市场调查报告书
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1126380
知识流程外包全球市场规模、份额、行业趋势分析报告,按服务类型、应用(BFSI、零售、製造、IT/电信、医疗保健/製药、其他)、区域展望和预测,2022-2028Global Knowledge Process Outsourcing Market Size, Share & Industry Trends Analysis Report By Service Type, By Application (BFSI, Retail, Manufacturing, IT & Telecom, Healthcare & Pharmaceutical, and Others), By Regional Outlook and Forecast, 2022 - 2028 |
到 2028 年,全球知识流程外包市场规模预计将达到 1650 亿美元,在预测期内以 14.8% 的复合年增长率增长。
外包关键系统流程可以节省大量时间和金钱。对研究、培训、託管服务和维护等专业服务的需求不断增长也是推动市场增长的因素之一。在中国、印度和菲律宾等新兴国家,律师、工程师和建筑师等高技能专业人员以低于西方国家的价格提供专业服务。
但是,由于数据量巨大,从可访问的来源中提取有价值的信息并不容易。在这种情况下,公司僱用 KPO 组织,这些组织僱用各个知识领域的专家,并使用许多工具来分析公司的流程并简化决策制定。客户需要高质量的服务,因此公司必须采用不仅提高生产力而且战略性地改进其产品和服务的程序和组织结构。
COVID-19 影响分析
知识流程外包市场受到 COVID-19 疫情的负面影响。这是因为 COVID-19 的爆发导致公司暂时关闭和裁员,从而减少了整体 IT 支出。为应对这一问题,该地区的组织正在改变其在家工作的政策。外包公司正在转向基于云的工作平台,以减少手工工作并实现工作自动化,从而提高工人的生产力。然而,IT行业在疫情后迅速復苏,迫使外包公司专注于长期投资,并与客户和合作伙伴保持联繫。
市场增长因素
零售行业引入KPO的增加
在当今世界,几乎每个组织都受到数据和信息的驱动,使他们能够开发新产品并更有效地为客户服务。随着企业数据价值的增加,零售行业对知识流程外包的需求也在增加。为解决零售商面临的复杂问题,KPO 服务商为零售商提供 KPO 服务。 KPO 服务提供商为零售商提供全面的分析解决方案,包括对消费者行为和购物偏好的研究。
弥合业务中的知识和技能差距
KPO 服务提供商通常会创建组织知识图,以填补其公司的知识和技能空白。但是,有时绝对需要第三方提供商。在这种情况下,公司可能会聘请供应商来修改某些内部流程或填补人员短缺。此外,有时我们会聘请具有专业知识的外部人员,因为我们不知道内部需要改进什么。
市场限制
业务数据安全问题
出于各种原因,第三方访问贵公司的信息存在风险。 KPO 供应商必须坚信尽可能安全地保护数据,即使遵守合规规则也是如此。此外,在各方之间传输数据不可避免地会增加数据丢失或被盗的机会。由于您经常与 KPO 合作伙伴发送和接收数据,因此您始终面临数据安全风险。
按服务类型划分的 Outlook
知识流程外包市场按服务类型分为分析和市场研究、工程和设计、财务流程外包、法律流程外包、出版外包、研发外包等。 2021 年,研发外包部门在知识流程外包市场中获得了可观的收入份额。越来越多的公司僱佣 KPO 公司来处理他们的研发任务。外包研发活动还使您能够接触到能够为挑战提供创造性解决方案的人才,从而使您能够更快地将新产品和服务推向市场。
应用前景
知识流程外包按应用分为 BFSI、医疗保健和製药、IT 和电信、製造、零售等。到 2021 年,医疗保健和製药部门将在知识流程外包市场占据很大的收入份额。诊断或管理项目可能包含在医疗 KPO 中。医疗编码等管理任务外包最成功的行业是医疗保健行业。编码需要经过培训的专业人员来识别适用于患者特定诊断的正确计费代码。
区域展望
按地区分析了北美、欧洲、亚太地区和 LAMEA 的知识流程外包市场。 2021年,亚太地区以最大的收入份额引领知识流程外包市场。这是关键程序和专业服务快速外包的结果。技术进步和知识型企业的发展创造了新的商机。
The Global Knowledge Process Outsourcing Market size is expected to reach $165 billion by 2028, rising at a market growth of 14.8% CAGR during the forecast period.
Knowledge Process Outsourcing (KPO) is a method of outsourcing key data-related information that involves the management, gathering, analysis, and delivery of business-relevant insights. When there is a shortage of trained workers or when specific knowledge and skills are needed, businesses turn to KPOs. KPO can assist businesses in lowering operational expenses and the demand for specialized workers. Organizations can concentrate on their core duties and increase productivity and outcomes by outsourcing certain of their procedures.
Research and analytics, contract search, data management, remote education, contract research & biotech, market research, and content publication are just a few of the services that are currently being outsourced. The KPO business is predicted to grow faster than other industries due to the rising demand for better flexibility in Service Level Agreements (SLAs) and convenience in change management procedures together with cost-cutting.
Industries can save a substantial amount of time as well as money by outsourcing key system processes. Another factor boosting the market's growth is the increased demand for professional services like research, training, managed services, and maintenance. Highly skilled professionals, including lawyers, engineers, and architects, are available in developing nations like China, India, and the Philippines to offer professional services at lesser prices than their western countries.
It is challenging to extract valuable information from the sources accessible due to the volume of data present. In such a situation, businesses turn to KPO organizations that employ knowledge specialists in a variety of sectors and use numerous tools for analyzing company processes and streamlining decision-making. Customers desire high-quality services, therefore firms must adopt procedures and organizational structures that not only boost productivity but also provide their goods and services a strategic boost.
COVID-19 Impact Analysis
The knowledge process outsourcing market has been negatively impacted due to the outbreak of COVID-19. This is because the COVID-19 outbreak has reduced overall IT spending as a result of businesses temporarily closing and layoffs. The organizations in the various regions are changing their work-from-home policies as a response to the problem. Companies that outsource are moving toward cloud-based work platforms that reduce manual labor and enable work automation, increasing worker productivity. However, the IT sector will soon recover after the pandemic period, so outsourcing firms are required to concentrate on long-term investments and retain contact with customers and partners.
Market Growth Factors
Rising Adoption Of KPO In The Retail Sector
In the modern world, practically all organizations are driven by data or information, which enables them to develop new goods and provide services to clients more effectively. The need for knowledge process outsourcing in the retail industry is rising as the value of data in firms grows. To help retail businesses discover solutions to their complicated issues, KPO service providers are providing KPO services to them. KPO service providers offer retail businesses with comprehensive analytics solutions that include research on consumer behavior and shopping preferences.
Plug The Knowledge & Skill Gaps In The Business
In an effort to fill both known and unidentified gaps in their team's knowledge and skills, companies frequently hire KPO services providers to essentially build an organizational knowledge map. There are occasions when having a third-party provider is a necessity. In this situation, the businesses may hire a provider to fix a specific internal process or to fill a talent shortage on the staff. In other cases, though, the company might hire a specialized outsider since they are unsure of what should be improved within the company.
Market Restraining Factors
Problems With Data Security Among Enterprises
Giving a third-party organization access to the company's information is not possible without danger for a variety of reasons. One must have faith in the KPO suppliers to keep the data as secure as possible, even if that means at times adhering to compliance rules. Transferring data between parties will also inevitably increase the chances of data loss or theft. The businesses will almost certainly be transmitting or receiving data of some kind from the KPO partners at all times, so the team would always be facing the danger of data security.
Service Type Outlook
Based on service type, the knowledge process outsourcing market is segmented into analytics & market research; engineering & design; financial process outsourcing; legal process outsourcing; publishing outsourcing; research & development outsourcing and others. The research & development outsourcing segment garnered a promising revenue share in the knowledge process outsourcing market in 2021. Businesses are increasingly hiring KPO firms to handle their research and development tasks. Along with that, businesses can access a pool of highly qualified people who can offer creative solutions to challenges and hasten the launch of new goods and services to the market by outsourcing research and development work.
Application Outlook
On the basis of application, the knowledge process outsourcing is classified into BFSI, healthcare & pharmaceutical, IT & telecom, manufacturing, retail and others. The healthcare & pharmaceutical segment covered a significant revenue share in the knowledge process outsourcing market in 2021. Diagnostic or administrative projects could be part of a medical KPO. The most successful industry for outsourcing administrative jobs, such as medical coding, is the healthcare sector. To identify the correct billing codes that may be applied to a specific diagnosis of a patient, coding requires a skilled specialist.
Regional Outlook
Region wise, the knowledge process outsourcing market is analyzed across North America, Europe, Asia Pacific and LAMEA. In 2021, the Asia Pacific region led the knowledge process outsourcing market by generating the largest revenue share. This is a result of the quick offshoring of crucial procedures and expert services. Because of the advancement of technology and the growth of knowledge-based businesses, new business opportunities have emerged.
The market research report covers the analysis of key stake holders of the market. Key companies profiled in the report include Accenture PLC, Wipro Limited, Genpact Limited, HCL Technologies Ltd. (HCL Enterprises), ExlService Holdings, Inc., McKinsey & Company, Moody's Corporation, Mphasis Limited (Blackstone, Inc.), Ernst & Young Global Limited, and R. R. Donnelley & Sons Company.
Strategies deployed in Knowledge Process Outsourcing Market
Jan-2022: HCL Technologies extended its existing partnership with OSRAM, a German company that makes electric lights. The expansion of partnership aimed at digitalizing the company's key business processes and drive enterprise resource planning and consumer relationship management systems standardization in the organization. The partnership would enable greater maturity in ams OSRAM's digital execution capabilities as well as drive global IT operations excellence by rising agility and scalability to accelerate innovation. To enable this, HCL would develop and operate a modern digital foundation through the data center, hybrid cloud, and network transformation.
Jul-2021: Accenture took over Linkbynet, a leading cloud services provider. This acquisition focused on strengthening the Accenture Cloud First capabilities. This acquisition would bring deep cloud and engineering specialization, managed services, sophisticated technology tools, and cybersecurity intelligence.
Jul-2021: Wipro came into partnership with Celonis, the global leader in execution management. Under this partnership, Wipro would introduce the Global Celonis Center in order to drive operations transformation for clients. The partnership would leverage the Celonis Execution Management System and Wipro's expertise to streamline operations for clients across a range of areas that includes finance, human resources, and supply chain management.
Jun-2021: Accenture completed the acquisition of Umlaut, an engineering consulting and services firm. This acquisition would significantly scale Accenture's deep engineering capabilities in order to help businesses use digital technologies such as cloud, artificial intelligence, and 5G to transform how they design, engineer, and manufacture their products and embed sustainability. The addition of Umlaut would add more than 4,200 industry-leading engineers and consultants across 17 countries to Accenture's Industry X services, and expand the company's capabilities across a range of industries.
Jun-2021: Genpact expanded its geographical footprints in Germany. From this expansion, the company focused on meeting client demand for a range of process-driven transformation services solutions for supply chain management, finance and accounting, procurement, and analytics across key industries, including high tech, retail, consumer goods, life sciences, and industrial manufacturing.
Jan-2021: Genpact acquired Enquero, a technology solutions company. The acquisition of Enquero would expand the company's strong foundation of present capabilities in delivering end-to-end transformation to enterprise clients.
Oct-2020: Mphasis partnered with Contour, the global decentralized platform building the new standard. The partnership aimed at accelerating the scaled adoption and extend the reach of the Contour network by banks, enterprises, and partners across the globe. This partnership would help Mphasis would leverage its proven Front2Back Transformation approach and its portfolio of next-generation IT and operations capabilities to help accelerate the implementation and usage of the Contour network across the global community of banks, corporates, and ecosystem partners.
Feb-2020: McKinsey & Company signed an agreement to acquire Orpheus, a recognized innovator in digital procurement. By this acquisition, the company would now integrate Orpheus into its Operations practice, specifically into its offering for procurement leaders. The strategy and management consulting giant would combine Orpheus with its own expertise in the field to bring the latest offering to clients: Spend Intelligence by McKinsey.
Dec-2019: EXL extended its existing partnership with Direct Line Group, a British insurance company. The expansion focused on delivering better consumer and business outcomes using a team of insurance experts, automation, and analytics solutions.
Market Segments covered in the Report:
By Service Type
By Application
By Geography
Companies Profiled
Unique Offerings from KBV Research
List of Figures