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市场调查报告书
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1801259

2025 年至 2033 年云端 ITSM 市场规模、份额、趋势及预测（按组件、最终用户、垂直产业和地区）

Cloud ITSM Market Size, Share, Trends and Forecast by Component, End User, Vertical, and Region, 2025-2033
出版日期: | 出版商: IMARC | 英文 122 Pages | 商品交期: 2-3个工作天内

价格

2024 年全球云端 ITSM 市场规模为 102 亿美元。展望未来， IMARC Group估计到 2033 年市场规模将达到 395 亿美元，2025 年至 2033 年的复合年增长率为 16.24%。北美目前占据市场主导地位，2024 年的市占率为 42.1%。云端运算采用率不断提高、远端 IT 支援需求不断增长以及对低成本、可扩展解决方案的需求推动了市场发展。组织需要更好的服务交付、更快的事件解决和更好的使用者体验，从而推动了需求。此外，数位转型工作、日益增长的资讯技术 (IT) 基础设施复杂性以及合规性要求推动了采用。自动化、人工智慧 (AI) 整合和自助服务功能进一步推动了云端 ITSM 的份额，使其成为大多数行业当代 IT 营运的关键。

云端 ITSM 领域发展的关键因素之一是数位转型在各个垂直领域的广泛应用。随着企业纷纷转向数位化平台以提升效率、敏捷性和客户体验，他们需要具备可扩展性和适应性的敏捷 IT 服务管理解决方案。云端 ITSM 使企业能够自动化工作流程、简化营运并轻鬆支援远端团队。它降低了基础设施成本并提高了灵活性，使其非常适合不断变化的数位化环境。这种变化还需要增强事件处理能力、加快服务交付速度以及合规性监控功能，而基于云端的 ITSM 解决方案在快速变化的 IT 环境中拥有得天独厚的优势。

美国凭藉其强大的技术基础和数位转型的广泛接受度，以80.00%的市占率领先云端ITSM市场。美国企业越来越多地采用基于云端的IT服务管理解决方案，以促进远距办公、提升营运效率并改善服务交付。自动化、人工智慧整合和敏捷IT基础设施的需求推动着市场成长。美国企业正投入大量资金进行创新，以保持竞争力，并强调提升使用者体验和简化IT营运。这种氛围使美国成为众多产业创新云端ITSM开发与实施的中心。

云端ITSM市场趋势：

IT环境日益复杂

技术进步的加速导致IT基础设施日益复杂，这推动了市场的成长。此外，对高效服务管理解决方案的需求日益增长，这些解决方案能够导航组织错综复杂的网络，这些网络包括云端服务、行动装置、虚拟化和物联网 (IoT) 元件，这也对市场成长产生了积极影响。例如，物联网产业预计将从2015年的150多亿台设备成长到2025年的750多亿台。同时，云端ITSM因其高度适应性和可扩展性而被广泛采用，使组织能够快速应对挑战和机会，预计将推动市场成长。此外，云端ITSM的集中式特性允许更轻鬆、更统一地管理资源，从而简化管理任务并降低效率低下和错误的风险，这为市场成长提供了有利可图的成长机会。

越来越重视业务效率和敏捷 IT 服务

对快速适应市场变化的需求日益增长，加上对资源优化的日益重视，共同推动市场的成长。此外，由于云端 ITSM 服务提供了一个模组化且适应性强的框架，企业可以根据自身需求进行客製化，因此市场需求广泛，这对市场成长产生了积极影响。同时，日益兴起的服务应用程式有助于有效分配资源，自动执行重复性任务，并提供系统效能的即时洞察，使企业能够做出明智的决策，从而促进市场的成长。此外，云端 ITSM 对 DevOps 计画的支援日益增强，旨在拉近开发和营运团队的距离，从而简化流程并缩短新产品或新功能的上市时间，这正在催化市场的成长。此外，云端 ITSM 服务的整合使企业能够快速回应市场变化和机会，进一步提高业务效率，这也刺激了云端 ITSM 市场的成长。

远距工作日益普及

远端办公的兴起给 IT 部门带来了独特的挑战，例如确保资料安全和提供对企业应用程式的访问，这是推动市场成长的主要因素。根据《富比士》报道，截至 2024 年，印度 12.7% 的全职员工在家工作，28.2% 的员工采用混合模式工作。与此相符的是，云端 ITSM 解决方案的采用率不断上升，因为它们提供了有效管理分散式劳动力所需的灵活性和可扩展性，这刺激了市场的成长。此外，许多云端 ITSM 平台固有的日益增长的安全协议可以帮助组织即使从多个位置存取时也能保护其敏感资料，这也是一个成长诱导因素。除此之外，配备即时监控网路效能的功能的云端 ITSM 系统越来越受到采用，因此可以及时发现和解决问题，这是促进市场成长的另一个主要因素。此外，远距工作条件的不断提高，强调了云端 ITSM 解决方案在管理分散式劳动力同时保持高水准效能和安全性方面的重要性，为云端 ITSM 市场前景提供了有利可图的机会。

目录

第一章：前言

第二章：范围与方法

  • 研究目标
  • 利害关係人
  • 资料来源
    • 主要来源
    • 次要来源
  • 市场评估
    • 自下而上的方法
    • 自上而下的方法
  • 预测方法

第三章：执行摘要

第四章：简介

第五章：全球云端 ITSM 市场

  • 市场概览
  • 市场表现
  • COVID-19的影响
  • 市场预测

第六章：市场细分：按组成部分

  • 解决方案
    • 主要类型
      • 营运与绩效管理
      • 服务组合管理
      • 服务台软体
      • 仪表板报告和分析
      • 配置和变更管理
  • 服务
    • 主要类型
      • 专业服务
      • 託管服务

第七章：市场区隔：依最终用户

  • 大型企业
  • 中小企业

第八章：市场区隔：依垂直产业

  • 金融服务业
  • 资讯科技和电信
  • 卫生保健
  • 製造业
  • 零售
  • 教育
  • 其他的

第九章：市场细分：依地区

  • 北美洲
    • 美国
    • 加拿大
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
    • 印尼
    • 其他的
  • 欧洲
    • 德国
    • 法国
    • 英国
    • 义大利
    • 西班牙
    • 俄罗斯
    • 其他的
  • 拉丁美洲
    • 巴西
    • 墨西哥
    • 其他的
  • 中东和非洲

第十章：SWOT分析

第 11 章：价值链分析

第 12 章：波特五力分析

第十三章：价格分析

第 14 章：竞争格局

  • 市场结构
  • 关键参与者
  • 关键参与者简介
    • Axios Systems
    • BMC Software Inc.
    • CA Technologies (Broadcom Inc.)
    • Cherwell Software LLC
    • Citrix Systems Inc.
    • Hewlett Packard Enterprise
    • International Business Machines Corporation (IBM)
    • Micro Focus International Plc
    • Microsoft Corporation
    • Oracle Corporation
    • ServiceNow
    • SysAid Technologies Ltd.
Product Code: SR112025A2329

The global cloud ITSM market size was valued at USD 10.2 Billion in 2024. Looking forward, IMARC Group estimates the market to reach USD 39.5 Billion by 2033, exhibiting a CAGR of 16.24% from 2025-2033. North America currently dominates the market, holding a market share of 42.1% in 2024. The market is fueled by increasing cloud computing adoption, increasing needs for remote IT support, and demands for low-cost, scalable solutions. Organizations require better service delivery, quicker incident resolution, and better user experience, driving demand. Moreover, digital transformation efforts, growing information technology (IT) infrastructure complexity, and compliance requirements propel adoption. Automation, artificial intelligence (AI) integration, and self-service capabilities further driving cloud ITSM share, making it critical for contemporary IT operations in most industries.

A key contributor to the cloud ITSM space is the expanding use of digital transformation across verticals. With organizations moving toward digital platforms for enhancing efficiency, agility, and customer experience, they need agile IT service management solutions that are scalable and adaptive in nature. Cloud ITSM allows businesses to automate workflows, streamline operations, and easily facilitate remote teams. It lowers infrastructure expense and increases flexibility, which makes it best suited for fluid digital landscapes. This change also requires enhanced incident handling, quicker delivery of services, and compliance monitoring features that cloud-based ITSM solutions are well-positioned to deliver in a quickly changing IT environment.

The U.S. leads the cloud ITSM market with a share of 80.00% as a result of its robust technology base and widespread acceptance of digital transformation. Companies in the country are more and more adopting cloud-based IT service management solutions to facilitate remote work, enhance operational effectiveness, and increase service delivery. Growth is being driven by demand for automation, AI integration, and agile IT infrastructure. U.S.-based organizations are committing large amounts of money to innovation to remain competitive, emphasizing enhanced user experience as well as simplifying IT operations. Such an atmosphere renders the U.S. a center for innovative cloud ITSM development and implementation in numerous sectors.

Cloud ITSM Market Trends:

Increasing complexity of IT environments

The accelerating rate of technological advancements leading to increasingly complex IT infrastructures is propelling the market growth. Moreover, the growing demand for highly efficient service management solutions capable of navigating the organization's intricate networks that comprise cloud services, mobile devices, virtualization, and the Internet of Things (IoT) components is positively influencing the market growth. For instance, the IoT industry is forecasted to grow from over 15 billion devices in 2015 to more than 75 billion devices by 2025. Along with this, the widespread adoption of cloud ITSM, as it is highly adaptive and scalable, enabling organizations to respond swiftly to challenges and opportunities, is anticipated to drive the market growth. Moreover, the centralized nature of cloud ITSM that allows for easier and more unified management of resources simplifying administrative tasks and reducing the risks of inefficiencies and errors, is providing remunerative growth opportunities for the market growth.

Rising focus on business efficiencies and agile IT services

The increasing need for quick adaptability to market changes, coupled with the growing emphasis on resource optimization, is propelling the market growth. Moreover, the widespread demand for cloud ITSM services, as it offers a modular and adaptable framework that organizations can customize based on their unique requirements, is positively impacting the market growth. In line with this, the rising service application, as it facilitates effective resource allocation, automates repetitive tasks, and provides real-time insights into system performance, allowing organizations to make informed decisions, is bolstering the market growth. Furthermore, the growing support by cloud ITSM to DevOps initiatives, which aim to bring development and operations teams closer together, thus streamlining processes and reducing time-to-market for new products or features, is catalyzing the market growth. Along with this, the incorporation of cloud ITSM services enabling organizations to react quickly to market changes and opportunities, further enhancing business efficiencies, is stimulating the cloud ITSM market growth.

Growing prevalence of remote work

The rising shift towards remote work, which is posing unique challenges for IT departments, such as ensuring data security and providing access to enterprise applications, are major factors catalyzing the market growth. According to Forbes, as of 2024, 12.7% of full-time employees in India worked from home, while 28.2% worked in a hybrid model. In line with this, the escalating adoption of cloud ITSM solutions, as they offer the flexibility and scalability needed to manage a distributed workforce effectively, is stimulating the market growth. Moreover, the growing security protocols inherent in many cloud ITSM platforms that help organizations safeguard their sensitive data even when accessed from multiple locations are acting as a growth-inducing factor. Along with this, the increasing adoption of cloud ITSM systems, equipped with features that monitor network performance in real-time, allowing for prompt identification and resolution of issues, is another major factor enhancing the market growth. Furthermore, the rising remote working conditions, emphasizing the importance of cloud ITSM solutions in managing a distributed workforce while maintaining high levels of performance and security, are offering remunerative opportunities in the cloud ITSM market outlook.

Cloud ITSM Industry Segmentation:

Analysis by Component:

  • Solutions
    • Operation and Performance Management
    • Service Portfolio Management
    • Service Desk Software
    • Dashboard Reporting and Analytics
    • Configuration and Change Management
  • Services
    • Professional Services
    • Managed Services

Based on the cloud ITSM market forecast, solutions have the largest share of 73.2% due to growing need for centralized platforms that simplify IT processes, automate processes, and improve service quality. Organizations want holistic solutions that provide incident, problem, change, and asset management in one console to eliminate complexity and enhance efficiency. Growing demand for real-time visibility, accelerated issue resolution, and enhanced user experience drives adoption. Cloud-based ITSM solutions are also simpler to implement, scale, and update, which makes them suitable for large organizations as well as small but expanding companies. With digital transformation speeding up, businesses look for strong end-to-end ITSM solutions that fit their changing infrastructure and compliance requirements, making solutions the central offering in the growing market.

Analysis by End User:

  • Large Enterprises
  • Small and Medium Enterprises

Large enterprises have the most market share of 60.2% in the cloud ITSM space because of their sophisticated IT infrastructure, higher operational needs, and growing need for unified service management solutions. Such organizations tend to operate in different regions and departments, necessitating scalable and centralized ITSM platforms for effective service management. In order to maintain productivity and compliance, cloud-based ITSM enables them to automate workflows, optimize procedures, and offer insight into IT operations. Large enterprises also have the kind of financial resources needed to invest in sophisticated technology like AI, machine learning (ML), and analytics, further propelling adoption. They are prominent users of cloud ITSM solutions to boost company agility and innovation because of their focus on digital transformation, risk management, and continuous service improvement.

Analysis by Vertical:

  • BFSI
  • IT and Telecommunication
  • Healthcare
  • Manufacturing
  • Retail
  • Education
  • Others

The IT and Communication industry leads the Cloud ITSM market with a share of 24.7% due to its continuous requirement for efficient, scalable, and responsive service management solutions. Being one of the most technologically savvy industries, it is dependent on efficient IT operations to handle intricate networks, data systems, and customer service platforms. The industry is under constant pressure to stay innovative and high on service uptime, which results in increased use of cloud-based ITSM to resolve incidents faster, automate tasks, and get real-time insights. The further acceleration of digital services, remote communication solutions, and cloud infrastructure also fuels demand. As dependence on online platforms increases and customers' expectations heighten, Communication and IT companies are at the forefront in the use of innovative Cloud ITSM solutions to upgrade business operations and service excellence.

Regional Analysis:

  • North America
    • United States
    • Canada
  • Asia Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia
    • Indonesia
    • Others
  • Europe
    • Germany
    • France
    • United Kingdom
    • Italy
    • Spain
    • Russia
    • Others
  • Latin America
    • Brazil
    • Mexico
    • Others
  • Middle East and Africa

North America is the largest market for Cloud ITSM with a total share of 42.1% due to its sophisticated technological backbone, high cloud penetration, and established presence of key IT service providers. Enterprises in the region are also first movers in adopting digital transformation policies, with a focus on automation, AI, and remote workforce enablement. Increasing requirements for effective IT operations, quick incident response, and enhanced user experience have escalated demand for cloud-based ITSM solutions. Furthermore, tight regulatory compliance regulations and growing concerns related to cybersecurity even more escalate the demand for high-performing and scalable ITSM platforms. Involvement in innovation under the backing of mature IT infrastructure and trained employees keeps North America on the cusp of leading the development and adoption of cloud-based ITSM in industries ranging from healthcare, finance, to manufacturing.

Key Regional Takeaways:

United States Cloud ITSM Market Analysis

The United States is witnessing increased cloud ITSM adoption due to the rising adoption of cloud across various industries. According to reports, cloud adoption is widespread, as 98% of U.S. organizations use cloud technology, 60% store sensitive banking data in the cloud, and 73% prefer hybrid cloud models for scalability and security. Organizations are shifting from traditional ITSM solutions to agile, scalable, cloud-based platforms to support dynamic business environments. Cloud integration is becoming a priority for enhancing service delivery, operational efficiency, and agility. As cloud computing becomes mainstream, cloud ITSM is evolving as a necessary solution to manage complex IT infrastructures. This transformation is reshaping service management frameworks, enabling organizations to streamline workflows, automate processes, and meet compliance requirements effectively. The demand for responsive and resilient service management tools is rising as enterprises scale their cloud environments. This push toward modern IT service ecosystems reflects a broader strategy focused on optimizing IT resources while maintaining service reliability and flexibility in real-time operations.

Asia Pacific Cloud ITSM Market Analysis

Asia-Pacific is experiencing a surge in cloud ITSM adoption driven by the rapid growth of small and medium enterprises. According to a report, the Indian MSME sector is projected to grow to USD 1 Trillion by 2028. The number of MSMEs in the country is expected to grow from 6.3 crore to around 7.5 crore over the coming years, growing at a projected CAGR of 2.5%. These organizations are increasingly recognizing the cost-efficiency, flexibility, and scalability of cloud-based IT service management tools. As SMEs digitize operations and expand their IT footprints, cloud ITSM platforms offer centralized control and faster response times to service requests and incidents. With competitive pressures and evolving customer expectations, SMEs are prioritizing solutions that enhance IT governance and service delivery without substantial upfront infrastructure investments. Cloud ITSM also supports remote administration, ideal for distributed and growing teams. As SME-driven economies modernize, the reliance on streamlined IT operations intensifies, accelerating the integration of cloud-based ITSM tools. This trend continues to shape the region's digital transformation strategies across industries.

Europe Cloud ITSM Market Analysis

Europe is witnessing cloud ITSM adoption accelerating due to rising remote working environments, emphasizing the need for scalable, cloud-based solutions that can manage a distributed workforce. For instance, in 2024, 12.3% of the EU workforce in the tech sector is working remotely. As remote work becomes embedded in operational models, organizations demand flexible IT service management capable of supporting geographically dispersed employees. Cloud ITSM enables consistent service delivery, incident tracking, and system monitoring across remote locations, ensuring business continuity. These solutions also provide real-time insights and automation, improving efficiency and reducing service disruptions. Scalability remains critical, allowing companies to adjust resources in response to changing workforce dynamics. With hybrid workforces now the norm, cloud-based ITSM tools are essential for maintaining performance standards and user satisfaction. Organizations in the region increasingly prioritize solutions that integrate with existing cloud infrastructures to support long-term workforce decentralization strategies.

Latin America Cloud ITSM Market Analysis

Latin America is embracing cloud ITSM as the IT sector and services continue to grow across the region. Expanding IT infrastructures are pushing organizations to adopt efficient service management frameworks that can scale with increasing demand. According to Statista, the IT services market in Brazil is expected to witness a significant increase in revenue, reaching an estimated value of USD 23.67 Billion by 2025. Cloud ITSM tools offer improved agility, streamlined workflows, and real-time service monitoring, aligning with the region's digitalization goals. The rising dependence on IT-driven business models necessitates solutions that support service delivery excellence and performance optimization in dynamic environments.

Middle East and Africa Cloud ITSM Market Analysis

The Middle East and Africa are experiencing increased adoption of cloud ITSM due to growing investment in ICT. Organizations are allocating resources to digital transformation initiatives that require robust service management platforms. For instance, Dubai has the largest data center ecosystem in the UAE, with 18 colocation data centers, 237 cloud service providers, and 18 network fabric providers. Cloud ITSM enables centralized oversight, service automation, and scalability aligned with ICT development strategies. This momentum is driving regional interest in cloud-based ITSM as a foundational component of efficient, resilient, and future-ready digital infrastructure.

Competitive Landscape:

The market leaders in cloud ITSM are continuously innovating new capabilities and features for their cloud ITSM solutions, such as utilizing AI and ML algorithms for automated decision-making, predictive analysis, and improving user experience. In addition, the key players are engaging in strategic acquisitions and collaborations to expand their services and target new customers. Moreover, businesses are providing custom solutions that encompass specialized ITSM platforms for industries such as healthcare, manufacturing, and education. Furthermore, they are also offering custom modules that can be tailored as per the individual business needs. Apart from this, most businesses are also taking their businesses across the globe to leverage emerging markets, establishing local data centers that are in line with the regional compliance. Additionally, organizations are providing comprehensive training and support schemes that facilitate increased adoption rates as well as guarantee customers to reap maximum benefits from their investments.

