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市场调查报告书
商品编码
1669155

市场占有率与预测:语音分析，2023～2028年，世界规模(2份报告套装)

Market Share and Forecast: Speech Analytics, 2023-2028, Worldwide (Bundle of Two Reports)
出版日期: | 出版商: QKS Group | 英文 110 Pages | 商品交期: 最快1-2个工作天内

价格

市占率说明

QKS 集团透露，语音分析市场预计到 2028 年将实现 32.30% 的复合年增长率。

根据分析语音资料所需的时间，语音分析大致可分为即时语音分析和通话后语音分析。即时语音分析可以在正在进行的语音对话期间进行分析，为代理商提供即时、可操作的数据、趋势和指标，以提高服务品质。它还提供有关客户情绪、语气和模式的洞察，以即时指导代理商改善客户体验。通话后语音分析着重于从已结束的对话中学习，识别关键字并创建个人化的文字分类模型，为未来的客户支援流程和策略提供资讯。采用机器学习演算法和数据的预测分析，企业可以预测客户互动的结果，并从被动策略转变为主动策略，再转变为预防策略。整体联络中心分析统一所有互动资料（包括语音、文字和电子邮件），提供客户旅程的全面 360 度视图，为跨通路优化提供更深入的见解和机会。

市场预测说明

QKS 集团透露，到 2028 年，语音分析市场预计将实现 12.54% 的复合年增长率。

在语音分析领域，企业正在利用这项技术从语音通话中提取可操作的数据并获得有价值的见解。此功能涵盖多个客户互动，并无缝整合记录和全通路数据，以更好地了解客户需求并找出客户流失和不满的根本原因。该技术使企业能够进行全面的呼叫评估并执行端到端分析。此外，它还利用分析工具来识别和降低风险，促进代理培训计划，最终提高客户参与过程的整体有效性。

目录

Market Share:

第1章 摘要整理

  • 主要调查结果
  • 主要预测
  • 主要趋势
  • 市场概要

第2章 市场概要

  • 市场定义和范围
  • 影响市场的主要原因
  • 促进因素与阻碍因素

第3章 全球市场占有率分析

  • 语音分析的全球市场占有率分析

第4章 市场占有率分析

  • 市场占有率:各地区
  • 市场占有率:世界
  • 市场占有率:美国
  • 市场占有率:加拿大
  • 市场占有率:南美
  • 市场占有率:西欧
  • 市场占有率:中东欧
  • 市场占有率:中东&非洲
  • 市场占有率:中国
  • 市场占有率:亚太地区(日本·中国以外)
  • 市场占有率:日本
  • 市场占有率:各业界
  • 市场占有率:媒体&娱乐
  • 市场占有率:零售
  • 市场占有率:BFSI
  • 市场占有率:旅游、饭店
  • 市场占有率:教育
  • 市场占有率:公共部门
  • 市场占有率:医疗保健·生命科学
  • 市场占有率:汽车
  • 市场占有率:食品和饮料
  • 市场占有率:各部署类型
  • 市场占有率:内部部署
  • 市场占有率:云端
  • 市场占有率:各客户类型
  • 市场占有率:中小企业
  • 市场占有率:大企业
  • 市场占有率:企业

第5章 企业简介

  • 公司概要
  • 分析师的观点与分析

第6章 附录

  • 调查手法

Market Forecast:

第1章 摘要整理

  • 主要调查结果
  • 主要预测
  • 主要趋势
  • 市场概要

第2章 市场概要

  • 市场定义和范围
  • 影响市场的主要原因
  • 促进因素与阻碍因素

第4章 市场预测分析

  • 市场预测:各地区
  • 市场预测:世界
  • 市场预测:美国
  • 市场预测:加拿大
  • 市场预测:南美
  • 市场预测:西欧
  • 市场预测:中东欧
  • 市场预测:中东&非洲
  • 市场预测:中国
  • 市场预测:亚太地区(日本·中国以外)
  • 市场预测:日本
  • 市场展望:各业界
  • 市场预测:媒体&娱乐
  • 市场预测:零售
  • 市场预测:BFSI
  • 市场预测:旅游&饭店
  • 市场预测:教育
  • 市场预测:公共部门
  • 市场预测:医疗保健&生命科学
  • 市场预测:汽车
  • 市场预测:食品和饮料
  • 市场预测:各部署类型
  • 市场预测:内部部署
  • 市场预测:云端
  • 市场预测:各客户类型
  • 市场预测:中小企业
  • 市场预测:大企业
  • 市场预测:企业

第5章 企业简介

  • 公司概要
  • 分析师的观点与分析

第6章 附录

  • 调查手法
Product Code: QKS-02434

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

QKS Group Reveals that Speech Analytics Market is Projected to Register a CAGR of 32.30% by 2028.

Speech analytics can be broadly categorized into real-time speech analytics and post-call speech analytics based on the time required for audio data analysis. Real-time speech analytics enables analysis during ongoing voice conversations, providing agents with instant actionable data, trends, and metrics to enhance service quality. It also offers insights into customer sentiment, tone, and patterns, guiding agents in real time to improve the customer experience. Post-call speech analytics focuses on learning from concluded conversations, recognizing keywords, and creating personalized text categorization models to inform future customer support processes and strategies. The adoption of predictive analytics using ML algorithms and data enables businesses to forecast outcomes in customer interactions, transcending from reactive to proactive and preventative strategies. Holistic contact center analytics consolidates all interaction data, including voice, text, and email, and provides a comprehensive 360-degree view of customer journeys, offering deeper insights and opportunities for cross-channel optimization.

Quadrant Knowledge Solutions defines speech analytics as a technology that analyzes customer conversations from live or recorded audio data to derive deep insights, trends, and metrics from each conversation. It uses AI technologies such as NLP, speech recognition, and transcription to evaluate agent performance, assess customer experience, and monitor organization-wide strengths and shortcomings in every voice interaction.

Market Forecast Description:

QKS Group Reveals that Speech Analytics Market is Projected to Register a CAGR of 12.54% by 2028.

In the realm of speech analytics, organizations leverage this technology to extract actionable data and gain valuable insights from voice calls. The capability extends to handling a diverse spectrum of customer interactions, seamlessly integrating recorded and omnichannel data to enhance the comprehension of customer needs and discern the underlying causes of customer churn and dissatisfaction. This technology enables organizations to conduct comprehensive call evaluations, allowing for end-to-end analysis. Furthermore, it facilitates agent training initiatives, leveraging analytical tools to identify and mitigate risks, ultimately improving the overall effectiveness of customer engagement processes.

The evolution of speech analytics software, initially known as word detection tools or audio mining software, traces its roots to security applications where words and phrases were tracked. Formerly, the technology processed audio and video files using a large vocabulary recognizer, converting speech into text with a moderate accuracy rate while identifying predefined words or phrases. Recent advancements in phonetics-based technology have exponentially improved the accuracy of speech analytics solutions, offering flexibility in mining words, phrases, names, and sentences not previously listed in dictionary databases.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

  • Global Speech Analytics Market Share Analysis

Chapter 04: Market Share Analysis

  • Market Share by Region
  • Market Share Worldwide
  • Market Share USA
  • Market Share Canada
  • Market Share Latin America
  • Market Share Western Europe
  • Market Share Central & Eastern Europe
  • Market Share Middle East & Africa
  • Market Share China
  • Market Share APAC Ex Japan & China
  • Market Share Japan
  • Market Share by Industry Verticals
  • Market Share by Media & Entertainment
  • Market Share by Retail
  • Market Share by BFSI
  • Market Share by Travel & Hospitality
  • Market Share by Education
  • Market Share by Public Sector
  • Market Share by Healthcare & Life Science
  • Market Share by Automotive
  • Market Share by Food & Beverage
  • Market Share by Deployment Type
  • Market Share by Deployment Type: On prem
  • Market Share by Deployment Type: Cloud
  • Market Share by Customer Type
  • Market Share by SMB
  • Market Share by Large
  • Market Share by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 04: Market Forecast Analysis

  • Market Forecast by Region
  • Market Forecast Global
  • Market Forecast USA
  • Market Forecast Canada
  • Market Forecast Latin America
  • Market Forecast Western Europe
  • Market Forecast Central & Eastern Europe
  • Market Forecast Middle East & Africa
  • Market Forecast China
  • Market Forecast APAC Ex Japan & China
  • Market Forecast Japan
  • Market Forecast by Industry Verticals
  • Market Forecast by Media & Entertainment
  • Market Forecast by Retail
  • Market Forecast by BFSI
  • Market Forecast by Travel & Hospitality
  • Market Forecast by Education
  • Market Forecast by Public Sector
  • Market Forecast by Healthcare & Life Science
  • Market Forecast by Automotive
  • Market Forecast by Food & Beverage
  • Market Forecast by Deployment Type
  • Market Forecast by Deployment Type: On prem
  • Market Forecast Deployment Type: Cloud
  • Market Forecast by Customer Type
  • Market Forecast by SMB
  • Market Forecast by Large
  • Market Forecast by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

LIST OF FIGURES

Market Share:

  • Fig. 1 Market Share of Speech Analytics Worldwide, 2023
  • Fig. 2 Market Share of Speech Analytics USA, 2023
  • Fig. 3 Market Share of Speech Analytics Canada, 2023
  • Fig. 4 Market Share of Speech Analytics Latin America, 2023
  • Fig. 5 Market Share of Speech Analytics Western Europe, 2023
  • Fig. 6 Market Share of Speech Analytics Central & Eastern Europe, 2023
  • Fig. 7 Market Share of Speech Analytics Middle East & Africa, 2023
  • Fig. 8 Market Share of Speech Analytics Asia excluding Japan and China, 2023
  • Fig. 9 Market Share of Speech Analytics Japan, 2023
  • Fig. 10 Market Share of Speech Analytics China, 2023
  • Fig. 11 Market Share of Speech Analytics IT & Telecom Industry, 2023
  • Fig. 12 Market Share of Speech Analytics Banking & Financial Services Industry, 2023
  • Fig. 13 Market Share of Speech Analytics Insurance Industry, 2023
  • Fig. 14 Market Share of Speech Analytics Healthcare Industry, 2023
  • Fig. 15 Market Share of Speech Analytics Government & Public Sector, 2023
  • Fig. 16 Market Share of Speech Analytics Retail & eCommerce, 2023
  • Fig. 17 Market Share of Speech Analytics Manufacturing, 2023
  • Fig. 18 Market Share of Speech Analytics Hospitality, 2023
  • Fig. 19 Market Share of Speech Analytics On-premises Deployment, 2023
  • Fig. 20 Market Share of Speech Analytics Cloud Deployment, 2023
  • Fig. 21 Market Share of Speech Analytics SMB Customers, 2023
  • Fig. 22 Market Share of Speech Analytics Large Customers, 2023
  • Fig. 23 Market Share of Speech Analytics Enterprise Customers, 2023

Market Forecast:

  • Fig. 1 Market Forecast of Speech Analytics Worldwide, 2024-2028
  • Fig. 2 Market Forecast of Speech Analytics USA, 2024-2028
  • Fig. 3 Market Forecast of Speech Analytics Canada, 2024-2028
  • Fig. 4 Market Forecast of Speech Analytics Latin America, 2024-2028
  • Fig. 5 Market Forecast of Speech Analytics Western Europe, 2024-2028
  • Fig. 6 Market Forecast of Speech Analytics Central & Eastern Europe, 2024-2028
  • Fig. 7 Market Forecast of Speech Analytics Middle East & Africa, 2024-2028
  • Fig. 8 Market Forecast of Speech Analytics Asia excluding Japan and China, 2024-2028
  • Fig. 9 Market Forecast of Speech Analytics Japan, 2024-2028
  • Fig. 10 Market Forecast of Speech Analytics China, 2024-2028
  • Fig. 11 Market Forecast of Speech Analytics IT & Telecom Industry, 2024-2028
  • Fig. 12 Market Forecast of Speech Analytics Banking & Financial Services Industry, 2024-2028
  • Fig. 13 Market Forecast of Speech Analytics Insurance Industry, 2024-2028
  • Fig. 14 Market Forecast of Speech Analytics Healthcare Industry, 2024-2028
  • Fig. 15 Market Forecast of Speech Analytics Government & Public Sector, 2024-2028
  • Fig. 16 Market Forecast of Speech Analytics Retail & eCommerce, 2024-2028
  • Fig. 17 Market Forecast of Speech Analytics Manufacturing, 2024-2028
  • Fig. 18 Market Forecast of Speech Analytics Hospitality, 2024-2028
  • Fig. 19 Market Forecast of Speech Analytics On-premises Deployment, 2024-2028
  • Fig. 20 Market Forecast of Speech Analytics Cloud Deployment, 2024-2028
  • Fig. 21 Market Forecast of Speech Analytics SMB Customers, 2024-2028
  • Fig. 22 Market Forecast of Speech Analytics Large Customers, 2024-2028
  • Fig. 23 Market Forecast of Speech Analytics Enterprise Customers, 2024-2028