自助服务亭市场规模、份额、成长分析（按组件、按行业垂直、按类型、按位置、按最终用途、按地区）- 2025 年至 2032 年行业预测

2023 年全球自助服务亭市场规模为 137 亿美元，预计将从 2024 年的 146.5 亿美元成长到 2032 年的 249.8 亿美元，预测期内（2025-2032 年）的复合年增长率为 6.9%。

自助服务亭市场是由各行业日益普及的自助服务技术所驱动的。对非接触式付款和改进的购买体验的需求导致零售、交通、医疗保健、快餐店等领域的自助服务终端采用量激增。这些自助服务亭透过减少等待时间和简化流程，有效地提高了客户满意度。已开发国家利用自动化、数位付款和客户参与解决方案的自助服务采用率显着上升。人工智慧、虚拟实境和增强智慧领域的创新正在提高这些自助服务亭的效率和易用性。製造商专注于透过提供全面的硬体和软体解决方案来改善消费者体验，这表明自动化和节省时间的措施对于未来的市场扩展仍然至关重要。

目录

介绍

• 调查目的
• 研究范围
• 定义

调查方法

• 资讯采购
• 二次资料和一次资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 全球市场展望
• 供需趋势分析
• 细分机会分析

市场动态与展望

• 市场概览
• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制与挑战
• 波特的分析

关键市场考察

• 关键成功因素
• 竞争程度
• 主要投资机会
• 市场生态系统
• 市场吸引力指数（2024年）
• PESTEL分析
• 总体经济指标
• 价值链分析
• 定价分析

自助服务亭市场规模（依组件划分）及复合年增长率（2025-2032）

• 市场概览
• 硬体
  • 萤幕
  • 印表机
  • 其他的
• 软体
  • Windows
  • Android
  • Linux
  • 其他（iOS 等）
• 服务
  • 整合与部署
  • 託管服务

自助服务亭市场规模（按垂直产业和复合年增长率） (2025-2032)

• 市场概览
• 自动提款机（ATM）
• 零售自助结帐系统亭
• 自助服务亭
• 自动贩卖机
• 食品亭
• 饮料亭
• 停车亭

自助服务亭市场规模（按类型及复合年增长率）（2025-2032）

• 市场概览
• 报到
• 赌场
• 业务
• 票务
• 自助点餐
• 其他的

自助服务亭市场规模（依地区划分）及复合年增长率（2025-2032）

• 市场概览
• 室内的
• 户外的

自助服务亭市场规模（依最终用途和复合年增长率） (2025-2032)

• 市场概览
• BFSI
• 零售
• 饮食
• 卫生保健
• 政府
• 旅行和旅游
• 其他的

自助服务亭市场规模（按地区）及复合年增长率（2025-2032）

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲
• 中东和非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争资讯

• 前五大公司对比
• 主要企业市场定位（2024年）
• 主要市场参与者所采取的策略
• 近期市场趋势
• 公司市场占有率分析（2024年）
• 主要企业简介
  • 公司详情
  • 产品系列分析
  • 公司分部份额分析
  • 收益与前一年同期比较对比（2022-2024 年）

主要企业简介

• NCR Voyix（USA）
• Diebold Nixdorf, Incorporated（USA）
• KIOSK Information Systems（USA）
• Advantech Co., Ltd.（Taiwan）
• Meridian Kiosks LLC（USA）
• Olea Kiosks, Inc.（USA）
• Embross Group（Canada）
• REDYREF Interactive Kiosks（USA）
• GLORY LTD.（Japan）
• Fuji Electric Co., Ltd.（Japan）
• GRGBanking（China）
• Frank Mayer and Associates, Inc.（USA）
• Advanced Kiosks（USA）
• SlabbKiosks（USA）
• Source Technologies（USA）
• Wentworth Laboratories, Inc.（USA）
• Aksor SAS（France）
• Azkoyen SA（Spain）
• Pyramid Computer GmbH（Germany）

结论和建议

Global Self-Service Kiosk Market size was valued at USD 13.7 billion in 2023 and is poised to grow from USD 14.65 billion in 2024 to USD 24.98 billion by 2032, growing at a CAGR of 6.9% during the forecast period (2025-2032).

The self-service kiosk market is experiencing significant growth fueled by the increasing adoption of self-service technologies across various sectors. The demand for contactless payments and enhanced purchasing experiences has led to a surge in the deployment of self-service terminals in retail, transportation, healthcare, and quick-service restaurants. These kiosks effectively improve customer satisfaction by reducing wait times and streamlining processes. Developed nations are witnessing a notable rise in self-service adoption, leveraging automation, digital payments, and customer engagement solutions. Innovations in artificial intelligence, virtual reality, and augmented reality are enhancing the efficacy and user-friendliness of these kiosks. Manufacturers focus on improving consumer experiences by providing comprehensive hardware and software solutions, suggesting that automation and time-saving measures will remain pivotal for future market expansion.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Self-Service Kiosk market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Self-Service Kiosk Market Segments Analysis

Global Self-Service Kiosk Market is segmented by Component, Vertical, Type, Location, End Use and region. Based on Component, the market is segmented into Hardware, Software and Service. Based on Vertical, the market is segmented into Automated Teller Machines (ATMs), Retail Self-Checkout Kiosks, Self-Service Kiosks, Vending Kiosks, Food Kiosks, Beverage Kiosks and Parking Kiosks. Based on Type, the market is segmented into Check-in, Casino, Banking, Ticketing, Self-order and Others. Based on Location, the market is segmented into Indoor and Outdoor. Based on End Use, the market is segmented into BFSI, Retail, Food & Beverage, Healthcare, Government, Travel and Tourism and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Self-Service Kiosk Market

The global self-service kiosk market is significantly fueled by the rising consumer inclination toward self-service solutions and contactless transactions. Various sectors, including retail, hospitality, healthcare, and transportation, are increasingly adopting kiosks to enhance operational efficiency, improve customer satisfaction, and minimize wait times. This trend has been further accelerated by the desire to reduce human interaction and offer hygienic, safe service alternatives in response to changing consumer preferences. As organizations strive to meet these demands, the implementation of self-service kiosks continues to evolve, making them a vital component in modern business strategies aimed at optimizing service delivery and enhancing user experience.

Restraints in the Global Self-Service Kiosk Market

The global self-service kiosk market faces significant restraints due to concerns surrounding the management of sensitive user data, including credit card information and personal details, which heighten the risk of data breaches and unauthorized access. Companies must navigate the complexities and expenses related to implementing robust security measures, encryption protocols, and adherence to data protection regulations. This challenge is particularly pronounced in sectors dealing with financial transactions and healthcare applications, where the stakes are high, attracting potential threats and increasing the necessity for comprehensive security solutions. Consequently, these factors can inhibit market growth and deter potential investment in self-service kiosk technology.

Market Trends of the Global Self-Service Kiosk Market

The global self-service kiosk market is experiencing a significant trend toward the integration of biometric authentication, driven by heightened security and privacy concerns. This technology, featuring facial recognition, fingerprint scanning, and retina scanning, is becoming essential in sectors such as banking, healthcare, and retail, where secure user identification is paramount. As businesses seek to enhance customer experience and streamline operations, biometric systems offer a safe and convenient alternative to conventional methods like passwords and PINs. This shift not only promotes faster, non-contact transactions but also addresses consumer demand for improved security measures, positioning biometric-enabled kiosks as a key growth driver in the market.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Self-Service Kiosk Market Size by Component & CAGR (2025-2032)

• Market Overview
• Hardware
  • Display
  • Printer
  • Others
• Software
  • Windows
  • Android
  • Linux
  • Others (iOS, Others)
• Service
  • Integration and Deployment
  • Managed Services

Global Self-Service Kiosk Market Size by Vertical & CAGR (2025-2032)

• Market Overview
• Automated Teller Machines (ATMs)
• Retail Self-Checkout Kiosks
• Self-Service Kiosks
• Vending Kiosks
• Food Kiosks
• Beverage Kiosks
• Parking Kiosks

Global Self-Service Kiosk Market Size by Type & CAGR (2025-2032)

• Market Overview
• Check-in
• Casino
• Banking
• Ticketing
• Self-order
• Others

Global Self-Service Kiosk Market Size by Location & CAGR (2025-2032)

• Market Overview
• Indoor
• Outdoor

Global Self-Service Kiosk Market Size by End Use & CAGR (2025-2032)

• Market Overview
• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel and Tourism
• Others

Global Self-Service Kiosk Market Size & CAGR (2025-2032)

• North America (Component, Vertical, Type, Location, End Use)
  • US
  • Canada
• Europe (Component, Vertical, Type, Location, End Use)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Vertical, Type, Location, End Use)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Vertical, Type, Location, End Use)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Vertical, Type, Location, End Use)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• NCR Voyix (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Diebold Nixdorf, Incorporated (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KIOSK Information Systems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advantech Co., Ltd. (Taiwan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Meridian Kiosks LLC (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Olea Kiosks, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Embross Group (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• REDYREF Interactive Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GLORY LTD. (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fuji Electric Co., Ltd. (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GRGBanking (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Frank Mayer and Associates, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advanced Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SlabbKiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Source Technologies (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wentworth Laboratories, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Aksor SAS (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Azkoyen SA (Spain)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pyramid Computer GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations