2023-2027 年客户参与解决方案的全球市场

预计 2022 年至 2027 年，客户参与解决方案市场将成长 116.0767 亿美元，预测期内年复合成长率为 10.8%。

该报告包括对客户参与解决方案市场的总体分析、市场规模和预测、趋势、成长促进因素、挑战以及涵盖约 25 家供应商的供应商分析。

它提供了对当前市场状况、最新趋势和促进因素以及整体市场环境的最新分析。该市场的驱动因素包括越来越多地采用电子商务商业模式、客户服务的重要性日益增加以及人工智慧和客户参与解决方案的整合。

研究指出，日益增长的社交互动需求是未来年度推动客户参与解决方案市场成长的关键要素之一。此外，将分析整合到客户参与解决方案中以及智慧型手机和互联网的日益使用将带来巨大的市场需求。

目录

第1章执行摘要

• 市场概况

第2章市场形势

• 市场生态系统

第3章市场规模

• 市场定义
• 细分市场分析
• 2022 年市场规模
• 2022-2027年市场预测

第4章市场规模实绩

• 2017-2021 年全球客户参与解决方案市场
• 2017-2021 年按成分分類的细分市场分析
• 2017-2021年按发展分類的细分市场分析
• 2017-2021 年区域細項分析
• 2017-2021 年国家細項分析

第5章力分析

• 五力摘要
• 买方议价能力
• 供应商的议价能力
• 新进入者的威胁
• 替代的威胁
• 竞争威胁
• 市场状况

第6章市场区隔：按组成部分

• 细分市场
• 比较：逐个组件
• 解决方案：2022-2027 年市场规模与预测
• 服务：2022-2027 年市场规模与预测
• 市场机会：按组成部分

第7章市场区隔：依部署

• 细分市场
• 比较：按部署
• 云端：2022-2027 年市场规模与预测
• 本地：2022-2027 年市场规模与预测
• 市场机会：按部署

第8章客户形势

• 客户形势概览

第9章地区形势

• 区域细分
• 区域比较
• 北美：2022-2027 年市场规模与预测
• 欧洲：2022-2027 年市场规模与预测
• 亚太地区：2022-2027 年市场规模与预测
• 中东和非洲：2022-2027 年市场规模与预测
• 南美洲：2022-2027年市场规模与预测
• 美国：2022-2027 年市场规模与预测
• 英国：2022-2027 年市场规模与预测
• 中国：2022-2027年市场规模及预测
• 日本：2022-2027 年市场规模与预测
• 法国：2022-2027年市场规模与预测
• 市场机会：按地区

第10章促进因素、挑战与趋势

• 市场促进因素
• 市场挑战
• 促进因素和挑战的影响
• 市场趋势

第11章供应商形势

• 概述
• 供应商形势
• 混乱的情况
• 产业风险

第12章供应商分析

• 交易厂商
• 供应商市场定位
• Avaya LLC
• Calabrio Inc.
• Freshworks Inc.
• Genesys Telecommunications Laboratories Inc.
• International Business Machines Corp.
• Microsoft Corp.
• NICE Ltd.
• Open Text Corp.
• Oracle Corp.
• Pegasystems Inc.
• Pitney Bowes Inc.
• Salesforce Inc.
• SAP SE
• ServiceNow Inc.
• Verint Systems Inc.

第13章附录

Customer Engagement Solutions Market 2023-2027

The customer engagement solutions market is forecasted to grow by USD 11607.67 mn during 2022-2027, accelerating at a CAGR of 10.8% during the forecast period. The report on the customer engagement solutions market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of e-commerce business models, increasing importance of customer services, and integration of AI with customer engagement solutions.

Technavio's customer engagement solutions market is segmented as below:

By Component

• Solutions
• Services

By Deployment

• Cloud
• On-premises

By Geography

• North America
• Europe
• APAC
• Middle East and Africa
• South America

This study identifies the growing demand for social interaction as one of the prime reasons driving the customer engagement solutions market growth during the next few years. Also, integration of analytics into customer engagement solutions and increasing smartphone and internet usage will lead to sizable demand in the market.

The report on the customer engagement solutions market covers the following areas:

• Customer engagement solutions market sizing
• Customer engagement solutions market forecast
• Customer engagement solutions market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading customer engagement solutions market vendors that include Accenture Plc, Avaya LLC, Calabrio Inc., Crmnext, eGain Corp., Enghouse Systems Ltd., Freshworks Inc., Genesys Telecommunications Laboratories Inc., IFS World Operations AB, International Business Machines Corp., Microsoft Corp., NICE Ltd., Open Text Corp., Oracle Corp., Pegasystems Inc., Pitney Bowes Inc., Salesforce Inc., SAP SE, ServiceNow Inc., and Verint Systems Inc.. Also, the customer engagement solutions market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market by Geography
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
• Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global customer engagement solutions market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on global customer engagement solutions market 2017 - 2021 ($ million)
• 4.2 Component Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
• 4.3 Deployment Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Component

• 6.1 Market segments
• Exhibit 30: Chart on Component - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
• 6.2 Comparison by Component
• Exhibit 32: Chart on Comparison by Component
• Exhibit 33: Data Table on Comparison by Component
• 6.3 Solutions - Market size and forecast 2022-2027
• Exhibit 34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibit 35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibit 36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
• 6.4 Services - Market size and forecast 2022-2027
• Exhibit 38: Chart on Services - Market size and forecast 2022-2027 ($ million)
• Exhibit 39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
• Exhibit 40: Chart on Services - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Services - Year-over-year growth 2022-2027 (%)
• 6.5 Market opportunity by Component
• Exhibit 42: Market opportunity by Component ($ million)
• Exhibit 43: Data Table on Market opportunity by Component ($ million)

7 Market Segmentation by Deployment

• 7.1 Market segments
• Exhibit 44: Chart on Deployment - Market share 2022-2027 (%)
• Exhibit 45: Data Table on Deployment - Market share 2022-2027 (%)
• 7.2 Comparison by Deployment
• Exhibit 46: Chart on Comparison by Deployment
• Exhibit 47: Data Table on Comparison by Deployment
• 7.3 Cloud - Market size and forecast 2022-2027
• Exhibit 48: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibit 49: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibit 50: Chart on Cloud - Year-over-year growth 2022-2027 (%)
• Exhibit 51: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
• 7.4 On-premises - Market size and forecast 2022-2027
• Exhibit 52: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibit 53: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibit 54: Chart on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibit 55: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
• 7.5 Market opportunity by Deployment
• Exhibit 56: Market opportunity by Deployment ($ million)
• Exhibit 57: Data Table on Market opportunity by Deployment ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 59: Chart on Market share by geography 2022-2027 (%)
• Exhibit 60: Data Table on Market share by geography 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 61: Chart on Geographic comparison
• Exhibit 62: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 65: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 Europe - Market size and forecast 2022-2027
• Exhibit 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.5 APAC - Market size and forecast 2022-2027
• Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.6 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 75: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 76: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 77: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 78: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.7 South America - Market size and forecast 2022-2027
• Exhibit 79: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 81: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 82: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 83: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 85: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 86: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 UK - Market size and forecast 2022-2027
• Exhibit 87: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 88: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 89: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 90: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.10 China - Market size and forecast 2022-2027
• Exhibit 91: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 92: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 93: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibit 94: Data Table on China - Year-over-year growth 2022-2027 (%)
• 9.11 Japan - Market size and forecast 2022-2027
• Exhibit 95: Chart on Japan - Market size and forecast 2022-2027 ($ million)
• Exhibit 96: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
• Exhibit 97: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibit 98: Data Table on Japan - Year-over-year growth 2022-2027 (%)
• 9.12 France - Market size and forecast 2022-2027
• Exhibit 99: Chart on France - Market size and forecast 2022-2027 ($ million)
• Exhibit 100: Data Table on France - Market size and forecast 2022-2027 ($ million)
• Exhibit 101: Chart on France - Year-over-year growth 2022-2027 (%)
• Exhibit 102: Data Table on France - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity by geography
• Exhibit 103: Market opportunity by geography ($ million)
• Exhibit 104: Data Tables on Market opportunity by geography ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 105: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 107: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 108: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 109: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 110: Matrix on vendor position and classification
• 12.3 Avaya LLC
• Exhibit 111: Avaya LLC - Overview
• Exhibit 112: Avaya LLC - Product / Service
• Exhibit 113: Avaya LLC - Key offerings
• 12.4 Calabrio Inc.
• Exhibit 114: Calabrio Inc. - Overview
• Exhibit 115: Calabrio Inc. - Product / Service
• Exhibit 116: Calabrio Inc. - Key offerings
• 12.5 Freshworks Inc.
• Exhibit 117: Freshworks Inc. - Overview
• Exhibit 118: Freshworks Inc. - Product / Service
• Exhibit 119: Freshworks Inc. - Key offerings
• 12.6 Genesys Telecommunications Laboratories Inc.
• Exhibit 120: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibit 121: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibit 122: Genesys Telecommunications Laboratories Inc. - Key offerings
• 12.7 International Business Machines Corp.
• Exhibit 123: International Business Machines Corp. - Overview
• Exhibit 124: International Business Machines Corp. - Business segments
• Exhibit 125: International Business Machines Corp. - Key news
• Exhibit 126: International Business Machines Corp. - Key offerings
• Exhibit 127: International Business Machines Corp. - Segment focus
• 12.8 Microsoft Corp.
• Exhibit 128: Microsoft Corp. - Overview
• Exhibit 129: Microsoft Corp. - Business segments
• Exhibit 130: Microsoft Corp. - Key news
• Exhibit 131: Microsoft Corp. - Key offerings
• Exhibit 132: Microsoft Corp. - Segment focus
• 12.9 NICE Ltd.
