语音分析市场 - 全球产业规模、份额、趋势、机会及预测（按组件、部署模式、组织规模、应用、最终用户、地区和竞争格局划分），2021-2031年

全球语音分析市场预计将从2025年的58.5亿美元显着成长至2031年的136.8亿美元，复合年增长率（CAGR）达15.21%。这项技术透过自动化分析录音通话，提取客户需求、情绪和客服人员表现等信息，正被医疗保健和金融等行业迅速采用，以提升客户体验管理并确保严格遵守监管规定。此外，透过识别通话量根本原因来提高营运效率的需求也推动了这些解决方案的普及，使其需求区别于其他瞬息万变的技术趋势。

然而，该行业在资料隐私和保护敏感消费者资讯所需的复杂安全通讯协定方面面临严峻挑战。企业必须应对有关语音资料记录和处理的复杂法律体制，这会增加合规成本并延缓技术应用的普及。国际客户管理协会 (ICMI) 的数据显示，到 2024 年，66% 的客服中心领导者将支援采用人工智慧应用（包括语音分析）来优化运营，这表明儘管存在数据安全方面的挑战，他们仍然高度依赖这些技术。

市场驱动因素

先进人工智慧和机器学习演算法的融合正在为全球语音分析市场带来变革性影响，使企业能够自动转录和分析语音互动。这项技术能够帮助企业提取有关情感、意图和合规性的详细洞察，从而使客服中心能够从随机抽样转向全通话分析，并识别人工审核遗漏的模式。 HubSpot 于 2024 年 9 月发布的《2024 年服务现况报告》也印证了这一趋势，报告指出，65% 的客户体验负责人已在其营运中应用人工智慧来改善服务策略和工作流程。

同时，企业日益重视客户体验管理，力求将支援互动转化为长期客户维繫机会，进而推动市场成长。语音分析平台正被广泛采用，用于视觉化客户旅程并即时检测痛点，从而调整服务交付​​以满足消费者对速度和个人化的期望。 Salesforce 于销售团队年 5 月发布的《服务现况报告》显示，85% 的服务决策者期望其团队透过提升销售和客户维繫来提高收入贡献，这促使企业对精准的行为数据需求日益增长。此外，Zendesk 2024 年的一项调查发现，70% 的客户体验领导者计划在未来两年内将生成式人工智慧整合到互动环节中，以提升客户参与度。

市场挑战

资料隐私以及保护敏感消费者资讯所需的复杂安全通讯协定，对全球语音分析市场构成了重大障碍。随着企业业务的扩张，不同司法管辖区对语音资料录製和处理的法律体制日益严格且各不相同。这种复杂性迫使企业将大量资源投入合规而非创新，导致引进週期延长，潜在买家也因担心资料外洩带来的财务和声誉风险而犹豫不决。

因此，这些安全隐患直接阻碍了人工智慧技术的广泛应用，使其无法充分发挥潜力。人工智慧的热度很高，但实际应用率却很低，这就是这种影响的明显体现。根据客服中心管理协会 (CCMA) 预测，到 2024 年，约有 62% 的客服中心将不会使用语音分析解决方案。如此高的未采用率凸显了这样一个事实：儘管语音分析技术有望带来许多商业效益，但严格的消费者隐私要求却造成了摩擦，并严重阻碍了该领域的广泛发展。

市场趋势

随着客服中心越来越依赖人工客服处理自助服务无法解决的复杂交互，人们对自动化客服人员辅导和绩效游戏化的兴趣日益浓厚。随着日常咨询的自动化，剩余的对话需要客服人员展现更高的同理心，这也暴露了传统训练方法的限制。根据 Calabrio 于 2025 年 3 月发布的《2025 年客服中心现况报告》，59% 的企业无法提供持续的辅导以适应不断发展的 AI主导工作流程，这促使企业采用利用语音分析技术的智慧平台。这些平台提供即时行为指导和主动式人才培养。

同时，语音和文字分析在全通路分析领域的融合正在重塑市场格局，打破电话和数位互动之间的障碍。企业逐渐意识到，仅分析语音资料无法整体情况客户体验，因为消费者在交易过程中会无缝切换管道。根据 Invoca 于 2025 年 10 月发布的《2025 年呼叫转换产业基准报告》，数位行销活动中 35% 的来电将转化为合格的销售线索，凸显了线上互动和语音转换之间的相互依存关係。这一趋势正促使供应商开发整合分析解决方案，将基于文字的意图与语音情感相结合，从而优化整个互动生命週期。

目录

第一章概述

第二章调查方法

第三章执行摘要

第四章：客户评价

第五章 全球语音分析市场展望

• 市场规模及预测
  • 按金额
• 市占率及预测
  • 按组件（服务、解决方案）
  • 依部署类型（云端、本机部署）
  • 依公司规模（中小企业、大型企业）
  • 依应用领域（通话监控、客户经验管理、客服人员绩效监控、销售绩效管理、竞争情报分析、风险与合规管理、其他）
  • 按最终用户划分（银行、金融和保险业，政府和国防，零售和电子商务，医疗保健和生命科学，能源和公共产业，媒体和娱乐业，旅游和酒店业，IT和通讯业等）
  • 按地区
  • 按公司（2025 年）
• 市场地图

第六章：北美语音分析市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

第七章：欧洲语音分析市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

第八章：亚太地区语音分析市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

第九章：中东与非洲语音分析市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿拉伯聯合大公国
  • 南非

第十章：南美洲语音分析市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章 市场动态

• 司机
• 任务

第十二章 市场趋势与发展

• 併购
• 产品发布
• 最新进展

第十三章 全球语音分析市场：SWOT分析

第十四章 波特五力分析

• 产业竞争
• 新进入者的可能性
• 供应商电力
• 顾客权力
• 替代品的威胁

第十五章 竞争格局

• Verint Systems Inc.
• Avaya Inc.
• Micro Focus International PLC
• Genesys Telecommunications Laboratories Inc.
• CallMiner Inc.
• Nice Ltd.
• Raytheon BBN Technologies
• VoiceBase Inc.（LivePerson Inc.）
• OpenText Corporation
• Calabrio Inc.

第十六章 策略建议

第十七章：关于研究公司及免责声明

The Global Speech Analytics Market is projected to experience substantial growth, rising from USD 5.85 Billion in 2025 to USD 13.68 Billion by 2031, reflecting a CAGR of 15.21%. Defined as the automated process of analyzing recorded calls to extract insights regarding customer needs, sentiment, and agent performance, this technology is being adopted rapidly to enhance customer experience management and ensure strict regulatory compliance in sectors like healthcare and finance. Additionally, the drive to improve operational efficiency by identifying the root causes of call volumes supports the uptake of these solutions, distinguishing this demand from temporary technological trends.

However, the sector faces significant hurdles related to data privacy and the intricate security protocols necessary to safeguard sensitive consumer information. Organizations are required to navigate complex legal frameworks for recording and processing voice data, which can increase compliance costs and delay implementation. According to the International Customer Management Institute (ICMI), 66% of contact center leaders in 2024 expressed support for deploying AI applications, including speech analytics, to optimize operations, indicating a strong reliance on these technologies despite the challenges associated with data security.

Market Driver

The integration of advanced AI and machine learning algorithms acts as a transformative driver in the Global Speech Analytics Market, allowing organizations to automate the transcription and analysis of voice interactions. This technological capability facilitates the extraction of granular insights regarding sentiment, intent, and compliance, enabling contact centers to move from random sampling to analyzing 100% of calls to identify patterns that manual reviews would miss. Highlighting this trend, HubSpot's 'State of Service Report 2024' from September 2024 notes that 65% of customer experience leaders report their teams are already utilizing AI across operations to refine service strategies and workflows.

Concurrently, the rising emphasis on customer experience management propels market growth as businesses strive to turn support interactions into long-term retention opportunities. Speech analytics platforms are increasingly deployed to map customer journeys and detect friction points in real-time, aligning service delivery with consumer expectations for speed and personalization. Salesforce's 'State of Service' report from May 2024 reveals that 85% of service decision-makers expect their teams to contribute more to revenue through upselling and retention, driving the need for precise behavioral data. Furthermore, according to Zendesk in 2024, 70% of CX leaders plan to integrate generative AI into their touchpoints over the next two years to elevate engagement standards.

Market Challenge

Data privacy and the elaborate security protocols required to protect sensitive consumer information present a formidable barrier to the Global Speech Analytics Market. As organizations expand their operations, the legal frameworks governing voice data recording and processing become increasingly rigorous and varied across different jurisdictions. This complexity forces companies to direct substantial resources toward compliance rather than innovation, leading to extended implementation cycles and hesitation among potential buyers who fear the financial and reputational risks associated with data breaches.

As a result, these security concerns directly stall widespread adoption, preventing the technology from reaching its full potential. The impact is evident in deployment rates that lag behind the expressed interest in AI; according to the Call Centre Management Association (CCMA), nearly 62% of contact centers reported in 2024 that they do not utilize speech analytics solutions. This high non-adoption rate underscores that despite the promised operational benefits, the stringent requirements for protecting consumer privacy create friction that significantly hampers the broader expansion of the sector.

Market Trends

The focus on automated agent coaching and performance gamification is gaining momentum as contact centers increasingly rely on human agents for complex interactions that self-service options cannot resolve. With routine queries handled by automation, remaining conversations require higher levels of empathy, exposing a gap in traditional training methods. According to Calabrio's 'State of the Contact Centre 2025' report from March 2025, 59% of organizations fail to provide ongoing coaching to help agents adapt to these evolving AI-driven workflows, driving the adoption of intelligent platforms that use speech analytics to provide real-time behavioral guidance and active workforce development.

Simultaneously, the convergence of voice and text analytics for omnichannel insights is reshaping the market by removing silos between telephony and digital interactions. Businesses are realizing that analyzing voice data in isolation offers an incomplete view of the customer journey, as consumers fluidly switch channels during transactions. According to Invoca's 'Call Conversion Industry Benchmarks Report 2025' from October 2025, 35% of calls from digital marketing efforts resulted in qualified leads, highlighting the interdependence of online engagement and voice conversion. This trend compels vendors to develop unified analytics solutions that correlate text-based intent with voice sentiment to optimize the entire interaction lifecycle.

Key Market Players

• Verint Systems Inc.
• Avaya Inc.
• Micro Focus International PLC
• Genesys Telecommunications Laboratories Inc.
• CallMiner Inc.
• Nice Ltd.
• Raytheon BBN Technologies
• VoiceBase Inc. (LivePerson Inc.)
• OpenText Corporation
• Calabrio Inc.

Report Scope

In this report, the Global Speech Analytics Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Speech Analytics Market, By Component

• Service
• Solution

Speech Analytics Market, By Deployment Mode

• Cloud
• On-Premises

Speech Analytics Market, By Organization Size

• SMEs
• Large Enterprise

Speech Analytics Market, By Application

• Call Monitoring
• Customer Experience Management
• Agent Performance Monitoring
• Sales Performance Management
• Competitive Intelligence
• Risk and Compliance Management
• Others

Speech Analytics Market, By End-user

• BFSI
• Government & Defense
• Retail and eCommerce
• Healthcare and Life Sciences
• Energy and Utilities
• Media and Entertainment
• Travel and Hospitality
• Telecommunications and IT
• Others

Speech Analytics Market, By Region

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Speech Analytics Market.

Available Customizations:

Global Speech Analytics Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Speech Analytics Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Component (Service, Solution)
  • 5.2.2. By Deployment Mode (Cloud, On-Premises)
  • 5.2.3. By Organization Size (SMEs, Large Enterprise)
  • 5.2.4. By Application (Call Monitoring, Customer Experience Management, Agent Performance Monitoring, Sales Performance Management, Competitive Intelligence, Risk and Compliance Management, Others)
  • 5.2.5. By End-user (BFSI, Government & Defense, Retail and eCommerce, Healthcare and Life Sciences, Energy and Utilities, Media and Entertainment, Travel and Hospitality, Telecommunications and IT, Others)
  • 5.2.6. By Region
  • 5.2.7. By Company (2025)
• 5.3. Market Map

6. North America Speech Analytics Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Component
  • 6.2.2. By Deployment Mode
  • 6.2.3. By Organization Size
  • 6.2.4. By Application
  • 6.2.5. By End-user
  • 6.2.6. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Speech Analytics Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Component
      • 6.3.1.2.2. By Deployment Mode
      • 6.3.1.2.3. By Organization Size
      • 6.3.1.2.4. By Application
      • 6.3.1.2.5. By End-user
  • 6.3.2. Canada Speech Analytics Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Component
      • 6.3.2.2.2. By Deployment Mode
      • 6.3.2.2.3. By Organization Size
      • 6.3.2.2.4. By Application
      • 6.3.2.2.5. By End-user
  • 6.3.3. Mexico Speech Analytics Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Component
      • 6.3.3.2.2. By Deployment Mode
      • 6.3.3.2.3. By Organization Size
      • 6.3.3.2.4. By Application
      • 6.3.3.2.5. By End-user

7. Europe Speech Analytics Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Component
  • 7.2.2. By Deployment Mode
  • 7.2.3. By Organization Size
  • 7.2.4. By Application
  • 7.2.5. By End-user
  • 7.2.6. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Speech Analytics Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Component
      • 7.3.1.2.2. By Deployment Mode
      • 7.3.1.2.3. By Organization Size
      • 7.3.1.2.4. By Application
      • 7.3.1.2.5. By End-user
  • 7.3.2. France Speech Analytics Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Component
      • 7.3.2.2.2. By Deployment Mode
      • 7.3.2.2.3. By Organization Size
      • 7.3.2.2.4. By Application
      • 7.3.2.2.5. By End-user
  • 7.3.3. United Kingdom Speech Analytics Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Component
      • 7.3.3.2.2. By Deployment Mode
      • 7.3.3.2.3. By Organization Size
      • 7.3.3.2.4. By Application
      • 7.3.3.2.5. By End-user
  • 7.3.4. Italy Speech Analytics Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Component
      • 7.3.4.2.2. By Deployment Mode
      • 7.3.4.2.3. By Organization Size
      • 7.3.4.2.4. By Application
      • 7.3.4.2.5. By End-user
  • 7.3.5. Spain Speech Analytics Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Component
      • 7.3.5.2.2. By Deployment Mode
      • 7.3.5.2.3. By Organization Size
      • 7.3.5.2.4. By Application
      • 7.3.5.2.5. By End-user

8. Asia Pacific Speech Analytics Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Component
  • 8.2.2. By Deployment Mode
  • 8.2.3. By Organization Size
  • 8.2.4. By Application
  • 8.2.5. By End-user
  • 8.2.6. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Speech Analytics Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Component
      • 8.3.1.2.2. By Deployment Mode
      • 8.3.1.2.3. By Organization Size
      • 8.3.1.2.4. By Application
      • 8.3.1.2.5. By End-user
  • 8.3.2. India Speech Analytics Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Component
      • 8.3.2.2.2. By Deployment Mode
      • 8.3.2.2.3. By Organization Size
      • 8.3.2.2.4. By Application
      • 8.3.2.2.5. By End-user
  • 8.3.3. Japan Speech Analytics Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Component
      • 8.3.3.2.2. By Deployment Mode
      • 8.3.3.2.3. By Organization Size
      • 8.3.3.2.4. By Application
      • 8.3.3.2.5. By End-user
  • 8.3.4. South Korea Speech Analytics Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Component
      • 8.3.4.2.2. By Deployment Mode
      • 8.3.4.2.3. By Organization Size
      • 8.3.4.2.4. By Application
      • 8.3.4.2.5. By End-user
  • 8.3.5. Australia Speech Analytics Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Component
      • 8.3.5.2.2. By Deployment Mode
      • 8.3.5.2.3. By Organization Size
      • 8.3.5.2.4. By Application
      • 8.3.5.2.5. By End-user

9. Middle East & Africa Speech Analytics Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Component
  • 9.2.2. By Deployment Mode
  • 9.2.3. By Organization Size
  • 9.2.4. By Application
  • 9.2.5. By End-user
  • 9.2.6. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Speech Analytics Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Component
      • 9.3.1.2.2. By Deployment Mode
      • 9.3.1.2.3. By Organization Size
      • 9.3.1.2.4. By Application
      • 9.3.1.2.5. By End-user
  • 9.3.2. UAE Speech Analytics Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Component
      • 9.3.2.2.2. By Deployment Mode
      • 9.3.2.2.3. By Organization Size
      • 9.3.2.2.4. By Application
      • 9.3.2.2.5. By End-user
  • 9.3.3. South Africa Speech Analytics Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Component
      • 9.3.3.2.2. By Deployment Mode
      • 9.3.3.2.3. By Organization Size
      • 9.3.3.2.4. By Application
      • 9.3.3.2.5. By End-user

10. South America Speech Analytics Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Component
  • 10.2.2. By Deployment Mode
  • 10.2.3. By Organization Size
  • 10.2.4. By Application
  • 10.2.5. By End-user
  • 10.2.6. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Speech Analytics Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Component
      • 10.3.1.2.2. By Deployment Mode
      • 10.3.1.2.3. By Organization Size
      • 10.3.1.2.4. By Application
      • 10.3.1.2.5. By End-user
  • 10.3.2. Colombia Speech Analytics Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Component
      • 10.3.2.2.2. By Deployment Mode
      • 10.3.2.2.3. By Organization Size
      • 10.3.2.2.4. By Application
      • 10.3.2.2.5. By End-user
  • 10.3.3. Argentina Speech Analytics Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Component
      • 10.3.3.2.2. By Deployment Mode
      • 10.3.3.2.3. By Organization Size
      • 10.3.3.2.4. By Application
      • 10.3.3.2.5. By End-user

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Speech Analytics Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. Verint Systems Inc.
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Avaya Inc.
• 15.3. Micro Focus International PLC
• 15.4. Genesys Telecommunications Laboratories Inc.
• 15.5. CallMiner Inc.
• 15.6. Nice Ltd.
• 15.7. Raytheon BBN Technologies
• 15.8. VoiceBase Inc. (LivePerson Inc.)
• 15.9. OpenText Corporation
• 15.10. Calabrio Inc.

16. Strategic Recommendations

17. About Us & Disclaimer