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CRM，全球市场，2025-2029
市场调查报告书
商品编码
1756566

CRM，全球市场，2025-2029

Global CRM Market 2025-2029
出版日期: | 出版商: TechNavio | 英文 220 Pages | 订单完成后即时交付

价格

预计 2024 年至 2029 年间 CRM 市场将成长 754 亿美元，预测期内复合年增长率为 11.5%。

本报告对 CRM 市场、市场规模和预测、趋势、成长动力、挑战以及涵盖约 25 家供应商的供应商分析进行了全面分析。

该报告提供了当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。市场受到中小企业越来越多地采用 CRM、越来越多地采用云端基础的产品以及越来越关注客户参与。

市场覆盖
基准年 2025
年底 2029
预测期 2025-2029
成长动力 加速度
与前一年同期比较 9.9%
复合年增长率 11.5%
增量金额 754亿美元

这项研究客观地结合了一手和二手讯息，并参考了行业主要参与者的意见。报告包含全面的市场规模数据、区域細項分析、供应商格局以及对主要企业的分析。报告同时包含历史数据和预测数据。

研究指出，人工智慧与 CRM 的整合是未来几年推动 CRM 市场成长的主要原因之一。此外，分析技术与 CRM 的整合以及社交互动需求的不断增长也将带来巨大的市场需求。

目录

第一章执行摘要

  • 市场概览

第二章 Technavio 分析

  • 价格、生命週期、顾客购买篮、采用率和购买标准的分析
  • 投入与差异化因素的重要性
  • 混乱的根源
  • 驱动因素和挑战的影响

第三章 市场状况

  • 市场生态系统
  • 市场特征
  • 价值链分析

第四章 市场规模

  • 市场定义
  • 市场区隔分析
  • 2024年市场规模
  • 2024-2029年市场展望

第五章 市场规模表现

  • CRM 全球市场 2019-2023
  • 2019-2023年应用細項分析
  • 2019-2023 年按部署細項分析
  • 2019-2023年产业細項分析
  • 2019-2023年地理細項分析
  • 2019-2023年国家細項分析

第六章定性分析

  • 人工智慧的影响：全球 CRM 市场

第七章五力分析

  • 五力模型摘要
  • 买家的议价能力
  • 供应商的议价能力
  • 新进入者的威胁
  • 替代品的威胁
  • 竞争威胁
  • 市场状况

第 8 章按应用分類的市场区隔

  • 市场区隔
  • 比较：按应用
  • 服务与支援 CRM：市场规模与预测 2024-2029
  • 销售 CRM：市场规模与预测 2024-2029
  • 行销 CRM 软体：2024-2029 年市场规模与预测
  • 电子商务软体 CRM：2024-2029 年市场规模与预测
  • 按应用分類的市场机会

第九章 依部署细分市场

  • 市场区隔
  • 比较：按部署
  • SaaS：市场规模及预测（2024-2029）
  • 本地部署：市场规模及预测 2024-2029
  • 部署的市场机会

第十章 按行业分類的市场细分

  • 市场区隔
  • 比较：按行业
  • 大型企业：2024 年至 2029 年市场规模及预测
  • 中小企业：市场规模及预测 2024-2029
  • 各行业的市场机会

第十一章 客户情况

  • 客户概览

第十二章 地区情势

  • 地理细分
  • 区域比较
  • 北美：2024-2029 年市场规模及预测
  • 欧洲：2024-2029 年市场规模及预测
  • 亚太地区：2024-2029 年市场规模及预测
  • 南美洲：2024-2029 年市场规模及预测
  • 中东和非洲：2024-2029 年市场规模及预测
  • 美国：市场规模及预测（2024-2029）
  • 加拿大：市场规模及预测（2024-2029）
  • 英国：2024-2029 年市场规模及预测
  • 德国：2024-2029年市场规模及预测
  • 日本：2024-2029 年市场规模及预测
  • 墨西哥：2024-2029 年市场规模及预测
  • 法国：2024-2029年市场规模及预测
  • 义大利：2024-2029 年市场规模及预测
  • 西班牙：2024-2029 年市场规模及预测
  • 中国：2024-2029年市场规模及预测
  • 按地区分類的市场机会

第十三章 驱动因素、挑战、机会与限制因素

  • 市场驱动因素
  • 市场挑战
  • 驱动因素和挑战的影响
  • 市场机会与限制

第十四章竞争格局

  • 概述
  • 竞争格局
  • 令人困惑的情况
  • 产业风险

第十五章 竞争分析

  • 公司简介
  • 企业排名指数
  • 公司市场定位
  • Acoustic LP
  • Adobe Inc.
  • Concentrix Corp.
  • Huawei Technologies Co. Ltd.
  • HubSpot Inc.
  • Infor Inc.
  • Microsoft Corp.
  • NICE Ltd.
  • Oracle Corp.
  • Pegasystems Inc.
  • Sage Group Plc
  • Salesforce Inc.
  • SAP SE
  • SAS Institute Inc.
  • SugarCRM Inc.

第十六章 附录

Product Code: IRTNTR71224

The crm market is forecasted to grow by USD 75.4 bn during 2024-2029, accelerating at a CAGR of 11.5% during the forecast period. The report on the crm market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing adoption of crm by smes, increasing adoption of cloud-based offerings, and focus on customer engagement.

Market Scope
Base Year2025
End Year2029
Series Year2025-2029
Growth MomentumAccelerate
YOY 20259.9%
CAGR11.5%
Incremental Value$75.4 bn

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's crm market is segmented as below:

By Application

    • Service and support CRM
    • Sales CRM
    • Marketing CRM software
    • E-commerce software CRM

By Deployment

    • SaaS
    • On-premises

By Sector

    • Large enterprises
    • Small and medium-sized enterprises

By Geographical Landscape

    • North America
    • Europe
    • APAC
    • South America
    • Middle East and Africa

This study identifies the integration of ai into crm as one of the prime reasons driving the crm market growth during the next few years. Also, integration of analytics into crm and growing demand for social interaction will lead to sizable demand in the market.

The report on the crm market covers the following areas:

    • CRM Market sizing
    • CRM Market forecast
    • CRM Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading crm market vendors that include Acoustic LP, Adobe Inc., Agile CRM Inc., Concentrix Corp., Huawei Technologies Co. Ltd., HubSpot Inc., Infor Inc., Microsoft Corp., NICE Ltd., Oracle Corp., Pegasystems Inc., Sage Group Plc, Salesforce Inc., SAP SE, SAS Institute Inc., SugarCRM Inc., Verint Systems Inc., Vtiger Systems India Pvt. Ltd., Zendesk Inc., and Zoho Corp. Pvt. Ltd.. Also, the crm market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
    • Executive Summary - Chart on Market Overview
    • Executive Summary - Data Table on Market Overview
    • Executive Summary - Chart on Global Market Characteristics
    • Executive Summary - Chart on Market By Geographical Landscape
    • Executive Summary - Chart on Market Segmentation by Application
    • Executive Summary - Chart on Market Segmentation by Deployment
    • Executive Summary - Chart on Market Segmentation by Sector
    • Executive Summary - Chart on Incremental Growth
    • Executive Summary - Data Table on Incremental Growth
    • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

  • 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
    • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • 2.2 Criticality of inputs and Factors of differentiation
    • Overview on criticality of inputs and factors of differentiation
  • 2.3 Factors of disruption
    • Overview on factors of disruption
  • 2.4 Impact of drivers and challenges
    • Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

  • 3.1 Market ecosystem
    • Parent Market
    • Data Table on - Parent Market
  • 3.2 Market characteristics
    • Market characteristics analysis
  • 3.3 Value chain analysis
    • Value chain analysis

4 Market Sizing

  • 4.1 Market definition
    • Offerings of companies included in the market definition
  • 4.2 Market segment analysis
    • Market segments
  • 4.3 Market size 2024
  • 4.4 Market outlook: Forecast for 2024-2029
    • Chart on Global - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Global - Market size and forecast 2024-2029 ($ billion)
    • Chart on Global Market: Year-over-year growth 2024-2029 (%)
    • Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

  • 5.1 Global CRM Market 2019 - 2023
    • Historic Market Size - Data Table on Global CRM Market 2019 - 2023 ($ billion)
  • 5.2 Application segment analysis 2019 - 2023
    • Historic Market Size - Application Segment 2019 - 2023 ($ billion)
  • 5.3 Deployment segment analysis 2019 - 2023
    • Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
  • 5.4 Sector segment analysis 2019 - 2023
    • Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
  • 5.5 Geography segment analysis 2019 - 2023
    • Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
  • 5.6 Country segment analysis 2019 - 2023
    • Historic Market Size - Country Segment 2019 - 2023 ($ billion)

6 Qualitative Analysis

  • 6.1 The AI impact on Global CRM Market

7 Five Forces Analysis

  • 7.1 Five forces summary
    • Five forces analysis - Comparison between 2024 and 2029
  • 7.2 Bargaining power of buyers
    • Bargaining power of buyers - Impact of key factors 2024 and 2029
  • 7.3 Bargaining power of suppliers
    • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
  • 7.4 Threat of new entrants
    • Threat of new entrants - Impact of key factors in 2024 and 2029
  • 7.5 Threat of substitutes
    • Threat of substitutes - Impact of key factors in 2024 and 2029
  • 7.6 Threat of rivalry
    • Threat of rivalry - Impact of key factors in 2024 and 2029
  • 7.7 Market condition
    • Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Application

  • 8.1 Market segments
    • Chart on Application - Market share 2024-2029 (%)
    • Data Table on Application - Market share 2024-2029 (%)
  • 8.2 Comparison by Application
    • Chart on Comparison by Application
    • Data Table on Comparison by Application
  • 8.3 Service and support CRM - Market size and forecast 2024-2029
    • Chart on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
    • Chart on Service and support CRM - Year-over-year growth 2024-2029 (%)
    • Data Table on Service and support CRM - Year-over-year growth 2024-2029 (%)
  • 8.4 Sales CRM - Market size and forecast 2024-2029
    • Chart on Sales CRM - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Sales CRM - Market size and forecast 2024-2029 ($ billion)
    • Chart on Sales CRM - Year-over-year growth 2024-2029 (%)
    • Data Table on Sales CRM - Year-over-year growth 2024-2029 (%)
  • 8.5 Marketing CRM software - Market size and forecast 2024-2029
    • Chart on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
    • Chart on Marketing CRM software - Year-over-year growth 2024-2029 (%)
    • Data Table on Marketing CRM software - Year-over-year growth 2024-2029 (%)
  • 8.6 E-commerce software CRM - Market size and forecast 2024-2029
    • Chart on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
    • Data Table on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
    • Chart on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
    • Data Table on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
  • 8.7 Market opportunity by Application
    • Market opportunity by Application ($ billion)
    • Data Table on Market opportunity by Application ($ billion)

9 Market Segmentation by Deployment

  • 9.1 Market segments
    • Chart on Deployment - Market share 2024-2029 (%)
    • Data Table on Deployment - Market share 2024-2029 (%)
  • 9.2 Comparison by Deployment
    • Chart on Comparison by Deployment
    • Data Table on Comparison by Deployment
  • 9.3 SaaS - Market size and forecast 2024-2029
    • Chart on SaaS - Market size and forecast 2024-2029 ($ billion)
    • Data Table on SaaS - Market size and forecast 2024-2029 ($ billion)
    • Chart on SaaS - Year-over-year growth 2024-2029 (%)
    • Data Table on SaaS - Year-over-year growth 2024-2029 (%)
  • 9.4 On-premises - Market size and forecast 2024-2029
    • Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
    • Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
    • Chart on On-premises - Year-over-year growth 2024-2029 (%)
    • Data Table on On-premises - Year-over-year growth 2024-2029 (%)
  • 9.5 Market opportunity by Deployment
    • Market opportunity by Deployment ($ billion)
    • Data Table on Market opportunity by Deployment ($ billion)

10 Market Segmentation by Sector

  • 10.1 Market segments
    • Chart on Sector - Market share 2024-2029 (%)
    • Data Table on Sector - Market share 2024-2029 (%)
  • 10.2 Comparison by Sector
    • Chart on Comparison by Sector
    • Data Table on Comparison by Sector
  • 10.3 Large enterprises - Market size and forecast 2024-2029
    • Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
    • Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
    • Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
  • 10.4 Small and medium-sized enterprises - Market size and forecast 2024-2029
    • Chart on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
    • Chart on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
    • Data Table on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
  • 10.5 Market opportunity by Sector
    • Market opportunity by Sector ($ billion)
    • Data Table on Market opportunity by Sector ($ billion)

11 Customer Landscape

  • 11.1 Customer landscape overview
    • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

12 Geographic Landscape

  • 12.1 Geographic segmentation
    • Chart on Market share By Geographical Landscape 2024-2029 (%)
    • Data Table on Market share By Geographical Landscape 2024-2029 (%)
  • 12.2 Geographic comparison
    • Chart on Geographic comparison
    • Data Table on Geographic comparison
  • 12.3 North America - Market size and forecast 2024-2029
    • Chart on North America - Market size and forecast 2024-2029 ($ billion)
    • Data Table on North America - Market size and forecast 2024-2029 ($ billion)
    • Chart on North America - Year-over-year growth 2024-2029 (%)
    • Data Table on North America - Year-over-year growth 2024-2029 (%)
  • 12.4 Europe - Market size and forecast 2024-2029
    • Chart on Europe - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
    • Chart on Europe - Year-over-year growth 2024-2029 (%)
    • Data Table on Europe - Year-over-year growth 2024-2029 (%)
  • 12.5 APAC - Market size and forecast 2024-2029
    • Chart on APAC - Market size and forecast 2024-2029 ($ billion)
    • Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
    • Chart on APAC - Year-over-year growth 2024-2029 (%)
    • Data Table on APAC - Year-over-year growth 2024-2029 (%)
  • 12.6 South America - Market size and forecast 2024-2029
    • Chart on South America - Market size and forecast 2024-2029 ($ billion)
    • Data Table on South America - Market size and forecast 2024-2029 ($ billion)
    • Chart on South America - Year-over-year growth 2024-2029 (%)
    • Data Table on South America - Year-over-year growth 2024-2029 (%)
  • 12.7 Middle East and Africa - Market size and forecast 2024-2029
    • Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
    • Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
    • Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • 12.8 US - Market size and forecast 2024-2029
    • Chart on US - Market size and forecast 2024-2029 ($ billion)
    • Data Table on US - Market size and forecast 2024-2029 ($ billion)
    • Chart on US - Year-over-year growth 2024-2029 (%)
    • Data Table on US - Year-over-year growth 2024-2029 (%)
  • 12.9 Canada - Market size and forecast 2024-2029
    • Chart on Canada - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
    • Chart on Canada - Year-over-year growth 2024-2029 (%)
    • Data Table on Canada - Year-over-year growth 2024-2029 (%)
  • 12.10 UK - Market size and forecast 2024-2029
    • Chart on UK - Market size and forecast 2024-2029 ($ billion)
    • Data Table on UK - Market size and forecast 2024-2029 ($ billion)
    • Chart on UK - Year-over-year growth 2024-2029 (%)
    • Data Table on UK - Year-over-year growth 2024-2029 (%)
  • 12.11 Germany - Market size and forecast 2024-2029
    • Chart on Germany - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
    • Chart on Germany - Year-over-year growth 2024-2029 (%)
    • Data Table on Germany - Year-over-year growth 2024-2029 (%)
  • 12.12 Japan - Market size and forecast 2024-2029
    • Chart on Japan - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
    • Chart on Japan - Year-over-year growth 2024-2029 (%)
    • Data Table on Japan - Year-over-year growth 2024-2029 (%)
  • 12.13 Mexico - Market size and forecast 2024-2029
    • Chart on Mexico - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Mexico - Market size and forecast 2024-2029 ($ billion)
    • Chart on Mexico - Year-over-year growth 2024-2029 (%)
    • Data Table on Mexico - Year-over-year growth 2024-2029 (%)
  • 12.14 France - Market size and forecast 2024-2029
    • Chart on France - Market size and forecast 2024-2029 ($ billion)
    • Data Table on France - Market size and forecast 2024-2029 ($ billion)
    • Chart on France - Year-over-year growth 2024-2029 (%)
    • Data Table on France - Year-over-year growth 2024-2029 (%)
  • 12.15 Italy - Market size and forecast 2024-2029
    • Chart on Italy - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
    • Chart on Italy - Year-over-year growth 2024-2029 (%)
    • Data Table on Italy - Year-over-year growth 2024-2029 (%)
  • 12.16 Spain - Market size and forecast 2024-2029
    • Chart on Spain - Market size and forecast 2024-2029 ($ billion)
    • Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
    • Chart on Spain - Year-over-year growth 2024-2029 (%)
    • Data Table on Spain - Year-over-year growth 2024-2029 (%)
  • 12.17 China - Market size and forecast 2024-2029
    • Chart on China - Market size and forecast 2024-2029 ($ billion)
    • Data Table on China - Market size and forecast 2024-2029 ($ billion)
    • Chart on China - Year-over-year growth 2024-2029 (%)
    • Data Table on China - Year-over-year growth 2024-2029 (%)
  • 12.18 Market opportunity By Geographical Landscape
    • Market opportunity By Geographical Landscape ($ billion)
    • Data Tables on Market opportunity By Geographical Landscape ($ billion)

13 Drivers, Challenges, and Opportunity/Restraints

  • 13.1 Market drivers
  • 13.2 Market challenges
  • 13.3 Impact of drivers and challenges
    • Impact of drivers and challenges in 2024 and 2029
  • 13.4 Market opportunities/restraints

14 Competitive Landscape

  • 14.1 Overview
  • 14.2 Competitive Landscape
    • Overview on criticality of inputs and factors of differentiation
  • 14.3 Landscape disruption
    • Overview on factors of disruption
  • 14.4 Industry risks
    • Impact of key risks on business

15 Competitive Analysis

  • 15.1 Companies profiled
    • Companies covered
  • 15.2 Company ranking index
    • Company ranking index
  • 15.3 Market positioning of companies
    • Matrix on companies position and classification
  • 15.4 Acoustic LP
    • Acoustic LP - Overview
    • Acoustic LP - Product / Service
    • Acoustic LP - Key offerings
    • SWOT
  • 15.5 Adobe Inc.
    • Adobe Inc. - Overview
    • Adobe Inc. - Business segments
    • Adobe Inc. - Key news
    • Adobe Inc. - Key offerings
    • Adobe Inc. - Segment focus
    • SWOT
  • 15.6 Concentrix Corp.
    • Concentrix Corp. - Overview
    • Concentrix Corp. - Product / Service
    • Concentrix Corp. - Key news
    • Concentrix Corp. - Key offerings
    • SWOT
  • 15.7 Huawei Technologies Co. Ltd.
    • Huawei Technologies Co. Ltd. - Overview
    • Huawei Technologies Co. Ltd. - Product / Service
    • Huawei Technologies Co. Ltd. - Key news
    • Huawei Technologies Co. Ltd. - Key offerings
    • SWOT
  • 15.8 HubSpot Inc.
    • HubSpot Inc. - Overview
    • HubSpot Inc. - Product / Service
    • HubSpot Inc. - Key news
    • HubSpot Inc. - Key offerings
    • SWOT
  • 15.9 Infor Inc.
    • Infor Inc. - Overview
    • Infor Inc. - Product / Service
    • Infor Inc. - Key news
    • Infor Inc. - Key offerings
    • SWOT
  • 15.10 Microsoft Corp.
    • Microsoft Corp. - Overview
    • Microsoft Corp. - Business segments
    • Microsoft Corp. - Key news
    • Microsoft Corp. - Key offerings
    • Microsoft Corp. - Segment focus
    • SWOT
  • 15.11 NICE Ltd.
    • NICE Ltd. - Overview
    • NICE Ltd. - Business segments
    • NICE Ltd. - Key news
    • NICE Ltd. - Key offerings
    • NICE Ltd. - Segment focus
    • SWOT
  • 15.12 Oracle Corp.
    • Oracle Corp. - Overview
    • Oracle Corp. - Business segments
    • Oracle Corp. - Key news
    • Oracle Corp. - Key offerings
    • Oracle Corp. - Segment focus
    • SWOT
  • 15.13 Pegasystems Inc.
    • Pegasystems Inc. - Overview
    • Pegasystems Inc. - Product / Service
    • Pegasystems Inc. - Key offerings
    • SWOT
  • 15.14 Sage Group Plc
    • Sage Group Plc - Overview
    • Sage Group Plc - Business segments
    • Sage Group Plc - Key news
    • Sage Group Plc - Key offerings
    • Sage Group Plc - Segment focus
    • SWOT
  • 15.15 Salesforce Inc.
    • Salesforce Inc. - Overview
    • Salesforce Inc. - Product / Service
    • Salesforce Inc. - Key news
    • Salesforce Inc. - Key offerings
    • SWOT
  • 15.16 SAP SE
    • SAP SE - Overview
    • SAP SE - Business segments
    • SAP SE - Key news
    • SAP SE - Key offerings
    • SAP SE - Segment focus
    • SWOT
  • 15.17 SAS Institute Inc.
    • SAS Institute Inc. - Overview
    • SAS Institute Inc. - Product / Service
    • SAS Institute Inc. - Key news
    • SAS Institute Inc. - Key offerings
    • SWOT
  • 15.18 SugarCRM Inc.
    • SugarCRM Inc. - Overview
    • SugarCRM Inc. - Product / Service
    • SugarCRM Inc. - Key offerings
    • SWOT

16 Appendix

  • 16.1 Scope of the report
  • 16.2 Inclusions and exclusions checklist
    • Inclusions checklist
    • Exclusions checklist
  • 16.3 Currency conversion rates for US$
    • Currency conversion rates for US$
  • 16.4 Research methodology
    • Research methodology
  • 16.5 Data procurement
    • Information sources
  • 16.6 Data validation
    • Data validation
  • 16.7 Validation techniques employed for market sizing
    • Validation techniques employed for market sizing
  • 16.8 Data synthesis
    • Data synthesis
  • 16.9 360 degree market analysis
    • 360 degree market analysis
  • 16.10 List of abbreviations
    • List of abbreviations

Exhibits:

  • Exhibits1: Executive Summary - Chart on Market Overview
  • Exhibits2: Executive Summary - Data Table on Market Overview
  • Exhibits3: Executive Summary - Chart on Global Market Characteristics
  • Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibits5: Executive Summary - Chart on Market Segmentation by Application
  • Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
  • Exhibits7: Executive Summary - Chart on Market Segmentation by Sector
  • Exhibits8: Executive Summary - Chart on Incremental Growth
  • Exhibits9: Executive Summary - Data Table on Incremental Growth
  • Exhibits10: Executive Summary - Chart on Company Market Positioning
  • Exhibits11: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits12: Overview on criticality of inputs and factors of differentiation
  • Exhibits13: Overview on factors of disruption
  • Exhibits14: Impact of drivers and challenges in 2024 and 2029
  • Exhibits15: Parent Market
  • Exhibits16: Data Table on - Parent Market
  • Exhibits17: Market characteristics analysis
  • Exhibits18: Value chain analysis
  • Exhibits19: Offerings of companies included in the market definition
  • Exhibits20: Market segments
  • Exhibits21: Chart on Global - Market size and forecast 2024-2029 ($ billion)
  • Exhibits22: Data Table on Global - Market size and forecast 2024-2029 ($ billion)
  • Exhibits23: Chart on Global Market: Year-over-year growth 2024-2029 (%)
  • Exhibits24: Data Table on Global Market: Year-over-year growth 2024-2029 (%)
  • Exhibits25: Historic Market Size - Data Table on Global CRM Market 2019 - 2023 ($ billion)
  • Exhibits26: Historic Market Size - Application Segment 2019 - 2023 ($ billion)
  • Exhibits27: Historic Market Size - Deployment Segment 2019 - 2023 ($ billion)
  • Exhibits28: Historic Market Size - Sector Segment 2019 - 2023 ($ billion)
  • Exhibits29: Historic Market Size - Geography Segment 2019 - 2023 ($ billion)
  • Exhibits30: Historic Market Size - Country Segment 2019 - 2023 ($ billion)
  • Exhibits31: Five forces analysis - Comparison between 2024 and 2029
  • Exhibits32: Bargaining power of buyers - Impact of key factors 2024 and 2029
  • Exhibits33: Bargaining power of suppliers - Impact of key factors in 2024 and 2029
  • Exhibits34: Threat of new entrants - Impact of key factors in 2024 and 2029
  • Exhibits35: Threat of substitutes - Impact of key factors in 2024 and 2029
  • Exhibits36: Threat of rivalry - Impact of key factors in 2024 and 2029
  • Exhibits37: Chart on Market condition - Five forces 2024 and 2029
  • Exhibits38: Chart on Application - Market share 2024-2029 (%)
  • Exhibits39: Data Table on Application - Market share 2024-2029 (%)
  • Exhibits40: Chart on Comparison by Application
  • Exhibits41: Data Table on Comparison by Application
  • Exhibits42: Chart on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
  • Exhibits43: Data Table on Service and support CRM - Market size and forecast 2024-2029 ($ billion)
  • Exhibits44: Chart on Service and support CRM - Year-over-year growth 2024-2029 (%)
  • Exhibits45: Data Table on Service and support CRM - Year-over-year growth 2024-2029 (%)
  • Exhibits46: Chart on Sales CRM - Market size and forecast 2024-2029 ($ billion)
  • Exhibits47: Data Table on Sales CRM - Market size and forecast 2024-2029 ($ billion)
  • Exhibits48: Chart on Sales CRM - Year-over-year growth 2024-2029 (%)
  • Exhibits49: Data Table on Sales CRM - Year-over-year growth 2024-2029 (%)
  • Exhibits50: Chart on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
  • Exhibits51: Data Table on Marketing CRM software - Market size and forecast 2024-2029 ($ billion)
  • Exhibits52: Chart on Marketing CRM software - Year-over-year growth 2024-2029 (%)
  • Exhibits53: Data Table on Marketing CRM software - Year-over-year growth 2024-2029 (%)
  • Exhibits54: Chart on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
  • Exhibits55: Data Table on E-commerce software CRM - Market size and forecast 2024-2029 ($ billion)
  • Exhibits56: Chart on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
  • Exhibits57: Data Table on E-commerce software CRM - Year-over-year growth 2024-2029 (%)
  • Exhibits58: Market opportunity by Application ($ billion)
  • Exhibits59: Data Table on Market opportunity by Application ($ billion)
  • Exhibits60: Chart on Deployment - Market share 2024-2029 (%)
  • Exhibits61: Data Table on Deployment - Market share 2024-2029 (%)
  • Exhibits62: Chart on Comparison by Deployment
  • Exhibits63: Data Table on Comparison by Deployment
  • Exhibits64: Chart on SaaS - Market size and forecast 2024-2029 ($ billion)
  • Exhibits65: Data Table on SaaS - Market size and forecast 2024-2029 ($ billion)
  • Exhibits66: Chart on SaaS - Year-over-year growth 2024-2029 (%)
  • Exhibits67: Data Table on SaaS - Year-over-year growth 2024-2029 (%)
  • Exhibits68: Chart on On-premises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits69: Data Table on On-premises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits70: Chart on On-premises - Year-over-year growth 2024-2029 (%)
  • Exhibits71: Data Table on On-premises - Year-over-year growth 2024-2029 (%)
  • Exhibits72: Market opportunity by Deployment ($ billion)
  • Exhibits73: Data Table on Market opportunity by Deployment ($ billion)
  • Exhibits74: Chart on Sector - Market share 2024-2029 (%)
  • Exhibits75: Data Table on Sector - Market share 2024-2029 (%)
  • Exhibits76: Chart on Comparison by Sector
  • Exhibits77: Data Table on Comparison by Sector
  • Exhibits78: Chart on Large enterprises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits79: Data Table on Large enterprises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits80: Chart on Large enterprises - Year-over-year growth 2024-2029 (%)
  • Exhibits81: Data Table on Large enterprises - Year-over-year growth 2024-2029 (%)
  • Exhibits82: Chart on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits83: Data Table on Small and medium-sized enterprises - Market size and forecast 2024-2029 ($ billion)
  • Exhibits84: Chart on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
  • Exhibits85: Data Table on Small and medium-sized enterprises - Year-over-year growth 2024-2029 (%)
  • Exhibits86: Market opportunity by Sector ($ billion)
  • Exhibits87: Data Table on Market opportunity by Sector ($ billion)
  • Exhibits88: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Exhibits89: Chart on Market share By Geographical Landscape 2024-2029 (%)
  • Exhibits90: Data Table on Market share By Geographical Landscape 2024-2029 (%)
  • Exhibits91: Chart on Geographic comparison
  • Exhibits92: Data Table on Geographic comparison
  • Exhibits93: Chart on North America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits94: Data Table on North America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits95: Chart on North America - Year-over-year growth 2024-2029 (%)
  • Exhibits96: Data Table on North America - Year-over-year growth 2024-2029 (%)
  • Exhibits97: Chart on Europe - Market size and forecast 2024-2029 ($ billion)
  • Exhibits98: Data Table on Europe - Market size and forecast 2024-2029 ($ billion)
  • Exhibits99: Chart on Europe - Year-over-year growth 2024-2029 (%)
  • Exhibits100: Data Table on Europe - Year-over-year growth 2024-2029 (%)
  • Exhibits101: Chart on APAC - Market size and forecast 2024-2029 ($ billion)
  • Exhibits102: Data Table on APAC - Market size and forecast 2024-2029 ($ billion)
  • Exhibits103: Chart on APAC - Year-over-year growth 2024-2029 (%)
  • Exhibits104: Data Table on APAC - Year-over-year growth 2024-2029 (%)
  • Exhibits105: Chart on South America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits106: Data Table on South America - Market size and forecast 2024-2029 ($ billion)
  • Exhibits107: Chart on South America - Year-over-year growth 2024-2029 (%)
  • Exhibits108: Data Table on South America - Year-over-year growth 2024-2029 (%)
  • Exhibits109: Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
  • Exhibits110: Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ billion)
  • Exhibits111: Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Exhibits112: Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Exhibits113: Chart on US - Market size and forecast 2024-2029 ($ billion)
  • Exhibits114: Data Table on US - Market size and forecast 2024-2029 ($ billion)
  • Exhibits115: Chart on US - Year-over-year growth 2024-2029 (%)
  • Exhibits116: Data Table on US - Year-over-year growth 2024-2029 (%)
  • Exhibits117: Chart on Canada - Market size and forecast 2024-2029 ($ billion)
  • Exhibits118: Data Table on Canada - Market size and forecast 2024-2029 ($ billion)
  • Exhibits119: Chart on Canada - Year-over-year growth 2024-2029 (%)
  • Exhibits120: Data Table on Canada - Year-over-year growth 2024-2029 (%)
  • Exhibits121: Chart on UK - Market size and forecast 2024-2029 ($ billion)
  • Exhibits122: Data Table on UK - Market size and forecast 2024-2029 ($ billion)
  • Exhibits123: Chart on UK - Year-over-year growth 2024-2029 (%)
  • Exhibits124: Data Table on UK - Year-over-year growth 2024-2029 (%)
  • Exhibits125: Chart on Germany - Market size and forecast 2024-2029 ($ billion)
  • Exhibits126: Data Table on Germany - Market size and forecast 2024-2029 ($ billion)
  • Exhibits127: Chart on Germany - Year-over-year growth 2024-2029 (%)
  • Exhibits128: Data Table on Germany - Year-over-year growth 2024-2029 (%)
  • Exhibits129: Chart on Japan - Market size and forecast 2024-2029 ($ billion)
  • Exhibits130: Data Table on Japan - Market size and forecast 2024-2029 ($ billion)
  • Exhibits131: Chart on Japan - Year-over-year growth 2024-2029 (%)
  • Exhibits132: Data Table on Japan - Year-over-year growth 2024-2029 (%)
  • Exhibits133: Chart on Mexico - Market size and forecast 2024-2029 ($ billion)
  • Exhibits134: Data Table on Mexico - Market size and forecast 2024-2029 ($ billion)
  • Exhibits135: Chart on Mexico - Year-over-year growth 2024-2029 (%)
  • Exhibits136: Data Table on Mexico - Year-over-year growth 2024-2029 (%)
  • Exhibits137: Chart on France - Market size and forecast 2024-2029 ($ billion)
  • Exhibits138: Data Table on France - Market size and forecast 2024-2029 ($ billion)
  • Exhibits139: Chart on France - Year-over-year growth 2024-2029 (%)
  • Exhibits140: Data Table on France - Year-over-year growth 2024-2029 (%)
  • Exhibits141: Chart on Italy - Market size and forecast 2024-2029 ($ billion)
  • Exhibits142: Data Table on Italy - Market size and forecast 2024-2029 ($ billion)
  • Exhibits143: Chart on Italy - Year-over-year growth 2024-2029 (%)
  • Exhibits144: Data Table on Italy - Year-over-year growth 2024-2029 (%)
  • Exhibits145: Chart on Spain - Market size and forecast 2024-2029 ($ billion)
  • Exhibits146: Data Table on Spain - Market size and forecast 2024-2029 ($ billion)
  • Exhibits147: Chart on Spain - Year-over-year growth 2024-2029 (%)
  • Exhibits148: Data Table on Spain - Year-over-year growth 2024-2029 (%)
  • Exhibits149: Chart on China - Market size and forecast 2024-2029 ($ billion)
  • Exhibits150: Data Table on China - Market size and forecast 2024-2029 ($ billion)
  • Exhibits151: Chart on China - Year-over-year growth 2024-2029 (%)
  • Exhibits152: Data Table on China - Year-over-year growth 2024-2029 (%)
  • Exhibits153: Market opportunity By Geographical Landscape ($ billion)
  • Exhibits154: Data Tables on Market opportunity By Geographical Landscape ($ billion)
  • Exhibits155: Impact of drivers and challenges in 2024 and 2029
  • Exhibits156: Overview on criticality of inputs and factors of differentiation
  • Exhibits157: Overview on factors of disruption
  • Exhibits158: Impact of key risks on business
  • Exhibits159: Companies covered
  • Exhibits160: Company ranking index
  • Exhibits161: Matrix on companies position and classification
  • Exhibits162: Acoustic LP - Overview
  • Exhibits163: Acoustic LP - Product / Service
  • Exhibits164: Acoustic LP - Key offerings
  • Exhibits165: SWOT
  • Exhibits166: Adobe Inc. - Overview
  • Exhibits167: Adobe Inc. - Business segments
  • Exhibits168: Adobe Inc. - Key news
  • Exhibits169: Adobe Inc. - Key offerings
  • Exhibits170: Adobe Inc. - Segment focus
  • Exhibits171: SWOT
  • Exhibits172: Concentrix Corp. - Overview
  • Exhibits173: Concentrix Corp. - Product / Service
  • Exhibits174: Concentrix Corp. - Key news
  • Exhibits175: Concentrix Corp. - Key offerings
  • Exhibits176: SWOT
  • Exhibits177: Huawei Technologies Co. Ltd. - Overview
  • Exhibits178: Huawei Technologies Co. Ltd. - Product / Service
  • Exhibits179: Huawei Technologies Co. Ltd. - Key news
  • Exhibits180: Huawei Technologies Co. Ltd. - Key offerings
  • Exhibits181: SWOT
  • Exhibits182: HubSpot Inc. - Overview
  • Exhibits183: HubSpot Inc. - Product / Service
  • Exhibits184: HubSpot Inc. - Key news
  • Exhibits185: HubSpot Inc. - Key offerings
  • Exhibits186: SWOT
  • Exhibits187: Infor Inc. - Overview
  • Exhibits188: Infor Inc. - Product / Service
  • Exhibits189: Infor Inc. - Key news
  • Exhibits190: Infor Inc. - Key offerings
  • Exhibits191: SWOT
  • Exhibits192: Microsoft Corp. - Overview
  • Exhibits193: Microsoft Corp. - Business segments
  • Exhibits194: Microsoft Corp. - Key news
  • Exhibits195: Microsoft Corp. - Key offerings
  • Exhibits196: Microsoft Corp. - Segment focus
  • Exhibits197: SWOT
  • Exhibits198: NICE Ltd. - Overview
  • Exhibits199: NICE Ltd. - Business segments
  • Exhibits200: NICE Ltd. - Key news
  • Exhibits201: NICE Ltd. - Key offerings
  • Exhibits202: NICE Ltd. - Segment focus
  • Exhibits203: SWOT
  • Exhibits204: Oracle Corp. - Overview
  • Exhibits205: Oracle Corp. - Business segments
  • Exhibits206: Oracle Corp. - Key news
  • Exhibits207: Oracle Corp. - Key offerings
  • Exhibits208: Oracle Corp. - Segment focus
  • Exhibits209: SWOT
  • Exhibits210: Pegasystems Inc. - Overview
  • Exhibits211: Pegasystems Inc. - Product / Service
  • Exhibits212: Pegasystems Inc. - Key offerings
  • Exhibits213: SWOT
  • Exhibits214: Sage Group Plc - Overview
  • Exhibits215: Sage Group Plc - Business segments
  • Exhibits216: Sage Group Plc - Key news
  • Exhibits217: Sage Group Plc - Key offerings
  • Exhibits218: Sage Group Plc - Segment focus
  • Exhibits219: SWOT
  • Exhibits220: Salesforce Inc. - Overview
  • Exhibits221: Salesforce Inc. - Product / Service
  • Exhibits222: Salesforce Inc. - Key news
  • Exhibits223: Salesforce Inc. - Key offerings
  • Exhibits224: SWOT
  • Exhibits225: SAP SE - Overview
  • Exhibits226: SAP SE - Business segments
  • Exhibits227: SAP SE - Key news
  • Exhibits228: SAP SE - Key offerings
  • Exhibits229: SAP SE - Segment focus
  • Exhibits230: SWOT
  • Exhibits231: SAS Institute Inc. - Overview
  • Exhibits232: SAS Institute Inc. - Product / Service
  • Exhibits233: SAS Institute Inc. - Key news
  • Exhibits234: SAS Institute Inc. - Key offerings
  • Exhibits235: SWOT
  • Exhibits236: SugarCRM Inc. - Overview
  • Exhibits237: SugarCRM Inc. - Product / Service
  • Exhibits238: SugarCRM Inc. - Key offerings
  • Exhibits239: SWOT
  • Exhibits240: Inclusions checklist
  • Exhibits241: Exclusions checklist
  • Exhibits242: Currency conversion rates for US$
  • Exhibits243: Research methodology
  • Exhibits244: Information sources
  • Exhibits245: Data validation
  • Exhibits246: Validation techniques employed for market sizing
  • Exhibits247: Data synthesis
  • Exhibits248: 360 degree market analysis
  • Exhibits249: List of abbreviations