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市场调查报告书
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BPM（业务流程管理）：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

Business Process Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

BPM（业务流程管理）市场规模预计到 2024 年为 149.6 亿美元，预计到 2029 年将达到 261.7 亿美元，在预测期内（2024-2029 年）增长至 118.3 亿美元。复合年增长率为%。

BPM-市场

主要亮点

  • 近年来，BPM 由于其提高生产力和显着降低成本的潜力而受到广泛关注。这些是由制定和管理营运业务流程的特定流程设计所驱动的通用软体系统。
  • BPM 是一个系统化流程，可最佳化组织完成任务、服务客户和收益的方法。业务流程是帮助组织实现其目标的活动或一组操作，例如增加收益或促进员工队伍的多样性。 BPM 分析业务流程，对其在多种场景中的行为方式进行建模，并不断提高实施变更、监控新方法以及产生所需业务目标和结果的能力。Masu。
  • 市场也见证了使企业（最终用户）能够建立应用程式的趋势。受访的市场中大多数供应商都提供低程式码应用程式开发功能。低程式码应用程式的开发已成为一项重大进步，因为 BPM 平台需要整合所有协作功能，例如内容和文件共用、内部通讯、人力资源管理和问题管理。
  • 例如，IBM 的智慧型 BPM 套件 (iBPMS) 为 BPM 软体提供了人工智慧 (AI) 等附加功能。它主要旨在帮助企业动态自动化其工作流程。这些套件通常支援云，并提供低程式码工具，使开发人员能够快速轻鬆地建立工作流程解决方案。
  • BPM 市场的主要趋势之一涉及向低程式码平台提供者的转变。这一发展预计将导致 BPM 市场进一步分散。
  • 一些被确定为企业选择标准的用例包括数位业务优化和转型、自助智慧业务流程自动化和自适应案例管理。
  • 市场主要企业专注于策略合作，并透过向市场推出新解决方案来改善服务。例如，今年OpenText透过完全子公司OpenText UK Holding Limited（Bidco）宣布，已以每股532便士的价格承包（收购）了Micro Focus已已发行和拟发行的总股本。 ，这意味着企业价值约为60亿美元。
  • 今年，TIBCO 宣布推出 TIBCO CloudTM EBX，这是一个创新且强大的主资料管理 (MDM) 软体即服务 (SaaS) 解决方案。 TIBCO Cloud EBX 允许客户从任何地方管理业务资料，例如主数据、参考资料和元资料。作为 SaaS 产品，EBX 为客户提供对云端原生 MDM 功能的自助访问，以实现更快、更智慧的实施。该解决方案是 TIBCO CloudTM Passport 的一部分。这种新的基于消费的费率方案提供了对单一模型中所有 TIBCO SaaS业务的灵活 FinOps 存取。
  • BPM的需求与各产业的流程自动化需求直接相关，因此随着全球流程自动化需求的增加，对BPM解决方案的需求也随之增加。这些因素有助于组织和供应商专注于进入 BPM 市场，因为核心能力会带来组织的整体发展。
  • COVID-19 的爆发暴露了供应网络的脆弱性。脆弱的生态系统包括对大多数 IT 公司至关重要的 IT 服务提供者。此外，在家工作的要求要求服务供应商确保其关键任务业务客户拥有工具和技术来提高所提供服务的速度、安全性、品质和整体有效性，已开始推动市场成长。
  • 在大流行后的情况下，数位化和新技术的不断采用将推动市场成长。 BPM 有助于优化，并允许公司实施支援应用案例的新解决方案。

BPM 市场趋势

BFSI 产业预计将推动市场成长

  • 银行、金融服务和保险业对 BPM 的需求非常大。随着该行业发出经济和金融危机的信号，金融机构正在依靠技术工具来帮助优化资源和流程。
  • 现今的数位优先客户需要触手可及的金融服务。不断变化的客户期望迫使银行在所有数位平台上提供服务。入职流程没有什么不同。强大的 BPM 系统可协助银行优化和自动化端到端入职流程，消除流程瓶颈，加速直通案例的处理，并将传输给适当的知识员工。它可以帮助您专业地管理情况。
  • 今年，华为推出了基于Temenos开放平台的数位银行业务2.0解决方案，与客户和主要金融产业合作伙伴会面，创建云端原生架构，以实现业务敏捷性和产业创新。
  • 银行和金融机构的IT基础设施必须定期更新，因为多个核心银行业务系统可能会发生衝突并阻碍有效决策。这使得两个混合实体之间难以实现成本效率和适当整合。此外，IBM 的一项研究显示，超过 50% 的银行和金融组织执行长专注于简化其产品和业务，以有效管理复杂性。我做到了。
  • 此外，Software AG 已成功使用 ARIS 进行 ING 集团的业务流程建模和客户旅程地图。该公司一直利用这一点来遵守 GDPR，并针对潜在的风险管理能力建立了一个试点。
  • 此外，零售银行业务也受益于先进技术的引入，因为该行业影响了金融科技和技术市场形势。 EFMA 最近对零售银行业务的一项调查发现，去年银行和信用社更有可能在产品敏捷性 (32%)、数位行销 (31%) 和数位管道迁移 (29%) 方面进行合作。将。降低成本 (28%)。这使得银行家需要处理来自客户和自动化流程的大量资料。

北美占据主要市场占有率

  • 银行、金融服务和保险业对 BPM 提出了很高的要求。随着该行业发出经济和金融危机的信号，金融机构正在依靠技术工具来帮助优化资源和流程。
  • 银行和金融机构的IT基础设施必须定期更新，因为多个核心银行业务系统可能会发生衝突并阻碍有效决策。这使得两个混合实体之间难以实现成本效率和适当整合。此外，IBM 的一项研究显示，超过 50% 的银行和金融组织执行长专注于简化其产品和业务，以有效管理复杂性。我做到了。
  • BPM 工具可让银行实现贷款、开户、接收各方付款、风险管理、客户查询、申诉和支援流程等自动化。因此，全球多家银行正转向 BPM。例如，塞尔维亚市场领先的银行之一塞尔维亚兴业银行采用 IBM 的 Business Process Manager 和 IBM Application Connect Enterprise 来更好地服务其客户。
  • 此外，Software AG 已成功使用 ARIS 进行 ING 集团的业务流程建模和客户旅程地图。该公司一直利用这一点来遵守 GDPR，并针对潜在的风险管理能力建立了一个试点。

BPM产业概述

由于区域和国际参与者的存在，BPM 市场竞争非常激烈。为了在竞争激烈的市场中维持自己的地位，企业纷纷进行併购、收购和产品创新。市场的最新发展包括：

TIBCO ModelOps 于 2022 年 7 月发布。这使企业能够自信地随时随地、更快地大规模部署人工智慧模型。该公司创新分析服务的新增功能为客户简化并扩展了云端基础的分析模型的管理、部署、监控和管治。

2022 年 7 月，Comindware Inc. 宣布了在美国加速数位转型和长期数位基础设施建设的一个重要里程碑。

2022 年 3 月，Pegasystems 宣布推出低程式码功能 Pega Infinity，这是一个旨在改进低程式码选项的平台。这是 Pega Infinity 软体包的 8.7 版。这包括低程式码、自动化、人工智慧 (AI) 和云端架构更新。 Pega 核心软体套件的全新智慧低程式码升级可帮助品牌加速创新并改善员工和客户体验。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章 简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 买方议价能力
    • 供应商的议价能力
    • 新进入者的威胁
    • 替代产品的威胁
    • 竞争公司之间的敌意强度
  • 评估 COVID-19 对 BPM 市场的影响

第五章市场动态

  • 市场驱动因素
    • 对低程式码系统的需求
    • 提高可预测任务的效率（自适应案例管理）
    • 跨製造领域的机器人和人工智慧
  • 市场挑战
    • 自动化成本高且投资报酬率变低的提案
    • 整合失败

第六章市场区隔

  • 按发展
    • 云
    • 本地
  • 按解决方案
    • 流程改善
    • 流程自动化
    • 内容/文件管理
    • 个案管理
    • 其他（最佳化管理/应用整合）
  • 按最终用户产业
    • 银行、金融服务和保险 (BFSI)
    • 政府/国防
    • 卫生保健
    • 资讯科技/通讯
    • 零售
    • 製造业
    • 其他（能源、教育等）
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第七章 竞争形势

  • 公司简介
    • IBM Corporation
    • Open Text Corporation
    • Oracle
    • Software AG
    • Tibco Software Inc.
    • Fujitsu
    • Ultimus Inc.
    • BP Logix Inc.
    • Pegasystems Inc.
    • Appian
    • Signavio GmbH
    • ASG Technologies Group Inc.
    • Kissflow Inc.
    • Nintex UK Ltd
    • CMW Lab

第八章投资分析

第九章 未来市场展望

简介目录
Product Code: 53184

The Business Process Management Market size is estimated at USD 14.96 billion in 2024, and is expected to reach USD 26.17 billion by 2029, growing at a CAGR of 11.83% during the forecast period (2024-2029).

Business Process Management - Market

Key Highlights

  • In recent years, business process management (BPM) has received considerable attention due to its potential to increase productivity and significantly reduce costs. These are generic software systems driven by specific process designs that enact and manage operational business processes.
  • Business process management (BPM) is a systematic process of optimizing organizations' approaches to complete tasks, provide customers, and earn revenue. A business process is an activity or series of operations that assist an organization in achieving its objectives, such as raising revenues or boosting workforce diversity. BPM analyses a business process, models how it operates in multiple scenarios, implements modifications, monitors the new approach, and continuously improves its ability to produce desired business objectives and results.
  • The market also witnessed trends concerning enabling the companies (end users) to build their applications. Most of the vendors in the market studied are leading to Low-code App Development capabilities. With BPM platforms required to integrate all the collaboration functionalities, like content and file sharing, internal communication, personnel management, and issue management, among others, the development of low-code applications has been a significant breakthrough.
  • For instance, IBM's Intelligent business process management suites (iBPMS) offer business process management (BPM) software with additional capabilities, such as artificial intelligence (AI). It is mainly designed to assist companies in the dynamic automation of workflows. These suites are often cloud-enabled and provide low-code tools that help developers create workflow solutions quickly and easily.
  • One of the significant trends in the BPM market includes the transition towards positioning themselves as low-code platform providers. This development is expected to increase the fragmentation of the BPM market.
  • A few use cases identified as enterprise selection criteria include digital business optimization and transformation, self-service intelligent business process automation, and adaptive case management.
  • The key players in the market are focusing on strategic collaborations and improving their services by launching new solutions into the market. For instance, this year, OpenText announced that it had signed a deal for the total issued and to be issued share capital of Micro Focus for 532 pence per share (the acquisition) through its wholly-owned subsidiary, OpenText UK Holding Limited (Bidco), implying an enterprise value of approximately USD 6.0 billion.
  • This year, TIBCO announced the availability of TIBCO CloudTM EBX, an innovative and powerful master data management (MDM) software-as-a-service (SaaS) solution. TIBCO Cloud EBX allows customers to manage business data from anywhere, including the master, reference, and metadata. As a SaaS product, EBX now provides customers with self-service access to cloud-native MDM features for faster and wiser implementation. The solution is part of the TIBCO CloudTM Passport. This new consumption-based pricing plan offers flexible FinOps (financial operations) access to all TIBCO SaaS capabilities under a single model.
  • As the demand for business process management is directly related to the need for process automation in different sectors, the higher the demand for process automation around the world, the higher the demand for business process management solutions. These factors help organizations and vendors focus on entering the business process management market, as their core competency results in organizations' overall growth.
  • The fragility of supply networks has been exposed with the commencement of COVID-19. The fragile ecosystem includes providers of vital IT services for most IT firms. Furthermore, work-from-home mandates have prompted service providers to guarantee that mission-critical enterprise customers have the tools and technology to improve the speed, security, quality, and overall efficacy of services supplied, promoting the market growth.
  • In the post-pandemic scenario, increasing the adoption of digitalization and new technologies drives growth in the market. BPM helps optimize and allows businesses to implement new solutions to support application cases.

Business Process Management (BPM) Market Trends

BFSI Industry is Expected to Drive the Market Growth

  • The banking, financial service, and insurance sectors significantly demand BPM. As the industry is indicative of economic and financial crises, financial entities rely on technological tools to help them optimize their resources and processes.
  • Today's digital-first customers demand financial services to be at their fingertips. Because of changing client expectations, banks are forced to make their services available across all digital platforms. And the onboarding process is no different. A solid BPM system may help banks optimize and automate their end-to-end onboarding process, eliminate process bottlenecks, accelerate the processing of straight-through cases, and manage exceptional circumstances expertly by forwarding them to the appropriate knowledge worker.
  • During this year, Huawei launched the Digital Banking 2.0 solution, built on the Temenos open platform, and met with customers and leading financial sector partners to discuss establishing a cloud-native architecture to achieve business agility and industry innovation.
  • IT infrastructure in banks and financial institutions needs regular updating, as multiple core-banking systems can collide, hampering effective decision-making. Therefore, achieving cost efficiencies or proper integration between the two blended entities becomes challenging. Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs focus on simplifying their products and operations to manage complexity effectively.
  • Moreover, Software AG successfully used ARIS for business process modeling and customer journey mapping by ING Group. The company has been using it to comply with GDPR and set up pilots across potential risk management capabilities.
  • Additionally, retail banking has benefited from adopting advanced technologies as the same discipline impacted the fintech and technology market landscape. As per a recent EFMA survey on retail banking, it is expected that in the previous year, banks and credit unions may be aligned toward product agility (32%), digital marketing (31%), digital channel migration (29%), and cutting costs (28%). It leads to bank employees dealing with a vast volume of data originating from customers and automated processes.

North America Accounts for a Significant Market Share

  • The banking, financial service, and insurance sectors significantly demand BPM. As the industry is indicative of economic and financial crises, financial entities rely on technological tools to help them optimize their resources and processes.
  • IT infrastructure in banks and financial institutions needs regular updating, as multiple core-banking systems can collide, hampering effective decision-making. Therefore, achieving cost efficiencies or proper integration between the two blended entities becomes challenging. Moreover, an IBM study reveals that over 50% of banking and financial organization CEOs focus on simplifying their products and operations to manage complexity effectively.
  • Business process management tools enable banks to automate lending loans, account opening, getting payment from the parties, risk management, and customer inquiries, complaints, and support processes, to name a few. Therefore, multiple banks globally are shifting to BPM. For instance, Societe Generale Serbia, one of the leading banks in the Serbian market, resorted to deploying IBM's Business Process Manager and IBM Application Connect Enterprise to serve its clients better.
  • Moreover, Software AG successfully used ARIS for business process modeling and customer journey mapping by ING Group. The company has been using it to comply with GDPR and set up pilots across potential risk management capabilities.

Business Process Management (BPM) Industry Overview

The business process management market is competitive due to regional and international players' presence. Players are doing mergers and acquisitions and product innovation to maintain their position in the market, which holds an intense rivalry among competitors. Some of the recent developments in the market are:

In July 2022, TIBCO ModelOps was released, allowing enterprises to deploy AI models faster, from anywhere to everywhere, reliably, and at scale. This new addition to the company's game-changing analytics offering simplifies and scales cloud-based analytic model administration, deployment, monitoring, and governance for customers.

In July 2022, Comindware Inc. announced a significant milestone in its commitment to accelerated digital transformation and a long-term digital foundation in the United States. Regarding plans made last year to create an innovation lab, Comindware has confirmed that it has launched a world-class lab to promote the application of low-code, BPM, and related technologies in new corporate solutions and to equip businesses with dependable technology on their way to a sustainable digital future..

In March 2022, Pegasystems launched its low-code capabilities, Pega Infinity, a platform targeting improved low-code options, which is version 8.7 of its Pega Infinity software package. It includes low-code, automation, artificial intelligence (AI), and cloud architecture updates. New intelligent, low-code upgrades to Pega's core software suite help brands innovate faster and improve employee and customer experiences.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Buyers
    • 4.2.2 Bargaining Power of Suppliers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the COVID-19 Impact on the Business Process Management Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Demand for Low-code Systems
    • 5.1.2 Increasing Efficiency of Predictable Tasks (Adaptive Case Management)
    • 5.1.3 Bots and AI Across Manufacturing Domain
  • 5.2 Market Challenges
    • 5.2.1 Automation Becoming Costly and Low ROI Proposition
    • 5.2.2 Integration Failures

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 Cloud
    • 6.1.2 On-premise
  • 6.2 By Solution
    • 6.2.1 Process Improvement
    • 6.2.2 Process Automation
    • 6.2.3 Content and Document Management
    • 6.2.4 Case Management
    • 6.2.5 Other Solutions (Optimization Management and Application Integrations)
  • 6.3 By End-User Industry
    • 6.3.1 Banking, Financial Services, and Insurance (BFSI)
    • 6.3.2 Government and Defense
    • 6.3.3 Healthcare
    • 6.3.4 IT and Telecommunication
    • 6.3.5 Retail
    • 6.3.6 Manufacturing
    • 6.3.7 Other End-user Industries (Energy, Education, etc.)
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 Open Text Corporation
    • 7.1.3 Oracle
    • 7.1.4 Software AG
    • 7.1.5 Tibco Software Inc.
    • 7.1.6 Fujitsu
    • 7.1.7 Ultimus Inc.
    • 7.1.8 BP Logix Inc.
    • 7.1.9 Pegasystems Inc.
    • 7.1.10 Appian
    • 7.1.11 Signavio GmbH
    • 7.1.12 ASG Technologies Group Inc.
    • 7.1.13 Kissflow Inc.
    • 7.1.14 Nintex UK Ltd
    • 7.1.15 CMW Lab

8 INVESTMENT ANALYSIS

9 FUTURE MARKET OUTLOOK