• Exhibit 133: NICE Ltd. - Overview
• Exhibit 134: NICE Ltd. - Business segments
• Exhibit 135: NICE Ltd. - Key news
• Exhibit 136: NICE Ltd. - Key offerings
• Exhibit 137: NICE Ltd. - Segment focus
• 12.10 Open Text Corp.
• Exhibit 138: Open Text Corp. - Overview
• Exhibit 139: Open Text Corp. - Product / Service
• Exhibit 140: Open Text Corp. - Key news
• Exhibit 141: Open Text Corp. - Key offerings
• 12.11 Oracle Corp.
• Exhibit 142: Oracle Corp. - Overview
• Exhibit 143: Oracle Corp. - Business segments
• Exhibit 144: Oracle Corp. - Key news
• Exhibit 145: Oracle Corp. - Key offerings
• Exhibit 146: Oracle Corp. - Segment focus
• 12.12 Pegasystems Inc.
• Exhibit 147: Pegasystems Inc. - Overview
• Exhibit 148: Pegasystems Inc. - Product / Service
• Exhibit 149: Pegasystems Inc. - Key news
• Exhibit 150: Pegasystems Inc. - Key offerings
• 12.13 Pitney Bowes Inc.
• Exhibit 151: Pitney Bowes Inc. - Overview
• Exhibit 152: Pitney Bowes Inc. - Business segments
• Exhibit 153: Pitney Bowes Inc. - Key offerings
• Exhibit 154: Pitney Bowes Inc. - Segment focus
• 12.14 Salesforce Inc.
• Exhibit 155: Salesforce Inc. - Overview
• Exhibit 156: Salesforce Inc. - Product / Service
• Exhibit 157: Salesforce Inc. - Key news
• Exhibit 158: Salesforce Inc. - Key offerings
• 12.15 SAP SE
• Exhibit 159: SAP SE - Overview
• Exhibit 160: SAP SE - Business segments
• Exhibit 161: SAP SE - Key news
• Exhibit 162: SAP SE - Key offerings
• Exhibit 163: SAP SE - Segment focus
• 12.16 ServiceNow Inc.
• Exhibit 164: ServiceNow Inc. - Overview
• Exhibit 165: ServiceNow Inc. - Product / Service
• Exhibit 166: ServiceNow Inc. - Key news
• Exhibit 167: ServiceNow Inc. - Key offerings
• 12.17 Verint Systems Inc.
• Exhibit 168: Verint Systems Inc. - Overview
• Exhibit 169: Verint Systems Inc. - Product / Service
• Exhibit 170: Verint Systems Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 171: Inclusions checklist
• Exhibit 172: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 173: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 174: Research methodology
• Exhibit 175: Validation techniques employed for market sizing
• Exhibit 176: Information sources
• 13.5 List of abbreviations
• Exhibit 177: List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market by Geography
• Exhibits5: Executive Summary - Chart on Market Segmentation by Component
• Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibits18: Historic Market Size - Data Table on global customer engagement solutions market 2017 - 2021 ($ million)
• Exhibits19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
• Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
• Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
• Exhibits23: Five forces analysis - Comparison between 2022 and 2027
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
• Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
• Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
• Exhibits29: Chart on Market condition - Five forces 2022 and 2027
• Exhibits30: Chart on Component - Market share 2022-2027 (%)
• Exhibits31: Data Table on Component - Market share 2022-2027 (%)
• Exhibits32: Chart on Comparison by Component
• Exhibits33: Data Table on Comparison by Component
• Exhibits34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibits35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
• Exhibits36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
• Exhibits37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
• Exhibits38: Chart on Services - Market size and forecast 2022-2027 ($ million)
• Exhibits39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
• Exhibits40: Chart on Services - Year-over-year growth 2022-2027 (%)
• Exhibits41: Data Table on Services - Year-over-year growth 2022-2027 (%)
• Exhibits42: Market opportunity by Component ($ million)
• Exhibits43: Data Table on Market opportunity by Component ($ million)
• Exhibits44: Chart on Deployment - Market share 2022-2027 (%)
• Exhibits45: Data Table on Deployment - Market share 2022-2027 (%)
• Exhibits46: Chart on Comparison by Deployment
• Exhibits47: Data Table on Comparison by Deployment
• Exhibits48: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibits49: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
• Exhibits50: Chart on Cloud - Year-over-year growth 2022-2027 (%)
• Exhibits51: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
• Exhibits52: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibits53: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
• Exhibits54: Chart on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibits55: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
• Exhibits56: Market opportunity by Deployment ($ million)
• Exhibits57: Data Table on Market opportunity by Deployment ($ million)
• Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits59: Chart on Market share by geography 2022-2027 (%)
• Exhibits60: Data Table on Market share by geography 2022-2027 (%)
• Exhibits61: Chart on Geographic comparison
• Exhibits62: Data Table on Geographic comparison
• Exhibits63: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibits65: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibits66: Data Table on North America - Year-over-year growth 2022-2027 (%)
• Exhibits67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibits69: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• Exhibits71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibits73: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• Exhibits75: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits76: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibits77: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits78: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibits79: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibits81: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibits82: Data Table on South America - Year-over-year growth 2022-2027 (%)
• Exhibits83: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibits84: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibits85: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibits86: Data Table on US - Year-over-year growth 2022-2027 (%)
• Exhibits87: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits88: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibits89: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibits90: Data Table on UK - Year-over-year growth 2022-2027 (%)
• Exhibits91: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibits92: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibits93: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibits94: Data Table on China - Year-over-year growth 2022-2027 (%)
• Exhibits95: Chart on Japan - Market size and forecast 2022-2027 ($ million)
• Exhibits96: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
• Exhibits97: Chart on Japan - Year-over-year growth 2022-2027 (%)
• Exhibits98: Data Table on Japan - Year-over-year growth 2022-2027 (%)
• Exhibits99: Chart on France - Market size and forecast 2022-2027 ($ million)
• Exhibits100: Data Table on France - Market size and forecast 2022-2027 ($ million)
• Exhibits101: Chart on France - Year-over-year growth 2022-2027 (%)
• Exhibits102: Data Table on France - Year-over-year growth 2022-2027 (%)
• Exhibits103: Market opportunity by geography ($ million)
• Exhibits104: Data Tables on Market opportunity by geography ($ million)
• Exhibits105: Impact of drivers and challenges in 2022 and 2027
• Exhibits106: Overview on Criticality of inputs and Factors of differentiation
• Exhibits107: Overview on factors of disruption
• Exhibits108: Impact of key risks on business
• Exhibits109: Vendors covered
• Exhibits110: Matrix on vendor position and classification
• Exhibits111: Avaya LLC - Overview
• Exhibits112: Avaya LLC - Product / Service
• Exhibits113: Avaya LLC - Key offerings
• Exhibits114: Calabrio Inc. - Overview
• Exhibits115: Calabrio Inc. - Product / Service
• Exhibits116: Calabrio Inc. - Key offerings
• Exhibits117: Freshworks Inc. - Overview
• Exhibits118: Freshworks Inc. - Product / Service
• Exhibits119: Freshworks Inc. - Key offerings
• Exhibits120: Genesys Telecommunications Laboratories Inc. - Overview
• Exhibits121: Genesys Telecommunications Laboratories Inc. - Product / Service
• Exhibits122: Genesys Telecommunications Laboratories Inc. - Key offerings
• Exhibits123: International Business Machines Corp. - Overview
• Exhibits124: International Business Machines Corp. - Business segments
• Exhibits125: International Business Machines Corp. - Key news
• Exhibits126: International Business Machines Corp. - Key offerings
• Exhibits127: International Business Machines Corp. - Segment focus
• Exhibits128: Microsoft Corp. - Overview
• Exhibits129: Microsoft Corp. - Business segments
• Exhibits130: Microsoft Corp. - Key news
• Exhibits131: Microsoft Corp. - Key offerings
• Exhibits132: Microsoft Corp. - Segment focus
• Exhibits133: NICE Ltd. - Overview
• Exhibits134: NICE Ltd. - Business segments
• Exhibits135: NICE Ltd. - Key news
• Exhibits136: NICE Ltd. - Key offerings
• Exhibits137: NICE Ltd. - Segment focus
• Exhibits138: Open Text Corp. - Overview
• Exhibits139: Open Text Corp. - Product / Service
• Exhibits140: Open Text Corp. - Key news
• Exhibits141: Open Text Corp. - Key offerings
• Exhibits142: Oracle Corp. - Overview
• Exhibits143: Oracle Corp. - Business segments
• Exhibits144: Oracle Corp. - Key news
• Exhibits145: Oracle Corp. - Key offerings
• Exhibits146: Oracle Corp. - Segment focus
• Exhibits147: Pegasystems Inc. - Overview
• Exhibits148: Pegasystems Inc. - Product / Service
• Exhibits149: Pegasystems Inc. - Key news
• Exhibits150: Pegasystems Inc. - Key offerings
• Exhibits151: Pitney Bowes Inc. - Overview
• Exhibits152: Pitney Bowes Inc. - Business segments
• Exhibits153: Pitney Bowes Inc. - Key offerings
• Exhibits154: Pitney Bowes Inc. - Segment focus
• Exhibits155: Salesforce Inc. - Overview
• Exhibits156: Salesforce Inc. - Product / Service
• Exhibits157: Salesforce Inc. - Key news
• Exhibits158: Salesforce Inc. - Key offerings
• Exhibits159: SAP SE - Overview
• Exhibits160: SAP SE - Business segments
• Exhibits161: SAP SE - Key news
• Exhibits162: SAP SE - Key offerings
• Exhibits163: SAP SE - Segment focus
• Exhibits164: ServiceNow Inc. - Overview
• Exhibits165: ServiceNow Inc. - Product / Service
• Exhibits166: ServiceNow Inc. - Key news
• Exhibits167: ServiceNow Inc. - Key offerings
• Exhibits168: Verint Systems Inc. - Overview
• Exhibits169: Verint Systems Inc. - Product / Service
• Exhibits170: Verint Systems Inc. - Key offerings
• Exhibits171: Inclusions checklist
• Exhibits172: Exclusions checklist
• Exhibits173: Currency conversion rates for US$
• Exhibits174: Research methodology
• Exhibits175: Validation techniques employed for market sizing
• Exhibits176: Information sources
• Exhibits177: List of abbreviations