客服中心人工智慧 (AI) 全球市场，2024-2028

2023-2028年，客服中心人工智慧（AI）市场预估为43.06亿美元，预测期内复合年增长率为27.17%。该报告包括对客服中心人工智慧 (AI) 市场的整体分析、市场规模和预测、趋势、成长动力和挑战，以及涵盖约 25 家供应商的供应商分析。

它提供了对当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。该市场的推动因素包括越来越多地采用云端基础的客服中心、改进 CRM 来有效产生收入收入的需求以及对网路自助服务的需求不断增加。

该研究指出，整合聊天机器人以缩短週转时间是未来几年推动客服中心人工智慧 (AI) 市场成长的关键原因之一。此外，即时聊天的日益普及和策略联盟数量的增加导致了市场的巨大需求。

目录

第一章执行摘要

• 市场概况

第二章 市场状况

• 市场生态系统
• 市场特征
• 价值链分析

第三章 市场规模评估

• 市场定义
• 细分市场分析
• 2023 年市场规模
• 2023-2028年市场展望

第四章 市场规模表现

• 客服中心人工智慧 (AI) 全球市场 2018-2022
• 2018-2022 年最终用户細項分析
• 2018-2022 年按通路細項分析
• 2018-2022 年区域細項分析
• 2018-2022 年国家細項分析

第五章五力分析

• 五力摘要
• 买方议价能力
• 供应商的议价能力
• 新进入者的威胁
• 替代品的威胁
• 竞争威胁
• 市场状况

第六章 市场区隔：依最终用户

• 市场区隔
• 比较：按最终用户
• BFSI：2023-2028 年市场规模与预测
• 零售与电子商务：2023-2028 年市场规模与预测
• IT 与通讯：2023-2028 年市场规模与预测
• 媒体与娱乐：2023-2028 年市场规模与预测
• 其他：2023-2028年市场规模与预测
• 市场机会：依最终用户划分

第七章市场细分：按通路

• 市场区隔
• 比较：按频道
• 电话：2023-2028年市场规模及预测
• 聊天：2023-2028 年市场规模与预测
• 电子邮件或简讯：2023-2028 年市场规模与预测
• 社群媒体：2023-2028 年市场规模与预测
• 网址：2023-2028 年市场规模与预测
• 市场机会：按通路

第八章 客户状况

• 客户状况概览

第九章 地区情势

• 区域细分
• 比较：按地区
• 北美：2023-2028 年市场规模与预测
• 亚太地区：2023-2028 年市场规模与预测
• 欧洲：2023-2028 年市场规模与预测
• 南美洲：2023-2028年市场规模与预测
• 中东和非洲：2023-2028 年市场规模与预测
• 美国：2023-2028 年市场规模与预测
• 中国：2023-2028年市场规模及预测
• 英国：2023-2028 年市场规模与预测
• 德国：2023-2028 年市场规模与预测
• 日本：2023-2028年市场规模与预测
• 市场机会：依地区状况

第十章 促进因素、挑战、机会、限制因素

• 市场驱动因素
• 市场问题
• 驱动因素和挑战的影响
• 市场机会与限制

第十一章竞争格局

• 概述
• 竞争格局
• 混乱的情况
• 产业风险

第十二章 竞争分析

• 公司简介
• 公司市场定位
• Alphabet Inc.
• Amazon.com Inc.
• Artificial Solutions International AB
• Avaamo Inc.
• Avaya LLC
• Conversica Inc.
• Creative Virtual Ltd.
• EdgeVerve Systems Ltd.
• Inbenta Holdings Inc.
• Jio Haptik Technologies Ltd.
• Microsoft Corp.
• Nuance Communications Inc.
• Oracle Corp.
• SAP SE
• Zendesk Inc.

