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市场调查报告书
商品编码
1383373
2030 年医疗保健虚拟助理市场预测:按产品、技术、最终用户和地区进行的全球分析Healthcare Virtual Assistant Market Forecasts to 2030 - Global Analysis By Product (Smart Speakers, Chatbots and Other Products), Technology, End User and By Geography |
根据 Stratistics MRC 的数据,2023 年全球医疗保健虚拟助理市场规模为 9.331 亿美元,预计在预测期内年复合成长率为 32.4%,到 2030 年将达到 66.553 亿美元。
虚拟助理,也称为数位助理或AI助理,是一种能够理解用户的自然语言语音指令并执行任务的应用程式。这是一种软体代理,可以回应单一人的联络方式或指示来执行操作。这些正在医疗保健领域得到采用,以帮助将患者参与度提升到更高水平。这些助手提高了医疗保健服务的质量,并支持组织获取患者健康史、资料、保险资讯和其他记录分析。
根据 Anthem Insurance Companies, Inc. 2017 年 5 月发布的资料,大约 52% 的智慧型手机用户使用行动应用程式来收集健康资讯,26% 的医生报告患者使用应用程式。大约 93% 的医生相信行动应用程式可以改善护理服务的结果。
在医疗保健产业,人工智慧 (AI) 最常指的是使用软体和演算法来分析复杂的医疗资料,而无需人工直接参与。人工智慧技术的进步最近导致医疗保健领域的各种自然语言处理 (NLP) 应用程式的开发激增。在此背景下,医疗保健相关人员越来越多地关注人工智慧技术在各种应用中的潜力,这些应用有可能加速和增强医疗机构的临床和业务。这是市场扩张的原动力。
医疗保健虚拟助理的引入可以帮助部分解决新兴国家医疗保健基础设施不足的关键问题。这些地区经常面临合格卫生工作者短缺、获得卫生设施的机会有限以及资金不足以满足人民健康需求的问题。虚拟助理还可以帮助医护人员管理业务。在缺乏医护人员的贫穷国家,虚拟助理可以处理日常办公室任务。这些因素都阻碍了市场的成长。
行动平台和网路存取的扩展以及智慧型手机使用的增加极大地影响了聊天机器人的接受和使用。这确保了医疗保健服务范围的显着扩大以及增加使用这些服务的客户数量的可能性。智慧型装置上的虚拟助理和其他最尖端科技可以促进各个医疗保健产业参与者之间的重要对话,包括病患与医师的互动。因此,如果医疗专业人员和患者对智慧型手机的使用增加,市场预计将会扩大。
医疗保健虚拟助理的高实施成本是医疗保健产业的主要挑战。医疗保健组织应该投入时间并聘请合格的员工来客製化虚拟助理,以满足他们的独特需求。开发智慧的、上下文感知的虚拟助理可能成本相当高。医疗保健业务的复杂性、资料安全法规、客製化需求和持续维护要求是建立医疗保健虚拟助理成本高昂的主要原因,从而阻碍了市场成长。
COVID-19 的爆发对市场产生了积极影响。虚拟助理软体和应用程式的使用者数量不断增加是市场成长的促成因素。在大流行期间,虚拟助理协助与医生和其他医疗保健专业人员就一般健康和保健相关问题进行沟通。许多医疗保健专业人员透过电子方式对患者进行首次就诊,有助于避免不必要的住院并降低感染病毒的机会。
预计聊天机器人细分市场将在预测期内成为最大的细分市场。在医疗保健领域,聊天机器人备受追捧,因为它们可以在多个层面上为医生、护士和患者提供文字、语音和语音支援。最高的市场占有率主要是由机器学习和自然语言处理的进步,以及对自助服务、可用性的提高、成本的降低以及医疗领域各级医生、护士和患者需求的增加推动的。由于身高。
由于医疗保健提供者越来越多地采用虚拟助理,预计提供者行业在预测期内将出现最高的年复合成长率。这是医疗保健提供者越来越多地采用尖端技术解决方案以及提高业务效率的需要的结果。虚拟助理可协助医疗保健专业人员完成各种业务,包括管理医生日历、申请、编码、接听电话等。这个市场的成长是由于医疗保健专业人员越来越多地使用人工智慧来在更短的时间内改善临床工作流程和工作效率。
预计北美在预测期内将占据最大的市场占有率。这是由医疗保健部门的扩张、控制医疗保健成本的日益增长的需求、医疗保健机构对创新的需求不断增长以及行业对平衡临床工作流程和患者参与的需求不断增长所推动的。由于该领域存在强大的竞争并且他们正在发布独特的产品,因此扩大该区域市场有许多有利可图的前景。
由于廉价劳动力、低成本生产等因素,预计亚太地区在预测期内将维持最高的年复合成长率。人口高龄化和慢性病发病率的增加,以及智慧型手机和远端患者监护设备的使用增加,预计将推动市场扩张。此外,研发费用的扩张和医疗保健基础设施的扩张预计将对预测期内整体医疗保健虚拟助理市场的成长产生同样的影响。
According to Stratistics MRC, the Global Healthcare Virtual Assistant Market is accounted for $933.1 million in 2023 and is expected to reach $6,655.3 million by 2030 growing at a CAGR of 32.4% during the forecast period. Virtual assistants, often known as digital assistants or AI assistants are application programs that comprehend user voice instructions in natural language and carry out the task. It is a software agent that may carry out operations in response to inquiries or directions from a single person. These are those employed by the healthcare sector who aid in elevating patient involvement to a superior level. These aides improve the quality of healthcare services and support the organizations in obtaining patient health histories, demographic data, insurance information, and other record analysis.
According to data published by Anthem Insurance Companies, Inc., in May 2017, around 52% of the smartphone users gather health information using mobile apps; 26% of doctors say apps are the most effective ways to engage with patients, and nearly 93% of doctors believe mobile apps can improve outcomes of care delivery.
In the healthcare industry, artificial intelligence (AI) mostly refers to the use of software and algorithms to analyze complicated medical data without requiring direct human involvement. The development of a wide range of Natural Language Processing (NLP) applications for healthcare has surged recently due to advancements in AI technology. In light of this, medical professionals are looking more closely at the potential of AI technology for a range of uses that might speed up and enhance clinical and operational operations in healthcare institutions. This is the element driving the market's expansion.
The deployment of healthcare virtual assistants can help to partially solve the critical issue of emerging nations' inadequate healthcare infrastructure. These areas frequently deal with a lack of qualified healthcare workers, restricted access to healthcare facilities, and inadequate funding to meet the healthcare demands of their populace. Virtual assistants can also help medical practitioners manage their workload. Virtual assistants can handle regular administrative work in poor nations with a shortage of medical professionals. These elements prevent the market from growing.
The acceptance and usage of chatbots are significantly influenced by the expansion of mobile platforms and internet access as well as the increasing use of smartphones. This has significantly expanded the scope of healthcare services and guaranteed that an increasing number of customers may use them. Virtual assistants and other cutting-edge technology on smart devices can facilitate vital conversations between various healthcare sector players, including patient-doctor exchanges. Therefore, it is anticipated that a rise in smartphone usage among medical professionals and patients would support market expansion.
The high cost of implementing a healthcare virtual assistant is a major issue in the healthcare business. Healthcare institutions need to spend time and hire qualified staff to customize the virtual assistant to meet their unique needs. It may be quite expensive to develop a smart, context-aware virtual assistant. The complicated nature of healthcare operations, data security regulations, customisation needs, and continuous maintenance requirements are the main causes of the high cost of establishing a healthcare virtual assistant, which is impeding the market's growth.
The market was positively influenced by the COVID-19 epidemic. The increasing number of users of virtual assistant software and applications is responsible for the market growth. During the pandemic, virtual assistants assisted people in communicating with doctors and other healthcare professionals with general health and well-being-related issues. Many medical professionals provided first consultations to patients electronically, assisting them in avoiding needless hospital stays and lowering their chance of contracting the virus.
The chatbots segment is expected to be the largest during the forecast period. In the healthcare sector, chatbots are highly sought after since they provide text, speech, and audio support to doctors, nurses, and patients on several levels. The highest market share is primarily attributable to advances in machine learning and natural language processing, as well as to rising self-service demand, increased availability, low cost, and high demand in the healthcare sector from doctors, nurses, and patients at all levels.
The providers segment is expected to have the highest CAGR during the forecast period due to the increase in the adoption of virtual assistants among healthcare providers. This is a result of the providers' increasing embrace of cutting-edge technical solutions and their need to increase job efficiency. Virtual assistants help healthcare practitioners with a range of tasks, such as managing doctors' calendars, invoicing, coding, and taking calls. The expansion of this market is being driven by the growing use of artificial intelligence by healthcare professionals to enhance clinical workflow and job efficiency in less time.
North America is projected to hold the largest market share during the forecast period. This is supported by the expanding healthcare sector, the growing need to control healthcare costs, the growing demand from healthcare facilities for technology innovations, and the growing requirement from the industry to preserve a balance between clinical workflow and patient involvement. Due to the presence of strong competitors in this area and their creative product releases, there are many profitable prospects for the expansion of the regional market.
Asia Pacific is projected to hold the highest CAGR over the forecast period owing to the factors such as cheap labour, low production cost. The aging population and increasing incidence of chronic illnesses, in addition to the expanding usage of smartphones and remote patient monitoring equipment, are predicted to fuel market expansion. Furthermore, during the forecast period, expanding R&D expenditures and expanding healthcare infrastructure are anticipated to have an equal impact on the overall growth of the healthcare virtual assistant market.
Some of the key players in Healthcare Virtual Assistant market include: Microsoft Corporation, Infermedica, ADA Digital Health, Neolytixc, Orbita, Intelligent Digital Avatars, Inc., Sensely, Inc., Healthtap, Inc., Kognito Solutions, Babylon Healthcare Services Ltd., MedRespond LLC, True Image Interactive, Inc., Nuance Communications, Inc., Verint Systems Inc., CSS Corporation, Amazon, Royal Philips and EVA AI.
In April 2023, EVA.ai launched its AI Virtual Assistant, EVA Bot. This advanced virtual assistant utilizes a state-of-the-art Large Language Model (LLM) with an impressive 6 billion parameters, enabling it to deliver exceptional, intelligent communication abilities for large organizations, including prestigious institutions like the United Nations.
In March 2023, Royal Philips, a subsidiary of Koninklijke Philips N.V., launched Philips Virtual Care Management, a comprehensive range of adaptable solutions and services to assist health providers, systems, employers, and payers groups, to establish more meaningful connections with patients regardless of their location.