The report provides a comprehensive analysis of the competitive landscape in the Cloud ITSM market with detailed profiles of all major companies, including:

  • Axios Systems
  • BMC Software Inc.
  • CA Technologies (Broadcom Inc.)
  • Cherwell Software LLC
  • Citrix Systems Inc.
  • Hewlett Packard Enterprise
  • International Business Machines Corporation (IBM)
  • Micro Focus International Plc
  • Microsoft Corporation
  • Oracle Corporation
  • ServiceNow
  • SysAid Technologies Ltd.

Key Questions Answered in This Report

  • 1.How big is the cloud ITSM market?
  • 2.What is the future outlook of cloud ITSM market?
  • 3.What are the key factors driving the cloud ITSM market?
  • 4.Which region accounts for the largest cloud ITSM market share?
  • 5.Which are the leading companies in the global cloud ITSM market?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Cloud ITSM Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Component

  • 6.1 Solutions
    • 6.1.1 Market Trends
    • 6.1.2 Major Types
      • 6.1.2.1 Operation and Performance Management
      • 6.1.2.2 Service Portfolio Management
      • 6.1.2.3 Service Desk Software
      • 6.1.2.4 Dashboard Reporting and Analytics
      • 6.1.2.5 Configuration and Change Management
    • 6.1.3 Market Forecast
  • 6.2 Services
    • 6.2.1 Market Trends
    • 6.2.2 Major Types
      • 6.2.2.1 Professional Services
      • 6.2.2.2 Managed Services
    • 6.2.3 Market Forecast

7 Market Breakup by End User

  • 7.1 Large Enterprises
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Small and Medium Enterprises
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast

8 Market Breakup by Vertical

  • 8.1 BFSI
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 IT and Telecommunication
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Healthcare
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Manufacturing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Retail
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast
  • 8.6 Education
    • 8.6.1 Market Trends
    • 8.6.2 Market Forecast
  • 8.7 Others
    • 8.7.1 Market Trends
    • 8.7.2 Market Forecast

9 Market Breakup by Region

  • 9.1 North America
    • 9.1.1 United States
      • 9.1.1.1 Market Trends
      • 9.1.1.2 Market Forecast
    • 9.1.2 Canada
      • 9.1.2.1 Market Trends
      • 9.1.2.2 Market Forecast
  • 9.2 Asia Pacific
    • 9.2.1 China
      • 9.2.1.1 Market Trends
      • 9.2.1.2 Market Forecast
    • 9.2.2 Japan
      • 9.2.2.1 Market Trends
      • 9.2.2.2 Market Forecast
    • 9.2.3 India
      • 9.2.3.1 Market Trends
      • 9.2.3.2 Market Forecast
    • 9.2.4 South Korea
      • 9.2.4.1 Market Trends
      • 9.2.4.2 Market Forecast
    • 9.2.5 Australia
      • 9.2.5.1 Market Trends
      • 9.2.5.2 Market Forecast
    • 9.2.6 Indonesia
      • 9.2.6.1 Market Trends
      • 9.2.6.2 Market Forecast
    • 9.2.7 Others
      • 9.2.7.1 Market Trends
      • 9.2.7.2 Market Forecast
  • 9.3 Europe
    • 9.3.1 Germany
      • 9.3.1.1 Market Trends
      • 9.3.1.2 Market Forecast
    • 9.3.2 France
      • 9.3.2.1 Market Trends
      • 9.3.2.2 Market Forecast
    • 9.3.3 United Kingdom
      • 9.3.3.1 Market Trends
      • 9.3.3.2 Market Forecast
    • 9.3.4 Italy
      • 9.3.4.1 Market Trends
      • 9.3.4.2 Market Forecast
    • 9.3.5 Spain
      • 9.3.5.1 Market Trends
      • 9.3.5.2 Market Forecast
    • 9.3.6 Russia
      • 9.3.6.1 Market Trends
      • 9.3.6.2 Market Forecast
    • 9.3.7 Others
      • 9.3.7.1 Market Trends
      • 9.3.7.2 Market Forecast
  • 9.4 Latin America
    • 9.4.1 Brazil
      • 9.4.1.1 Market Trends
      • 9.4.1.2 Market Forecast
    • 9.4.2 Mexico
      • 9.4.2.1 Market Trends
      • 9.4.2.2 Market Forecast
    • 9.4.3 Others
      • 9.4.3.1 Market Trends
      • 9.4.3.2 Market Forecast
  • 9.5 Middle East and Africa
    • 9.5.1 Market Trends
    • 9.5.2 Market Breakup by Country
    • 9.5.3 Market Forecast

