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云端ITSM市场规模、份额和成长分析（按交付类型、部署类型、组织规模、最终用户产业和地区划分）－产业预测（2026-2033年）

市场调查报告书

商品编码

1900176

云端ITSM市场规模、份额和成长分析（按交付类型、部署类型、组织规模、最终用户产业和地区划分）－产业预测（2026-2033年）

Cloud ITSM Market Size, Share, and Growth Analysis, By Offering (Solutions, Services), By Deployment Mode (Public Cloud, Private Cloud), By Organization Size, By End Use Industry, By Region - Industry Forecast 2026-2033

出版日期: 2025年12月17日 | 出版商:

SkyQuest | 英文 197 Pages | 商品交期: 3-5个工作天内

价格

简介目录

全球云端 ITSM 市场规模预计在 2024 年达到 94.3 亿美元，从 2025 年的 109.7 亿美元成长到 2033 年的 369.8 亿美元，在预测期（2026-2033 年）内复合年增长率为 16.4%。

随着越来越多的企业采用云端解决方案来优化其IT服务，云端IT服务管理（ITSM）市场正经历显着成长。云端ITSM具有柔软性、扩充性和成本效益等优势，有助于简化营运并提升服务交付能力。推动这一成长的关键因素包括数位转型计画的激增、对远距办公解决方案的需求以及对更高IT效率的追求。云端ITSM提供包括事件管理、问题管理和变更管理在内的多种服务，并支援流程自动化和增强IT团队间的协作，从而为员工和客户带来卓越的使用者体验。主要市场参与者正利用人工智慧和机器学习等先进功能进行创新，混合ITSM解决方案也正在出现，以满足各种不同的组织需求。

全球云端ITSM市场驱动因素

全球云端IT服务管理（ITSM）市场的发展动力源自于云端IT服务管理解决方案为企业带来的许多优势，包括无与伦比的扩充性和柔软性。这些解决方案使企业能够轻鬆调整ITSM资源，以应对不断变化的需求和工作负载，从而消除传统实体基础设施的限制。这种敏捷性有助于提升服务交付效率，使企业能够有效支援不断变化的业务需求，并在各自的市场中保持竞争优势。因此，向云端ITSM解决方案的转型势头持续强劲，并正在改变企业管理IT服务的方式。

全球云端IT服务管理市场限制因素

儘管云端IT服务管理（ITSM）供应商在安全通讯协定投入巨资，但对资料外洩、未授权存取和资料遗失等潜在风险的担忧仍然影响着企业的决策。这些担忧导致一些公司在将敏感的ITSM流程和资料迁移到云端解决方案时持谨慎态度。与安全措施和合规性问题相关的风险认知是阻碍因素，使得企业不愿优先保护其关键资讯。因此，这些因素可能会阻碍云端ITSM服务的广泛应用，凸显了製定全面策略以缓解这些安全隐患的必要性。

全球云端ITSM市场趋势

全球云端IT服务管理（ITSM）市场正经历着向混合云端模式的重大转变，各组织都在寻求提升其IT服务管理能力。这一趋势的驱动力在于对柔软性和扩充性的需求，使企业能够有效地整合本地、私有云端和公共云端资源。采用混合模式能够帮助企业优化服务管理流程，同时应对合规性和资料安全的挑战。因此，云端ITSM供应商正致力于开发统一的管理解决方案，以实现跨不同云端环境的平稳运行，帮助组织高效管理IT服务，而无需考虑部署模式。

北美洲
- 美国
- 加拿大
欧洲
- 德国
- 西班牙
- 法国
- 英国
- 义大利
- 其他欧洲地区
亚太地区
- 中国
- 印度
- 日本
- 韩国
- 亚太其他地区
拉丁美洲
- 巴西
- 其他拉丁美洲地区
中东和非洲
- 海湾合作委员会国家
- 南非
- 其他中东和非洲地区

竞争资讯

前五大公司对比
主要企业的市场定位（2025 年）
主要市场参与者所采取的策略
近期市场趋势
公司市占率分析（2025 年）
主要企业公司简介
- 公司详情
- 产品系列分析
- 依业务板块进行公司股票分析
- 2023-2025年营收年比比较

主要企业简介

4ME（Netherlands）
Aisera（United States）
Atlassian（Australia）
BMC Software（United States）
Broadcom（United States）
EasyVista（France）
Efecte（Finland）
Freshworks（United States）
GOTO（United States）
HaloITSM（United Kingdom）
Hornbill（United Kingdom）
IBM（United States）
InvGate（Argentina）

结论与建议

简介目录

Product Code: SQMIG45C2051

Global Cloud ITSM Market size was valued at USD 9.43 Billion in 2024 and is poised to grow from USD 10.97 Billion in 2025 to USD 36.98 Billion by 2033, growing at a CAGR of 16.4% during the forecast period (2026-2033).

The global cloud IT service management (ITSM) market is witnessing significant expansion as organizations increasingly adopt cloud-based solutions to optimize their IT services. With benefits such as flexibility, scalability, and cost-effectiveness, cloud ITSM supports businesses in streamlining operations and enhancing service delivery. Driving factors include a surge in digital transformation efforts, the demand for remote work solutions, and the imperative to boost IT efficiency. Cloud ITSM offers a variety of services, including incident, problem, and change management, allowing for process automation and improved collaboration among IT teams, resulting in a superior user experience for employees and customers. Leading market players are innovating with advanced features like artificial intelligence and machine learning, while hybrid ITSM solutions are emerging to meet diverse organizational demands.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud ITSM market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud ITSM Market Segments Analysis

Global Cloud ITSM Market is segmented by Offering, Deployment Mode, Organization Size, End Use Industry and region. Based on Offering, the market is segmented into Solutions and Services. Based on Deployment Mode, the market is segmented into Public Cloud, Private Cloud and Hybrid Cloud. Based on Organization Size, the market is segmented into SMEs and Large Enterprises. Based on End Use Industry, the market is segmented into BFSI, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, IT & ITeS, Manufacturing, Media & Entertainment, Retail & Consumer Goods, Telecommunications and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud ITSM Market

The Global Cloud ITSM market is propelled by the advantages that cloud-based IT Service Management solutions provide to businesses, including unmatched scalability and flexibility. These solutions empower organizations to effortlessly adjust their ITSM resources in response to fluctuating demands and workloads, eliminating the constraints associated with traditional physical infrastructure. This level of agility fosters enhanced service delivery, allowing companies to effectively support their ever-changing business requirements and maintain a competitive edge in their respective markets. As a result, the shift towards cloud ITSM solutions continues to gain momentum, transforming the way organizations manage their IT services.

Restraints in the Global Cloud ITSM Market

Despite significant investments by cloud ITSM providers in security protocols, apprehensions regarding data breaches, unauthorized access, and the potential for data loss continue to influence organizations' decision-making. These concerns lead some businesses to be cautious about transitioning their sensitive ITSM processes and data to cloud-based solutions. The perceived risks surrounding security measures and possible compliance issues serve as restraints, causing hesitation among organizations that prioritize safeguarding their critical information. As a result, these factors can hinder the widespread adoption of cloud ITSM services, emphasizing the need for comprehensive strategies to alleviate such security-related anxieties.

Market Trends of the Global Cloud ITSM Market

The global Cloud IT Service Management (ITSM) market is experiencing a significant shift towards hybrid cloud adoption, as organizations seek to enhance their IT service management capabilities. This trend is driven by the need for flexibility and scalability, allowing businesses to effectively combine on-premises, private cloud, and public cloud resources. By adopting a hybrid model, companies can optimize their service management processes while addressing compliance and data security challenges. Consequently, Cloud ITSM providers are increasingly focusing on developing integrated management solutions that facilitate smooth operations across diverse cloud environments, ensuring organizations can efficiently manage their IT services no matter the deployment model.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Drivers & Opportunities
- Restraints & Challenges
Porters Analysis
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Market Attractiveness Index, 2025
PESTEL Analysis
Macro-Economic Indicators
Value Chain Analysis
Pricing Analysis
Regulatory Landscape
Case Studies

Global Cloud ITSM Market Size by Offering & CAGR (2026-2033)

Market Overview
Solutions
- Service Portfolio Management
- Configuration & Change Management
- Service Desk Software
- Operations & Performance Management
- Dashboard, Reporting & Analytics
Services
- Professional Services
- Managed Services

Global Cloud ITSM Market Size by Deployment Mode & CAGR (2026-2033)

Market Overview
Public Cloud
Private Cloud
Hybrid Cloud

Global Cloud ITSM Market Size by Organization Size & CAGR (2026-2033)

Market Overview
SMEs
Large Enterprises

Global Cloud ITSM Market Size by End Use Industry & CAGR (2026-2033)

Market Overview
BFSI
Education
Energy & Utilities
Government & Public Sector
Healthcare & Life Sciences
IT & ITeS
Manufacturing
Media & Entertainment
Retail & Consumer Goods
Telecommunications
Others

Global Cloud ITSM Market Size & CAGR (2026-2033)

North America (Offering, Deployment Mode, Organization Size, End Use Industry)
- US
- Canada
Europe (Offering, Deployment Mode, Organization Size, End Use Industry)
- Germany
- Spain
- France
- UK
- Italy
- Rest of Europe
Asia Pacific (Offering, Deployment Mode, Organization Size, End Use Industry)
- China
- India
- Japan
- South Korea
- Rest of Asia-Pacific
Latin America (Offering, Deployment Mode, Organization Size, End Use Industry)
- Brazil
- Rest of Latin America
Middle East & Africa (Offering, Deployment Mode, Organization Size, End Use Industry)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2025
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2025
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

4ME (Netherlands)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Aisera (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Atlassian (Australia)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
BMC Software (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Broadcom (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
EasyVista (France)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Efecte (Finland)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Freshworks (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
GOTO (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
HaloITSM (United Kingdom)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Hornbill (United Kingdom)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM (United States)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
InvGate (Argentina)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments