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市场调查报告书
商品编码
1589250

客户旅程管理市场：按服务、接触点、部署、应用程式、产业划分 - 2025-2030 年全球预测

Customer Journey Management Market by Services (Consulting Services, Managed Services, Professional Services), Touchpoint (Branch or Store, Call Center, Email), Deployment, Application, Verticals - Global Forecast 2025-2030
出版日期: | 出版商: 360iResearch | 英文 199 Pages | 商品交期: 最快1-2个工作天内

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2023年客户旅程管理市场规模为169.5亿美元，预计2024年将达到202.6亿美元，复合年增长率为19.62%，到2030年将达到594.2亿美元。

客户旅程管理 (CJM) 是指追踪和管理客户与您的品牌互动时所经历的各个阶段的过程。 CJM 的范围包括了解客户需求、行为和跨接触点的痛点，旨在改善整体客户体验。对 CJM 的需求源于公司需要透过提供个人化体验来提高客户满意度、忠诚度和保留率。 CJM 的应用范围从金融服务到零售，公司利用资料分析、客户回馈工具和 CRM 软体来绘製和增强客户互动。最终用途范围涵盖 B2B 和 B2C 领域，公司希望获得竞争优势、减少客户流失并提高客户参与。

主要市场统计
基准年[2023] 169.5亿美元
预测年份 [2024] 202.6亿美元
预测年份 [2030] 594.2亿美元
复合年增长率（%） 19.62%

市场驱动因素包括对资料主导行销策略的需求不断增加、对个人化客户体验的日益关注以及跨行业越来越多地采用数位转型倡议。新的潜在机会在于人工智慧和机器学习技术的集成，用于预测分析和个人化内容传送。企业可以透过投资强大的资料分析平台和客户资料整合来利用这些趋势，以提供无缝体验。然而，资料隐私问题、整合不同接触点的复杂性以及组织内部对变革的抵制等挑战可能会阻碍成长。此外，缺乏熟练的资料分析和CJM策略专家也是阻碍因素。

需要创新的领域包括加强即时客户回馈机制、开发先进的情绪分析工具以及探索扩增实境等身临其境型技术来丰富客户互动。探索更好的资料安全措施和隐私保护技术也可以提高竞争力。 CJM 市场的本质越来越受到技术进步和以客户为中心的策略的驱动。优先考虑创新、灵活性和深入了解客户行为的公司处于更有利的地位。透过采用主动、分析主导的方法，公司可以克服障碍并充分利用 CJM 的潜力来实现永续成长。

市场动态：揭示快速发展的客户旅程管理市场中的关键市场洞察

供需的动态交互作用正在改变客户旅程管理市场。了解这些不断变化的市场动态可以帮助企业做出明智的投资决策、策略决策并抓住新的商机。全面了解这些趋势可以帮助企业降低政治、地理、技术、社会和经济领域的风险，同时消费行为及其对製造成本的影响以及对采购趋势的影响。

  • 市场驱动因素
    • 在整个客户旅程中需要一致的客户体验
    • 消费主义抬头
    • 提供即时跨渠道分析和视觉化资料的单一介面
  • 市场限制因素
    • 与资料同步相关的复杂性
    • 资料隐私和安全问题
  • 市场机会
    • 客户旅程管理的技术进步
    • 扩展客户意图分析应用程式以预测客户偏好
  • 市场挑战
    • 根据人力资源选择合适的技术组合

波特的五力：驾驭顾客旅程管理市场的策略工具

波特的五力框架是理解市场竞争格局的重要工具。波特的五力框架为评估公司的竞争地位和探索策略机会提供了清晰的方法。该框架可帮助公司评估市场动态并确定新业务的盈利。这些见解使公司能够利用自己的优势，解决弱点并避免潜在的挑战，从而确保更强大的市场地位。

PESTLE分析：了解客户旅程管理市场的外部影响

外部宏观环境因素在塑造客户旅程管理市场的绩效动态方面发挥着至关重要的作用。对政治、经济、社会、技术、法律和环境因素的分析提供了应对这些影响所需的资讯。透过调查 PESTLE 因素，公司可以更了解潜在的风险和机会。这种分析可以帮助公司预测法规、消费者偏好和经济趋势的变化，并帮助他们做出积极主动的决策。

市场占有率分析 了解顾客旅程管理市场的竞争格局

客户旅程管理市场的详细市场占有率分析可以对供应商绩效进行全面评估。公司可以透过比较收益、客户群和成长率等关键指标来揭示其竞争地位。该分析揭示了市场集中、分散和整合的趋势，为供应商提供了製定策略决策所需的见解，以应对日益激烈的竞争。

FPNV 定位矩阵客户旅程管理市场供应商的绩效评估

FPNV 定位矩阵是评估客户旅程管理市场供应商的重要工具。此矩阵允许业务组织根据商务策略和产品满意度评估供应商，从而做出与其目标相符的明智决策。这四个象限使您能够清晰、准确地划分供应商，以确定最能满足您的策略目标的合作伙伴和解决方案。

策略分析和建议绘製您在客户旅程管理市场的成功之路

对于旨在加强其在全球市场的影响力的公司来说，客户旅程管理市场的策略分析至关重要。透过审查关键资源、能力和绩效指标，公司可以识别成长机会并努力改进。这种方法使您能够克服竞争环境中的挑战，利用新的商机，并取得长期成功。

本报告对市场进行了全面分析，涵盖关键重点领域：

1. 市场渗透率：对当前市场环境的详细审查、主要企业的广泛资料、对其在市场中的影响力和整体影响力的评估。

2. 市场开拓：辨识新兴市场的成长机会，评估现有领域的扩张潜力，并提供未来成长的策略蓝图。

3. 市场多元化：分析近期产品发布、开拓地区、关键产业进展、塑造市场的策略投资。

4. 竞争评估与情报：彻底分析竞争格局，检验市场占有率、业务策略、产品系列、认证、监管核准、专利趋势、主要企业的技术进步等。

5. 产品开发与创新：重点在于有望推动未来市场成长的最尖端科技、研发活动和产品创新。

我们也回答重要问题，以帮助相关人员做出明智的决策：

1.目前的市场规模和未来的成长预测是多少？

2. 哪些产品、区隔市场和地区提供最佳投资机会？

3.塑造市场的主要技术趋势和监管影响是什么？

4.主要厂商的市场占有率和竞争地位如何？

5. 推动供应商市场进入和退出策略的收益来源和策略机会是什么？

目录

第一章 前言

第二章调查方法

第三章执行摘要

第四章市场概况

第五章市场洞察

  • 市场动态
    • 促进因素
      • 在整个客户旅程中需要一致的客户体验
      • 越来越注重以消费者为中心
      • 为即时跨渠道分析和视觉化资料提供单一介面
    • 抑制因素
      • 与资料同步相关的复杂性
      • 资料隐私和安全问题
    • 机会
      • 客户旅程管理的技术进步
      • 客户意图分析在预测客户偏好的应用不断扩展
    • 任务
      • 根据您的才能选择合适的技术组合
  • 市场区隔分析
  • 波特五力分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社群
    • 技术的
    • 合法地
    • 环境

第六章客户旅程管理市场：依服务分类

  • 咨询服务
  • 託管服务
  • 专业服务
  • 支援与维护

第七章客户旅程管理市场接触点

  • 分店或商店
  • 客服中心
  • 电子邮件
  • 智慧型手机
  • 社群媒体
  • 网路

第 8 章客户旅程管理市场：按部署

  • 云
  • 本地

第九章客户旅程管理市场：依应用分类

  • 品牌管理
  • 宣传活动管理
  • 客户行为分析
  • 客户流失分析
  • 客户区隔与目标定位
  • 产品管理

第10章按行业分類的客户旅程管理市场

  • 汽车/交通
  • 商业和金融
  • 化学品/材料
  • 消费品和服务
  • 能源和自然资源
  • 饮食
  • 政府和公共部门
  • 卫生保健
  • 製造/建筑
  • 军事航太和国防
  • 药品
  • 通讯和计算

第十一章美洲客户旅程管理市场

  • 阿根廷
  • 巴西
  • 加拿大
  • 墨西哥
  • 美国

第十二章亚太客户旅程管理市场

  • 澳洲
  • 中国
  • 印度
  • 印尼
  • 日本
  • 马来西亚
  • 菲律宾
  • 新加坡
  • 韩国
  • 台湾
  • 泰国
  • 越南

第十三章欧洲、中东和非洲客户旅程管理市场

  • 丹麦
  • 埃及
  • 芬兰
  • 法国
  • 德国
  • 以色列
  • 义大利
  • 荷兰
  • 奈及利亚
  • 挪威
  • 波兰
  • 卡达
  • 俄罗斯
  • 沙乌地阿拉伯
  • 南非
  • 西班牙
  • 瑞典
  • 瑞士
  • 土耳其
  • 阿拉伯聯合大公国
  • 英国

第14章竞争格局

  • 2023 年市场占有率分析
  • FPNV 定位矩阵，2023
  • 竞争情境分析
  • 战略分析和建议

公司名单

  • Adobe Inc.
  • Genesys Cloud Services, Inc.
  • HCL Technologies Limited
  • Medallia Inc.
  • MoEngage, Inc.
  • NICE Ltd
  • Oracle Corporation
  • Pegasystems Inc.
  • Quadient Group
  • Salesforce.com, Inc.
  • SAP SE
  • SAS Institute Inc.
  • Thematic Analysis Inc.
  • Totango, Inc.
  • Zoho Corporation Pvt. Ltd
Product Code: MRR-436B79517B65

The Customer Journey Management Market was valued at USD 16.95 billion in 2023, expected to reach USD 20.26 billion in 2024, and is projected to grow at a CAGR of 19.62%, to USD 59.42 billion by 2030.

Customer Journey Management (CJM) entails the process of tracking and managing the various stages a customer passes through while interacting with a brand. The scope of CJM involves understanding customer needs, behaviors, and pain points across touchpoints, aiming to enhance the overall customer experience. The necessity for CJM arises from the need for businesses to improve customer satisfaction, loyalty, and retention by delivering personalized experiences. Applications of CJM are diverse, ranging from financial services to retail, where businesses leverage data analytics, customer feedback tools, and CRM software to map and enhance customer interactions. The end-use scope extends to both B2B and B2C sectors, with companies seeking to achieve competitive advantages, reduce churn, and enhance customer engagement.

KEY MARKET STATISTICS
Base Year [2023] USD 16.95 billion
Estimated Year [2024] USD 20.26 billion
Forecast Year [2030] USD 59.42 billion
CAGR (%) 19.62%

Market insights reveal that key drivers for CJM growth include the escalating demand for data-driven marketing strategies, the increasing emphasis on personalizing customer experiences, and the growing adoption of digital transformation initiatives across industries. Emerging potential opportunities lie in the integration of AI and machine learning technologies for predictive analytics and personalized content delivery. Businesses can capitalize on these trends by investing in robust data analytics platforms and customer data integration to offer seamless experiences. However, challenges such as data privacy concerns, the complexity of integrating various touchpoints, and resistance to change within organizations can impede growth. Additionally, the scarcity of skilled professionals in data analytics and CJM strategies poses a limitation.

Areas ripe for innovation include enhancing real-time customer feedback mechanisms, developing advanced sentiment analysis tools, and exploring immersive technologies like augmented reality to enrich customer interactions. Research into better data security measures and privacy-preserving technologies can also provide a competitive edge. The nature of the CJM market is increasingly driven by technological advancements and customer-centric strategies. Companies that prioritize innovation, flexibility, and a deep understanding of customer behavior are better positioned to thrive. By adopting a proactive, analytics-driven approach, businesses can navigate obstacles and harness the full potential of CJM to achieve sustainable growth.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Customer Journey Management Market

The Customer Journey Management Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

  • Market Drivers
    • Need for consistent customer experience throughout the customer journey
    • Rising focus on consumer-centricity
    • Availability of single interface for real-time, cross-channel analysis and visualization data
  • Market Restraints
    • Complications associated with the data synchronization
    • Data privacy and security issues
  • Market Opportunities
    • Technological advances in customer journey management
    • Growing application of analytics on customer intents to predict their preferences
  • Market Challenges
    • Choosing the right combination of technology according to personnel

Porter's Five Forces: A Strategic Tool for Navigating the Customer Journey Management Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Customer Journey Management Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Customer Journey Management Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Customer Journey Management Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Customer Journey Management Market

A detailed market share analysis in the Customer Journey Management Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Customer Journey Management Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Customer Journey Management Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Customer Journey Management Market

A strategic analysis of the Customer Journey Management Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Customer Journey Management Market, highlighting leading vendors and their innovative profiles. These include Adobe Inc., Genesys Cloud Services, Inc., HCL Technologies Limited, Medallia Inc., MoEngage, Inc., NICE Ltd, Oracle Corporation, Pegasystems Inc., Quadient Group, Salesforce.com, Inc., SAP SE, SAS Institute Inc., Thematic Analysis Inc., Totango, Inc., and Zoho Corporation Pvt. Ltd.

Market Segmentation & Coverage

This research report categorizes the Customer Journey Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

  • Based on Services, market is studied across Consulting Services, Managed Services, Professional Services, and Support & Maintenance.
  • Based on Touchpoint, market is studied across Branch or Store, Call Center, Email, Mobile, Social Media, and Web.
  • Based on Deployment, market is studied across Cloud and On-Premises.
  • Based on Application, market is studied across Brand Management, Campaign Management, Customer Behavioral Analysis, Customer Churn Analysis, Customer Segmentation & Targeting, and Product Management.
  • Based on Verticals, market is studied across Automotive & Transport, Business & Finance, Chemicals & Materials, Consumer Goods & Services, Energy & Natural Resources, Food & Beverage, Government & Public Sector, Healthcare, Manufacturing & Construction, Military Aerospace & Defense, Pharmaceuticals, and Telecommunications & Computing.
  • Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

  • 1.1. Objectives of the Study
  • 1.2. Market Segmentation & Coverage
  • 1.3. Years Considered for the Study
  • 1.4. Currency & Pricing
  • 1.5. Language
  • 1.6. Stakeholders

2. Research Methodology

  • 2.1. Define: Research Objective
  • 2.2. Determine: Research Design
  • 2.3. Prepare: Research Instrument
  • 2.4. Collect: Data Source
  • 2.5. Analyze: Data Interpretation
  • 2.6. Formulate: Data Verification
  • 2.7. Publish: Research Report
  • 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

  • 5.1. Market Dynamics
    • 5.1.1. Drivers
      • 5.1.1.1. Need for consistent customer experience throughout the customer journey
      • 5.1.1.2. Rising focus on consumer-centricity
      • 5.1.1.3. Availability of single interface for real-time, cross-channel analysis and visualization data
    • 5.1.2. Restraints
      • 5.1.2.1. Complications associated with the data synchronization
      • 5.1.2.2. Data privacy and security issues
    • 5.1.3. Opportunities
      • 5.1.3.1. Technological advances in customer journey management
      • 5.1.3.2. Growing application of analytics on customer intents to predict their preferences
    • 5.1.4. Challenges
      • 5.1.4.1. Choosing the right combination of technology according to personnel
  • 5.2. Market Segmentation Analysis
  • 5.3. Porter's Five Forces Analysis
    • 5.3.1. Threat of New Entrants
    • 5.3.2. Threat of Substitutes
    • 5.3.3. Bargaining Power of Customers
    • 5.3.4. Bargaining Power of Suppliers
    • 5.3.5. Industry Rivalry
  • 5.4. PESTLE Analysis
    • 5.4.1. Political
    • 5.4.2. Economic
    • 5.4.3. Social
    • 5.4.4. Technological
    • 5.4.5. Legal
    • 5.4.6. Environmental

6. Customer Journey Management Market, by Services

  • 6.1. Introduction
  • 6.2. Consulting Services
  • 6.3. Managed Services
  • 6.4. Professional Services
  • 6.5. Support & Maintenance

7. Customer Journey Management Market, by Touchpoint

  • 7.1. Introduction
  • 7.2. Branch or Store
  • 7.3. Call Center
  • 7.4. Email
  • 7.5. Mobile
  • 7.6. Social Media
  • 7.7. Web

8. Customer Journey Management Market, by Deployment

  • 8.1. Introduction
  • 8.2. Cloud
  • 8.3. On-Premises

9. Customer Journey Management Market, by Application

  • 9.1. Introduction
  • 9.2. Brand Management
  • 9.3. Campaign Management
  • 9.4. Customer Behavioral Analysis
  • 9.5. Customer Churn Analysis
  • 9.6. Customer Segmentation & Targeting
  • 9.7. Product Management

10. Customer Journey Management Market, by Verticals

  • 10.1. Introduction
  • 10.2. Automotive & Transport
  • 10.3. Business & Finance
  • 10.4. Chemicals & Materials
  • 10.5. Consumer Goods & Services
  • 10.6. Energy & Natural Resources
  • 10.7. Food & Beverage
  • 10.8. Government & Public Sector
  • 10.9. Healthcare
  • 10.10. Manufacturing & Construction
  • 10.11. Military Aerospace & Defense
  • 10.12. Pharmaceuticals
  • 10.13. Telecommunications & Computing

11. Americas Customer Journey Management Market

  • 11.1. Introduction
  • 11.2. Argentina
  • 11.3. Brazil
  • 11.4. Canada
  • 11.5. Mexico
  • 11.6. United States

12. Asia-Pacific Customer Journey Management Market

  • 12.1. Introduction
  • 12.2. Australia
  • 12.3. China
  • 12.4. India
  • 12.5. Indonesia
  • 12.6. Japan
  • 12.7. Malaysia
  • 12.8. Philippines
  • 12.9. Singapore
  • 12.10. South Korea
  • 12.11. Taiwan
  • 12.12. Thailand
  • 12.13. Vietnam

13. Europe, Middle East & Africa Customer Journey Management Market

  • 13.1. Introduction
  • 13.2. Denmark
  • 13.3. Egypt
  • 13.4. Finland
  • 13.5. France
  • 13.6. Germany
  • 13.7. Israel
  • 13.8. Italy
  • 13.9. Netherlands
  • 13.10. Nigeria
  • 13.11. Norway
  • 13.12. Poland
  • 13.13. Qatar
  • 13.14. Russia
  • 13.15. Saudi Arabia
  • 13.16. South Africa
  • 13.17. Spain
  • 13.18. Sweden
  • 13.19. Switzerland
  • 13.20. Turkey
  • 13.21. United Arab Emirates
  • 13.22. United Kingdom

14. Competitive Landscape

  • 14.1. Market Share Analysis, 2023
  • 14.2. FPNV Positioning Matrix, 2023
  • 14.3. Competitive Scenario Analysis
  • 14.4. Strategy Analysis & Recommendation

Companies Mentioned

  • 1. Adobe Inc.
  • 2. Genesys Cloud Services, Inc.
  • 3. HCL Technologies Limited
  • 4. Medallia Inc.
  • 5. MoEngage, Inc.
  • 6. NICE Ltd
  • 7. Oracle Corporation
  • 8. Pegasystems Inc.
  • 9. Quadient Group
  • 10. Salesforce.com, Inc.
  • 11. SAP SE
  • 12. SAS Institute Inc.
  • 13. Thematic Analysis Inc.
  • 14. Totango, Inc.
  • 15. Zoho Corporation Pvt. Ltd

LIST OF FIGURES

  • FIGURE 1. CUSTOMER JOURNEY MANAGEMENT MARKET RESEARCH PROCESS
  • FIGURE 2. CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2023 VS 2030
  • FIGURE 3. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
  • FIGURE 4. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY REGION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 5. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 6. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2023 VS 2030 (%)
  • FIGURE 7. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 8. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2023 VS 2030 (%)
  • FIGURE 9. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 10. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2030 (%)
  • FIGURE 11. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 12. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2030 (%)
  • FIGURE 13. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 14. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2023 VS 2030 (%)
  • FIGURE 15. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 16. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 17. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 18. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2030 (%)
  • FIGURE 19. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 20. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 21. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 22. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2030 (%)
  • FIGURE 23. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2023 VS 2024 VS 2030 (USD MILLION)
  • FIGURE 24. CUSTOMER JOURNEY MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
  • FIGURE 25. CUSTOMER JOURNEY MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023

LIST OF TABLES

  • TABLE 1. CUSTOMER JOURNEY MANAGEMENT MARKET SEGMENTATION & COVERAGE
  • TABLE 2. UNITED STATES DOLLAR EXCHANGE RATE, 2018-2023
  • TABLE 3. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, 2018-2030 (USD MILLION)
  • TABLE 4. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 5. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 6. CUSTOMER JOURNEY MANAGEMENT MARKET DYNAMICS
  • TABLE 7. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 8. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSULTING SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 9. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANAGED SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 10. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 11. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SUPPORT & MAINTENANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 12. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 13. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRANCH OR STORE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 14. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CALL CENTER, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 15. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY EMAIL, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 16. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MOBILE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 17. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SOCIAL MEDIA, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 18. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY WEB, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 19. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 20. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CLOUD, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 21. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ON-PREMISES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 22. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 23. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BRAND MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 24. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CAMPAIGN MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 25. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER BEHAVIORAL ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 26. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER CHURN ANALYSIS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 27. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CUSTOMER SEGMENTATION & TARGETING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 28. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PRODUCT MANAGEMENT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 29. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 30. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY AUTOMOTIVE & TRANSPORT, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 31. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY BUSINESS & FINANCE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 32. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CHEMICALS & MATERIALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 33. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY CONSUMER GOODS & SERVICES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 34. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY ENERGY & NATURAL RESOURCES, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 35. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY FOOD & BEVERAGE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 36. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY GOVERNMENT & PUBLIC SECTOR, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 37. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY HEALTHCARE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 38. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MANUFACTURING & CONSTRUCTION, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 39. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY MILITARY AEROSPACE & DEFENSE, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 40. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY PHARMACEUTICALS, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 41. GLOBAL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TELECOMMUNICATIONS & COMPUTING, BY REGION, 2018-2030 (USD MILLION)
  • TABLE 42. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 43. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 44. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 45. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 46. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 47. AMERICAS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 48. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 49. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 50. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 51. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 52. ARGENTINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 53. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 54. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 55. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 56. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 57. BRAZIL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 58. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 59. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 60. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 61. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 62. CANADA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 63. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 64. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 65. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 66. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 67. MEXICO CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 68. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 69. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 70. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 71. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 72. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 73. UNITED STATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY STATE, 2018-2030 (USD MILLION)
  • TABLE 74. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 75. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 76. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 77. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 78. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 79. ASIA-PACIFIC CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 80. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 81. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 82. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 83. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 84. AUSTRALIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 85. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 86. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 87. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 88. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 89. CHINA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 90. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 91. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 92. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 93. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 94. INDIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 95. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 96. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 97. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 98. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 99. INDONESIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 100. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 101. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 102. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 103. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 104. JAPAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 105. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 106. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 107. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 108. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 109. MALAYSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 110. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 111. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 112. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 113. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 114. PHILIPPINES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 115. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 116. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 117. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 118. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 119. SINGAPORE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 120. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 121. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 122. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 123. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 124. SOUTH KOREA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 125. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 126. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 127. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 128. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 129. TAIWAN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 130. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 131. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 132. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 133. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 134. THAILAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 135. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 136. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 137. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 138. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 139. VIETNAM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 140. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 141. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 142. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 143. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 144. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 145. EUROPE, MIDDLE EAST & AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY COUNTRY, 2018-2030 (USD MILLION)
  • TABLE 146. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 147. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 148. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 149. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 150. DENMARK CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 151. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 152. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 153. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 154. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 155. EGYPT CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 156. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 157. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 158. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 159. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 160. FINLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 161. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 162. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 163. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 164. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 165. FRANCE CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 166. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 167. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 168. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 169. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 170. GERMANY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 171. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 172. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 173. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 174. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 175. ISRAEL CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 176. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 177. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 178. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 179. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 180. ITALY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 181. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 182. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 183. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 184. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 185. NETHERLANDS CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 186. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 187. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 188. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 189. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 190. NIGERIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 191. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 192. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 193. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 194. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 195. NORWAY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 196. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 197. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 198. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 199. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 200. POLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 201. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 202. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 203. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 204. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 205. QATAR CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 206. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 207. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 208. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 209. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 210. RUSSIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 211. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 212. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 213. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 214. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 215. SAUDI ARABIA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 216. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 217. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 218. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 219. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 220. SOUTH AFRICA CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 221. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 222. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 223. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 224. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 225. SPAIN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 226. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 227. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 228. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 229. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 230. SWEDEN CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 231. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 232. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 233. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 234. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 235. SWITZERLAND CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 236. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 237. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 238. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 239. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 240. TURKEY CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 241. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 242. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 243. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 244. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 245. UNITED ARAB EMIRATES CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 246. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY SERVICES, 2018-2030 (USD MILLION)
  • TABLE 247. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY TOUCHPOINT, 2018-2030 (USD MILLION)
  • TABLE 248. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY DEPLOYMENT, 2018-2030 (USD MILLION)
  • TABLE 249. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY APPLICATION, 2018-2030 (USD MILLION)
  • TABLE 250. UNITED KINGDOM CUSTOMER JOURNEY MANAGEMENT MARKET SIZE, BY VERTICALS, 2018-2030 (USD MILLION)
  • TABLE 251. CUSTOMER JOURNEY MANAGEMENT MARKET SHARE, BY KEY PLAYER, 2023
  • TABLE 252. CUSTOMER JOURNEY MANAGEMENT MARKET, FPNV POSITIONING MATRIX, 2023