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市场调查报告书
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1690951

北美託管服务：市场占有率分析、行业趋势和统计、成长预测（2025-2030 年）

North America Managed Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 180 Pages | 商品交期: 2-3个工作天内

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简介目录

北美託管服务市场规模预计在 2025 年为 735.7 亿美元，预计到 2030 年将达到 1191.8 亿美元，预测期内（2025-2030 年）的复合年增长率为 10.13%。

北美託管服务-市场-IMG1

主要亮点

  • 由于中小型企业（SME）格局的变化，北美市场正在成长，这些企业不断专注于外包IT基础设施，尤其是网路安全解决方案。例如，美国新兴IT供应製造商和分销商之一KPaul Properties LLC实施了富士通，以虚拟环境取代其实体伺服器。这使公司的成本降低了约 15%，并将运转率提高了 95%。
  • 据SolarWinds称，在北美，尤其是美国，MSP专注于为伺服器、储存硬体、端点设备和网路设备提供解决方案。儘管可能缺乏託管安全产品，但大多数解决方案提供者都在网路和端点硬体和软体中提供安全点产品。
  • 该地区透过对您的 IT 环境进行全面评估并提供解决业务生命週期每个阶段的复杂业务挑战所需的解决方案，整合符合业务需求的 IT 解决方案。例如，总部位于美国的託管解决方案汇集了技术技能和必要资源，以发现挑战、诊断问题区域、客自订设计、交付和执行全面的、基于需求的技术蓝图，从而使客户更安全、更合规、更有效率。
  • 儘管託管服务提供了各种好处，但它们也伴随着可靠性问题等固有挑战，这可能会阻碍预测期内的市场成长。僱用 MSP 来託管您的关键业务基础设施的过程需要与提供者建立信任。如果供应商无法在竞争激烈的市场中生存，依赖该供应商的企业可能会被迫完全更换其网站寄存、电子邮件、日历和其他关键基础设施。
  • COVID-19 疫情导緻美国远距办公的组织数量增加。根据 ALM Media Properties LLC 统计，估计有 58% 的美国知识工作者正在远距工作。这比新冠疫情之前的平均水准高出了 30% 以上，也超过了先前的数据显示的 1.4 亿美国平民劳动力中约有 7%在家工作。大量员工从传统职场撤离，为许多企业的雇主期望和远程办公政策带来了可喜的变化。

北美託管服务市场趋势

IT和通讯产业预计将占据较大的市场占有率

  • 由于各种技术的采用率高、BYOD 政策的采用率不断提高（使业务操作更加舒适和易于管理）以及由于组织中资料量呈指数增长而对高端安全性的需求不断增长，IT 和通讯行业已成为託管服务的关键市场。
  • 过去几年来，通讯业持续成长。为了在竞争激烈的市场中留住客户，电信业者面临以低成本提供创新服务的压力。为了因应复杂的竞争环境，託管服务已成为通讯业者的普遍需求。
  • 此外，由于经济案例的吸引力较大，预计大多数通讯将用软体（SDN 和 NFV）取代其网路硬体。推动 SDN 和 NFV 需求的关键因素包括缩短产品上市时间、降低资本支出 (CAPEX) 和营运支出 (OPEX)，以及从业务角度开闢新的收入来源。所有这些都有望推动所研究市场的成长。此类措施正在推动託管网路服务的需求。
  • 北美的许多 SD-WAN 託管服务供应商透过提供广泛的安全性来脱颖而出。例如，Cato Networks 提供一个云端原生平台，其中包括 NGFW、安全 Web 闸道、进阶威胁防御、云端和行动存取保护以及託管威胁侦测和回应服务。 Colt 提供具有 DDoS 保护功能的第 7 层防火墙和第 3/4 层状态防火墙，而 CenturyLink 则提供一套名为自我调整网路安全的安全服务。

加拿大市场可望快速成长

  • 加拿大託管服务市场主要透过新产品发布、收购、合併和合作实现成长，进而影响整个北美市场。加拿大的技术发展正在加速，并持续改变商业运作方式——提高业务效率、利用大量资料、进行内部协作以及与公司及其客户互动。
  • Starport 是一家加拿大託管 IT 服务供应商，为加拿大各地的中型企业提供一流的 IT 设计、实施和持续网路监控。我们的大多数客户都位于大多伦多地区。该公司为各行各业的客户提供服务，包括投资银行、製造业和商业房地产。
  • 此外，加拿大在采用多重云端环境和引入自动化方面也取得了进展。由于云端、行动和社交技术要求该地区的企业采取主动的IT安全方式，因此对于部署提供全方位安全控制层的强大託管服务的需求日益增长。
  • 整合通讯即服务 (UCaaS) 和相关的客服中心即服务 (CCaaS) 市场为託管服务提供者提供了机会。新兴供应商提供创新的云端基础的解决方案，只需最少的投资即可部署。客户也倾向于基于消费的计量收费模式。
  • 加拿大云端服务的兴起预计将推动託管 MPLS 市场的需求。例如，加拿大政府制定了「云端优先」策略，在启动资讯技术投资、倡议、策略和计划时，将云端服务确定并评估为主要交付选项。云端运算还有望使加拿大政府能够利用私人供应商的创新并提高资讯技术的灵活性。

北美託管服务业概况

託管服务市场竞争激烈，有多家大型参与者。市场的主要企业包括Cisco、IBM、微软、富士通和 Wipro。随着市场竞争不断加剧，企业正在形成策略联盟和伙伴关係。

  • 2021 年 5 月-富士通有限公司与乐天移动公司宣布，双方已签署谅解备忘录，以深化合作，共同开发面向全球市场的 Open RAN 解决方案。两家公司将合作开发4G和5G Open RAN解决方案。
  • 2021 年 11 月-AT&T 在其安全存取服务边缘 (SASE) 产品组合中新增了新产品。 AT&T SASE 与思科合作是一个整合的网路和安全管理系统，它利用软体定义广域网路 (SD-WAN) 技术和安全功能来连接和保护您的业务。
  • 2021 年 10 月 - Citrix 宣布推出 Citrix Secure Private Access，这是一种新的云端基础的零信任网路存取 (ZTNA) 解决方案，可保护从託管、非託管和自带 (BYO) 装置存取应用程式和资料的安全性。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业价值链分析
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • COVID-19 市场影响评估

第五章 市场动态

  • 市场驱动因素
    • 向混合 IT 的转变日益加剧
    • 降低成本并提高业务效率
  • 市场挑战
    • 对整合、监管问题和可靠性的担忧

第六章 市场细分

  • 按部署
    • 本地
    • 云
  • 按类型
    • 託管资料中心
    • 託管安全
    • 管理通讯
    • 主机网路
    • 託管基础设施
    • 管理行动性
  • 按公司规模
    • 小型企业
    • 中型企业
    • 大型企业
  • 按行业
    • BFSI
    • 资讯科技/通讯
    • 卫生保健
    • 娱乐与媒体
    • 零售
    • 製造业
    • 政府
    • 其他行业
  • 按国家
    • 美国
    • 加拿大

第七章 竞争格局

  • 公司简介
    • Fujitsu Ltd
    • Cisco Systems Inc.
    • IBM Corporation
    • AT&T Inc.
    • HP Development Company LP
    • Microsoft Corporation
    • Verizon Communications Inc.
    • Dell Technologies Inc.
    • Citrix Systems Inc.
    • Rackspace Inc.

第八章投资分析

第九章：市场的未来

简介目录
Product Code: 72598

The North America Managed Services Market size is estimated at USD 73.57 billion in 2025, and is expected to reach USD 119.18 billion by 2030, at a CAGR of 10.13% during the forecast period (2025-2030).

North America Managed Services - Market - IMG1

Key Highlights

  • The North American market is growing due to the changing landscape of IT infrastructure, especially in small and medium enterprises (SMEs), which continually focus on outsourcing cybersecurity solutions. For instance, KPaul Properties LLC, one of the emerging manufacturers and distributors of IT supplies in the United States, onboarded Fujitsu to replace a physical server with a virtualized environment. This reduced the company's cost by around 15% and delivered 95% uptime.
  • According to SolarWinds, in North America, server and storage hardware, endpoint devices, and networking gear solution offerings dominate among MSPs, especially in the United States. Though managed security offerings may be lacking, most solution providers offer security point products in network and endpoint hardware and software.
  • In the region, companies are integrating IT solutions tailored to business needs by providing a full assessment of the IT environment and delivering the solutions needed to solve complex business challenges at every stage of the business lifecycle. For instance, Managed Solution, a US company, integrated technical skillsets and the required resources to discover challenges, diagnose problem areas, and custom design, deliver, and execute a comprehensive technology roadmap based on needs, making customers more secure, compliant, and efficient.
  • Although managed services offer various benefits, specific challenges, like reliability concerns, may obstruct the market's growth over the forecast period. The process of hiring an MSP to host critical business infrastructure involves a belief in the providers' business relationship. In case of any failure by providers to sustain in the competitive market, enterprises relying upon them may have to entirely replace web hosting, emails, calendars, and other critical pieces of infrastructure, without which it is not possible to conduct business.
  • The COVID-19 pandemic increased the number of organizations working remotely in the United States. According to ALM Media Properties LLC, an estimated 58% of American knowledge workers work remotely. This number is increasing by more than 30% from pre-COVID-19 averages and dwarfs previous figures that reported roughly 7% of the US' 140 million civilian employees worked from home. This mass exodus from the conventional workplace has been a welcome shift in many organizations' employer expectations and telework policies.

North America Managed Services Market Trends

IT and Telecom Sector Expected to Hold a Significant Market Share

  • The IT and telecom sector is a significant market for managed services due to the high rate of various technological adoptions, increased rate of adoption of the BYOD policy (in order to make business operations much more comfortable and controllable), and increased need for high-end security due to rapidly increasing data volumes in organizations.
  • The telecom industry has observed increased growth during the past few years as telecommunication companies are encountering constant pressure to deliver innovative services at lower costs to retain their customers in the competitive market. In order to address a complex and competitive environment, managed services have become a widespread demand for operators.
  • Moreover, because of their compelling economic case, most telecom carriers are expected to replace their network hardware with software (SDN & NFV). Major factors driving the demand for SDN and NFV include improved time-to-market, reduction in CAPEX and OPEX, and opening up new revenue streams from a business standpoint. All these are expected to drive the growth of the market studied. Such initiatives are driving demand for managed network services.
  • Many SD-WAN managed service providers in North America differentiate themselves with a broad range of security offerings. For instance, Cato Networks offers a cloud-native platform that includes NGFW, Secure Web Gateway, Advanced Threat Prevention, Cloud and Mobile Access Protection, and a Managed Threat Detection and Response service. Colt offers Layer 7 firewall or a Layer 3/4 stateful firewall with DDoS protection, and CenturyLink provides a suite of security services referred to as Adaptive Network Security.

Canada Expected to be the Fastest-growing Market

  • The market for managed services in Canada is growing mainly due to new product roll-outs, acquisitions, mergers, and partnerships, shaping the overall North American market. The accelerated growth of technology in Canada continues to reshape how businesses improve operational efficiencies, leverage massive amounts of data, collaborate internally, and interaction between businesses and customers.
  • Starport is a Canada-based managed IT services provider that delivers top-class IT design, implementation, and continuous network monitoring to mid-sized organizations, throughout Canada. Most of its clients are concentrated in the Greater Toronto Area. It offers its services to clients from various industries, including investment banking, manufacturing, and commercial real estate.
  • Besides, Canada is witnessing high growth in the application of multi-cloud environments and increased adoption of automation. In the region, cloud, mobile, and social technologies demand that businesses take a proactive approach toward IT security, thus, boosting the demand for the deployment of robust managed services that would deliver in all security management layers.
  • Unified Communications as a Service (UCaaS) and related Contact Center as a Service (CCaaS) markets represent a business opportunity for managed service providers. This is because emerging players are offering innovative cloud-based solutions that require a minimum investment and are easy to deploy. Customers are also leaning toward consumption-based, pay-as-you-go models.
  • Rising cloud services in the country are expected to augment the demand for the managed MPLS market. For instance, the Government of Canada has a 'cloud-first' strategy, whereby cloud services are identified and evaluated as the principal delivery option while initiating information technology investments, initiatives, strategies, and projects. The cloud is also expected to allow the Government of Canada to harness the innovation of private sector providers to make its information technology more agile.

North America Managed Services Industry Overview

The managed services market is very competitive because of the presence of several major players. Some major players in the market are Cisco Systems Inc., IBM Corporation, Microsoft Corporation, Fujitsu Ltd, and Wipro Ltd. The market players are forming strategic collaborations and partnerships to sustain the intense competition in the market.

  • May 2021 - Fujitsu Ltd and Rakuten Mobile Inc. announced a Memorandum of Understanding (MoU) to deepen their collaboration on joint efforts to develop Open RAN solutions for the global market. Both companies will jointly collaborate to develop 4G and 5G Open RAN solutions.
  • November 2021 - AT&T added a new offering to its Secure Access Service Edge (SASE) portfolio. AT&T SASE with Cisco is a converged network and security management system that uses software-defined wide-area networking (SD-WAN) technology and security capabilities to connect and protect businesses.
  • October 2021 - Citrix launched Citrix Secure Private Access, a new cloud-based Zero-Trust Network Access (ZTNA) solution that safeguards app and data access from managed, unmanaged, and Bring-Your-Own (BYO) devices.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitutes
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of the Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Shift to Hybrid IT
    • 5.1.2 Improved Cost and Operational Efficiency
  • 5.2 Market Challenges
    • 5.2.1 Integration, Regulatory Issues, and Reliability Concerns

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-premise
    • 6.1.2 Cloud
  • 6.2 By Type
    • 6.2.1 Managed Data Center
    • 6.2.2 Managed Security
    • 6.2.3 Managed Communications
    • 6.2.4 Managed Network
    • 6.2.5 Managed Infrastructure
    • 6.2.6 Managed Mobility
  • 6.3 By Enterprise Size
    • 6.3.1 Small Enterprises
    • 6.3.2 Medium Enterprises
    • 6.3.3 Large Enterprises
  • 6.4 By End-user Vertical
    • 6.4.1 BFSI
    • 6.4.2 IT and Telecom
    • 6.4.3 Healthcare
    • 6.4.4 Entertainment and Media
    • 6.4.5 Retail
    • 6.4.6 Manufacturing
    • 6.4.7 Government
    • 6.4.8 Other End-user Verticals
  • 6.5 By Country
    • 6.5.1 United States
    • 6.5.2 Canada

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Fujitsu Ltd
    • 7.1.2 Cisco Systems Inc.
    • 7.1.3 IBM Corporation
    • 7.1.4 AT&T Inc.
    • 7.1.5 HP Development Company LP
    • 7.1.6 Microsoft Corporation
    • 7.1.7 Verizon Communications Inc.
    • 7.1.8 Dell Technologies Inc.
    • 7.1.9 Citrix Systems Inc.
    • 7.1.10 Rackspace Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET