud ITSM market's evolution, underpinning its growth and transformative impact across diverse sectors.

Vertical Insights

Based on Vertical, IT, and ITES emerges as the predominant segment, exercising steadfast dominance throughout the forecast period. The IT and ITES (Information Technology and Information Technology Enabled Services) sector stands out as a robust and prevailing force, exercising dominant influence projected to endure throughout the forecast period. The IT and ITES industry's steadfast prominence can be attributed to its inherent reliance on advanced technology, digital solutions, and efficient IT service management. Cloud ITSM solutions offer IT and ITES enterprises the tools to optimize service delivery, streamline operations, and ensure seamless IT support. As the IT and ITES sector continues to drive innovation and digitization across various industries, its unwavering adoption of cloud-based ITSM solutions reflects a fundamental pillar of the Cloud ITSM market's growth trajectory, reinforcing its significance and continued leadership in the evolving technological landscape.

Regional Insights

North America holds a prominent position in the global Cloud ITSM market due to a convergence of strategic factors that underscore its leadership in technological advancement, extensive digital infrastructure, and commitment to innovation. The region's robust IT ecosystem, marked by widespread technology adoption and digital transformation initiatives, provides an ideal landscape for the adoption and integration of cloud-based ITSM solutions. Moreover, North America's thriving industries, including IT, finance, healthcare, and manufacturing, heavily rely on efficient IT service management to drive productivity and competitive edge. The region's emphasis on customer-centric experiences and agile service delivery aligns seamlessly with the capabilities offered by Cloud ITSM solutions. Furthermore, the presence of numerous key market players, tech giants, and innovative startups in North America fuels the continuous development and evolution of Cloud ITSM offerings, thereby reinforcing the region's influential position in shaping the global Cloud ITSM market's trajectory.

Key Market Players

  • BMC Software Inc.
  • IBM Corporation
  • Atlassian Inc.
  • CA Technologies Inc.
  • ASG Technologies Group, Inc.
  • Cherwell Software, LLC
  • Micro Focus International PLC
  • Servicenow Inc.
  • Ivanti Inc.
  • Citrix Systems Inc.

Report Scope:

In this report, the Global Cloud ITSM Market has been segmented into the following categories, in addition to the industry trends, which have also been detailed below:

Global Cloud ITSM Market, By Component:

  • Solutions
    • Service Portfolio Management
    • Configuration & Change Management
    • Service Desk Software
    • Operations & Performance Management
    • Dashboard Reporting & Analytics
  • Services
    • Managed Services
    • Professional Services
    • Global Cloud ITSM Market, By Organization Size:
  • SME's
  • Large Enterprises

Global Cloud ITSM Market, By Vertical:

  • BFSI
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Telecommunications
  • IT & ITES
  • Manufacturing
  • Retail & Consumer Goods
  • Others

Global Cloud ITSM Market, By Region:

  • North America
  • Europe
  • South America
  • Middle East & Africa
  • Asia Pacific

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Cloud ITSM Market.

Available Customizations:

Global Cloud ITSM market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Objective of the Study
  • 2.2. Baseline Methodology
  • 2.3. Key Industry Partners
  • 2.4. Major Association and Secondary Sources
  • 2.5. Forecasting Methodology
  • 2.6. Data Triangulation & Validation
  • 2.7. Assumptions and Limitations

3. Executive Summary

4. Impact of COVID-19 on Global Cloud ITSM Market

5. Voice of Customer

6. Global Cloud ITSM Market Overview

7. Global Cloud ITSM Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component (Solutions and Services)
      • 7.2.1.1. By Solutions (Service Portfolio Management, Configuration & Change Management, Service Desk Software, Operations & Performance Management, Dashboard Reporting & Analytics)
      • 7.2.1.2. By Services (Managed Services, Professional Services)
    • 7.2.2. By Organization Size (SME's, Large Enterprises)
    • 7.2.3. By Vertical (BFSI, Government & Public Sector, Healthcare & Life Sciences, Telecommunications, IT & ITES, Manufacturing, Retail & Consumer Goods, Others)
    • 7.2.4. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
    • 7.2.5. By Top 10 Country
    • 7.2.6. By Company (2022)
  • 7.3. Market Map

8. North America Cloud ITSM Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
      • 8.2.1.1. By Solutions
      • 8.2.1.2. By Services
    • 8.2.2. By Organization Size
    • 8.2.3. By Vertical
  • 8.3. North America: Country Analysis
    • 8.3.1. United States Cloud ITSM Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Component
        • 8.3.1.2.1.1. By Solutions
        • 8.3.1.2.1.2. By Services
        • 8.3.1.2.2. By Organization Size
        • 8.3.1.2.3. By Vertical
    • 8.3.2. Canada Cloud ITSM Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Component
        • 8.3.2.2.1.1. By Solutions
        • 8.3.2.2.1.2. By Services
        • 8.3.2.2.2. By Organization Size
        • 8.3.2.2.3. By Vertical
    • 8.3.3. Mexico Cloud ITSM Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Component
        • 8.3.3.2.1.1. By Solutions
        • 8.3.3.2.1.2. By Services
        • 8.3.3.2.2. By Organization Size
        • 8.3.3.2.3. By Vertical

9. Europe Cloud ITSM Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
      • 9.2.1.1. By Solutions
      • 9.2.1.2. By Services
    • 9.2.2. By Organization Size
    • 9.2.3. By Vertical
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Cloud ITSM Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Component
        • 9.3.1.2.1.1. By Solutions
        • 9.3.1.2.1.2. By Services
        • 9.3.1.2.2. By Organization Size
        • 9.3.1.2.3. By Vertical
    • 9.3.2. United Kingdom Cloud ITSM Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Component
        • 9.3.2.2.1.1. By Solutions
        • 9.3.2.2.1.2. By Services
        • 9.3.2.2.2. By Organization Size
        • 9.3.2.2.3. By Vertical
    • 9.3.3. France Cloud ITSM Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Component
        • 9.3.3.2.1.1. By Solutions
        • 9.3.3.2.1.2. By Services
        • 9.3.3.2.2. By Organization Size
        • 9.3.3.2.3. By Vertical
    • 9.3.4. Spain Cloud ITSM Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Component
        • 9.3.4.2.1.1. By Solutions
        • 9.3.4.2.1.2. By Services
        • 9.3.4.2.2. By Organization Size
        • 9.3.4.2.3. By Vertical
    • 9.3.5. Italy Cloud ITSM Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Component
        • 9.3.5.2.1.1. By Solutions
        • 9.3.5.2.1.2. By Services
        • 9.3.5.2.2. By Organization Size
        • 9.3.5.2.3. By Vertical

10. South America Cloud ITSM Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Component
      • 10.2.1.1. By Solutions
      • 10.2.1.2. By Services
    • 10.2.2. By Organization Size
    • 10.2.3. By Vertical
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Cloud ITSM Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Component
        • 10.3.1.2.1.1. By Solutions
        • 10.3.1.2.1.2. By Services
        • 10.3.1.2.2. By Organization Size
        • 10.3.1.2.3. By Vertical
    • 10.3.2. Argentina Cloud ITSM Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Component
        • 10.3.2.2.1.1. By Solutions
        • 10.3.2.2.1.2. By Services
        • 10.3.2.2.2. By Organization Size
        • 10.3.2.2.3. By Vertical
    • 10.3.3. Colombia Cloud ITSM Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Component
        • 10.3.3.2.1.1. By Solutions
        • 10.3.3.2.1.2. By Services
        • 10.3.3.2.2. By Organization Size
        • 10.3.3.2.3. By Vertical

11. Middle East & Africa Cloud ITSM Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Component
      • 11.2.1.1. By Solutions
      • 11.2.1.2. By Services
    • 11.2.2. By Organization Size
    • 11.2.3. By Vertical
  • 11.3. Middle East & America: Country Analysis
    • 11.3.1. Israel Cloud ITSM Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Component
        • 11.3.1.2.1.1. By Solutions
        • 11.3.1.2.1.2. By Services
        • 11.3.1.2.2. By Organization Size
        • 11.3.1.2.3. By Vertical
    • 11.3.2. Qatar Cloud ITSM Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Component
        • 11.3.2.2.1.1. By Solutions
        • 11.3.2.2.1.2. By Services
        • 11.3.2.2.2. By Organization Size
        • 11.3.2.2.3. By Vertical
    • 11.3.3. UAE Cloud ITSM Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Component
        • 11.3.3.2.1.1. By Solutions
        • 11.3.3.2.1.2. By Services
        • 11.3.3.2.2. By Organization Size
        • 11.3.3.2.3. By Vertical
    • 11.3.4. Saudi Arabia Cloud ITSM Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Component
        • 11.3.4.2.1.1. By Solutions
        • 11.3.4.2.1.2. By Services
        • 11.3.4.2.2. By Organization Size
        • 11.3.4.2.3. By Vertical

12. Asia Pacific Cloud ITSM Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Value
  • 12.2. Market Share & Forecast
    • 12.2.1. By Component
      • 12.2.1.1. By Solutions
      • 12.2.1.2. By Services
    • 12.2.2. By Organization Size
    • 12.2.3. By Vertical
  • 12.3. Asia Pacific: Country Analysis
    • 12.3.1. China Cloud ITSM Market Outlook
      • 12.3.1.1. Market Size & Forecast
        • 12.3.1.1.1. By Value
      • 12.3.1.2. Market Share & Forecast
        • 12.3.1.2.1. By Component
        • 12.3.1.2.1.1. By Solutions
        • 12.3.1.2.1.2. By Services
        • 12.3.1.2.2. By Organization Size
        • 12.3.1.2.3. By Vertical
    • 12.3.2. Japan Cloud ITSM Market Outlook
      • 12.3.2.1. Market Size & Forecast
        • 12.3.2.1.1. By Value
      • 12.3.2.2. Market Share & Forecast
        • 12.3.2.2.1. By Component
        • 12.3.2.2.1.1. By Solutions
        • 12.3.2.2.1.2. By Services
        • 12.3.2.2.2. By Organization Size
        • 12.3.2.2.3. By Vertical
    • 12.3.3. South Korea Cloud ITSM Market Outlook
      • 12.3.3.1. Market Size & Forecast
        • 12.3.3.1.1. By Value
      • 12.3.3.2. Market Share & Forecast
        • 12.3.3.2.1. By Component
        • 12.3.3.2.1.1. By Solutions
        • 12.3.3.2.1.2. By Services
        • 12.3.3.2.2. By Organization Size
        • 12.3.3.2.3. By Vertical
    • 12.3.4. India Cloud ITSM Market Outlook
      • 12.3.4.1. Market Size & Forecast
        • 12.3.4.1.1. By Value
      • 12.3.4.2. Market Share & Forecast
        • 12.3.4.2.1. By Component
        • 12.3.4.2.1.1. By Solutions
        • 12.3.4.2.1.2. By Services
        • 12.3.4.2.2. By Organization Size
        • 12.3.4.2.3. By Vertical
    • 12.3.5. Australia Cloud ITSM Market Outlook
      • 12.3.5.1. Market Size & Forecast
        • 12.3.5.1.1. By Value
      • 12.3.5.2. Market Share & Forecast
        • 12.3.5.2.1. By Component
        • 12.3.5.2.1.1. By Solutions
        • 12.3.5.2.1.2. By Services
        • 12.3.5.2.2. By Organization Size
        • 12.3.5.2.3. By Vertical

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. BMC Software Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Key Financials & Revenue
    • 15.1.3. Key Contact Person
    • 15.1.4. Headquarters Address
    • 15.1.5. Key Product/Service Offered
  • 15.2. IBM Corporation
    • 15.2.1. Business Overview
    • 15.2.2. Key Financials & Revenue
    • 15.2.3. Key Contact Person
    • 15.2.4. Headquarters Address
    • 15.2.5. Key Product/Service Offered
  • 15.3. Atlassian Inc.
    • 15.3.1. Business Overview
    • 15.3.2. Key Financials & Revenue
    • 15.3.3. Key Contact Person
    • 15.3.4. Headquarters Address
    • 15.3.5. Key Product/Service Offered
  • 15.4. CA Technologies Inc.
    • 15.4.1. Business Overview
    • 15.4.2. Key Financials & Revenue
    • 15.4.3. Key Contact Person
    • 15.4.4. Headquarters Address
    • 15.4.5. Key Product/Service Offered
  • 15.5. ASG Technologies Group, Inc.
    • 15.5.1. Business Overview
    • 15.5.2. Key Financials & Revenue
    • 15.5.3. Key Contact Person
    • 15.5.4. Headquarters Address
    • 15.5.5. Key Product/Service Offered
  • 15.6. Cherwell Software, LLC
    • 15.6.1. Business Overview
    • 15.6.2. Key Financials & Revenue
    • 15.6.3. Key Contact Person
    • 15.6.4. Headquarters Address
    • 15.6.5. Key Product/Service Offered
  • 15.7. Micro Focus International PLC
    • 15.7.1. Business Overview
    • 15.7.2. Key Financials & Revenue
    • 15.7.3. Key Contact Person
    • 15.7.4. Headquarters Address
    • 15.7.5. Key Product/Service Offered
  • 15.8. Servicenow Inc.
    • 15.8.1. Business Overview
    • 15.8.2. Key Financials & Revenue
    • 15.8.3. Key Contact Person
    • 15.8.4. Headquarters Address
    • 15.8.5. Key Product/Service Offered
  • 15.9. Ivanti Inc.
    • 15.9.1. Business Overview
    • 15.9.2. Key Financials & Revenue
    • 15.9.3. Key Contact Person
    • 15.9.4. Headquarters Address
    • 15.9.5. Key Product/Service Offered
  • 15.10. Citrix Systems Inc.
    • 15.10.1. Business Overview
    • 15.10.2. Key Financials & Revenue
    • 15.10.3. Key Contact Person
    • 15.10.4. Headquarters Address
    • 15.10.5. Key Product/Service Offered

16. Strategic Recommendations

17. About Us & Disclaimer