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BFSI BPO 服务市场：趋势、机会与竞争分析 [2023-2028]
市场调查报告书
商品编码
1342007

BFSI BPO 服务市场：趋势、机会与竞争分析 [2023-2028]

BFSI BPO Service Market: Trends, Opportunities and Competitive Analysis [2023-2028]
出版日期: | 出版商: Lucintel | 英文 150 Pages | 商品交期: 3个工作天内

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简介目录

BFSI BPO 服务市场趋势及预测

到 2028 年，全球 BFSI BPO 服务市场预计将达到 1,479 亿美元，2023 年至 2028 年年复合成长率为 9.1%。该市场的主要促进因素是对云端基础和移动的 BPO 服务的需求不断增长、数位银行的日益普及，以及银行业机器人流程自动化的兴起，以实现日常和可预测流程的自动化。招聘人数正在增加。全球BFSI BPO服务市场未来性广阔，银行、资本领域、保险公司等领域都有商机。

BFSI BPO 服务市场洞察

  • 根据 Lucintel 的预测，客户服务领域将在预测期内实现最高成长，因为 BFSI 严重依赖 BPO 服务来处理对业务营运至关重要的业务，例如行销、客户客户维繫和客户关係管理。这将会实现。
  • 银行将继续成为最大的细分市场，因为银行和金融业大量使用 BPO 来改善业务、为客户提供更高的价值，并为关键业务释放劳动力和资源。Masu。
  • 由于线上银行服务的强劲需求以及该地区 BPO 公司越来越多地采用云端运算，预计北美在预测期内仍将是最大的地区。

本报告回答了 11 个关键问题：

  • Q.1. 细分市场中最有前途和高成长的机会是什么？
  • Q.2.哪个细分市场将以更快的速度成长？为什么？
  • Q.3.您认为哪些地区未来会出现更快的成长？为什么？
  • Q.4. 影响市场动态的主要要素有哪些？市场的主要挑战和业务风险是什么？
  • Q.5. 这个市场的商业风险和竞争威胁是什么？
  • Q.6.这个市场有哪些新趋势？为什么？
  • Q.7.市场客户需求有何改变？
  • Q.8. 该市场有哪些新发展以及哪些公司处于领先地位？
  • Q.9.这个市场的主要企业有哪些？此外，主要企业正在采取什么样的策略配合措施？
  • Q10.该市场的竞争产品有哪些？因材料或产品替代而导致市场占有率下降的威胁有多大？
  • Q11.过去年度发生了哪些併购事件，对产业产生了哪些影响？

目录

第1章执行摘要

第2章全球 BFSI BPO 服务市场：市场动态

  • 简介、背景、分类
  • 供应链
  • 产业促进因素与挑战

第3章2017-2028年市场趋势及预测分析

  • 宏观经济趋势（2017-2022）与预测（2023-2028）
  • 全球BFSI BPO服务市场趋势（2017-2022）与预测（2023-2028）
  • 按服务分類的全球 BFSI BPO 服务市场
    • 客户服务
    • 财会
    • 人力资源
    • KPO
    • 采购与供应链
  • 按最终用途行业分類的全球 BFSI BPO 服务市场
    • 银行
    • 资本市场
    • 保险公司
    • 其他的

第4章2017-2028年分地区市场趋势及预测分析

  • 全球 BFSI BPO 服务市场（按地区）
  • 北美 BFSI BPO 服务市场
  • 欧洲BFSI BPO服务市场
  • 亚太地区 BFSI BPO 服务市场
  • 其他地区BFSI BPO服务市场

第5章竞争分析

  • 产品系列分析
  • 营运整合
  • 波特五力分析

第6章成长机会与策略分析

  • 成长机会分析
    • 全球 BFSI BPO 服务市场成长机会（按服务）
    • 全球 BFSI BPO 服务市场成长机会（依最终用途产业）
    • 全球 BFSI BPO 服务市场成长机会（按地区）
  • 全球BFSI BPO服务市场新趋势
  • 战略分析
    • 新产品开发
    • 全球 BFSI BPO 服务市场容量扩张
    • 全球BFSI BPO服务市场的合併、收购与合资企业
    • 认证和许可

第7章主要企业概况

  • Accenture
  • Cognizant
  • Concentrix
  • Genpact
  • Infosys
  • Mphasis
  • NTT Data
简介目录

BFSI BPO Service Market Trends and Forecast

The future of the global BFSI BPO service market looks promising with opportunities in the bank, capital market, and insurance company sectors. The global BFSI BPO service market is expected to reach an estimated $147.9 billion by 2028 with a CAGR of 9.1% from 2023 to 2028. The major drivers for this market are growing demand for cloud based and mobile-enabled BPO services, rising popularity of digital banking, and increasing adoption of robotics process automation in the banking industry to automate routine and predictable processes.

A more than 150-page report is developed to help in your business decisions.

BFSI BPO Service Market by Segment

The study includes trends and forecast for the global BFSI BPO service market by service, end use industry, and region

BFSI BPO Service Market by Service [Shipment Analysis by Value from 2017 to 2028]:

  • Customer Service
  • Finance and Accounting
  • Human Resource
  • KPO
  • Procurement and Supply Chain
  • Others

BFSI BPO Service Market by End Use Industry [Shipment Analysis by Value from 2017 to 2028]:

  • Banks
  • Capital Markets
  • Insurance Companies
  • Others

BFSI BPO Service Market by Region [Shipment Analysis by Value from 2017 to 2028]:

  • North America
  • Europe
  • Asia Pacific
  • The Rest of the World

List of BFSI BPO Service Companies

Companies in the market compete on the basis of product quality offered. Major players in this market focus on expanding their manufacturing facilities, R&D investments, infrastructural development, and leverage integration opportunities across the value chain. With these strategies, BFSI BPO service companies cater to increasing demand, ensure competitive effectiveness, develop innovative products & technologies, reduce production costs, and expand their customer base. Some of the BFSI BPO service companies profiled in this report include:

  • Accenture
  • Cognizant
  • Concentrix Corporation
  • Genpact
  • Infosys Limited
  • Mphasis
  • NTT Data

BFSI BPO Service Market Insights

  • Lucintel forecasts that customer service segment is expected to witness the highest growth over the forecast period due to the significant use of BPO services by BFSI to handle their marketing, customer retention, and customer relationship management, which are important for running the business.
  • Banks will remain the largest segment due to the tremendous use of BPO by the banking and financial sectors to improve operations, deliver greater value to clients, and free up more labor and resources for essential duties.
  • North America will remain the largest region over the forecast period due to significant demand for online banking services and increasing adoption of cloud-computing among BPO firms in the region.

Features of the Global BFSI BPO Service Market

  • Market Size Estimates: BFSI BPO service market size estimation in terms of value ($B).
  • Trend and Forecast Analysis: Market trends (2017 to 2022) and forecast (2023 to 2028) by various segments and regions.
  • Segmentation Analysis: BFSI BPO service market size by various segments, such as by service, end use industry, and region in terms of value ($B).
  • Regional Analysis: BFSI BPO service market breakdown by North America, Europe, Asia Pacific, and Rest of the World.
  • Growth Opportunities: Analysis of growth opportunities in different service, end use industry, and regions for the BFSI BPO service market.
  • Strategic Analysis: This includes M&A, new product development, and competitive landscape of the BFSI BPO service market.
  • Analysis of competitive intensity of the industry based on Porter's Five Forces model.

FAQ

  • Q1. What is the BFSI BPO service market size?
  • Answer: The global BFSI BPO service market is expected to reach an estimated $147.9 billion by 2028.
  • Q2.What is the growth forecast for BFSI BPO service market?
  • Answer: The global BFSI BPO service market is expected to grow with a CAGR of 9.1% from 2023 to 2028
  • Q3.What are the major drivers influencing the growth of the BFSI BPO service market?
  • Answer: The major drivers for this market are growing demand for cloud based and mobile-enabled BPO services, rising popularity of digital banking, and increasing adoption of robotics process automation in the banking industry to automate routine and predictable processes.
  • Q4. What are the major segments for BFSI BPO service market?
  • Answer: The future of the BFSI BPO service market looks promising with opportunities in the bank, capital market, and insurance company sectors.
  • Q5. Who are the key BFSI BPO service companies?
  • Answer: Some of the key BFSI BPO service companies are as follows:
    • Accenture
    • Cognizant
    • Concentrix
    • Genpact
    • Infosys
    • Mphasis
    • NTT Data
  • Q6. Which BFSI BPO service market segment will be the largest in future?
  • Answer: Lucintel forecasts that customer service segment is expected to witness the highest growth over the forecast period due to the significant use of BPO services by BFSI to handle their marketing, customer retention, and customer relationship management, which are important for running the business.
  • Q7. In BFSI BPO service Market, which region is expected to be the largest in next 5 years?
  • Answer: North America will remain the largest region over the forecast period due to significant demand for online banking services and increasing adoption of cloud-computing among BPO firms in the region.
  • Q.8. Do we receive customization in this report?
  • Answer: Yes, Lucintel provides 10% Customization Without any Additional Cost.

This report answers following 11 key questions:

  • Q.1. What are some of the most promising, high-growth opportunities for the global BFSI BPO market by service (customer service, finance and accounting, human resource, KPO, procurement & supply chain, and others), end use industry (banks, capital markets, insurance companies, and others), and region (North America, Europe, Asia Pacific, and the Rest of the World)?
  • Q.2. Which segments will grow at a faster pace and why?
  • Q.3. Which region will grow at a faster pace and why?
  • Q.4. What are the key factors affecting market dynamics? What are the key challenges and business risks in this market?
  • Q.5. What are the business risks and competitive threats in this market?
  • Q.6. What are the emerging trends in this market and the reasons behind them?
  • Q.7. What are some of the changing demands of customers in the market?
  • Q.8. What are the new developments in the market? Which companies are leading these developments?
  • Q.9. Who are the major players in this market? What strategic initiatives are key players pursuing for business growth?
  • Q10. What are some of the competing products in this market and how big of a threat do they pose for loss of market share by material or product substitution?
  • Q11. What M&A activity has occurred in the last 5 years and what has its impact been on the industry?

Table of Contents

1. Executive Summary

2. Global BFSI BPO Service Market: Market Dynamics

  • 2.1: Introduction, Background, and Classifications
  • 2.2: Supply Chain
  • 2.3: Industry Drivers and Challenges

3. Market Trends and Forecast Analysis from 2017 to 2028

  • 3.1: Macroeconomic Trends (2017-2022) and Forecast (2023-2028)
  • 3.2: Global BFSI BPO Service Market Trends (2017-2022) and Forecast (2023-2028)
  • 3.3: Global BFSI BPO Service Market by Service
    • 3.3.1: Customer Service
    • 3.3.2: Finance and Accounting
    • 3.3.3: Human Resource
    • 3.3.4: KPO
    • 3.3.5: Procurement and Supply Chain
  • 3.4: Global BFSI BPO Service Market by End Use Industry
    • 3.4.1: Banks
    • 3.4.2: Capital Markets
    • 3.4.3: Insurance Companies
    • 3.4.4: Others

4. Market Trends and Forecast Analysis by Region from 2017 to 2028

  • 4.1: Global BFSI BPO Service Market by Region
  • 4.2: North American BFSI BPO Service Market
    • 4.2.1: North American BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.2.2: North American BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
  • 4.3: European BFSI BPO Service Market
    • 4.3.1: European BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.3.2: European BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
  • 4.4: APAC BFSI BPO Service Market
    • 4.4.1: APAC BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.4.2: APAC BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others
  • 4.5: ROW BFSI BPO Service Market
    • 4.5.1: ROW BFSI BPO Service Market by Service: Customer Service, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others
    • 4.5.2: ROW BFSI BPO Service Market by End Use Industry: Banks, Capital Markets, Insurance Companies, and Others

5. Competitor Analysis

  • 5.1: Product Portfolio Analysis
  • 5.2: Operational Integration
  • 5.3: Porter's Five Forces Analysis

6. Growth Opportunities and Strategic Analysis

  • 6.1: Growth Opportunity Analysis
    • 6.1.1: Growth Opportunities for the Global BFSI BPO Service Market by Service
    • 6.1.2: Growth Opportunities for the Global BFSI BPO Service Market by End Use Industry
    • 6.1.3: Growth Opportunities for the Global BFSI BPO Service Market by Region
  • 6.2: Emerging Trends in the Global BFSI BPO Service Market
  • 6.3: Strategic Analysis
    • 6.3.1: New Product Development
    • 6.3.2: Capacity Expansion of the Global BFSI BPO Service Market
    • 6.3.3: Mergers, Acquisitions, and Joint Ventures in the Global BFSI BPO Service Market
    • 6.3.4: Certification and Licensing

7. Company Profiles of Leading Players

  • 7.1: Accenture
  • 7.2: Cognizant
  • 7.3: Concentrix
  • 7.4: Genpact
  • 7.5: Infosys
  • 7.6: Mphasis
  • 7.7: NTT Data