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封面
市场调查报告书
商品编码
1575097

语音分析市场规模、份额和趋势分析报告：2024-2030 年按组件、部署、公司规模、行业、地区和细分市场进行的预测

Speech Analytics Market Size, Share & Trends Analysis Report By Component (Solution, Service), By Deployment (On-Premises, Cloud), By Enterprise Size (SMEs), By Vertical (BFSI), By Region, And Segment Forecasts, 2024 - 2030
出版日期: | 出版商: Grand View Research | 英文 100 Pages | 商品交期: 2-10个工作天内

价格
简介目录

语音分析市场成长与趋势：

Grand View Research, Inc. 的最新报告显示，到 2030 年，全球语音分析市场预计将达到 77.3 亿美元。

预计2024年至2030年该市场将以超过15.7%的复合年增长率强劲成长。这种成长是由于语音在多通路世界中的重要性日益增加，以及越来越多的组织专注于提高其市场情报能力。

随着客服中心数量的增加，产业参与者正在创新语音分析解决方案，以帮助了解不断变化的客户需求。这项技术越来越多地应用于笔记型电脑、智慧型手机和平板电脑等消费性电子产品。因此，语音分析解决方案在世界各地越来越多地被采用。此外，声纹辨识等即将推出的技术预计将在未来几年推动成长。

此外，对风险管理解决方案和云端分析的需求不断增长预计也将对未来九年的成长产生积极影响。这些解决方案提供了多种成长机会，因为它们有助于优化效能并改善客户体验。然而，与缺乏意识和成本上升相关的挑战可能会在不久的将来挑战语音分析市场的成长。

语音分析市场报告亮点

  • 2023年，解决方案组件部门占收益占有率的62.8%。这一优势可归因于其先进的自动化能力。
  • 2023年，本地部署部分占市场收益的60.6%。这种主导地位是由本地解决方案的长期成本效率推动的，特别是对于工作负载较大且资料隐私法规严格的企业而言。
  • 2023年大型企业细分市场收入占有率为59.8%。这种领先地位归功于语音分析在提高大型企业客户满意度方面所发挥的作用。
  • 银行、金融服务和保险 (BFSI) 产业在 2023 年占据市场主导地位。
  • 2023 年，北美语音分析市场将成为全球领导者。这一优势得益于该地区发达的基础设施，其特点是高速互联网连接和强大的通讯网路。

目录

第一章调查方法和范围

第 2 章执行摘要

第三章全球语音分析市场变数、趋势与范围

  • 市场介绍/系统展望
  • 市场规模及成长前景
  • 市场动态
    • 市场驱动因素分析
    • 市场限制因素分析
  • 全球语音分析市场分析工具
    • 波特的分析
    • PESTEL分析

第四章 全球语音分析市场：成分估计与趋势分析

  • 细分仪表板
  • 全球语音分析市场：2023 年和 2030 年组件变化分析
  • 解决方案
  • 服务

第五章 全球语音分析市场：发展预测与趋势分析

  • 细分仪表板
  • 全球语音分析市场：2023 年与 2030 年的演进分析
  • 本地
  • 云

第六章 全球语音分析市场：公司规模估算与趋势分析

  • 细分仪表板
  • 全球语音分析市场：2023 年和 2030 年公司规模变化分析
  • 小型企业
  • 大公司

第七章 全球语音分析市场：产业预估与趋势分析

  • 细分仪表板
  • 全球语音分析市场：2023 年与 2030 年产业变迁分析
  • BFSI
  • 通讯
  • 卫生保健
  • 零售
  • 政府
  • 旅行和招待
  • 其他的

第八章 全球语音分析市场：区域估计与趋势分析

  • 2023 年和 2030 年全球语音分析市场占有率（按地区）
  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 英国
    • 德国
    • 法国
  • 亚太地区
    • 中国
    • 日本
    • 印度
    • 韩国
    • 澳洲
  • 拉丁美洲
    • 巴西
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 南非

第9章 竞争格局

  • 主要市场参与企业的最新趋势和影响分析
  • 公司分类
  • 企业热力图分析
  • 公司简介
    • Avaya LLC
    • Calabrio, Inc.
    • CallMiner
    • Qualtrics
    • Genesys
    • Hewlett Packard Enterprise Development LP
    • inContact, Inc.
    • NICE
    • Verint Systems Inc.'
简介目录
Product Code: GVR-1-68038-209-9

Speech Analytics Market Growth & Trends:

The global speech analytics market is expected to reach USD 7.73 billion by 2030, according to a new report by Grand View Research, Inc. The market is estimated to witness a robust growth exceeding a CAGR of 15.7% from 2024 to 2030. This growth is ascribed to the increasing emphasis by organizations on improving the market intelligence capabilities along with the growing prominence of voice in the multi-channel world.

The number of contact centers is increasing, resulting in industry players to innovate speech analytics solutions, which help companies understand the changing customer requirements. The technology has been increasingly adopted in consumer electronics devices, including laptops, smartphones, and tablets, as it significantly increases the enterprise's scope as well as improves performance. This, in turn, has resulted in elevating adoption of speech analytics solutions worldwide. In addition, upcoming technologies, such as voice print authentication, are estimated to spur growth over the coming years.

Furthermore, the rising demand for risk management solutions and cloud analytics is also anticipated to favorably impact growth over the next nine years. These solutions offer several growth opportunities as this solution helps optimize performance and enhance customer experience. However, issues pertaining to lack of awareness and rise in cost may pose a challenge to the speech analytics market growth in the near future.

Speech Analytics Market Report Highlights:

  • The solutions components segment accounted for a revenue share of 62.8% in 2023. This dominance can be attributed to its advanced automation capabilities.
  • The on-premises deployment segment accounted for 60.6% of market revenue in 2023. This leading position is fueled by the long-term cost efficiency of on-premises solutions for organizations, especially those with substantial workloads or strict data privacy rules.
  • The large enterprises segment held a 59.8% market revenue share in 2023. This leadership is driven by the significant role speech analytics plays in enhancing customer satisfaction for large organizations.
  • Banking, Financial Services, and Insurance (BFSI) sector held a commanding position in the market in 2023.
  • The North American speech analytics market emerged as the global leader in 2023. This dominance can be attributed to the region's well-developed infrastructure, characterized by high-speed internet connectivity and robust telecommunications networks.

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Global Speech Analytics Market Variables, Trends, & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Market Size and Growth Prospects (USD Million)
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
  • 3.4. Global Speech Analytics Market Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Global Speech Analytics Market: Components Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Global Speech Analytics Market: Components Movement Analysis, 2023 & 2030 (USD Million)
  • 4.3. Solutions
    • 4.3.1. Solutions Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Global Speech Analytics Market: Deployment Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Global Speech Analytics Market: Deployment Movement Analysis, 2023 & 2030 (USD Million)
  • 5.3. On-Premises
    • 5.3.1. On-premises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 5.4. Cloud
    • 5.4.1. Cloud Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Global Speech Analytics Market: Enterprise Size Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Global Speech Analytics Market: Enterprise Size Movement Analysis, 2023 & 2030 (USD Million)
  • 6.3. SMEs
    • 6.3.1. SMEs Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 6.4. Large Enterprise
    • 6.4.1. Large Enterprise Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Global Speech Analytics Market: Vertical Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Global Speech Analytics Market: Vertical Movement Analysis, 2023 & 2030 (USD Million)
  • 7.3. BFSI
    • 7.3.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.4. Telecommunications
    • 7.4.1. Telecommunications Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.5. Healthcare
    • 7.5.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.6. Retail
    • 7.6.1. Retail Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.7. Government
    • 7.7.1. Government Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.8. Travel and Hospitality
    • 7.8.1. Travel and Hospitality Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 7.9. Others
    • 7.9.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Global Speech Analytics Market: Regional Estimates & Trend Analysis

  • 8.1. Global Speech Analytics Market Share, By Region, 2023 & 2030 (USD Million)
  • 8.2. North America
    • 8.2.1. North America Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.2. U.S.
      • 8.2.2.1. U.S. Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.3. Canada
      • 8.2.3.1. Canada Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.2.4. Mexico
      • 8.2.4.1. Mexico Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3. Europe
    • 8.3.1. Europe Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.2. UK
      • 8.3.2.1. UK Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.3. Germany
      • 8.3.3.1. Germany Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.3.4. France
      • 8.3.4.1. France Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4. Asia Pacific
    • 8.4.1. Asia Pacific Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.2. China
      • 8.4.2.1. China Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.3. Japan
      • 8.4.3.1. Japan Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.4. India
      • 8.4.4.1. India Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.5. South Korea
      • 8.4.5.1. South Korea Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.4.6. Australia
      • 8.4.6.1. Australia Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5. Latin America
    • 8.5.1. Latin America Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.5.2. Brazil
      • 8.5.2.1. Brazil Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6. Middle East and Africa
    • 8.6.1. Middle East and Africa Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.2. Saudi Arabia
      • 8.6.2.1. Saudi Arabia Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.3. UAE
      • 8.6.3.1. UAE Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 8.6.4. South Africa
      • 8.6.4.1. South Africa Speech Analytics Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

  • 9.1. Recent Developments & Impact Analysis by Key Market Participants
  • 9.2. Company Categorization
  • 9.3. Company Heat Map Analysis
  • 9.4. Company Profiles
    • 9.4.1. Avaya LLC
      • 9.4.1.1. Participant's Overview
      • 9.4.1.2. Financial Performance
      • 9.4.1.3. Product Benchmarking
      • 9.4.1.4. Recent Developments/ Strategic Initiatives
    • 9.4.2. Calabrio, Inc.
      • 9.4.2.1. Participant's Overview
      • 9.4.2.2. Financial Performance
      • 9.4.2.3. Product Benchmarking
      • 9.4.2.4. Recent Developments/ Strategic Initiatives
    • 9.4.3. CallMiner
      • 9.4.3.1. Participant's Overview
      • 9.4.3.2. Financial Performance
      • 9.4.3.3. Product Benchmarking
      • 9.4.3.4. Recent Developments/ Strategic Initiatives
    • 9.4.4. Qualtrics
      • 9.4.4.1. Participant's Overview
      • 9.4.4.2. Financial Performance
      • 9.4.4.3. Product Benchmarking
      • 9.4.4.4. Recent Developments/ Strategic Initiatives
    • 9.4.5. Genesys
      • 9.4.5.1. Participant's Overview
      • 9.4.5.2. Financial Performance
      • 9.4.5.3. Product Benchmarking
      • 9.4.5.4. Recent Developments/ Strategic Initiatives
    • 9.4.6. Hewlett Packard Enterprise Development LP
      • 9.4.6.1. Participant's Overview
      • 9.4.6.2. Financial Performance
      • 9.4.6.3. Product Benchmarking
      • 9.4.6.4. Recent Developments/ Strategic Initiatives
    • 9.4.7. inContact, Inc.
      • 9.4.7.1. Participant's Overview
      • 9.4.7.2. Financial Performance
      • 9.4.7.3. Product Benchmarking
      • 9.4.7.4. Recent Developments/ Strategic Initiatives
    • 9.4.8. NICE
      • 9.4.8.1. Participant's Overview
      • 9.4.8.2. Financial Performance
      • 9.4.8.3. Product Benchmarking
      • 9.4.8.4. Recent Developments/ Strategic Initiatives
    • 9.4.9. Verint Systems Inc.'
      • 9.4.9.1. Participant's Overview
      • 9.4.9.2. Financial Performance
      • 9.4.9.3. Product Benchmarking
      • 9.4.9.4. Recent Developments/ Strategic Initiatives