市场调查报告书
商品编码
1401285
全球劳动力管理市场规模、占有率、行业趋势分析报告:按部署、组织规模、解决方案、应用、地区展望和预测,2023-2030Global Workforce Management Market Size, Share & Industry Trends Analysis Report By Deployment, By Organization Size (Large Enterprises, and Small & Medium Enterprises), By Solution, By Application, By Regional Outlook and Forecast, 2023 - 2030 |
到 2030 年,劳动力管理市场规模预计将达到 160 亿美元,预测期内复合年增长率为 10.3%。
根据 KBV Cardinal 矩阵中发布的分析,Oracle在劳动管理市场中领先。此外,SAP SE、Blue Yonder Group, Inc. 和 UKG, Inc. 等公司是劳动力管理市场的主要创新者。 2023 年 10 月,Blue Yonder Group, Inc. 扩大了与劳动力管理解决方案提供者 WrokJam Inc. 的合作。透过此次合作,两家公司将结合 Blue Yonder 的劳动力管理 (WFM) 解决方案和 WorkJam 的数位工作场所平台,进一步改善通用客户和第一线员工的体验。
市场成长要素
业务效率和生产力的上升趋势
WFM 解决方案透过提供将员工技能和可用性与特定任务和计划相匹配的工具,促进有效的资源分配。透过智慧型调度演算法,这些解决方案可协助组织将合适的人员分配给合适的工作、优化技能利用率并最大限度地减少停机时间。确切了解工作时间、休息时间和加班时间有助于最大限度地减少错误、提高薪资核算准确性并确保遵守劳动法规。
降低成本并优化资源
WFM 解决方案使用资料驱动的分析和预测工具来帮助组织确定满足业务需求所需的最佳员工数量。透过将员工数量与业务相匹配,可以避免人员过多或人员不足,有效利用劳动力资源。 WFM 解决方案包括分析历史资料并预测未来劳动力需求的预测功能。这些方面可能为劳动力管理市场提供良好的成长前景。
市场抑制因素
员工和经营团队对变革的抗拒。
抵制变革往往会导致员工采用率低。如果员工和经营团队不愿意接受新技术,劳动力管理解决方案可能不会被充分利用或未使用。因此,投资这些系统的组织的投资收益可能会降低。即使组织能够实施劳动力管理解决方案,抵制变革也可能导致利用率不佳。这可能会对士气、工作满意度和整体员工敬业度产生负面影响,导致更高的离职率。这些方面可能会导致劳动力管理市场的需求下降。
发展前景
根据实施型态,市场分为云端和本地。 2022 年,云端细分市场在市场中占据了重要的收入占有率。云端基础的解决方案通常具有较低的初始成本,并且不需要大量的本地硬体基础架构。这种成本效率对于各种规模的企业都特别有吸引力。云端解决方案提供可扩展性,让公司可以根据业务需求扩展或收缩其劳动力管理系统。这对于劳动规模波动的公司尤其重要。这些因素可能会增加未来几年的需求。
组织规模展望
根据组织规模,市场分为大型企业和小型企业。 2022 年,大型企业细分市场将占据最大的市场收益占有率。具有全球影响力和复杂组织结构的大型公司需要先进的劳动力管理解决方案。这些解决方案可以满足不同的需求,例如管理不同地区的员工、遵守不同的劳动法以及处理复杂的薪资核算流程。许多大公司正在转向整合人力资源 (HR) 套件,其中包含各种人力资源功能,包括劳动力管理。统一的人力资源平台可以简化流程、增强协作并提供员工的全面视图。由于这些方面,预计未来几年该细分市场的需求将会增加。
解决方案展望
解决方案分为劳动力调度、考勤管理、嵌入式分析、缺勤管理等。 2022 年,嵌入式分析领域在市场中获得了可观的收益占有率。许多组织正在认识到资料主导决策对于最大限度提高员工绩效的重要性。嵌入式分析提供对相关资料的即时访问,使企业能够快速做出资讯的决策。经理和人力资源负责人可以快速分析与员工绩效、出勤和其他相关指标相关的资料,而无需在不同的应用程式之间切换。因此,该细分市场将在未来几年内快速成长。
应用前景
根据应用,市场分为学术、汽车和製造、BFSI、政府、医疗保健、零售等。 2022年,医疗保健产业呈现出可喜的成长速度。对提供以患者为中心的护理的日益重视需要优化人员安排,以确保高峰期有足够的人员配备,并根据患者需求调整人员配备。劳动力管理工具可协助医疗机构有效地安排、预测病患需求并管理员工。因此,该行业的成长可能会加快。
区域展望
依地区划分,分为北美、欧洲、亚太、LAMEA。 2022年,亚太地区在市场中获得了可观的收益占有率。亚太地区正在经历显着的经济成长,导致商业活动活性化和工作人口增加。随着业务的扩展,对有效且高效的劳动力管理解决方案的需求不断增加。亚太地区越来越多地采用技术,包括劳动力管理软体和解决方案。企业正在认识到优化劳动力以提高生产力和降低营运成本的重要性。这些因素导致该细分市场的需求增加。
The Global Workforce Management Market size is expected to reach $16 billion by 2030, rising at a market growth of 10.3% CAGR during the forecast period.
The BFSI sector is highly regulated, and compliance with various financial regulations is crucial. Workforce management solutions can help organizations ensure compliance with labor laws, security regulations, and other industry-specific requirements. Consequently, the BFSI segment would generate approximately 22.5% share of the market by 2030. Workforce management tools can enhance operational efficiency by optimizing staff scheduling, automating routine tasks, and improving overall workforce productivity. This is particularly important in the BFSI industry, where precise staffing levels are critical for quality customer service. These aspects will lead to increased demand in the segment.
The major strategies followed by the market participants are Partnerships, Collaborations & Agreements as the key developmental strategy to keep pace with the changing demands of end users. For instance, In October, 2023, Blue Yonder Group inc., has extended its collaboration with WrokJam Inc., a workforce management solution provider. Under this collaboration, the companies combine Blue Yonder's Workforce Management (WFM) solution and WorkJam's digital workplace platform, to further enhance the experience of their shared customers and frontline employees. In September, 2023, UKG, Inc. came into partnership with Prolucent Health Inc., a healthcare workforce optimization software and services provider. Under this partnership, the companies are intended to take benefits of UKG's AI-powered, cloud-based, global WFM solutions, which can form a connection with Prolucent LiquidCompass workforce optimization platform to flawlessly schedule and procure labor in healthcare sector.
Based on the Analysis presented in the KBV Cardinal matrix; Oracle Corporation are the forerunners in the Workforce Management Market. And Companies such as SAP SE, Blue Yonder Group, Inc., UKG, Inc. are some of the key innovators in Workforce Management Market. In October, 2023, Blue Yonder Group inc., has extended its collaboration with WrokJam Inc., a workforce management solution provider. Under this collaboration, the companies combine Blue Yonder's Workforce Management (WFM) solution and WorkJam's digital workplace platform, to further enhance the experience of their shared customers and frontline employees.
Market Growth Factors
Increasing trends of operational efficiency and productivity
WFM solutions facilitate effective resource allocation by providing tools to match workforce skills and availability with specific tasks and projects. Through intelligent scheduling algorithms, these solutions help organizations assign the right personnel to the right jobs, optimizing the utilization of skills and minimizing downtime. By accurately capturing work hours, breaks, and overtime, organizations can minimize errors, improve payroll accuracy, and ensure compliance with labor regulations.
Cost reduction and resource optimization
WFM solutions use data-driven analytics and forecasting tools to help organizations determine the optimal number of employees required to meet operational demands. By aligning workforce size with workload, businesses can avoid overstaffing or understaffing, ensuring that labor resources are utilized efficiently. WFM solutions incorporate forecasting features that analyze historical data and predict future workforce requirements. These aspects will pose lucrative growth prospects for the workforce management market.
Market Restraining Factors
Resistance to change among employees and management.
Resistance to change often leads to low adoption rates among employees. If workers and management are unwilling to embrace new technologies, the workforce management solutions may go underutilized or unused. This can result in a poor return on investment for organizations that have invested in these systems. Even if organizations manage to implement workforce management solutions, the resistance to change can result in suboptimal utilization. This can negatively impact morale, job satisfaction, and overall employee engagement, potentially leading to higher turnover rates. These aspects can lead to reduced demand in the workforce management market.
Deployment Outlook
Based on deployment, the market is bifurcated into cloud and on-premises. The cloud segment recorded a significant revenue share in the market in 2022. Cloud-based solutions typically involve lower upfront costs and eliminate the need for extensive on-premises hardware infrastructure. This cost-efficiency is particularly attractive to businesses of all sizes. Cloud solutions offer scalability, allowing organizations to scale their workforce management systems up or down based on business needs. This is especially important for companies experiencing fluctuations in their workforce size. These factors will lead to increased demand in the coming years.
Organization Size Outlook
Based on organization size, the market is segmented into large enterprises and small & medium enterprises. The large enterprises segment held the largest revenue share in the market in 2022. Large enterprises with a global presence or complex organizational structures require sophisticated workforce management solutions. These solutions can address diverse needs, such as managing employees across different geographies, compliance with varied labor laws, and handling intricate payroll processes. Many large enterprises are moving towards integrated human resources (HR) suites encompassing various HR functions, including workforce management. A unified HR platform can streamline processes, enhance collaboration, and provide a comprehensive view of the workforce. Owing to these aspects, the segment will witness increased demand in the coming years.
Solution Outlook
Based on solution, the market is segmented into workforce scheduling, time & attendance management, embedded analytics, absence management, and others. In 2022, the embedded analytics segment garnered a significant revenue share in the market. Many organizations acknowledge the significance of data-driven decision-making in maximizing workforce performance. Embedded analytics enables real-time access to relevant data, allowing businesses to make informed decisions promptly. Managers and HR professionals can quickly analyze data related to employee performance, attendance, and other relevant metrics without switching between different applications. Therefore, the segment will grow rapidly in the upcoming years.
Application Outlook
On the basis of application, the market is divided into academia, automotive & manufacturing, BFSI, government, healthcare, retail, and others. In 2022, the healthcare segment witnessed a promising growth rate in the market. There is a growing emphasis on providing patient-centric care, which involves optimizing staff schedules to ensure adequate coverage during peak times and aligning staffing levels with patient needs. Workforce management tools help healthcare facilities schedule, forecast patient demand, and manage staff effectively. As a result, there will be increased growth in the segment.
Regional Outlook
By region, the market is segmented into North America, Europe, Asia Pacific, and LAMEA. In 2022, the Asia Pacific segment acquired a considerable revenue share in the market. The Asia Pacific region has been experiencing significant economic growth, leading to increased business activities and a growing workforce. As businesses expand, the demand for effective and efficient workforce management solutions rises. Technology adoption, including workforce management software and solutions, is rising in the Asia Pacific region. Companies recognize the importance of optimizing their workforce to enhance productivity and reduce operational costs. These factors will lead to increased demand in the segment.
The market research report covers the analysis of key stakeholders of the market. Key companies profiled in the report include UKG, Inc., SAP SE, Oracle Corporation, WorkForce Software, LLC, NICE Ltd., ActiveOps PLC, Infor, Inc. (Koch Industries), EG Workforce Solutions, SISQUAL Workforce Management, Lda., Blue Yonder Group, Inc. (Panasonic Holdings Corporation)
Recent Strategies Deployed in Workforce Management Market
Partnerships, Collaborations and Agreements:
Nov-2023: UKG, Inc. has prolonged its collaboration with Microsoft Corporation, a software development firm. Under this enhanced alliance, Microsoft will leverage the UKG Flex and Microsoft Power Platform to facilitate the streamlined creation of accurate employee evaluations tailored to individual businesses for shared clients. The incorporation of no-code/low-code plugins and templates allows joint users of UKG Pro Suite and Microsoft Power Platform to effortlessly develop new bespoke applications, solution extensions, and workflows. This user-friendly approach empowers customers to independently meet the needs of their employees, delivering simple and customizable experiences without requiring IT support.
Nov-2023: Infor Inc. came into partnership with DailyPay Inc., an American financial service company. Under this partnership, Infor's Workforce Management solutions can be used by customers to get access to their pay on same day, without any disturbance and additional administrative tasks. DailyPay integration with existing Infor Workforce Management systems, will help customers to get instant access to their wages.
Oct-2023: Blue Yonder Group inc., has extended its collaboration with WrokJam Inc., a workforce management solution provider. Under this collaboration, the companies combine Blue Yonder's Workforce Management (WFM) solution and WorkJam's digital workplace platform, to further enhance the experience of their shared customers and frontline employees.
Sep-2023: UKG, Inc. came into partnership with Prolucent Health Inc., a healthcare workforce optimization software and services provider. Under this partnership, the companies are intended to take benefits of UKG's AI-powered, cloud-based, global WFM solutions, which can form a connection with Prolucent's LiquidCompass workforce optimization platform to flawlessly schedule and procure labour in healthcare sector.
May-2023: UKG Inc., has extended its partnership with Google LLC's division, specifically Google Cloud Platform, a cloud-based solution provider. Under this partnership, UKG will get benefit of Google Cloud's generative AI capabilities in human capital management suites of UKG. Through the integration of Google Cloud's LLMs with UKG's AI models and proprietary data from Great Place To Work®, UKG aims to enhance conversational interactions with its HCM solutions, provide more relevant business insights to employee requests, and provide people managers with a more profound comprehension of how business decisions can affect employee engagement.
May-2023: SAP SE has extended its partnership with HCL Technologies Ltd., an IT-company. Under this partnership, HCL technologies Limited will make use of SAP's SuccessFactors Human Experience Management Suite, and thus ehancing the employee experience in recruitment and onboarding process across HCLTech.
May-2023: SAP SE came into partnership with Microsoft Corporation, a software development company. Through this partnership, the two companies aim to seamlessly combine SAP SuccessFactors solutions with Microsoft 365 Copilot and Copilot in Viva Learning, along with Microsoft's Azure OpenAI Service. This integration will enable organizations to leverage powerful language models for assessing and generating natural language, ultimately enhancing their ability to attract, retain, and enhance the skills of their workforce.
Feb-2022: Infor Inc. has announced a partnership with iCIMS Inc., a talent cloud company. With this partnership, the companies will provide next-generation talent capabilities to North America's major service industries like healthcare organizations, also together the companies will help other organizations to attract, retain, onboard and advance top talents at large scale by merging end-to-end talent lifecycle capabilities.
Product Launch and Product Expansion:
Nov-2023: UKG, Inc., a provider of workforce management solutions, has introduced the UKG Pro Benefits Hub, offering a contemporary benefits experience for employees. The hub enables employees to better understand their complete range of benefits options, providing concise and clear insights, plan comparisons, and guidance to assist them in making informed decisions during the enrolment process.
Sep-2022: Oracle Corporation has introduced the NetSuite SuitePeople Workforce Management solution, designed to enhance employee engagement and optimize organizational efficiency. This system automates tasks such as staff scheduling, employee hours tracking, and wage calculation, thereby streamlining processes. It also offers valuable insights by suggesting improvements in staff scheduling. Furthermore, SuitePeople contributes to increased employee engagement, reinforcing their dedication to assisting customers.
Apr-2022: Oracle Corporation has introduced Oracle ME, a platform designed to enhance the employee experience. This innovative solution is set to integrate into Oracle's Fusion Cloud Human Capital Management (HCM). Through Oracle ME, HR and business leaders gain the capability to enhance talent retention by fostering a supportive and reliable workplace atmosphere, elevate productivity by assisting employees in tackling complex tasks, and optimize communication across the entire organization.
Jun-2021: WorkForce Software LLC has expanded the capabilities of its Workforce Suite, an enterprise-grade workforce management solution. The upgraded package now enables real-time interactions between managers and employees, allowing for in-the-moment engagement. Furthermore, the suite empowers managers to actively connect with staff, gather feedback, and respond to employee sentiment through its two-way communication and real-time workforce data management capabilities.
May-2020: Blue Yonder Group Inc. has unveiled its Luminate Planning portfolio, emphasizing the anticipation of demand as a key element to enhance the company's operations through the application of artificial intelligence (AI) and machine learning (ML). The suite introduces boundary-less planning, providing companies with integrated sales and operations execution (S&OE), constant and limitless planning capabilities, and an intelligent engine capable of foreseeing and adapting to facilitate an autonomous supply chain.
Merger & Acquisition:
Nov-2023: Blue Yonder Group Inc. has successfully finalized the acquisition of Doddle Parcel Services Ltd., a company specializing in parcel services. Through this strategic acquisition, Blue Yonder is extending its comprehensive logistics suite to enhance growth opportunities and provide an enhanced experience for customers within self-service and pick-up, drop-off (PUDO) networks. This move is aimed at making the business more profitable and sustainable.
Oct-2023: NICE Ltd. signed an agreement with LiveVox Inc., an AI based proactive outreach provider. With this agreement Nice Ltd. wants to acquiree LiveVox Inc. Together, they aim to enhance their customer experience (CX) operations using smart conversational AI, merging NICE's CXone platform with LiveVox's proactive outreach portfolio. The unified platform will cover all interactions, combining voice and digital, attended and unattended, inbound and outbound, marking a significant move into the digital era.
Jul-2023: UKG, Inc. has completed the acquisition of Immedis Limited, a company specializing in payroll technology and services. In light of this acquisition, UKG Inc. is introducing UKG One View, a global payroll experience aimed at revitalizing and reimagining the conventional, fragmented, cumbersome, and expensive global payroll model. This strategic move is set to expedite the evolution of UKG's existing marketplace, addressing the challenges associated with multi-country footprints.
Nov-2022: UKG Inc., took over Quorbit Limited, a workforce planning solution provider based in U.K. With this acquisition, UKG will get benefits of experience of Quorbit in workforce planning, thus strenthening and meeting needs of both business and people of the company by advancing its workforce management solutions.
Jun-2022: Oracle Corporation has acquired Adi Insights Inc., a provider of workforce management solutions. As part of this acquisition, the team from Adi Insights Inc. will join the Oracle NetSuite organization. Their expertise will contribute to enhancing the capabilities of SuitePeople by offering workforce management solutions such as time capture, shift scheduling, and on-demand forecasting.
Oct-2021: Infor Inc. has completed the acquisition of Lighthouse Systems Inc., an MES software provider. Under this acquisition, the companies will provide ERP and MES solutions together to address customers' needs of 24x7 manufacturing operations. The companies will combine Lighthouse Systems's Shopfloor-Online and Infor's CloudSuite ERP (enterprise resource planning) systems to improve manufacturing operations across production, quality, inventory, and maintenance of manufacturing operations.
Aug-2021: SAP SE acquired SwoopTalent, a talent data intelligence company. Under this acquisition, the companies will integrate SAP's SuccessFactors solutions with DML technology of SwoopTalent, to futher improve the human experience management. The company will give priority to personalized employee experiences and dynamic opportunities to uplift engagement, improve organizational agility and eventually help business transformation, thus making workforce data easily accessible and dependable.
Market Segments covered in the Report:
By Deployment
By Organization Size
By Solution
By Application
By Geography
Companies Profiled
Unique Offerings from KBV Research