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市场调查报告书

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1756560

2025-2029年全球SaaS客户关係管理（CRM）市场

Global Saas Customer Relationship Management (CRM) Market 2025-2029

出版日期: 2025年06月18日 | 出版商:

TechNavio | 英文 233 Pages | 订单完成后即时交付

价格

简介目录图表

预计 2024 年至 2029 年间，SaaS 客户关係管理 (CRM) 市场规模将成长 1,126.281 亿美元，预测期内复合年增长率为 18.1%。

本报告对基于 SaaS 的客户关係管理 (CRM) 市场进行了全面分析，包括市场规模、预测、趋势、成长动力、挑战以及涵盖约 25 家供应商的供应商分析。

它提供了对当前市场情景、最新趋势和驱动因素以及整体市场环境的最新分析。市场受到中小企业越来越多地采用 SaaS CRM、越来越多地采用云端基础的产品以及越来越关注客户参与的推动。

市场覆盖
基准年	2025
年底	2029
预测期	2025-2029
成长动力	加速度
与前一年同期比较	14.9%
复合年增长率	18.1%
增量金额	1126.281亿美元

本研究客观地结合了一手和二手讯息，并纳入了行业主要参与者的回馈。报告包含全面的市场规模数据、区域細項分析、供应商格局以及对主要企业的分析。报告还包含历史数据和预测数据。

研究指出，将分析技术融入SaaS客户关係管理（CRM）是未来几年推动SaaS CRM市场成长的关键因素之一。此外，社交互动需求的不断增长以及巨量资料和分析服务的兴起也将带来巨大的市场需求。

地理细分
区域比较
北美：2024-2029 年市场规模及预测
欧洲：2024-2029 年市场规模及预测
亚太地区：2024-2029 年市场规模及预测
南美洲：2024-2029 年市场规模及预测
中东和非洲：2024-2029 年市场规模及预测
美国：市场规模及预测（2024-2029）
加拿大：2024-2029 年市场规模及预测
英国：2024-2029 年市场规模及预测
德国：2024-2029年市场规模及预测
墨西哥：2024-2029 年市场规模及预测
法国：2024-2029年市场规模及预测
义大利：2024-2029 年市场规模及预测
日本：2024-2029 年市场规模及预测
西班牙：2024-2029 年市场规模及预测
中国：2024-2029年市场规模及预测
按地区分類的市场机会

第十三章驱动因素、挑战、机会与限制因素

市场驱动因素
市场挑战
驱动因素和挑战的影响
市场机会与限制

第十四章竞争格局

概述
竞争格局
令人困惑的情况
产业风险

第十五章竞争分析

公司简介
企业排名指数
公司市场定位
Capillary Technologies
Cendyn Group LLC
Doxim Inc.
Infor Inc.
International Business Machines Corp.
NICE Ltd.
Oracle Corp.
Pegasystems Inc.
Sage Group Plc
SAP SE
SugarCRM Inc.
Veeva Systems Inc.
Verint Systems Inc.
Zendesk Inc.
Zoho Corp. Pvt. Ltd.

第十六章附录

简介目录图表

Product Code: IRTNTR70471

The saas customer relationship management (CRM) market is forecasted to grow by USD 112,628.1 mn during 2024-2029, accelerating at a CAGR of 18.1% during the forecast period. The report on the saas customer relationship management (CRM) market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of saas crm by smes, increasing adoption of cloud-based offerings, and focus on customer engagement.

Market Scope
Base Year	2025
End Year	2029
Series Year	2025-2029
Growth Momentum	Accelerate
YOY 2025	14.9%
CAGR	18.1%
Incremental Value	$112,628.1 mn

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's saas customer relationship management (CRM) market is segmented as below:

By End-user

Retail
BFSI
Manufacturing
Telecom and IT
Others

By Application

Service and support
Sales
Marketing
E-commerce

By Type

Operational CRM systems
Analytical CRM systems
Collaborative CRM systems

By Geographical Landscape

North America
Europe
APAC
South America
Middle East and Africa

This study identifies the integration of analytics into saas crm as one of the prime reasons driving the saas customer relationship management (CRM) market growth during the next few years. Also, growing demand for social interaction and advent of big data and analytics services will lead to sizable demand in the market.

The report on the saas customer relationship management (CRM) market covers the following areas:

SaaS Customer Relationship Management (CRM) Market sizing
SaaS Customer Relationship Management (CRM) Market forecast
SaaS Customer Relationship Management (CRM) Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading saas customer relationship management (CRM) market vendors that include Capillary Technologies, Cendyn Group LLC, DataAegis Software Pvt Ltd., Doxim Inc., HCL Technologies Ltd., HubSpot Inc., Infor Inc., International Business Machines Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce Inc., SAP SE, SugarCRM Inc., Veeva Systems Inc., Verint Systems Inc., Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd.. Also, the saas customer relationship management (CRM) market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

1 Executive Summary

1.1 Market overview
- Executive Summary - Chart on Market Overview
- Executive Summary - Data Table on Market Overview
- Executive Summary - Chart on Global Market Characteristics
- Executive Summary - Chart on Market By Geographical Landscape
- Executive Summary - Chart on Market Segmentation by End-user
- Executive Summary - Chart on Market Segmentation by Application
- Executive Summary - Chart on Market Segmentation by Type
- Executive Summary - Chart on Incremental Growth
- Executive Summary - Data Table on Incremental Growth
- Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
2.2 Criticality of inputs and Factors of differentiation
- Overview on criticality of inputs and factors of differentiation
2.3 Factors of disruption
- Overview on factors of disruption
2.4 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

3.1 Market ecosystem
- Parent Market
- Data Table on - Parent Market
3.2 Market characteristics
- Market characteristics analysis
3.3 Value chain analysis
- Value chain analysis

4 Market Sizing

4.1 Market definition
- Offerings of companies included in the market definition
4.2 Market segment analysis
- Market segments
4.3 Market size 2024
4.4 Market outlook: Forecast for 2024-2029
- Chart on Global - Market size and forecast 2024-2029 ($ million)
- Data Table on Global - Market size and forecast 2024-2029 ($ million)
- Chart on Global Market: Year-over-year growth 2024-2029 (%)
- Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

5.1 Global SaaS Customer Relationship Management (CRM) Market 2019 - 2023
- Historic Market Size - Data Table on Global SaaS Customer Relationship Management (CRM) Market 2019 - 2023 ($ million)
5.2 End-user segment analysis 2019 - 2023
- Historic Market Size - End-user Segment 2019 - 2023 ($ million)
5.3 Application segment analysis 2019 - 2023
- Historic Market Size - Application Segment 2019 - 2023 ($ million)
5.4 Type segment analysis 2019 - 2023
- Historic Market Size - Type Segment 2019 - 2023 ($ million)
5.5 Geography segment analysis 2019 - 2023
- Historic Market Size - Geography Segment 2019 - 2023 ($ million)
5.6 Country segment analysis 2019 - 2023
- Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

6.1 The AI impact on Global SaaS Customer Relationship Management (CRM) Market

7 Five Forces Analysis

7.1 Five forces summary
- Five forces analysis - Comparison between 2024 and 2029
7.2 Bargaining power of buyers
- Bargaining power of buyers - Impact of key factors 2024 and 2029
7.3 Bargaining power of suppliers
- Bargaining power of suppliers - Impact of key factors in 2024 and 2029
7.4 Threat of new entrants
- Threat of new entrants - Impact of key factors in 2024 and 2029
7.5 Threat of substitutes
- Threat of substitutes - Impact of key factors in 2024 and 2029
7.6 Threat of rivalry
- Threat of rivalry - Impact of key factors in 2024 and 2029
7.7 Market condition
- Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by End-user

8.1 Market segments
- Chart on End-user - Market share 2024-2029 (%)
- Data Table on End-user - Market share 2024-2029 (%)
8.2 Comparison by End-user
- Chart on Comparison by End-user
- Data Table on Comparison by End-user
8.3 Retail - Market size and forecast 2024-2029
- Chart on Retail - Market size and forecast 2024-2029 ($ million)
- Data Table on Retail - Market size and forecast 2024-2029 ($ million)
- Chart on Retail - Year-over-year growth 2024-2029 (%)
- Data Table on Retail - Year-over-year growth 2024-2029 (%)
8.4 BFSI - Market size and forecast 2024-2029
- Chart on BFSI - Market size and forecast 2024-2029 ($ million)
- Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
- Chart on BFSI - Year-over-year growth 2024-2029 (%)
- Data Table on BFSI - Year-over-year growth 2024-2029 (%)
8.5 Manufacturing - Market size and forecast 2024-2029
- Chart on Manufacturing - Market size and forecast 2024-2029 ($ million)
- Data Table on Manufacturing - Market size and forecast 2024-2029 ($ million)
- Chart on Manufacturing - Year-over-year growth 2024-2029 (%)
- Data Table on Manufacturing - Year-over-year growth 2024-2029 (%)
8.6 Telecom and IT - Market size and forecast 2024-2029
- Chart on Telecom and IT - Market size and forecast 2024-2029 ($ million)
- Data Table on Telecom and IT - Market size and forecast 2024-2029 ($ million)
- Chart on Telecom and IT - Year-over-year growth 2024-2029 (%)
- Data Table on Telecom and IT - Year-over-year growth 2024-2029 (%)
8.7 Others - Market size and forecast 2024-2029
- Chart on Others - Market size and forecast 2024-2029 ($ million)
- Data Table on Others - Market size and forecast 2024-2029 ($ million)
- Chart on Others - Year-over-year growth 2024-2029 (%)
- Data Table on Others - Year-over-year growth 2024-2029 (%)
8.8 Market opportunity by End-user
- Market opportunity by End-user ($ million)
- Data Table on Market opportunity by End-user ($ million)

9 Market Segmentation by Application

9.1 Market segments
- Chart on Application - Market share 2024-2029 (%)
- Data Table on Application - Market share 2024-2029 (%)
9.2 Comparison by Application
- Chart on Comparison by Application
- Data Table on Comparison by Application
9.3 Service and support - Market size and forecast 2024-2029
- Chart on Service and support - Market size and forecast 2024-2029 ($ million)
- Data Table on Service and support - Market size and forecast 2024-2029 ($ million)
- Chart on Service and support - Year-over-year growth 2024-2029 (%)
- Data Table on Service and support - Year-over-year growth 2024-2029 (%)
9.4 Sales - Market size and forecast 2024-2029
- Chart on Sales - Market size and forecast 2024-2029 ($ million)
- Data Table on Sales - Market size and forecast 2024-2029 ($ million)
- Chart on Sales - Year-over-year growth 2024-2029 (%)
- Data Table on Sales - Year-over-year growth 2024-2029 (%)
9.5 Marketing - Market size and forecast 2024-2029
- Chart on Marketing - Market size and forecast 2024-2029 ($ million)
- Data Table on Marketing - Market size and forecast 2024-2029 ($ million)
- Chart on Marketing - Year-over-year growth 2024-2029 (%)
- Data Table on Marketing - Year-over-year growth 2024-2029 (%)
9.6 E-commerce - Market size and forecast 2024-2029
- Chart on E-commerce - Market size and forecast 2024-2029 ($ million)
- Data Table on E-commerce - Market size and forecast 2024-2029 ($ million)
- Chart on E-commerce - Year-over-year growth 2024-2029 (%)
- Data Table on E-commerce - Year-over-year growth 2024-2029 (%)
9.7 Market opportunity by Application
- Market opportunity by Application ($ million)
- Data Table on Market opportunity by Application ($ million)

10 Market Segmentation by Type

10.1 Market segments
- Chart on Type - Market share 2024-2029 (%)
- Data Table on Type - Market share 2024-2029 (%)
10.2 Comparison by Type
- Chart on Comparison by Type
- Data Table on Comparison by Type
10.3 Operational CRM systems - Market size and forecast 2024-2029
- Chart on Operational CRM systems - Market size and forecast 2024-2029 ($ million)
- Data Table on Operational CRM systems - Market size and forecast 2024-2029 ($ million)
- Chart on Operational CRM systems - Year-over-year growth 2024-2029 (%)
- Data Table on Operational CRM systems - Year-over-year growth 2024-2029 (%)
10.4 Analytical CRM systems - Market size and forecast 2024-2029
- Chart on Analytical CRM systems - Market size and forecast 2024-2029 ($ million)
- Data Table on Analytical CRM systems - Market size and forecast 2024-2029 ($ million)
- Chart on Analytical CRM systems - Year-over-year growth 2024-2029 (%)
- Data Table on Analytical CRM systems - Year-over-year growth 2024-2029 (%)
10.5 Collaborative CRM systems - Market size and forecast 2024-2029
- Chart on Collaborative CRM systems - Market size and forecast 2024-2029 ($ million)
- Data Table on Collaborative CRM systems - Market size and forecast 2024-2029 ($ million)
- Chart on Collaborative CRM systems - Year-over-year growth 2024-2029 (%)
- Data Table on Collaborative CRM systems - Year-over-year growth 2024-2029 (%)
10.6 Market opportunity by Type
- Market opportunity by Type ($ million)
- Data Table on Market opportunity by Type ($ million)

11 Customer Landscape

11.1 Customer landscape overview
- Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Geographic Landscape

12.1 Geographic segmentation
- Chart on Market share By Geographical Landscape 2024-2029 (%)
- Data Table on Market share By Geographical Landscape 2024-2029 (%)
12.2 Geographic comparison
- Chart on Geographic comparison
- Data Table on Geographic comparison
12.3 North America - Market size and forecast 2024-2029
- Chart on North America - Market size and forecast 2024-2029 ($ million)
- Data Table on North America - Market size and forecast 2024-2029 ($ million)
- Chart on North America - Year-over-year growth 2024-2029 (%)
- Data Table on North America - Year-over-year growth 2024-2029 (%)
12.4 Europe - Market size and forecast 2024-2029
- Chart on Europe - Market size and forecast 2024-2029 ($ million)
- Data Table on Europe - Market size and forecast 2024-2029 ($ million)
- Chart on Europe - Year-over-year growth 2024-2029 (%)
- Data Table on Europe - Year-over-year growth 2024-2029 (%)
12.5 APAC - Market size and forecast 2024-2029
- Chart on APAC - Market size and forecast 2024-2029 ($ million)
- Data Table on APAC - Market size and forecast 2024-2029 ($ million)
- Chart on APAC - Year-over-year growth 2024-2029 (%)
- Data Table on APAC - Year-over-year growth 2024-2029 (%)
12.6 South America - Market size and forecast 2024-2029
- Chart on South America - Market size and forecast 2024-2029 ($ million)
- Data Table on South America - Market size and forecast 2024-2029 ($ million)
- Chart on South America - Year-over-year growth 2024-2029 (%)
- Data Table on South America - Year-over-year growth 2024-2029 (%)
12.7 Middle East and Africa - Market size and forecast 2024-2029
- Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
- Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
- Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
12.8 US - Market size and forecast 2024-2029
- Chart on US - Market size and forecast 2024-2029 ($ million)
- Data Table on US - Market size and forecast 2024-2029 ($ million)
- Chart on US - Year-over-year growth 2024-2029 (%)
- Data Table on US - Year-over-year growth 2024-2029 (%)
12.9 Canada - Market size and forecast 2024-2029
- Chart on Canada - Market size and forecast 2024-2029 ($ million)
- Data Table on Canada - Market size and forecast 2024-2029 ($ million)
- Chart on Canada - Year-over-year growth 2024-2029 (%)
- Data Table on Canada - Year-over-year growth 2024-2029 (%)
12.10 UK - Market size and forecast 2024-2029
- Chart on UK - Market size and forecast 2024-2029 ($ million)
- Data Table on UK - Market size and forecast 2024-2029 ($ million)
- Chart on UK - Year-over-year growth 2024-2029 (%)
- Data Table on UK - Year-over-year growth 2024-2029 (%)
12.11 Germany - Market size and forecast 2024-2029
- Chart on Germany - Market size and forecast 2024-2029 ($ million)
- Data Table on Germany - Market size and forecast 2024-2029 ($ million)
- Chart on Germany - Year-over-year growth 2024-2029 (%)
- Data Table on Germany - Year-over-year growth 2024-2029 (%)
12.12 Mexico - Market size and forecast 2024-2029
- Chart on Mexico - Market size and forecast 2024-2029 ($ million)
- Data Table on Mexico - Market size and forecast 2024-2029 ($ million)
- Chart on Mexico - Year-over-year growth 2024-2029 (%)
- Data Table on Mexico - Year-over-year growth 2024-2029 (%)
12.13 France - Market size and forecast 2024-2029
- Chart on France - Market size and forecast 2024-2029 ($ million)
- Data Table on France - Market size and forecast 2024-2029 ($ million)
- Chart on France - Year-over-year growth 2024-2029 (%)
- Data Table on France - Year-over-year growth 2024-2029 (%)
12.14 Italy - Market size and forecast 2024-2029
- Chart on Italy - Market size and forecast 2024-2029 ($ million)
- Data Table on Italy - Market size and forecast 2024-2029 ($ million)
- Chart on Italy - Year-over-year growth 2024-2029 (%)
- Data Table on Italy - Year-over-year growth 2024-2029 (%)
12.15 Japan - Market size and forecast 2024-2029
- Chart on Japan - Market size and forecast 2024-2029 ($ million)
- Data Table on Japan - Market size and forecast 2024-2029 ($ million)
- Chart on Japan - Year-over-year growth 2024-2029 (%)
- Data Table on Japan - Year-over-year growth 2024-2029 (%)
12.16 Spain - Market size and forecast 2024-2029
- Chart on Spain - Market size and forecast 2024-2029 ($ million)
- Data Table on Spain - Market size and forecast 2024-2029 ($ million)
- Chart on Spain - Year-over-year growth 2024-2029 (%)
- Data Table on Spain - Year-over-year growth 2024-2029 (%)
12.17 China - Market size and forecast 2024-2029
- Chart on China - Market size and forecast 2024-2029 ($ million)
- Data Table on China - Market size and forecast 2024-2029 ($ million)
- Chart on China - Year-over-year growth 2024-2029 (%)
- Data Table on China - Year-over-year growth 2024-2029 (%)
12.18 Market opportunity By Geographical Landscape
- Market opportunity By Geographical Landscape ($ million)
- Data Tables on Market opportunity By Geographical Landscape ($ million)

13 Drivers, Challenges, and Opportunity/Restraints

13.1 Market drivers
13.2 Market challenges
13.3 Impact of drivers and challenges
- Impact of drivers and challenges in 2024 and 2029
13.4 Market opportunities/restraints

14 Competitive Landscape

14.1 Overview
14.2 Competitive Landscape
- Overview on criticality of inputs and factors of differentiation
14.3 Landscape disruption
- Overview on factors of disruption
14.4 Industry risks
- Impact of key risks on business

15 Competitive Analysis

15.1 Companies profiled
- Companies covered
15.2 Company ranking index
- Company ranking index
15.3 Market positioning of companies
- Matrix on companies position and classification
15.4 Capillary Technologies
- Capillary Technologies - Overview
- Capillary Technologies - Product / Service
- Capillary Technologies - Key offerings
- SWOT
15.5 Cendyn Group LLC
- Cendyn Group LLC - Overview
- Cendyn Group LLC - Product / Service
- Cendyn Group LLC - Key offerings
- SWOT
15.6 Doxim Inc.
- Doxim Inc. - Overview
- Doxim Inc. - Product / Service
- Doxim Inc. - Key offerings
- SWOT
15.7 Infor Inc.
- Infor Inc. - Overview
- Infor Inc. - Product / Service
- Infor Inc. - Key news
- Infor Inc. - Key offerings
- SWOT
15.8 International Business Machines Corp.
- International Business Machines Corp. - Overview
- International Business Machines Corp. - Business segments
- International Business Machines Corp. - Key news
- International Business Machines Corp. - Key offerings
- International Business Machines Corp. - Segment focus
- SWOT
15.9 NICE Ltd.
- NICE Ltd. - Overview
- NICE Ltd. - Business segments
- NICE Ltd. - Key news
- NICE Ltd. - Key offerings
- NICE Ltd. - Segment focus
- SWOT
15.10 Oracle Corp.
- Oracle Corp. - Overview
- Oracle Corp. - Business segments
- Oracle Corp. - Key news
- Oracle Corp. - Key offerings
- Oracle Corp. - Segment focus
- SWOT
15.11 Pegasystems Inc.
- Pegasystems Inc. - Overview
- Pegasystems Inc. - Product / Service
- Pegasystems Inc. - Key offerings
- SWOT
15.12 Sage Group Plc
- Sage Group Plc - Overview
- Sage Group Plc - Business segments
- Sage Group Plc - Key news
- Sage Group Plc - Key offerings
- Sage Group Plc - Segment focus
- SWOT
15.13 SAP SE
- SAP SE - Overview
- SAP SE - Business segments
- SAP SE - Key news
- SAP SE - Key offerings
- SAP SE - Segment focus
- SWOT
15.14 SugarCRM Inc.
- SugarCRM Inc. - Overview
- SugarCRM Inc. - Product / Service
- SugarCRM Inc. - Key offerings
- SWOT
15.15 Veeva Systems Inc.
- Veeva Systems Inc. - Overview
- Veeva Systems Inc. - Business segments
- Veeva Systems Inc. - Key offerings
- Veeva Systems Inc. - Segment focus
- SWOT
15.16 Verint Systems Inc.
- Verint Systems Inc. - Overview
- Verint Systems Inc. - Product / Service
- Verint Systems Inc. - Key offerings
- SWOT
15.17 Zendesk Inc.
- Zendesk Inc. - Overview
- Zendesk Inc. - Product / Service
- Zendesk Inc. - Key offerings
- SWOT
15.18 Zoho Corp. Pvt. Ltd.
- Zoho Corp. Pvt. Ltd. - Overview
- Zoho Corp. Pvt. Ltd. - Product / Service
- Zoho Corp. Pvt. Ltd. - Key news
- Zoho Corp. Pvt. Ltd. - Key offerings
- SWOT

16 Appendix

16.1 Scope of the report
16.2 Inclusions and exclusions checklist
- Inclusions checklist
- Exclusions checklist
16.3 Currency conversion rates for US$
- Currency conversion rates for US$
16.4 Research methodology
- Research methodology
16.5 Data procurement
- Information sources
16.6 Data validation
- Data validation
16.7 Validation techniques employed for market sizing
- Validation techniques employed for market sizing
16.8 Data synthesis
- Data synthesis
16.9 360 degree market analysis
- 360 degree market analysis
16.10 List of abbreviations
- List of abbreviations

简介目录图表

Exhibits:

Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits6: Executive Summary - Chart on Market Segmentation by Application
Exhibits7: Executive Summary - Chart on Market Segmentation by Type
Exhibits8: Executive Summary - Chart on Incremental Growth
Exhibits9: Executive Summary - Data Table on Incremental Growth
Exhibits10: Executive Summary - Chart on Company Market Positioning
Exhibits11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits12: Overview on criticality of inputs and factors of differentiation
Exhibits13: Overview on factors of disruption
Exhibits14: Impact of drivers and challenges in 2024 and 2029
Exhibits15: Parent Market
Exhibits16: Data Table on - Parent Market
Exhibits17: Market characteristics analysis
Exhibits18: Value chain analysis
Exhibits19: Offerings of companies included in the market definition
Exhibits20: Market segments
Exhibits21: Chart on Global - Market size and forecast 2024-2029 ($ million)
Exhibits22: Data Table on Global - Market size and forecast 2024-2029 ($ million)
Exhibits23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
Exhibits25: Historic Market Size - Data Table on Global SaaS Customer Relationship Management (CRM) Market 2019 - 2023 ($ million)
Exhibits26: Historic Market Size - End-user Segment 2019 - 2023 ($ million)
Exhibits27: Historic Market Size - Application Segment 2019 - 2023 ($ million)
Exhibits28: Historic Market Size - Type Segment 2019 - 2023 ($ million)
Exhibits29: Historic Market Size - Geography Segment 2019 - 2023 ($ million)
Exhibits30: Historic Market Size - Country Segment 2019 - 2023 ($ million)
Exhibits31: Five forces analysis - Comparison between 2024 and 2029
Exhibits32: Bargaining power of buyers - Impact of key factors 2024 and 2029
Exhibits33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
Exhibits34: Threat of new entrants - Impact of key factors in 2024 and 2029
Exhibits35: Threat of substitutes - Impact of key factors in 2024 and 2029
Exhibits36: Threat of rivalry - Impact of key factors in 2024 and 2029
Exhibits37: Chart on Market condition - Five forces 2024 and 2029
Exhibits38: Chart on End-user - Market share 2024-2029 (%)
Exhibits39: Data Table on End-user - Market share 2024-2029 (%)
Exhibits40: Chart on Comparison by End-user
Exhibits41: Data Table on Comparison by End-user
Exhibits42: Chart on Retail - Market size and forecast 2024-2029 ($ million)
Exhibits43: Data Table on Retail - Market size and forecast 2024-2029 ($ million)
Exhibits44: Chart on Retail - Year-over-year growth 2024-2029 (%)
Exhibits45: Data Table on Retail - Year-over-year growth 2024-2029 (%)
Exhibits46: Chart on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits47: Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
Exhibits48: Chart on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits49: Data Table on BFSI - Year-over-year growth 2024-2029 (%)
Exhibits50: Chart on Manufacturing - Market size and forecast 2024-2029 ($ million)
Exhibits51: Data Table on Manufacturing - Market size and forecast 2024-2029 ($ million)
Exhibits52: Chart on Manufacturing - Year-over-year growth 2024-2029 (%)
Exhibits53: Data Table on Manufacturing - Year-over-year growth 2024-2029 (%)
Exhibits54: Chart on Telecom and IT - Market size and forecast 2024-2029 ($ million)
Exhibits55: Data Table on Telecom and IT - Market size and forecast 2024-2029 ($ million)
Exhibits56: Chart on Telecom and IT - Year-over-year growth 2024-2029 (%)
Exhibits57: Data Table on Telecom and IT - Year-over-year growth 2024-2029 (%)
Exhibits58: Chart on Others - Market size and forecast 2024-2029 ($ million)
Exhibits59: Data Table on Others - Market size and forecast 2024-2029 ($ million)
Exhibits60: Chart on Others - Year-over-year growth 2024-2029 (%)
Exhibits61: Data Table on Others - Year-over-year growth 2024-2029 (%)
Exhibits62: Market opportunity by End-user ($ million)
Exhibits63: Data Table on Market opportunity by End-user ($ million)
Exhibits64: Chart on Application - Market share 2024-2029 (%)
Exhibits65: Data Table on Application - Market share 2024-2029 (%)
Exhibits66: Chart on Comparison by Application
Exhibits67: Data Table on Comparison by Application
Exhibits68: Chart on Service and support - Market size and forecast 2024-2029 ($ million)
Exhibits69: Data Table on Service and support - Market size and forecast 2024-2029 ($ million)
Exhibits70: Chart on Service and support - Year-over-year growth 2024-2029 (%)
Exhibits71: Data Table on Service and support - Year-over-year growth 2024-2029 (%)
Exhibits72: Chart on Sales - Market size and forecast 2024-2029 ($ million)
Exhibits73: Data Table on Sales - Market size and forecast 2024-2029 ($ million)
Exhibits74: Chart on Sales - Year-over-year growth 2024-2029 (%)
Exhibits75: Data Table on Sales - Year-over-year growth 2024-2029 (%)
Exhibits76: Chart on Marketing - Market size and forecast 2024-2029 ($ million)
Exhibits77: Data Table on Marketing - Market size and forecast 2024-2029 ($ million)
Exhibits78: Chart on Marketing - Year-over-year growth 2024-2029 (%)
Exhibits79: Data Table on Marketing - Year-over-year growth 2024-2029 (%)
Exhibits80: Chart on E-commerce - Market size and forecast 2024-2029 ($ million)
Exhibits81: Data Table on E-commerce - Market size and forecast 2024-2029 ($ million)
Exhibits82: Chart on E-commerce - Year-over-year growth 2024-2029 (%)
Exhibits83: Data Table on E-commerce - Year-over-year growth 2024-2029 (%)
Exhibits84: Market opportunity by Application ($ million)
Exhibits85: Data Table on Market opportunity by Application ($ million)
Exhibits86: Chart on Type - Market share 2024-2029 (%)
Exhibits87: Data Table on Type - Market share 2024-2029 (%)
Exhibits88: Chart on Comparison by Type
Exhibits89: Data Table on Comparison by Type
Exhibits90: Chart on Operational CRM systems - Market size and forecast 2024-2029 ($ million)
Exhibits91: Data Table on Operational CRM systems - Market size and forecast 2024-2029 ($ million)
Exhibits92: Chart on Operational CRM systems - Year-over-year growth 2024-2029 (%)
Exhibits93: Data Table on Operational CRM systems - Year-over-year growth 2024-2029 (%)
Exhibits94: Chart on Analytical CRM systems - Market size and forecast 2024-2029 ($ million)
Exhibits95: Data Table on Analytical CRM systems - Market size and forecast 2024-2029 ($ million)
Exhibits96: Chart on Analytical CRM systems - Year-over-year growth 2024-2029 (%)
Exhibits97: Data Table on Analytical CRM systems - Year-over-year growth 2024-2029 (%)
Exhibits98: Chart on Collaborative CRM systems - Market size and forecast 2024-2029 ($ million)
Exhibits99: Data Table on Collaborative CRM systems - Market size and forecast 2024-2029 ($ million)
Exhibits100: Chart on Collaborative CRM systems - Year-over-year growth 2024-2029 (%)
Exhibits101: Data Table on Collaborative CRM systems - Year-over-year growth 2024-2029 (%)
Exhibits102: Market opportunity by Type ($ million)
Exhibits103: Data Table on Market opportunity by Type ($ million)
Exhibits104: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits105: Chart on Market share By Geographical Landscape 2024-2029 (%)
Exhibits106: Data Table on Market share By Geographical Landscape 2024-2029 (%)
Exhibits107: Chart on Geographic comparison
Exhibits108: Data Table on Geographic comparison
Exhibits109: Chart on North America - Market size and forecast 2024-2029 ($ million)
Exhibits110: Data Table on North America - Market size and forecast 2024-2029 ($ million)
Exhibits111: Chart on North America - Year-over-year growth 2024-2029 (%)
Exhibits112: Data Table on North America - Year-over-year growth 2024-2029 (%)
Exhibits113: Chart on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits114: Data Table on Europe - Market size and forecast 2024-2029 ($ million)
Exhibits115: Chart on Europe - Year-over-year growth 2024-2029 (%)
Exhibits116: Data Table on Europe - Year-over-year growth 2024-2029 (%)
Exhibits117: Chart on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits118: Data Table on APAC - Market size and forecast 2024-2029 ($ million)
Exhibits119: Chart on APAC - Year-over-year growth 2024-2029 (%)
Exhibits120: Data Table on APAC - Year-over-year growth 2024-2029 (%)
Exhibits121: Chart on South America - Market size and forecast 2024-2029 ($ million)
Exhibits122: Data Table on South America - Market size and forecast 2024-2029 ($ million)
Exhibits123: Chart on South America - Year-over-year growth 2024-2029 (%)
Exhibits124: Data Table on South America - Year-over-year growth 2024-2029 (%)
Exhibits125: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits126: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
Exhibits127: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits128: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
Exhibits129: Chart on US - Market size and forecast 2024-2029 ($ million)
Exhibits130: Data Table on US - Market size and forecast 2024-2029 ($ million)
Exhibits131: Chart on US - Year-over-year growth 2024-2029 (%)
Exhibits132: Data Table on US - Year-over-year growth 2024-2029 (%)
Exhibits133: Chart on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits134: Data Table on Canada - Market size and forecast 2024-2029 ($ million)
Exhibits135: Chart on Canada - Year-over-year growth 2024-2029 (%)
Exhibits136: Data Table on Canada - Year-over-year growth 2024-2029 (%)
Exhibits137: Chart on UK - Market size and forecast 2024-2029 ($ million)
Exhibits138: Data Table on UK - Market size and forecast 2024-2029 ($ million)
Exhibits139: Chart on UK - Year-over-year growth 2024-2029 (%)
Exhibits140: Data Table on UK - Year-over-year growth 2024-2029 (%)
Exhibits141: Chart on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits142: Data Table on Germany - Market size and forecast 2024-2029 ($ million)
Exhibits143: Chart on Germany - Year-over-year growth 2024-2029 (%)
Exhibits144: Data Table on Germany - Year-over-year growth 2024-2029 (%)
Exhibits145: Chart on Mexico - Market size and forecast 2024-2029 ($ million)
Exhibits146: Data Table on Mexico - Market size and forecast 2024-2029 ($ million)
Exhibits147: Chart on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits148: Data Table on Mexico - Year-over-year growth 2024-2029 (%)
Exhibits149: Chart on France - Market size and forecast 2024-2029 ($ million)
Exhibits150: Data Table on France - Market size and forecast 2024-2029 ($ million)
Exhibits151: Chart on France - Year-over-year growth 2024-2029 (%)
