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市场调查报告书
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1548887

企业通讯基础设施：市场占有率分析、产业趋势、成长预测（2024-2029）

Enterprise Communication Infrastructure - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

企业通讯基础设施市场规模预计到2024年为950.6亿美元，预计到2029年将达到2142.6亿美元，在预测期内（2024-2029年）复合年增长率为17.65%。

企业通讯基础设施-市场

升级过时的 IT通讯基础设施的需求日益增长，正在推动企业通讯基础设施市场的投资。

企业通讯基础设施市场投资的主要驱动力是新型、先进通讯技术的持续演进与应用。此外，对先进协作工具的需求不断增长、云端基础的通讯解决方案的日益采用以及对数位转型的日益重视预计将显着推动市场成长机会。

此外，由于全球 BYOD 政策的不断加强，智慧型手机的普及率不断提高，预计将在预测期内为企业通讯基础设施市场提供巨大的成长机会。

云端服务的采用也持续影响企业支出。云端基础的解决方案还帮助企业为内部和外部通讯创建更有效的统一平台。云端服务的日益普及，尤其是中小型企业的采用，正在推动市场的进一步开拓。

2023年9月，爱立信宣布利用网路API打造全球网路平台业务的策略取得了重要里程碑。爱立信和德国电信 (DT) 宣布建立商业合作伙伴关係，为企业和开发人员提供通讯和网路 API。建立一个世界/平台，透过易于使用的网路 API 公开先进的 5G 功能，例如按需品质、延迟、速度和位置讯息，是爱立信公司策略的关键要素。这使得开发人员和企业能够将网路功能整合到应用程式中，加速企业数位化，并使营运商能够建立新的方式来实现其整体网路投资的收益。

然而，对资料安全和IT基础设施薄弱的担忧日益加剧，特别是在市场开发地区，是预测期内限制市场成长的因素。

企业通讯基础设施市场趋势

零售业占据主要市场份额

  • 组织和企业对各种云端基础的解决方案的采用迅速增加，因为它们提供了灵活且可扩展的解决方案，因此在扩大市场成长机会方面发挥着重要作用。云端基础的通讯服务使组织能够简化业务、增强协作并最大限度地降低成本。这种转变使企业能够利用先进的通讯工具，而无需大量的本地基础设施。
  • 企业云端通讯系统变得更加灵活且经济实惠，从而摆脱了不灵活且成本高昂的本地通讯解决方案。因此，现代通讯服务允许企业根据需要扩展或收缩整个基础设施，而无需昂贵的硬体或维护。与企业云端通讯系统相关的各种功能使企业能够轻鬆地与世界各地的任何人联繫。随时随地在任何设备上工作的能力也已成为企业保持竞争力的必要条件，也是市场成长机会的主要驱动力。
  • 2023 年 3 月，全球企业云端通讯公司 Bandwidth Inc. 宣布推出 Bandwidth Maestro。这个新一代云端通讯平台使资讯长能够解决跨整合通讯、云端客服中心和人工智慧平台整合一流即时语音应用程式的关键挑战。 Bandwidth Maestro 让企业轻鬆自订其全球通讯工作流程，并支援尖端的 CX 和 AI 功能，包括基于机器学习的诈欺侦测、对话式 AI、文字转语音和文字转语音工具。
  • 2023 年 2 月，云端电信业者My Operator 宣布推出 Heyo Phone，这是一条针对中小型企业的数位电话线。这条数位电话线可协助小型企业管理客户互动，并透过一个企业号码改善整体客户通话和 WhatsApp 聊天体验。
  • 根据 Flexera 2023 年云端状况报告 2023，约 47% 的受访者在 Amazon Web Services (AWS) 上运行关键工作负载。预计这种利用将在预测期内呈指数级扩大市场的成长机会。

北美占最大市场占有率

  • 北美预计将主导全球企业通讯基础设施市场。这是因为市场上大多数的主要企业都位于美国，并且是该技术的早期采用者。此外，该地区的最终用户云端采用率很高，从而在市场环境中创造了进一步的成长机会。
  • 该地区的许多市场供应商也在投资创新其产品的附加和独特功能，以获得竞争优势并扩大其客户目标。整个市场的竞争对手之间的竞争非常激烈，各种现有的和新的公司进入该领域。行业参与者正在使用各种策略来保持竞争力，进一步增加市场成长机会。
  • 例如，2023 年 6 月，全球云端通讯公司 Bandwidth Inc. 与全球 IT 服务和顾问公司 Miratech 签署策略联盟，共同推动全球企业的数位化客户体验转型。 Miratech 和 Bandwidth 正在以联合销售的形式积极争取各种跨国客户机会。此次合作将使全球 2000 强公司能够将其整个后端环境与其面向客户的团队整合，这对于提高品牌参与度和忠诚度至关重要。
  • 同样在 2023 年 9 月，爱立信将扩大与Google云端的合作伙伴关係，以提供整合的编配和自动化，利用人工智慧/机器学习为使用爱立信云端 RAN 的通讯服务提供者增加各种优势。利用 GDC Edge 上的爱立信 Cloud RAN，可以交付可靠、高效、高效且接取网路的完全自动化、超大规模的分散式云端。

企业通讯基础设施产业概况

由于参与者众多，企业通讯基础设施市场高度分散。该市场的主要企业包括思科、IBM 和微软。近期市场的主要趋势是：

  • 2024 年 5 月 2024 年 5 月：全球着名通讯技术公司塔塔通讯 (Tata Communications) 与全球领先科技公司思科 (Cisco) 加强合作伙伴关係。两家公司之间的合资企业将在印度推出一项开创性服务：Tata Communications 的 Webex Calling。这项创新服务将 Cisco 的 Webex Calling 与由 Tata Communications 的 GlobalRapide 平台提供支援的云端语音服务相结合，专为印度企业量身定制。
  • 2023 年 11 月 Alianza 是一家为服务供应商提供云端通讯平台的供应商，与 Amazon Web Services 建立了多年策略合作伙伴关係，以改变通讯服务供应商收益和提供语音和云端通讯服务的方式。该解决方案主要在北美推出，并已被 100 多家通讯服务供应商部署，其中包括一级和国家通讯业者Brightspeed、Lumen、Xplore、Bluepeak 和 Viasat。
  • 2023 年 7 月 阿尔卡特朗讯企业公司是一家为客户产业量身订製的通讯、网路和云端解决方案供应商，在英国推出阿尔卡特朗讯企业彩虹中心。 Rainbow Hub 是一个整合的整合通讯(UC) 和 PBX（专用交换机）解决方案，作为完全云端基础的服务提供。这种全面的整合通讯即即服务解决方案 (UCaas) 使最终用户能够利用云端基础的平台的主要优势，同时使通路合作伙伴能够提供高级服务。

其他好处：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章简介

  • 研究成果
  • 研究场所
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 价值链分析
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 买家/消费者的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争公司之间的敌对关係

第五章市场动态

  • 市场驱动因素
    • 行动性和 BYOD 趋势不断增长
    • 越来越多地采用云端基础的解决方案，尤其是全球通讯解决方案
  • 市场限制因素
    • 资料安全和隐私问题

第六章 市场细分

  • 按配置
    • 本地
    • 云
  • 按用途
    • 消费体验
    • 企业协作
    • 数位化业务
    • 其他用途
  • 按最终用户
    • 资讯科技和电信
    • 製造业
    • BFSI
    • 卫生保健
    • 政府机构
    • 零售业
    • 其他最终用户
  • 地区
    • 北美洲
    • 欧洲
    • 亚洲
    • 澳洲和纽西兰
    • 拉丁美洲
    • 中东/非洲

第七章 竞争格局

  • 公司简介
    • Microsoft Corporation
    • Orange SA
    • Avaya Inc.
    • IBM Corporation
    • Cisco Systems Inc.
    • Alcatel-Lucent SA
    • Verizon Communications
    • DXC Technology
    • NEC Corporation
    • 88 Inc.
    • Mitel Network Corporation
    • AT&T Corporation

第八章投资分析

第九章 市场机会及未来趋势

简介目录
Product Code: 64276

The Enterprise Communication Infrastructure Market size is estimated at USD 95.06 billion in 2024, and is expected to reach USD 214.26 billion by 2029, growing at a CAGR of 17.65% during the forecast period (2024-2029).

Enterprise Communication Infrastructure - Market

The rising need to upgrade outdated IT communication infrastructure drives organizations to invest in the enterprise communication infrastructure market.

The primary driver behind the investments in the enterprise communication infrastructure market has been the continuous evolution and application of new and advanced communication technologies. Moreover, the growing demand for advanced collaboration tools, the rising adoption of cloud-based communication solutions, and the increasing emphasis on digital transformation are estimated to drive the market growth opportunities considerably.

Also, the growing smartphone penetration rate, owing to the rising BYOD policies worldwide, is expected to provide immense growth opportunities for the enterprise communication infrastructure market during the forecast period.

The adoption of cloud services also continues to influence enterprise spending. Cloud-based solutions are also helping organizations create a more effective unified platform for internal and external communication. The growing adoption of cloud services, especially among SMEs, promotes further market development.

In September 2023, Ericsson declared a key milestone in the company's strategy to build a global network platform business with network APIs. Ericsson and Deutsche Telekom (DT) introduced a commercial partnership to provide communication and network APIs to enterprises and developers. Creating a global platform to expose advanced 5G capabilities, including quality on demand, latency, speed, and location through easy-to-consume network APIs, is one of the significant components of Ericsson's enterprise strategy. This would enable developers and enterprises to combine network features into their applications, enhancing enterprise digitalization and building new ways for operators to monetize their overall network investments.

However, the growing data security concerns and poor IT infrastructure, especially in developing regions, are some factors that can restrain the market growth during the forecast period.

Enterprise Communication Infrastructure Market Trends

The Retail Segment has a Significant Share in the Market

  • The surge in adoption of various cloud-based solutions by organizations and companies plays a significant role in augmenting the market's growth opportunities since it offers flexible and scalable solutions. Cloud-based communication services allow organizations to simplify operations, enhance collaboration, and minimize costs. This shift enables organizations to leverage advanced communication tools without needing extensive on-premise infrastructures.
  • The enterprise cloud communications systems have become more flexible and affordable, shifting away from inflexible and costly on-premise communications solutions. Hence, with modern communications services, companies can scale their overall infrastructure up or down as required without needing expensive hardware or maintenance. The different functions associated with enterprise cloud communication systems help businesses easily connect with anyone across the globe. The ability to work from anywhere, on any device, has also become necessary for companies to stay competitive, driving the market's growth opportunities significantly.
  • In March 2023, Bandwidth Inc., a worldwide enterprise cloud communications company, introduced Bandwidth Maestro. This next-generation cloud communications platform mainly allows chief information officers to solve the significant challenge of integrating best-in-class real-time voice apps throughout their unified communications, cloud contact center, and artificial intelligence platforms, thereby resulting in faster time-to-value and improved employee and customer experiences. With Bandwidth Maestro, enterprises can easily customize global communications workflows and enhance state-of-the-art CX and AI capabilities like machine-learning-based fraud detection, conversational AI, and text-to-speech and speech-to-text tools, all interoperable and consumable by software.
  • In February 2023, a cloud communication company, MyOperator, introduced Heyo Phone, a digital phone line for small and medium businesses. The digital phone connection can help small and medium-sized businesses manage customer interactions and improve their overall customer call and WhatsApp chat experience through a single business number.
  • According to Flexera 2023 State of the Cloud Report 2023, around 47% of respondents run significant workloads on Amazon Web Services (AWS). This usage is expected to exponentially enable the market to witness substantial growth opportunities during the forecast period.

