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市场调查报告书
商品编码
1406346

企业通讯基础设施市场 - 全球产业规模、份额、趋势、机会和预测，按类型、部署模式、按应用、最终用户、地区和竞争细分，2018-2028 年

Enterprise Communication Infrastructure Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, Segmented By Type, By Deployment Mode, By Application, By End User, By Region, and By Competition, 2018-2028
出版日期: | 出版商: TechSci Research | 英文 175 Pages | 商品交期: 2-3个工作天内

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简介目录

全球企业通讯基础设施市场的特点是快速发展和创新，受到当今数位商业环境中对高效、灵活的通讯解决方案不断增长的需求的推动。该市场包含各种促进组织内部沟通和协作的技术、应用程式和部署模型。市场成长的主要驱动因素包括远端和混合工作环境的激增、对可扩展且经济高效的通讯基础设施的需求以及数位转型计划的必要性。

基于云端的解决方案已成为主要的部署模型，提供可扩展性、灵活性和远端可存取性。企业协作应用程式已崭露头角，促进了高效的团队合作、即时决策和知识共享。视讯会议、即时讯息和文件协作等高级通讯功能的整合正在提高生产力并简化通讯工作流程。

安全性和合规性仍然是关键问题，组织优先考虑其通讯基础设施中的资料保护和法规遵守。同时，统一平台内通讯和协作工具的融合正在重塑企业通讯和协作的方式。

市场概况
预测期 2024-2028
2022 年市场规模 785.3亿美元
2028 年市场规模 2113亿美元
2023-2028 年CAGR 16.98%
成长最快的细分市场 杂交种
最大的市场 北美洲

在技​​术创新、庞大的企业格局以及对数位转型的强烈关注的推动下，北美已确立了其在该市场的主导地位。然而，世界各地的地区都在积极投资通讯基础设施，以保持竞争力和敏捷性。

远距和混合工作趋势：

COVID-19 大流行加速了向远端和混合工作模式的转变，这是企业通讯基础设施市场的重要驱动力。组织正在认识到灵活工作安排的重要性以及支援远端团队的可靠沟通工具的必要性。视讯会议、即时讯息和虚拟协作平台对于保持分散的员工之间的生产力和连接性至关重要。企业正在投资通讯基础设施，以便从任何位置无缝存取通讯和协作工具，确保远端和混合工作趋势继续蓬勃发展。

统一通讯与协作 (UC&C) 采用：

统一通讯与协作 (UC&C) 解决方案的采用正在推动对先进通讯基础设施的需求。 UC&C 将语音、视讯、讯息和会议等各种通讯工具整合到统一平台中，简化组织的通讯和协作。这一趋势是由对提高生产力、减少通讯孤岛和改善用户体验的渴望所推动的。随着企业寻求简化通讯工作流程并为员工提供高效的协作工具，UC&C 解决方案的采用预计将继续增加。

移动劳动力支援：

劳动力流动性的增加是企业通讯基础设施市场的另一个关键驱动力。随着越来越多的员工使用智慧型手机、平板电脑和其他行动装置进行工作，组织正专注于提供安全、无缝的行动通讯解决方案。 UC&C 平台内适合行动装置的通讯应用程式、行动装置管理 (MDM) 解决方案和行动整合功能对于支援行动员工至关重要。行动通讯和协作的能力对于组织保持敏捷并回应不断变化的业务需求至关重要。

高阶通讯分析的需求：

企业越来越认识到数据驱动决策的价值以及通讯分析在深入了解客户互动、员工生产力和营运效率方面的作用。对高阶通讯分析解决方案的需求正在推动对能够捕获和分析通讯资料的通讯基础设施的投资。这些分析工具为组织提供了可行的见解，使他们能够优化沟通策略、改善客户服务并提高整体业务绩效。资料分析在通讯中日益重要，预计将推动对具有强大分析功能的通讯基础设施的投资。

主要市场挑战

安全和隐私问题：

安全和隐私问题是全球企业通讯基础设施市场的重大挑战。随着组织越来越依赖数位通讯工具和平台，他们面临着与资料外洩、网路攻击和未经授权存取敏感资讯相关的更大风险。确保通讯资料的机密性、完整性和可用性是首要问题。组织必须实施强大的加密、身分验证和存取控制机制来减轻这些风险。遵守 GDPR 和 HIPAA 等资料保护法规会增加通讯基础设施需求的复杂性。平衡安全性与可用性和合规性仍然是企业面临的持续挑战。

整合复杂性：

企业经常面临将各种通讯工具和平台整合到现有基础设施中的复杂性。许多组织混合使用遗留系统、基于云端的应用程式和本地解决方案，从而导致互通性挑战。通讯工具（包括电子邮件、讯息应用程式、视讯会议和 VoIP 系统）的无缝整合对于实现高效、统一的通讯至关重要。确保这些工具在不同设备和平台上协同工作是一个持续的挑战。整合工作可能非常耗时且成本高昂，而且配置错误可能会导致通讯瓶颈或中断。

可扩充性和效能问题：

可扩展性和效能问题是常见的挑战，特别是对于快速发展的企业。随着通讯需求的扩大，组织可能难以扩展其基础设施以适应增加的用户负载和资料流量。基础设施不足可能会导致效能下降、延迟以及通话或讯息遗失。即使在高需求时期，也要确保一致的服务质量，需要仔细的容量规划和对强大通讯基础设施的投资。此外，在地理位置分散的团队中保持积极的用户体验可能具有挑战性，因为它通常涉及解决延迟和频宽限制。

监理合规性和资料治理：

满足法规遵从性要求和维护有效的资料治理实务为企业通讯基础设施市场带来了重大挑战。不同的行业和地区有不同的组织必须遵守的法规和标准，例如针对金融服务的萨班斯-奥克斯利法案 (SOX) 或医疗保健领域的远距医疗法规。合规性涉及通讯资料的安全储存、保留和检索，这可能很复杂且占用资源。组织还必须解决资料主权问题，确保通讯资料的储存和管理符合当地法律法规，这对于跨国企业来说尤其具有挑战性。

使用者采用与培训：

通讯基础设施的成功实施取决于使用者的采用和有效的培训。抵制变革、不熟悉新工具以及对可用性的担忧可能会阻碍用户采用。组织必须投资全面的培训计划，以确保员工熟练使用沟通工具和平台。此外，持续的用户教育和支援对于最大限度地发挥通讯基础设施投资的效益至关重要。在引入新技术和确保用户平稳过渡之间找到微妙的平衡是企业面临的持续挑战。

主要市场趋势

统一通讯即服务 (UCaaS) 采用：

统一通讯即服务 (UCaaS) 在全球企业通讯基础设施市场中获得了巨大的关注。 UCaaS 解决方案提供了一个统一的通讯和协作平台，包括语音、视讯、讯息传递和会议工具。组织越来越多地采用 UCaaS 来简化通讯、增强远端工作能力并降低基础设施成本。 COVID-19 大流行后向混合工作模式的转变加速了 UCaaS 的采用，实现了分散团队之间的无缝通讯。随着 UCaaS 供应商不断创新并提供强大的功能，这种趋势预计将持续下去。

人工智慧 (AI) 和机器学习 (ML) 的整合：

人工智慧和机器学习技术的融合是全球企业通讯基础设施市场的突出趋势。人工智慧和机器学习透过启用智慧聊天机器人、虚拟助理、语音识别和情感分析等功能来增强通讯工具。这些技术改善了用户体验，自动化日常任务，并提供数据驱动的通讯模式洞察。人工智慧驱动的分析还可以帮助组织优化其沟通策略。随着人工智慧和机器学习功能的不断进步，它们与通讯基础设施的整合将变得更加普遍，帮助组织做出数据驱动的决策并增强客户互动。

迁移到基于云端的通讯解决方案：

企业通讯基础设施市场的一个重要趋势是从本地解决方案迁移到基于云端的通讯平台。云端通讯提供可扩展性、灵活性和成本效益，使其成为各种规模企业的有吸引力的选择。组织受益于降低的硬体和维护成本、快速部署以及透过网路连接从任何地方存取通讯工具的能力。随着企业寻求敏捷且经济高效的通讯基础设施，基于云端的统一通讯和联络中心即服务 (CCaaS) 解决方案的采用预计将继续成长。

安全通讯和合规性：

随着透过企业通讯管道共享的敏感资讯量不断增加，安全性和合规性变得至关重要。企业正在投资安全通讯解决方案来保护资料并确保遵守 GDPR、HIPAA 和 PCI DSS 等行业法规。端对端加密、多重身份验证和安全讯息传递应用程式是安全通讯基础设施的组成部分。随着网路安全威胁的发展，组织也开始关注威胁侦测和回应能力，以保护其通讯管道。通讯基础设施优先考虑安全性和合规性的趋势预计将持续下去，特别是在处理敏感资料的行业。

5G 连接和边缘运算整合：

5G 网路的推出和边缘运算的整合正在塑造企业通讯基础设施的未来。 5G 提供显着更快的资料速度和更低的延迟，支援即时通讯、扩增实境 (AR)、虚拟实境 (VR) 和物联网 (IoT) 应用。边缘运算透过使处理能力更接近资料来源、减少延迟并提高通讯系统的响应能力来补充 5G。这一趋势为先进通讯应用开闢了新的可能性，特别是在依赖低延迟通讯的行业，例如医疗保健、製造和自动驾驶汽车。

细分市场洞察

类型洞察

到 2022 年，混合细分市场将在全球企业通讯基础设施市场中占据主导地位。混合通讯基础设施为组织提供了客製化通讯解决方案以满足特定需求的灵活性。它使他们能够在专用网路上保留敏感资料和关键通讯流程，同时利用公有云服务的可扩展性和成本效益来实现不太敏感的功能。这种灵活性使组织能够快速适应不断变化的沟通需求。

成本优化是采用混合基础设施的重要驱动力。虽然私有基础设施提供安全性和控制，但维护和扩展成本可能很高。相较之下，公共基础设施具有成本效益，但可能无法满足所有通讯流程的安全性和合规性需求。混合模型允许组织透过策略性地分配资源来优化成本，减少基础设施开支，同时保持资料完整性。

混合模型有效地解决了安全性和合规性问题。敏感通讯资料可以在私人基础架构上储存和处理，确保高水准的控制和合规性。非敏感资料和应用程式可以利用公共基础设施，降低安全漏洞的风险，同时保持法规遵循。

混合基础设施支援强大的灾难復原和业务连续性策略。组织可以在专用网路上备份关键通讯资料和流程，同时使用公有云资源进行备份和冗余。这种方法可以最大限度地减少系统故障或灾难时的停机时间，确保不间断的通讯能力。

混合基础设施使组织能够动态扩展资源。在通讯高峰期或部署资源密集型应用程式时，组织可以利用公有云服务的可扩展性。相反，他们可以在需求较低时期缩小规模，优化资源使用并降低成本。

部署模式见解

到2022 年，云端细分市场将在全球企业通讯基础设施市场占据主导地位。基于云端的企业通讯基础设施提供无与伦比的可扩展性和灵活性，使其成为各种规模组织的有吸引力的选择。借助云，企业可以轻鬆调整其通讯资源，以满足不断变化的需求，无论是增加新用户、扩展到新区域，还是适应需求的季节性变化。这种可扩展性确保组织可以有效地处理通讯需求的波动，而不会过度配置或未充分利用资源。

云端部署消除了对硬体和基础设施的大量前期资本支出的需求。相反，组织以订阅或即用即付的方式支付云端服务费用，从而优化成本管理。这种成本效益延伸到了维护方面，因为云端服务供应商负责处理系统更新、安全性修补程式和基础设施管理，从而减轻了内部 IT 团队的负担。

与本地解决方案相比，基于云端的通讯基础架构可以快速部署。这种敏捷性在当今快节奏的业务环境中尤其有价值，使组织能够快速实施新的通讯工具和服务。它使企业能够迅速响应不断变化的市场动态和新出现的机会。

区域洞察

北美在 2022 年将主导全球企业通讯基础设施市场。北美，尤其是美国，一直处于技术创新和采用的前沿。它是许多领先技术公司和研究机构的所在地，推动通讯基础设施的进步。该地区不断开拓新的通讯技术和解决方案，吸引了全球的关注和投资。

北美拥有广大且多样化的大型企业，涵盖科技、金融、医疗保健和製造业等产业。这些组织有大量的通讯需求和预算，推动了对复杂通讯基础设施解决方案的需求。主要跨国公司在北美的存在对市场主导地位做出了重大贡献。

北美企业优先考虑数位转型计划，以保持竞争力和敏捷性。现代化通讯基础设施的采用是这项转变的一个基本面向。北美企业寻求创新的通讯工具和平台，以提高营运效率和客户体验，进一步推动市场发展。

北美引领了全球向云端运算和基于云端的通讯解决方案的转变。该地区的企业是基于云端的统一通讯和协作 (UC&C) 平台的早期采用者，认识到它们提供的可扩展性、灵活性和成本效益。基于云端的通讯基础设施的广泛使用为北美的主导地位做出了重大贡献。

北美拥有完善的技术供应商生态系统，包括主要电信公司、云端服务供应商和软体开发商。这些实体提供广泛的通讯基础设施解决方案和服务，满足该地区企业的多样化需求。他们的存在促进了创新和竞争，推动了通讯技术的发展。

目录

第 1 章：服务概述

  • 市场定义
  • 市场范围
    • 涵盖的市场
    • 考虑学习的年份
    • 主要市场区隔

第 2 章：研究方法

  • 基线方法
  • 主要产业伙伴
  • 主要协会和二手资料来源
  • 预测方法
  • 数据三角测量与验证
  • 假设和限制

第 3 章：执行摘要

第 4 章：COVID-19 对全球企业通讯基础设施市场的影响

第 5 章：客户之声

第 6 章：全球企业通讯基础设施市场概述

第 7 章：全球企业通讯基础设施市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型（公共、私人、混合）
    • 依部署模式（本地、云端）
    • 按应用（消费者体验、企业协作、数位业务、其他）
    • 按最终用户（IT 和电信、BFSI、製造、医疗保健、零售、政府、其他）
    • 按地区（北美、欧洲、南美、中东和非洲、亚太地区）
  • 按公司划分 (2022)
  • 市场地图

第 8 章：北美企业通讯基础设施市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按部署模式
    • 按应用
    • 按最终用户
    • 按国家/地区

第 9 章：欧洲企业通讯基础设施市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按部署模式
    • 按应用
    • 按最终用户
    • 按国家/地区

第 10 章：南美洲企业通讯基础设施市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按部署模式
    • 按应用
    • 按最终用户
    • 按国家/地区

第 11 章：中东和非洲企业通讯基础设施市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按部署模式
    • 按应用
    • 按最终用户
    • 按国家/地区

第 12 章：亚太地区企业通讯基础设施市场展望

  • 市场规模及预测
    • 按价值
  • 市场规模及预测
    • 按类型
    • 按部署模式
    • 按应用
    • 按最终用户
    • 按国家/地区

第 13 章：市场动态

  • 司机
  • 挑战

第 14 章：市场趋势与发展

第 15 章：公司简介

  • 思科系统公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 微软公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • Avaya 控股公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • NEC公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 敏迪网路公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 华为技术有限公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 丝带通讯公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 西门子公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 阿尔卡特朗讯企业
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered
  • 诺基亚公司
    • Business Overview
    • Key Revenue and Financials
    • Recent Developments
    • Key Personnel
    • Key Product/Services Offered

第 16 章：策略建议

第 17 章：关于我们与免责声明

简介目录
Product Code: 19479

The Global Enterprise Communication Infrastructure Market is characterized by rapid evolution and innovation, driven by the ever-increasing demand for efficient and flexible communication solutions in today's digital business landscape. This market encompasses a wide array of technologies, applications, and deployment models that facilitate communication and collaboration within organizations. Key drivers of market growth include the proliferation of remote and hybrid work environments, the need for scalable and cost-effective communication infrastructure, and the imperative of digital transformation initiatives.

Cloud-based solutions have emerged as the dominant deployment model, offering scalability, flexibility, and remote accessibility. Enterprise Collaboration applications have risen to prominence, fostering efficient teamwork, real-time decision-making, and knowledge sharing. The integration of advanced communication features, such as video conferencing, instant messaging, and document collaboration, is enhancing productivity and streamlining communication workflows.

Security and compliance remain critical concerns, with organizations prioritizing data protection and regulatory adherence in their communication infrastructure. Meanwhile, the convergence of communication and collaboration tools within unified platforms is reshaping how businesses communicate and collaborate.

Market Overview
Forecast Period2024-2028
Market Size 2022USD 78.53 Billion
Market Size 2028USD 211.3 Billion
CAGR 2023-202816.98%
Fastest Growing SegmentHybrid
Largest MarketNorth America

North America has established its dominance in this market, driven by technological innovation, a large enterprise landscape, and a strong focus on digital transformation. However, regions worldwide are actively investing in communication infrastructure to stay competitive and agile.

Key Market Drivers

Digital Transformation Initiatives:

Digital transformation initiatives are a primary driver of growth in the global Enterprise Communication Infrastructure market. Organizations across industries are embracing digital transformation to enhance operational efficiency, improve customer experiences, and remain competitive in the digital age. As part of this transformation, enterprises are investing in advanced communication tools and platforms that enable real-time collaboration, remote work, and seamless communication among employees, customers, and partners. The need to support digital initiatives with robust and scalable communication infrastructure is propelling the adoption of cloud-based unified communication and collaboration (UC&C) solutions.

Remote and Hybrid Work Trends:

The shift towards remote and hybrid work models, accelerated by the COVID-19 pandemic, is a significant driver in the Enterprise Communication Infrastructure market. Organizations are recognizing the importance of flexible work arrangements and the need for reliable communication tools to support remote teams. Video conferencing, instant messaging, and virtual collaboration platforms have become essential for maintaining productivity and connectivity among distributed workforces. Enterprises are investing in communication infrastructure that can provide seamless access to communication and collaboration tools from any location, ensuring that remote and hybrid work trends continue to thrive.

Unified Communication and Collaboration (UC&C) Adoption:

The adoption of Unified Communication and Collaboration (UC&C) solutions is driving the demand for advanced communication infrastructure. UC&C integrates various communication tools, including voice, video, messaging, and conferencing, into a unified platform, streamlining communication and collaboration for organizations. This trend is driven by the desire for enhanced productivity, reduced communication silos, and improved user experiences. As businesses seek to simplify their communication workflows and empower employees with efficient collaboration tools, the adoption of UC&C solutions is expected to continue to rise.

Mobile Workforce Enablement:

The increasing mobility of the workforce is another key driver in the Enterprise Communication Infrastructure market. With more employees using smartphones, tablets, and other mobile devices for work, organizations are focusing on providing secure and seamless mobile communication solutions. Mobile-friendly communication apps, mobile device management (MDM) solutions, and mobile integration capabilities within UC&C platforms are essential for enabling a mobile workforce. The ability to communicate and collaborate on the go is critical for organizations to remain agile and responsive to evolving business needs.

Demand for Advanced Communication Analytics:

Enterprises are increasingly recognizing the value of data-driven decision-making and the role of communication analytics in gaining insights into customer interactions, employee productivity, and operational efficiency. The demand for advanced communication analytics solutions is driving investments in communication infrastructure that can capture and analyze communication data. These analytics tools provide organizations with actionable insights, enabling them to optimize communication strategies, improve customer service, and enhance overall business performance. The growing importance of data analytics in communication is expected to fuel investments in communication infrastructure with robust analytics capabilities.

Key Market Challenges

Security and Privacy Concerns:

Security and privacy concerns represent a significant challenge in the global Enterprise Communication Infrastructure market. As organizations increasingly rely on digital communication tools and platforms, they face heightened risks associated with data breaches, cyberattacks, and unauthorized access to sensitive information. Ensuring the confidentiality, integrity, and availability of communication data is a paramount concern. Organizations must implement robust encryption, authentication, and access control mechanisms to mitigate these risks. Compliance with data protection regulations, such as GDPR and HIPAA, adds complexity to communication infrastructure requirements. Balancing security with usability and compliance remains a continuous challenge for enterprises.

Integration Complexity:

Enterprises often struggle with the complexity of integrating various communication tools and platforms into their existing infrastructure. Many organizations use a mix of legacy systems, cloud-based applications, and on-premises solutions, leading to interoperability challenges. Seamless integration of communication tools, including email, messaging apps, video conferencing, and VoIP systems, is crucial for achieving efficient and unified communication. Ensuring that these tools work cohesively across different devices and platforms is a constant challenge. Integration efforts can be time-consuming and costly, and misconfigurations may lead to communication bottlenecks or outages.

Scalability and Performance Issues:

Scalability and performance issues are common challenges, especially for rapidly growing enterprises. As communication needs expand, organizations may struggle to scale their infrastructure to accommodate increased user loads and data traffic. Performance degradation, latency, and dropped calls or messages can result from inadequate infrastructure. Ensuring consistent service quality, even during periods of high demand, requires careful capacity planning and investment in robust communication infrastructure. Moreover, maintaining a positive user experience across geographically dispersed teams can be challenging, as it often involves addressing latency and bandwidth constraints.

Regulatory Compliance and Data Governance:

Meeting regulatory compliance requirements and maintaining effective data governance practices pose significant challenges in the Enterprise Communication Infrastructure market. Different industries and regions have varying regulations and standards that organizations must adhere to, such as Sarbanes-Oxley Act (SOX) for financial services or telehealth regulations in healthcare. Compliance involves secure storage, retention, and retrieval of communication data, which can be complex and resource-intensive. Organizations must also navigate data sovereignty issues, ensuring that communication data is stored and managed in compliance with local laws and regulations, which can be particularly challenging for multinational enterprises.

User Adoption and Training:

The successful implementation of communication infrastructure hinges on user adoption and effective training. Resistance to change, lack of familiarity with new tools, and concerns about usability can hinder user adoption. Organizations must invest in comprehensive training programs to ensure that employees are proficient in using communication tools and platforms. Furthermore, ongoing user education and support are essential to maximize the benefits of communication infrastructure investments. Navigating the delicate balance between introducing new technologies and ensuring a smooth transition for users is a continuous challenge for enterprises.

Key Market Trends

Unified Communications as a Service (UCaaS) Adoption:

Unified Communications as a Service (UCaaS) is gaining significant traction in the global Enterprise Communication Infrastructure market. UCaaS solutions offer a unified platform for communication and collaboration, including voice, video, messaging, and conferencing tools. Organizations are increasingly adopting UCaaS to streamline communication, enhance remote work capabilities, and reduce infrastructure costs. The shift towards hybrid work models in the wake of the COVID-19 pandemic has accelerated UCaaS adoption, enabling seamless communication across dispersed teams. As UCaaS providers continue to innovate and offer robust features, this trend is expected to persist.

Integration of Artificial Intelligence (AI) and Machine Learning (ML):

The integration of AI and ML technologies is a prominent trend in the global Enterprise Communication Infrastructure market. AI and ML enhance communication tools by enabling features such as intelligent chatbots, virtual assistants, speech recognition, and sentiment analysis. These technologies improve user experience, automate routine tasks, and provide data-driven insights into communication patterns. AI-driven analytics also assist organizations in optimizing their communication strategies. As AI and ML capabilities continue to advance, their integration into communication infrastructure will become more pervasive, helping organizations make data-driven decisions and enhance customer interactions.

Migration to Cloud-Based Communication Solutions:

A substantial trend in the Enterprise Communication Infrastructure market is the migration from on-premises solutions to cloud-based communication platforms. Cloud communication offers scalability, flexibility, and cost-efficiency, making it an attractive option for businesses of all sizes. Organizations benefit from reduced hardware and maintenance costs, rapid deployment, and the ability to access communication tools from anywhere with an internet connection. The adoption of cloud-based Unified Communications and Contact Center as a Service (CCaaS) solutions is expected to continue growing as businesses seek agile and cost-effective communication infrastructure.

Secure Communication and Compliance:

With the increasing volume of sensitive information shared through enterprise communication channels, security and compliance have become paramount. Enterprises are investing in secure communication solutions to protect data and ensure compliance with industry regulations such as GDPR, HIPAA, and PCI DSS. End-to-end encryption, multi-factor authentication, and secure messaging applications are integral components of secure communication infrastructure. As cybersecurity threats evolve, organizations are also focusing on threat detection and response capabilities to safeguard their communication channels. The trend of prioritizing security and compliance in communication infrastructure is expected to persist, particularly in industries dealing with sensitive data.

5G Connectivity and Edge Computing Integration:

The rollout of 5G networks and the integration of edge computing are shaping the future of enterprise communication infrastructure. 5G offers significantly faster data speeds and lower latency, enabling real-time communication, augmented reality (AR), virtual reality (VR), and Internet of Things (IoT) applications. Edge computing complements 5G by bringing processing capabilities closer to the data source, reducing latency and improving the responsiveness of communication systems. This trend is opening up new possibilities for advanced communication applications, especially in industries that rely on low-latency communication, such as healthcare, manufacturing, and autonomous vehicles.

Segmental Insights

Type Insights

Hybrid segment dominates in the global enterprise communication infrastructure market in 2022. Hybrid communication infrastructure provides organizations with the flexibility to tailor their communication solutions to meet specific needs. It allows them to retain sensitive data and critical communication processes on a private network while utilizing the scalability and cost-efficiency of public cloud services for less sensitive functions. This flexibility enables organizations to adapt to changing communication requirements quickly.

Cost optimization is a significant driver behind the adoption of Hybrid infrastructure. While private infrastructure provides security and control, it can be expensive to maintain and scale. In contrast, public infrastructure is cost-effective but may not meet the security and compliance needs of all communication processes. The Hybrid model allows organizations to optimize costs by allocating resources strategically, reducing infrastructure expenses while preserving data integrity.

The Hybrid model addresses security and compliance concerns effectively. Sensitive communication data can be stored and processed on private infrastructure, ensuring a high level of control and compliance adherence. Non-sensitive data and applications can leverage public infrastructure, reducing the risk of security breaches while maintaining regulatory compliance.

Hybrid infrastructure supports robust disaster recovery and business continuity strategies. Organizations can back up critical communication data and processes on a private network while using public cloud resources for backup and redundancy. This approach minimizes downtime in the event of system failures or disasters, ensuring uninterrupted communication capabilities.

Hybrid infrastructure enables organizations to scale resources dynamically. During peak communication periods or when deploying resource-intensive applications, organizations can leverage the scalability of public cloud services. Conversely, they can scale down during periods of lower demand, optimizing resource usage and reducing costs.

Deployment Mode Insights

Cloud segment dominates in the global enterprise communication infrastructure market in 2022. Cloud-based Enterprise Communication Infrastructure offers unparalleled scalability and flexibility, making it an attractive choice for organizations of all sizes. With the cloud, businesses can easily adjust their communication resources to match their evolving needs, whether it's adding new users, expanding to new regions, or accommodating seasonal variations in demand. This scalability ensures that organizations can efficiently handle fluctuations in communication requirements without overprovisioning or underutilizing resources.

Cloud deployment eliminates the need for significant upfront capital expenditures on hardware and infrastructure. Instead, organizations pay for cloud services on a subscription or pay-as-you-go basis, optimizing cost management. This cost-efficiency extends to maintenance, as cloud service providers handle system updates, security patches, and infrastructure management, reducing the burden on in-house IT teams.

Cloud-based communication infrastructure can be deployed rapidly compared to on-premises solutions. This agility is especially valuable in today's fast-paced business environment, allowing organizations to implement new communication tools and services quickly. It enables businesses to respond promptly to changing market dynamics and emerging opportunities.

Regional Insights

North America dominates the Global Enterprise Communication Infrastructure Market in 2022. North America, particularly the United States, has been at the forefront of technological innovation and adoption. It is home to many leading technology companies and research institutions that drive advancements in communication infrastructure. The region consistently pioneers new communication technologies and solutions, attracting global attention and investment.

North America boasts a vast and diverse landscape of large enterprises across industries such as technology, finance, healthcare, and manufacturing. These organizations have substantial communication needs and budgets, driving demand for sophisticated communication infrastructure solutions. The presence of major multinational corporations in North America contributes significantly to market dominance.

North American businesses prioritize digital transformation initiatives to remain competitive and agile. The adoption of modern communication infrastructure is a fundamental aspect of this transformation. Enterprises in North America seek innovative communication tools and platforms to enhance operational efficiency and customer experiences, further propelling the market.

North America led the global shift towards cloud computing and cloud-based communication solutions. The region's enterprises were early adopters of cloud-based Unified Communication and Collaboration (UC&C) platforms, recognizing the scalability, flexibility, and cost-efficiency they offer. The widespread use of cloud-based communication infrastructure has contributed significantly to North America's dominance.

North America has a well-established ecosystem of technology providers, including major telecommunication companies, cloud service providers, and software developers. These entities offer a wide range of communication infrastructure solutions and services, catering to the diverse needs of businesses in the region. Their presence fosters innovation and competition, driving the evolution of communication technologies.

Key Market Players

Cisco Systems, Inc.

Microsoft Corporation

Avaya Holdings Corp.

NEC Corporation

Mitel Networks Corporation

Huawei Technologies Co., Ltd.

Ribbon Communications Inc.

Siemens AG

Alcatel-Lucent Enterprise

Nokia Corporation

Report Scope:

In this report, the Global Enterprise Communication Infrastructure Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Enterprise Communication Infrastructure Market, By Type:

  • Public
  • Private
  • Hybrid

Enterprise Communication Infrastructure Market, By Deployment Mode:

  • On Premise
  • Cloud

Enterprise Communication Infrastructure Market, By Application:

  • Consumer Experience
  • Enterprise Collaboration
  • Digital Business
  • Others

Enterprise Communication Infrastructure Market, By End User:

  • IT & Telecom
  • BFSI
  • Manufacturing
  • Healthcare
  • Retail
  • Government
  • Others

Enterprise Communication Infrastructure Market, By Region:

  • North America
  • United States
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • South America
  • Brazil
  • Argentina
  • Colombia
  • Asia-Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Middle East & Africa
  • Saudi Arabia
  • UAE
  • South Africa

Competitive Landscape

  • Company Profiles: Detailed analysis of the major companies present in the Global Enterprise Communication Infrastructure Market.

Available Customizations:

  • Global Enterprise Communication Infrastructure Market report with the given market data, Tech Sci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

  • 1.1. Market Definition
  • 1.2. Scope of the Market
    • 1.2.1. Markets Covered
    • 1.2.2. Years Considered for Study
    • 1.2.3. Key Market Segmentations

2. Research Methodology

  • 2.1. Baseline Methodology
  • 2.2. Key Industry Partners
  • 2.3. Major Association and Secondary Sources
  • 2.4. Forecasting Methodology
  • 2.5. Data Triangulation & Validation
  • 2.6. Assumptions and Limitations

3. Executive Summary

4. Impact of COVID-19 on Global Enterprise Communication Infrastructure Market

5. Voice of Customer

6. Global Enterprise Communication Infrastructure Market Overview

7. Global Enterprise Communication Infrastructure Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Type (Public, Private, Hybrid)
    • 7.2.2. By Deployment Mode (On Premise, Cloud)
    • 7.2.3. By Application (Consumer Experience, Enterprise Collaboration, Digital Business, Others)
    • 7.2.4. By End User (IT & Telecom, BFSI, Manufacturing, Healthcare, Retail, Government, Others)
    • 7.2.5. By Region (North America, Europe, South America, Middle East & Africa, Asia Pacific)
  • 7.3. By Company (2022)
  • 7.4. Market Map

8. North America Enterprise Communication Infrastructure Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Type
    • 8.2.2. By Deployment Mode
    • 8.2.3. By Application
    • 8.2.4. By End User
    • 8.2.5. By Country
      • 8.2.5.1. United States Enterprise Communication Infrastructure Market Outlook
        • 8.2.5.1.1. Market Size & Forecast
        • 8.2.5.1.1.1. By Value
        • 8.2.5.1.2. Market Share & Forecast
        • 8.2.5.1.2.1. By Type
        • 8.2.5.1.2.2. By Deployment Mode
        • 8.2.5.1.2.3. By Application
        • 8.2.5.1.2.4. By End User
      • 8.2.5.2. Canada Enterprise Communication Infrastructure Market Outlook
        • 8.2.5.2.1. Market Size & Forecast
        • 8.2.5.2.1.1. By Value
        • 8.2.5.2.2. Market Share & Forecast
        • 8.2.5.2.2.1. By Type
        • 8.2.5.2.2.2. By Deployment Mode
        • 8.2.5.2.2.3. By Application
        • 8.2.5.2.2.4. By End User
      • 8.2.5.3. Mexico Enterprise Communication Infrastructure Market Outlook
        • 8.2.5.3.1. Market Size & Forecast
        • 8.2.5.3.1.1. By Value
        • 8.2.5.3.2. Market Share & Forecast
        • 8.2.5.3.2.1. By Type
        • 8.2.5.3.2.2. By Deployment Mode
        • 8.2.5.3.2.3. By Application
        • 8.2.5.3.2.4. By End User

9. Europe Enterprise Communication Infrastructure Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Type
    • 9.2.2. By Deployment Mode
    • 9.2.3. By Application
    • 9.2.4. By End User
    • 9.2.5. By Country
      • 9.2.5.1. Germany Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.1.1. Market Size & Forecast
        • 9.2.5.1.1.1. By Value
        • 9.2.5.1.2. Market Share & Forecast
        • 9.2.5.1.2.1. By Type
        • 9.2.5.1.2.2. By Deployment Mode
        • 9.2.5.1.2.3. By Application
        • 9.2.5.1.2.4. By End User
      • 9.2.5.2. France Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.2.1. Market Size & Forecast
        • 9.2.5.2.1.1. By Value
        • 9.2.5.2.2. Market Share & Forecast
        • 9.2.5.2.2.1. By Type
        • 9.2.5.2.2.2. By Deployment Mode
        • 9.2.5.2.2.3. By Application
        • 9.2.5.2.2.4. By End User
      • 9.2.5.3. United Kingdom Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.3.1. Market Size & Forecast
        • 9.2.5.3.1.1. By Value
        • 9.2.5.3.2. Market Share & Forecast
        • 9.2.5.3.2.1. By Type
        • 9.2.5.3.2.2. By Deployment Mode
        • 9.2.5.3.2.3. By Application
        • 9.2.5.3.2.4. By End User
      • 9.2.5.4. Italy Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.4.1. Market Size & Forecast
        • 9.2.5.4.1.1. By Value
        • 9.2.5.4.2. Market Share & Forecast
        • 9.2.5.4.2.1. By Type
        • 9.2.5.4.2.2. By Deployment Mode
        • 9.2.5.4.2.3. By Application
        • 9.2.5.4.2.4. By End User
      • 9.2.5.5. Spain Enterprise Communication Infrastructure Market Outlook
        • 9.2.5.5.1. Market Size & Forecast
        • 9.2.5.5.1.1. By Value
        • 9.2.5.5.2. Market Share & Forecast
        • 9.2.5.5.2.1. By Type
        • 9.2.5.5.2.2. By Deployment Mode
        • 9.2.5.5.2.3. By Application
        • 9.2.5.5.2.4. By End User

10. South America Enterprise Communication Infrastructure Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Type
    • 10.2.2. By Deployment Mode
    • 10.2.3. By Application
    • 10.2.4. By End User
    • 10.2.5. By Country
      • 10.2.5.1. Brazil Enterprise Communication Infrastructure Market Outlook
        • 10.2.5.1.1. Market Size & Forecast
        • 10.2.5.1.1.1. By Value
        • 10.2.5.1.2. Market Share & Forecast
        • 10.2.5.1.2.1. By Type
        • 10.2.5.1.2.2. By Deployment Mode
        • 10.2.5.1.2.3. By Application
        • 10.2.5.1.2.4. By End User
      • 10.2.5.2. Colombia Enterprise Communication Infrastructure Market Outlook
        • 10.2.5.2.1. Market Size & Forecast
        • 10.2.5.2.1.1. By Value
        • 10.2.5.2.2. Market Share & Forecast
        • 10.2.5.2.2.1. By Type
        • 10.2.5.2.2.2. By Deployment Mode
        • 10.2.5.2.2.3. By Application
        • 10.2.5.2.2.4. By End User
      • 10.2.5.3. Argentina Enterprise Communication Infrastructure Market Outlook
        • 10.2.5.3.1. Market Size & Forecast
        • 10.2.5.3.1.1. By Value
        • 10.2.5.3.2. Market Share & Forecast
        • 10.2.5.3.2.1. By Type
        • 10.2.5.3.2.2. By Deployment Mode
        • 10.2.5.3.2.3. By Application
        • 10.2.5.3.2.4. By End User

11. Middle East & Africa Enterprise Communication Infrastructure Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Type
    • 11.2.2. By Deployment Mode
    • 11.2.3. By Application
    • 11.2.4. By End User
    • 11.2.5. By Country
      • 11.2.5.1. Saudi Arabia Enterprise Communication Infrastructure Market Outlook
        • 11.2.5.1.1. Market Size & Forecast
        • 11.2.5.1.1.1. By Value
        • 11.2.5.1.2. Market Share & Forecast
        • 11.2.5.1.2.1. By Type
        • 11.2.5.1.2.2. By Deployment Mode
        • 11.2.5.1.2.3. By Application
        • 11.2.5.1.2.4. By End User
      • 11.2.5.2. UAE Enterprise Communication Infrastructure Market Outlook
        • 11.2.5.2.1. Market Size & Forecast
        • 11.2.5.2.1.1. By Value
        • 11.2.5.2.2. Market Share & Forecast
        • 11.2.5.2.2.1. By Type
        • 11.2.5.2.2.2. By Deployment Mode
        • 11.2.5.2.2.3. By Application
        • 11.2.5.2.2.4. By End User
      • 11.2.5.3. South Africa Enterprise Communication Infrastructure Market Outlook
        • 11.2.5.3.1. Market Size & Forecast
        • 11.2.5.3.1.1. By Value
        • 11.2.5.3.2. Market Share & Forecast
        • 11.2.5.3.2.1. By Type
        • 11.2.5.3.2.2. By Deployment Mode
        • 11.2.5.3.2.3. By Application
        • 11.2.5.3.2.4. By End User

12. Asia Pacific Enterprise Communication Infrastructure Market Outlook

  • 12.1. Market Size & Forecast
    • 12.1.1. By Value
  • 12.2. Market Size & Forecast
    • 12.2.1. By Type
    • 12.2.2. By Deployment Mode
    • 12.2.3. By Application
    • 12.2.4. By End User
    • 12.2.5. By Country
      • 12.2.5.1. China Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.1.1. Market Size & Forecast
        • 12.2.5.1.1.1. By Value
        • 12.2.5.1.2. Market Share & Forecast
        • 12.2.5.1.2.1. By Type
        • 12.2.5.1.2.2. By Deployment Mode
        • 12.2.5.1.2.3. By Application
        • 12.2.5.1.2.4. By End User
      • 12.2.5.2. India Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.2.1. Market Size & Forecast
        • 12.2.5.2.1.1. By Value
        • 12.2.5.2.2. Market Share & Forecast
        • 12.2.5.2.2.1. By Type
        • 12.2.5.2.2.2. By Deployment Mode
        • 12.2.5.2.2.3. By Application
        • 12.2.5.2.2.4. By End User
      • 12.2.5.3. Japan Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.3.1. Market Size & Forecast
        • 12.2.5.3.1.1. By Value
        • 12.2.5.3.2. Market Share & Forecast
        • 12.2.5.3.2.1. By Type
        • 12.2.5.3.2.2. By Deployment Mode
        • 12.2.5.3.2.3. By Application
        • 12.2.5.3.2.4. By End User
      • 12.2.5.4. South Korea Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.4.1. Market Size & Forecast
        • 12.2.5.4.1.1. By Value
        • 12.2.5.4.2. Market Share & Forecast
        • 12.2.5.4.2.1. By Type
        • 12.2.5.4.2.2. By Deployment Mode
        • 12.2.5.4.2.3. By Application
        • 12.2.5.4.2.4. By End User
      • 12.2.5.5. Australia Enterprise Communication Infrastructure Market Outlook
        • 12.2.5.5.1. Market Size & Forecast
        • 12.2.5.5.1.1. By Value
        • 12.2.5.5.2. Market Share & Forecast
        • 12.2.5.5.2.1. By Type
        • 12.2.5.5.2.2. By Deployment Mode
        • 12.2.5.5.2.3. By Application
        • 12.2.5.5.2.4. By End User

13. Market Dynamics

  • 13.1. Drivers
  • 13.2. Challenges

14. Market Trends and Developments

15. Company Profiles

  • 15.1. Cisco Systems, Inc.
    • 15.1.1. Business Overview
    • 15.1.2. Key Revenue and Financials
    • 15.1.3. Recent Developments
    • 15.1.4. Key Personnel
    • 15.1.5. Key Product/Services Offered
  • 15.2. Microsoft Corporation
    • 15.2.1. Business Overview
    • 15.2.2. Key Revenue and Financials
    • 15.2.3. Recent Developments
    • 15.2.4. Key Personnel
    • 15.2.5. Key Product/Services Offered
  • 15.3. Avaya Holdings Corp.
    • 15.3.1. Business Overview
    • 15.3.2. Key Revenue and Financials
    • 15.3.3. Recent Developments
    • 15.3.4. Key Personnel
    • 15.3.5. Key Product/Services Offered
  • 15.4. NEC Corporation
    • 15.4.1. Business Overview
    • 15.4.2. Key Revenue and Financials
    • 15.4.3. Recent Developments
    • 15.4.4. Key Personnel
    • 15.4.5. Key Product/Services Offered
  • 15.5. Mitel Networks Corporation
    • 15.5.1. Business Overview
    • 15.5.2. Key Revenue and Financials
    • 15.5.3. Recent Developments
    • 15.5.4. Key Personnel
    • 15.5.5. Key Product/Services Offered
  • 15.6. Huawei Technologies Co., Ltd.
    • 15.6.1. Business Overview
    • 15.6.2. Key Revenue and Financials
    • 15.6.3. Recent Developments
    • 15.6.4. Key Personnel
    • 15.6.5. Key Product/Services Offered
  • 15.7. Ribbon Communications Inc.
    • 15.7.1. Business Overview
    • 15.7.2. Key Revenue and Financials
    • 15.7.3. Recent Developments
    • 15.7.4. Key Personnel
    • 15.7.5. Key Product/Services Offered
  • 15.8. Siemens AG
    • 15.8.1. Business Overview
    • 15.8.2. Key Revenue and Financials
    • 15.8.3. Recent Developments
    • 15.8.4. Key Personnel
    • 15.8.5. Key Product/Services Offered
  • 15.9. Alcatel-Lucent Enterprise
    • 15.9.1. Business Overview
    • 15.9.2. Key Revenue and Financials
    • 15.9.3. Recent Developments
    • 15.9.4. Key Personnel
    • 15.9.5. Key Product/Services Offered
  • 15.10. Nokia Corporation
    • 15.10.1. Business Overview
    • 15.10.2. Key Revenue and Financials
    • 15.10.3. Recent Developments
    • 15.10.4. Key Personnel
    • 15.10.5. Key Product/Services Offered

16. Strategic Recommendations

17. About Us & Disclaimer