Exhibits152: Data Table on France - Year-over-year growth 2024-2029 (%)
Exhibits153: Chart on Italy - Market size and forecast 2024-2029 ($ million)
Exhibits154: Data Table on Italy - Market size and forecast 2024-2029 ($ million)
Exhibits155: Chart on Italy - Year-over-year growth 2024-2029 (%)
Exhibits156: Data Table on Italy - Year-over-year growth 2024-2029 (%)
Exhibits157: Chart on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits158: Data Table on Japan - Market size and forecast 2024-2029 ($ million)
Exhibits159: Chart on Japan - Year-over-year growth 2024-2029 (%)
Exhibits160: Data Table on Japan - Year-over-year growth 2024-2029 (%)
Exhibits161: Chart on Spain - Market size and forecast 2024-2029 ($ million)
Exhibits162: Data Table on Spain - Market size and forecast 2024-2029 ($ million)
Exhibits163: Chart on Spain - Year-over-year growth 2024-2029 (%)
Exhibits164: Data Table on Spain - Year-over-year growth 2024-2029 (%)
Exhibits165: Chart on China - Market size and forecast 2024-2029 ($ million)
Exhibits166: Data Table on China - Market size and forecast 2024-2029 ($ million)
Exhibits167: Chart on China - Year-over-year growth 2024-2029 (%)
Exhibits168: Data Table on China - Year-over-year growth 2024-2029 (%)
Exhibits169: Market opportunity By Geographical Landscape ($ million)
Exhibits170: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits171: Impact of drivers and challenges in 2024 and 2029
Exhibits172: Overview on criticality of inputs and factors of differentiation
Exhibits173: Overview on factors of disruption
Exhibits174: Impact of key risks on business
Exhibits175: Companies covered
Exhibits176: Company ranking index
Exhibits177: Matrix on companies position and classification
Exhibits178: Capillary Technologies - Overview
Exhibits179: Capillary Technologies - Product / Service
Exhibits180: Capillary Technologies - Key offerings
Exhibits181: SWOT
Exhibits182: Cendyn Group LLC - Overview
Exhibits183: Cendyn Group LLC - Product / Service
Exhibits184: Cendyn Group LLC - Key offerings
Exhibits185: SWOT
Exhibits186: Doxim Inc. - Overview
Exhibits187: Doxim Inc. - Product / Service
Exhibits188: Doxim Inc. - Key offerings
Exhibits189: SWOT
Exhibits190: Infor Inc. - Overview
Exhibits191: Infor Inc. - Product / Service
Exhibits192: Infor Inc. - Key news
Exhibits193: Infor Inc. - Key offerings
Exhibits194: SWOT
Exhibits195: International Business Machines Corp. - Overview
Exhibits196: International Business Machines Corp. - Business segments
Exhibits197: International Business Machines Corp. - Key news
Exhibits198: International Business Machines Corp. - Key offerings
Exhibits199: International Business Machines Corp. - Segment focus
Exhibits200: SWOT
Exhibits201: NICE Ltd. - Overview
Exhibits202: NICE Ltd. - Business segments
Exhibits203: NICE Ltd. - Key news
Exhibits204: NICE Ltd. - Key offerings
Exhibits205: NICE Ltd. - Segment focus
Exhibits206: SWOT
Exhibits207: Oracle Corp. - Overview
Exhibits208: Oracle Corp. - Business segments
Exhibits209: Oracle Corp. - Key news
Exhibits210: Oracle Corp. - Key offerings
Exhibits211: Oracle Corp. - Segment focus
Exhibits212: SWOT
Exhibits213: Pegasystems Inc. - Overview
Exhibits214: Pegasystems Inc. - Product / Service
Exhibits215: Pegasystems Inc. - Key offerings
Exhibits216: SWOT
Exhibits217: Sage Group Plc - Overview
Exhibits218: Sage Group Plc - Business segments
Exhibits219: Sage Group Plc - Key news
Exhibits220: Sage Group Plc - Key offerings
Exhibits221: Sage Group Plc - Segment focus
Exhibits222: SWOT
Exhibits223: SAP SE - Overview
Exhibits224: SAP SE - Business segments
Exhibits225: SAP SE - Key news
Exhibits226: SAP SE - Key offerings
Exhibits227: SAP SE - Segment focus
Exhibits228: SWOT
Exhibits229: SugarCRM Inc. - Overview
Exhibits230: SugarCRM Inc. - Product / Service
Exhibits231: SugarCRM Inc. - Key offerings
Exhibits232: SWOT
Exhibits233: Veeva Systems Inc. - Overview
Exhibits234: Veeva Systems Inc. - Business segments
Exhibits235: Veeva Systems Inc. - Key offerings
Exhibits236: Veeva Systems Inc. - Segment focus
Exhibits237: SWOT
Exhibits238: Verint Systems Inc. - Overview
Exhibits239: Verint Systems Inc. - Product / Service
Exhibits240: Verint Systems Inc. - Key offerings
Exhibits241: SWOT
Exhibits242: Zendesk Inc. - Overview
Exhibits243: Zendesk Inc. - Product / Service
Exhibits244: Zendesk Inc. - Key offerings
Exhibits245: SWOT
Exhibits246: Zoho Corp. Pvt. Ltd. - Overview
Exhibits247: Zoho Corp. Pvt. Ltd. - Product / Service
Exhibits248: Zoho Corp. Pvt. Ltd. - Key news
Exhibits249: Zoho Corp. Pvt. Ltd. - Key offerings
Exhibits250: SWOT
Exhibits251: Inclusions checklist
Exhibits252: Exclusions checklist
Exhibits253: Currency conversion rates for US$
Exhibits254: Research methodology
Exhibits255: Information sources
Exhibits256: Data validation
Exhibits257: Validation techniques employed for market sizing
Exhibits258: Data synthesis
Exhibits259: 360 degree market analysis
Exhibits260: List of abbreviations

02-2729-4219

+886-2-2729-4219

License/价格

2025-2029年全球SaaS客户关係管理（CRM）市场

Global Saas Customer Relationship Management (CRM) Market 2025-2029

目录

第一章执行摘要

第二章 Technavio 分析

第三章市场状况

第四章市场规模

第五章市场规模表现

第六章定性分析

第七章五力分析

8. 按最终用户细分市场

第九章按应用分類的市场细分

第十章按类型细分市场

第十一章客户情况

第十二章地区情势