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市场调查报告书
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客服中心人工智慧市场：按元件、应用程式、部署、组织、产业划分 – 2025-2030 年全球预测

Call Center AI Market by Component (Services, Software), Application (Agent Performance Management, Appointment Scheduling, Journey Orchestration), Deployment, Organization, Vertical - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 194 Pages | 商品交期: 最快1-2个工作天内

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2023年客服中心AI市场规模预估为24亿美元，预估2024年将达29亿美元，复合年增长率为22.34%，2030年将达98.5亿美元。

客服中心人工智慧的范围包括将人工智慧技术整合到客服中心中，以增强客户服务、简化业务并降低成本。客服中心中的人工智慧包括聊天机器人、自动通讯、语音辨识和情绪分析工具等应用程序，可提高效率并增强用户体验。对客服中心人工智慧的需求是由提高客户满意度、降低营运成本以及 24 小时可用性的需求所驱动的。应用程式跨越通讯、电子商务、银行和医疗保健等行业，提供有效处理大量客户互动的解决方案。最终用户包括寻求优化客户服务业务的中小型企业和大型企业。该市场的关键成长要素包括人工智慧和机器学习的技术进步、数位化程度的提高以及云端基础的解决方案的采用。机会在于个人化的客户体验和人工智慧主导的预测性客户洞察分析。为了利用这些优势，公司应该专注于整合人工智慧和人类接触点，以确保个人化和同理心的客户服务。然而，资料隐私问题、整合复杂性和高初始投资等挑战可能会阻碍市场成长。儘管有这些限制，创新的最佳领域包括开发能够准确理解对话上下文和情感的人工智慧模型，以及提高自然语言处理能力。该研究还可以探索满足不同业务需求的无缝整合策略和经济高效的人工智慧解决方案。竞争因素显示市场竞争激烈但成长迅速，强调以客户为中心和创新方法。透过策略伙伴关係和对人工智慧技能的投资，公司可以成功应对这一形势，并利用人工智慧来改变客服中心的业务，同时解决隐私和道德问题，以获得客户的信任和忠诚度，从而促进增长。

主要市场统计
基准年[2023] 24亿美元
预测年份 [2024] 29亿美元
预测年份 [2030] 98.5亿美元
复合年增长率（%） 22.34%

市场动态：揭示快速发展的客服中心人工智慧市场的关键市场洞察

供需的动态交互作用正在改变客服中心人工智慧市场。了解这些不断变化的市场动态可以帮助企业做出明智的投资决策、策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，同时消费行为及其对製造成本的影响以及对采购趋势的影响。

  • 市场驱动因素
    • 社群媒体和物联网产生的资料快速增加
    • 透过社群媒体平台提高客户参与
    • 透过在组织中使用人工智慧来改善客户支援服务
  • 市场限制因素
    • 缺乏熟练的员工并且更喜欢在线聊天而不是聊天机器人
  • 市场机会
    • 积极研究和开发使用聊天机器人和虚拟助理的手势姿态辨识技术
    • 使用机器学习和人工智慧持续推出产品
  • 市场挑战
    • 对资料隐私和安全的担忧

波特五力：引领客服中心人工智慧市场的策略工具

波特的五力框架是了解市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解客服中心人工智慧市场的外部影响

外部宏观环境因素在塑造客服中心人工智慧市场的绩效动态方面发挥着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并为他们做出积极主动的决策做好准备。

市场占有率分析 了解客服中心人工智慧市场的竞争状况

对客服中心人工智慧市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示其竞争地位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的洞察力，使他们能够在日益激烈的竞争中占有一席之地。

FPNV定位矩阵呼叫客服中心AI市场厂商绩效评估

FPNV定位矩阵是评估客服中心AI市场供应商的重要工具。此矩阵允许业务组织根据供应商的商务策略和产品满意度评估供应商，从而做出符合其目标的明智决策。这四个象限使您能够清晰、准确地划分供应商，并确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析与建议绘製客服中心人工智慧市场的成功之路