10 SWOT Analysis

  • 10.1 Overview
  • 10.2 Strengths
  • 10.3 Weaknesses
  • 10.4 Opportunities
  • 10.5 Threats

11 Value Chain Analysis

12 Porters Five Forces Analysis

  • 12.1 Overview
  • 12.2 Bargaining Power of Buyers
  • 12.3 Bargaining Power of Suppliers
  • 12.4 Degree of Competition
  • 12.5 Threat of New Entrants
  • 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

  • 14.1 Market Structure
  • 14.2 Key Players
  • 14.3 Profiles of Key Players
    • 14.3.1 Axios Systems
      • 14.3.1.1 Company Overview
      • 14.3.1.2 Product Portfolio
      • 14.3.1.3 Financials
    • 14.3.2 BMC Software Inc.
      • 14.3.2.1 Company Overview
      • 14.3.2.2 Product Portfolio
      • 14.3.2.3 SWOT Analysis
    • 14.3.3 CA Technologies (Broadcom Inc.)
      • 14.3.3.1 Company Overview
      • 14.3.3.2 Product Portfolio
      • 14.3.3.3 Financials
      • 14.3.3.4 SWOT Analysis
    • 14.3.4 Cherwell Software LLC
      • 14.3.4.1 Company Overview
      • 14.3.4.2 Product Portfolio
    • 14.3.5 Citrix Systems Inc.
      • 14.3.5.1 Company Overview
      • 14.3.5.2 Product Portfolio
      • 14.3.5.3 Financials
      • 14.3.5.4 SWOT Analysis
    • 14.3.6 Hewlett Packard Enterprise
      • 14.3.6.1 Company Overview
      • 14.3.6.2 Product Portfolio
      • 14.3.6.3 Financials
      • 14.3.6.4 SWOT Analysis
    • 14.3.7 International Business Machines Corporation (IBM)
      • 14.3.7.1 Company Overview
      • 14.3.7.2 Product Portfolio
      • 14.3.7.3 Financials
      • 14.3.7.4 SWOT Analysis
    • 14.3.8 Micro Focus International Plc
      • 14.3.8.1 Company Overview
      • 14.3.8.2 Product Portfolio
      • 14.3.8.3 Financials
    • 14.3.9 Microsoft Corporation
      • 14.3.9.1 Company Overview
      • 14.3.9.2 Product Portfolio
      • 14.3.9.3 Financials
      • 14.3.9.4 SWOT Analysis
    • 14.3.10 Oracle Corporation
      • 14.3.10.1 Company Overview
      • 14.3.10.2 Product Portfolio
      • 14.3.10.3 Financials
      • 14.3.10.4 SWOT Analysis
    • 14.3.11 ServiceNow
      • 14.3.11.1 Company Overview
      • 14.3.11.2 Product Portfolio
      • 14.3.11.3 Financials
      • 14.3.11.4 SWOT Analysis
    • 14.3.12 SysAid Technologies Ltd.
      • 14.3.12.1 Company Overview
      • 14.3.12.2 Product Portfolio

List of Figures

  • Figure 1: Global: Cloud ITSM Market: Major Drivers and Challenges
  • Figure 2: Global: Cloud ITSM Market: Sales Value (in Billion USD), 2019-2024
  • Figure 3: Global: Cloud ITSM Market: Breakup by Component (in %), 2024
  • Figure 4: Global: Cloud ITSM Market: Breakup by End User (in %), 2024
  • Figure 5: Global: Cloud ITSM Market: Breakup by Vertical (in %), 2024
  • Figure 6: Global: Cloud ITSM Market: Breakup by Region (in %), 2024
  • Figure 7: Global: Cloud ITSM Market Forecast: Sales Value (in Billion USD), 2025-2033
  • Figure 8: Global: Cloud ITSM (Solutions) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 9: Global: Cloud ITSM (Solutions) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 10: Global: Cloud ITSM (Services) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 11: Global: Cloud ITSM (Services) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 12: Global: Cloud ITSM (Large Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 13: Global: Cloud ITSM (Large Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 14: Global: Cloud ITSM (Small and Medium Enterprises) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 15: Global: Cloud ITSM (Small and Medium Enterprises) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 16: Global: Cloud ITSM (BFSI) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 17: Global: Cloud ITSM (BFSI) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 18: Global: Cloud ITSM (IT and Telecommunication) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 19: Global: Cloud ITSM (IT and Telecommunication) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 20: Global: Cloud ITSM (Healthcare) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 21: Global: Cloud ITSM (Healthcare) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 22: Global: Cloud ITSM (Manufacturing) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 23: Global: Cloud ITSM (Manufacturing) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 24: Global: Cloud ITSM (Retail) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 25: Global: Cloud ITSM (Retail) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 26: Global: Cloud ITSM (Education) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 27: Global: Cloud ITSM (Education) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 28: Global: Cloud ITSM (Other Verticals) Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 29: Global: Cloud ITSM (Other Verticals) Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 30: North America: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 31: North America: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 32: United States: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 33: United States: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 34: Canada: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 35: Canada: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 36: Asia Pacific: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 37: Asia Pacific: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 38: China: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 39: China: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 40: Japan: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 41: Japan: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 42: India: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 43: India: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 44: South Korea: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 45: South Korea: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 46: Australia: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 47: Australia: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 48: Indonesia: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 49: Indonesia: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 50: Others: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 51: Others: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 52: Europe: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 53: Europe: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 54: Germany: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 55: Germany: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 56: France: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 57: France: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 58: United Kingdom: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 59: United Kingdom: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 60: Italy: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 61: Italy: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 62: Spain: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 63: Spain: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 64: Russia: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 65: Russia: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 66: Others: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 67: Others: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 68: Latin America: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 69: Latin America: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 70: Brazil: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 71: Brazil: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 72: Mexico: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 73: Mexico: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 74: Others: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 75: Others: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 76: Middle East and Africa: Cloud ITSM Market: Sales Value (in Million USD), 2019 & 2024
  • Figure 77: Middle East and Africa: Cloud ITSM Market Breakup by Country (in %), 2024
  • Figure 78: Middle East and Africa: Cloud ITSM Market Forecast: Sales Value (in Million USD), 2025-2033
  • Figure 79: Global: Cloud ITSM Industry: SWOT Analysis
  • Figure 80: Global: Cloud ITSM Industry: Value Chain Analysis
  • Figure 81: Global: Cloud ITSM Industry: Porter's Five Forces Analysis

List of Tables

  • Table 1: Global: Cloud ITSM Market: Key Industry Highlights, 2024 and 2033
  • Table 2: Global: Cloud ITSM Market Forecast: Breakup by Component (in Million USD), 2025-2033
  • Table 3: Global: Cloud ITSM Market Forecast: Breakup by End User (in Million USD), 2025-2033
  • Table 4: Global: Cloud ITSM Market Forecast: Breakup by Vertical (in Million USD), 2025-2033
  • Table 5: Global: Cloud ITSM Market Forecast: Breakup by Region (in Million USD), 2025-2033
  • Table 6: Global: Cloud ITSM Market Structure
  • Table 7: Global: Cloud ITSM Market: Key Players