市场调查报告书
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2023-2030 年全球劳动力管理 (WFM) 软体市场Global Workforce Management (WFM) Software Market 2023-2030 |
预计在预测期内(2024-2031 年),全球 WFM 软体市场将以 11.7% 的CAGR成长。市场的成长归因于全球对全通路劳动力管理解决方案的需求不断增长。这表明 Flow 可以跨多个管道管理劳动力,确保采用一致且整合的劳动力管理方法。在当前的经济环境下,组织经常透过多种管道(包括线上、行动和麵对面)与客户沟通,这一点至关重要。例如,2022 年 9 月,Intellicus Technologies 推出了 Flow,这是一种全通路劳动力管理解决方案,为传统 BPM 配备 AutoML、AI 和云端技术,用于预测、规划和优化劳动力。
全球 WFM 软体市场按类型、部署模式、企业规模和最终用户进行细分。根据类型,市场细分为劳动力调度和劳动力分析、时间和出勤管理、绩效和目标管理、缺勤和休假管理以及其他(疲劳管理、任务管理和远端劳动力管理)。根据部署模式,市场分为本地和云端。根据企业规模,市场分为大型企业和中小企业。此外,根据最终用户,市场被细分为 BFSI
消费品和零售、汽车、能源和公用事业、医疗保健和生命科学、製造业和其他(运输和物流、教育、旅游和酒店、媒体和娱乐)。 BFSI 子类别预计将占据最终用户细分市场的很大一部分市场份额。这一成长可归因于对劳动力调度和预算解决方案的需求不断增长,特别是千禧世代。
Global Workforce Management (WFM) Software Market Size, Share & Trends Analysis Report by Type (Workforce Scheduling and Workforce Analytics, Time and Attendance Management, Performance and Goal Management, Absence and Leave Management, and Others), by Deployment Mode (On-Premise and Cloud), by Enterprise Size (Large Enterprises, and Small and Medium Enterprises (SMEs)), and by End-User (BFSI, Consumer Goods and Retail, Automotive, Energy and Utilities, Healthcare and Life Sciences, Manufacturing, and Others) Forecast Period (2024-2031)
The global WFM software market is anticipated to grow at a CAGR of 11.7 % during the forecast period (2024-2031). The market's growth is attributed to the growing demand for omnichannel workforce management solutions across the globe. This indicates that Flow can manage workforces across several channels, ensuring a consistent and integrated approach to workforce management. This is essential in the current economic climate when organizations frequently communicate with customers across several channels, including online, mobile, and in-person. For instance, in September 2022, Intellicus Technologies launched Flow, an omnichannel Workforce Management Solution that arms traditional BPMs with AutoML, AI, and Cloud technologies for forecasting, planning, and optimizing workforces.
The global WFM software market is segmented on the type, deployment mode, enterprise size, and end-user. Based on the type, the market is sub-segmented into workforce scheduling and workforce analytics, time and attendance management, performance and goal management, absence and leave management, and others (fatigue management, task management, and remote workforce management). Based on the deployment mode, the market is sub-segmented into on-premise and cloud. Based on the enterprise size, the market is sub-segmented into large enterprises and small and medium enterprises. Furthermore, based on end-user, the market is sub-segmented into BFSI
consumer goods and retail, automotive, energy and utilities, healthcare and life sciences, manufacturing, and others (transportation and logistics, education, travel and hospitality, and media and entertainment). The BFSI subcategory is expected to capture a significant portion of the market share within the end-user segment. The growth can be attributed to the growing demand for labor scheduling and budgeting solutions, particularly among the millennial population.
Among the motor types, the direct current (DC) motor sub-segment is expected to hold a considerable share of the global WFM software market. The segmental growth is attributed to the growing demand for cloud-based solutions. The global trend toward cloud-based solutions is a significant factor. Cloud systems provide flexibility, scalability, and accessibility, allowing enterprises to adapt to changing business needs and facilitate remote work. For instance, in January 2023, TCN, Inc., launched a new Workforce Engagement Suite for its advanced, cloud-based contact center platform, TCN operator. The new preserve combines workforce management (WFM) and workforce optimization (WFO) to optimize call center operations, reduce non-productive agent hours, and improve customer experience across all channels.
The global WFM software market is further segmented based on geography including North America (the US, and Canada), Europe (UK, Italy, Spain, Germany, France, and the Rest of Europe), Asia-Pacific (India, China, Japan, South Korea, and Rest of Asia), and the Rest of the World (the Middle East & Africa, and Latin America). Among these, Europe is anticipated to hold a prominent share of the market across the globe, owing to the increased demand for labor automation to enhance compliance.
Among all regions, the Asia-Pacific region is anticipated to grow at a considerable CAGR over the forecast period. Regional growth is attributed to the increasing demand for specialized promotion efforts in China across the region. The emphasis on a special promotion effort demonstrates a planned and proactive strategy for promoting businesses during specific periods, such as the back-to-work season. Discounted pricing, additional features, or specialized assistance are all possible promotional initiatives. For instance, in May 2020, Infor launched a special promotion effort in China to help enterprises be operationally adaptable and ease the "back-to-work" phase as companies progressively reopen. The preconfigured Infor workforce management (WFM) solution simplifies staff management with intelligent scheduling, allowing companies to strategically reconnect their businesses.
The major companies serving the global WFM software market include IBM Corp., Mitrefinch Ltd, Sage Group plc, UKG Inc., WorkForce Software, LLC., and others. The market players are considerably contributing to the market growth by the adoption of various strategies including mergers and acquisitions, partnerships, collaborations, funding, and new product launches, to stay competitive in the market. For instance, in March 2023, UJET and Google Cloud partnered and launched the workforce management suite 'UJET WFM'. The UJET WFM offers forecasting, scheduling, and real-time monitoring to help contact center operators work effectively. The contact center solutions are accessible through both UJET and Google Cloud Contact Center AI Platform.