第十三章附录

The call center artificial intelligence (AI) market is forecasted to grow by USD 4300.6 mn during 2023-2028, accelerating at a CAGR of 27.17% during the forecast period. The report on the call center artificial intelligence (AI) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by rising adoption of cloud-based call centers, necessity to improve CRM for effective revenue generation, and increased demand for web self-service.

Technavio's call center artificial intelligence (AI) market is segmented as below:

By End-user

• BFSI
• RetAIl and e-commerce
• IT and telecom
• Media and entertAInment
• Others

By Channel

• Phone
• Chat
• EmAIl or text
• Social media
• Website

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the integration of chatbots for better turnaround times as one of the prime reasons driving the call center artificial intelligence (AI) market growth during the next few years. Also, growing popularity of live chats and increasing number of strategic alliances will lead to sizable demand in the market.

The report on the call center artificial intelligence (AI) market covers the following areas:

• Call center artificial intelligence (AI) market sizing
• Call center artificial intelligence (AI) market forecast
• Call center artificial intelligence (AI) market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detAIled analysis of several leading call center artificial intelligence (AI) market vendors that include Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya LLC, Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.AI Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., RulAI, SAP SE, Talkdesk Inc., and Zendesk Inc.. Also, the call center artificial intelligence (AI) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contAIns a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detAIled picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Market Segmentation by Channel
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 2.2 Market characteristics
  • Market characteristics analysis
• 2.3 Value chain analysis
  • Value Chain Analysis

3 Market Sizing

• 3.1 Market definition
  • Offerings of companies included in the market definition
• 3.2 Market segment analysis
  • Market segments
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028
  • Chart on Global - Market size and forecast 2023-2028 ($ million)
  • Data Table on Global - Market size and forecast 2023-2028 ($ million)
  • Chart on Global Market: Year-over-year growth 2023-2028 (%)
  • Data Table on Global Market: Year-over-year growth 2023-2028 (%)

4 Historic Market Size

• 4.1 Global Call Center Artificial Intelligence (AI) Market 2018 - 2022
  • Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
• 4.2 End-user segment analysis 2018 - 2022
  • Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• 4.3 Channel segment analysis 2018 - 2022
  • Historic Market Size - Channel Segment 2018 - 2022 ($ million)
• 4.4 Geography segment analysis 2018 - 2022
  • Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• 4.5 Country segment analysis 2018 - 2022
  • Historic Market Size - Country Segment 2018 - 2022 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
  • Five forces analysis - Comparison between 2023 and 2028
• 5.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2023 and 2028
• 5.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• 5.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2023 and 2028
• 5.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2023 and 2028
• 5.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2023 and 2028
• 5.7 Market condition
  • Chart on Market condition - Five forces 2023 and 2028

6 Market Segmentation by End-user

• 6.1 Market segments
  • Chart on End-user - Market share 2023-2028 (%)
  • Data Table on End-user - Market share 2023-2028 (%)
• 6.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 6.3 BFSI - Market size and forecast 2023-2028
  • Chart on BFSI - Market size and forecast 2023-2028 ($ million)
  • Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
  • Chart on BFSI - Year-over-year growth 2023-2028 (%)
  • Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• 6.4 Retail and e-commerce - Market size and forecast 2023-2028
  • Chart on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
  • Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
  • Chart on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
  • Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
• 6.5 IT and telecom - Market size and forecast 2023-2028
  • Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
  • Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
  • Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• 6.6 Media and entertainment - Market size and forecast 2023-2028
  • Chart on Media and entertainment - Market size and forecast 2023-2028 ($ million)
  • Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
  • Chart on Media and entertainment - Year-over-year growth 2023-2028 (%)
  • Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
• 6.7 Others - Market size and forecast 2023-2028
  • Chart on Others - Market size and forecast 2023-2028 ($ million)
  • Data Table on Others - Market size and forecast 2023-2028 ($ million)
  • Chart on Others - Year-over-year growth 2023-2028 (%)
  • Data Table on Others - Year-over-year growth 2023-2028 (%)
• 6.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

7 Market Segmentation by Channel

• 7.1 Market segments
  • Chart on Channel - Market share 2023-2028 (%)
  • Data Table on Channel - Market share 2023-2028 (%)
• 7.2 Comparison by Channel
  • Chart on Comparison by Channel
  • Data Table on Comparison by Channel
• 7.3 Phone - Market size and forecast 2023-2028
  • Chart on Phone - Market size and forecast 2023-2028 ($ million)
  • Data Table on Phone - Market size and forecast 2023-2028 ($ million)
  • Chart on Phone - Year-over-year growth 2023-2028 (%)
  • Data Table on Phone - Year-over-year growth 2023-2028 (%)
• 7.4 Chat - Market size and forecast 2023-2028
  • Chart on Chat - Market size and forecast 2023-2028 ($ million)
  • Data Table on Chat - Market size and forecast 2023-2028 ($ million)
  • Chart on Chat - Year-over-year growth 2023-2028 (%)
  • Data Table on Chat - Year-over-year growth 2023-2028 (%)
• 7.5 Email or text - Market size and forecast 2023-2028
  • Chart on Email or text - Market size and forecast 2023-2028 ($ million)
  • Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
  • Chart on Email or text - Year-over-year growth 2023-2028 (%)
  • Data Table on Email or text - Year-over-year growth 2023-2028 (%)
• 7.6 Social media - Market size and forecast 2023-2028
  • Chart on Social media - Market size and forecast 2023-2028 ($ million)
  • Data Table on Social media - Market size and forecast 2023-2028 ($ million)
  • Chart on Social media - Year-over-year growth 2023-2028 (%)
  • Data Table on Social media - Year-over-year growth 2023-2028 (%)
• 7.7 Website - Market size and forecast 2023-2028
  • Chart on Website - Market size and forecast 2023-2028 ($ million)
  • Data Table on Website - Market size and forecast 2023-2028 ($ million)
  • Chart on Website - Year-over-year growth 2023-2028 (%)
  • Data Table on Website - Year-over-year growth 2023-2028 (%)
• 7.8 Market opportunity by Channel
  • Market opportunity by Channel ($ million)
  • Data Table on Market opportunity by Channel ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2023-2028 (%)
  • Data Table on Market share By Geographical Landscape 2023-2028 (%)
• 9.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2023-2028
  • Chart on North America - Market size and forecast 2023-2028 ($ million)
  • Data Table on North America - Market size and forecast 2023-2028 ($ million)
  • Chart on North America - Year-over-year growth 2023-2028 (%)
  • Data Table on North America - Year-over-year growth 2023-2028 (%)
• 9.4 APAC - Market size and forecast 2023-2028
  • Chart on APAC - Market size and forecast 2023-2028 ($ million)
  • Data Table on APAC - Market size and forecast 2023-2028 ($ million)
  • Chart on APAC - Year-over-year growth 2023-2028 (%)
  • Data Table on APAC - Year-over-year growth 2023-2028 (%)
• 9.5 Europe - Market size and forecast 2023-2028
  • Chart on Europe - Market size and forecast 2023-2028 ($ million)
  • Data Table on Europe - Market size and forecast 2023-2028 ($ million)
  • Chart on Europe - Year-over-year growth 2023-2028 (%)
  • Data Table on Europe - Year-over-year growth 2023-2028 (%)
• 9.6 South America - Market size and forecast 2023-2028
  • Chart on South America - Market size and forecast 2023-2028 ($ million)
  • Data Table on South America - Market size and forecast 2023-2028 ($ million)
  • Chart on South America - Year-over-year growth 2023-2028 (%)
  • Data Table on South America - Year-over-year growth 2023-2028 (%)
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
  • Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• 9.8 US - Market size and forecast 2023-2028
  • Chart on US - Market size and forecast 2023-2028 ($ million)
  • Data Table on US - Market size and forecast 2023-2028 ($ million)
  • Chart on US - Year-over-year growth 2023-2028 (%)
  • Data Table on US - Year-over-year growth 2023-2028 (%)
• 9.9 China - Market size and forecast 2023-2028
  • Chart on China - Market size and forecast 2023-2028 ($ million)
  • Data Table on China - Market size and forecast 2023-2028 ($ million)
  • Chart on China - Year-over-year growth 2023-2028 (%)
  • Data Table on China - Year-over-year growth 2023-2028 (%)
• 9.10 UK - Market size and forecast 2023-2028
  • Chart on UK - Market size and forecast 2023-2028 ($ million)
  • Data Table on UK - Market size and forecast 2023-2028 ($ million)
  • Chart on UK - Year-over-year growth 2023-2028 (%)
  • Data Table on UK - Year-over-year growth 2023-2028 (%)
• 9.11 Germany - Market size and forecast 2023-2028
  • Chart on Germany - Market size and forecast 2023-2028 ($ million)
  • Data Table on Germany - Market size and forecast 2023-2028 ($ million)
  • Chart on Germany - Year-over-year growth 2023-2028 (%)
  • Data Table on Germany - Year-over-year growth 2023-2028 (%)
• 9.12 Japan - Market size and forecast 2023-2028
  • Chart on Japan - Market size and forecast 2023-2028 ($ million)
  • Data Table on Japan - Market size and forecast 2023-2028 ($ million)
  • Chart on Japan - Year-over-year growth 2023-2028 (%)
  • Data Table on Japan - Year-over-year growth 2023-2028 (%)
• 9.13 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Opportunity/Restraints

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2023 and 2028
• 10.4 Market opportunities/restraints

11 Competitive Landscape

• 11.1 Overview
• 11.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 11.3 Landscape disruption
  • Overview on factors of disruption
• 11.4 Industry risks
  • Impact of key risks on business

12 Competitive Analysis

• 12.1 Companies profiled
  • Companies covered
• 12.2 Market positioning of companies
  • Matrix on companies position and classification
• 12.3 Alphabet Inc.
  • Alphabet Inc. - Overview
  • Alphabet Inc. - Business segments
  • Alphabet Inc. - Key offerings
  • Alphabet Inc. - Segment focus
• 12.4 Amazon.com Inc.
  • Amazon.com Inc. - Overview
  • Amazon.com Inc. - Business segments
  • Amazon.com Inc. - Key news
  • Amazon.com Inc. - Key offerings
  • Amazon.com Inc. - Segment focus
• 12.5 Artificial Solutions International AB
  • Artificial Solutions International AB - Overview
  • Artificial Solutions International AB - Product / Service
  • Artificial Solutions International AB - Key offerings
• 12.6 Avaamo Inc.
  • Avaamo Inc. - Overview
  • Avaamo Inc. - Product / Service
  • Avaamo Inc. - Key offerings
• 12.7 Avaya LLC
  • Avaya LLC - Overview
  • Avaya LLC - Product / Service
  • Avaya LLC - Key news
  • Avaya LLC - Key offerings
• 12.8 Conversica Inc.
  • Conversica Inc. - Overview
  • Conversica Inc. - Product / Service
  • Conversica Inc. - Key offerings
• 12.9 Creative Virtual Ltd.
  • Creative Virtual Ltd. - Overview
  • Creative Virtual Ltd. - Product / Service
  • Creative Virtual Ltd. - Key offerings
• 12.10 EdgeVerve Systems Ltd.
  • EdgeVerve Systems Ltd. - Overview
  • EdgeVerve Systems Ltd. - Product / Service
  • EdgeVerve Systems Ltd. - Key offerings
• 12.11 Inbenta Holdings Inc.
  • Inbenta Holdings Inc. - Overview
  • Inbenta Holdings Inc. - Product / Service
  • Inbenta Holdings Inc. - Key offerings
• 12.12 Jio Haptik Technologies Ltd.
  • Jio Haptik Technologies Ltd. - Overview
  • Jio Haptik Technologies Ltd. - Product / Service
  • Jio Haptik Technologies Ltd. - Key offerings
• 12.13 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
• 12.14 Nuance Communications Inc.
  • Nuance Communications Inc. - Overview
  • Nuance Communications Inc. - Product / Service
  • Nuance Communications Inc. - Key offerings
• 12.15 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
• 12.16 SAP SE
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key news
  • SAP SE - Key offerings
  • SAP SE - Segment focus
• 12.17 Zendesk Inc.
  • Zendesk Inc. - Overview
  • Zendesk Inc. - Product / Service
  • Zendesk Inc. - Key offerings

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 13.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 13.4 Research methodology
  • Research methodology
• 13.5 Data procurement
  • Information sources
• 13.6 Data validation
  • Data validation
• 13.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 13.8 Data synthesis
  • Data synthesis
• 13.9 360 degree market analysis
  • 360 degree market analysis
• 13.10 List of abbreviations
  • List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits6: Executive Summary - Chart on Market Segmentation by Channel
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Company Market Positioning
• Exhibits10: Parent Market
• Exhibits11: Data Table on - Parent Market
• Exhibits12: Market characteristics analysis
• Exhibits13: Value Chain Analysis
• Exhibits14: Offerings of companies included in the market definition
• Exhibits15: Market segments
• Exhibits16: Chart on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits17: Data Table on Global - Market size and forecast 2023-2028 ($ million)
• Exhibits18: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits19: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits20: Historic Market Size - Data Table on Global Call Center Artificial Intelligence (AI) Market 2018 - 2022 ($ million)
• Exhibits21: Historic Market Size - End-user Segment 2018 - 2022 ($ million)
• Exhibits22: Historic Market Size - Channel Segment 2018 - 2022 ($ million)
• Exhibits23: Historic Market Size - Geography Segment 2018 - 2022 ($ million)
• Exhibits24: Historic Market Size - Country Segment 2018 - 2022 ($ million)
• Exhibits25: Five forces analysis - Comparison between 2023 and 2028
• Exhibits26: Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits27: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits29: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits30: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits31: Chart on Market condition - Five forces 2023 and 2028
• Exhibits32: Chart on End-user - Market share 2023-2028 (%)
• Exhibits33: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits34: Chart on Comparison by End-user
• Exhibits35: Data Table on Comparison by End-user
• Exhibits36: Chart on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibits37: Data Table on BFSI - Market size and forecast 2023-2028 ($ million)
• Exhibits38: Chart on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits39: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits40: Chart on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
• Exhibits41: Data Table on Retail and e-commerce - Market size and forecast 2023-2028 ($ million)
• Exhibits42: Chart on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
• Exhibits43: Data Table on Retail and e-commerce - Year-over-year growth 2023-2028 (%)
• Exhibits44: Chart on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibits45: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ million)
• Exhibits46: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibits47: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
• Exhibits48: Chart on Media and entertainment - Market size and forecast 2023-2028 ($ million)
• Exhibits49: Data Table on Media and entertainment - Market size and forecast 2023-2028 ($ million)
• Exhibits50: Chart on Media and entertainment - Year-over-year growth 2023-2028 (%)
• Exhibits51: Data Table on Media and entertainment - Year-over-year growth 2023-2028 (%)
• Exhibits52: Chart on Others - Market size and forecast 2023-2028 ($ million)
• Exhibits53: Data Table on Others - Market size and forecast 2023-2028 ($ million)
• Exhibits54: Chart on Others - Year-over-year growth 2023-2028 (%)
• Exhibits55: Data Table on Others - Year-over-year growth 2023-2028 (%)
• Exhibits56: Market opportunity by End-user ($ million)
• Exhibits57: Data Table on Market opportunity by End-user ($ million)
• Exhibits58: Chart on Channel - Market share 2023-2028 (%)
• Exhibits59: Data Table on Channel - Market share 2023-2028 (%)
• Exhibits60: Chart on Comparison by Channel
• Exhibits61: Data Table on Comparison by Channel
• Exhibits62: Chart on Phone - Market size and forecast 2023-2028 ($ million)
• Exhibits63: Data Table on Phone - Market size and forecast 2023-2028 ($ million)
• Exhibits64: Chart on Phone - Year-over-year growth 2023-2028 (%)
• Exhibits65: Data Table on Phone - Year-over-year growth 2023-2028 (%)
• Exhibits66: Chart on Chat - Market size and forecast 2023-2028 ($ million)
• Exhibits67: Data Table on Chat - Market size and forecast 2023-2028 ($ million)
• Exhibits68: Chart on Chat - Year-over-year growth 2023-2028 (%)
• Exhibits69: Data Table on Chat - Year-over-year growth 2023-2028 (%)
• Exhibits70: Chart on Email or text - Market size and forecast 2023-2028 ($ million)
• Exhibits71: Data Table on Email or text - Market size and forecast 2023-2028 ($ million)
• Exhibits72: Chart on Email or text - Year-over-year growth 2023-2028 (%)
• Exhibits73: Data Table on Email or text - Year-over-year growth 2023-2028 (%)
• Exhibits74: Chart on Social media - Market size and forecast 2023-2028 ($ million)
• Exhibits75: Data Table on Social media - Market size and forecast 2023-2028 ($ million)
• Exhibits76: Chart on Social media - Year-over-year growth 2023-2028 (%)
• Exhibits77: Data Table on Social media - Year-over-year growth 2023-2028 (%)
• Exhibits78: Chart on Website - Market size and forecast 2023-2028 ($ million)
• Exhibits79: Data Table on Website - Market size and forecast 2023-2028 ($ million)
• Exhibits80: Chart on Website - Year-over-year growth 2023-2028 (%)
• Exhibits81: Data Table on Website - Year-over-year growth 2023-2028 (%)
• Exhibits82: Market opportunity by Channel ($ million)
• Exhibits83: Data Table on Market opportunity by Channel ($ million)
• Exhibits84: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits85: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits86: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits87: Chart on Geographic comparison
• Exhibits88: Data Table on Geographic comparison
• Exhibits89: Chart on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits90: Data Table on North America - Market size and forecast 2023-2028 ($ million)
• Exhibits91: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits92: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits93: Chart on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits94: Data Table on APAC - Market size and forecast 2023-2028 ($ million)
• Exhibits95: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits96: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits97: Chart on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits98: Data Table on Europe - Market size and forecast 2023-2028 ($ million)
• Exhibits99: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits100: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits101: Chart on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits102: Data Table on South America - Market size and forecast 2023-2028 ($ million)
• Exhibits103: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits104: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits105: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits106: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ million)
• Exhibits107: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits108: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits109: Chart on US - Market size and forecast 2023-2028 ($ million)
• Exhibits110: Data Table on US - Market size and forecast 2023-2028 ($ million)
• Exhibits111: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits112: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits113: Chart on China - Market size and forecast 2023-2028 ($ million)
• Exhibits114: Data Table on China - Market size and forecast 2023-2028 ($ million)
• Exhibits115: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits116: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits117: Chart on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits118: Data Table on UK - Market size and forecast 2023-2028 ($ million)
• Exhibits119: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits120: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits121: Chart on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits122: Data Table on Germany - Market size and forecast 2023-2028 ($ million)
• Exhibits123: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits124: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits125: Chart on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits126: Data Table on Japan - Market size and forecast 2023-2028 ($ million)
• Exhibits127: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits128: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits129: Market opportunity By Geographical Landscape ($ million)
• Exhibits130: Data Tables on Market opportunity By Geographical Landscape ($ million)
• Exhibits131: Impact of drivers and challenges in 2023 and 2028
• Exhibits132: Overview on criticality of inputs and factors of differentiation
• Exhibits133: Overview on factors of disruption
• Exhibits134: Impact of key risks on business
• Exhibits135: Companies covered
• Exhibits136: Matrix on companies position and classification
• Exhibits137: Alphabet Inc. - Overview
• Exhibits138: Alphabet Inc. - Business segments
• Exhibits139: Alphabet Inc. - Key offerings
• Exhibits140: Alphabet Inc. - Segment focus
• Exhibits141: Amazon.com Inc. - Overview
• Exhibits142: Amazon.com Inc. - Business segments
• Exhibits143: Amazon.com Inc. - Key news
• Exhibits144: Amazon.com Inc. - Key offerings
• Exhibits145: Amazon.com Inc. - Segment focus
• Exhibits146: Artificial Solutions International AB - Overview
• Exhibits147: Artificial Solutions International AB - Product / Service
• Exhibits148: Artificial Solutions International AB - Key offerings
• Exhibits149: Avaamo Inc. - Overview
• Exhibits150: Avaamo Inc. - Product / Service
• Exhibits151: Avaamo Inc. - Key offerings
• Exhibits152: Avaya LLC - Overview
• Exhibits153: Avaya LLC - Product / Service
• Exhibits154: Avaya LLC - Key news
• Exhibits155: Avaya LLC - Key offerings
• Exhibits156: Conversica Inc. - Overview
• Exhibits157: Conversica Inc. - Product / Service
• Exhibits158: Conversica Inc. - Key offerings
• Exhibits159: Creative Virtual Ltd. - Overview
• Exhibits160: Creative Virtual Ltd. - Product / Service
• Exhibits161: Creative Virtual Ltd. - Key offerings
• Exhibits162: EdgeVerve Systems Ltd. - Overview
• Exhibits163: EdgeVerve Systems Ltd. - Product / Service
• Exhibits164: EdgeVerve Systems Ltd. - Key offerings
• Exhibits165: Inbenta Holdings Inc. - Overview
• Exhibits166: Inbenta Holdings Inc. - Product / Service
• Exhibits167: Inbenta Holdings Inc. - Key offerings
• Exhibits168: Jio Haptik Technologies Ltd. - Overview
• Exhibits169: Jio Haptik Technologies Ltd. - Product / Service
• Exhibits170: Jio Haptik Technologies Ltd. - Key offerings
• Exhibits171: Microsoft Corp. - Overview
• Exhibits172: Microsoft Corp. - Business segments
• Exhibits173: Microsoft Corp. - Key news
• Exhibits174: Microsoft Corp. - Key offerings
• Exhibits175: Microsoft Corp. - Segment focus
• Exhibits176: Nuance Communications Inc. - Overview
• Exhibits177: Nuance Communications Inc. - Product / Service
• Exhibits178: Nuance Communications Inc. - Key offerings
• Exhibits179: Oracle Corp. - Overview
• Exhibits180: Oracle Corp. - Business segments
• Exhibits181: Oracle Corp. - Key news
• Exhibits182: Oracle Corp. - Key offerings
• Exhibits183: Oracle Corp. - Segment focus
• Exhibits184: SAP SE - Overview
• Exhibits185: SAP SE - Business segments
• Exhibits186: SAP SE - Key news
• Exhibits187: SAP SE - Key offerings
• Exhibits188: SAP SE - Segment focus
• Exhibits189: Zendesk Inc. - Overview
• Exhibits190: Zendesk Inc. - Product / Service
• Exhibits191: Zendesk Inc. - Key offerings
• Exhibits192: Inclusions checklist
• Exhibits193: Exclusions checklist
• Exhibits194: Currency conversion rates for US$
• Exhibits195: Research methodology
• Exhibits196: Information sources
• Exhibits197: Data validation
• Exhibits198: Validation techniques employed for market sizing
• Exhibits199: Data synthesis
• Exhibits200: 360 degree market analysis
• Exhibits201: List of abbreviations