查看购物车
  • Traditional Chinese
  • English
  • Japanese
  • Korean
封面
市场调查报告书
商品编码
1433511

服务提供自动化：市场占有率分析、产业趋势、成长预测（2024-2029）

Service Delivery Automation - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

价格

※ 本网页内容可能与最新版本有所差异。详细情况请与我们联繫。

简介目录

服务提供自动化市场规模预计到2024年为306.5亿美元，预计到2029年将达到91.9亿美元，在预测期内（2024-2029年）增长27.25%，以复合年增长率增长。

服务交付自动化 - 市场

自动化使数位化企业和企业能够转变服务交付和运营，从而节省成本、提高准确性并提高生产力。透过产生有价值的资料、优化当前流程和营运以及预测何时、何地以及如何交付新产品和服务，推动更明智、更快速的决策。

主要亮点

  • 由于数位化劳动力的不断采用以及各最终用户领域业务流程自动化自动化解决方案的功能优势，服务提供自动化市场正在不断扩大。
  • 市场供应商正在透过添加新功能（例如自动化生命週期管理、工作负载管理、凭证管理、基于 SLA 的自动化、Citrix 自动化和新资料API）来增强其产品，以提供更高级的操作功能和安全功能。
  • 智慧流程自动化、巨量资料、物联网、与其他工具的整合以及服务自动化工具的日益采用是推动自动化成长的关键因素。此外，自动化将创造更多就业机会，增加各行业对熟练劳动力的需求。
  • 然而，随着新技术的快速引入，需要更多熟练的专业人员来开发和管理自动化流程可能会阻碍该市场的成长。为了跟上自动化进步的步伐，有必要对老化劳动力进行再培训。
  • 由于线上零售额的增加，COVID-19感染疾病对市场产生了积极影响。此外，创新领导者和商业先驱可以使用人工智慧 (AI) 和机器学习 (ML) 为从人员配置到财务、开发和生产的各个方面开发完美的框架。

服务提供自动化市场趋势

零售和消费品主导市场

  • 随着预期交货时间的缩短和订单量的增加，自动化零售流程可以降低成本并加快订单履行速度。零售商和电子商务组织正在转向自主移动机器人 (AMR) 来满足不断增长的客户需求并提高业务效率。
  • 这些机器人使用视觉摄影机、感测器、整合仓库地图和执行软体系统来执行各种任务，在配送中心内选择、移动和组织货物，无需人工协助。
  • 亚马逊的仓库机器人也是减少体力劳动需求的有效方法，使它们成为零售业如何采用服务交付自动化的一个很好的例子。这些机器人主要用于设施内的重型起重、卸载、运输和其他业务。由于物联网、人工智慧和机器学习在仓储领域的使用不断增加，机器人市场预计很快就会扩大。
  • 仓储机器人主要应用于电商产业，因为新型冠状病毒改变了顾客的购买行为，顾客更喜欢在线上订购。

亚太地区将经历最高的成长

  • 亚太地区仍是自动化服务交付的重要市场。由于大中型企业对自动化的接受度不断提高，亚太市场正在经历健康扩张。
  • 数位技术的快速采用和向工业 4.0 的过渡目前正在影响亚洲的製造业。多家机器人製造商正在推出租赁模式，其明确目的是促进中小型製造商采用机器人。
  • 对自动化会计和流程管理的日益增长的需求正在推动印度自动化的扩张。印度的 BFSI、通讯和医疗保健产业是最早采用自动化技术的产业之一。
  • 银行业的关键进步之一是自动化。它已发展成为影响金融业的重大技术进步。在国内，一些银行已经实现了银行业务某些方面的自动化。

服务提供自动化产业概述

服务交付自动化市场较为分散，许多大型企业都在争取霸主地位。随着公司寻求降低成本和提高客户满意度，对自动化服务的需求不断增加，从而导致行业成长和竞争加剧。该市场的主要企业包括 Blueprism、Nice Systems 和 IBM，它们都提供有利于各行业的服务。为了扩大全球影响力并开拓新市场，服务提供自动化市场的许多供应商正在采取併购策略。

2023年1月，UiPath宣布对其平台进行重大升级。这将使客户能够透过将测试转移到 UiPath 业务自动化平台来实现软体测试实践的现代化。 UiPath 为所有客户提供本地可用的简化且全面的软体测试，使 CIO 和 IT 决策者能够在单一平台上整合和自动化测试并节省金钱。这一发展体现了 UiPath 致力于为客户提供创新、高效的解决方案的承诺，并进一步巩固了其作为服务提供自动化市场主要企业的地位。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 买方议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 新进入者的威胁
    • 竞争公司之间的敌对关係
  • COVID-19 对市场的影响

第五章市场动态

  • 市场驱动因素
    • 提高业务效率的需要
    • 全行业成本降低
  • 市场限制因素
    • 缺乏熟练人才

第六章市场区隔

  • 按类型
    • IT流程自动化
    • 业务流程自动化
  • 按组织规模
    • 大公司
    • 中小企业 (SME)
  • 按最终用户产业
    • BFSI
    • IT
    • 通讯/媒体
    • 饭店/交通
    • 零售/消费品
    • 医疗保健和製药
    • 製造/物流
    • 其他最终用户产业
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东/非洲

第七章 竞争形势

  • 公司简介
    • Automation Anywhere Inc.
    • Uipath SRL
    • IPsoft Inc.
    • Blue Prism
    • Xerox Corporation
    • NICE Systems Ltd
    • Celaton Limited
    • Automation Anywhere Inc.
    • Arago GmbH
    • Accenture Inc.
    • AutomationEdge Technologies Inc.

第八章投资分析

第9章 市场的未来

简介目录
Product Code: 62364

The Service Delivery Automation Market size is estimated at USD 30.65 billion in 2024, and is expected to reach USD 9.19 billion by 2029, growing at a CAGR of 27.25% during the forecast period (2024-2029).

Service Delivery Automation - Market

Automation enables digitally equipped enterprises or businesses to transform their service delivery and operations, bringing cost savings, accuracy, and increased productivity. It generates valuable data, facilitating smarter and faster decision-making by optimizing current processes and operations and predicting when, where, and how to provide new products and services.

Key Highlights

  • The market for service delivery automation is expanding due to the growing adoption of a digital workforce and the functional advantages of automation solutions for business process automation across various end-user sectors.
  • Market vendors enhance their offerings by adding new features such as automation lifecycle management, workload management, credential management, SLA-based automation, Citrix automation, and new data APIs, attracting new industries looking for higher operational and security capabilities.
  • Smart process automation, big data, IoT, integration with other tools, and an increase in the adoption of service automation tools are the primary factors driving automation's growth. Furthermore, automation can create many jobs, driving demand for skilled workforces in different industries.
  • However, the need for more skilled professionals to develop and manage automation processes might hinder this market's growth as new technologies get introduced exponentially. There is a need to re-skill the aging workforce to keep pace with automation's evolution.
  • The COVID-19 pandemic positively impacted the market as online retail sales increased. Furthermore, using artificial intelligence (AI) and machine learning (ML), innovation leaders and business pioneers can develop the best frameworks for everything from staffing to finance and development to production.

Service Delivery Automation Market Trends

Retail and Consumer Goods to Dominate the Market

  • With decreasing expected delivery times and increasing order volumes, automating the retail process can reduce costs and speed up order handling. Retailers and e-commerce organizations are turning to autonomous mobile robots (AMRs) to meet growing customer demands and increase operational efficiencies.
  • These robots select, move, and organize goods inside distribution centers without human assistance, using vision cameras, sensors, integrated warehouse maps, and execution software systems to carry out various tasks.
  • Amazon's warehouse robots are also an effective way to reduce the demand for manual labor and provide an excellent example of how the retail sector is adopting service delivery automation. These robots are primarily used for heavy lifting, package retrieval, transportation, and other duties within the establishment. The market for robots is expected to expand shortly due to the increasing usage of the Internet of Things, artificial intelligence, and machine learning in the warehouse sector.
  • The e-commerce industry uses most warehouse robots as demand for same-day delivery or pickup increased with COVID-19 changing customer purchasing behavior, leading customers to prefer online ordering.

Asia-Pacific to Witness the Highest Growth

  • Asia Pacific area continues to be a significant market for automated service delivery. Due to large- and medium-sized businesses' increasing acceptance of automation, the Asia-Pacific market is expanding healthily.
  • The explosion of digital technology adoption and the transition to Industry 4.0 are now affecting the Asian manufacturing industry. Leasing models are being produced by several robot manufacturers with the express purpose of accelerating the adoption of the robot by small- to medium-sized manufacturers.
  • The rising need to automate accounting and process management is what is causing automation to expand in India. BFSI, telecom, and the healthcare industries in India were among the first to implement automation technologies.
  • One of the significant advancements in the banking sector is automation. It has evolved into a crucial technological advancement that has an impact on the financial industry. In the nation, some banks have already automated some of their banking procedures.

Service Delivery Automation Industry Overview

The market for service delivery automation is fragemented, with a number of major players vying for dominance. As companies increasingly seek to cut costs and improve customer satisfaction, automation services are in high demand, leading to growth in the industry and increased competition. Some of the key players in this market include Blueprism, Nice Systems, and IBM, all of which offer services that benefit a variety of industries. To expand their global outreach and tap into new markets, many vendors in the service delivery automation market are using merger and acquisition strategies..

In January 2023, UiPath announced significant upgrades to their platform, allowing customers to modernize their software testing practices by migrating testing to the UiPath Business Automation Platform. With streamlined and comprehensive software testing natively available to all customers, UiPath enables CIOs and IT decision-makers to save costs by consolidating and automating testing in a single platform. This development demonstrates UiPath's commitment to providing innovative and efficient solutions to its clients and further solidifies its position as a major player in the service delivery automation market.

In October 2022, Blue Prism announced a collaboration with SS&C to deliver a comprehensive intelligent automation package that combines robotic process automation (RPA), business process management (BPM), artificial intelligence (AI), and no-code services. This portfolio enables businesses to scale across the entire organization, unify the workforce, and improve customer, employee, and user journeys through the use of cutting-edge technologies like process intelligence, artificial intelligence (AI)/machine learning (ML), and intelligent document processing (IDP).

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitutes
  • 4.3 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Need for Operational Efficiency
    • 5.1.2 Cost-cutting Across Industries
  • 5.2 Market Restraints
    • 5.2.1 Lack of Skilled Personnel

6 MARKET SEGMENTATION

  • 6.1 By Type
    • 6.1.1 IT Process Automation
    • 6.1.2 Business Process Automation
  • 6.2 By Organization Size
    • 6.2.1 Large Enterprises
    • 6.2.2 Small & Medium Enterprises (SMEs)
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 IT
    • 6.3.3 Telecommunication and Media
    • 6.3.4 Hospitality and Transportation
    • 6.3.5 Retail and Consumer Goods
    • 6.3.6 Healthcare and Pharmaceuticals
    • 6.3.7 Manufacturing and Logistics
    • 6.3.8 Other End-User Industries
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Automation Anywhere Inc.
    • 7.1.2 Uipath SRL
    • 7.1.3 IPsoft Inc.
    • 7.1.4 Blue Prism
    • 7.1.5 Xerox Corporation
    • 7.1.6 NICE Systems Ltd
    • 7.1.7 Celaton Limited
    • 7.1.8 Automation Anywhere Inc.
    • 7.1.9 Arago GmbH
    • 7.1.10 Accenture Inc.
    • 7.1.11 AutomationEdge Technologies Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET