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市场调查报告书
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1437915

语音辨识：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

Voice Recognition - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

语音辨识市场规模预估2024年为149.5亿美元，预估至2029年将达420.8亿美元，预测期间（2024-2029年）复合年增长率为22.98%成长。

语音辨识-市场

零售、银行、连网型设备、智慧家庭、医疗保健和汽车领域不断增长的应用增加了对语音启动系统、语音虚拟助理系统和语音设备的需求，推动了市场成长。我是。

主要亮点

  • 透过在行动电话上使用语音辨识软体，医生和治疗师可以将他们的声音转化为丰富、详细的临床陈述，并可以储存在电子健康记录 (EHR) 平台上。在预测期内，智慧家庭自动化中越来越多地采用语音连接系统可能会推动该行业的发展。物联网设备透过提供创造性的使用者介面和标准方法（例如触控显示器和按钮）来增强各种通常离线的设备。
  • 许多工业领域越来越多地使用透过语音智慧进行语音识别，从而增加了全球需求。多家公司正在将创新与语音辨识技术相结合，使公司更容易实施为其互动中心提供基于人工智慧的数位工作场所的系统。例如，2022 年 6 月，ArkX Laboratories 宣布发布 EveryWord Voice Control，其中包含 Sensory TrulyHandsfree SDK 软体堆迭。当与可立即投入生产的 EveryWord音讯前端 (AFE) 或语音控制单元相结合时，公司创新的远场语音采集和语音辨识技术使OEM能够创建定制的唤醒词、中小型命令集等。（21 种方言），以及语音介面的说话者验证的概念。
  • 包括医疗机构在内的最终用户行业越来越多地采用人工智慧和语音辅助技术，预计将在预测期内推动市场发展。例如，亚马逊最近为医院推出了一种新的解决方案，将语音智慧大规模整合到医疗保健环境中。该服务由 Alexa 智慧设施组成，使医院和高级护理机构可以轻鬆地在其设施内安装和操作支援 Alexa 的设备，以改善医疗保健服务。
  • COVID-19感染疾病对该行业产生了积极影响。随着大多数人在家工作，对智慧型设备和小工具的需求激增。这为音讯和语音命令供应商创造了可能性。此外，作为一种与人类非接触式的互动方式，大多数人都采用语音技术来进行娱乐、交流以及医疗领域的搜寻和帮助。

语音辨识市场趋势

日益严重的安全问题推动语音辨识市场

  • 网路攻击可能会窃取数百万用户的真实姓名、电子邮件地址、出生日期和电话号码。最近雅虎的资料外洩事件使雅虎的售价降低了约 3.5 亿美元。根据 HIPAA Journal 报导，2021 财政年度美国医疗保健产业发生了最严重的资料外洩事件，影响了 42,431,699 条个人记录。 AccuDoc Solutions Inc.、UnityPoint Health 和德克萨斯州僱员退休系统等组织均受到此漏洞的严重影响。
  • IBM 的一项研究显示，全球金融、医疗保健和饭店业每笔被盗记录的资料外洩造成的损失为 435 万美元，位居榜首。个人资料很有价值，为网路犯罪分子提供了犯罪机会。个人资料在暗网上的售价为信用卡号 5 美元、完整个人资料 30 美元、医疗记录 1,000 美元。
  • 随着线上交易的增加，身份验证要求变得越来越重要。更好的身份验证服务（例如语音辨识技术）可以降低安全漏洞的可能性。花旗银行引入了语音生物识别来验证联繫客服中心的客户的身份。当致电客户服务负责人描述问题时，语音身份验证使用生物识别识别技术来验证客户的身份。
  • 此外，语音辅助数位付款系统的不断发展预计将推动市场成长。例如，2022 年 9 月，Tonetag 与一家主要公共部门机构合作，向消费者提供 UPI 123Pay 解决方案。功能电话用户可以联繫适当的 IVR 号码并使用其语音作为输入来进行金融交易。据该公司称，其VoiceSe服务允许客户完成金融交易、支付公用事业收费、查询帐户余额、充值等。

亚太地区语音辨识市场预计将高速成长

  • 中国作为世界上人口最多的国家，预计语音辨识技术的采用率将很高。根据CNNIC的报告，2021年有9.0363亿行动用户在其设备上使用付款服务，进一步需要采用语音辨识软体。
  • 中国语音产业联盟（SIAC）理事会主席、中国知名人工智慧企业科大讯飞董事长表示，由于对语音参与度的需求不断增加，智慧型装置的数量正在迅速增加。此外，2021 年该公司语音助理管理的参与服务数量与前一年同期比较增加了 84%。
  • 此外，2022 年 7 月的 Homepod 软体 15.6 增加了日语、粤语和普通话的语音辨识。预计此类案例将在预测期内推动市场成长。
  • 2022 年 2 月，ICICI Home Finance Company 推出了多语言 IVR（互动式语音应答）系统，无需人工干预即可处理一半的客户请求。 IVR 可以接受 8 种印度语言的服务请求。
  • 该地区零售和电子商务行业的成长导致基于语音的搜寻数量增加。阿里巴巴、百度、谷歌和亚马逊等组织观察到各自语音辅助智慧型装置的销售量有所成长。例如，根据Ascential Digital Commerce的最新分析，2022年东南亚的电子商务收益预计将成长18%，达到382亿美元。

语音辨识行业概况

随着市场领导投资于产品创新和开发以获得优势，语音辨识市场正在变得碎片化。本土企业的数量也不断增加，市场竞争更加激烈。主要企业包括Nuance Communications Inc.、Auraya Systems Pty Ltd、微软公司、苹果、Alphabet Inc.等。

2022 年 10 月，伊利诺大学芝加哥分校 (UIUC) 宣布与 Apple 和其他数位企业合作进行语音辅助计划。该计划旨在增强针对患有言语异常和残疾的个人的语音辨识技术，而当前版本难以捕获这些异常和残疾的个人。

2022 年 9 月，薪资、社会福利、人力资源和保险支援嵌入式人力资本管理软体解决方案的领先供应商 Paychex Inc. 宣布于 9 月为其 Paychex Flex 推出一项名为 Paychex Voice Assist 的新型通讯人工智慧服务2022年，我们宣布了智慧（AI）功能。基于 SaaS 的 HR 软体解决方案。 Paychex Voice Assist 允许薪资经理使用与 Google Assistant 相容的小工具免持管理薪资，透过经过验证的使用者语音简化和自动化薪资核算流程。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场研究

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 竞争公司之间的敌意强度
    • 替代产品的威胁
  • 产业价值链分析
  • COVID-19 对市场的影响

第五章市场动态

  • 市场驱动因素
    • 认证市场成长
    • 基于语音的搜寻增加
    • 连网型设备的需求
  • 市场挑战
    • 高成本和准确性问题

第六章市场区隔

  • 按发展
    • 云
    • 本地
  • 按最终用户
    • 车
    • 银行业
    • 通讯
    • 卫生保健
    • 政府
    • 消费性应用
    • 其他最终用户
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 世界其他地区

第七章 竞争形势

  • 公司简介
    • Nuance Communications Inc.
    • Auraya Systems Pty Ltd
    • Microsoft Corporation
    • Apple Inc.
    • Alphabet Inc.
    • Amazon.com Inc.
    • Sensory Inc.
    • Fulcrum Biometrics LLC
    • Neurotechnology
    • Advanced Voice Recognition Systems Inc.
    • IBM Corporation
    • Baidu Inc.
    • Brainasoft

第八章投资分析

第9章市场的未来

简介目录
Product Code: 62351

The Voice Recognition Market size is estimated at USD 14.95 billion in 2024, and is expected to reach USD 42.08 billion by 2029, growing at a CAGR of 22.98% during the forecast period (2024-2029).

Voice Recognition - Market

Increasing demand for voice-activated systems, voice-enabled virtual assistant systems, and voice-enabled devices, owing to the rising applications in retail, banking, connected devices, smart homes, healthcare, and automobile sectors, is driving the market growth.

Key Highlights

  • Adopting speech recognition software in cell phones allows doctors and therapists to convert their speech into a rich, thorough clinical statement stored in the Electronic Health Record (EHR) platform. Over the forecast period, the industry is likely to be driven by the rising adoption of voice-enabled connected systems in smart home automation. IoT gadgets enhance a variety of typically offline equipment by providing creative user interfaces and standard methods, including touch displays and buttons.
  • The growing use of voice identification with speech intelligence in numerous industrial sectors drives global demand. Several players are merging innovations with speech identification techniques to make it simpler for enterprises to implement systems that augment their interaction centers with an AI-based digital workplace. For instance, in June 2022, ArkX Laboratories unveiled the release of EveryWord Voice Control, which incorporates the Sensory TrulyHandsfree SDK software stack. When combined with the manufacturing-ready EveryWord Audio Front End (AFE) or Voice Control unit, the two businesses' innovative far-field voice acquisition and speech recognition advancements facilitate OEMs to generate tailored wake-words, small to medium-sized command sets (21 dialects), and speaker confirmation concepts for voice interfaces.
  • Increasing adoption of AI and voice assistance technologies across end-user verticals, including healthcare institutions, are expected to propel the market during the forecast period. For instance, Amazon recently introduced a novel solution for hospitals that integrates speech intelligence into healthcare environments at a larger scale. The service, composed of Alexa Smart Facilities, will make it easier for hospitals and senior care institutions to install and operate Alexa-enabled equipment throughout their properties to improve healthcare services.
  • The COVID-19 pandemic positively impacted the industry. With the majority of people working from home, the need for intelligent equipment and gadgets skyrocketed. This generated a potential for suppliers of audio and voice commands. Furthermore, as a method of contactless human engagement, most people embraced speech technology for finding and aiding in the entertainment, communication, and medical fields.

Voice Recognition Market Trends

Growing Security Concerns Drive the Market for Voice Recognition

  • Cyberattacks can steal millions of users' real names, email addresses, dates of birth, and telephone numbers. The recent Yahoo breaches knocked an estimated USD 350 million off Yahoo's sale price. According to HIPAA Journal, during fiscal 2021, the US Healthcare industry saw the most significant data breach, affecting 42,431,699 individual records. AccuDoc Solutions Inc., UnityPoint Health, and the Employees Retirement System of Texas were the organizations that were significantly affected by the breach.
  • According to a study done by IBM, the cost per stolen record, USD 4.35 million, in data breaches globally in the finance, healthcare, and services industry was placed at the top position. Personal data is valuable, which prompts cybercriminals to commit crimes. Personal information is sold on the dark web for USD 5 for a credit card number, USD 30 for an entire identity, or USD 1,000 for medical records.
  • The increasing number of online transactions emphasizes authentication requirements. Better authentication services, such as voice recognition technologies, can reduce the possibility of security breaches. Citi Bank has introduced voice biometrics to verify customers' identities contacting their call centers. Voice authentication uses biometrics to verify customers' identities while explaining an issue to a customer service representative over the phone.
  • Furthermore, increasing developments in voice-assist digital payment systems are expected to drive market growth. For instance, in September 2022, Tonetag collaborated with big public sector institutions to provide its consumers with UPI 123Pay solutions. Users of feature phones may contact the appropriate IVR number and conduct financial transactions utilizing their voice as input. As per the company, its VoiceSe service enables customers to complete financial transactions, pay their utility bills, inquire about account balances, and recharge, among other things.

Asia-Pacific Region is Expected to Have High Growth in the Voice Recognition Market

  • Having the world's largest population, China is expected to have high adoption rates for voice recognition technologies. CNNIC reported that 903.63 million mobile users utilized payment services on their devices in 2021, which provides a further need to implement voice recognition software.
  • According to the head of the council of the Speech Industry Alliance of China (SIAC) and chairman of iFlytek, a renowned Chinese AI business, the number of smart gadgets is rapidly expanding due to increasing demand for speaking engagement. Furthermore, the number of engagement services managed by the company's voice assistants increased by 84% year-over-year in 2021.
  • Furthermore, in July 2022, Homepod Software 15.6 added Japanese, Cantonese, and Mandarin voice recognition. Such instances are expected to propel the growth of the market over the forecast period.
  • In February 2022, ICICI Home Finance company launched a multilingual IVR (Interactive Voice Response) system, which handles half of its customer requests without human intervention. The IVR can capture service requests in eight Indian languages.
  • The growing retail and e-commerce industry in the region has increased the number of voice-based searches. Organizations such as Alibaba, Baidu, Google, and Amazon observed increased sales of their respective voice-assisted smart devices. For instance, according to the latest Ascential Digital Commerce analysis, eCommerce revenues in Southeast Asia were expected to increase by 18% in 2022, climbing up to USD 38.2 billion.

Voice Recognition Industry Overview

The voice recognition market is becoming fragmented as market leaders invest in product innovation and development to gain an edge. The number of local players is also increasing, creating intense rivalry in the market. Key players are Nuance Communications Inc., Auraya Systems Pty Ltd, Microsoft Corporation, Apple Inc., Alphabet Inc., etc.

In October 2022, the University of Illinois at Chicago (UIUC) announced a collaboration with Apple and other digital conglomerates on the Speech Accessibility Project, which aims to enhance voice recognition technologies for individuals with speech abnormalities and impairments that current versions struggle to grasp.

In September 2022, Paychex Inc., a leading supplier of incorporated human capital management software solutions for payroll, benefits, human resources, and insurance assistance, declared a new communicative artificial intelligence (AI) function called Paychex Voice Assist for Paychex Flex, the firm's SaaS-based HR software solution. Paychex Voice Assist allows payroll administrators to manage payroll hands-free using any Google Assistant-compatible gadget, streamlining and automating the payroll procedure with the audio of a verified user's voice.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGTHS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitute Products
  • 4.3 Industry Value Chain Analysis
  • 4.4 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growth of the Authentication Market
    • 5.1.2 Increase in Voice-based Searches
    • 5.1.3 Demand for Connected Devices
  • 5.2 Market Challenges
    • 5.2.1 High Cost and Accuracy-related Issues

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 Cloud
    • 6.1.2 On-premise
  • 6.2 By End User
    • 6.2.1 Automotive
    • 6.2.2 Banking
    • 6.2.3 Telecommunication
    • 6.2.4 Healthcare
    • 6.2.5 Government
    • 6.2.6 Consumer Applications
    • 6.2.7 Other End Users
  • 6.3 By Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Nuance Communications Inc.
    • 7.1.2 Auraya Systems Pty Ltd
    • 7.1.3 Microsoft Corporation
    • 7.1.4 Apple Inc.
    • 7.1.5 Alphabet Inc.
    • 7.1.6 Amazon.com Inc.
    • 7.1.7 Sensory Inc.
    • 7.1.8 Fulcrum Biometrics LLC
    • 7.1.9 Neurotechnology
    • 7.1.10 Advanced Voice Recognition Systems Inc.
    • 7.1.11 IBM Corporation
    • 7.1.12 Baidu Inc.
    • 7.1.13 Brainasoft

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET