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Robocall 缓解措施：战略、商业模式和市场预测 (2023-2027)
市场调查报告书
商品编码
1240699

Robocall 缓解措施：战略、商业模式和市场预测 (2023-2027)

Robocall Mitigation: Strategies, Business Models & Market Forecasts 2023-2027
出版日期: | 出版商: Juniper Research Ltd | 英文 | 商品交期: 最快1-2个工作天内

价格
简介目录

2023 年，欺诈性机器人电话使全球移动用户损失了 580 亿美元。 这高于 2022 年的 530 亿美元。 这些损失很可能是由于各种欺诈电话的增加造成的，例如欺诈性呼叫转移和来电显示欺骗，以欺骗最终用户以获取经济利益。

STIR/SHAKEN 等 Robocall 损害缓解框架正在北美国家开发，但由于欺诈者能够创新欺诈方法，到 2027 年全球损失金额将达到 700%。预计将达到 10 亿美元. 据信，从 2022 年到 2023 年，STIR/SHAKEN 已将北美的自动电话欺诈减少了 85%。 到 2025 年，采用该框架有望在北美首次减少机器人电话造成的欺诈损失。

与此同时，新兴的品牌认证技术是减轻欺诈框架的关键组成部分，可在语音渠道中建立消费者信任。 这项技术允许来电者在接听电话之前在智能手机屏幕上进行验证，这将是保护用户免受机器人电话欺诈的最强大解决方案。

本报告分析了全球机器人呼叫缓解市场，概述了机器人呼叫、问题和主要对策，整体市场规模趋势预测（未来五年），我们正在按行业、市场竞争结构、未来调查详细趋势增长潜力和挑战，主要公司概况（共14家公司）等

主要市场统计数据：Robocall 欺诈损失

市场规模（2022 年） 530 亿美元
市场规模（2023 年） 580 亿美元
市场增长率（2022-2023） 10%

公司分析

  • Juniper Research 竞争对手排行榜公司：Lanck Telecom、LiveVox、Metaswitch、Mobileum、Neustar、Numeracle、NUSO、Ribbon Communications、Thales、TNS、TransNexus、SecurityGen、Subex、XConnect。
  • 提到的公司：10xPeople、3Connect、Adobe、AirLinq、Alamo Communications Inc、Alaris Lbas、Anova Data、Aslo、ATIS、Audax、AudioCodes、Avantive、AWS（亚马逊网络服务）、Azure、 BlueSky、BT（英国电信）、Cadence、思科、Cognizant、Colorado River Communications、Comm West、联邦银行、Convene Networks、德勤、德意志银行、Dollar Tree、ECI 电信集团有限公司、Edgewater Networks、爱立信、First Orion、富士通、 Gamma、GCS、Genesys、Golden Gate Capital、谷歌、H.I.G Capital、IBM、英特尔、IntelePeer、JD Young、JPL（Jio Platforms Limited）、毕马威、Lumen Technologies、Master、Mastercard、Meta、Microsoft、NetSapiens、Niometrics、nobelbiz、 Odine、Oracle、Orange、Orcawave、Parasme、Pinterest、PortaOne、Rev.io、Sekura、SIGOS、Snowflake、软银集团、Springboard、Sprint、STU、SuccessKPI、TalkTalk、Team Logic IT、Tech Mahindra、TelcoBridges、Telinta、Telstra、 Teraquant、Tesco、SIP School、Ticketmaster、TransUnion、Twitter、Verizon、Visa、Vodafone、WeDo Technologies、Wipro、XinTec、YouMail。

主要特点

  • 基准行业预测：按地区（共 8 个地区）、按国家（共 60 个国家）
    • 北美
      • 加拿大、美国
    • 拉丁美洲
      • 阿根廷、巴西、智利、哥伦比亚、厄瓜多尔、墨西哥、秘鲁、乌拉圭
    • 西欧
      • 奥地利、比利时、丹麦、芬兰、法国、德国、希腊、爱尔兰、意大利、荷兰、挪威、葡萄牙、西班牙、瑞典、瑞士、英国
    • 中欧和东欧
      • 克罗地亚、捷克共和国、匈牙利、波兰、罗马尼亚、俄罗斯、土耳其、乌克兰
    • 远东/中国
      • 中国、香港、日本、韩国
    • 印度次大陆
      • 孟加拉国、印度、尼泊尔、巴基斯坦
    • 其他亚太国家
      • 澳大利亚、印度尼西亚、马来西亚、新西兰、菲律宾、新加坡、泰国、越南
    • 非洲/中东
      • 阿尔及利亚、埃及、以色列、肯尼亚、科威特、尼日利亚、卡塔尔、沙特阿拉伯、南非、阿拉伯联合酋长国

内容

第 1 章分析概述和战略建议

第 2 章 Robocall 缓解策略：未来市场展望

  • Robocall 缓解措施：概述
  • 未来市场展望
    • Robocall 的影响
    • 尽量减少对品牌声誉的损害
    • Robocall 欺诈策略

第 3 章 Robocall 缓解解决方案和品牌认证策略

  • 减少抢劫电话的策略
    • 搅拌/摇动
    • TRACED 账单
    • 努力减少机器人电话
    • 品牌认证工具
    • 行业协作和标准
  • 竞争排行榜
  • 公司简介
    • 兰克电信
      • 公司信息
      • 地区
      • 主要客户和战略合作伙伴
      • 主要产品/服务概述
      • JuniperResearch 洞察：主要优势和战略机遇
    • LiveVox
    • Metaswitch
    • Mobileum
    • Neustar
    • Numeracle
    • Nuso
    • Ribbon Communications
    • Thales
    • TNS
    • TransNexus
    • SecurityGen
    • Subex
    • XConnect
  • Juniper Research 排行榜分析方法

第 5 章市场数据和预测

  • 市场预测：摘要
  • 减少抢劫电话
    • 欺诈性机器人电话总数
    • 成功自动拨打电话的总数
    • 欺诈性机器人电话造成的欺诈损失总额
  • 品牌认证
    • API 调用次数
    • 来自品牌电话认证的收入
简介目录

Juniper Research's latest “Robocall Mitigation” research provides a comprehensive assessment of the robocalling market and brand authentication solutions. It includes strategic recommendations for robocalling detection and mitigation service providers and end users, as well as comprehensive 5-year forecasts for robocalling traffic and operator loss to fraudulent robocalling activities, and authentication technologies. In addition, it features an evaluation of the key solutions protecting businesses from the effects of robocalling, including:

  • Brand Authentication API Calls
  • Regions to Adopt Emerging Framework to Combat Fraud

This research suite includes:

  • Strategy & Forecasts (PDF)
  • 5-year Market Sizing & Forecast Spreadsheet (Excel)
  • 12 Months' Access to harvest Online Data Platform

Key Market Statistics - Fraudulent Robocall Losses

Market size in 2022:$53bn
Market size in 2023:$58bn
2022 to 2023 Growth:10%

KEY FEATURES

  • Market Outlook: An assessment of key market trends, drivers and pain points that are anticipated to impact the growth of the robocalling market, including:
    • Brand Authentication Tools
    • Number of Mobile Subscribers
    • Robocalling Fraudulent Tactics
    • STIR/SHAKEN
  • Juniper Research Competitor Leaderboard: Key player capability and capacity assessment of 14 leading robocalling vendors; positioning them as an established leader, leading challenger or disruptor and challenger. Juniper Research scores these vendors on criteria such as the extent and breadth of communication partnerships, innovation in the robocalling space and their marketing and brand strength. The key companies that provide operators with robocall mitigation strategies, include:
    • Lanck Telecom
    • LiveVox
    • Metaswitch
    • Mobileum
    • Neustar
    • Numeracle
    • Nuso
    • Ribbon Communications
    • Thales
    • TNS
    • TransNexus
    • SecurityGen
    • Subex
    • XConnect
  • Regional Robocalling Market Analysis: A comprehensive regional market assessment of the potential for illegal robocalls and unwanted robocalls across 8 key global regions.
  • 5-year Market Forecasts: A suite of comprehensive data and forecasts highlighting the growth of global robocalling traffic and revenue, with forecasts also including the adoption rate of robocalling mitigation services, such as brand authentication. Market forecasts are provided for the following key regions and countries:
  • North America:
    • Canada, US
  • Latin America:
    • Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay
  • West Europe:
    • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
  • Central & East Europe:
    • Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine
  • Far East & China:
    • China, Hong Kong, Japan, South Korea
  • Indian Subcontinent:
    • Bangladesh, India, Nepal, Pakistan
  • Rest of Asia Pacific:
    • Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
  • Africa & Middle East:
    • Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates

KEY QUESTIONS ANSWERED

  • 1. How can telecommunications markets outside of North America emulate STIR/SHAKEN?
  • 2. What will the value of the robocalling market be by 2027?
  • 3. Who are the leading robocalling service providers?
  • 4. How much will mobile subscribers lose to fraudulent robocalling traffic?
  • 5. What is the competitive strategic window for developing services in the robocalling market?

COMPANIES REFERENCED

  • Included in the Juniper Research Competitor Leaderboard: Lanck Telecom, LiveVox, Metaswitch, Mobileum, Neustar, Numeracle, NUSO, Ribbon Communications, Thales, TNS, TransNexus, SecurityGen, Subex, XConnect.
  • Mentioned: 10xPeople, 3Connect, Adobe, AirLinq, Alamo Communications Inc, Alaris Lbas, Anova Data, Aslo, ATIS, Audax, AudioCodes, Avantive, AWS (Amazon Web Services), Azure, BlueSky, BT (British Telecom), Cadence, Cisco, Cognizant, Colorado River Communications, Comm West, Commonwealth Bank, Convene Networks, Deloitte, Deutsche Bank, Dollar Tree, ECI Telecom Group Ltd, Edgewater Networks, Ericsson, First Orion, Fujitsu, Gamma, GCS, Genesys, Golden Gate Capital, Google, H.I.G Capital, IBM, Intel, IntelePeer, JD Young, JPL (Jio Platforms Limited), KPMG, Lumen Technologies, Master, Mastercard, Meta, Microsoft, NetSapiens, Niometrics, nobelbiz, Odine, Oracle, Orange, Orcawave, Parasme, Pinterest, PortaOne, Rev.io, Sekura, SIGOS, Snowflake, SoftBank Group, Springboard, Sprint, STU, SuccessKPI, TalkTalk, Team Logic IT, Tech Mahindra, TelcoBridges, Telinta, Telstra, Teraquant, Tesco, The SIP School, Ticketmaster, TransUnion, Twitter, Verizon, Visa, Vodafone, WeDo Technologies, Wipro, XinTec, YouMail.

DATA & INTERACTIVE FORECAST

Juniper Research's forecast suite for the “Robocall Mitigation” market provides unrivalled industry benchmark data and forecasts, including splits for:

  • Average Number of Unwanted Calls per Month
  • Total Number of Robocalls Received by Mobile Subscribers
  • Total Number of Fraudulent Robocalls Received by Subscribers
  • Total Fraudulent Losses to Robocalling
  • Total Number of Brand Calling Authentication API Calls
  • Total Platform Revenue from Brand Calling Authentication API Calls from Advanced Robocall Mitigation Solutions
  • Geographical splits: 60 countries
  • Number of tables: 15 tables
  • Number of datapoints: Over 10,000 datapoints

harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart - using the comparison tool. Empower your business with our market intelligence centre, and receive alerts whenever your data is updated.

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the interactive scenario tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a client's ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

Juniper Research has found that mobile subscribers will lose $58 billion to fraudulent robocalls globally in 2023, a rise from $53 billion in 2022. These losses will be driven by the increase in different scam calls to deceive end users, such as unauthorised call forwarding or caller ID spoofing, with the end goal of financial gain.

  • Despite the ongoing development of robocalling mitigation frameworks, such as STIR/SHAKEN in North America, Juniper Research predicted that fraudsters' ability to innovate fraud methods will drive these losses to reach $70 billion globally by 2027. STIR/SHAKEN includes standards to mitigate fraudulent methods popular in North America, such as caller ID spoofing, which imitates a legitimate enterprise through the use of temporary business numbers.
  • North America continues to be the most impacted region by fraudulent robocalls as its affluent nature provides larger monetary opportunities for fraudsters and will account for over half of the losses attributable to robocalling this year. However, we estimate that STIR/SHAKEN has reduced the year-on-year growth of fraudulent losses to robocalling in the region by 85% between 2022 and 2023. By 2025, fraudulent losses arising from robocalling are anticipated to decline for the first time in North America, owing to the widespread adoption of this framework.
  • Stakeholders must formulate frameworks outside North America to focus on region-specific methods of fraud, such as unauthorised call forwarding, that will be more efficiently covered through tailored frameworks rather than through a reproduction of STIR/SHAKEN.
  • In addition, emerging brand authentication technology is a key element in fraud mitigation frameworks that will instil consumer trust in voice channels. This technology enables users to verify the origin of the call on the smartphone screen before answering, and will be the most prominent solution to protecting subscribers from robocalling fraud.

Table of Contents

1. Key Takeaways & Strategic Recommendations

  • 1.1. Key Takeaways
  • 1.2. Strategic Recommendations

2. Future Market Outlook for Robocall Mitigation Strategies

  • 2.1. Introduction to Robocall Mitigation
  • 2.2. The Future Market Outlook
    • Figure 2.1: Total Number of Mobile Subscribers (m), Split by 8 Key Regions, 2022-2027
    • 2.2.1. The Impacts of Robocalling
      • Figure 2.2: Total Number of Robocalls Received by Mobile Subscribers (m), Split by 8 Key Regions, 2022-2027
    • 2.2.2. Minimising Damage to Brand Reputation
    • 2.2.3. Robocalling Fraudulent Tactics

3. Robocall Mitigation Solutions & Brand Authentication Strategies

  • 3.1. Strategies for Mitigating Robocalls
    • i. STIR/SHAKEN
    • ii. The TRACED Act
      • Figure 3.1: The AB Handshake Framework
    • iii. Robocall Mitigation Efforts
    • 3.1.2. Brand Authentication Tools
      • Figure 3.2: Total Number of Brand Calling Authentication API Calls (m), Split by 8 Key Regions, 2022-2027
    • 3.1.3. Industry Collaboration & Standards
  • 4.1. The Competitor Leaderboard
    • Table 4.1: Juniper Research Competitor Leaderboard: Robocalling Mitigation Vendors Included & Product Portfolio
    • Figure 4.2: Juniper Research Competitor Leaderboard: Robocalling Mitigation Vendors
    • Table 4.3: Juniper Research Leaderboard: Robocalling Mitigation Vendors & Positioning
    • Table 4.4: Juniper Research Competitor Leaderboard Robocalling Mitigation Heatmap Results
  • 4.2. Company Profiles
    • 4.2.1. Lanck Telecom
      • i. Corporate Information
      • ii. Geographical spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.2. LiveVox
      • i. Corporate Information
        • Table 4.5: LiveVox's Select Financial Information ($m), 2020-2022
      • ii. Geographical spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.3. Metaswitch
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.4. Mobileum
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.5. Neustar
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.6. Numeracle
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.7. Nuso
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.8. Ribbon Communications
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.9. Thales
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.10. TNS
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.11. TransNexus
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.12. SecurityGen
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.13. Subex
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
    • 4.2.14. XConnect
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
  • 4.3. Juniper Research Leaderboard Assessment Methodology
    • 4.3.1. Limitations & Interpretations
      • Table 4.6: Robocall Mitigation's Scoring Criteria

5. Market Data & Forecasts

  • 5.1. Introduction to Market Forecasts
    • Figure 5.1: Total Number of Robocalls Received by Mobile Subscribers (m), Split by 8 Key Regions, 2022 vs 2027
    • 5.1.1. Brand Authentication Forecast Methodology & Assumptions
      • Figure 5.2: Robocall Mitigation Forecast Methodology
  • 5.2. Robocall Mitigation
    • 5.2.1. Total Number of Fraudulent Robocalls
      • Figure & Table 5.3: Total Number of Fraudulent Robocalls Received by Subscribers (m), Split by 8 Key Regions, 2022-2027
    • 5.2.2. Total Number of Successful Robocalls
      • Figure & Table 5.4: Total Number of Successful Robocalls (m), Split by 8 Key Regions, 2022-2027
    • 5.2.3. Total Fraudulent Losses to Illegitimate Robocalls
      • Figure & Table 5.5: Total Fraudulent Losses to Robocalling ($m), Split by 8 Key Regions, 2022-2027
  • 5.3. Brand Authentication
    • 5.3.1. Number of API Calls
      • Figure & Table 5.6: Total Number of Brand Calling Authentication API Calls (m), Split by 8 Key Regions, 2022-2027
    • 5.3.2. Revenue from Brand Calling Authentication
      • Figure & Table 5.7: Total Platform Revenue from Brand Calling Authentication API Calls ($m), Split by 8 Key Regions, 2022-2027