食品外送与配送：美国市场趋势与机会（第三版）

美国食品外送和配送市场目前的销售额为 7,270 亿美元，预计到 2028 年将以年均 5.1% 的速度成长。

本报告分析了美国国内食品外卖和配送市场的趋势，包括近期市场趋势、总销售额趋势（2018-2023年）和预测（2024-2028年）、依餐厅类型（全方位服务餐厅、快餐店）划分的详细趋势-服务餐厅、快餐休閒餐厅等）和消费类型（堂食、外卖、外卖）、消费者人口统计和心理趋势、购买和使用方式等信息。材料。

目录

第 1 章执行摘要

第二章近期业绩趋势：从疫情到通膨时代

• 亮点
• 线上杂货采购活动增加
  • 杂货购物频率：亲自与线上购物（2023 年）
  • 使用餐包外送服务
• 外出用餐
  • 消费者不再外食的趋势（2021/2022）
  • 2023 年趋势：摆脱通货膨胀和改变习惯
• 外带/外送与即食食品选择：2021/2022 年活动
• 零食和健康的饮食习惯
  • 2021-2022 年趋势
  • 吃零食习惯的改变（2023 年）
• 对于接触新冠肺炎 (COVID-19) 的担忧依然存在
  • 实际趋势：将疫情视为对自己、家人和朋友的健康威胁
  • 对新冠肺炎 (COVID-19) 变种的担忧
  • 对未来可能爆发大流行病的担忧
  • 流感与 COVID-19 疫苗接种
  • 有些消费者继续在公共场合戴口罩并避开人群
• 疫情对个人的不利影响
  • 对身心健康的影响
  • 报告消极的精神状态
  • 对身心健康的持续影响
  • 压力水平及其对食品和饮料消费的影响
• 对工作习惯的影响
  • 工作方式不断改变（2021-2022 年）
  • 在家工作（2023 年）
  • 工作习惯（2024 年）
• 出行习惯的改变
• 价格上涨：从供应链紧张到通货膨胀
  • 许多消费者担心通货膨胀和食品价格上涨
  • 大多数消费者都意识到食品价格上涨，并且许多人正在改变他们的购买决定
  • 消费者在做食品购买决策时更重视价格
  • 减少家庭开支

第三章概述与市场趋势

• 亮点
• 便利：忙碌消费者的最大卖点
• 美国线上杂货购物远远落后于其他国家，但即食食品提供了机会
• 非接触式交易与数位预付费在消费者中的渗透
• 餐厅、杂货店和餐包购买之间的界线越来越模糊
  • 提供套餐和半成品预製食品/冷冻食品的餐厅前景
  • 提供杂货和餐厅产品的第三方配送公司
• 家庭食物份量：外带和外送选项的重点
• 早餐、午餐、晚餐、非尖峰时段
• 可以透过第三方或 "幽灵厨房" 补充高峰订单
• 利用店内用餐体验促进外送销售
• 劳动力/供应短缺和成本上升加速了自动化送货和机器人工人的测试
• 儘管即食食品曾经意味着不健康食品，但餐厅食品已变得更健康（至少在感知上）并强调清洁标籤特征。
• 零食趋势
  • 大多数消费者每天都会吃零食
  • 首选零食的类型
  • 餐点的 "点心"
  • 当消费者全天吃零食时
  • 消费者早上和晚上/深夜吃的零食
• 直销商和快递公司
  • DTC（直销）公司透过即食食品开拓利基健康食品市场
  • 即时送餐服务：强调新鲜健康食品
  • 针对特定族群
  • 本地和区域送餐公司：强调本地食材并经常与国内供应商竞争
  • 针对特殊饮食和减肥计画的客製化送餐服务
• 市场机会：为儿童和家庭提供更多外带和外送选择
• 市场机会：从杂货店和便利商店订购预製餐食的捷径
• 市场机会：餐厅和零售店的送餐和外卖可以扩大老年人和残障消费者的饮食选择。
• 市场机会：多通路销售与更多选择，带来终极便利
• 市场机会：自动配送可以降低餐厅和零售商的成本
  • 无人机送货
  • 机器人送货
  • 自动驾驶汽车 (AV) 交付
• 市场机会：可变/动态定价以增加收入
• 市场机会：用于得来速等的人工智慧 (AI)。
• 市场机会：解决 "幽灵厨房" 或 "黑暗厨房" 的容量问题

第四章市场规模及预测

• 亮点
• 餐饮服务总收入：依商店类型划分
  • 调查范围
  • 过去的表现
  • 未来预测
• 餐饮服务收入（室内用餐和室外用餐）
  • 范围
  • 实际趋势
  • 预测
• 食品外送/配送市场
• 食品外送/配送市场（依零售商类别）
• 第三方送货销售

第五章如何购买

• 亮点
• 店内购买外卖
  • 在餐厅点餐
  • 在杂货店/零售店订购
• 第三方订购与内部订购
  • 店内购买（外带或外送）
  • 第三方餐厅购买外带/外送服务
  • 第三方零售商订单
• 线上/行动订购
  • 在餐厅点餐
  • 在杂货店订购
• 电话订餐：对于小型独立餐厅和老年消费者仍然很重要

第 6 章消费者使用趋势

• 亮点
• 外送/配送方式的使用状况（过去 12 个月）
• 食品外带/配送频率（过去 3 个月）
• 目前食品外送/配送频率：与 12 个月前相比
• 食品外送/配送习惯：未来 12 个月的预期变化
• 为什么要订外送/送餐？
  • 餐厅送餐
  • 餐厅外卖
  • 零售店的预製食品
  • 送餐服务
• 餐厅使用状况：依餐点类型、一天中的时间和服务分类
  • 光顾餐厅的频率
  • 家庭餐厅和牛排馆
  • 速食店和汽车餐厅
  • 高级餐厅
  • 其他餐厅
• 在餐厅、便利商店和杂货店的消费金额
  • 家庭餐厅和牛排馆
  • 速食店和汽车餐厅
  • 高级餐厅
  • 其他餐厅
  • 便利商店
  • 食品店/杂货店/仓库/批发俱乐部
• 使用餐厅送餐网站/应用程序

第七章 企业进入外送/外送市场

• 亮点
• 第三方外送/外送服务
  • 门破折号
  • Grubhub
  • 优食
• 聚合器、预订网站、评论网站
  • 食品老闆
  • 开启表
  • 猫头鹰
  • 尖叫
• 速食店 (QSR)
  • 达美乐披萨
  • 星巴克
  • 麦当劳
• 速食休閒餐厅
  • 帕内拉麵包
  • Chipotle 墨西哥烧烤店
• 全方位服务餐厅
  • 达顿餐厅（Olive Garden 和 LongHorn Steakhouse）
  • Dine Brands Global（Applebee's 和 IHOP）
  • Bloomin' Brands（Bonefish Grill、Carrabba's Italian Grill 与 Outback Steakhouse）
• 零售店（杂货店、超市、量贩店、仓储俱乐部、便利商店等）
  • 克罗格
  • 沃尔玛
  • 好市多
  • 7-11
• 直接经销商及其他食品供应商（合作社、农夫市集、配送公司等）
  • 因子 75
  • 每日收穫
  • 新鲜精益
  • 萨卡拉生活

第 8 章封装趋势

• 亮点
• 食品服务/外带/配送所使用的包装类型
  • 速食店
  • 速食休閒餐厅
  • 全方位服务餐厅
  • 其他餐饮服务设施（内部自助餐厅、住宿/饭店设施、体育/娱乐设施等）
  • 零售店（杂货店、便利商店、仓储俱乐部、量贩店等）
  • 其他零售商（合作社、农夫市集、直销商、邮购/外送公司等）
• 永续性问题
• 携带容器和可重复使用的包装
• 防篡改包装，确保安全
• 麵包疫情期间供应链中断及食品服务包装价格上涨
• 消费者对包装与永续发展的态度
  • 对环境的态度
  • 对永续发展的思考
  • 实践永续生活方式的重要性
  • 在家中使用免洗餐具
  • 在餐厅和咖啡店自备容器程序
  • 对包装和食物浪费的看法

第 9 章消费者人口统计

• 亮点
• 餐厅外带/送餐及内用预製餐使用趋势：依性别分类
• 年轻消费者更可能使用店内准备的餐点和餐厅送餐服务。
• 低收入消费者经常在店内享用预製餐点，而高收入群体则有更多机会选择餐厅送餐服务。
• 非白人消费者更可能使用店内预製餐点和餐厅送餐服务
• 有小孩的消费者有更多理由选择即食食品
• 教育程度较低的消费者和在校大学生更倾向于使用预製餐点和餐厅送餐服务。
• 美国依地区划分的餐厅外带/外送餐及内用预製餐使用趋势
• 都市化趋势：居住在人口稠密地区的消费者最有可能使用餐厅送餐服务。

第10章消费者心理

• 亮点
• 有关食品特性的优先事项
• 吃零食的习惯
• 女性更关心食物和健康，更倾向于做饭，这使得销售预製餐食变得更加困难。
• 老年消费者最关心健康并花更多时间准备餐点
• 非白人消费者普遍更关心健康和食品
• 家中有孩子的父母和消费者

This Packaged Facts report analyses the $727 billion food carryout and delivery market. Food carryout and delivery sales are projected to grow at an average rate of 5.1% annually through 2028.

Food carryout in this report is that which is ordered for off-premise consumption (e.g., to-go, in-store pickup, curbside pickup, and drive-thru). Delivery includes food ordered by phone, internet, mobile apps, and other channels, and then transported by in-house and third-party services, or shipped.

The carryout and delivery market includes foodservice operations, as well as sales of site-cooked/prepared, ready-to-eat, or ready-to-heat - in the case of refrigerated or frozen prepared foods that have already been cooked - single-serve and family-sized foods and beverages. Items in this report are often sold by retailers in a "grab-and-go" format, although foods and beverages that are made-to-order or packaged by consumers (e.g., pack your own salad at a salad bar) and taken off premises are included. Non-foodservice venues include:

• convenience stores
• direct sellers
• discount grocers
• farmers' markets
• grocery stores
• home delivery and mail order companies
• mass merchandisers
• third-party/off-premises entities preparing or delivering food on behalf of these venues (e.g., ghost kitchens and third-party delivery services such as Instacart or Grubhub)
• warehouse clubs

All restaurant food ordered for carryout or delivery is included in the foodservice category since it is generally ready-to-eat and consumed on-demand; however, retailers sell a wide variety of prepared fresh and frozen foods, many of which are not made by the store (or a contracted "ghost kitchen") in question and are thus not included. Store prepared/cooked items in single-serve portions or family portions that are eaten off-premises and are analogous to a restaurant meal are included, such as:

• items sold at sandwich/salad/soup bars
• fresh prepared meals sold via direct marketers/mail order companies/delivery companies in single servings or family servings that are ready-to-eat or ready-to-heat, including refrigerated items and items that are flash-frozen for shipment
• items sold at sushi bars
• items sold at hot food bars
• pizza (both whole pies and individual slices)
• rotisserie and fried chicken (often sold by the piece, as a whole bird, or in family meal containers)
• single-serve, ready-to-eat items (e.g., small cups of fresh cut fruit packed by the store and wrapped sandwiches)

This Packaged Facts report analyzes the dynamics of the current landscape of the food carryout and delivery market. Consumer demographics, perceptions, motivations, and behavior are examined as pertaining to food, diet choice, and use of food carryout and delivery options. Overall food and health habits and attitudes are also surveyed.

Total foodservice revenues are provided in billion dollars from 2018 to 2023, and projected from 2024 through 2028. Foodservice revenues are also segmented by type of establishment (eating and drinking places, which includes full-service restaurants, fast food restaurants, fast casual restaurants, other eating and drinking places; and other foodservice establishments) and by dine-in vs. off-premises dining (dine-in, carryout, and delivery).

This report also provides sales for the food carryout and delivery market in billion dollars from 2018 to 2023 and forecast from 2024 through 2028, segmented by carryout and delivery.

Table of Content

CHAPTER 1: EXECUTIVE SUMMARY

Foodservice Outlook

Technological Advances in Robots, Drones, AI, Apps, and Variable Pricing Will Change the Ordering Experience

Foodservice Packaging Opportunities: Sustainability and Functionality

Key Consumer Trends

Scope

Food Carryout and Delivery Definition

CHAPTER 2: RECENT HISTORICAL TRENDS FROM THE PANDEMIC TO THE INFLATION ERA

HIGHLIGHTS

BOOSTED ONLINE GROCERY SHOPPING ACTIVITY

Frequency of Grocery Shopping in 2023: In-Person vs. Online

• Figure 2-1. Frequency of Buying Groceries In-Person and Online,

Use of Meal Kit Delivery Services

Figure 2-2. Changes in Ordering Meal Kits during the Pandemic, 2021 - 2022 (percent of consumers)

DINING OUT

• Consumers Were Still Holding off on Dining Out in 2021 and

Figure 2-3. Restaurant Eating Habits, 2021 - 2022 (percent of consumers)

2023 Trends Result from Inflation and Changed Habits

• FOOD CARRYOUT AND DELIVERY AND CONVENIENCE FOOD OPTIONS - ACTIVITY IN 2021 AND

Figure 2-4. Restaurant Habits Continue to Be Affected by the Pandemic, 2021 - 2022 (percent of consumers)

Figure 2-5. Using Convenience Food Options during the Pandemic, 2022 (percent of consumers)

SNACKING AND HEALTHY EATING HABITS

• Trends from 2021 to

Table 2-1. Coronavirus Eating Habits: "Because of the coronavirus, I am eating more...", 2021 (percent of consumers)

Figure 2-6. Coronavirus Habits in Snacking, Eating Frequency, and Eating "Comfort" Foods, 2021 - 2022 (percent of consumers)

Figure 2-7. Coronavirus Habits in Eating Fresh Produce and Processed Foods, 2021 - 2022 (percent of consumers)

• Changes to Snacking Habits in

Table 2-2. Current Snacking Activity Compared to Pre-Pandemic Levels, 2023 (percent of consumers)

CONCERNS ABOUT COVID-19 EXPOSURE HAVE REMAINED

Historical Trends: Considering the Pandemic a Health Threat Personally or to Family/Friends

Table 2-3. Coronavirus Health Concerns: "I am concerned about...", 2020 - 2021 (percent of consumers)

Table 2-4. Coronavirus Health Concerns: "I am concerned about...", 2022 - 2023 (percent of consumers)

Figure 2-8. COVID-19 Statistics, January 20, 2024 -

Figure 2-9. COVID-19 Statistics, 2020 -

Concerns about COVID-19 Variants

Figure 2-10. Concerns about the Delta/Omicron Variant and Future Variants of COVID-19, 2021 - 2023 (percent of consumers)

Concerns about Future Potential Pandemic Outbreaks

Table 2-5. Future Potential Pandemic Outbreak Concerns, 2023 (percent of consumers)

Vaccination for the Flu and COVID-19

Table 2-6. Consumer Vaccination Plans, 2023 (percent of consumers)

Table 2-7. Consumer Vaccination Rates, 2024 (percent of consumers)

Some Consumers Are Continuing to Wear Masks in Public and to Avoid Crowds

Table 2-8. Consumer Habits Regarding Masks, Crowds, and Testing for COVID-19, 2024 (percent of consumers)

NEGATIVE PERSONAL EFFECTS OF THE PANDEMIC

• Mental and Physical Health Effects in

Figure 2-11. Changes in Mental and Physical Symptoms during the Pandemic, 2022 (percent of consumers)

• Reporting Negative Mental States in

Figure 2-12. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2023 (percent of consumers)

• Continuing Mental and Physical Health Effects in

Table 2-9. Current Feelings on Mental and Physical Symptoms Compared to "Normal" or Preferred Level, 2024 (percent of consumers)

Stress Levels and Impact on Food/Beverage Consumption

• Figure 2-13. Stress Levels and Impact of Stress on Healthfulness of Food/Beverage Consumption,
• Figure 2-14. Impact of Food Consumption on Mental or Emotional Well-Being,

EFFECTS ON WORK HABITS

• Changes to Work Patterns Continued in 2021 and

Figure 2-15. Coronavirus Changes to Work Patterns, 2021 - 2022 (percent of consumers)

• Working from Home in

Work from Home Ability and Frequency

Table 2-10. Ability to Work from Home and Frequency of Remote Work, 2023 (percent of consumers)

Working at a Co-Working Space or Working from Home

Table 2-11. Working at a Co-Working Space or Working from Home, 2023 (percent of consumers)

Table 2-12. Consumer Rating of Experiences Working at a Co-Working Space or Working from Home, 2023 (percent of consumers who have ever had each experience)

Table 2-13. Consumer Opinions on Working at a Co-Working Space or Working from Home, 2023 (percent of employed consumers)

• Work Habits in

Typical Work Weeks

Table 2-14. Where Time Is Spent during a Typical Work Week, 2024 (percent of employed consumers)

Typical Work Arrangements

Figure 2-16. Typical Work Arrangements (Fully Remote, Hybrid, and Traditional), 2024 (percent of employed consumers)

CHANGES TO TRAVEL HABITS

Table 2-15. Changes in Work and Leisure Travel Activity, 2024 (percent of consumers)

RISING PRICES: FROM SUPPLY CHAIN CRUNCHES TO INFLATION

Table 2-16. Consumer Concerns about Rising Food Prices, 2021 - 2024 (percent of consumers)

The Vast Majority of Consumers Have Noticed the Rising Cost of Food, and Many Are Changing Their Purchasing Decisions

• Figure 2-17. Noticing the Rising Cost of Food and Beverages over the Past Year,
• Figure 2-18. Impact of Rising Costs on Food/Beverage Purchasing,
• Consumers Find Price More Important for Food Purchase Decisions in
• Figure 2-19. Purchase Drivers for Food and Beverage Purchase Decisions,

Cutting Back on Household Expenses

Table 2-17. Consumers Cutting Back on Household Expenses in the Last 12 Months, 2022 (percent of consumers)

Table 2-18. Types of Household Expenses Cut Back on in the Last 12 Months, 2022 (percent of consumers)

Table 2-19. Consumer Spending on "Extras", 2023 - 2024 (percent of consumers)

CHAPTER 3: OVERVIEW & MARKET TRENDS

HIGHLIGHTS

CONVENIENCE THE ULTIMATE SELLING POINT FOR BUSY CONSUMERS

US ONLINE GROCERY SHOPPING WELL BEHIND OTHER COUNTRIES, BUT THERE ARE OPPORTUNITIES FOR PREPARED MEALS

CONTACTLESS TRANSACTIONS AND DIGITAL PRE-PAYMENT HAVE LANDED WITH CONSUMERS

BLURRING THE LINES BETWEEN RESTAURANT, GROCERY, AND MEAL KIT PURCHASES

Prospects for Restaurants Offering Meal Kits and Take-and-Make/Heat-and-Eat Meals

Third-Party Delivery Companies Delivering Grocery and Restaurant Items

Figure 3-1. Uber Eats Commercial Demonstrating Many Items Available for Order

FAMILY MEAL PORTIONS AS THE FOCUS OF CARRYOUT AND DELIVERY OPTIONS

BREAKFAST VS. LUNCH VS. DINNER VS. NON-PEAK HOURS

Figure 3-2. Wendy's Promoting Breakfast with In-App Offer for Rewards Members

ORDERS AT PEAK DINING HOURS CAN BE SUPPLEMENTED BY THIRD-PARTIES OR "GHOST KITCHENS"

USING DINE-IN EXPERIENCES TO BOOST TAKEOUT SALES

Figure 3-3. Buy a Meal for Dine-In, Get a $6 Entree To-Go

LABOR AND SUPPLY SHORTAGES AND RISING COSTS HAVE ACCELERATED TESTING OF AUTOMATED DELIVERY AND ROBOTIC WORKERS

CONVENIENCE USED TO MEAN UNHEALTHY FOODS, BUT RESTAURANT FOODS ARE GETTING HEALTHIER (AT LEAST BY PERCEPTION) AND EVEN EMPHASIZING CLEAN LABEL TRAITS

Figure 3-4. Fast Casual Restaurant Offerings that Appeal to Niche Diet Preferences Available As a Digital Exclusive

Figure 3-5. Tips for "Wholesome Habits" at a Full-Service Restaurant

SNACKING TRENDS

Most Consumers Snack Daily

• Figure 3-6. Frequency of and Reasons for Snacking,

Preferred Types of Snacks

Table 3-1. Preferred Types of Snacks, 2023 (percent of consumers)

"Snackification" of Meals

When Consumers Snack Throughout the Day

• Figure 3-7. When Consumers Eat Meals and Snacks,

What Consumers Snack on in the Morning and the Evening/Late Night

• Figure 3-8. What Consumers Eat for Snacks in the Morning and Evening/Late Night,

DIRECT SELLERS AND HOME DELIVERY COMPANIES

DTC Companies Tackling Niche Health Food Markets with Prepared Meals

Table 3-2. Selected Meal Delivery Services by Date Founded, Services Offered, and Geographic Area Served

Convenient Meal Delivery Services Emphasizing Freshness and Healthy Foods

Figure 3-9. Meal Delivery Service Also Offers Chats with Registered Dieticians to Support Nutrition Goals

Figure 3-10. Meal Delivery Service Focused on "Whole-Food Nutrition" for "Transformation"

Figure 3-11. Meal Plans That Are Convenient and Prepared with the Best Quality Ingredients

Figure 3-12. Chef-Crafted Meatless Meals in Minutes that Make Eating More Veggies Something to Look Forward To

Figure 3-13. Meal Delivery Service Promotes Healthy Diets That Contain Whole, Unprocessed Ingredients

Targeting Specialized Demographics

Figure 3-14. Specialty Meal Delivery Service for the Needs of Seniors

Local and Regional Meal Delivery Companies Often Emphasize Local Ingredients and Compete with National Providers

Customized Meal Delivery Catering to Special Diets and Weight Loss Plans

Figure 3-15. Customized Meal Delivery Service Allows Customers to Choose Portion Sizes of Each Selected Item

Figure 3-16. Pick Your Meals a La Carte, Get on a Meal Plan for Specific Goals, or Order Cooked Food by the Pound for Home Meal Preparation

OPPORTUNITY: EXPANSION OF CARRYOUT AND DELIVERY OPTIONS FOR CHILDREN AND FAMILIES

Figure 3-17. Delivered to Your Door: Fresh and Healthy Meals for Children

Figure 3-18. Meal Delivery Service Targets Families with Babies, Toddlers, and Older Kids

Figure 3-19. Kid's Menu Options Expanding

OPPORTUNITY: EXPEDITED AVENUES FOR ORDERING PREPARED MEALS FROM GROCERY AND CONVENIENCE STORES

OPPORTUNITY: MEAL DELIVERY AND CARRYOUT FROM RESTAURANTS AND RETAIL STORES CAN EXPAND FOOD OPTIONS FOR OLDER AND DISABLED CONSUMERS

OPPORTUNITY: MULTI-CHANNEL SALES AND EXPANDING OPTIONS FOR ULTIMATE CONVENIENCE

OPPORTUNITY: AUTONOMOUS DELIVERY CAN SAVE RESTAURANTS AND RETAILERS MONEY

Drone Delivery

Figure 3-20. Drone Pilot Program for Restaurant Delivery

Robot Delivery

Figure 3-21. Robot Food Delivery Is Active on Some College Campuses

Autonomous Vehicle (AV) Delivery

OPPORTUNITY: VARIABLE/DYNAMIC PRICING FOR HIGHER REVENUE

OPPORTUNITY: ARTIFICIAL INTELLIGENCE FOR DRIVE-THRUS AND MORE

OPPORTUNITY: "GHOST KITCHENS" OR "DARK KITCHENS" TO MEET CAPACITY CHALLENGES

CHAPTER 4: MARKET SIZE & FORECAST

HIGHLIGHTS

TOTAL FOODSERVICE REVENUES BY TYPE OF ESTABLISHMENT

Scope

Historical Trends

Table 4-1. Foodservice Revenues by Type of Establishment, 2018-2023 (billion dollars)

Forecast

Table 4-2. Foodservice Revenues by Type of Establishment, 2023, 2024P-2028P (billion dollars)

FOODSERVICE REVENUES BY DINE-IN VS. OFF-PREMISES DINING

Scope

Historical Trends

Table 4-3. Foodservice Revenues by Dine-in, Carryout, and Delivery, 2018-2023 (billion dollars)

Forecast

Table 4-4. Foodservice Revenues by Dine-in, Carryout, and Delivery, 2023, 2024P-2028P (billion dollars)

FOOD CARRYOUT AND DELIVERY MARKET

Scope

Historical Trends

Table 4-5. Food Carryout & Delivery Historical Market, 2018-2023 (billion dollars)

Forecast

Table 4-6. Food Carryout & Delivery Forecast, 2023, 2024P-2028P (billion dollars)

FOOD CARRYOUT AND DELIVERY MARKET BY RETAILER CATEGORY

Figure 4-1. Food Carryout and Delivery Market by Retailer Category, 2023 (percent)

THIRD-PARTY DELIVERY SALES

Figure 4-2. Food Delivery Market by Delivery Type, 2023 (percent)

CHAPTER 5: PURCHASE METHODS

HIGHLIGHTS

IN-PERSON PURCHASES FOR CARRYOUT

Restaurant Orders

Grocery/Retailer Orders

Figure 5-1. Prepared Food Options Available For Carryout at Costco

THIRD-PARTY ORDERING VS. IN-HOUSE ORDERING

In-House Purchases for Takeout or Delivery

Third-Party Restaurant Purchases for Takeout or Delivery

Figure 5-2. Domino's Promotion Takes Aim at Third-Party Delivery Apps for Surprise Delivery Fees

Third-Party Retailer Ordering

ONLINE & MOBILE ORDERING

Restaurant Ordering

Figure 5-3. In-House Online Platform Allows Users to Order for Delivery or Carryout

Figure 5-4. Mobile App Allows Ordering and Reordering, Real-Time Drive Time, and Estimated Wait Times for Dine-In

Grocery Ordering

Figure 5-5. Different Delivery Speeds Available to Meet Various Customer Needs

PHONE ORDERING REMAINS IMPORTANT FOR SMALL, INDEPENDENT RESTAURANTS & OLDER CONSUMERS

CHAPTER 6: CONSUMER USE TRENDS

HIGHLIGHTS

USE OF FOOD CARRYOUT AND DELIVERY METHODS IN THE LAST 12 MONTHS

Table 6-1. Consumer Use of Food Ordering Methods in the Last 12 Months, 2024 (percent of consumers)

FREQUENCY OF FOOD CARRYOUT AND DELIVERY HABITS IN THE LAST 3 MONTHS

Table 6-2. Consumer Frequency of Food Ordering Methods in the Last 3 Months, 2024 (percent of consumers who have used each method in the last 12 months)

FREQUENCY OF FOOD CARRYOUT AND DELIVERY HABITS NOW COMPARED TO 12 MONTHS AGO

Table 6-3. Consumer Frequency of Food Ordering Habits Now Compared to 12 Months Ago, 2024 (percent of consumers who have used each method in the last 12 months)

EXPECTED CHANGES TO FOOD CARRYOUT AND DELIVERY HABITS IN THE NEXT 12 MONTHS

Table 6-4. Consumer Expected Changes to the Frequency of Food Ordering Habits in the Next 12 Months, 2024 (percent of consumers)

REASONS FOR ORDERING CARRYOUT/DELIVERY MEALS

Restaurant Delivery

Table 6-5. Reasons Consumers Have Purchased Restaurant Foods for Delivery, 2024 (percent of consumers using restaurant delivery in the last 12 months)

Restaurant Carryout

Table 6-6. Reasons Consumers Have Purchased Restaurant Foods for Carryout, 2024 (percent of consumers using restaurant carryout in the last 12 months)

Prepared Meals from Retailer

Table 6-7. Reasons Consumers Have Purchased Prepared Meals from a Retailer for Carryout or Delivery, 2024 (percent of consumers using retailer prepared meals in the last 12 months)

Meal Delivery Services

Table 6-8. Reasons Consumers Have Used Meal Delivery Services, 2024 (percent of consumers using meal delivery services in the last 12 months)

USE OF RESTAURANTS BY TYPE OF MEAL, TIME OF WEEK, AND SERVICES

Table 6-9. Use of Family Restaurants and Steak Houses in the Last 6 Months by Type of Meal, Time of Week, and Services, 2018-2023 (percent of consumers)

Table 6-10. Use of Fast Food and Drive-In Restaurants in the Last 6 Months by Type of Meal, Time of Week, and Services Used, 2018-2023 (percent of consumers)

Table 6-11. Use of Restaurants in the Last 6 Months by Type of Establishment, 2018-2023 (percent of consumers)

FREQUENCY OF VISITS TO RESTAURANTS

Family Restaurants and Steak Houses

Table 6-12. Family Restaurants and Steak Houses - Number of Times Used in the Last 30 Days, 2023 (percent of consumers who have used family restaurants and steak houses in the last 6 months) ..

Fast Food and Drive-In Restaurants

Table 6-13. Fast Food and Drive-In Restaurants - Number of Times Used in the Last 30 Days, 2023 (percent of consumers who have used fast food and drive-in restaurants in the last 6 months)

Fine Dining Restaurants

Table 6-14. Fine Dining Restaurants - Number of Times Used in the Last 30 Days, 2018-2023 (percent of consumers who have used fine dining restaurants in the last 6 months)

Other Restaurants

Table 6-15. Other Restaurants - Number of Times Used in the Last 30 Days, 2018-2023 (percent of consumers)

EXPENDITURES ON RESTAURANTS, CONVENIENCE STORES, AND FOOD STORES

Family Restaurants and Steak Houses

Table 6-16. Family Restaurants and Steak Houses - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Fast Food and Drive-In Restaurants

Table 6-17. Fast Food and Drive-In Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Fine Dining Restaurants

Table 6-18. Fine Dining Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Other Restaurants

Table 6-19. Other Restaurants - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Convenience Stores

Table 6-20. Convenience Stores - Expenditures in the Last 30 Days, 2018-2023 (percent of consumers)

Food Stores, Grocery Stores, and Warehouse/Club Stores

Table 6-21. Food Stores - Expenditures in an Average Week, 2018-2023 (percent of consumers)

USE OF RESTAURANT DELIVERY WEBSITES OR APPS

Table 6-22. Use of Restaurant Delivery Websites or Apps, 2021-2023 (percent of consumers)

CHAPTER 7: FOOD CARRYOUT & DELIVERY MARKET PARTICIPANTS

HIGHLIGHTS

THIRD-PARTY CARRYOUT/DELIVERY SERVICES

Table 7-1. Selected Third-Party Delivery Services and Years Founded

DoorDash

Figure 7-1. DoorDash Website Includes Convenience, Grocery, Alcohol, Pets, Beauty, and More as Product Categories

Grubhub

Figure 7-2. Grubhub Has Something for Everyone

Uber Eats

Figure 7-3. Uber Eats Includes Grocery and Non-Food Items for Delivery

AGGREGATOR, RESERVATION, AND REVIEW SITES

FoodBoss

Figure 7-4. FoodBoss' Food Delivery Aggregator Platform Makes Restaurant and Delivery Service Comparison Easy

OpenTable

Figure 7-5. OpenTable, Dealing Primarily In Reservations, Also Hosts Reviews and Takeout/Delivery Links

Tripadvisor

Figure 7-6. Tripadvisor Now Shows Takeout and Delivery Options and Allows Restaurant Gift Card Purchases

Yelp

Figure 7-7. Yelp Is More than a Review Website and Also Shows Delivery, Takeout, and Reservation Information, Allowing Users to Order or Reserve a Table from Partner Restaurants via the Platform

QUICK SERVICE RESTAURANTS (QSRS)

Domino's Pizza

Figure 7-8. Domino's Has Carryout "Insurance" That Replaces Food That Is Damaged on the Way Home

Starbucks

Figure 7-9. Starbucks Loyalty Program Gives Users Free Drinks and Food Along with Expedited Online Ordering

McDonald's

Figure 7-10. McDonald's Offering More "McDelivery" Options to Increase Convenience

FAST CASUAL RESTAURANTS

Panera Bread

Figure 7-11. A New Era at Panera

Chipotle Mexican Grill

Figure 7-12. New Menu Option Added in Reaction to TikTok Trend

FULL-SERVICE RESTAURANTS

Darden Restaurants (Olive Garden and LongHorn Steakhouse)

Figure 7-13. LongHorn Steakhouse Mobile Application Instills Customer Loyalty and Makes To-Go Ordering Easier

Dine Brands Global (Applebee's and IHOP)

Figure 7-14. "IHOP 'N GO" Orders Marketed to Encourage More Restaurant Ordering

Bloomin' Brands (Bonefish Grill, Carrabba's Italian Grill, and Outback Steakhouse)

Figure 7-15. In-House Online Ordering for Pickup or Delivery

RETAIL STORES (GROCERY STORES, SUPERMARKETS, MASS MARKETERS, WAREHOUSE CLUBS, CONVENIENCE STORES, ETC.)

Figure 7-16. Grab and Go Format Commonly Used for Prepared Foods Sold in Retail Stores

Kroger

Figure 7-17. Kroger Boost Membership Benefits

Walmart

Figure 7-18. Walmart Express Delivery Provides Consumers with Home Delivery within Two Hours

Costco

Figure 7-19. Costco Prepared Foods Available for Online Ordering with Instacart

7-Eleven

Figure 7-20. Online Ordering for Hot Prepared Foods

DIRECT MARKETERS AND OTHER MEAL PROVIDERS (CO-OPS, FARMERS MARKETS, DELIVERY COMPANIES, ETC.)

• Factor

Figure 7-21. Factor 75 Makes Healthy Eating Easy with Chef-Crafted, Dietician Designed Meals

Daily Harvest

Figure 7-22. Daily Harvest Promotes "Healthy Relationships" with Food

Fresh N Lean

Figure 7-23. Fresh N Lean Meals Feature Organically-Sourced Ingredients

Sakara Life

Figure 7-24. Meal Delivery Service Designed for "Transformation"

CHAPTER 8: PACKAGING TRENDS

HIGHLIGHTS

TYPES OF PACKAGING USED IN FOODSERVICE AND CARRYOUT AND DELIVERY

Quick Service Restaurants

Fast Casual Restaurants

Full-Service Restaurants

Other Foodservice Venues (Institutional Eating and Drinking Establishments, Lodging and Hospitality, Sports and Recreation, etc.)

Retail Stores (Grocery and Convenience Stores, Warehouse Clubs, Mass Retailers, etc.)

Other Retailers (Co-Ops and Farmers' Markets, Direct Marketers and Mail Order/Delivery Companies, etc.)

Figure 8-1. Packaging for a Meal Delivery Service Is Designed for Cold Temperature Retention

SUSTAINABILITY ISSUES

BRING YOUR OWN CONTAINER/REUSABLE PACKAGING

Figure 8-2. "Contact Free" Use of Reusable Cups When You Bring Your Own Container

Figure 8-3. Reusable Food Containers for Many Types of Food and Portion Sizes

TAMPER EVIDENT PACKAGING FOR SAFETY AND PEACE OF MIND

Figure 8-4. Tamper-Proof Food Takeout/Delivery Bag

SUPPLY CHAIN DISRUPTIONS AND INCREASING FOODSERVICE PACKAGING PRICES DURING THE PANDEMIC

CONSUMER INSIGHTS ON PACKAGING AND SUSTAINABILITY

Environmental Attitudes

Table 8-1. Consumer Opinions on Recycling, Packaging, and the Environment, 2023 (percent)

Thoughts about Sustainability

Table 8-2. Consumer Opinions on Sustainability, 2024 (percent of consumers)

Importance of Sustainable Lifestyle Practices

Table 8-3. Consumer Opinions on the Importance of Sustainable Lifestyle Practices, 2024 (percent of consumers)

Use of Disposable Serviceware at Home

Table 8-4. Frequency of Consumer Use of Disposable Serviceware at Home, 2024 (percent of consumers)

Bring Your Own Container Programs at Restaurants and Coffee Shops

Table 8-5. Consumer Level of Interest in Bring Your Own Container and Returnable Container Programs at Restaurants and Coffee Shops, 2024 (percent of consumers)

Table 8-6. Consumer Level of Participation in Bring Your Own Container and Returnable Container Programs at Restaurants and Coffee Shops, 2024 (percent of consumers)

Opinions on Packaging and Food Waste

Table 8-7. Consumer Opinions on Packaging Appearance, Ease of Use, and QR Code Information, 2024 (percent of consumers)

Table 8-8. Consumer Opinions on Food Packaging, Food Waste, Food Preservation, and More, 2024 (percent of consumers)

CHAPTER 9: CONSUMER DEMOGRAPHICS

HIGHLIGHTS

TRENDS IN RESTAURANT TAKEOUT/DELIVERY AND USE OF STORE-MADE, PRE-COOKED MEALS BY GENDER

Table 9-1. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Gender, 2023 (percent of consumers)

Table 9-2. Use of Food Carryout and Delivery Services in the Last 12 Months by Gender, 2024 (percent of consumers)

YOUNGER CONSUMERS ARE MORE LIKELY TO EAT STORE-MADE, PRE-COOKED MEALS AND TO USE RESTAURANT DELIVERY

Table 9-3. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Age Bracket, 2023 (percent of consumers)

Table 9-4. Use of Food Carryout and Delivery Services in the Last 12 Months by Age Bracket, 2024 (percent of consumers)

LOWER INCOME CONSUMERS MORE OFTEN EAT PRE-COOKED MEALS FROM A STORE, BUT HIGHER INCOME GROUPS CAN MORE READILY AFFORD RESTAURANT DELIVERY

Table 9-5. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Household Income Bracket, 2023 (percent of consumers)

Table 9-6. Use of Food Carryout and Delivery Services in the Last 12 Months by Household Income Bracket, 2024 (percent of consumers)

STORE-MADE, PRE-COOKED MEALS AND RESTAURANT DELIVERY ARE MORE LIKELY TO BE USED BY NON-WHITE CONSUMERS

Table 9-7. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Race/Ethnicity, 2023 (percent of consumers)

Table 9-8. Use of Food Carryout and Delivery Services in the Last 12 Months by Race/Ethnicity, 2024 (percent of consumers)

CONSUMERS WITH CHILDREN HAVE MORE REASONS TO SELECT CONVENIENT FOOD OPTIONS

Table 9-9. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Parenthood/Presence of Children in HH, 2023 (percent of consumers)

Table 9-10. Use of Food Carryout and Delivery Services in the Last 12 Months by Parenthood, 2024 (percent of consumers)

USE OF PRE-COOKED MEALS AND RESTAURANT DELIVERY HIGHER AMONG CONSUMERS WITH LESS EDUCATION AND CURRENT COLLEGE STUDENTS

Table 9-11. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by Educational Attainment, 2023 (percent of consumers)

Table 9-12. Use of Food Carryout and Delivery Services in the Last 12 Months by Educational Attainment, 2024 (percent of consumers)

TRENDS IN RESTAURANT TAKEOUT/DELIVERY AND USE OF STORE-MADE, PRE-COOKED MEALS BY US REGION

Table 9-13. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by US Region, 2023 (percent of consumers)

Table 9-14. Use of Food Carryout and Delivery Services in the Last 12 Months by US Region, 2024 (percent of consumers)

URBANIZATION TRENDS REVEAL CONSUMERS LIVING IN DENSELY POPULATED AREAS ARE MOST LIKELY TO USE RESTAURANT DELIVERY

Table 9-15. Use of Store-Made, Pre-Cooked Meals and Restaurant Delivery/Takeout Services by County Size, 2023 (percent of consumers)

Table 9-16. Use of Food Carryout and Delivery Services in the Last 12 Months by Urban, Suburban, and Rural Living, 2024 (percent of consumers)

CHAPTER 10: CONSUMER PSYCHOGRAPHICS

HIGHLIGHTS

PRIORITIES PLACED ON FOOD CHARACTERISTICS

Table 10-1. Priorities Placed on Foods, 2024 (percent of consumers)

SNACKING HABITS

Table 10-2. Statements about Snacking, 2024 (percent of consumers who agree)

Table 10-3. Frequency of Snacking on Typical Weekdays and Weekends, 2023-2024 (percent of consumers who agree)

WOMEN HAVE MORE CONCERNS ABOUT FOOD AND HEALTH AND TEND TO COOK MORE, MAKING PREPARED MEALS A HARDER SELL

Table 10-4. Consumer Opinions on Health, Food, and Nutrition by Gender, 2023 (percent of consumers who agree completely with statement)

OLDER CONSUMERS ARE MOST INVOLVED WITH THEIR HEALTH AND HAVE MORE TIME TO PREPARE FOOD

Table 10-5. Consumer Opinions on Health, Food, and Nutrition by Age Bracket, 2023 (percent of consumers who agree completely with statement)

NON-WHITE CONSUMERS GENERALLY HAVE MORE HEALTH AND FOOD-RELATED CONCERNS

Table 10-6. Consumer Opinions on Health, Food, and Nutrition by Race/Ethnicity, 2023 (percent of consumers who agree completely with statement)

PARENTS AND CONSUMERS WITH CHILDREN IN THE HOUSEHOLD

Table 10-7. Consumer Opinions on Health, Food, and Nutrition by Parenthood/Presence of Children in HH, 2023 (percent of consumers who agree completely with statement)