North America to Hold the Largest Market Share

  • North America is anticipated to dominate the global enterprise communication infrastructure market. It is also because most of the major players in the market are US-based and are one of the early adopters of the technology. Also, cloud adoption among the regional end users is high, providing further growth opportunities to the market landscape.
  • Many market vendors in the region also invest in innovating additional and unique features to their offerings to gain a competitive advantage and expand their customer target base. The overall competitive rivalry in the market is high, with various established and new market players entering this space. Industry players resort to various strategies to stay competitive, further boosting market growth opportunities.
  • For instance, in June 2023, Bandwidth Inc., a worldwide cloud communications company, and Miratech, a global IT services and consulting company, signed a strategic collaboration to augment digital customer experience transformation for global enterprises. Miratech and Bandwidth actively engage with various multi-country enterprise customer opportunities in a co-selling motion. The partnership would allow the Global 2000 enterprises to integrate their overall back-end environment with customer-facing teams, which is critical to enhancing greater brand engagement and loyalty.
  • Also, in September 2023, Ericsson extended its partnership with Google Cloud to build an Ericsson Cloud RAN solution on Google Distributed Cloud that delivers integrated orchestration and automation and leverages AI/ML for various additional communications service provider benefits. Utilizing Ericsson Cloud RAN on GDC Edge allows the delivery of a completely automated and very large-scale distributed cloud, resulting in a reliable, efficient, highly performant, and secured software-centric radio access network infrastructure.

Enterprise Communication Infrastructure Industry Overview

The enterprise communication infrastructure market is highly fragmented due to the presence of many players. Some of the key players in the market include Cisco, IBM, and Microsoft. Some key recent developments in the market include:

  • May 2024: Tata Communications, a prominent global communications technology firm, and Cisco, a leading global technology giant, strengthened their partnership. Their joint venture introduces a pioneering service in India: Webex Calling by Tata Communications. This innovative offering integrates Cisco's Webex Calling with Tata Communications' cloud voice services from the GlobalRapide platform, which are specifically customized for Indian enterprises.
  • November 2023: Alianza Inc., a cloud communications platform for service providers, entered a multi-year strategic collaboration agreement with Amazon Web Services to transform how communication service providers monetize and deliver voice and cloud communications services. The solution is mainly available in North America and has already been deployed by over 100 communication service providers, including Tier-1 and nationwide operators Brightspeed, Lumen, Xplore, Bluepeak, and Viasat.
  • July 2023: Alcatel-Lucent Enterprise, a provider of communications, networking, and cloud solutions tailored to customers' industries, introduced Alcatel-Lucent Enterprise Rainbow Hub in the United Kingdom. It merges its unified communications and PBX solutions into an entirely cloud-based service. The comprehensive, unified communications as a service solution (UCaas) allows end users to leverage the key benefits of a cloud-based platform while enabling channel partners to provide advanced services.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing Trends Toward Mobility and BYOD
    • 5.1.2 Growing Adoption of Cloud-based Solutions Especially for Global Communication Solutions
  • 5.2 Market Restraints
    • 5.2.1 Data Security and Privacy Issues

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Application
    • 6.2.1 Consumer Experience
    • 6.2.2 Enterprise Collaboration
    • 6.2.3 Digital Business
    • 6.2.4 Other Applications
  • 6.3 By End User
    • 6.3.1 IT and Telecom
    • 6.3.2 Manufacturing
    • 6.3.3 BFSI
    • 6.3.4 Healthcare
    • 6.3.5 Government
    • 6.3.6 Retail
    • 6.3.7 Other End Users
  • 6.4 Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia
    • 6.4.4 Australia and New Zealand
    • 6.4.5 Latin America
    • 6.4.6 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Microsoft Corporation
    • 7.1.2 Orange SA
    • 7.1.3 Avaya Inc.
    • 7.1.4 IBM Corporation
    • 7.1.5 Cisco Systems Inc.
    • 7.1.6 Alcatel-Lucent SA
    • 7.1.7 Verizon Communications
    • 7.1.8 DXC Technology
    • 7.1.9 NEC Corporation
    • 7.1.10 88 Inc.
    • 7.1.11 Mitel Network Corporation
    • 7.1.12 AT&T Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS