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市场调查报告书
商品编码
1738510

全球劳动力管理市场规模（按类型、应用程式、最终用户、区域覆盖范围和预测）

Global Workforce Management Market Size By Type (Solution, Services), By Application (Large Enterprise, Small And Medium Enterprise), By End User (BFSI, Retail And e- Commerce), By Geographic Scope And Forecast
出版日期: | 出版商: Verified Market Research | 英文 202 Pages | 商品交期: 2-3个工作天内

价格
简介目录

劳动力管理市场规模与预测

预计劳动力管理市场规模在 2024 年将达到 76.9 亿美元，到 2032 年将达到 126.3 亿美元，2026 年至 2032 年的复合年增长率为 7.06%。

  • 全球劳动力管理 (WFM) 是指组织用来优化员工生产力的策略方法，确保在适当的时间拥有适当数量且具备适当技能的员工。
  • 其应用范围涵盖管理庞大且多样化劳动力至关重要的行业，包括医疗保健、零售、金融和製造业。
  • 展望未来，WFM 将越来越多地利用人工智慧、自动化和高级分析来增强决策能力、灵活性以及对混合和远端工作模式的适应性。

全球劳动力管理市场动态

影响全球劳动力管理市场的关键市场动态是：

关键市场驱动因素

  • 远距办公与混合办公模式的兴起：新冠疫情加速了远距办公模式的转变，导致对工作时间管理 (WFM) 解决方案的需求激增。根据美国政府2023年发布的劳工报告，58%的员工将可以选择兼职远距办公，因此需要灵活的劳动力管理工具来应对排班和时间追踪方面的挑战。
  • 更重视员工生产力：企业正在投资WFM，以提高员工效率并降低人事费用。美国劳工统计局 (BLS) 的数据显示，有效管理员工团队的公司生产力提高了20%，凸显了WFM解决方案带来的经济效益。
  • 自动化和人工智慧的采用日益增加：自动化和人工智慧主导的劳动力资源管理 (WFM) 系统正在透过改进的排班优化和预测能力，彻底改变劳动力规划。国际数据公司 (IDC) 预测，到 2025 年，65% 的大型企业将采用基于人工智慧的劳动力管理解决方案，这将进一步推动其应用。
  • 遵守劳动法规：随着劳动法日益严格，企业纷纷采用劳动力管理 (WFM) 工具，以确保员工遵守有关工作时间、加班和休息的规定。例如，在欧盟，为遵守《工作时间指令》，70% 的企业已采用劳动力管理技术，以避免法律处罚和罚款。

主要问题

  • 资料隐私和安全问题：WFM 解决方案处理敏感的员工信息，引发对资料外洩以及遵守《一般资料保护规则》（GDPR）和《加州消费者隐私法案》（CCPA）等资料保护条例的担忧。
  • 与旧有系统的整合：许多公司难以将现代 WFM 工具与旧系统集成，导致营运效率低并阻碍其 WFM 解决方案的有效性。
  • 抵制变革：员工和经理可能会因为不熟悉或担心加强监控而拒绝采用新的 WFM 技术，这可能会减慢采用进程。
  • 管理全球劳动力的复杂性：管理地理上分散的劳动力增加了劳动法、时区、文化差异等的复杂性，使得在跨国企业中标准化 WFM 方法变得困难。

主要趋势

  • 人工智慧和预测分析：人工智慧和机器学习的采用正在透过实现预测调度、优化劳动力分配和利用即时数据改进决策来改变 WFM。
  • 专注于员工体验：使用 WFM 解决方案透过提供轮班交换、弹性排班和即时回馈等自助服务工具来增强员工社会福利，帮助留住人才，这种趋势日益增长。
  • 云端基础的WFM 解决方案：由于其可扩展性、易于存取和成本效益，向云端基础的WFM 平台的转变正在加速，使公司能够降低基础设施成本，同时获得即时劳动力可视性。
  • 与人力资源和工资系统整合：WFM 解决方案与人力资源 (HR) 和薪资核算系统高度集成，以简化从考勤到薪资核算的端到端劳动力管理流程，并提高业务效率。

目录

第一章 劳动力管理市场简介

  • 市场概览
  • 研究范围
  • 先决条件

第二章执行摘要

第三章：已验证的市场研究调查方法

  • 资料探勘
  • 验证
  • 第一手资料
  • 资料来源列表

第四章 劳动力管理市场展望

  • 概述
  • 市场动态
    • 驱动程式
    • 限制因素
    • 机会
  • 波特五力模型
  • 价值链分析

第五章劳动力管理市场类型

  • 概述
  • 解决方案
  • 服务

第六章 劳动力管理市场（按应用）

  • 概述
  • 大公司
  • 小型企业

第七章 劳动力管理市场（依最终使用者）

  • 概述
  • BFSI
  • 零售与电子商务
  • 医疗保健和政府
  • 资讯科技和电讯

8. 劳动力管理市场（按地区）

  • 概述
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 法国
    • 其他欧洲国家
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 其他亚太地区
  • 其他的
    • 拉丁美洲
    • 中东和非洲

第九章劳动管理市场的竞争格局

  • 概述
  • 各公司市场排名
  • 重点发展策略

第十章 公司简介

  • ADP, LLC.
  • IBM Corporation
  • Oracle Corporation
  • SAP SE
  • SumTotal Systems, LLC.
  • Workday, Inc.
  • WorkForce Software, LLC

第十一章 附录

  • 相关调查
简介目录
Product Code: 59352

Workforce Management Market Size And Forecast

Workforce Management Market size was valued at USD 7.69 Billion in 2024 and is projected to reach USD 12.63 Billion by 2032, growing at a CAGR of 7.06% from 2026 to 2032.

  • Global Workforce Management (WFM) refers to the strategic approach used by organizations to optimize employee productivity, ensuring the right number of staff with the right skills are in place at the right time.
  • Its applications span industries such as healthcare, retail, finance, and manufacturing, where managing large, diverse workforces is critical.
  • In the future, WFM is expected to increasingly leverage AI, automation, and advanced analytics, enhancing decision-making, flexibility, and adaptation to hybrid and remote work models.

Global Workforce Management Market Dynamics

The key market dynamics that are shaping the global Workforce Management Market include:

Key Market Drivers:

  • Rise in Remote and Hybrid Work Models: The shift to remote work, accelerated by the COVID-19 pandemic, has created a surge in demand for WFM solutions. According to a 2023 U.S. government labor report, 58% of employees have the option to work remotely part-time, necessitating flexible workforce management tools to handle scheduling and time-tracking challenges.
  • Increased Focus on Employee Productivity: Organizations are investing in WFM to boost employee efficiency and reduce labor costs. Data from the Bureau of Labor Statistics (BLS) reveals that companies that effectively manage their workforce see 20% higher productivity rates, highlighting the financial benefits of WFM solutions.
  • Growing Adoption of Automation and AI: Automation and AI-driven WFM systems are revolutionizing workforce planning by optimizing scheduling and improving predictive capabilities. The International Data Corporation (IDC) projects that by 2025, 65% of large enterprises will incorporate AI-based workforce management solutions, driving further adoption.
  • Compliance with Labor Regulations: As labor laws become more stringent, companies are turning to WFM tools to ensure compliance with regulations related to employee hours, overtime, and breaks. In the European Union, for instance, compliance with the Working Time Directive has pushed 70% of businesses to adopt workforce management technologies to avoid legal penalties and fines.

Key Challenges:

  • Data Privacy and Security Concerns: As WFM solutions handle sensitive employee information, there is a growing concern over data breaches and compliance with data protection regulations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  • Integration with Legacy Systems: Many organizations struggle to integrate modern WFM tools with outdated systems, leading to operational inefficiencies and hindering the effectiveness of WFM solutions.
  • Resistance to Change: Employees and managers may resist adopting new WFM technologies due to lack of familiarity or fear of increased monitoring, which can slow down the implementation process.
  • Complexity in Global Workforce Management: Managing a geographically dispersed workforce with varying labor laws, time zones, and cultural differences adds complexity, making it difficult to standardize WFM practices across multinational operations.

Key Trends:

  • AI and Predictive Analytics: The adoption of AI and machine learning is transforming WFM by enabling predictive scheduling, optimizing labor allocation, and improving decision-making based on real-time data.
  • Increased Focus on Employee Experience: There is a growing trend to use WFM solutions to enhance employee well-being, offering self-service tools for shift swaps, flexible scheduling, and real-time feedback, which helps in retaining talent.
  • Cloud-based WFM Solutions: The shift towards cloud-based WFM platforms is accelerating due to their scalability, ease of access, and cost-effectiveness, with companies reducing infrastructure costs while gaining real-time workforce visibility.
  • Integration with HR and Payroll Systems: WFM solutions are increasingly being integrated with Human Resources (HR) and payroll systems to streamline end-to-end workforce management processes, from attendance tracking to payroll calculations, fostering greater operational efficiency.

Global Workforce Management Market Regional Analysis

Here is a more detailed regional analysis of the global Workforce Management Market:

North America:

  • North America holds a dominant position in the global Workforce Management Market, driven by widespread adoption of advanced technologies across industries. The presence of major workforce management software providers, such as ADP and Kronos, combined with a strong emphasis on enhancing operational efficiency and employee productivity, significantly contributes to this dominance. The region's well-established IT infrastructure and increasing demand for cloud-based workforce solutions further bolster market growth. In 2023, North America accounted for over 40% of the global Workforce Management Market share, according to industry reports.
  • Moreover, the growing focus on compliance with labor regulations and the adoption of flexible work models, such as remote and hybrid work, have heightened the need for workforce management solutions. Companies are increasingly investing in automation, artificial intelligence, and predictive analytics to optimize scheduling, attendance, and performance management.

Asia Pacific:

  • Asia Pacific is the fastest-growing region in the global Workforce Management Market, driven by the rapid digital transformation across emerging economies like China, India, and Southeast Asian countries. The growing emphasis on streamlining workforce operations in industries such as IT, retail, and manufacturing is propelling the demand for workforce management solutions. Governments in the region are also investing heavily in digital initiatives, such as India's Digital India campaign, which encourages companies to adopt automated workforce management systems. The market in Asia Pacific is projected to grow at a compound annual growth rate (CAGR) of over 12% from 2023 to 2028.
  • The region's increasing reliance on mobile workforce management solutions, combined with the growing adoption of cloud-based platforms, is also fueling growth. Businesses are leveraging these technologies to manage distributed and remote workforces effectively.

Global Workforce Management Market: Segmentation Analysis

The Global Workforce Management Market is segmented on the basis of Type, Application, End User, and Geography.

Workforce Management Market, By Type

  • Solution
  • Services

Based on Type, The market is segmented into Solution and Services. The Software Segment dominates, driven by the widespread adoption of automated scheduling, time tracking, and predictive analytics solutions across industries. However, the services segment is the fastest-growing, fueled by rising demand for consulting, implementation, and support services to ensure seamless integration of WFM systems and effective customization.

Workforce Management Market, By Application

  • Large Enterprise
  • Small And Medium Enterprise

Based on Application, The market is segmented into Large Enterprise and Small and Medium Enterprise. The Large Enterprise segment dominates due to its extensive resources, complex workforce needs, and ability to invest in advanced WFM solutions. However, the Small and Medium Enterprise (SME) segment is the fastest-growing, driven by the increasing adoption of cloud-based WFM solutions that offer affordability and scalability.

Workforce Management Market, By End User

  • BFSI
  • Retail and e-Commerce
  • Healthcare and Government
  • IT & Telecom Hospitals

Based on End User, The Global Workforce Management Market is segmented into BFSI, Retail and e-Commerce, Healthcare and Government, and IT & Telecom. The Banking, Financial Services, and Insurance (BFSI) is the dominating segment due to its high demand for compliance and regulatory adherence, which necessitates sophisticated workforce solutions. However, the fastest-growing segment is the Retail and E-Commerce sector, driven by the increasing need for flexible scheduling and efficient labor management to handle fluctuating consumer demands and seasonal spikes.

Workforce Management Market, By Geography

  • North America
  • Europe
  • Asia Pacific
  • Rest of the World

Based on Geography, The Global Workforce Management Market are segmented into North America, Europe, Asia Pacific, and Rest of World. North America holds a dominant position in the global Workforce Management Market, driven by widespread adoption of advanced technologies across industries. Asia Pacific is the fastest-growing region, driven by the rapid digital transformation across emerging economies like China, India, and Southeast Asian countries.

Key Players

The "Global Workforce Management Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market ADP, LLC., IBM Corporation, Oracle Corporation, SAP SE, SumTotal Systems, LLC., Workday, Inc., & WorkForce Software, LLC.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis.

  • Global Workforce Management Market: Recent Developments
  • In August 2023 UKG, a major player in workforce management, acquired Ascentis to enhance its portfolio of workforce management and human capital solutions.
  • In July 2023 ADP launched new mobile features that enable real-time insights into workforce data, making it easier for managers to track performance, attendance, and compliance.
  • In June 2023 Ceridian announced a partnership with Microsoft to integrate its Dayforce platform into Microsoft's cloud solutions.

TABLE OF CONTENTS

1 INTRODUCTION TO WORKFORCE MANAGEMENT MARKET

  • 1.1 Overview of the Market
  • 1.2 Scope of Report
  • 1.3 Assumptions

2 EXECUTIVE SUMMARY

3 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

  • 3.1 Data Mining
  • 3.2 Validation
  • 3.3 Primary Interviews
  • 3.4 List of Data Sources

4 WORKFORCE MANAGEMENT MARKET OUTLOOK

  • 4.1 Overview
  • 4.2 Market Dynamics
    • 4.2.1 Drivers
    • 4.2.2 Restraints
    • 4.2.3 Opportunities
  • 4.3 Porters Five Force Model
  • 4.4 Value Chain Analysis

5 WORKFORCE MANAGEMENT MARKET, BY TYPE

  • 5.1 Overview
  • 5.2 Solution
  • 5.3 Services

6 WORKFORCE MANAGEMENT MARKET, BY APPLICATION

  • 6.1 Overview
  • 6.2 Large Enterprises
  • 6.3 Small and Medium Enterprises

7 WORKFORCE MANAGEMENT MARKET, BY END USER

  • 7.1 Overview
  • 7.2 BFSI
  • 7.3 Retail and e-Commerce
  • 7.4 Healthcare and Government
  • 7.5 IT & Telecom

8 WORKFORCE MANAGEMENT MARKET, BY GEOGRAPHY

  • 8.1 Overview
  • 8.2 North America
    • 8.2.1 U.S.
    • 8.2.2 Canada
    • 8.2.3 Mexico
  • 8.3 Europe
    • 8.3.1 Germany
    • 8.3.2 U.K.
    • 8.3.3 France
    • 8.3.4 Rest of Europe
  • 8.4 Asia Pacific
    • 8.4.1 China
    • 8.4.2 Japan
    • 8.4.3 India
    • 8.4.4 Rest of Asia Pacific
  • 8.5 Rest of the World
    • 8.5.1 Latin America
    • 8.5.2 Middle East and Africa

9 WORKFORCE MANAGEMENT MARKET COMPETITIVE LANDSCAPE

  • 9.1 Overview
  • 9.2 Company Market Ranking
  • 9.3 Key Development Strategies

10 COMPANY PROFILES

  • 10.1 ADP, LLC.
    • 10.1.1 Overview
    • 10.1.2 Financial Performance
    • 10.1.3 Product Outlook
    • 10.1.4 Key Developments
  • 10.2 IBM Corporation
    • 10.2.1 Overview
    • 10.2.2 Financial Performance
    • 10.2.3 Product Outlook
    • 10.2.4 Key Developments
  • 10.3 Oracle Corporation
    • 10.3.1 Overview
    • 10.3.2 Financial Performance
    • 10.3.3 Product Outlook
    • 10.3.4 Key Developments
  • 10.4 SAP SE
    • 10.4.1 Overview
    • 10.4.2 Financial Performance
    • 10.4.3 Product Outlook
    • 10.4.4 Key Developments
  • 10.5 SumTotal Systems, LLC.
    • 10.5.1 Overview
    • 10.5.2 Financial Performance
    • 10.5.3 Product Outlook
    • 10.5.4 Key Developments
  • 10.6 Workday, Inc.
    • 10.6.1 Overview
    • 10.6.2 Financial Performance
    • 10.6.3 Product Outlook
    • 10.6.4 Key Development
  • 10.7 WorkForce Software, LLC
    • 10.7.1 Overview
    • 10.7.2 Financial Performance
    • 10.7.3 Product Outlook
    • 10.7.4 Key Developments

11 Appendix

  • 11.1 Related Research