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市场调查报告书
商品编码
1640457

业务流程管理-市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Business Process Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

业务流程管理市场规模预计在 2025 年为 167.3 亿美元，预计到 2030 年将达到 292.6 亿美元，预测期内（2025-2030 年）的复合年增长率为 11.83%。

业务流程管理-市场-IMG1

关键亮点

  • 业务流程管理 (BPM) 因其提高生产力和显着节省成本的潜力而近年来受到了广泛关注。它是一个通用的软体系统，由特定的流程设计驱动，用于制定和管理业务业务流程。
  • 业务流程管理 (BPM) 是优化组织完成任务、服务客户和赚取收益的方法的系统流程。业务流程是一种活动或一组业务，可帮助组织实现其目标，例如创造收益或增加劳动力多样性。 BPM 分析业务流程，模拟其在多种情况下的行为方式，实施修正，监控新方法，并不断提高其实现所需业务目标和结果的能力。
  • 市场也表现出支持企业（最终用户）建立应用程式的趋势。受访的市场中大多数供应商在低程式码应用开发能力方面处于领先地位。由于BPM平台需要整合所有协作功能，包括内容和文件共用、内部通讯、人力资源管理和问题管理，低程式码应用程式开发已成为关键突破。
  • 例如，IBM 的智慧业务流程管理套件 (iBPMS) 提供具有人工智慧 (AI) 等附加功能的业务流程管理 (BPM) 软体。其主要目的是帮助企业动态地自动化其工作流程。这些套件通常支援云，并提供低程式码工具，使开发人员能够快速轻鬆地建立工作流程解决方案。
  • BPM 市场的主要趋势之一是向低程式码平台供应商定位。预计这一发展将导致 BPM 市场更加分散。
  • 作为公司选择标准的使用案例包括数位业务优化和转型、自助式智慧业务流程自动化和自适应案例管理。
  • 市场的主要企业正专注于策略联盟，为市场带来新的解决方案并改善他们的服务。例如，Open Text 今年稍早宣布，已达成协议，将透过完全子公司OpenText UK Holding Limited（「Bidco」）收购 Micro Focus已发行和将发行的全部总合。答应了。
  • 今年早些时候，TIBCO 宣布推出 TIBCO CloudTM EBX，这是一款创新且强大的主资料管理 (MDM) 软体即服务 (SaaS) 解决方案。 TIBCO Cloud EBX 让您可以从任何地方管理您的业务资料，包括主数据、参考资料和元资料。作为 SaaS 产品，EBX 让客户可以自助存取云端原生 MDM 功能，从而实现更快、更智慧的实施。该解决方案是 TIBCO CloudTM Passport 的一部分。这种新的基于消费的费率方案为业务提供了灵活的单一模型，可存取 TIBCO SaaS 的全部功能。
  • 业务流程管理的需求与各环节对流程自动化的需求直接相关，因此，全球对流程自动化的需求越高，对业务流程管理解决方案的需求就越高。这些因素正在鼓励组织和供应商专注于进入业务流程管理市场，并利用其核心竞争力来推动整个组织的成长。
  • 新冠肺炎疫情的爆发暴露了供应网络中的脆弱性。这个脆弱的生态系统包括对大多数 IT 公司至关重要的 IT 服务提供者。此外，在家工作的要求也推动了服务供应商确保其关键任务企业客户拥有工具和技术来提高其所提供服务的速度、安全性、品质和整体效率的需求。
  • 在后疫情时代，数位化和新技术的采用正在兴起，推动着市场成长。 BPM 有助于优化并使公司能够实施支援应用案例的新解决方案。

业务流程管理 (BPM) 市场趋势

BFSI 产业可望推动市场成长

  • 银行、金融服务和保险业对 BPM 的需求很高。随着产业发出经济和金融危机的信号，金融机构正在转向技术工具来帮助优化其资源和流程。
  • 当今的数位优先客户期望触手可及的金融服务。不断变化的客户期望迫使银行在所有数位平台上提供服务。入职流程类似。可靠的 BPM 系统可传输银行最佳化和自动化端到端入职流程，消除流程瓶颈，加速直通式案件处理，并将资源分配给合适的知识型员工。
  • 今年，华为发布了基于Temenos开放平台建构的数位银行2.0解决方案，并与金融业客户和关键合作伙伴共同探讨如何采用云端原生架构实现业务敏捷和产业创新。
  • 银行和金融机构的IT基础设施需要定期更新。多个核心系统可能会发生衝突并阻碍有效的决策。因此，实现成本效率和两个合併营业单位之间的适当整合是一项挑战。此外，IBM 的研究显示，超过 50% 的银行和金融服务 CEO 致力于简化产品和业务，以有效管理复杂性。
  • 此外，Software AG 已成功与 ING 集团合作使用 ARIS 进行业务流程建模和客户旅程图绘製。该公司正在使用 ARIS 建立试点，以遵守 GDPR 并涵盖潜在的风险管理功能。
  • 此外，同样的学科也影响了金融科技和技术市场格局，零售银行业务受益于先进技术的采用。 EFMA 最近对零售银行业务进行的一项调查发现，去年，银行和信用合作社的重点是产品敏捷性（32%）、数位行销（31%）、数位管道迁移（29%）和成本降低（28% ）。这导致银行员工需要处理来自客户和自动化流程的大量资料。

北美占据主要市场占有率

  • 银行、金融服务和保险业对BPM有着强烈的需求。随着该行业出现经济和金融危机的征兆，金融机构正在依赖技术工具来帮助他们优化资源和流程。
  • 银行和金融机构的IT基础设施需要定期更新，多个核心银行系统可能会发生衝突并阻碍有效的决策。因此，成本效率以及两者的适当结合正成为一个问题。此外，IBM 的研究显示，超过 50% 的银行和金融执行长正致力于简化产品和业务，以有效管理复杂性。
  • 业务流程管理工具使银行能够实现贷款、开户、交易对手付款、风险管理、客户查询、申诉和支援流程的自动化。这就是全球多家银行纷纷转向 BPM 的原因。例如，塞尔维亚市场领先的银行之一法国兴业银行塞尔维亚分行透过实施 IBM Business Process Manager 和 IBM Application Connect Enterprise 来更好地服务其客户。
  • 此外，Software AG 已成功与 ING 集团合作使用 ARIS 进行业务流程建模和客户旅程图。该公司正在使用 ARIS 来遵守 GDPR 并试行整体潜在的风险管理功能。

业务流程管理 (BPM) 产业概览

由于地区和国际参与企业的存在，业务流程管理市场竞争非常激烈。参与企业纷纷进行併购和产品创新以维持其市场地位，导致竞争对手之间的竞争异常激烈。近期市场发展趋势如下：

2022年7月，TIBCO ModelOps发布，让企业能够更快、从任何地方、可靠、大规模地部署AI模型。此项新功能简化了云端基础的分析模型的管理、部署、管治，帮助客户实现规模化。

2022年7月，Comindware Inc.宣布在加速美国数位转型和致力于长期数位化基础方面取得了重要里程碑。关于去年建立创新实验室的计划，Comindware 表示计划加速低推出码、BPM 和相关技术在新企业解决方案中的应用，并为企业在迈向永续数位化未来的道路上提供值得信赖的技术。世界一流的实验室。

2022 年 3 月，Pegasystems 宣布了其低程式码功能 Pega Infinity。 Pega Infinity 是一个致力于改进低程式码选项的平台，这是 Pega Infinity 软体包的 8.7 版本。它包括低程式码、自动化、人工智慧（AI）和云端架构的更新。 Pega 核心软体套件的全新智慧、低程式码升级可帮助品牌更快创新并改善员工和客户体验。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力-波特五力分析
    • 买家的议价能力
    • 供应商的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • COVID-19 对业务流程管理市场的影响评估

第五章 市场动态

  • 市场驱动因素
    • 对低程式码系统的需求
    • 简化可预见的任务（自适应个案管理）
    • 製造业中的机器人与人工智慧
  • 市场问题
    • 自动化成本高，投资报酬率低
    • 整合失败

第六章 市场细分

  • 按部署
    • 云
    • 本地
  • 按解决方案
    • 流程改善
    • 流程自动化
    • 内容和文件管理
    • 案件管理
    • 其他解决方案（最佳化管理、应用整合）
  • 按最终用户产业
    • 银行、金融服务和保险（BFSI）
    • 政府和国防
    • 医疗
    • 资讯科技/通讯
    • 零售
    • 製造业
    • 其他终端用户产业（能源、教育等）
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第七章 竞争格局

  • 公司简介
    • IBM Corporation
    • Open Text Corporation
    • Oracle
    • Software AG
    • Tibco Software Inc.
    • Fujitsu
    • Ultimus Inc.
    • BP Logix Inc.
    • Pegasystems Inc.
    • Appian
    • Signavio GmbH
    • ASG Technologies Group Inc.
    • Kissflow Inc.
    • Nintex UK Ltd
    • CMW Lab

第八章投资分析

第九章 未来市场展望

简介目录
Product Code: 53184

The Business Process Management Market size is estimated at USD 16.73 billion in 2025, and is expected to reach USD 29.26 billion by 2030, at a CAGR of 11.83% during the forecast period (2025-2030).

Business Process Management - Market - IMG1

Key Highlights

  • In recent years, business process management (BPM) has received considerable attention due to its potential to increase productivity and significantly reduce costs. These are generic software systems driven by specific process designs that enact and manage operational business processes.
  • Business process management (BPM) is a systematic process of optimizing organizations' approaches to complete tasks, provide customers, and earn revenue. A business process is an activity or series of operations that assist an organization in achieving its objectives, such as raising revenues or boosting workforce diversity. BPM analyses a business process, models how it operates in multiple scenarios, implements modifications, monitors the new approach, and continuously improves its ability to produce desired business objectives and results.
  • The market also witnessed trends concerning enabling the companies (end users) to build their applications. Most of the vendors in the market studied are leading to Low-code App Development capabilities. With BPM platforms required to integrate all the collaboration functionalities, like content and file sharing, internal communication, personnel management, and issue management, among others, the development of low-code applications has been a significant breakthrough.
  • For instance, IBM's Intelligent business process management suites (iBPMS) offer business process management (BPM) software with additional capabilities, such as artificial intelligence (AI). It is mainly designed to assist companies in the dynamic automation of workflows. These suites are often cloud-enabled and provide low-code tools that help developers create workflow solutions quickly and easily.
  • One of the significant trends in the BPM market includes the transition towards positioning themselves as low-code platform providers. This development is expected to increase the fragmentation of the BPM market.
  • A few use cases identified as enterprise selection criteria include digital business optimization and transformation, self-service intelligent business process automation, and adaptive case management.
  • The key players in the market are focusing on strategic collaborations and improving their services by launching new solutions into the market. For instance, this year, OpenText announced that it had signed a deal for the total issued and to be issued share capital of Micro Focus for 532 pence per share (the acquisition) through its wholly-owned subsidiary, OpenText UK Holding Limited (Bidco), implying an enterprise value of approximately USD 6.0 billion.
  • This year, TIBCO announced the availability of TIBCO CloudTM EBX, an innovative and powerful master data management (MDM) software-as-a-service (SaaS) solution. TIBCO Cloud EBX allows customers to manage business data from anywhere, including the master, reference, and metadata. As a SaaS product, EBX now provides customers with self-service access to cloud-native MDM features for faster and wiser implementation. The solution is part of the TIBCO CloudTM Passport. This new consumption-based pricing plan offers flexible FinOps (financial operations) access to all TIBCO SaaS capabilities under a single model.
  • As the demand for business process management is directly related to the need for process automation in different sectors, the higher the demand for process automation around the world, the higher the demand for business process management solutions. These factors help organizations and vendors focus on entering the business process management market, as their core competency results in organizations' overall growth.
  • The fragility of supply networks has been exposed with the commencement of COVID-19. The fragile ecosystem includes providers of vital IT services for most IT firms. Furthermore, work-from-home mandates have prompted service providers to guarantee that mission-critical enterprise customers have the tools and technology to improve the speed, security, quality, and overall efficacy of services supplied, promoting the market growth.
  • In the post-pandemic scenario, increasing the adoption of digitalization and new technologies drives growth in the market. BPM helps optimize and allows businesses to implement new solutions to support application cases.

Business Process Management (BPM) Market Trends

BFSI Industry is Expected to Drive the Market Growth

  • The banking, financial service, and insurance sectors significantly demand BPM. As the industry is indicative of economic and financial crises, financial entities rely on technological tools to help them optimize their resources and processes.
  • Today's digital-first customers demand financial services to be at their fingertips. Because of changing client expectations, banks are forced to make their services available across all digital platforms. And the onboarding process is no different. A solid BPM system may help banks optimize and automate their end-to-end onboarding process, eliminate process bottlenecks, accelerate the processing of straight-through cases, and manage exceptional circumstances expertly by forwarding them to the appropriate knowledge worker.
  • During this year, Huawei launched the Digital Banking 2.0 solution, built on the Temenos open platform, and met with customers and leading financial sector partners to discuss establishing a cloud-native architecture to achieve business agility and industry innovation.
  • IT infrastructure in banks and financial institutions needs regular updating, as multiple core-banking systems can collide, hampering effective decision-making. Therefore, achieving cost efficiencies or proper integration between the two blended entities becomes challenging. Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs focus on simplifying their products and operations to manage complexity effectively.
  • Moreover, Software AG successfully used ARIS for business process modeling and customer journey mapping by ING Group. The company has been using it to comply with GDPR and set up pilots across potential risk management capabilities.
  • Additionally, retail banking has benefited from adopting advanced technologies as the same discipline impacted the fintech and technology market landscape. As per a recent EFMA survey on retail banking, it is expected that in the previous year, banks and credit unions may be aligned toward product agility (32%), digital marketing (31%), digital channel migration (29%), and cutting costs (28%). It leads to bank employees dealing with a vast volume of data originating from customers and automated processes.

North America Accounts for a Significant Market Share

  • The banking, financial service, and insurance sectors significantly demand BPM. As the industry is indicative of economic and financial crises, financial entities rely on technological tools to help them optimize their resources and processes.
  • IT infrastructure in banks and financial institutions needs regular updating, as multiple core-banking systems can collide, hampering effective decision-making. Therefore, achieving cost efficiencies or proper integration between the two blended entities becomes challenging. Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs focus on simplifying their products and operations to manage complexity effectively.
  • Business process management tools enable banks to automate lending loans, account opening, getting payment from the parties, risk management, and customer inquiries, complaints, and support processes, to name a few. Therefore, multiple banks globally are shifting to BPM. For instance, Societe Generale Serbia, one of the leading banks in the Serbian market, resorted to deploying IBM's Business Process Manager and IBM Application Connect Enterprise to serve its clients better.
  • Moreover, Software AG successfully used ARIS for business process modeling and customer journey mapping by ING Group. The company has been using it to comply with GDPR and set up pilots across potential risk management capabilities.

Business Process Management (BPM) Industry Overview

The business process management market is competitive due to regional and international players' presence. Players are doing mergers and acquisitions and product innovation to maintain their position in the market, which holds an intense rivalry among competitors. Some of the recent developments in the market are:

In July 2022, TIBCO ModelOps was released, allowing enterprises to deploy AI models faster, from anywhere to everywhere, reliably, and at scale. This new addition to the company's game-changing analytics offering simplifies and scales cloud-based analytic model administration, deployment, monitoring, and governance for customers.

In July 2022, Comindware Inc. announced a significant milestone in its commitment to accelerated digital transformation and a long-term digital foundation in the United States. Regarding plans made last year to create an innovation lab, Comindware has confirmed that it has launched a world-class lab to promote the application of low-code, BPM, and related technologies in new corporate solutions and to equip businesses with dependable technology on their way to a sustainable digital future..

In March 2022, Pegasystems launched its low-code capabilities, Pega Infinity, a platform targeting improved low-code options, which is version 8.7 of its Pega Infinity software package. It includes low-code, automation, artificial intelligence (AI), and cloud architecture updates. New intelligent, low-code upgrades to Pega's core software suite help brands innovate faster and improve employee and customer experiences.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Buyers
    • 4.2.2 Bargaining Power of Suppliers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the COVID-19 Impact on the Business Process Management Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Demand for Low-code Systems
    • 5.1.2 Increasing Efficiency of Predictable Tasks (Adaptive Case Management)
    • 5.1.3 Bots and AI Across Manufacturing Domain
  • 5.2 Market Challenges
    • 5.2.1 Automation Becoming Costly and Low ROI Proposition
    • 5.2.2 Integration Failures

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 Cloud
    • 6.1.2 On-premise
  • 6.2 By Solution
    • 6.2.1 Process Improvement
    • 6.2.2 Process Automation
    • 6.2.3 Content and Document Management
    • 6.2.4 Case Management
    • 6.2.5 Other Solutions (Optimization Management and Application Integrations)
  • 6.3 By End-User Industry
    • 6.3.1 Banking, Financial Services, and Insurance (BFSI)
    • 6.3.2 Government and Defense
    • 6.3.3 Healthcare
    • 6.3.4 IT and Telecommunication
    • 6.3.5 Retail
    • 6.3.6 Manufacturing
    • 6.3.7 Other End-user Industries (Energy, Education, etc.)
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 Open Text Corporation
    • 7.1.3 Oracle
    • 7.1.4 Software AG
    • 7.1.5 Tibco Software Inc.
    • 7.1.6 Fujitsu
    • 7.1.7 Ultimus Inc.
    • 7.1.8 BP Logix Inc.
    • 7.1.9 Pegasystems Inc.
    • 7.1.10 Appian
    • 7.1.11 Signavio GmbH
    • 7.1.12 ASG Technologies Group Inc.
    • 7.1.13 Kissflow Inc.
    • 7.1.14 Nintex UK Ltd
    • 7.1.15 CMW Lab

8 INVESTMENT ANALYSIS

9 FUTURE MARKET OUTLOOK