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全球数位业务支持系统市场：到 2028 年的预测-按组件、公司规模、部署类型、最终用户和地区分析
市场调查报告书
商品编码
1218826

全球数位业务支持系统市场：到 2028 年的预测-按组件、公司规模、部署类型、最终用户和地区分析

Digital Business Support System Market Forecasts to 2028 - Global Analysis By Component, Enterprise Size, Deployment Type, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 175+ Pages | 商品交期: 2-3个工作天内

价格

根据 Stratistics MRC 的数据，2022 年全球数字业务支持系统市场规模将达到 48 亿美元，预计到 2028 年将达到 107 亿美元，预测期内预计将以 CAGR 增长 14.2%。

数位业务支持系统是一种平台或解决方案，可为公司提供监控和业务优势。 业务支持系统包括订单接受、付款查询、企业客户的收入管理等。 该系统为公司提供各种其他运营管理辅助营销见解、业务运营见解，使他们能够就产品发布和市场成本做出明智的业务决策。

市场动态

促进因素

在线交易增加

电子商务产品、计费和管理的发展，以及服务于各个行业的门户网站的兴起，正在对市场产生积极的影响。 数位化正在推动采用最新技术来了解客户生命週期，从订单到计费到销售再到收入管理。 在线交易的增加、多种移动设备的使用、电信行业数位化趋势的增加等正在推动市场的增长。

抑制因素

数据安全和隐私问题

有关员工和雇主的所有信息都以数位方式存储在公司的工作平台上，引发了对隐私和安全的担忧。 网路犯罪分子正处于高峰期，儘管公司采取了所有安全措施，但为员工提供安全可靠的环境变得越来越困难。 因此，这些因素制约了市场的增长。

机会

技术进步

此外，电信市场越来越多地采用传统业务支持、新产品发布以及电子商务领域的增长预计会在市场上创造有利可图的机会。 支持创新和个性化服务、集中目录管理、支持现代用例等是推动市场增长的因素。

威胁

安装成本高

随着业务流程变得越来越复杂，并且集成了最新的业务支持系统，系统实施变得既费时又费钱。 除了实施成本，数位化业务支持系统的复杂性以及传统和现代业务支持系统的日益融合是阻碍市场扩张的主要挑战。

COVID-19 的影响

COVID-19 大流行严重影响了全球大多数行业。 此外，多个国家实施封锁并限制非必需品和资源的流动，扰乱了供应链。 全球经济整体面临的一个主要挑战是在封锁、社会疏远和其他挑战中保持业务连续性。

服务部门预计在预测期内将成为最大的部门

由于越来越多地采用基于云的业务支持系统解决方案以及对相关服务的需求不断增加，预计服务行业将实现利润丰厚的增长。 这有助于降低成本、增加总收入并提高业务绩效。 因此，这些点正在推动该部门的增长。

公共云端部分的复合年增长率预计在预测期内最高。

由于公共云端提供的功能，公共云端部分预计在预测期内以最快的复合年增长率增长。 共享云基础架构允许多个用户通过 Internet 进行通信，促进连接，降低服务器维护成本，并随着技术的进步实现更快的服务推出。随着云端计算及其服务在 IT 行业中的重要性增加，云端计算市场也在显着增长。

市场份额最高的地区

由于对融合计费系统的需求不断增长，预计亚太地区在预测期内将占据最大的市场份额。 在印度、日本和中国等亚洲国家，基于云的服务的采用和电信行业的大流行后繁荣将创造更多的收入机会。 企业机构的技术创新和基础设施改进以及信息技术服务的增长也在推动市场。

复合年增长率最高的地区

由于引入了客户管理和发票管理，预计北美在预测期内将实现最高的复合年增长率。 在北美，IT基础设施发达，研发投入不断增加，为新技术的发展做出了贡献，大公司的存在感也在增加。 这些因素正在推动该地区的增长。

主要发展

2022 年 12 月，凯捷宣布进入道琼斯可持续发展指数 (DJSI) 欧洲。 DJSI 使用 20 项环境、社会和治理 (ESG) 标准衡量选定公司的绩效，范围从气候战略、商业道德、创新管理、人才吸引和保留到社会报告。

2022 年 9 月，诺基亚宣布将加强其在安全、自动化和货币化等领域的软件组合，并将该组合与 AI 捆绑在一起，旨在更好地响应客户需求并扩大潜在市场。

本报告的内容

  • 评估区域和国家级细分市场的市场份额
  • 向新进入者提出战略建议
  • 包括 2020 年、2021 年、2022 年、2025 年和 2028 年的市场数据。
  • 涵盖市场趋势（市场促进因素、促进因素、机遇、威胁、挑战、投资机会、建议）
  • 根据市场预测在关键业务领域提出战略建议
  • 竞争格局映射主要共同趋势
  • 公司简介，包括详细的战略、财务状况和近期发展
  • 映射最新技术进步的供应链趋势

免费定制服务

订阅此报告的客户将免费获得以下自定义选项之一

  • 公司简介
    • 其他市场参与者的综合概况（最多 3 家公司）
    • 主要参与者的 SWOT 分析（最多 3 家公司）
  • 区域细分
    • 根据客户要求对主要国家/地区的市场进行估算、预测和復合年增长率（注意：基于可行性检查。）
  • 竞争基准
    • 根据产品组合、地域分布和战略联盟对主要参与者进行基准测试

目次

第 1 章执行摘要

第 2 章前言

  • 概览
  • 利益相关者
  • 调查范围
  • 调查方法
    • 数据挖掘
    • 数据分析
    • 数据验证
    • 研究方法
  • 调查来源
    • 主要研究资讯来源
    • 二次研究资讯来源
    • 假设

第 3 章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • COVID-19 的影响

第 4 章波特五力分析

  • 供应商的议价能力
  • 买家的议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第 5 章全球数位业务支持系统市场：按组件分类

  • 服务
    • 託管服务
    • 专业服务
  • 解决方案
    • 销售管理
    • 产品管理
    • 合作伙伴管理
    • 收入和账单管理
    • 营销管理
    • 渠道管理
    • 客户管理

第 6 章全球数位业务支持系统市场：按公司规模分类

  • 大企业
  • 中小企业

第 7 章全球数位业务支持系统市场：按部署类型

  • 私有云端
  • 混合云端
  • 公共云端

第 8 章全球数位业务支持系统市场：按最终用户分类

  • 农业
  • 製造业
  • 银行、金融服务和保险 (BFSI)
  • 零售和消费品
  • IT 与电信
  • 医疗保健
  • 汽车
  • 政府
  • 金融业务
  • 媒体和娱乐

第 9 章全球数位业务支持系统市场：按地区

  • 北美
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 意大利
    • 法国
    • 西班牙
    • 其他欧洲
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳大利亚
    • 新西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 其他南美洲
  • 中东和非洲
    • 沙特阿拉伯
    • 阿拉伯联合酋长国
    • 卡塔尔
    • 南非
    • 其他中东地区

第 10 章主要发展

  • 合同、伙伴关係、协作和合资企业
  • 收购与合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第 11 章公司简介

  • Capgemini SE
  • Accenture Plc
  • Huawei Technologies Co., Ltd.
  • Infosys Limited
  • IBM Corporation
  • Nokia Corporation
  • Oracle Corporation
  • Tata Consultancy Services Ltd.
  • Amdocs Ltd.
  • CSG Systems International, Inc.
  • Mahindra Comviva
  • Sigma Software
  • Optiva, Inc.
  • Comviva Technologies Limited
  • BearingPoint
  • Cerillion
  • Sterlite Tech
  • NetCracker Technology Corporation
  • ZTE Corporation
  • Comarch SA
Product Code: SMRC22362

According to Stratistics MRC, the Global Digital Business Support System Market is accounted for $4.8 billion in 2022 and is expected to reach $10.7 billion by 2028 growing at a CAGR of 14.2% during the forecast period. Digital business support system is a type of platform or solution which provides monitoring and operational benefits to the business enterprises. Business support system includes taking of orders, payment related queries and revenue management of the customers of the businesses. The system provides marketing insights, business operation insights among various other operation management aids to the enterprises enabling them to make informed business decisions regarding the product launches and market expenses.

Market Dynamics:

Driver:

Rise in online transactions

The development of ecommerce products, billing & management, and rising web portals providing services in various industries have positively influenced the market. Digitalization supports adoption of newest technologies to know customer lifecycle from ordering, billing to sales and revenue management. Rising online transactions and use of multiple mobile devices, rising digitization trend in the telecom industry are the factors fueling the growth of the market.

Restraint:

Data security and privacy concerns

All the information about employees and employers is stored on the company's work platform digitally, privacy and security concerns rise. Nowadays, cybercriminals are at their peak, making it increasingly difficult for the company to provide a safe and secure environment for its employees despite all the safety measures they have taken. Thus, these factors are restraining the growth of the market.

Opportunity:

Technological advancements

Furthermore, increase in adoption of traditional business support in the telecom market, new product launches, and growth in the e-commerce sector are expected to create lucrative opportunities for the market. Enabling innovative and personalized offerings, centralizing catalog management, enabling modern use cases are the factors propelling the growth of the market.

Threat:

High cost for implementation

As business processes become increasingly complex and modern business support systems are integrated, it is a time consuming and expensive process to implement the system. The implementation costs as well as the complexity of the digital business support system, the increasing integration of traditional and modern business support system are the main challenges hindering the market expansion.

COVID-19 Impact

The COVID-19 pandemic has severely affected almost all industries across the globe. Further, lockdown enforcements and restrictions on movement of non-essential goods as well as resources in various countries have disrupted the supply chain. The major challenge for the entire global economy is to sustain the business continuity amidst lockdown, social distancing, and other challenges.

The services segment is expected to be the largest during the forecast period

The services segment is estimated to have a lucrative growth, due to the increasing adoption of cloud based business support system solutions and increased demand for associated services. It helps reducing costs, increasing overall revenue and also enhancing the business performance. Hence, these are the aspects fueling the growth of the segment.

The public cloud segment is expected to have the highest CAGR during the forecast period

The public cloud segment is anticipated to witness the fastest CAGR growth during the forecast period, due to facilities provides by the public cloud. By sharing the cloud infrastructure, multiple users can communicate over the internet, facilitating easier connectivity, reducing server maintenance costs, and deploying services more quickly as technology advances. As cloud computing and its services have become increasingly important in the IT industry, the market for has grown significantly.

Region with largest share:

Asia Pacific is projected to hold the largest market share during the forecast period owing to the rising demand for convergent billing system. Adoption of cloud-based services and booming telecommunications sector after the pandemic in Asian countries such as India, Japan, and China are likely to generate more revenue opportunities. Innovations and improved infrastructure for establishing businesses and growth in information & technology services are also driving the market.

Region with highest CAGR:

North America is projected to have the highest CAGR over the forecast period, owing to the adoption of customer management, and bill management. Rising well-developed IT infrastructure and increasing investment in R&D activities which is contributing to development of new technologies, and rising presence of major players operating in this region. Therefore, these factors are boosting the expansion of the region.

Key players in the market

Some of the key players profiled in the Digital Business Support System Market include Capgemini SE, Accenture Plc, Huawei Technologies Co., Ltd., Infosys Limited, IBM Corporation, Nokia Corporation, Oracle Corporation, Tata Consultancy Services Ltd., Amdocs Ltd., CSG Systems International, Inc., Mahindra Comviva, Sigma Software, Optiva, Inc., Comviva Technologies Limited, BearingPoint, Cerillion, Sterlite Tech, NetCracker Technology Corporation, ZTE Corporation and Comarch SA.

Key Developments:

In December 2022, Capgemini announced its admission to the Dow Jones Sustainability Index (DJSI) Europe. The DJSI measure the performance of companies selected using 20 environmental, social and governance (ESG) criteria - spanning Climate Strategy, Business Ethics, Innovation Management, through to Talent Attraction & Retention and social reporting.

In September 2022, Nokia announced that it is strengthening its software portfolio in the areas of security, automation, and monetization, with AI binding the portfolio together, in order to better meet its customer needs and expand footprint in its addressable market.

Components Covered:

  • Services
  • Solutions

Enterprise Sizes Covered:

  • Large Enterprises
  • Small and Medium Enterprises

Deployment Types Covered:

  • Private Cloud
  • Hybrid Cloud
  • Public Cloud

End Users Covered:

  • Agriculture
  • Manufacturing
  • Banking, Financial Services and Insurance (BFSI)
  • Retail and Consumer Goods
  • IT & Telecom
  • Healthcare
  • Automotive
  • Government
  • Financial Services
  • Media and Entertainment

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2020, 2021, 2022, 2025, and 2028
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Digital Business Support System Market, By Component

  • 5.1 Introduction
  • 5.2 Services
    • 5.2.1 Managed Services
    • 5.2.2 Professional Services
  • 5.3 Solutions
    • 5.3.1 Sales Management
    • 5.3.2 Product Management
    • 5.3.3 Partner Management
    • 5.3.4 Revenue and Billing Management
    • 5.3.5 Marketing Management
    • 5.3.6 Channel Management
    • 5.3.7 Customer Management

6 Global Digital Business Support System Market, By Enterprise Size

  • 6.1 Introduction
  • 6.2 Large Enterprises
  • 6.3 Small and Medium Enterprises

7 Global Digital Business Support System Market, By Deployment Type

  • 7.1 Introduction
  • 7.2 Private Cloud
  • 7.3 Hybrid Cloud
  • 7.4 Public Cloud

8 Global Digital Business Support System Market, By End User

  • 8.1 Introduction
  • 8.2 Agriculture
  • 8.3 Manufacturing
  • 8.4 Banking, Financial Services and Insurance (BFSI)
  • 8.5 Retail and Consumer Goods
  • 8.6 IT & Telecom
  • 8.7 Healthcare
  • 8.8 Automotive
  • 8.9 Government
  • 8.10 Financial Services
  • 8.11 Media and Entertainment

9 Global Digital Business Support System Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Capgemini SE
  • 11.2 Accenture Plc
  • 11.3 Huawei Technologies Co., Ltd.
  • 11.4 Infosys Limited
  • 11.5 IBM Corporation
  • 11.6 Nokia Corporation
  • 11.7 Oracle Corporation
  • 11.8 Tata Consultancy Services Ltd.
  • 11.9 Amdocs Ltd.
  • 11.10 CSG Systems International, Inc.
  • 11.11 Mahindra Comviva
  • 11.12 Sigma Software
  • 11.13 Optiva, Inc.
  • 11.14 Comviva Technologies Limited
  • 11.15 BearingPoint
  • 11.16 Cerillion
  • 11.17 Sterlite Tech
  • 11.18 NetCracker Technology Corporation
  • 11.19 ZTE Corporation
  • 11.20 Comarch SA

List of Tables

  • 1 Global Digital Business Support System Market Outlook, By Region (2020-2028) ($MN)
  • 2 Global Digital Business Support System Market Outlook, By Component (2020-2028) ($MN)
  • 3 Global Digital Business Support System Market Outlook, By Services (2020-2028) ($MN)
  • 4 Global Digital Business Support System Market Outlook, By Managed Services (2020-2028) ($MN)
  • 5 Global Digital Business Support System Market Outlook, By Professional Services (2020-2028) ($MN)
  • 6 Global Digital Business Support System Market Outlook, By Solutions (2020-2028) ($MN)
  • 7 Global Digital Business Support System Market Outlook, By Sales Management (2020-2028) ($MN)
  • 8 Global Digital Business Support System Market Outlook, By Product Management (2020-2028) ($MN)
  • 9 Global Digital Business Support System Market Outlook, By Partner Management (2020-2028) ($MN)
  • 10 Global Digital Business Support System Market Outlook, By Revenue and Billing Management (2020-2028) ($MN)
  • 11 Global Digital Business Support System Market Outlook, By Marketing Management (2020-2028) ($MN)
  • 12 Global Digital Business Support System Market Outlook, By Channel Management (2020-2028) ($MN)
  • 13 Global Digital Business Support System Market Outlook, By Customer Management (2020-2028) ($MN)
  • 14 Global Digital Business Support System Market Outlook, By Enterprise Size (2020-2028) ($MN)
  • 15 Global Digital Business Support System Market Outlook, By Large Enterprises (2020-2028) ($MN)
  • 16 Global Digital Business Support System Market Outlook, By Small and Medium Enterprises (2020-2028) ($MN)
  • 17 Global Digital Business Support System Market Outlook, By Deployment Type (2020-2028) ($MN)
  • 18 Global Digital Business Support System Market Outlook, By Private Cloud (2020-2028) ($MN)
  • 19 Global Digital Business Support System Market Outlook, By Hybrid Cloud (2020-2028) ($MN)
  • 20 Global Digital Business Support System Market Outlook, By Public Cloud (2020-2028) ($MN)
  • 21 Global Digital Business Support System Market Outlook, By End User (2020-2028) ($MN)
  • 22 Global Digital Business Support System Market Outlook, By Agriculture (2020-2028) ($MN)
  • 23 Global Digital Business Support System Market Outlook, By Manufacturing (2020-2028) ($MN)
  • 24 Global Digital Business Support System Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2020-2028) ($MN)
  • 25 Global Digital Business Support System Market Outlook, By Retail and Consumer Goods (2020-2028) ($MN)
  • 26 Global Digital Business Support System Market Outlook, By IT & Telecom (2020-2028) ($MN)
  • 27 Global Digital Business Support System Market Outlook, By Healthcare (2020-2028) ($MN)
  • 28 Global Digital Business Support System Market Outlook, By Automotive (2020-2028) ($MN)
  • 29 Global Digital Business Support System Market Outlook, By Government (2020-2028) ($MN)
  • 30 Global Digital Business Support System Market Outlook, By Financial Services (2020-2028) ($MN)
  • 31 Global Digital Business Support System Market Outlook, By Media and Entertainment (2020-2028) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.