客服中心人工智慧市场的策略分析对于旨在加强其在全球市场的影响力的公司至关重要。透过审查关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机，并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：对当前市场环境的详细审查、主要企业的广泛资料、对其在市场中的影响力和整体影响力的评估。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监理核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点关注可望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，以帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 社群媒体和物联网产生的资料快速增加
      • 透过社群媒体平台提高客户参与
      • 透过在组织中利用人工智慧来改善客户支援服务
    • 抑制因素
      • 缺乏熟练的员工并且更喜欢在线聊天而不是聊天机器人
    • 机会
      • 使用聊天机器人和虚拟助理的手势姿态辨识技术的强大研究和开发
      • 持续推出由机器学习和人工智慧驱动的产品
    • 任务
      • 资料隐私和安全问题
  • 市场区隔分析
    • 组成部分：开发高效能客服中心人工智慧软体以改善客户体验
    • 部署：云端上提高了可扩充性、成本效率和更新的便利性。客服中心人工智慧
    • 应用：快速采用人工智慧来优化客服中心座席效能
    • 产业：客服中心AI在银行、金融、保险业的广泛应用
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第六章客服中心人工智慧市场：按组成部分

  • 服务
    • 咨询
    • 支援与维护
    • 系统整合与部署
  • 软体

第七章客服中心人工智慧市场：依应用分类

  • 代理绩效管理
  • 预约时间表
  • 旅程编配
  • 预测呼叫路由
  • 情绪分析
  • 劳动力优化

第 8 章客服中心人工智慧市场：按部署划分

  • 在云端
  • 本地

第 9 章按组织分類的客服中心人工智慧市场

  • 大公司
  • 小型企业

第10章客服中心人工智慧市场：依行业分类

  • 银行、金融服务和保险 (BFSI)
  • 卫生保健
  • 媒体与娱乐
  • 零售/电子商务
  • 通讯
  • 旅游/酒店业

第十一章 美洲客服中心人工智慧市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第十二章亚太客服中心人工智慧市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十三章欧洲、中东和非洲客服中心人工智慧市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第14章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
    • Cubix Asset Management 推出人工智慧聊天机器人和客服中心服务
    • JustCall 推出人工智慧驱动平台，透过情绪分析改善客服中心业务
    • Zoom 宣布与 Anthropic 合作提供人工智慧客服中心服务
    • Artificial Solutions 发布新的语音和会话 IVR 解决方案 OpenQuestion 并推出新网站 Teneo.ai
  • 战略分析和建议

公司名单

  • Artificial Solutions
  • Avaya Holdings Corp.
  • Cognigy GmbH
  • Conversica, Inc.
  • Cresta Intelligence, Inc.
  • Dialpad, Inc.
  • Five9, Inc. by Zoom Video Communications, Inc.
  • Gemshelf Inc.
  • Google, LLC by Alphabet, Inc.
  • Inbenta Technologies Inc.
  • Infinitus Systems, Inc.
  • International Business Machines Corporation
  • Jio Haptik Technologies Limited
  • Kore.ai, Inc.
  • Level AI
  • LivePerson, Inc.
  • Microsoft Corporation
  • Nextiva, Inc.
  • Oracle Corporation
  • Parloa GmbH
  • PolyAI Limited
  • Pypestream Inc.
  • Replicant Solutions, Inc.
  • RingCentral, Inc.
  • Rulai, Inc.
  • SAP SE
  • Skit USA, Inc.
  • Talkdesk
  • Uniphore Technologies Inc.
  • Zendesk, Inc.
Product Code: MRR-030C42D3EDDC

The Call Center AI Market was valued at USD 2.40 billion in 2023, expected to reach USD 2.90 billion in 2024, and is projected to grow at a CAGR of 22.34%, to USD 9.85 billion by 2030.

The scope of Call Center AI involves integrating artificial intelligence technologies into call centers to enhance customer service, streamline operations, and reduce costs. AI in call centers includes applications such as chatbots, automated messaging, voice recognition, and sentiment analysis tools that improve efficiency and enhance user experience. The necessity of Call Center AI is driven by the demand for higher customer satisfaction, operational cost reduction, and the need for round-the-clock availability. Applications span across industries such as telecommunications, e-commerce, banking, and healthcare, offering solutions for handling large volumes of customer interactions effectively. End-use scope includes enterprises ranging from SMEs to large corporations seeking to optimize customer service operations. Key growth factors in this market include technological advancements in AI and machine learning, increasing digitalization, and the adoption of cloud-based solutions. Opportunities lie in personalized customer experience and AI-driven analytics for predictive customer insights. To capitalize on these, enterprises should focus on integrating AI with human touchpoints to ensure personalized and empathetic customer service. However, challenges such as data privacy concerns, integration complexities, and high initial investment may hinder market growth. Despite these limitations, best areas of innovation include developing AI models that can accurately understand context and emotion in conversations, and advancing natural language processing capabilities. Research can further probe into seamless integration strategies and cost-effective AI solutions tailored for diverse business needs. Insights suggest a competitive, yet burgeoning market that values customer-centricity and innovative approaches. With strategic partnerships and investment in AI skills, businesses can successfully navigate this landscape and drive growth by leveraging AI to transform call center operations while addressing privacy and ethical concerns to gain customer trust and loyalty.

KEY MARKET STATISTICS
Base Year [2023] USD 2.40 billion
Estimated Year [2024] USD 2.90 billion
Forecast Year [2030] USD 9.85 billion
CAGR (%) 22.34%

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Call Center AI Market

The Call Center AI Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Proliferation in data generation through social media and IoT
    • Rising customer engagement via social media platforms
    • Provision for improved customer support services with the use of AI in organizations
  • Market Restraints
    • Dearth of skilled employees and predisposition for online chats over chatbots
  • Market Opportunities
    • Robust research and development in gesture recognition technology with chatbots and virtual assistants
    • Ongoing product launches with machine learning and artificial intelligence
  • Market Challenges
    • Concerns over data privacy and security

Porter's Five Forces: A Strategic Tool for Navigating the Call Center AI Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Call Center AI Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Call Center AI Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Call Center AI Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Call Center AI Market

A detailed market share analysis in the Call Center AI Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Call Center AI Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Call Center AI Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Call Center AI Market

A strategic analysis of the Call Center AI Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Call Center AI Market, highlighting leading vendors and their innovative profiles. These include Artificial Solutions, Avaya Holdings Corp., Cognigy GmbH, Conversica, Inc., Cresta Intelligence, Inc., Dialpad, Inc., Five9, Inc. by Zoom Video Communications, Inc., Gemshelf Inc., Google, LLC by Alphabet, Inc., Inbenta Technologies Inc., Infinitus Systems, Inc., International Business Machines Corporation, Jio Haptik Technologies Limited, Kore.ai, Inc., Level AI, LivePerson, Inc., Microsoft Corporation, Nextiva, Inc., Oracle Corporation, Parloa GmbH, PolyAI Limited, Pypestream Inc., Replicant Solutions, Inc., RingCentral, Inc., Rulai, Inc., SAP SE, Skit USA, Inc., Talkdesk, Uniphore Technologies Inc., and Zendesk, Inc..

Market Segmentation & Coverage

This research report categorizes the Call Center AI Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Component, market is studied across Services and Software. The Services is further studied across Consulting, Support & Maintenance, and System Integration & Deployment.
  • Based on Application, market is studied across Agent Performance Management, Appointment Scheduling, Journey Orchestration, Predictive Call Routing, Sentiment Analysis, and Workforce Optimization.
  • Based on Deployment, market is studied across On-Cloud and On-Premises.
  • Based on Organization, market is studied across Large Enterprises and Small & Medium Enterprises.
  • Based on Vertical, market is studied across Banking, Financial Services, & Insurance (BFSI), Healthcare, Media & Entertainment, Retail & E-Commerce, Telecom, and Travel & Hospitality.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Proliferation in data generation through social media and IoT
      • 5.1.1.2. Rising customer engagement via social media platforms
      • 5.1.1.3. Provision for improved customer support services with the use of AI in organizations
    • 5.1.2. Restraints
      • 5.1.2.1. Dearth of skilled employees and predisposition for online chats over chatbots
    • 5.1.3. Opportunities
      • 5.1.3.1. Robust research and development in gesture recognition technology with chatbots and virtual assistants
      • 5.1.3.2. Ongoing product launches with machine learning and artificial intelligence
    • 5.1.4. Challenges
      • 5.1.4.1. Concerns over data privacy and security
  • 5.2. Market Segmentation Analysis
    • 5.2.1. Component: Development of high-performing call center AI software to provide enhanced customer experience
    • 5.2.2. Deployment: Increased scalability, cost-effectiveness, and ease of updates offered by on-cloud call center AI
    • 5.2.3. Application: Exponential adoption of AI for optimizing agent performance in call centers
    • 5.2.4. Vertical: Extensive usability of call center AI in banking, finance, and insurance sectors
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Call Center AI Market, by Component

  • 6.1. Introduction
  • 6.2. Services
    • 6.2.1. Consulting
    • 6.2.2. Support & Maintenance
    • 6.2.3. System Integration & Deployment
  • 6.3. Software

7. Call Center AI Market, by Application

  • 7.1. Introduction
  • 7.2. Agent Performance Management
  • 7.3. Appointment Scheduling
  • 7.4. Journey Orchestration
  • 7.5. Predictive Call Routing
  • 7.6. Sentiment Analysis
  • 7.7. Workforce Optimization

8. Call Center AI Market, by Deployment

  • 8.1. Introduction
  • 8.2. On-Cloud
  • 8.3. On-Premises

9. Call Center AI Market, by Organization

  • 9.1. Introduction
  • 9.2. Large Enterprises
  • 9.3. Small & Medium Enterprises

10. Call Center AI Market, by Vertical

  • 10.1. Introduction
  • 10.2. Banking, Financial Services, & Insurance (BFSI)
  • 10.3. Healthcare
  • 10.4. Media & Entertainment
  • 10.5. Retail & E-Commerce
  • 10.6. Telecom
  • 10.7. Travel & Hospitality

11. Americas Call Center AI Market

  • 11.1. Introduction
  • 11.2. Argentina
  • 11.3. Brazil
  • 11.4. Canada
  • 11.5. Mexico
  • 11.6. United States

12. Asia-Pacific Call Center AI Market

  • 12.1. Introduction
  • 12.2. Australia
  • 12.3. China
  • 12.4. India
  • 12.5. Indonesia
  • 12.6. Japan
  • 12.7. Malaysia
  • 12.8. Philippines
  • 12.9. Singapore
  • 12.10. South Korea
  • 12.11. Taiwan
  • 12.12. Thailand
  • 12.13. Vietnam

13. Europe, Middle East & Africa Call Center AI Market

  • 13.1. Introduction
  • 13.2. Denmark
  • 13.3. Egypt
  • 13.4. Finland
  • 13.5. France
  • 13.6. Germany
  • 13.7. Israel
  • 13.8. Italy
  • 13.9. Netherlands
  • 13.10. Nigeria
  • 13.11. Norway
  • 13.12. Poland
  • 13.13. Qatar
  • 13.14. Russia
  • 13.15. Saudi Arabia
  • 13.16. South Africa
  • 13.17. Spain
  • 13.18. Sweden
  • 13.19. Switzerland
  • 13.20. Turkey
  • 13.21. United Arab Emirates
  • 13.22. United Kingdom

14. Competitive Landscape

  • 14.1. Market Share Analysis, 2023
  • 14.2. FPNV Positioning Matrix, 2023
  • 14.3. Competitive Scenario Analysis
    • 14.3.1. Cubix Asset Management Launches AI-Powered Chatbot and Call Center Services
    • 14.3.2. JustCall Launches AI-driven Platform To Improve Call Center Ops Via Sentiment Analysis
    • 14.3.3. Zoom Announces Partnership with Anthropic for AI Call Center Services
    • 14.3.4. Artificial Solutions Launches OpenQuestion, a New Voice and Conversational IVR Solution, and Unveils a New Website, Teneo.ai
  • 14.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Artificial Solutions
  • 2. Avaya Holdings Corp.
  • 3. Cognigy GmbH
  • 4. Conversica, Inc.
  • 5. Cresta Intelligence, Inc.
  • 6. Dialpad, Inc.
  • 7. Five9, Inc. by Zoom Video Communications, Inc.
  • 8. Gemshelf Inc.
  • 9. Google, LLC by Alphabet, Inc.
  • 10. Inbenta Technologies Inc.
  • 11. Infinitus Systems, Inc.
  • 12. International Business Machines Corporation
  • 13. Jio Haptik Technologies Limited
  • 14. Kore.ai, Inc.
  • 15. Level AI
  • 16. LivePerson, Inc.
  • 17. Microsoft Corporation
  • 18. Nextiva, Inc.
  • 19. Oracle Corporation
  • 20. Parloa GmbH
  • 21. PolyAI Limited
  • 22. Pypestream Inc.
  • 23. Replicant Solutions, Inc.
  • 24. RingCentral, Inc.
  • 25. Rulai, Inc.
  • 26. SAP SE
  • 27. Skit USA, Inc.
  • 28. Talkdesk
  • 29. Uniphore Technologies Inc.
  • 30. Zendesk, Inc.

LIST OF FIGURES

  • FIGURE 1. CALL CENTER AI MARKET RESEARCH PROCESS
  • FIGURE 2. CALL CENTER AI MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CALL CENTER AI MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CALL CENTER AI MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CALL CENTER AI MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CALL CENTER AI MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. GLOBAL CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2023 VS 2030 (%)
  • FIGURE 13. GLOBAL CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. GLOBAL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2023 VS 2030 (%)
  • FIGURE 15. GLOBAL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. AMERICAS CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. AMERICAS CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. UNITED STATES CALL CENTER AI MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 19. UNITED STATES CALL CENTER AI MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 21. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 23. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 24. CALL CENTER AI MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 25. CALL CENTER AI MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CALL CENTER AI MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CALL CENTER AI MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CALL CENTER AI MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CALL CENTER AI MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CALL CENTER AI MARKET DYNAMICS
  • TABLE 7. GLOBAL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CALL CENTER AI MARKET SIZE, BY SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CALL CENTER AI MARKET SIZE, BY CONSULTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CALL CENTER AI MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CALL CENTER AI MARKET SIZE, BY SYSTEM INTEGRATION & DEPLOYMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CALL CENTER AI MARKET SIZE, BY SOFTWARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CALL CENTER AI MARKET SIZE, BY AGENT PERFORMANCE MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CALL CENTER AI MARKET SIZE, BY APPOINTMENT SCHEDULING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CALL CENTER AI MARKET SIZE, BY JOURNEY ORCHESTRATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CALL CENTER AI MARKET SIZE, BY PREDICTIVE CALL ROUTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CALL CENTER AI MARKET SIZE, BY SENTIMENT ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CALL CENTER AI MARKET SIZE, BY WORKFORCE OPTIMIZATION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CALL CENTER AI MARKET SIZE, BY ON-CLOUD, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CALL CENTER AI MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. GLOBAL CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 25. GLOBAL CALL CENTER AI MARKET SIZE, BY LARGE ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 26. GLOBAL CALL CENTER AI MARKET SIZE, BY SMALL & MEDIUM ENTERPRISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 27. GLOBAL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 28. GLOBAL CALL CENTER AI MARKET SIZE, BY BANKING, FINANCIAL SERVICES, & INSURANCE (BFSI), BY REGION, 2018-2030 (USD MILLION)
  • TABLE 29. GLOBAL CALL CENTER AI MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 30. GLOBAL CALL CENTER AI MARKET SIZE, BY MEDIA & ENTERTAINMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 31. GLOBAL CALL CENTER AI MARKET SIZE, BY RETAIL & E-COMMERCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 32. GLOBAL CALL CENTER AI MARKET SIZE, BY TELECOM, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 33. GLOBAL CALL CENTER AI MARKET SIZE, BY TRAVEL & HOSPITALITY, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 34. AMERICAS CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 35. AMERICAS CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 36. AMERICAS CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 37. AMERICAS CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 38. AMERICAS CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 39. AMERICAS CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 40. AMERICAS CALL CENTER AI MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 41. ARGENTINA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 42. ARGENTINA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 43. ARGENTINA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 44. ARGENTINA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 45. ARGENTINA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 46. ARGENTINA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 47. BRAZIL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 48. BRAZIL CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 49. BRAZIL CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 50. BRAZIL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 51. BRAZIL CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 52. BRAZIL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 53. CANADA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 54. CANADA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 55. CANADA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 56. CANADA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 57. CANADA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 58. CANADA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 59. MEXICO CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 60. MEXICO CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 61. MEXICO CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 62. MEXICO CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 63. MEXICO CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 64. MEXICO CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 65. UNITED STATES CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 66. UNITED STATES CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 67. UNITED STATES CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 68. UNITED STATES CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 69. UNITED STATES CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 70. UNITED STATES CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 71. UNITED STATES CALL CENTER AI MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 72. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 73. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 74. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 75. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 76. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 77. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 78. ASIA-PACIFIC CALL CENTER AI MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 79. AUSTRALIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 80. AUSTRALIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 81. AUSTRALIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 82. AUSTRALIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 83. AUSTRALIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 84. AUSTRALIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 85. CHINA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 86. CHINA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 87. CHINA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 88. CHINA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 89. CHINA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 90. CHINA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 91. INDIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 92. INDIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 93. INDIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 94. INDIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 95. INDIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 96. INDIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 97. INDONESIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 98. INDONESIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 99. INDONESIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 100. INDONESIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 101. INDONESIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 102. INDONESIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 103. JAPAN CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 104. JAPAN CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 105. JAPAN CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 106. JAPAN CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 107. JAPAN CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 108. JAPAN CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 109. MALAYSIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 110. MALAYSIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 111. MALAYSIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 112. MALAYSIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 113. MALAYSIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 114. MALAYSIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 115. PHILIPPINES CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 116. PHILIPPINES CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 117. PHILIPPINES CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 118. PHILIPPINES CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 119. PHILIPPINES CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 120. PHILIPPINES CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 121. SINGAPORE CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 122. SINGAPORE CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 123. SINGAPORE CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 124. SINGAPORE CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 125. SINGAPORE CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 126. SINGAPORE CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 127. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 128. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 129. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 130. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 131. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 132. SOUTH KOREA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 133. TAIWAN CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 134. TAIWAN CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 135. TAIWAN CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 136. TAIWAN CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 137. TAIWAN CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 138. TAIWAN CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 139. THAILAND CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 140. THAILAND CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 141. THAILAND CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 142. THAILAND CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 143. THAILAND CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 144. THAILAND CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 145. VIETNAM CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 146. VIETNAM CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 147. VIETNAM CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 148. VIETNAM CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 149. VIETNAM CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 150. VIETNAM CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 151. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 152. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 153. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 154. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 155. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 156. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 157. EUROPE, MIDDLE EAST & AFRICA CALL CENTER AI MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 158. DENMARK CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 159. DENMARK CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 160. DENMARK CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 161. DENMARK CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 162. DENMARK CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 163. DENMARK CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 164. EGYPT CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 165. EGYPT CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 166. EGYPT CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 167. EGYPT CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 168. EGYPT CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 169. EGYPT CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 170. FINLAND CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 171. FINLAND CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 172. FINLAND CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 173. FINLAND CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 174. FINLAND CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 175. FINLAND CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 176. FRANCE CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 177. FRANCE CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 178. FRANCE CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 179. FRANCE CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 180. FRANCE CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 181. FRANCE CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 182. GERMANY CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 183. GERMANY CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 184. GERMANY CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 185. GERMANY CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 186. GERMANY CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 187. GERMANY CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 188. ISRAEL CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 189. ISRAEL CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 190. ISRAEL CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 191. ISRAEL CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 192. ISRAEL CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 193. ISRAEL CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 194. ITALY CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 195. ITALY CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 196. ITALY CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 197. ITALY CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 198. ITALY CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 199. ITALY CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 200. NETHERLANDS CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 201. NETHERLANDS CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 202. NETHERLANDS CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 203. NETHERLANDS CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 204. NETHERLANDS CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 205. NETHERLANDS CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 206. NIGERIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 207. NIGERIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 208. NIGERIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 209. NIGERIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 210. NIGERIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 211. NIGERIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 212. NORWAY CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 213. NORWAY CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 214. NORWAY CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 215. NORWAY CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 216. NORWAY CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 217. NORWAY CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 218. POLAND CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 219. POLAND CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 220. POLAND CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 221. POLAND CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 222. POLAND CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 223. POLAND CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 224. QATAR CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 225. QATAR CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 226. QATAR CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 227. QATAR CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 228. QATAR CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 229. QATAR CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 230. RUSSIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 231. RUSSIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 232. RUSSIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 233. RUSSIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 234. RUSSIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 235. RUSSIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 236. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 237. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 238. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 239. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 240. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 241. SAUDI ARABIA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 242. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 243. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 244. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 245. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 246. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 247. SOUTH AFRICA CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 248. SPAIN CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 249. SPAIN CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 250. SPAIN CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 251. SPAIN CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 252. SPAIN CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 253. SPAIN CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 254. SWEDEN CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 255. SWEDEN CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 256. SWEDEN CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 257. SWEDEN CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 258. SWEDEN CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 259. SWEDEN CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 260. SWITZERLAND CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 261. SWITZERLAND CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 262. SWITZERLAND CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 263. SWITZERLAND CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 264. SWITZERLAND CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 265. SWITZERLAND CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 266. TURKEY CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 267. TURKEY CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 268. TURKEY CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 269. TURKEY CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 270. TURKEY CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 271. TURKEY CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 272. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 273. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 274. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 275. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 276. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 277. UNITED ARAB EMIRATES CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 278. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY COMPONENT, 2018-2030 (USD MILLION)
  • TABLE 279. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 280. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 281. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 282. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY ORGANIZATION, 2018-2030 (USD MILLION)
  • TABLE 283. UNITED KINGDOM CALL CENTER AI MARKET SIZE, BY VERTICAL, 2018-2030 (USD MILLION)
  • TABLE 284. CALL CENTER AI MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 285. CALL CENTER AI MARKET, FPNV POSITIONING MATRIX, 2023