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市场调查报告书
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1693554

欧洲保固管理系统：市场占有率分析、行业趋势和统计数据、成长预测（2025-2030 年）

Europe Warranty Management System - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 108 Pages | 商品交期: 2-3个工作天内

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简介目录

欧洲保固管理系统市场规模预计在 2025 年为 16.6 亿美元，预计到 2030 年将达到 30.7 亿美元，预测期内（2025-2030 年）的复合年增长率为 13.07%。

欧洲保固管理系统-市场-IMG1

主要亮点

  • 任何服务业务的关键方面是保固管理。查看、存取和自动追踪客户资产覆盖范围和资料的能力至关重要。保固管理可帮助企业避免销售损失和客户不满。
  • 保固管理系统透过自动化保固索赔处理和装置量资产跟踪，使服务提供者能够设计、管理、追踪和处理保固、索赔和资产。创新的保固管理系统 (WMS) 透过结合人工智慧和机器学习功能来确保客户满意度，引领欧洲市场。
  • 汽车产业的保固管理非常复杂，因为从供应商到经销商再到最终消费者的整个过程中的大量资料增加了多个层面出现错误的可能性。每个经销商和製造商都有自己的处理保固索赔和资料的程序，但传统系统通常无法产生可靠或一致的结果，从而刺激了欧洲保固管理系统的引入。
  • 保固管理系统透过使用广泛的业务规则检验所有福利功能，并立即将来自诊断和行动装置的资讯流合併到保固索赔表中，从而提高保固资讯的准确性和品质。此应用程式处理退货核准、退货追踪、RGA/RMA 创建和物料输送的退货核准。透过管理零件的供应商保修，保固追踪器使供应商和製造商能够共同努力降低保固成本，从而刺激市场采用。
  • 然而，欧洲保固管理系统市场竞争日益激烈，价格敏感度不断上升，导致供应商限制市场成长，因为最终用户在选择保固管理系统时可能会在服务功能和价格之间做出妥协。此外，由于诊断不准确、过度维护、诈欺以及对保固和维修程序缺乏了解而导致的收费过高正在阻碍预测期内的市场成长率。
  • 在新冠疫情爆发后，全部区域明显出现了向自动化技术的转变。生产力提高、资料可靠性提高、索赔资料的有效性和品质提高等显着优势正在吸引客户采用使用 AI 和 ML 的自动化保固管理系统，从而促进市场成长率。

欧洲保固管理系统市场趋势

云端部署领域占据主要市场占有率

  • 企业越来越意识到将资料迁移到云端而不是建置和维护新的资料储存可以节省成本和资源的重要性，这推动了对云端基础的解决方案的需求，因此也推动了该地区按需保固管理系统的采用。此外，云端平台和生态系统提供了多种优势，有望成为未来几年数位创新速度和规模指数级增长的发射台。
  • 此外，公共云端服务的采用将信任的界限扩展到组织界限之外，使安全性成为云端基础设施的重要组成部分。然而，云端基础的解决方案的使用增加极大地简化了公司保固管理实践的实施。随着 Google Drive、Dropbox 和 Microsoft Azure 等云端服务的日益普及，以及这些工具成为业务流程不可或缺的一部分，企业必须透过采用随选保证管理解决方案来解决诸如失去对敏感资料的控制等安全问题。
  • 云端运算是该国成长最快的市场之一，该领域的投资不断增加，扩大了受调查的行业范围。大型服务供应商越来越多地管理全国范围内的大量公共和混合云端公共云端环境以及超大规模服务。例如，Oracle于2022年7月宣布，将于2023年在欧盟推出新的主权云区，以便更好地服务整个欧盟的客户。德国和西班牙将成为欧盟首批两个主权云区域，这两个区域在逻辑和物理上与该地区目前的公共 OCI 区域有区别。新的主权云端区域将使私人公司和政府机构能够在敏感、受监管或具有战略重要性的地区託管资料和应用程式。
  • 云端基础的解决方案还具有降低资本支出要求的优势，使其成为更强大的商业说服选择。透过采用云端基础的服务，企业可以大幅减少资本支出需求，因为他们不需要投资硬体元件。云端解决方案还允许公司更准确地预测应用程式的成本，因此他们不必承担太多的前期成本来采用该技术。硬体和 IT 支援方面的节省也使得云端基础的解决方案更加经济实惠。
  • 此外，云端基础的系统的日益普及也促进了市场的成长。例如，欧盟去年宣布，41%的欧盟公司已经采用了云端运算。欧盟对云端运算的使用正在成长，尤其是在零售领域。云端运算涉及两个组成部分：云端基础设施和软体应用程式。预计保固管理系统中软体应用的需求不断增长将促进预测期内的市场成长。

德国有望创下最快成长

  • 由于政府对各行业进行监管并加强软体开发以满足客户的多样化需求，德国是该地区发展最快的国家之一。重型机械、汽车和许多其他行业的产量不断增长，推动了该地区保固管理系统的生产，以追踪销售给客户的产品的保固期和索赔。
  • 德国律师最近通过了一项新的销售法，加强了有利于客户的保固规定。两年保固期自购买或交付产品和服务之日起生效。如果在保固期结束时发现缺陷，条款将会略有修改。此限制自购买日起 4 个月后生效。如果在保固期到期之前出现问题，买家将有更多时间提出保固索赔。
  • 汽车製造商和保固公司之间日益加强的伙伴关係预计将推动市场研究。这些发展鼓励他们在产品系列中推出新的解决方案，以简化工作流程和追踪索赔。例如，Europe Assistance Germany 已将其车辆保固组合委託给其长期合作伙伴和保固保险公司 Real Garant VersicherungAG，该公司专门处理整个欧洲的行动服务，这是汽车行业的关键业务。
  • 据德国贸易投资署称，机械设备是德国最具活力的产业，价值链上约有6,600家企业，其中近90%是中小企业。德国机械设备（M&E）产业仍然是德国最大的工业雇主，拥有超过一百万名工人。机电产业是该国最具创新性的产业之一，去年在研发上总合花费约 170 亿欧元。工具机、驱动技术和物料输送设备部门是年营业额最大的机械工程部门之一。因此，在设备製造业，许多公司必须管理其购买的每个组装的保固。保固管理系统可以透过提供先进的工具来轻鬆监控和管理保固、索赔和盈利，从而帮助减轻这项繁琐的工作。
  • 在德国，人口成长和老化、慢性病增加、基础设施发展和技术进步正在促进该行业的扩张。保固管理系统有效管理心律调节器和心臟去颤器等植入式设备的保固流程。简化保固期内设备的退货流程，并在召回时产生必要的文件。在德国，医疗保健由公共和私人提供者提供。政府在医疗保健行业投入了大量资金，从而带来了双心室起搏器、植入式心臟整流去颤器、植入式心臟环记录器和起搏器等创新手术器械的出现。

欧洲保固管理系统产业概况

  • 欧洲保固管理系统市场由 Oracle Corporation、IBM Corporation、Syncron AB 和 Servicemax Inc. 等主要参与者主导。这些公司正在大力投资，为客户提供客製化解决方案。此外，市场上的新兴企业正在从投资者那里筹集资金。市场的主要企业正在进行联盟、合併、收购和投资，以保持其在市场中的地位。
  • 2022年11月，数位产品和解决方案公司、服务生命週期管理全球领导者之一的Tavant Technologies Inc.宣布与全球领先的商用汽车製造商之一戴姆勒卡车股份公司（DTAG）合作，为DTAG的欧洲品牌提供保固和索赔管理解决方案，标誌着欧洲汽车製造业引入保固管理系统。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3个月的分析师支持

目录

第一章 引言

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概览
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • COVID-19 市场影响评估

第五章市场动态

  • 市场驱动因素
    • 製造业和汽车业越来越多地采用保固管理系统
    • 在下一代保固管理系统中越来越多地采用人工智慧和机器学习功能，以确保客户满意度
  • 市场限制
    • 价格敏感型市场中独立服务供应商之间的激烈竞争

第六章市场区隔

  • 按部署
    • 本地
    • 云
  • 按最终用户产业
    • 工业设备
    • 汽车和运输设备
    • 耐久财
    • 其他终端用户产业（医疗设备、航太和国防等）
  • 按国家
    • 英国
    • 德国
    • 法国
    • 其他欧洲国家

第七章竞争格局

  • 公司简介
    • Syncron AB
    • IFS AB
    • Tavant Technologies Inc.
    • ServiceMax Inc.
    • SKYLYZE
    • Pegasystems Inc.
    • PTC Inc.
    • Oracle Corporation
    • IBM Corporation
    • Wipro Limited

第八章投资分析

第九章 市场机会与未来趋势

简介目录
Product Code: 92648

The Europe Warranty Management System Market size is estimated at USD 1.66 billion in 2025, and is expected to reach USD 3.07 billion by 2030, at a CAGR of 13.07% during the forecast period (2025-2030).

Europe Warranty Management System - Market - IMG1

Key Highlights

  • A crucial part of every service business is warranty management. The capacity to view, access, and automatically track client asset warranty coverage and data is critical. With warranty management, companies may be protected by loss of sales and customer displeasure.
  • The warranty management system enables service businesses to design, administer, track, and process warranties, claims, and assets by automating warranty claim handling and installed base asset tracking. Innovative warranty management systems (WMS) are linked with AI and machine learning capabilities to guarantee customer satisfaction, driving the European market.
  • The automobile sector's management of warranties is complex because the abundance of data, which spans the entire process from suppliers to dealers to final consumers, increases the probability of errors at different levels. Although each dealer and manufacturer has unique procedures for handling warranty claims and data, the traditional systems frequently do not produce reliable or consistent results, fuelling the adoption of warranty management systems in Europe, supported by the region's industrial development in automating.
  • The warranty management system improves the accuracy and quality of warranty information by validating all privilege features using broad business rules and immediately incorporating information streams from diagnostic and mobile devices into warranty claim forms. The application handles the authorization of returns, tracking of returns, and creation of RGA/RMA or approvals for returns of material. By managing supplier warranties for parts and components, the warranty tracker enables suppliers and manufacturers to work together to cut warranty costs, fueling market adoption.
  • However, due to the increasing competition and the increase in the Price sensitivity in the European warranty management system, providers are limiting the market growth because end users could compromise service features over price while choosing the warranty management system for their business due to the high price sensitivity in the market. Additionally, inaccurate diagnosis, excessive maintenance, fraud, and overcharging resulting from a lack of understanding of the warranty and repair procedure hamper the market growth rate during the forecast period.
  • With the COVID-19 pandemic, the shift toward automated technologies has been significant across the region. Considerable advantages like enhanced productivity, data reliability, enhanced claim data validity, quality, etc., are luring customers into adopting automated warranty management systems with AI and ML, contributing to the market's growth rate.

Europe Warranty Management System Market Trends

Cloud Deployment Segment Holds Major Market Share

  • The increasing realization among enterprises about the importance of saving money and resources by moving their data to the cloud instead of building and maintaining new data storage drives the demand for cloud-based solutions and, hence, the adoption of on-demand warranty management systems in the region. Moreover, owing to multiple benefits and over the next few years, cloud platforms and ecosystems are anticipated to serve as a launchpad for an explosion in the pace and scale of digital innovation.
  • Furthermore, deploying public cloud services extends the boundary of trust beyond the organization, making security a vital part of the cloud infrastructure. However, the increasing usage of cloud-based solutions has significantly simplified enterprises' adoption of warranty management practices. With the increased adoption of cloud services, such as Google Drive, Dropbox, and Microsoft Azure, among others, and with these tools emerging as an integral part of business processes, enterprises must deal with security issues, such as losing control over sensitive data, raises the incorporation of on-demand warranty management solutions.
  • One of the country's fastest-growing markets is the cloud, and rising investment in the sector is broadening the area of the industry under study. Large service providers increasingly manage the country's extensive public and hybrid cloud environments and hyper-scale services. For instance, in July 2022, Oracle announced it would introduce new sovereign cloud zones for the European Union in 2023 to serve its clients across the European Union better. Germany and Spain will host the first two EU sovereign cloud regions, which will be logically and physically distinct from the region's current public OCI regions. The new sovereign cloud regions will allow private businesses and government agencies to host sensitive, regulated, or strategically significant regional data and applications.
  • Cloud-based solutions also benefit from lower capital expenditure requirements, making the business more compelling. Deploying cloud-based services can significantly reduce the Capex requirement as companies do not need to invest in hardware components. Cloud solutions also enable better prediction of the cost of an application, and companies don't need to incur as much upfront cost to incorporate the technology. Also, hardware and IT support savings make cloud-based solutions much more affordable.
  • Furthermore, the growing adoption of cloud-based systems contributes to market growth. For instance, the European Union states that 41% of EU businesses adopted cloud computing last year. In the European Union, cloud computing usage grew, especially in retail. Cloud computing involves two components, which are cloud infrastructure and software applications. The growing demand for software applications in warranty management systems is expected to contribute to the market's growth during the forecast period.

Germany is Expected to Register the Fastest Growth

  • Germany is one the fastest-growing countries in the region due to government regulations in different industries and the increasing development of software to satisfy customers' diverse needs. The demand for heavy equipment, automotive, and many more industries is increasing their production, driving the output of warranty management systems in the region so that the sectors may track the warranty periods and claims made on the products sold to customers.
  • Recently, German lawmakers passed a new sales law that tightens warranty regulations in favor of customers. The two-year warranty period will be applicable for goods and services from the date of purchase or delivery. If a flaw is discovered near the conclusion of the warranty period, some modifications will be made to the conditions. The limitations are applicable only after the completion of four months after the purchase. This scenario gives the buyer extra time to make warranty claims if the issue materializes just before the expiration of the warranty period.
  • The rise in partnerships between the automotive and warranty issuer firms is expected to drive the market studied. Such developments will push them to deploy new solutions in their product portfolio to streamline the workflow and track the claims. For instance, Europe Assistance Germany outsourced its portfolio of vehicle warranties to its long-time partner and warranty insurance Real Garant VersicherungAG to concentrate on its main business in the automotive industry, the processing of mobility services across Europe.
  • According to German Trade and Invest, with almost 6,600 enterprises along the value chain, nearly 90% of which are SMEs, machinery and equipment are Germany's most active sector. The German Machinery and Equipment (M&E) sector continues to be the largest industrial employer in Germany, with a workforce of more than one million workers. The M&E sector is one of the most innovative in the nation, which spent about EUR 17 billion on research and development in total in the last year. The machine tools, drive technology, and material handling equipment sectors are some of the most significant in yearly turnover within the mechanical engineering sector. Such a high number of firms in the industry of equipment production have to maintain warranty documents for each assembled part they buy. Such hectic work can be reduced by deploying warranty management systems because they provide advanced tools to easily monitor and manage warranties, claims, and profitability.
  • In Germany, population growth and aging, an increase in chronic disease prevalence, infrastructure improvements, and technological advancements have contributed to the sector's expansion. The warranty management systems efficiently manage the warranty processes for implanted devices like pacemakers and defibrillators. They streamline the return of the equipment under warranty and fill out the necessary paperwork in the event of a recall. In Germany, healthcare is made available through public and private healthcare. The government is making significant investments in the healthcare industry, which has led to the availability of innovative surgical tools such as biventricular pacemakers, implantable cardioverter defibrillators, implantable cardiac loop recorders, and pacemakers.

Europe Warranty Management System Industry Overview

  • The European warranty management system market is highly fragmented due to various market players like Oracle Corporation, IBM Corporation, Syncron AB, Servicemax Inc., Tavant Technologies Inc., etc. These companies are extensively investing in offering customized solutions to customers. Moreover, the startups in the market are attracting funding from investors. The key players in the market are making partnerships, mergers, acquisitions, and investments to retain their market position.
  • In November 2022, Tavant Technologies Inc., a digital products and solutions company, one of the global leaders in service lifecycle management, announced a partnership with Daimler Truck AG (DTAG), one of the global leaders in commercial manufacturers, to offer warranty and claim management solutions for the DTAG European brands, which shows the market adoption of warranty management systems in the European automotive manufacturing industries.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitutes
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Rising Adoption of Warranty Management Systems in the Manufacturing and Automotive Industries
    • 5.1.2 Increasing Adoption of AI and ML Capabilities in Next-generation Warranty Management Systems to Ensure Customer Satisfaction
  • 5.2 Market Restraints
    • 5.2.1 Intense Competition Between Independent Service Providers in Price-sensitive Markets

6 MARKET SEGMENTATION

  • 6.1 By Deployment
    • 6.1.1 On-Premise
    • 6.1.2 Cloud
  • 6.2 By End-user Industry
    • 6.2.1 Industrial Equipment
    • 6.2.2 Automotive and Transportation
    • 6.2.3 Consumer Durable
    • 6.2.4 Other End-user Industries (Medical Devices, Aerospace, Defense, Etc.)
  • 6.3 By Country
    • 6.3.1 United Kingdom
    • 6.3.2 Germany
    • 6.3.3 France
    • 6.3.4 Rest of Europe

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Syncron AB
    • 7.1.2 IFS AB
    • 7.1.3 Tavant Technologies Inc.
    • 7.1.4 ServiceMax Inc.
    • 7.1.5 SKYLYZE
    • 7.1.6 Pegasystems Inc.
    • 7.1.7 PTC Inc.
    • 7.1.8 Oracle Corporation
    • 7.1.9 IBM Corporation
    • 7.1.10 Wipro Limited

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS