全球知识管理软件市场（2022-2028）：按类型、部署类型、公司规模、最终用户分列的规模、份额、增长分析和预测

Global Knowledge Management Software Market Size, Share, Growth Analysis, By Type, By Deployment Type, By Enterprise Size, By End-user - Industry Forecast 2022-2028

出版日期: 2022年10月02日 | 出版商:

SkyQuest | 英文 165 Pages | 商品交期: 3-5个工作天内

价格

简介目录

全球知识管理软件市场预计将从 2021 年的 234.5 亿美元增长到 2028 年的 588.1 亿美元，预测期内復合年增长率为 12.5%。

全球知识管理软件市场受到不断增长的需求的推动，尤其是对客户保留率和满意度的需求。组织需要快速简便的解决方案来识别、收集和传播大量信息。该软件的许多好处，例如更好的管理、更好的客户满意度、更快的电话呼叫和更快的培训，也促进了它的日益流行。

在这份报告中，我们研究了全球知识管理软件市场，提供了市场概况、市场各种影响因素分析、技术和创新趋势、市场规模的转变和预测，以及每个细分市场的细分及地区、竞争格局、主要企业概况等。

内容

执行摘要

母市场分析

市场概览
市场规模
市场动态
司机
机会
约束因素
任务
主要市场洞察
技术分析
价格分析
供应链分析
价值链分析
市场生态系统
知识产权分析
贸易分析
启动分析
原材料分析
创新矩阵
管道产品分析
宏观经济指标
主要投资分析
关键成功因素
竞争程度
市场动态和前景
市场动态
司机
机会
约束因素
任务
监管状况
波特的分析
Skyquest 对未来颠覆的特别洞察

全球知识管理软件市场，按类型

市场概览
移动设备：Android 原生
移动设备：iOS 原生
其他
全球知识管理软件市场，按部署类型
市场概览
基于云
混合型
本地
全球知识管理软件市场：按公司规模分类
市场概览
中小企业
大公司
全球知识管理软件市场：按最终用户分类
市场概览
BFSI
政府/国防
医药
IT/通讯
製造业
其他
全球知识管理软件市场，按地区
市场概览
北美
欧洲
亚太地区
拉丁美洲
中东和非洲
竞争格局
前 5 家公司的比较
主要公司的市场定位
各大公司的招聘策略
关键成功策略
最近的市场活动
主要公司的市场份额
主要公司简介
Freshworks Inc.
Atlassian Corporation Plc
Exo Platform
Bitrix24 Inc.
ProProfs
IBM Corporation
SAP SE
Zoho Corporation Pvt Ltd.
Oracle Corporation
Capgemini SE
SkyPrep Inc.
Lucidea
Egain Corporation
Upland Software Inc.
Zendesk Inc.

简介目录

Product Code: SQSG45E2035

Global Knowledge Management Software Market was valued to be USD 23.45 billion in 2021, and it is expected to reach USD 58.81 billion by 2028 at a CAGR of 12.5% over the forecast period (2022 -2028).

KM software, or knowledge management software, is a specialized type of corporate content management software that enables organizations to store, retrieve, and share information easily within their internal systems. This software helps organizations streamline their information access and flow across different file types, including audio-video files, presentations, and documents. By creating a centralized information repository, KM software helps organizations break down traditional silos and improve operational efficiency. Advanced features like file edit history, access management, and content editing capabilities are also available in many KM software packages.

The global knowledge management software market is driven by the growing demand for customer retention and satisfaction, among other factors. Organizations need quick and easy solutions to recognize, collect, and disseminate vast amounts of information. The software's many benefits, including better governance, higher customer satisfaction, quicker call handling, and faster training, are also contributing to its rising popularity. Furthermore, investments in technology, end-use industries, rapid digitization, and the need for content management are driving the market's expansion.

As software technology continues to evolve, the potential for market participants to profit from knowledge management software is expected to increase during the projection period.

Segments covered in report

The Global Knowledge Management Software Market is segmented based on type, deployment type, enterprise size, end-user and region. Based on Type, Knowledge Management Software Market is categorized into Mobile - Android Native, Mobile - iOS Native, and Other. Based on Deployment Type, Knowledge Management Software Market is categorized into Cloud based, Hybrid and On-premise. Based on Enterprise Size, Knowledge Management Software Market is categorized into Small & Medium Enterprises and Large Enterprises. Based on End-user, it is categorized into Government & Defense, Manufacturing, BFSI, Pharmaceuticals and Others. Based on region, Knowledge Management Software Market is categorized into North America, Europe, Asia Pacific, The Middle East and Africa, and Latin America.

Drivers

Adopting customer-oriented business practices is a highly effective way for businesses to create customer-centric environments. By implementing knowledge management, businesses can improve their relationships with key clients, leading to loyal customers and a competitive advantage. Additionally, the knowledge and expertise gained from customer relationship management (CRM) can help organizations generate fresh ideas and offer improved and innovative services. The relationship between knowledge management practices and CRM is strengthened by the crucial element of customer knowledge. This knowledge allows businesses to personalize their products, services, and overall customer relationships, resulting in increased satisfaction and financial profitability. A comprehensive knowledge management system can provide significant support to businesses in achieving these outcomes.

Restrains

The market growth of knowledge management software is impeded by operational challenges associated with software. Organizations demand essential features to cater to their specific requirements, and personalized customer service interactions are crucial. Vendors are required to deliver customized software solutions to meet diverse application needs, which can pose obstacles in terms of speedy support solutions and reduced service volume. These operational difficulties can have repercussions on the calibration process, ultimately leading to unfavorable impacts on market growth during the projected period.

Trend

As the field of information systems evolves, there is a greater opportunity for the adoption of knowledge management practices. Digital technologies such as data mining, analytics, data visualization, and storage have facilitated the integration of interconnected systems, leading to improved benefits for businesses and customers alike. Additionally, these technological advancements have spurred research into how emerging innovations can enhance knowledge management processes both within and outside of an organization's boundaries.